When the Wallace Co. ran into the oil-industry slump of the mid '80s, the company shifted gears to focus on long-term quality improvement. The increased emphasis on training and customer service won them the Baldrige Award in 1990.
When the Wallace Co. ran into the oil-industry slump of the mid '80s, the company shifted gears to focus on long-term quality improvement. The increased emphasis on training and customer service won them the Baldrige Award in 1990.
When employees work in teams, the whole organization benefits with better results and increased profits. But what benefits do employees get as a result of teamwork? How can their attention be properly focused on the kinds of results the organization needs? And, how should they be rewarded for producing the desired results? Let's explore the options.
Measuring white-collar productivity is difficult in any setting but the complex operations of hospitals--where work load can vary hour to hour--are now being measured for peak efficiency. By developing standards and working with formulas and computer models, HR professionals are measuring productivity and predicting staffing needs.
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