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Quality in health care 保健质量
Pub Date : 2013-04-12 DOI: 10.1108/02689230010363115
J. Hansson
Explores the notion that the introduction of total quality management (TQM) in the public health‐care sector indicates a conceptual break with a tradition in which the authority to define and interpret the meaning of medical practice has been located solely within the medical profession. It also serves to shift the focus of medical practice away from its contextual and interactional character towards numerical representations and codification in monetary terms. Further, it is argued that the realization of management ideals in everyday practice is dependent more on the availability of pre‐existing technologies and standard procedures than on the ingenuity of particular organizational and institutional actors. These arguments are illustrated with the reutilization for TQM purposes of “local incident reports” in a Swedish hospital organization.
探讨了在公共卫生保健部门引入全面质量管理(TQM)的概念,表明了与传统的概念突破,在传统中,定义和解释医疗实践意义的权威仅位于医疗专业范围内。它还有助于将医疗实践的重点从其上下文和相互作用的特征转向数字表示和货币编纂。此外,本文认为,在日常实践中,管理理想的实现更多地依赖于预先存在的技术和标准程序的可用性,而不是特定组织和机构参与者的独创性。以瑞典一家医院组织的“本地事件报告”为例,说明了这些论点。
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引用次数: 0
Patient perceptions of service quality 患者对服务质量的看法
Pub Date : 2013-04-12 DOI: 10.1108/02689230010363061
J. Carman
Empirically investigates, using a conjoint methodology, the importance weights given to the attributes of quality for acute care hospital services. The study shows that consumers evaluated the technical dimensions of nursing care, physician care, and outcome as more important than the accommodation functions of hospital care, and there are significant interactions among the technical dimensions. Both sets of dimensions were important and significant, but technical quality evaluations were not influenced by the perceived quality level of the affective attributes. The relative importance of these attributes were quite stable among various subgroups of past patients.
实证调查,使用联合方法,重要性权重赋予属性的质量为急症护理医院服务。研究表明,消费者对护理、医生护理和结果的技术维度的评价比医院护理的住宿功能更重要,并且技术维度之间存在显著的交互作用。两组维度均重要且显著,但技术质量评价不受情感属性感知质量水平的影响。这些属性的相对重要性在过去患者的各个亚组中相当稳定。
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引用次数: 13
Multi‐professional Learning for Nurses: Breaking the Boundaries 护士的多专业学习:打破界限
Pub Date : 2002-02-01 DOI: 10.1108/JMM.2002.16.1.94.1
D. Clarke
Let's read! We will often find out this sentence everywhere. When still being a kid, mom used to order us to always read, so did the teacher. Some books are fully read in a week and we need the obligation to support reading. What about now? Do you still love reading? Is reading only for you who have obligation? Absolutely not! We here offer you a new book enPDFd multi professional learning for nurses breaking the boundaries nurse education in practice s to read.
让我们阅读吧!我们经常会在任何地方发现这句话。当我们还是个孩子的时候,妈妈总是命令我们要经常读书,老师也是如此。有些书在一周内读完,我们需要支持阅读的义务。现在呢?你还喜欢读书吗?读书只适合有义务的人吗?绝对不是!我们在此为您提供一本新书《enPDFd多专业学习》,供您在护士教育实践中突破界限阅读。
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引用次数: 6
Managing performance and performance management: information strategy and service user involvement. 绩效管理和绩效管理:信息策略和服务用户参与。
Pub Date : 2002-02-01 DOI: 10.1108/02689230210428643
C. Rea, D. Rea
The involvement of service users is extolled in National Service Frameworks and, in Wales, is one of seven standards set out in the National Service Framework for mental health services. National Service Frameworks have an important role in the UK government's performance management strategies. The strategies are retrospective in effect and offer insufficient help for service managers and others seeking to change and improve service performance. Draws on research conducted at intervals over the past four years in Swansea. In today's devolved UK, the details will be different in Wales from elsewhere but the focus is on how a number of organisations with differing responsibilities can work together to manage performance improvement. Demonstrates that change requires leadership to be dispersed across organisational boundaries. Accountability and responsibility must be horizontal and even downwards, not just upwards to government Service users can b e involved in their own care. Surveys that involve service users in their planning stages can gather information about the service issues that matter to them. Managing performance is different from performance management. It can ultimately enable services users to initiate and direct some of the improvements they want to see and to take part in the processes of change. The information systems must be locally useful for all involved, and must offer information about performance in time to affect improvement and change.
《国家服务框架》赞扬了服务使用者的参与,在威尔士,这是《国家精神卫生服务框架》规定的七项标准之一。国家服务框架在英国政府的绩效管理战略中发挥着重要作用。这些策略实际上是回顾性的,对服务经理和其他寻求改变和改善服务绩效的人没有提供足够的帮助。借鉴了过去四年在斯旺西进行的间隔研究。在今天权力下放的英国,威尔士的细节将与其他地方不同,但重点是一些具有不同责任的组织如何共同努力来管理绩效改进。证明变革需要跨组织边界分散领导。问责制和责任必须是横向的,甚至是向下的,而不仅仅是向上的政府服务用户可以参与到他们自己的照顾中来。在服务用户计划阶段进行的调查可以收集与他们有关的服务问题的信息。绩效管理不同于绩效管理。它最终可以使服务用户能够发起和指导他们希望看到的一些改进,并参与变革过程。信息系统必须在当地对所有相关人员都有用,并且必须及时提供有关绩效的信息,以影响改进和改变。
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引用次数: 15
Leadership development in health care: what do we know? 医疗保健的领导力发展:我们知道什么?
Pub Date : 2002-02-01 DOI: 10.1108/02689230210428616
J. Edmonstone, Jane Western
The NHS in England has developed a strong focus on clinical and managerial leadership. The article describes both emerging ideas on leadership models and approaches to developing leaders as a background to the description of two evaluation studies of leadership programmes for executive directors and the lessons learned for the future.
英国国家医疗服务体系非常注重临床和管理领导力。这篇文章描述了关于领导模式的新兴思想和培养领导者的方法,作为描述执行董事领导方案的两项评估研究的背景,以及为未来吸取的教训。
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引用次数: 93
The moderators of patient satisfaction. 患者满意度的调节因子。
Pub Date : 2002-02-01 DOI: 10.1108/02689230210428625
J. L. Tucker
The purpose of this study was to determine which Department of Defense (DOD) active duty patient sociodemographic, health status, geographic location, and utilization factors, predict overall patient satisfaction with health care in military facilities. A theoretical framework developed from patient satisfaction and social identity theories and from previous empirical findings was used to develop a model to predict patient satisfaction and delineate moderating variables. The major finding indicated in this study was the significance of patients' characteristics in moderating their satisfaction. Principal components factor analysis and hierarchical linear regression revealed that patient specific factors predicted patients' satisfaction after controlling for factors depicting patients' evaluations of health system characteristics. Patient specific factors provided added, although very minimal, explanatory value to the determination of patients' satisfaction. The study findings can aid in the development of targeted, objectively prioritized programs of improvement and marketing by ranking variables using patients' passively derived importance schema.
摘要本研究旨在探讨美国国防部(DOD)现役病人的社会人口统计、健康状况、地理位置和利用因素,对军事设施医疗服务的整体满意度有何影响。从患者满意度和社会认同理论发展的理论框架,并从以往的实证研究结果,用于开发一个模型来预测患者满意度和描述调节变量。本研究的主要发现是患者的特征对其满意度的调节作用。主成分因子分析和层次线性回归分析表明,在控制了描述患者对卫生系统特征评价的因素后,患者特定因素预测了患者满意度。患者特定因素为确定患者满意度提供了额外的,尽管非常微小的解释价值。研究结果可以帮助制定有针对性的、客观优先的改进和营销计划,通过使用患者被动获得的重要性图式对变量进行排名。
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引用次数: 82
Cross-sector working: speech and language therapists in education. 跨部门工作:教育中的言语和语言治疗师。
Pub Date : 2002-02-01 DOI: 10.1108/02689230210428634
E. McCartney
Current policies and practices concerning speech and language therapy provision in schools are reviewed and issues which remain to be addressed are considered A general move to cross-sector approaches has resulted in a move to indirect therapy through assistants, and the effectiveness of this requires to be established. Funding streams for therapy differ across the UK, and despite extensive research and policy development remain somewhat unclear and vulnerable. The implications for policies on 'joined up thinking" are considered.
检讨现时有关学校提供言语及语言治疗的政策和做法,并考虑有待解决的问题。普遍采用跨界别的方法,导致透过助理进行间接治疗,而这种方法的成效有待确定。治疗的资金流在英国各地有所不同,尽管进行了广泛的研究和政策制定,但仍然有些不明确和脆弱。本文考虑了“联合思维”对政策的影响。
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引用次数: 10
Emotion at work: identifying the emotional climate of night nursing. 工作中的情绪:识别夜间护理的情绪气候。
Pub Date : 2002-01-01 DOI: 10.1108/02689230210446517
Reva Berman Brown, Ian Brooks

This paper introduces the concept of the emotional climate of the workplace and explores how it both shapes and is shaped by the emotions experienced, expressed and redefined by nurses. It extracts emotional aspects of an organizational climate framework developed by Litwin and Stringer and examines these with respect to nurse's experiences. The primary research was carried out at a general hospital NHS Trust in the East Midlands of the UK using a grounded theory methodology. The research methods included semi-structured interviews and observation. The themes identified include many of those found by Litwin and Stringer, others which represent variations upon these, and a new set, which, when combined, identify the emotional climate of the organization. The findings have confirmed that the "experiment" of using a 33-year-old positivistic framework to investigate aspects of qualitative research has enabled a robust contribution to the conceptual area of emotional climate.

本文介绍了工作场所情绪气候的概念,并探讨了护士经历、表达和重新定义的情绪是如何塑造和塑造的。它提取了由Litwin和Stringer开发的组织气候框架的情感方面,并根据护士的经验对这些方面进行了检查。最初的研究是在英国东米德兰兹郡的一家综合性医院进行的,采用了扎根的理论方法。研究方法包括半结构化访谈和观察法。确定的主题包括Litwin和Stringer发现的许多主题,其他主题代表了这些主题的变化,以及一组新的主题,当它们结合起来时,确定了组织的情感氛围。研究结果证实,使用33年前的实证主义框架来调查定性研究方面的“实验”,为情感气候的概念领域做出了强有力的贡献。
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引用次数: 88
Executive development in healthcare during times of turbulence: top management perceptions and recommendations. 动荡时期医疗保健领域的高管发展:最高管理层的看法和建议。
Pub Date : 2002-01-01 DOI: 10.1108/02689230210446535
Sandra J Hartman, Stephen M Crow

In this research we report an analysis of comments from managers and executives in healthcare organizations to provide insights into the strategic management needs of healthcare organizations. The comments were obtained as part of a survey that asked upper-level managers and executives to identify strategic management skill and knowledge needs in healthcare organizations. After completing the survey, the respondents were given the opportunity to comment on any topics of concern to them. A total of 67 comments, many of them extensive and insightful, were obtained. In this paper, we review the literature dealing with educational and developmental needs of healthcare managers. Much of this literature is academic in nature and permits an interesting comparison to the perspective of management and executive practitioners. Emerging from the literature was a concern for environmental turbulence and a recognition that healthcare managers are at risk of falling behind in terms of skill development under such conditions. Respondent comments suggested a recognition of the potential problems. The comments are classified into four major categories: needs and skills in turbulent conditions; program and educational needs; issue clarification; and additional comments. Moreover, the first two categories appeared to break out into a set of six additional themes, which we suggest will be important to those designing programs for executive development in healthcare during turbulent times. While the source of this research is healthcare settings in Canada and the USA, the findings should be applicable to international healthcare organizations that use strategic management concepts and practices.

在这项研究中,我们报告了对医疗保健组织管理人员和高管的评论的分析,以提供对医疗保健组织战略管理需求的见解。这些评论是作为一项调查的一部分获得的,该调查要求高层管理人员和执行人员确定医疗保健组织的战略管理技能和知识需求。完成调查后,受访者有机会就他们关心的任何话题发表评论。共获得67条评论,其中许多评论内容广泛,见解深刻。在本文中,我们回顾了文献处理教育和发展需要的卫生保健管理人员。这些文献大多是学术性的,并允许对管理和执行实践者的观点进行有趣的比较。从文献中出现的是对环境动荡的担忧,并认识到医疗保健管理人员在这种条件下的技能发展方面有落后的风险。受访者的评论表明,他们认识到了潜在的问题。这些评论分为四大类:动荡条件下的需求和技能;项目和教育需求;问题澄清;还有其他的评论。此外,前两个类别似乎可以分解为一组额外的六个主题,我们认为这些主题对于那些在动荡时期设计医疗保健高管发展课程的人来说非常重要。虽然本研究的来源是加拿大和美国的医疗保健环境,但研究结果应该适用于使用战略管理概念和实践的国际医疗保健组织。
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引用次数: 37
Evaluation of the impact of a PACS system on an intensive care unit. 评价PACS系统对重症监护病房的影响。
Pub Date : 2002-01-01 DOI: 10.1108/02689230210434934
Benita Cox, Nina Dawe

Describes part of a wider evaluation exercise undertaken to assess the impact of the introduction of a picture-archiving and communication system (PACS) on the adult intensive care unit (AICU) at the Royal Brompton NHS Trust in London. The objectives of this research were to evaluate the perceptions of PACS of the medical and ancillary staff working within AICU as well as to undertake a preliminary assessment of its impact on the workload of radiographers. Questionnaires, interviews and a process analysis were undertaken. The research findings indicate that the overall perception of staff towards the introduction of the PACS was positive. The impact of the system on the workload of radiographers was significant, reducing the time taken to obtain an image from 90 to 60 minutes. However, lessons to be learned for future PACS implementations include the need to ensure compatibility with existing IT systems, adequate IT support and initiatives to ensure that the benefits of PACS are communicated to the hospital at large.

描述了为评估在伦敦皇家布朗普顿NHS信托成人重症监护病房(AICU)引入图片存档和通信系统(PACS)的影响而进行的更广泛的评估工作的一部分。本研究的目的是评估在AICU工作的医疗和辅助人员对PACS的看法,并对其对放射技师工作量的影响进行初步评估。进行了问卷调查、访谈和过程分析。研究结果表明,工作人员对采用PACS的总体看法是积极的。该系统对放射技师工作量的影响是显著的,将获取图像所需的时间从90分钟减少到60分钟。然而,未来实施PACS需要吸取的经验教训包括需要确保与现有IT系统的兼容性、充分的IT支持和确保PACS的好处被传达给整个医院的举措。
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引用次数: 36
期刊
Journal of management in medicine
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