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E-companion to: Can Brands Claim Ignorance? Unauthorized Subcontracting in Apparel Supply Chains 电子伴侣:品牌可以声称无知吗?服装供应链中未经授权的分包
Pub Date : 2020-04-10 DOI: 10.2139/ssrn.3621173
Felipe Caro, L. Lane, Anna Sáez de Tejada Cuenca
Unauthorized subcontracting—when suppliers outsource part of their production to a third party without the retailer’s consent—has been common practice in the apparel industry and is often tied to noncompliant working conditions. Because retailers are unaware of the third party, the production process becomes obscure and cannot be tracked. In this paper, we present an empirical study of the factors that can lead suppliers to engage in unauthorized subcontracting. We use data provided by a global supply chain manager with more than 30,000 orders, of which 36% were subcontracted without authorization. We find that the frequency of unauthorized subcontracting across factories has a pronounced bimodal distribution. Moreover, the degree of unauthorized subcontracting in the past is highly related to the probability of engaging in unauthorized subcontracting in the future, which suggests that factories behave as if they choose a strategic level of unauthorized subcontracting. At the order level, we find that state dependence (i.e., the status of an order carrying over to the next one) and price pressure are the key drivers of unauthorized subcontracting. Buyer reputation and lead time also play a role. Finally, we show that unauthorized subcontracting can be predicted correctly for more than 80% of the orders in out-of-sample tests and for about 70% of suppliers. This indicates that retailers can use business analytics to predict unauthorized subcontracting and help prevent it. This paper was accepted by Vishal Gaur, operations management.
未经授权的分包——即供应商在未经零售商同意的情况下将部分生产外包给第三方——在服装行业是一种常见的做法,通常与不合规的工作条件有关。由于零售商不知道第三方的存在,生产过程变得模糊,无法追踪。在本文中,我们对导致供应商从事未经授权的分包的因素进行了实证研究。我们使用一家全球供应链管理公司提供的数据,该公司有超过3万份订单,其中36%是未经授权的分包。我们发现,工厂间未经授权分包的频率具有明显的双峰分布。此外,过去的未经授权的分包程度与未来从事未经授权的分包的可能性高度相关,这表明工厂的行为就像他们选择了未经授权的分包的战略层面。在订单层面,我们发现状态依赖(即,一个订单延续到下一个订单的状态)和价格压力是未经授权的分包的关键驱动因素。买家声誉和交货时间也发挥了作用。最后,我们表明,在样本外测试中,超过80%的订单和约70%的供应商可以正确地预测未经授权的分包。这表明零售商可以使用业务分析来预测未经授权的分包并帮助防止它。本文被运营管理专业的Vishal Gaur接受。
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引用次数: 27
Revenue Volatility under Uncertain Network Effects 不确定网络效应下的收入波动
Pub Date : 2020-03-25 DOI: 10.2139/ssrn.3561270
Opher Baron, Ming Hu, Azarakhsh Malekian
We study revenue volatility of a monopolist selling a divisible good to consumers in the presence of local network externalities among consumers. Each consumer's utility depends on her consumption level as well as the consumption levels of her neighbors in a network through network externalities. In the eye of the seller, there exist uncertainties in the network externalities, which may be the result of unanticipated shocks, or lack of exact knowledge of the externalities. But the seller has to commit to prices ex ante. We quantify the magnitude of revenue volatility under the optimal pricing in the presence of those random externalities. We consider both a given uncertainty set (from a robust optimization perspective) and a known uncertainty distribution (from a stochastic optimization perspective) and carry out the analysis separately. For a given uncertainty set, we show that the worst case of revenue fluctuation is determined by the largest eigenvalue of the matrix that represents the underlying network. Our results indicate that in networks with a smaller largest eigenvalue, the monopolist has a less volatile revenue. For the known uncertainty, we model the random noise in the form of a Wigner matrix and investigate large networks such as social networks. For such networks, we establish that the expected revenue is the sum of the revenue associated with the underlying expected network externalities and a term that depends on the noise variance and the weighted sum of all walks of different lengths in the expected network. We demonstrate that, in a less connected network the revenue is less volatile to uncertainties, and perhaps counter-intuitively, the expected revenue increases with the level of uncertainty in the network. We show that a seller in the two settings favors the opposite type of network. In particular, if the underlying network is such that all the edge weights equal 1 (resp., the sum of all the edge weights is fixed), the seller in the robust optimization setting prefers more (resp., less) asymmetry in the underlying network, while the seller in the stochastic optimization setting prefers less (resp., more) asymmetry in the underlying network.
本文研究了在消费者存在局域网络外部性的情况下,垄断者向消费者销售可分商品时的收入波动。通过网络外部性,每个消费者的效用取决于自己的消费水平以及网络中邻居的消费水平。在卖方看来,网络外部性存在不确定性,这可能是由于未预料到的冲击,也可能是由于对外部性缺乏确切的认识。但卖方必须事先对价格作出承诺。我们量化了存在这些随机外部性的最优定价下的收入波动幅度。我们考虑给定的不确定性集(从鲁棒优化的角度)和已知的不确定性分布(从随机优化的角度),并分别进行分析。对于给定的不确定性集,我们证明了收入波动的最坏情况是由代表底层网络的矩阵的最大特征值决定的。结果表明,在最大特征值较小的网络中,垄断者的收益波动较小。对于已知的不确定性,我们以维格纳矩阵的形式对随机噪声进行建模,并研究大型网络,如社交网络。对于这样的网络,我们确定预期收入是与潜在的预期网络外部性相关的收入的总和,这一项取决于噪声方差和预期网络中不同长度的所有行走的加权和。我们证明,在连接较少的网络中,收入对不确定性的波动性较小,也许与直觉相反,预期收入随着网络中不确定性的水平而增加。我们表明,在这两种情况下,卖家倾向于相反类型的网络。特别是,如果底层网络使得所有边的权重都等于1 (resp。,所有边权的和是固定的),在鲁棒优化设置下的卖家更倾向于(如p。而在随机优化环境下,卖家更倾向于更少的不对称性。(更多)底层网络的不对称性。
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引用次数: 0
Optimal Sales and Production Rollover Strategies under Capacity Constraints 产能约束下的最优销售和生产滚动策略
Pub Date : 2020-03-09 DOI: 10.2139/ssrn.3363502
J. Schwarz, B. Tan
Product rollovers take place when a product generation is replaced by a successor generation. The problem of deciding on the number of old products to be pre-produced before the introduction period, and then deciding on the prices, sales volumes, and production volumes of the old and the new generation during the introduction period under capacity constraint is considered. Production capacity limitations are commonly observed during the introduction period of a new product. We provide the first study that examines how a production capacity constraint affects the optimal decisions. The optimal decisions for a deterministic period-based model are provided in closed-form. The optimal solutions are compared numerically to a common sequential planning approach. A single sales/production rollover strategy implies that the sales/production of the old generation is discontinued before introducing the new generation. With a dual sales/production rollover strategy, the old and the new generation are sold/produced simultaneously. Depending on the capacity shortage, there are two types of mitigation actions: (i) increasing the prices, (ii) changing the sales and/or production rollover strategies with pre-production while adjusting the prices accordingly. If the capacity is unlimited, aligned sales and production rollover strategies are always optimal. We establish the conditions under which limited capacity leads to a combination of a single production rollover with a dual sales rollover strategy. We show that the selection of optimal rollover strategies is non-monotone in the available capacity. This implies that a change in the rollover strategy in response to limiting capacity has to be revoked for more severe capacity.
当产品一代被后继一代取代时,就会发生产品轮转。考虑在产能约束下,在引入期前确定需要预生产的老产品数量,然后确定新老产品在引入期的价格、销量和产量的问题。在新产品推出期间,通常会出现生产能力限制。我们提供了第一个研究,考察了生产能力约束如何影响最优决策。以封闭形式给出了确定性周期模型的最优决策。将最优解与常用的顺序规划方法进行了数值比较。单一的销售/生产轮转策略意味着在推出新一代之前停止旧一代的销售/生产。采用双重销售/生产滚动策略,新旧一代同时销售/生产。根据产能短缺情况,有两种缓解行动:(i)提高价格;(ii)在调整价格的同时,改变预生产的销售和/或生产周转策略。如果产能是无限的,一致的销售和生产滚动策略总是最佳的。我们建立的条件下,有限的产能导致一个单一的生产轮转与双重销售轮转策略的组合。我们证明了在可用容量下最优翻转策略的选择是非单调的。这意味着,对于更严重的容量,为响应限制容量而更改的滚动策略必须撤销。
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引用次数: 12
Multi-layer stackable tissue culture platform for 3D co-culture 用于三维共培养的多层可堆叠组织培养平台
Pub Date : 2020-03-01 DOI: 10.1142/s233954782050003x
I. Marrero-Berrios, A. Shrirao, Charles P. Rabolli, Rishabh Hirday, R. Schloss, M. Yarmush
In vitro tools, which can enable development of models that replicate the cell microenvironment associated with complex diseases such as osteoarthritis (OA), are critically needed. In OA, catabolic and inflammatory processes orchestrated by multiple cell types lead to the eventual destruction of articular cartilage. To address this need, our group developed a device that will enable investigation of complex cell systems. Our stackable tissue culture insert was fabricated and characterized with respect to biocompatibility, ease of use, and potential for tissue culture applications. The stackable tissue culture inserts can be easily modified, fabricated, and assembled into commercially available multi-well plates. In vitro studies conducted with three different cell types demonstrated high cell viability and functional secretion when cultured in the stackable inserts. Furthermore, synergistic effects when the three cell types were cultured together were observed. This demonstrates the need to more fully interrogate in vitro culture systems, and this stackable insert can provide a tool to fill the current technological void to do so.
目前迫切需要能够开发复制与骨关节炎(OA)等复杂疾病相关的细胞微环境模型的体外工具。在骨性关节炎中,多种细胞类型协调的分解代谢和炎症过程导致关节软骨的最终破坏。为了满足这一需求,我们的团队开发了一种能够研究复杂细胞系统的设备。我们的可堆叠组织培养插入物在生物相容性、易用性和组织培养应用潜力方面进行了制备和表征。可堆叠的组织培养插入物可以很容易地修改、制造和组装成市售的多孔板。用三种不同类型的细胞进行的体外研究表明,在可堆叠插入物中培养时,细胞活力和功能分泌都很高。此外,三种细胞类型共同培养时,还观察到协同效应。这表明需要更充分地询问体外培养系统,而这种可堆叠的插入物可以提供一种工具来填补目前的技术空白。
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引用次数: 0
The Crowdfunding Effects on Venture Capital Investments 众筹对风险投资的影响
Pub Date : 2020-02-26 DOI: 10.2139/ssrn.3512638
Ming Hu, Yannan Jin, J. Keppo
We study how crowdfunding, as a source of public information, affects competing venture capital (VC) firms' investment decisions in terms of the timing, likelihood, and expected amount of VC investment in a startup. Our economy consists of one startup, one crowdfunding platform, and two VC firms with differing prior beliefs about the startup's probability of success. The startup first approaches both VC firms for funding, which is modeled as a second-price auction between the two firms, and then turns to the crowdfunding platform if rejected by both. After the crowdfunding, the VC firms update their assessments of the startup's success based on the information collected from the crowdfunding platform, and the startup seeks funding from them again. We find that crowdfunding and the competition between the VC firms raise the expected amount of VC investment. Moreover, crowdfunding increases the chance of a startup receiving VC funding only for those startups deemed unfavorable by both VC firms; for debatable startups about which VC firms' views diverge, crowdfunding may reduce their chance of receiving VC investment. We then examine how the relationship between crowdfunding and VC investment is shaped by the characteristics of the startup and the crowdfunding platform. For instance, when the more optimistic VC firm has a moderate expectation for the startup and the investment risk is high (resp., low), that VC firm tends to invest before the startup seeks crowdfunding if the crowdfunding information is sufficiently accurate (resp., noisy). Finally, we observe more nuanced crowdfunding effects in several model extensions, for example, if the startup is allowed to strategically decide on the timing to receive a VC investment, and if VC firms can observe private signals on the startup.
我们研究了众筹作为一种公共信息来源,如何影响竞争风险投资公司在创业公司的投资时机、可能性和预期金额方面的投资决策。我们的经济由一家初创公司、一个众筹平台和两家风险投资公司组成,它们对这家初创公司的成功概率有着不同的先验信念。这家初创公司首先向两家风投公司寻求融资,这就像两家公司之间的二次拍卖一样,如果被两家公司拒绝,就转向众筹平台。众筹完成后,风投公司根据众筹平台收集到的信息更新对创业公司成功程度的评估,创业公司再次向风投寻求融资。我们发现,众筹和风险投资公司之间的竞争提高了风险投资的预期金额。此外,众筹增加了创业公司获得风投资金的机会,只有对那些被两家风投公司都认为不利的创业公司;对于有争议的创业公司,风险投资公司的观点存在分歧,众筹可能会降低他们获得风险投资的机会。然后,我们考察了众筹和风险投资之间的关系是如何被创业公司和众筹平台的特征所塑造的。例如,当较为乐观的风投公司对创业公司的期望较低,而投资风险较高时(见图2)。,低),如果众筹信息足够准确,风投公司倾向于在初创公司寻求众筹之前进行投资。、噪声)。最后,我们在几个模型扩展中观察到更细微的众筹效应,例如,如果创业公司被允许战略性地决定接受风险投资的时间,如果风险投资公司可以观察到创业公司的私人信号。
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引用次数: 1
Managing the Release of Consumable Digital Goods in Freemium Games 管理免费游戏中可消费数字商品的发行
Pub Date : 2020-01-01 DOI: 10.2139/ssrn.3651040
Chungsang Lam, C. Ryan, M. X. Wu
A common practice for freemium games is to launch with a simple and intuitive design and release premium features over time in the form of in-app purchases (IAPs) to monetize players.We propose an optimal control model that yields insights into the optimality and economic justification of such an approach. Through analytically characterizing the game life cycle and optimal release pattern of IAP for certain structured instances, we characterize when games optimally launch with an initial period free of IAPs in order to maximize the growth of its player-base and later exploit this player-base for generating revenue by releasing IAPs. This strategy balances the tradeoff between the effects of IAP release on acquiring and retaining players with the revenuegenerating potential of selling IAPs. Our model also admits comparative statics results on how exogenous factors, such as the social nature of the game, influence the optimal time of initial IAP release. In a numerical study, we show that a game can be permanently free if it generates revenues outside of player purchases, say through advertising revenue. We also consider the possibility of an operating loss during the free period due to per-player operating costs. We show the length of the loss period (while the game is totally free) and the magnitude of loss depends on exogenous factors, including the strength of word-of-mouth.
免费游戏的常见做法是采用简单直观的设计,并随着时间的推移以应用内购买(iap)的形式发行付费功能,从而从玩家身上赚钱。我们提出了一个最优控制模型,该模型产生了对这种方法的最优性和经济合理性的见解。通过分析特定结构化实例的游戏生命周期和IAP的最佳发行模式,我们描述了游戏在初始阶段无IAP的最佳发行模式,以便最大化其玩家基础的增长,然后利用这些玩家基础通过发行IAP创造收益。这一策略平衡了IAP发行对获取和留住玩家的影响与销售IAP的创收潜力之间的权衡。我们的模型还包含了外生因素(游戏邦注:如游戏的社交性质)如何影响初始IAP发行最佳时间的比较静态结果。在一项数值研究中,我们发现如果一款游戏能够在玩家购买之外创造收益(游戏邦注:例如通过广告收益),那么它便能够永久免费。我们还考虑到在免费期间由于每个玩家的运营成本而出现运营损失的可能性。我们展示了损失周期的长度(游戏邦注:虽然游戏是完全免费的)以及损失的大小取决于外部因素,包括口碑的强度。
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引用次数: 0
Intertemporal Price Discrimination Via Randomized Pricing 基于随机定价的跨期价格歧视
Pub Date : 2019-11-21 DOI: 10.2139/ssrn.3223844
Hongqiao Chen, Ming Hu, Jiahua Wu
In e-commerce, the price for a (durable) product could fluctuate very frequently. The undesirable but inevitable consequence is that consumers can be trained to time their purchases strategically. In this paper, we study randomized pricing, where the firm randomly varies prices over time, as an alternative dynamic pricing strategy. In particular, we consider a model where a monopolist sells a single product to a market with a constant stream of multiple market segments. The segments are heterogeneous in both their product valuations and patience levels. The firm pre-commits to a price distribution, and in each period, a price is randomly drawn from the chosen distribution. We characterize structural properties of optimal randomized pricing policies and show that under certain conditions that are also used in the literature, the optimal randomized pricing policy boils down to a two-point price distribution of a regular and discount price. Randomized pricing serves as an intertemporal price discrimination mechanism such that customers of higher valuations would buy immediately at the regular price upon arrival, and customers of lower valuations would wait for a promotion. Compared against the optimal cyclic deterministic pricing policy, which is optimal within the strategy space of all deterministic pricing policies, the optimal randomized pricing policy (weakly) dominates the optimal cyclic deterministic pricing policy if the valuation discrepancies among customers are large enough.
在电子商务中,(耐用)产品的价格波动可能非常频繁。不受欢迎但不可避免的结果是,消费者可以接受培训,在战略上选择购买时间。本文研究随机定价问题,即企业价格随时间随机变化的动态定价策略。特别地,我们考虑一个模型,其中垄断者将单一产品销售到具有多个细分市场的恒定流的市场。这些细分市场在产品估值和耐心水平上都是异质的。公司预先承诺一个价格分布,在每个时期,从选择的分布中随机抽取一个价格。我们描述了最优随机定价策略的结构性质,并表明在文献中也使用的某些条件下,最优随机定价策略可以归结为常规价格和折扣价的两点价格分布。随机定价是一种跨期价格歧视机制,估值较高的顾客到达后会立即以正常价格购买,估值较低的顾客会等待促销。与在所有确定性定价策略的策略空间中最优的最优循环确定性定价策略相比,当客户之间的估值差异足够大时,最优随机定价策略(弱)优于最优循环确定性定价策略。
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引用次数: 6
Sustainability in the Fast Fashion Industry 快时尚产业的可持续性
Pub Date : 2019-11-13 DOI: 10.2139/ssrn.3486502
Xiaoyang Long, Javad Nasiry
Problem definition: A fast fashion system allows firms to react quickly to changing consumer demand by replenishing inventory (via quick response) and introducing more fashion styles. In this paper, we study the environmental impact of the fast fashion business model by analyzing its implications for product quality, variety, and inventory decisions. Relevance: Our work establishes a much-needed understanding of the link between the fast fashion business model and its environmental consequences. Methodology: We consider a two-period model in which a firm sells to fashion-sensitive consumers whose preferences are influenced by a random fashion trend. We analyze the effect of fast fashion capabilities (quick response and design flexibility) on the firm’s quality decision, leftover inventory and total environmental impact. Results: We find that a key driver of low product quality in the fast fashion industry is the firm’s incentive to offer variety to hedge against uncertain fashion trends. When variety is endogenous, quality decreases as consumers become more sensitive to fashion or as the cost of introducing new styles decreases. We identify the conditions under which increasing fast fashion capabilities leads to higher environmental impact. Managerial implications: We assess the effectiveness of three environmental initiatives (waste disposal regulations, consumer education, and production tax schemes) in countering the environmental impact of fast fashion. We show that waste disposal policies and production taxes are effective in reducing the firm’s leftover inventory—but may have the unintended consequence of lowering product quality, which may worsen the firm’s environmental impact. We also find that education campaigns that increase consumers’ sensitivity to quality strictly benefit the environment in the long run.
问题定义:快速时尚系统允许公司通过补充库存(通过快速反应)和引入更多时尚风格来快速应对不断变化的消费者需求。在本文中,我们通过分析其对产品质量、品种和库存决策的影响来研究快时尚商业模式对环境的影响。相关性:我们的工作建立了对快时尚商业模式与其环境后果之间联系的急需的理解。方法:我们考虑一个两期模型,其中一家公司向时尚敏感的消费者销售,其偏好受随机时尚趋势的影响。我们分析了快时尚能力(快速反应和设计灵活性)对公司质量决策、剩余库存和总体环境影响的影响。结果:我们发现,快速时尚行业产品质量低的一个关键驱动因素是公司提供多样性的动机,以对冲不确定的时尚趋势。当多样性是内生的,随着消费者对时尚变得更加敏感,或者随着引进新风格的成本降低,质量就会下降。我们确定了在哪些条件下,快速时尚能力的增加会导致更大的环境影响。管理意义:我们评估了三项环境举措(废物处理法规、消费者教育和生产税计划)在应对快时尚对环境影响方面的有效性。我们表明,废物处理政策和生产税在减少企业剩余库存方面是有效的,但可能会产生降低产品质量的意外后果,这可能会恶化企业的环境影响。我们还发现,从长远来看,提高消费者对质量敏感性的教育活动对环境绝对有利。
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引用次数: 18
Inducing Supply Chain Transparency Through Supplier Encroachment 通过供应商侵占诱导供应链透明度
Pub Date : 2019-11-04 DOI: 10.1111/poms.13133
X. Guan, Baoshan Liu, Ying‐ju Chen, Hong-Wei Wang
This study investigates a supplier’s voluntary disclosure strategy when it can encroach on a retailer’s operations by selling directly to final consumers. The establishment of a direct sales channel expands market potential, induces the supplier to adopt a more frequent disclosure strategy, and ultimately leads to a higher level of information transparency in the supply chain. Since more quality information is revealed in the presence of a dual channel, the retailer is able to free ride on the supplier’s disclosure to enhance consumers’ quality expectations. In most cases, such a free‐riding effect is positive and can even create a higher ex ante payoff for the retailer in face of the supplier’s encroachment. Conversely, more transparent product quality information does not necessarily benefit the supplier, who can then no longer hide negative quality information from consumers due to the potential change in the channel structure. Thus, we show that the supplier’s ex ante payoff may become lower with encroachment and that the supplier may commit not to encroach on the retail market, even when it has a free option to open a direct sales channel.
本研究探讨了当供应商通过直接向最终消费者销售产品而影响零售商的经营时,供应商的自愿披露策略。直销渠道的建立扩大了市场潜力,促使供应商采取更频繁的披露策略,最终使供应链的信息透明度更高。由于在双渠道的存在下,会有更多的质量信息被披露,零售商可以搭便车,利用供应商的披露来提高消费者的质量期望。在大多数情况下,这种搭便车效应是积极的,甚至可以为零售商在面对供应商的侵占时创造更高的事前回报。相反,更透明的产品质量信息不一定对供应商有利,因为渠道结构可能发生变化,供应商就不能再向消费者隐瞒负面的质量信息了。因此,我们表明,供应商的事前支付可能会随着入侵而降低,供应商可能会承诺不入侵零售市场,即使它有一个自由的选择,即打开一个直接的销售渠道。
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引用次数: 102
When to Be Agile: Ratings and Version Updates in Mobile Apps 何时变得敏捷:手机应用的评级和版本更新
Pub Date : 2019-09-11 DOI: 10.2139/ssrn.3476286
Gad Allon, Georgios Askalidis, R. Berry, Nicole Immorlica, Ken Moon, Amandeep Singh
Lean and agile models of product development organize the flexible capacity to rapidly update individual products in response to customer feedback. Although agile operations have been adopted across numerous industries, neither the benefits nor the factors explaining when firms choose to become agile are validated and understood. We study these questions using data on the development of mobile apps, which occurs through the dynamic release of new versions into the mobile app marketplace, and the apps’ customer ratings. We develop a structural model estimating the dependence of product versioning on (a) market feedback in the form of customer ratings against (b) project and work-based considerations, such as development timelines, scale economies, and operational constraints. In contrast to when they actually benefit from operational agility, firms become agile when launching riskier products (in terms of uncertainty in initial customer reception) and less agile when they are able to exploit scale economies from coordinating development over a portfolio of apps. Agile operations increase firm payoffs by margins of 20% to 80%, and interestingly, partial agility is often sufficient to capture the bulk of these returns. Finally, turning to a question of marketplace design, we study how the mobile app marketplace should design the display of ratings to incentivize quality (increasing app categories’ average user satisfaction rates by as much as 22%). This paper was accepted by Jayashankar Swaminathan, operations management.
产品开发的精益和敏捷模型组织了灵活的能力,可以根据客户反馈快速更新单个产品。尽管敏捷运维已经被许多行业采用,但是企业选择敏捷的好处和原因都没有得到验证和理解。我们使用手机应用开发的数据(游戏邦注:包括在手机应用市场中动态发布新版本)和应用的用户评级来研究这些问题。我们开发了一个结构模型来估计产品版本控制对(a)市场反馈的依赖,这种反馈以客户对(b)基于项目和工作的考虑为形式,例如开发时间表、规模经济和操作约束。与从运营敏捷性中获益相比,公司在推出风险较高的产品时变得敏捷(就初始客户接收的不确定性而言),而当他们能够通过协调开发一系列应用程序来利用规模经济时,就不那么敏捷了。敏捷运维使公司的收益增加了20%到80%,有趣的是,部分敏捷性通常足以获得这些收益的大部分。最后,我们将转向市场设计问题,研究手机应用市场应该如何设计评级显示以激励质量(将应用类别的平均用户满意度提高22%)。这篇论文被运营管理的Jayashankar Swaminathan接受。
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引用次数: 7
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Technology (Elmsford, N.Y.)
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