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Net Promoter Score (NPS): What Does Net Promoter Score Offer in the Evaluation of Continuing Medical Education? 净推荐值(NPS):净推荐值在继续医学教育评估中提供了什么?
Pub Date : 2022-11-29 eCollection Date: 2022-01-01 DOI: 10.1080/21614083.2022.2152941
Katie Stringer Lucero

Net promoter Score (NPS) has been used in many fields, such as software, clinical care, and websites, as a measure of customer satisfaction since 2003. With a single question, NPS methodology is thought to determine brand loyalty and intent to act based on experiences with the brand or product. In the current study, accredited continuing medical education or continuing education (CME/CE) was the product. Providers of CME have utilised NPS rating (the individual score on a scale of 0 to 10) to collect data about the value of the experience a clinician has with CME activities, but there has been no research to examine what it actually is associated with. This study looked to understand - relative to other self-reported and assessment outcomes in CME, what does NPS at the activity level indicate? From 155 online CME programmes (29,696 target audience learners with complete data), potential outcomes of CME, including whether knowledge or competence improved via assessment score, mean post-confidence rating, and whether one intended practices changes and was committed to those changes, were examined as predictors of NPS. NPS is unique in that it cannot be calculated at the individual level; individual scores must be aggregated, and then the percentage who selected ratings of 0 to 5 is subtracted from the percentage who selected 9 or 10. Results showed that percentage of learners who are committed to change predicts 70% of the variance in NPS, which suggests NPS is a valid indicator of intention to act. These results have implications for how we might, as a field, incorporate the utilisation of a single standardised question to examine the potential impact of online CME and call for additional research on whether NPS predicts change in clinical practice.

自2003年以来,净推荐值(NPS)已被用于许多领域,如软件、临床护理和网站,作为衡量客户满意度的指标。通过一个简单的问题,NPS方法被认为是根据品牌或产品的经验来确定品牌忠诚度和行动意图。在目前的研究中,认可的继续医学教育或继续教育(CME/CE)是产品。继续医学教育的提供者利用NPS评分(0到10分的个人得分)来收集临床医生在继续医学教育活动中所获得的经验价值的数据,但还没有研究来检验它实际上与什么有关。本研究旨在了解-相对于CME的其他自我报告和评估结果,活动水平的NPS表明了什么?从155个在线CME课程(29,696个目标受众学习者的完整数据)中,研究了CME的潜在结果,包括知识或能力是否通过评估分数得到改善,平均信心后评级,以及一个人是否打算改变实践并致力于这些改变,作为NPS的预测因素。国民年金的独特之处在于,它不能在个人层面上计算;必须汇总个人分数,然后从选择9或10的百分比中减去选择0到5的百分比。结果表明,学习者承诺改变的百分比预测了NPS方差的70%,这表明NPS是一个有效的行动意愿指标。这些结果暗示了我们作为一个领域,如何整合单一标准化问题的利用来检查在线CME的潜在影响,并呼吁对NPS是否预测临床实践中的变化进行额外的研究。
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引用次数: 3
Personalised versus non-individualised case-based CME: A randomised pilot study. 个性化与非个性化基于案例的CME:一项随机试点研究。
Pub Date : 2022-11-29 eCollection Date: 2022-01-01 DOI: 10.1080/21614083.2022.2153438
Herman Stoevelaar, Amit Bahl, Nicky Helsen, Nele R M Michels, Louis Smets, Mark J Speakman, Johan Stranne, Jaan Toelen, Frank Van der Aa, Luc Van Ruysevelt, Jessa Yperman, Thomas Zilli, Bertrand F Tombal, Martin C Michel

The PinPoint Case Platform (PPCP) offers independent online case-based CME. To align with personal learning needs, a functionality of needs assessments ("QuickScan") was developed, directing users to follow personalised case journeys. A randomised study was conducted, comparing its effectiveness, time efficiency and user experience with a format of non-individualised case-based learning. Forty-two residents in urology from five European countries were randomly assigned to follow non-individualised case-based learning (control group) or a needs assessment plus personalised case journeys on different topics in prostate cancer. After performing a pre- and post-assessment, both groups showed a similar increase in test scores (Mann-Whitney U = 247; p = .113), but the time needed for completing the learning exercise was significantly lower in the group with the personalised approach (median: 45 vs 90 minutes; Mann-Whitney U = 97.5; p = .0141). The quality of the two learning methods was similarly well received by both groups. In conclusion, learners who followed personalised case journeys learned similarly effective but more time efficient than non-individualised case-based learners. Future studies should determine if these findings can be extrapolated to board-certified physicians following CME activities.

PinPoint案例平台(PPCP)提供独立的在线案例CME。为了配合个人学习需求,开发了需求评估功能(“QuickScan”),指导用户遵循个性化的案例旅程。进行了一项随机研究,将其有效性,时间效率和用户体验与非个性化基于案例的学习形式进行比较。来自5个欧洲国家的42名泌尿科住院医师被随机分配到非个体化的病例学习(对照组)或需求评估加上前列腺癌不同主题的个体化病例之旅。在进行了前后评估后,两组的测试成绩都有相似的提高(Mann-Whitney U = 247;P = .113),但完成学习练习所需的时间在个性化方法组明显更低(中位数:45 vs 90分钟;Mann-Whitney U = 97.5;P = .0141)。这两种学习方法的质量同样受到两组学生的好评。总之,遵循个性化案例学习的学习者与非个性化案例学习者学习效果相似,但时间效率更高。未来的研究应该确定这些发现是否可以外推到CME活动后的委员会认证医生。
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引用次数: 1
A European Approach to Micro-credentials for Lifelong Learning and Employability. 终身学习和就业能力微型证书的欧洲方法。
Pub Date : 2022-11-17 eCollection Date: 2022-01-01 DOI: 10.1080/21614083.2022.2147288
Yann-Maël Bideau, Thomas Kearns
phenomenon of micro-credentials a new one. Small, short in duration, courses leading to different types of or are already domi-nant in many and training sectors, professions and labour market systems such as in diving instruction, and also very importantly in continuing professional development for health workers. Preliminary findings from the European Centre for the Development of Vocational Training’s (Cedefop) ongoing study on micro-credentials role in facilitating learning for employment shows that employer organisations in the in of
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引用次数: 19
Leading Change Together: Supporting Collaborative Practice through Joint Accreditation for Interprofessional Continuing Education. 共同引领变革:通过跨专业继续教育联合认证支持协作实践。
Pub Date : 2022-11-15 eCollection Date: 2022-01-01 DOI: 10.1080/21614083.2022.2146372
Kathleen Regnier, Dimitra V Travlos, Daniel Pace, Sierra Powell, Allison Hunt

Interprofessional continuing education in support of team-based care is a critical component of healthcare quality and safety. In an effort to develop and advance the field of interprofessional continuing education (IPCE), the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) collaborated to launch Joint Accreditation for Interprofessional Continuing Education™, the first and only accrediting body in the world to offer the opportunity to be simultaneously accredited to provide CE activities for multiple healthcare professions through a single, unified application process, fee structure, and set of accreditation standards. To date, seven additional professions have joined Joint Accreditation: athletic trainers, dentists, dieticians, optometrists, physician associates/physician assistants (PAs), psychologists, and social workers. With this expansion, jointly accredited organisations can choose to offer IPCE for up to ten professions without needing to attain separate accreditations. Jointly accredited providers are able to offer education that is designed for single professions, multiple professions, and interprofessional teams, as long as 25% of the education is interprofessional. This innovation facilitates and incentivises IPCE which leads to improved healthcare delivery and better patient outcomes. To effectively integrate interprofessional collaborative practice throughout healthcare systems across the world, IPCE needs to become an integral part of lifelong learning for all health professions. There are several jointly accredited organisations that operate outside of the USA, and interest in Joint Accreditation and IPCE continues to grow.

支持团队护理的跨专业继续教育是医疗保健质量和安全的关键组成部分。为了发展和推进跨专业继续教育(IPCE)领域,继续医学教育认证委员会(ACCME)、药学教育认证委员会(ACPE)和美国护士资格认证中心(ANCC)合作推出了跨专业继续教育联合认证™。是世界上第一个也是唯一一个通过单一、统一的申请流程、费用结构和一套认证标准,提供同时获得认证的机会,为多个医疗保健专业提供CE活动的认证机构。迄今为止,另有7个行业加入了联合认证:运动教练、牙医、营养师、验光师、医师助理/医师助理(PAs)、心理学家和社会工作者。随着这一扩展,联合认证组织可以选择为多达10个职业提供IPCE,而无需获得单独的认证。只要25%的教育是跨专业的,联合认证的提供者就可以提供针对单一专业、多专业和跨专业团队设计的教育。这一创新促进和激励了IPCE,从而改善了医疗保健服务,改善了患者的治疗效果。为了有效地整合世界各地医疗保健系统的跨专业合作实践,IPCE需要成为所有卫生专业终身学习的一个组成部分。有几个联合认证组织在美国以外运营,对联合认证和IPCE的兴趣持续增长。
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引用次数: 5
Preparing the Leaders of Tomorrow: Learnings from a Two-Year Community of Practice in Fragility Fractures. 准备未来的领导者:从为期两年的脆弱性骨折实践社区学习。
Pub Date : 2022-11-10 eCollection Date: 2022-01-01 DOI: 10.1080/21614083.2022.2142405
Suzanne Murray, Bente Langdahl, Enrique Casado, Keyla Brooks, Cesar Libanati, Livio Di Lecce, Patrice Lazure

To facilitate the development of leadership competencies in a multidisciplinary group of 18 emerging bone experts from 6 European Countries and Brazil, to face future scenarios in the evolving field of fragility fractures, and to support secondary fracture prevention and improve patient outcomes. Changes brought by the COVID-19 pandemic have further highlighted this need. A 2.5-year community of practice (CoP) programme was established with two senior bone experts acting as mentors. The content was adapted during the COVID-19 pandemic. The education impact of the programme was assessed using an ethics-approved mixed-method design consisting of multiple sources of qualitative and quantitative data collected longitudinally. Quantitative data were analysed descriptively. Qualitative data underwent a thematic analysis. After participating in the programme, participants reported increased interprofessional collaboration and communication skills, better understanding of health economics and negotiation, application of adult learning principles to their work setting, development of competencies to critically appraise guidelines, enhanced abilities to facilitate behaviour change in others, and improved confidence leading their team through crisis situations. Although time was required for some physicians to get accustomed to the CoP concept and develop trust with other members, it was described as a beneficial real-world learning experience. An educational real-world CoP programme was effective in enhancing leadership competencies among future leaders in the bone field to improve care of fragility fracture patients. The results presented could guide the development of other CoPs in fragility fracture care as leadership competencies are increasingly required in that field.

促进来自6个欧洲国家和巴西的18名新兴骨专家组成的多学科小组的领导能力的发展,面对脆弱性骨折领域不断发展的未来情景,并支持二级骨折预防和改善患者预后。2019冠状病毒病大流行带来的变化进一步凸显了这一需求。在两位资深骨专家的指导下,建立了一个为期2.5年的实践社区(CoP)计划。本文内容是在2019冠状病毒病大流行期间改编的。该方案的教育影响采用经伦理批准的混合方法设计进行评估,该设计由纵向收集的多个定性和定量数据来源组成。定量数据进行描述性分析。对定性数据进行专题分析。参加该方案后,参与者报告说,专业间协作和沟通技巧有所提高,对卫生经济学和谈判有了更好的了解,将成人学习原则应用于其工作环境,培养了批判性评价准则的能力,提高了促进他人改变行为的能力,并提高了领导其团队度过危机局势的信心。虽然一些医生需要时间来适应CoP概念并与其他成员建立信任,但它被描述为有益的现实世界学习经验。一个教育性的现实世界CoP项目可以有效地提高未来骨骼领域领导者的领导能力,从而改善对脆性骨折患者的护理。由于该领域对领导能力的要求越来越高,因此所提出的结果可以指导其他cop在脆弱性骨折护理中的发展。
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引用次数: 1
Benefits of Providing Feedback and Utilisation Metrics to Specialists on Their Participation in eConsult. 为专家参与咨询提供反馈和利用指标的好处。
Pub Date : 2022-09-02 eCollection Date: 2022-01-01 DOI: 10.1080/21614083.2022.2116193
Erin Keely, Rhea Mitchell, Sheena Guglani, Douglas Archibald, Amir Afkham, Clare Liddy

Our study evaluates the impact of feedback sent to specialists participating in eConsult services. eConsult Specialists from two eConsult services in Ontario, Canada, received feedback on their use of eConsult via bi-annual specialist reports. An 11-item survey was developed to evaluate the impact, content, and distribution process of these specialist reports. We distributed 742 specialist reports in March 2021 and surveyed the specialists in July 2021. Our findings show that specialists largely felt that the feedback received validated their efforts (83%) and that receiving the report made them more likely to continue to participate in the eConsult service (59%). Most did not feel judged (74%) or distressed (79%) by the reports, and 72% said that reporting the median self-reported billing time did not impact their own billing times. Overall, eConsult services can capture, report and aggregate data valuable to specialists and is useful for Continuing Professional Development. Benefits and lack of risk implementing this type of feedback should encourage other services to consider similar processes.

我们的研究评估了反馈给参与eConsult服务的专家的影响。来自加拿大安大略省两个咨询服务机构的咨询专家通过两年一次的专家报告收到了关于他们使用咨询服务的反馈。一项包含11个项目的调查被用来评估这些专家报告的影响、内容和分发过程。我们于2021年3月分发了742份专家报告,并于2021年7月对专家进行了调查。我们的调查结果显示,大部分专家认为收到的反馈证明了他们的努力(83%),收到报告使他们更有可能继续参与eConsult服务(59%)。大多数人(74%)没有因为报告而感到被评判(79%)或苦恼(72%),72%的人表示报告自我报告的计费时间中位数不会影响他们自己的计费时间。总体而言,eConsult服务可以捕获、报告和汇总对专家有价值的数据,对持续专业发展很有用。实施这类反馈的好处和缺乏风险应鼓励其他服务考虑类似的过程。
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引用次数: 1
The Role of Patients in Health Education. 病人在健康教育中的作用。
Pub Date : 2022-07-18 eCollection Date: 2022-01-01 DOI: 10.1080/21614083.2022.2101703
Ilaria Leggeri, Marina Tarrus Barberillo, Maria Dutarte, Begonya Nafria Escalera, Esther Murphy, Silvia Scalabrini, Patrocinio Ariza-Vega, Celine Carrera
Public Affairs and Stakeholder Relations, EIT Health, Munich, Germany; Unit for Scientific Outreach and Innovation, Barcelona Institute for Global Health (Isglobal), Barcelona, Spain; Secretariat, European Patients' Academy on Therapeutic Innovation (EUPATI), Amsterdam, The Netherlands; Patients Engagement in Research, Institut de Recerca, Sant Joan de Deu, Barcelona, Spain; Robotics & Innovation Lab, School of Engineering, Trinity College Dublin, Dublin, Ireland; Department of Physiotherapy, Faculty of Health Sciences, Universidad de Granada, ibs. Granada, Granada, Spain; Education, EIT Health, Munich, Germany
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引用次数: 0
Report on Proceedings of the Fourteenth Annual European CME Forum, Studio Hybrid from Manchester UK, November, 2021. 第十四届欧洲CME年度论坛论文集,Studio Hybrid,英国曼彻斯特,2021年11月。
Pub Date : 2022-07-13 eCollection Date: 2022-01-01 DOI: 10.1080/21614083.2022.2095786
Ron Murray
ABSTRACT In a departure from the increasingly familiar virtual meetings conducted via collaboration apps the Fourteenth Annual European CME Forum (#14ECF) took place between 3 and 5 November 2021 using a blended model that relied mainly on a studio-based hub. A small group of faculty hosted plenary sessions in the studio with participation by attendees, panellists and workshop leaders via an interactive online meeting platform. The theme of the meeting was “The 3-legged stool: Achieving balance for effective CME. The plenaries focused on three linked topics, Rules and Regulations, Educational Design and Outcomes, and Funding and Independence. These were broadcast in high definition whilst interaction among participants, workshop leaders, and poster authors was achieved using an avatar-based conferencing platform. The breakout workshops covered topics including digital literacy, international collaboration, artificial intelligence, and diversity and inclusion. The meeting format was well accepted by participants and will form the basis for more hybrid-type meetings for future meetings. Graphical Abstract
与通过协作应用程序进行的日益熟悉的虚拟会议不同,第十四届欧洲CME论坛(#14ECF)于2021年11月3日至5日举行,采用了主要依赖于工作室中心的混合模式。一小群教师在工作室主持全体会议,与会者、小组成员和研讨会负责人通过互动在线会议平台参加会议。会议的主题是“三脚凳:实现有效CME的平衡”。全体会议集中讨论了三个相互关联的主题:规则和条例、教育设计和成果、资金和独立性。这些活动以高清广播,参与者、研讨会负责人和海报作者之间的互动是通过基于虚拟化身的会议平台实现的。分组讨论会的主题包括数字素养、国际合作、人工智能以及多样性和包容性。与会者很好地接受了这种会议形式,并将成为今后会议更多混合型会议的基础。
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引用次数: 0
Interviewing Amidst a Pandemic: Perspectives of US Residency Program Directors on the Virtual Format. 疫情中的采访:美国居留项目主任对虚拟形式的看法
Pub Date : 2022-06-12 eCollection Date: 2022-01-01 DOI: 10.1080/21614083.2022.2087397
Malke Asaad, Rami Elmorsi, Andrew M Ferry, Aashish Rajesh, Renata S Maricevich

COVID-19 imposed significant limitations upon the 2021 U.S. National Resident Matching Program (NRMP), most important of which is the replacement of traditional in-person interviews with a virtual format. To determine the strengths, limitations, and overall utility of virtual interviews (VIs) for residency applicant selection, a 14-question electronic survey was administered to programme directors (PDs) of all American Council for Graduate Medical Education (ACGME)-accredited residency programmes, from December 2020 through March 2021. PDs were asked about their experience with VIs and the ability to assess residency applicants using the virtual format. A total of 1123 PDs (30% response rate) representing 30 different specialities responded to our survey. Compared to in-person interviews, VIs made it more challenging to assess applicants' fit with the programme, emotional intelligence, commitment to speciality, and ability to function as a resident physician. Overall, only 15% of PDs believed that VIs were better than in-person interviews. Once travel restrictions are lifted and in-person interviews are possible, 67% of PDs plan on hosting dual-format residency interviews, while 26% and 5% of PDs will exclusively host in-person interviews and VIs, respectively. This result was significantly different between surgical and non-surgical programmes [35% of surgical PDs suggested they would offer in-person interviews exclusively, compared to 21% of non-surgical PDs, p < 0.0001]. Although proven to be cost and time-efficient, VIs were challenging in evaluating certain qualities of residency applicants. While this study was focused on U.S. residency matching, it provides important insights about the future of VIs in medical recruitment as a whole.

摘要新冠肺炎对2021年美国全国居民匹配计划(NRMP)施加了重大限制,其中最重要的是用虚拟形式取代传统的住院面谈。为了确定虚拟面试(VI)在选择住院申请人方面的优势、局限性和总体效用,从2020年12月到2021年3月,对所有美国研究生医学教育委员会(ACGME)认可的住院项目的项目主任(PD)进行了一项14个问题的电子调查。PD被问及他们在VI方面的经验,以及使用虚拟格式评估居住申请人的能力。共有代表30个不同专业的1123个PD(30%的回复率)对我们的调查做出了回应。与面对面面试相比,VIs使评估申请人是否适合该项目、情商、对专业的承诺以及作为住院医生的能力变得更具挑战性。总体而言,只有15%的PD认为VIs比面对面的面试更好。一旦旅行限制解除,可以进行面对面面试,67%的PD计划举办双重形式的居住面试,而26%和5%的PD将分别专门举办面对面面试和VI。这一结果在手术和非手术项目之间存在显著差异[35%的手术PD表示,他们将专门提供面对面的面试,而非手术PD的这一比例为21%,p<0.0001]。尽管被证明是成本和时间有效的,但VI在评估居住申请人的某些素质方面具有挑战性。虽然这项研究的重点是美国居留权匹配,但它为整个医疗招聘中VI的未来提供了重要的见解。
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引用次数: 0
Learnings from the forced transition of an industry supported educational programme for young experts in urology and oncology from face-to-face to digital during the COVID-19 pandemic. 在2019冠状病毒病大流行期间,行业支持的泌尿科和肿瘤学年轻专家教育计划从面对面转向数字化
Pub Date : 2022-06-12 eCollection Date: 2022-01-01 DOI: 10.1080/21614083.2022.2085011
Ina Weisshardt, Ivo Vlaev, Trishna Chauhan, Eva Hofstädter-Thalmann

When the COVID-19 pandemic caused face-to-face meetings to be cancelled, an industry-sponsored educational programme, designed to develop skills and expand knowledge of young experts in oncology and urology, was forced to partially move from face-to-face setting to virtual meetings. In our outcomes analysis, we aimed to better understand what drives behavioural change following a series of educational interventions based on the physical or virtual formats. Therefore, we performed a structured outcomes evaluation for each educational intervention, including the perspectives of the learner and the teaching faculty. Our main findings were that "relevance" is the strongest driver of recall, satisfaction and behavioural change. Social interactions amongst learners and between faculty and learners are possible in the digital world, and we observed a trend of the young learners in favour of digital learning, especially with improved technical platforms enabling social interaction. Other findings were that new skills are required by the teaching faculty and that hybrid formats were identified by all participants as the model of the future. When developing future educational programmes, these specific needs of learners and faculty need to be considered and offer opportunities to develop more personalised programmes in order to increase learning impact.

当COVID-19大流行导致面对面会议被取消时,一个旨在培养肿瘤学和泌尿学年轻专家技能和扩展知识的行业赞助教育项目被迫部分从面对面会议转向虚拟会议。在我们的结果分析中,我们旨在更好地理解是什么推动了基于物理或虚拟格式的一系列教育干预后的行为变化。因此,我们对每个教育干预进行了结构化的结果评估,包括学习者和教师的观点。我们的主要发现是,“相关性”是记忆、满意度和行为改变的最强驱动力。在数字世界中,学习者之间以及教师和学习者之间的社会互动是可能的,我们观察到年轻学习者倾向于数字学习,特别是随着技术平台的改进,社会互动成为可能。其他发现还包括,教师需要掌握新的技能,所有参与者都认为混合模式是未来的模式。在制定未来的教育计划时,需要考虑到学习者和教师的这些特定需求,并提供机会来开发更个性化的计划,以增加学习影响。
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引用次数: 0
期刊
Journal of European CME
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