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Dignity at work: Policies and legislative framework 工作中的尊严:政策和立法框架
Pub Date : 2016-07-01 DOI: 10.1177/1356262216659030
Rekha Elaswarapu
The National Health Service (NHS) is the third largest public sector employer in the world. There are 1.6 million employees who provide care for the population of the UK. The NHS in England forms the biggest part of the health service in the UK with more than 1.3 million staff which includes over 40,000 general practitioners (GPs), 351,446 nurses, 18,576 ambulance staff, and 111,963 hospital and community health service (HCHS) medical and dental staff. In addition, there are other non-clinical staff who play an equally important role in the functioning of the NHS. The NHS is currently undergoing major reforms and has become a focus of political debate. Many concerns have been raised about the pressures under which the staff have to carry out their duties, and links from this to patient safety risks. Reports such as the Francis review into Mid Staffordshire, the Berwick review into NHS patient safety, and the Keogh review to urgent care services all highlight the need to empower staff to raise concerns about patient safety. Many NHS Trusts have found themselves in focus for not being able to provide a safe working environment for their employees when they have raised concerns about the practices in their Trust. Concerns about bullying and harassment in the NHS and NHS culture have been prevalent for some considerable time and it has been named ‘the silent epidemic’. There are many reports that highlight the extent of bullying and harassment in the NHS. A 2014 GMC report found that 1 in 10 doctors reported to have been subjected to bullying and harassment in the workplace. The 2014 national NHS staff survey indicated that while more than 90% staff knew how to raise concerns about patient safety only 68% would feel secure in doing so about unsafe clinical practices and only 57% would feel confident that their organisation would address their concerns. These concerns led to the review into whistleblowing by Sir Robert Francis QC, who recommended a Duty of Candour to make it a legal duty for all staff to speak up against undesirable practices in the NHS which compromise patient safety, respect, and dignity. The review also recommended key tenets of a culture that promotes raising concerns:
国民保健服务(NHS)是世界上第三大公共部门雇主。有160万雇员为英国人民提供医疗服务。英格兰的NHS是英国医疗服务的最大组成部分,拥有130多万名员工,其中包括4万多名全科医生(gp)、351446名护士、18576名救护车工作人员以及111963名医院和社区卫生服务(HCHS)医疗和牙科工作人员。此外,还有其他非临床工作人员在国民保健服务的运作中发挥同样重要的作用。国民保健服务目前正在进行重大改革,并已成为政治辩论的焦点。人们对工作人员履行职责所承受的压力以及由此带来的患者安全风险提出了许多担忧。诸如弗朗西斯对中斯塔福德郡的审查,贝里克对NHS患者安全的审查,以及基奥对紧急护理服务的审查等报告都强调了授权员工提高对患者安全的关注的必要性。许多NHS信托基金发现,当他们对信托基金的做法提出担忧时,他们无法为员工提供安全的工作环境,因此受到关注。在相当长的一段时间里,对NHS和NHS文化中的欺凌和骚扰的担忧一直很普遍,它被称为“无声的流行病”。有许多报道强调了NHS中欺凌和骚扰的程度。2014年GMC的一份报告发现,十分之一的医生报告称在工作场所遭受过欺凌和骚扰。2014年全国NHS员工调查表明,虽然超过90%的员工知道如何提高对患者安全的关注,但只有68%的员工对不安全的临床实践感到安全,只有57%的员工对他们的组织会解决他们的担忧感到自信。这些担忧导致罗伯特·弗朗西斯爵士(Sir Robert Francis QC)对检举人进行了审查,他建议设立“坦率义务”(Duty of Candour),使所有员工都有法律义务公开反对NHS中有损患者安全、尊重和尊严的不良做法。该审查还建议了促进提出关切的文化的主要原则:
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引用次数: 1
Hip operation – Nerve lesion not negligent: Susan Moore v Plymouth Hospitals NHS Trust (High Court, 29 September 2016 – Mr Recorder Moger QC) 髋关节手术-非过失神经损伤:Susan Moore诉普利茅斯医院NHS信托基金(高等法院,2016年9月29日- Mr Recorder Moger QC)
Pub Date : 2016-07-01 DOI: 10.1177/1356262216685787
S. Moore
This was undertaken by minimally invasive surgery (MIS) using the direct anterior approach. Mr Fekry had played a large part in the introduction of this procedure by the trust. Its use was approved in August 2008. The operation involves a relatively short incision, followed by the placing of four retractors to pull aside the soft tissues obscuring access to the operation site. They are placed opposite one another and retractor 4 will normally be in place for about 30min in an uncomplicated operation. It is a recognised risk of hip replacement surgery that an injury may be sustained by the patient’s FN during the course of the operation. However, the incidence of FN injury during a total hip replacement procedure is rare. Published literature gives a maximum of 2.4% of cases, and in many studies the figure is below 0.1%. A 2008 paper by Brown and others states that FN injuries result primarily from improper placement of retractor 4, since its tip is placed near the FN. The respective experts agreed that four retractors must be used during this operation and that the process of retracting soft tissues will inevitably impact upon the FN. Careful management of the retractors involves the surgeon ensuring that only the force necessary to enable access to the operation site is employed, and that the potential impact on the FN should be relieved by intermittent breaks in applying traction. It was also agreed that a further possible mechanism of injury was that if the point of retractor 4 was not placed directly onto the bony structure of the pelvic rim, but rather positioned so as to trap or impale soft tissue containing the nerve, a direct injury will be caused.
这是通过直接前路微创手术(MIS)进行的。在信托基金引进这一程序的过程中,费克里先生起了很大作用。它的使用于2008年8月获得批准。该手术需要一个相对较短的切口,然后放置四个牵开器将软组织拉到一边,以遮挡进入手术部位的通道。它们彼此相对放置,牵引器4通常在一个简单的操作中放置约30分钟。髋关节置换术的一个公认的风险是,在手术过程中,患者的FN可能会受到损伤。然而,全髋关节置换术中FN损伤的发生率很低。已发表的文献最多给出2.4%的病例,而在许多研究中,这个数字低于0.1%。Brown和其他人在2008年发表的一篇论文指出,FN损伤主要是由于牵开器4的放置不当造成的,因为它的尖端靠近FN。专家一致认为,在手术过程中必须使用四个牵开器,并且牵开软组织的过程将不可避免地对FN产生影响。对牵开器的仔细管理包括外科医生确保仅使用能够进入手术部位所需的力,并且在应用牵拉时应通过间歇性中断来减轻对FN的潜在影响。我们还一致认为,另一种可能的损伤机制是,如果牵开器4的点没有直接放置在骨盆边缘的骨结构上,而是放置在包含神经的软组织上,则会造成直接损伤。
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引用次数: 0
The National Maternity Review’s Rapid Resolution and Redress scheme model: A comparison with other worldwide compensation schemes 国家产妇审查的快速解决和补救方案模式:与其他国际补偿方案的比较
Pub Date : 2016-07-01 DOI: 10.1177/1356262216678350
S. Macleod
The National Maternity Review has proposed an insurance-based Rapid Resolution and Redress scheme be considered by the Department of Health. This article will outline and examine the Maternity Review’s proposals; drawing parallels and highlighting contrasts between the proposals and other schemes.
《全国产妇审查》提出了一项以保险为基础的快速解决和补救计划,卫生部将予以考虑。本文将概述和审查《产妇审查》的建议;在提案和其他方案之间绘制相似之处并突出对比。
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引用次数: 1
A matter of trust 信任问题
Pub Date : 2016-07-01 DOI: 10.1177/1356262216682113
H. Merrett
An attendee at a patient safety conference recently asked the speakers whether we felt that the effect of being placed in special measures was so devastating to staff morale as to render improvements at the organisation in question almost impossible. This prompted me to think about trust and communications across the health community, and their role in facilitating – or blocking – the open and transparent culture that is surely a prerequisite to improving safety. Securing healthy levels of trust is made complex by the multiplicity of relationships between different stakeholders in that community. Within healthcare organisations, the challenge is considerable. In order to identify problems and then find and implement solutions to them, there is a need for staff to trust management; patients to trust healthcare professionals, and different groups of staff to trust each other. In most organisations, there will be varying levels of trust. Somewhere in the policies of all NHS institutions, you will almost certainly find a statement on openness and willingness to learn and improve, rather than to blame. When you ask staff how well this statement translates into practice, it is likely that responses will differ according to local circumstances or personalities, and, sadly, there is still ample evidence that many risks, concerns and failures go unreported. This is due to a range of issues, from lack of belief that anything will happen as a result of reporting, to fear of recriminations for calling practice into question. On the other hand, there are undoubtedly many clinical and other teams which actively learn from experience just as there are also NHS trusts where management has developed and maintained open and positive communications with staff. However, at the macro level, the expectations and behaviours of regulators, politicians and the media add another level of complexity to the challenge of encouraging an open culture which learns from experience and improves its practice. Sir Robert Francis spoke at the recent Annual Regulation Conference in Edinburgh on 31 October 2016 about the need to ‘‘rethink the regulator’s role in patient safety.’’ He told the Heath Service Journal (9th November 2016) of the need for liaison between regulators, a focus on systemic problems and the support and recognition of those who raise concerns in good faith. What marks his comments out, however, is the acknowledgment of the need to win the ‘‘trust and confidence’’ of the public in achieving real change. He suggests, for example:
最近,在一次病人安全会议上,一位与会者问发言者,我们是否觉得,采取特殊措施对员工士气的影响是如此之大,以至于使有关组织的改进几乎不可能。这促使我思考整个卫生界的信任和沟通,以及它们在促进或阻碍开放和透明文化方面的作用,而开放和透明文化无疑是改善安全的先决条件。该社区中不同利益攸关方之间关系的多样性使确保健康的信任水平变得复杂。在医疗机构中,挑战是相当大的。为了发现问题,然后找到并实施解决方案,员工需要信任管理层;病人要信任医护人员,不同群体的工作人员要相互信任。在大多数组织中,会有不同程度的信任。在所有NHS机构的政策中,你几乎肯定会发现一个关于开放和愿意学习和改进,而不是责备的声明。当你问员工这句话在实践中转化得如何时,他们的回答很可能会因当地情况或个性而有所不同。遗憾的是,仍有大量证据表明,许多风险、担忧和失败都没有得到报告。这是由于一系列的问题,从不相信任何事情都会因为报道而发生,到害怕质疑实践而受到指责。另一方面,毫无疑问,许多临床和其他团队积极地从经验中学习,就像NHS信托基金一样,管理层已经与员工建立并保持了开放和积极的沟通。然而,在宏观层面上,监管机构、政治家和媒体的期望和行为给鼓励一种从经验中学习并改进其实践的开放文化的挑战增加了另一层复杂性。在2016年10月31日于爱丁堡举行的年度监管会议上,Robert Francis爵士谈到了“重新思考监管机构在患者安全中的角色”的必要性。他告诉《健康服务杂志》(health Service Journal)(2016年11月9日),监管机构之间需要联络,关注系统性问题,并支持和认可那些真诚提出担忧的人。然而,他的言论的突出之处在于,他承认,要实现真正的变革,需要赢得公众的“信任和信心”。例如,他建议:
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引用次数: 0
Obstetric anal sphincter injuries: Review of recent medico-legal aspects 产科肛门括约肌损伤:最近的医学法律方面的审查
Pub Date : 2016-07-01 DOI: 10.1177/1356262216676131
A. Sultan, Andrew Ritchie QC, Giles Mooney
Obstetric anal sphincter injuries (OASIS) are the leading cause of anal incontinence in women and are increasing in incidence. The NHSLA 10-year report on maternity claims identified perineal trauma as being the fourth highest indication for claims, with £31 million in legal pay-outs alone. OASIS could be classed as moderate to severe harm in the National Patient Safety Agency (NPSA) stratifi cation (http://www.npsa.nhs.uk/corporate/news/npsareleases-organisation-patient-safety-incident-reportingdata-england/). There are also initiatives to declare it as a patient safety indicator (www.oecd.org/dataoecd/53/ 26/33878001.pdf). More recently, in Davison v Leitch EWHC 3092, a High Court Judge awarded £1.6 million in damages where the breach of the duty of care included failure to comply with national guidelines (NICE, Royal College of Obstetricians and Gynaecologists (RCOG)) to perform an episiotomy which was adequately angled away from the anal sphincter muscles (mediolateral episiotomy). Other findings included a failure adequately to diagnose the injury, inadequate postoperative care, failure to inform the patient and her general practitioner about the condition and inappropriate use of forceps. Given the potentially devastating physical injuries suffered by the patients and the financial loss to the NHS when OASIS arises, this is an issue which demands careful attention from the medico-legal community.
产科肛门括约肌损伤(OASIS)是女性肛门失禁的主要原因,并且发病率正在增加。英国国家医疗服务协会(NHSLA)关于生育索赔的10年报告指出,会阴创伤是索赔的第四大指标,仅法律赔偿就高达3100万英镑。根据美国国家患者安全局(NPSA)的分级(http://www.npsa.nhs.uk/corporate/news/npsareleases-organisation-patient-safety-incident-reportingdata-england/), OASIS可被归类为中度至重度危害。也有倡议将其宣布为患者安全指标(www.oecd.org/dataoecd/53/ 26/33878001.pdf)。最近,在戴维森诉莱奇EWHC 3092案中,一名高等法院法官判给160万英镑的赔偿金,其中违反注意义务的行为包括未能遵守国家指导方针(NICE,皇家妇产科学院(RCOG))进行外阴切开术,其角度与肛门括约肌的角度适当(外阴切开术)。其他发现包括未能充分诊断损伤,术后护理不足,未能告知患者及其全科医生病情以及不适当使用镊子。当OASIS出现时,患者可能遭受毁灭性的身体伤害,NHS遭受经济损失,这是一个需要医疗法律界仔细关注的问题。
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引用次数: 5
Editor’s note Editor’s音符
Pub Date : 2016-07-01 DOI: 10.1177/1356262216685788
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引用次数: 0
Developing the next generation of quality improvers: An evaluation of a region wide structured support quality improvement training programme 发展下一代质量改进人员:对区域范围内的结构化支持质量改进培训计划进行评估
Pub Date : 2016-07-01 DOI: 10.1177/1356262216661469
R. Bethune, M. Dahill, K. Finucane, C. van Hamel, Joanne Watson, Patricia Woodhead
Introduction Despite an increasing and widespread understanding of the importance of quality improvement in healthcare, medical students and junior doctors receive variable training in improvement methods. The South West Foundation Doctor quality improvement programme attempted to equip junior doctors with the skills to develop and improve healthcare services. Methods A questionnaire-based evaluation was undertaken of a cohort of first-year doctors who took part in a 9-month quality improvement educational intervention. The study was conducted across a whole training region with some of the hospitals running the quality improvement educational intervention and one acting as the natural control cohort. A previously validated questionnaire was sent out at the start and end of their first year. Results In questions related to attitudes to all domains of quality improvement first-year doctors consider it an important part of their role as doctors to improve the quality of healthcare. However, they do not think they are equipped with the skills to do this improvement. During their first year as doctors, these self-reported skills increased dramatically in the hospitals that took part in the programme but not in the single hospital that did not run the programme. Conclusion First-year doctors consider improving the quality of healthcare to be an important part of their job. This can be contrasted to their self-reported skills related to quality improvement when they start their first year. In hospitals that run a structured, supported experiential quality improvement programme, these self-reported skills increase statistically significantly.
尽管人们越来越普遍地认识到提高医疗质量的重要性,但医学生和初级医生在改进方法方面接受了各种各样的培训。西南基金会医生质量改进方案试图使初级医生掌握发展和改进保健服务的技能。方法对参加为期9个月的质量改善教育干预的一年级医生进行问卷调查。这项研究是在整个培训区域进行的,其中一些医院进行质量改进教育干预,另一家医院作为自然对照队列。在第一年的开始和结束时,会发出一份事先验证过的问卷。结果在对质量改进各领域的态度问题中,第一年医生认为提高医疗质量是他们作为医生的重要职责。然而,他们并不认为自己具备进行这种改进的技能。在他们成为医生的第一年,这些自我报告的技能在参加项目的医院中显著提高,而在没有开展项目的医院中则没有。结论第一年医生认为提高医疗质量是其工作的重要组成部分。这可以与他们第一年开始时自我报告的与质量改进相关的技能形成对比。在实施结构化的、有支持的体验式质量改进方案的医院中,这些自我报告的技能在统计上显著增加。
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引用次数: 0
Nerve damage due to positioning during surgery 手术时体位造成的神经损伤
Pub Date : 2016-07-01 DOI: 10.1177/1356262216661678
P. Balen
Compartment syndrome after complex bowel surgery. Claim against leading expert and centre of excellence. Adoption of unique operating position without risk analysis or peer review. New defence argument only surfacing at trial dismissed. Judge criticises defence experts. Usually, a compartment syndrome case involves an allegation of delay in diagnosis and treatment. In this case, there was prompt diagnosis aided by the immediacy and magnitude of the compartment syndrome which was described as being equivalent to a crush injury. It is probable that the increased weight on the calves while the patient was in the low Lloyd Davies position combined with a lack of perfusion and acidosis in the first part of the operation caused an ischaemic injury in a patient who was at risk due to his size and muscle structure; the Trendelenburg position adopted in the second part of the operation is known to cause compartment syndrome but this patient already had ischaemia before the operation reached that stage. Reperfusion at the end of the operation caused the immediate damage and in spite of prompt reoperation the patient suffered a desperately severe illness and subsequent permanent disability. This case illustrates how a Claimant can succeed even against a renowned international surgeon and a centre of excellence if in spite of his outstanding reputation the surgeon fails to keep abreast of medical developments or consider the impact of his ‘invention’ on a particular patient. A position of high repute within a profession, whether institutional or personal does not provide protection from the legal tests for breach of duty.
复杂肠手术后的筋膜室综合征。向主要专家和卓越中心索赔。采用独特的操作位置,无需风险分析或同行评审。新的辩护论点只会在审判时出现,被驳回。法官批评国防专家。通常情况下,筋膜间室综合征的情况涉及延误诊断和治疗的指控。在这种情况下,有及时的诊断辅助的即时性和大小室综合征被描述为相当于挤压伤。患者处于低劳埃德戴维斯体位时,小腿体重增加,加上手术前部分灌注不足和酸中毒,可能导致患者因其体型和肌肉结构而存在缺血性损伤的风险;手术第二部分采用的Trendelenburg体位已知会引起筋膜室综合征,但该患者在手术进入该阶段之前已经有了缺血。手术结束时的再灌注造成了直接的损伤,尽管及时进行了再手术,但患者遭受了极其严重的疾病和随后的永久性残疾。本案例说明,即使是针对知名的国际外科医生和卓越中心,如果该外科医生没有跟上医学发展的步伐或考虑到他的“发明”对特定患者的影响,索赔人也可以取得成功。在一个职业中享有很高声誉的职位,无论是机构的还是个人的,都不能保护自己免受违反职责的法律检验。
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引用次数: 1
Failure to investigate and treat infection after total knee replacement, leading to above-knee amputation 全膝关节置换术后感染调查和治疗失败,导致膝上截肢
Pub Date : 2016-07-01 DOI: 10.1177/1356262216667163
Sandra Patton
The claimant underwent left total knee replacement surgery for osteoarthritis in November 2007. He had a number of pre-existing health problems, including type II diabetes, psoriasis and diverticulitis. He had previously undergone a successful replacement of his right knee. Surgery proceeded without complication, but within three to four days the wound began to bleed, opened up, and on 13 December 2007,he attended A&E. The wound was red and painful. A swab was taken and he was given Flucloxacillin. No instruction was given for him to telephone for results. The lab reported Group B Streptococcus that was sensitive to flucloxacillin but at very high doses and recommended changing to amoxicillin. He was not informed of the result, and no change was made to the antibiotics. His condition continued to deteriorate and on 22 December 2007, he was admitted as an emergency. He underwent open debridement, wash out and liner exchange on 22 December 2007, and it was confirmed the infection was ‘as before’ and also present in his blood stream, so he had Group B streptococcal septicaemia. The standards of hygiene in the hospital were very poor, with dirty dressings on windowsills, clean sheets put on top of soiled sheets, and empty hand-sanitizer bottles. Following discharge and review, it was decided the implant needed to come out, and he underwent firststage revision surgery on 1 February 2008. Tissue samples grew coagulase negative staphylococcus, but no Group B strep. He was given IV vancomycin for two weeks and oral linezolid for three weeks. The claimant was discharged in a leg splint and was significantly disabled in his home, which is a Victorian terraced house built on four levels with an upstairs bathroom. He was effectively confined to two rooms downstairs. He underwent second stage of revision surgery on 23 May 2008 and was prescribed prophylactic Cefuroxime peri-operatively, but no intra-operative samples were taken for microscopy and culture. A wound swab taken on 27 May 2008 grew coagulase negative staphylococcus, the same organism found at the time of the first-stage revision surgery, but no further intravenous antibiotics were prescribed. The claimant was discharged on 26 May 2008 with the wound still oozing; it continued to discharge and he was re-admitted on 29 May 2008. A wound swab
索赔人于2007年11月因骨关节炎接受了左侧全膝关节置换术。他之前就有一些健康问题,包括二型糖尿病、牛皮癣和憩室炎。他之前成功地接受了右膝置换术。手术无并发症,但在三到四天内,伤口开始出血并裂开,2007年12月13日,他去了急诊室。伤口又红又痛。采集了棉签并给予氟氯西林。没有指示他打电话询问结果。实验室报告B群链球菌对氟氯西林敏感,但剂量非常大,建议改用阿莫西林。他没有被告知结果,抗生素也没有改变。他的病情继续恶化,2007年12月22日,他被当作急诊收治。他于2007年12月22日接受了开放性清创、冲洗和换药,并确认感染“与以前一样”,并且在他的血液中也存在感染,因此他患有B群链球菌败血症。医院的卫生标准很差,窗台上放着脏的敷料,脏床单上铺着干净的床单,空的洗手液瓶子。出院后复查,决定取出植入物,患者于2008年2月1日进行了一期翻修手术。组织样品中生长有凝固酶阴性葡萄球菌,未见B组链球菌。静脉注射万古霉素两周,口服利奈唑胺三周。索赔人出院时腿部装有夹板,在他的家中严重残疾,这是一栋维多利亚式的四层连栋房屋,楼上有一个浴室。他实际上被限制在楼下的两个房间里。他于2008年5月23日接受了第二期翻修手术,围手术期给予预防性头孢呋辛,但术中未采集样本进行显微镜和培养。2008年5月27日采集的伤口拭子中生长凝固酶阴性葡萄球菌,与一期翻修手术时发现的细菌相同,但没有进一步静脉注射抗生素。索赔人于2008年5月26日出院,伤口仍在渗出;它继续出院,他于2008年5月29日再次入院。伤口拭子
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引用次数: 0
Midwifery perspectives: The consent process in the context of patient safety and medico-legal issues 助产观点:患者安全和医疗法律问题背景下的同意程序
Pub Date : 2016-03-01 DOI: 10.1177/1356262216672614
Angela M Cook
Obtaining consent is a legal and ethical necessity prior to midwifery care provision. Furthermore, midwives must act in the best interests of women at all times and make sure that properly informed consent is obtained and documented prior to carrying out any action. Although the judgment made at the Supreme Court, in Montgomery v Lanarkshire Health Board, involved an obstetrician, the recommendations of this case will have far reaching implications for midwives within the consent process. Midwives will be required to consider informing women of any material risks involved in any recommended care and treatment, including how likely women are to attach significance to such risk. The risk discourse that pervades maternity care is well cited and midwives need to strive to achieve a safe, holistic, woman-centred approach to care whilst implementing the recommendations of Montgomery. Challenges exist for midwives in obtaining informed consent particularly resulting from sub-standard communication issues. This clearly impacts negatively upon patient safety issues. Ultimately, NICE advocate that pregnant women should be offered evidence based information and support to enable them to make informed decisions about their care and treatment. Montgomery provides the highest level of legal support for this position.
在提供助产护理之前,获得同意是法律和道德上的必要条件。此外,助产士必须在任何时候都以妇女的最佳利益行事,并确保在采取任何行动之前获得适当的知情同意并记录在案。尽管在蒙哥马利诉拉纳克郡卫生委员会一案中,最高法院的判决涉及一名产科医生,但该案的建议将对同意程序中的助产士产生深远影响。助产士将被要求考虑告知妇女在任何推荐的护理和治疗中涉及的任何重大风险,包括妇女重视这种风险的可能性有多大。关于产科护理的风险论述被广泛引用,助产士需要努力实现安全、全面、以妇女为中心的护理方法,同时实施蒙哥马利的建议。助产士在获得知情同意方面存在挑战,特别是由于不标准的沟通问题。这显然会对患者安全问题产生负面影响。最终,NICE倡导孕妇应该提供基于证据的信息和支持,使她们能够对自己的护理和治疗做出明智的决定。蒙哥马利为这一立场提供了最高级别的法律支持。
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引用次数: 4
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Clinical risk
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