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Selling the Return on Investment for Digital Health.
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-01-31 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0069
Judd E Hollander, Gregg Meyer, Ralph Derrickson, Baligh Yehia, Anne Docimo

Background: Advancing digital health requires a realistic conversation that moves past innovation and evaluates digital tools the same as any other device being introduced into the health system. There needs to be a focus on return on investment.

Methods: As part of a symposium, we presented hypothetical pitches to an expert panel. The experts include representatives from health systems, payers, and investors. The pitches were related to remote patient monitoring, tele-triage in the emergency department, and comprehensive in-patient telemedicine program including virtual sitting and e-nursing.

Results: Although each pitch led to a different discussion, there was uniform agreement that health systems should focus on whether the proposal helps solve an institutional problem; the payment model in which the product can be used (value-based, fee-for-service, or both) needs to be identified; fitting the new product into preexisting workflow (included electronic health system integration) is critical; there needs to be an understanding of whether patients and providers engage with it; and there needs to be a clear return on investment.

Discussion: Navigating complex decision-making in health care requires a blend of strategic foresight, practical considerations, and a deep understanding of organizational dynamics. Rather than a specific strategic plan focused on digital or virtual care, there should be a focus on the enterprise strategic plan and how can digital enable that.

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引用次数: 0
Knowledge, Readiness, Willingness-to-Use, and Willingness-to-Pay for Telehealth in Nonlife-Threatening Emergency Department Visits. 在非危及生命的急诊就诊中使用远程医疗的知识、准备程度、使用意愿和支付意愿。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-01-27 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0085
Vahé Heboyan, Phillip Coule, Davide Mariotti, Gianluca De Leo

Background: The emergency department (ED) provides a significant portion of health care services in the United States, and its utilization has increased over the past decade. ED overcrowding remains a considerable challenge to many EDs. The objectives of this study were (1) to evaluate the knowledge of telehealth and readiness to use it among patients who visit EDs in a nonurgent triage category and (2) to estimate their willingness-to-use and willingness-to-pay for telehealth consultations.

Methods: A structured questionnaire was administered using a tablet to adult patients who visited the ED of a large medical center and who were triaged into a nonurgent category. Respondents were asked about their sociodemographic and ED visit characteristics and health and telehealth utilization history. Then, we presented them with a hypothetical scenario for visiting a board-certified ED doctor through telehealth instead of in-person visits, and, using a double-bound dichotomous choice iterative bidding algorithm, we solicited their willingness-to-pay for such a telehealth visit.

Results: A total of 171 patients agreed to participate in the study. More than half of the respondents (n = 107; 62.6%) said they have health insurance. Almost half of the respondents (n = 71; 41.5%) reported the main reason for going to the ED was an ongoing condition or concern. More than two-thirds of the respondents identified themselves as being very proficient with using a smartphone or tablet (n = 116; 67.8%), and only a few (n = 21; 12.3%) reported not having any internet-capable device. Most respondents (n = 148; 86.5%) had never heard about telehealth. However, after a brief description of telehealth, we found that approximately two-thirds of the patients would be willing to use or consider using telehealth (n = 107; 62.6%), and one-third (n = 64; 37.4%) would not be interested. We did not observe any statistically significant differences in willingness-to-use. However, we observed statistically significant differences in the willingness-to-pay $50 by gender (p < 0.01), by currently having a regular doctor/clinic (p < 0.05), and by health insurance status.

Conclusions: Hospitals should consider investigating telehealth services that can be provided to their communities as an option instead of visiting their EDs. While technology does not seem to be a barrier to telehealth, more educational initiatives to inform the public about telehealth are desirable. A targeted advertisement campaign to recommend telehealth for nonlife-threatening ED visits could be developed once more user characteristics are collected.

{"title":"Knowledge, Readiness, Willingness-to-Use, and Willingness-to-Pay for Telehealth in Nonlife-Threatening Emergency Department Visits.","authors":"Vahé Heboyan, Phillip Coule, Davide Mariotti, Gianluca De Leo","doi":"10.1089/tmr.2024.0085","DOIUrl":"10.1089/tmr.2024.0085","url":null,"abstract":"<p><strong>Background: </strong>The emergency department (ED) provides a significant portion of health care services in the United States, and its utilization has increased over the past decade. ED overcrowding remains a considerable challenge to many EDs. The objectives of this study were (1) to evaluate the knowledge of telehealth and readiness to use it among patients who visit EDs in a nonurgent triage category and (2) to estimate their willingness-to-use and willingness-to-pay for telehealth consultations.</p><p><strong>Methods: </strong>A structured questionnaire was administered using a tablet to adult patients who visited the ED of a large medical center and who were triaged into a nonurgent category. Respondents were asked about their sociodemographic and ED visit characteristics and health and telehealth utilization history. Then, we presented them with a hypothetical scenario for visiting a board-certified ED doctor through telehealth instead of in-person visits, and, using a double-bound dichotomous choice iterative bidding algorithm, we solicited their willingness-to-pay for such a telehealth visit.</p><p><strong>Results: </strong>A total of 171 patients agreed to participate in the study. More than half of the respondents (<i>n</i> = 107; 62.6%) said they have health insurance. Almost half of the respondents (<i>n</i> = 71; 41.5%) reported the main reason for going to the ED was an ongoing condition or concern. More than two-thirds of the respondents identified themselves as being very proficient with using a smartphone or tablet (<i>n</i> = 116; 67.8%), and only a few (<i>n</i> = 21; 12.3%) reported not having any internet-capable device. Most respondents (<i>n</i> = 148; 86.5%) had never heard about telehealth. However, after a brief description of telehealth, we found that approximately two-thirds of the patients would be willing to use or consider using telehealth (<i>n</i> = 107; 62.6%), and one-third (<i>n</i> = 64; 37.4%) would not be interested. We did not observe any statistically significant differences in willingness-to-use. However, we observed statistically significant differences in the willingness-to-pay $50 by gender (<i>p</i> < 0.01), by currently having a regular doctor/clinic (<i>p</i> < 0.05), and by health insurance status.</p><p><strong>Conclusions: </strong>Hospitals should consider investigating telehealth services that can be provided to their communities as an option instead of visiting their EDs. While technology does not seem to be a barrier to telehealth, more educational initiatives to inform the public about telehealth are desirable. A targeted advertisement campaign to recommend telehealth for nonlife-threatening ED visits could be developed once more user characteristics are collected.</p>","PeriodicalId":94218,"journal":{"name":"Telemedicine reports","volume":"6 1","pages":"34-43"},"PeriodicalIF":1.5,"publicationDate":"2025-01-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11839518/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143485154","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Patient Satisfaction with Remote Pre-Anesthesia Assessment Via Telephone.
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-01-17 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0067
Armin Langauer, Gernot Gerger, Sabine Völkl-Kernstock, Maria Kletecka-Pulker, Nikolaus Graf, Aylin Bilir, David M Baron

Background: The use of telemedicine can contribute to patient satisfaction, support hygienic concepts by avoiding physical contact when not required, and reduce waiting and travel time. We aimed to evaluate our recently implemented telemedical approach of remote pre-anesthesia assessment.

Methods: We designed a questionnaire to assess patient satisfaction with remote pre-anesthesia assessment procedures, completeness of understanding, and technical feasibility. In total, 250 patients were asked to voluntarily complete the questionnaire after their pre-anesthesia assessment via telephone. Digital anesthesia records were subsequently reviewed for unexpected events and complications to investigate the quality and safety of the approach.

Results: Patients included in our study were 51 years old (median, range 18-85 years), mostly female (58%) and had an American Society of Anesthesiologists (ASA) physical status of 1-3 (22.8%, 56.4%, and 20.8%, respectively). Patient satisfaction was high with ratings of "very good" or "good" in over 90% of all questions related to the pre-anesthesia assessment via telephone. Patient's evaluation for the use of telemedicine in general also showed a wide acceptance with 84.4% rating the idea as "very good" (55.6%) or "good" (28.8%). Duration of patient-physician interaction positively correlated with age (p = 0.005) and ASA status (p = 0.003). Upon review of the digital anesthesia records, there were no intraoperative complications or unexpected events related to the remote pre-anesthesia assessment.

Conclusion: Remote pre-anesthesia assessment via telephone is safe, technically feasible, and satisfactorily accepted in selected patients. These results encourage the continuing implementation of telemedical approaches for pre-anesthesia assessment.

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引用次数: 0
Characteristics and Outcomes of Generalized Pustular Psoriasis Patients Managed Through Inpatient Asynchronous Teledermatology: A Retrospective Study. 通过异步远程皮肤科住院治疗的泛发性脓疱型银屑病患者的特征和疗效:回顾性研究。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-01-16 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0068
Jeffrey Chen, Joseph C English

Background: Inpatient teledermatology (ITD) is a growing telemedicine modality aimed at addressing the shortage of dermatologists in hospitals, particularly for the management of complex skin disorders. Generalized pustular psoriasis (GPP) is a rare and potentially life-threatening condition characterized by widespread sterile pustules and systemic inflammation. Despite advances in targeted therapies, treatment is often limited to traditional agents such as cyclosporine and infliximab, due to restrictions in formulary access and insurance coverage.

Objective: This study aimed to characterize the clinical features, treatment outcomes, and the impact of ITD on the management of hospitalized GPP patients at the University of Pittsburgh Medical Center (UPMC), with a particular focus on hospitalization duration and time to pustule resolution.

Methods: A retrospective analysis of 35 patients with pustular skin disorders between January 2015 and August 2024 was conducted. Nine biopsy-confirmed GPP cases requiring hospitalization were included. Data on demographics, comorbidities, treatment regimens, and outcomes were collected. ITD consultations provided recommendations for corticosteroid tapering and immunosuppressive therapy initiation.

Results: The cohort included nine patients, predominantly White (88.9%), with a median age of 66 years. Preexisting psoriasis and obesity were the most common comorbidities (55.6%). Leukocytosis was the most frequent lab abnormality (77.8%). The average hospitalization duration was 6.1 ± 3.8 days, and readmission occurred in 33.3% of cases. ITD consultations led to early tapering of systemic corticosteroids and initiation of immunosuppressive therapy (55.6% with cyclosporine and 33.3% with infliximab). Significant pustule improvement was achieved in 16.1 ± 7.5 days, with full resolution in 22.5 ± 17.7 days.

Conclusion: ITD significantly reduced hospitalization duration for GPP patients compared with historical controls, likely due to timely therapeutic interventions. While newer biological therapies remain restricted in many hospitals, ITD facilitated the effective use of traditional immunosuppressive therapies, improving patient outcomes. This study supports the integration of ITD in hospital care models, especially in institutions lacking in-house dermatologists. Further research should explore long-term outcomes and the role of ITD in managing other emergent dermatologic conditions.

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引用次数: 0
Home Cardiotocography in High-Risk Pregnancies: A Retrospective Study on Feasibility and Patient Well-Being. 高危妊娠中的家庭心动图:关于可行性和患者福祉的回顾性研究
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-01-14 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0062
Małgorzata Olesiak-Andryszczak, Jakub Pytlos, Anna Suchecka-Marut, Małgorzata Świdzińska, Marzena Mazurek

Background: Around 15% of pregnancies develop complications requiring detailed monitoring. With technological advancements, home cardiotocography has emerged as a potential alternative to the conventional approach, aiming to alleviate the stress and logistical challenges associated with in-clinic care. The objective of this study was to evaluate the capability of a portable device to collect data for accurate interpretation of the examination and to evaluate patient satisfaction, along with physical and emotional comfort during the monitoring process.

Methods: This retrospective study included 32 women with high-risk pregnancies, who independently performed 581 examinations utilizing the portable cardiotocography device Pregnabit Pro (Nestmedic, Poland). Moreover, participants were asked to provide feedback on their experiences through a comprehensive survey.

Results: In total, 95.7% of examinations successfully captured all necessary diagnostic data. Patients reported a high satisfaction rate, recognizing the potential of the home-based approach to improve their overall pregnancy experience. A preference for home-based testing over in-clinic visits was consistently noted among patients.

Discussion: This study shows evidence that home cardiotocography is a feasible and patient-preferred method for monitoring high-risk pregnancies. Our findings underline the importance of technological integration in prenatal care, advocating for a shift toward more patient-centered, accessible, and potentially cost-effective health care solutions.

背景:大约 15%的孕妇会出现并发症,需要进行详细的监测。随着技术的进步,家庭心动图已成为传统方法的一种潜在替代方法,旨在减轻与门诊护理相关的压力和后勤挑战。本研究的目的是评估便携式设备收集数据以准确解释检查结果的能力,并评估患者在监测过程中的满意度以及身心舒适度:这项回顾性研究包括 32 名高危妊娠妇女,她们利用便携式心动图设备 Pregnabit Pro(Nestmedic,波兰)独立完成了 581 次检查。此外,参与者还被要求通过综合调查提供经验反馈:结果:总共有 95.7% 的检查成功获取了所有必要的诊断数据。患者的满意度很高,他们认识到了在家检测方法在改善整体孕期体验方面的潜力。患者们一致认为在家中进行检查比在诊所就诊更受欢迎:讨论:这项研究表明,家庭心脏排卵造影术是一种可行且受患者青睐的监测高危妊娠的方法。我们的研究结果强调了产前护理中技术整合的重要性,提倡向更以患者为中心、更便捷、更有潜在成本效益的医疗保健解决方案转变。
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引用次数: 0
Pharmacist Expectations of Telepharmacy Services in Community Pharmacies in Indonesia.
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-01-10 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0049
Imam Fathorrahman, Umi Athijah, Andi Hermansyah, Abdul Rahem

Background: The introduction of new digital-based services such as telehealth, telemedicine, telepharmacy, and other digital health services is expected to continue to evolve, both for the benefit of science. Increasing pharmacists' roles in pharmaceutical services is critical and strategic in accelerating and recovering public health in the digital era because pharmacists can ensure the availability of appropriate, safe, and effective drugs while also monitoring the rational use of drugs to achieve therapeutic goals.

Objective: This study will look at patient and pharmacist preferences for telepharmacy. This study examines pharmacist preferences for telepharmacy.

Material and methods: This study includes a sample of 457 Indonesian pharmacists. This cross-sectional study was carried out on pharmacists throughout Indonesia in December 2023. The tool utilized was a questionnaire with an online data collection mechanism. The online questionnaire was designed to capture pharmacists' expectations for existing telepharmacy service practices using the inclusion criteria listed below. This study followed the standards of the Declaration of Helsinki, and electronic informed participant consent was acquired. The Medical Ethics Committee of the Faculty of Pharmacy, Universitas Airlangga, approved the study.

Conclusion: According to the study's findings, the vast majority of pharmacists support the extensive and integrated usage of telepharmacy. This is backed by the belief that pharmaceutical services will be a lucrative possibility in the future. Overall, the data show that patients and pharmacists are willing to adopt and incorporate telepharmacy services.

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引用次数: 0
Libraries as Telehealth Hubs: Bridging the Digital Divide and Expanding Health care Access.
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-01-08 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0075
Elizabeth A Krupinski, Dana Abbey, Mala Muralidaran, Faith Steele, George Strawley

Libraries can play a valuable role in the delivery and support of telehealth services. This article is based on a panel of experts convened for the Virtual Care Symposium 2024, "From Novelty to Sustainability: How to Embed Virtual Care Into the Post-Pandemic Healthcare Delivery Template," to discuss ways to leverage community spaces to expand telehealth access. Strategies for successful implementation and operation are provided along with insights into possible challenges based on real-world examples. Libraries can play a crucial role in bridging the digital divide by providing internet access and digital devices to the public, particularly in rural and underserved communities.

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引用次数: 0
Teleneuropsychology: Reliability and Acceptance in Memory Assessment. 远程神经心理学:记忆评估的可靠性和可接受性。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-12-24 eCollection Date: 2024-01-01 DOI: 10.1089/tmr.2024.0066
Mariana Varandas, Filipa Ribeiro

Introduction: The use of telehealth in psychological interventions has experienced a significant increase in recent years. This form of patient interaction has important implications, especially in neuropsychological assessment. Given the limited research on this subject in Portugal, the reliability of neuropsychological tests and acceptance of this format by the Portuguese elderly must be studied.

Methods: The sample consisted of 43 healthy Portuguese adults. They were assessed by cognitive measures and questionnaires regarding sociodemographic aspects, memory complaints, computer literacy, functionality, depressive symptoms, and satisfaction with the teleconsultation via videoconference and in-person approaches. The order of the two conditions was randomized.

Results: There were no significant differences between scores on the Logical Memory Test. However, higher scores were found in the online condition for the Paired Associate Learning Test. The level of satisfaction with teleconsultation was high, but it did not translate into a greater preference for this format.

Discussion: The neuropsychological assessment of auditory-verbal episodic memory through teleconsultation is promising and well accepted by the older Portuguese population. The data indicate that teleconsultation provides reliable results for episodic memory assessment.

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引用次数: 0
AI and Technology Enabled Clinical Workflow Redesign.
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-12-23 eCollection Date: 2024-01-01 DOI: 10.1089/tmr.2024.0079
Lee H Schwamm, Sarah Pletcher, Alistair Erskine

The rapid evolution of digital health technologies has significantly transformed health care delivery, particularly in the realm of virtual care. This article synthesizes insights from the Annual Virtual Care Symposium entitled "Virtual Care: Embedding Virtual Care into Post-Pandemic Healthcare Delivery" held on March 13, 2024, hosted by Yale School of Medicine, Emory University, University of Washington, and Mayo Clinic Arizona. By examining the initiatives presented by faculty from Yale, Houston Methodist, and Emory in this session, we explore the integration of advanced technologies in virtual care, the challenges faced, and the potential for improving patient outcomes and health care efficiency as these novel practices become systematized and sustainable. The session focused on artificial intelligence and technology-enabled clinical workflow redesign.

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引用次数: 0
The 2024 Virtual Care Symposium "From Novelty to Sustainability". 2024虚拟医疗研讨会“从新颖性到可持续性”。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-12-11 eCollection Date: 2024-01-01 DOI: 10.1089/tmr.2024.0076
Elizabeth A Krupinski
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引用次数: 0
期刊
Telemedicine reports
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