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Machine Learning-Based Prediction of No-Show Telemedicine Encounters. 基于机器学习的缺席远程医疗预测。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-04-07 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2025.0009
C Mahony Reategui-Rivera, Wanting Cui, Stefan Escobar-Agreda, Leonardo Rojas-Mezarina, Joseph Finkelstein

Aim: This study aimed to evaluate the performance of machine learning (ML) models in predicting patient no-shows for telemedicine appointments within Peruvian health system and identify key predictors of nonattendance.

Methods: We performed a retrospective observational study using anonymized data (June 2019-November 2023) from "Teleatiendo." The dataset included over 1.5 million completed appointments and about 64,000 no-shows (4.1%), focusing on teleorientation and telemonitoring. Predictor variables included patient demographics, socioeconomic factors, health care facility characteristics, appointment timing, and telemedicine service types. A 70% training, 10% validation, and 20% testing split were used over 10 iterations, with hyperparameter tuning performed on the validation set to identify optimal model parameters. Multiple ML approaches-random forest, XGBoost, LightGBM, and anomaly detection-were implemented in combination with undersampling and cost-sensitive learning to address class imbalance. Performance was evaluated using precision, recall, specificity, area under the curve (AUC), F1-score, and accuracy.

Results: Of the models tested, undersampling with XGBoost achieved a precision of 0.115 (±0.001), recall of 0.654 (±0.005), specificity of 0.786 (±0.002), AUC of 0.720 (±0.002), and accuracy of 0.780 (±0.002). In contrast, cost-sensitive XGBoost exhibited a balanced performance with a precision of 0.123 (±0.001), recall of 0.639 (±0.006), specificity of 0.805 (±0.004), AUC of 0.722 (±0.001), and accuracy of 0.799 (±0.003). Additionally, cost-sensitive random forest achieved the highest specificity (0.843 ± 0.002) and accuracy (0.832 ± 0.001) but recorded a lower recall (0.585 ± 0.004), while cost-sensitive LightGBM and balanced random forest yielded performance metrics similar to cost-sensitive XGBoost. Isolation forest, used for abnormality detection, demonstrated the lowest performance.

Conclusions: ML models can moderately predict telemedicine no-shows in Peru, with cost-sensitive boosting techniques enhancing the identification of high-risk patients. Key predictors reflect both individual behavior and system-level contexts, suggesting the need for tailored, context-specific interventions. These findings can inform targeted strategies to optimize telemedicine, improve appointment adherence, and promote equitable health care access.

目的:本研究旨在评估机器学习(ML)模型在预测秘鲁卫生系统内远程医疗预约患者缺勤方面的性能,并确定缺勤的关键预测因素。方法:我们使用来自Teleatiendo的匿名数据(2019年6月- 2023年11月)进行了一项回顾性观察研究。该数据集包括超过150万次已完成的预约和约64,000次未赴约(4.1%),重点是远程定向和远程监控。预测变量包括患者人口统计、社会经济因素、医疗机构特征、预约时间和远程医疗服务类型。在10次迭代中使用了70%的训练,10%的验证和20%的测试分割,并在验证集上执行超参数调优以确定最佳模型参数。多种机器学习方法——随机森林、XGBoost、LightGBM和异常检测——结合欠采样和成本敏感学习来解决类不平衡问题。使用精密度、召回率、特异性、曲线下面积(AUC)、f1评分和准确性来评估其性能。结果:在测试的模型中,XGBoost的欠采样精度为0.115(±0.001),召回率为0.654(±0.005),特异性为0.786(±0.002),AUC为0.720(±0.002),准确度为0.780(±0.002)。相比之下,成本敏感的XGBoost表现出平衡的性能,精密度为0.123(±0.001),召回率为0.639(±0.006),特异性为0.805(±0.004),AUC为0.722(±0.001),准确度为0.799(±0.003)。此外,成本敏感随机森林获得了最高的特异性(0.843±0.002)和准确性(0.832±0.001),但召回率较低(0.585±0.004),而成本敏感的LightGBM和平衡随机森林的性能指标与成本敏感的XGBoost相似。用于异常检测的隔离林表现出最低的性能。结论:机器学习模型可以适度预测秘鲁远程医疗的缺席,成本敏感的促进技术增强了高风险患者的识别。关键的预测因素反映了个人行为和系统层面的情况,这表明需要量身定制的、针对具体情况的干预措施。这些发现可以为有针对性的策略提供信息,以优化远程医疗,提高预约依从性,并促进公平的卫生保健获取。
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引用次数: 0
Teledentistry Awareness and Perception Among Dentists Managing Pediatric Patients in Kuwait. 科威特牙医管理儿科患者的远程牙科意识和认知。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-04-04 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2025.0007
Shurooq Alquhaisan, Mohammad A Alhasan, Hessa Albader, Saad Alqahtani, Amrita Geevarghese

Background: Teledentistry integrates digital telecommunication technology with dentistry to enhance the quality, accessibility, and cost-effectiveness of dental care, particularly in remote areas. It improves operational efficiency and access to care, especially for pediatric dental patients.

Objective: This study aims to assess the awareness and perceptions of teledentistry among dentists managing pediatric patients in the government sector in Kuwait.

Methods: A descriptive, cross-sectional study was conducted using a self-administered questionnaire to evaluate awareness and perceptions across three domains: the usefulness of teledentistry for patients and dental practice, its potential to improve practice, and concerns regarding its implementation.

Results: A total of 106 responses were received, yielding a 26.7% response rate. Approximately 48% of respondents expressed concerns regarding the reliability of teledental equipment, patient confidentiality, and obtaining informed consent, as well as the security of sending data online. Despite these concerns, 75% of respondents acknowledged the importance of teledentistry in enhancing dental practice. More than half 56% were unaware of the legal implications of teledentistry in Kuwait. Additionally, over 50% recognized the benefits of teledentistry in clinical training, cost reduction, and time-saving. Respondents also supported the integration of teledentistry into dental education and appointment scheduling.

Conclusion: The study found that pediatric dentists in Kuwait exhibit a high level of awareness and positive perception of teledentistry's potential to improve dental practice, despite concerns about its technological and legal implications.

背景:远程牙科将数字电信技术与牙科结合起来,以提高牙科保健的质量、可及性和成本效益,特别是在偏远地区。它提高了操作效率和获得护理的机会,特别是对儿童牙科患者。目的:本研究旨在评估在科威特政府部门管理儿科患者的牙医对远程牙科的认识和看法。方法:一项描述性横断面研究采用自我管理的问卷来评估三个领域的意识和看法:远程牙科对患者和牙科实践的有用性,其改善实践的潜力,以及对其实施的关注。结果:共收到回复106份,回复率26.7%。大约48%的受访者对远程医疗设备的可靠性、患者保密性、获得知情同意以及在线发送数据的安全性表示担忧。尽管存在这些担忧,75%的受访者承认远程牙科在加强牙科实践方面的重要性。超过一半(56%)的人不知道远程牙科在科威特的法律影响。此外,超过50%的人认识到远程牙科在临床培训、降低成本和节省时间方面的好处。受访者还支持将远程牙科纳入牙科教育和预约安排。结论:研究发现,科威特的儿科牙医表现出高度的意识和积极的感知远程牙科的潜力,以改善牙科实践,尽管担心其技术和法律的影响。
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引用次数: 0
Improved Access to Behavioral Health Care for Patients in a Large New York City Behavioral Health Clinic by the Transition to Telemedicine. 通过向远程医疗的过渡,改善了纽约市一家大型行为健康诊所患者获得行为健康护理的机会。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-03-31 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0060
Aaron Reliford, Emily Zhang, Anni Liu, Olga Lanina, Sharifa Z Williams, Navin Sanichar, Shabana Khan, Isaac Dapkins, William Gordon Frankle

Objective: To examine the transition to telemental health within the behavioral health program of a large federally qualified health center, The Family Health Centers at NYU Langone, in the 3 months following the onset of the COVID-19 pandemic-specifically impacts on show rates and access to care.

Methods: Demographic and clinical information for all scheduled visits was collected for two time periods: the telemental health period, March 16, 2020-July 16, 2020 (46,878 visits, 5,183 patients), and a comparison period, March 15, 2019-July 16, 2019 (47,335 visits, 5,190 patients). Data collected included modality, appointments scheduled/completed/cancelled/no-showed, age, gender, race, language, and diagnosis. Generalized estimating equations with a compound symmetry correlation structure and logit link were used for analysis.

Results: An ∼twofold increase in the likelihood of completing a visit in 2020 vs. 2019 (adjusted OR = 1.92, p < 0.001) was observed. Patients who received treatment in both time frames (n = 2,961) also showed increased completion rates in 2020 vs. 2019. No diagnostic group had a decline in competition rate from 2019 to 2020, including those with severe mental illnesses, although patients with schizophrenia were significantly less likely to complete an initial visit in 2020 compared with 2019 (adjusted odds ratio, aOR = 0.37, p < 0.001). For those with appointments in both timeframes, we noted a significant association between gender and completion rate in 2019 (male 66.5% ± 25.1% vs. female 64.2% ± 24.4%, ANOVA p = 0.01), which was eliminated by implementation of telemental health.

Conclusions: This study supports the use telemental health to increase access for all patients, including those from under-represented, lower socioeconomic status backgrounds.

目的:研究在2019冠状病毒病大流行发生后的3个月内,纽约大学朗格尼分校(NYU Langone)家庭健康中心(the Family health Centers)行为健康项目中向远程心理健康的过渡,特别是对就诊率和获得护理的影响。方法:收集两个时间段的所有预定就诊的人口学和临床信息:2020年3月16日至2020年7月16日的远程心理健康期(46,878次就诊,5,183例患者)和2019年3月15日至2019年7月16日的比较期(47,335次就诊,5,190例患者)。收集的数据包括方式、预约/完成/取消/缺席、年龄、性别、种族、语言和诊断。采用复合对称相关结构和logit链接的广义估计方程进行分析。结果:观察到2020年完成就诊的可能性比2019年增加了约两倍(调整后OR = 1.92, p < 0.001)。在两个时间框架内接受治疗的患者(n = 2961)在2020年的完成率也比2019年有所提高。从2019年到2020年,没有诊断组的竞争率下降,包括那些患有严重精神疾病的患者,尽管与2019年相比,精神分裂症患者在2020年完成首次就诊的可能性显著降低(调整后的优势比,aOR = 0.37, p < 0.001)。对于那些在两个时间段都有预约的人,我们注意到性别与2019年完成率之间存在显著关联(男性66.5%±25.1%对女性64.2%±24.4%,方差分析p = 0.01),这一关联被远程心理健康的实施消除了。结论:本研究支持使用远程心理健康来增加所有患者的可及性,包括那些代表性不足、社会经济地位背景较低的患者。
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引用次数: 0
Telehealth Training and Education for Allied Health Professionals: A Scoping Review. 联合医疗专业人员的远程医疗培训和教育:范围审查。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-03-19 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0083
Krithika Anil, Adam Bird, Kate Bridgman, Shane Erickson, Jenny Freeman, Carol McKinstry, Christie Robinson, Sally Abey

Background: With the growing adoption of telehealth in allied health disciplines, establishing clear training and education standards is crucial. This review aims to map the current training and education that has been delivered to support development of telehealth competencies in allied health professionals. This scoping review extends our previous review with an updated search.

Methods: The Population Concept Context framework was used, and the following databases were searched: MEDLINE, CINAHL, PsychInfo, Cochrane, EMBASE, Web of Science, PEDro, United Kingdom Health Forum, WHO, Health Education England, and all U.K. and Australian Allied Health Profession (AHP) professional bodies.

Results: Out of 1,05,980 articles, 12 met the inclusion criteria. Training and education differed greatly, with no definite pattern in teaching approaches. Three articles used standardized questionnaires for training and education assessment, while the remaining articles used author-designed assessments. Eight articles reported that participants achieved the targeted telehealth competencies, and five reported improved attitudes toward telehealth following training and education. Articles recommended various factors that may improve telehealth training and education outcomes, which included a combination of online and face-to-face methods, interprofessional training, consolidation of their skills through supervised clinical work, and separating video and telehealth competencies.

Discussion: This scoping review represents the first comprehensive exploration of telehealth training and education across allied health disciplines. While articles yielded generally positive outcomes, the absence of standardized methods prompts questions about its efficacy. Research should focus on developing evidence-based curriculums informed by pedagogic practices tailored to allied health needs.

背景:随着联合医疗学科越来越多地采用远程医疗,建立明确的培训和教育标准至关重要。这一审查的目的是绘制当前的培训和教育,以支持联合卫生专业人员远程保健能力的发展。这个范围审查扩展了我们之前的审查,更新了搜索。方法:采用人口概念上下文框架,检索以下数据库:MEDLINE、CINAHL、PsychInfo、Cochrane、EMBASE、Web of Science、PEDro、英国健康论坛、世卫组织、英国健康教育以及所有英国和澳大利亚联合健康专业(AHP)专业机构。结果:105,980篇文献中,12篇符合纳入标准。培训和教育差异很大,教学方法没有明确的模式。三篇文章使用标准化问卷进行培训和教育评估,其余文章使用作者设计的评估。8篇文章报告说,参与者达到了目标远程保健能力,5篇文章报告说,经过培训和教育,对远程保健的态度有所改善。文章推荐了可能改善远程保健培训和教育成果的各种因素,其中包括在线和面对面方法的结合、跨专业培训、通过有监督的临床工作巩固他们的技能,以及将视频和远程保健能力分开。讨论:这一范围审查代表了跨联合卫生学科远程医疗培训和教育的第一次全面探索。虽然文章总体上产生了积极的结果,但缺乏标准化的方法引发了对其有效性的质疑。研究应侧重于开发以证据为基础的课程,并借鉴适合相关卫生需求的教学实践。
{"title":"Telehealth Training and Education for Allied Health Professionals: A Scoping Review.","authors":"Krithika Anil, Adam Bird, Kate Bridgman, Shane Erickson, Jenny Freeman, Carol McKinstry, Christie Robinson, Sally Abey","doi":"10.1089/tmr.2024.0083","DOIUrl":"https://doi.org/10.1089/tmr.2024.0083","url":null,"abstract":"<p><strong>Background: </strong>With the growing adoption of telehealth in allied health disciplines, establishing clear training and education standards is crucial. This review aims to map the current training and education that has been delivered to support development of telehealth competencies in allied health professionals. This scoping review extends our previous review with an updated search.</p><p><strong>Methods: </strong>The Population Concept Context framework was used, and the following databases were searched: MEDLINE, CINAHL, PsychInfo, Cochrane, EMBASE, Web of Science, PEDro, United Kingdom Health Forum, WHO, Health Education England, and all U.K. and Australian Allied Health Profession (AHP) professional bodies.</p><p><strong>Results: </strong>Out of 1,05,980 articles, 12 met the inclusion criteria. Training and education differed greatly, with no definite pattern in teaching approaches. Three articles used standardized questionnaires for training and education assessment, while the remaining articles used author-designed assessments. Eight articles reported that participants achieved the targeted telehealth competencies, and five reported improved attitudes toward telehealth following training and education. Articles recommended various factors that may improve telehealth training and education outcomes, which included a combination of online and face-to-face methods, interprofessional training, consolidation of their skills through supervised clinical work, and separating video and telehealth competencies.</p><p><strong>Discussion: </strong>This scoping review represents the first comprehensive exploration of telehealth training and education across allied health disciplines. While articles yielded generally positive outcomes, the absence of standardized methods prompts questions about its efficacy. Research should focus on developing evidence-based curriculums informed by pedagogic practices tailored to allied health needs.</p>","PeriodicalId":94218,"journal":{"name":"Telemedicine reports","volume":"6 1","pages":"76-90"},"PeriodicalIF":1.5,"publicationDate":"2025-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12040532/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144040344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Educational and Clinical Applications of a Web- and Android-Based Telemedicine Platform to Expand Rural Health Care in Ecuador. 基于网络和android的远程医疗平台在厄瓜多尔扩大农村卫生保健的教育和临床应用。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-03-05 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0091
Leonel Vasquez-Cevallos, Andrew Mitchell, Susana Muñoz-Hernández, Ángel Herranz-Nieva, Ana Garcia-Mingo, Paula De Corral-San Martin, Mijail Castro, Paul E D Soto-Rodriguez, Franklin Parrales-Bravo, Rosangela Caicedo-Quiroz

Introduction: The Web- and Android-based Telemedicine Platform (WATP) is a digital tool designed to facilitate remote medical consultation and data exchange through mobile devices. It addresses health care gaps in underserved rural regions, such as Ecuador, where access to specialized care is limited. This study validated the platform in the Ecuadorian context, focusing on its use in rural clinical settings and its potential integration into academic and health care institutions as a scalable solution for nationwide implementation.

Materials and methods: A mixed-methods approach was used, including technical, clinical, and educational validation. Technical validation involved 10 general practitioners and five specialists who evaluated task completion times, error rates, and user satisfaction. Clinical validation analyzed three teleconsultations, one pediatric and two dermatological, conducted between October 2022 and December 2023, with a focus on diagnostic precision and case clarity. The educational validation involved 17 final-year medical students, 2 faculty members, and 2 observers in a gynecology course in a simulation center to evaluate its impact on learning outcomes.

Results: Technical validation demonstrated low error rates, high user satisfaction, and average task completion times of 5 min for general practitioners and 3 min for specialists. Clinical validation achieved 100% diagnostic accuracy through cross-validation with five independent specialists. Educational validation showed significant improvements in the students' diagnostic skills and clinical case documentation abilities.

Conclusion: This study highlights the potential of WATP to improve health care access and enhance diagnostic skills among medical students, offering a scalable solution tailored to rural challenges in Ecuador.

简介基于网络和安卓系统的远程医疗平台(WATP)是一种数字工具,旨在通过移动设备促进远程医疗咨询和数据交换。在厄瓜多尔等医疗服务不足的农村地区,获得专业医疗服务的机会有限,该平台可弥补这些地区的医疗差距。本研究在厄瓜多尔的背景下对该平台进行了验证,重点关注其在农村临床环境中的使用,以及将其整合到学术和医疗机构中的潜力,将其作为一种可扩展的解决方案在全国范围内实施:采用混合方法,包括技术、临床和教育验证。技术验证涉及 10 名全科医生和 5 名专家,他们对任务完成时间、错误率和用户满意度进行了评估。临床验证分析了 2022 年 10 月至 2023 年 12 月期间进行的三次远程会诊,其中一次是儿科会诊,两次是皮肤科会诊,重点是诊断准确性和病例清晰度。教育验证包括在模拟中心学习妇科课程的 17 名应届医学生、2 名教师和 2 名观察员,以评估其对学习成果的影响:结果:技术验证结果表明,错误率低,用户满意度高,全科医生完成任务的平均时间为 5 分钟,专科医生为 3 分钟。通过与五位独立专家的交叉验证,临床验证的诊断准确率达到 100%。教育验证表明,学生的诊断技能和临床病例记录能力有了明显提高:本研究强调了 WATP 在改善医学生的医疗保健获得性和提高诊断技能方面的潜力,并针对厄瓜多尔农村面临的挑战提供了一个可扩展的解决方案。
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引用次数: 0
Reducing the Digital Divide: Distribution of Technology to Increase Access to Pediatric Specialty Care via Telehealth During the COVID-19 Pandemic. 缩小数字鸿沟:2019冠状病毒病大流行期间通过远程医疗增加儿科专科护理的技术分配
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-02-21 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0087
Brianne Gilkes, Anna Ditkoff Dorsey, Erin Jones, Christina E Love, Kimberly Milla, Jennifer Crockett, Jacqueline Stone, Andrew T Zabel

Introduction: Increased use of telehealth technology during the COVID-19 pandemic helped reduce the impact of some barriers to health care access (e.g., geographical distance) while amplifying the negative impact of others (e.g., poor internet availability). This quality improvement project evaluated a program established at a specialized hospital for children and adolescents with neurodevelopmental disabilities to improve access of patients and families to technologies necessary for telehealth-based care.

Methods: Our telehealth access and device distribution program utilized Federal Communications Commission funding to distribute 336 iPads and 279 Wi-Fi hotspots to 414 patients recommended for the program by their clinicians. An average of 1.6 years later, participants received a satisfaction survey via text or email.

Results: The referred patient cohort had higher economic disadvantage (average Area Deprivation Index = 7.67) and more language diversity (16% Spanish) compared with hospital averages. About 27% (n = 112) of caregivers completed the satisfaction survey. Most respondents, including 92% of Spanish speakers, reported receiving instructions in their preferred language. Approximately 80% of caregivers stated that the devices enabled telehealth visits. Notably, device abandonment/disuse was considerable, with only 63% of iPads and 36% of Wi-Fi hotspots still in use an average of 1.6 years after device distribution.

Discussion: Program efforts were largely successful in facilitating telehealth access via the dissemination of iPads and Wi-Fi hotspots to a patient subpopulation with economic disadvantage and language differences. Follow-up feedback from participants suggests that additional check-ins and device monitoring may be necessary to prevent device abandonment/disuse and maintain longevity of telehealth access.

导言:在 COVID-19 大流行期间,远程医疗技术的使用增加有助于减少某些医疗服务障碍(如地理距离)的影响,同时也扩大了其他障碍(如互联网可用性差)的负面影响。本质量改进项目评估了一家神经发育障碍儿童和青少年专科医院为改善患者和家属获得远程医疗所需的技术而设立的项目:我们的远程医疗接入和设备分发计划利用联邦通信委员会的资助,向临床医生推荐的 414 名患者分发了 336 台 iPad 和 279 个 Wi-Fi 热点。平均 1.6 年后,参与者通过短信或电子邮件收到满意度调查:与医院的平均水平相比,被推荐的患者群体经济条件更差(平均地区贫困指数=7.67),语言更多样化(16% 为西班牙语)。约 27% 的护理人员(n = 112)完成了满意度调查。大多数受访者(包括 92% 讲西班牙语的受访者)都表示收到了以其首选语言编写的说明。约 80% 的护理人员表示,设备实现了远程医疗访问。值得注意的是,设备的废弃/使用率很高,平均 1.6 年后,只有 63% 的 iPad 和 36% 的 Wi-Fi 热点仍在使用:讨论:通过向经济条件较差和存在语言差异的患者亚群分发 iPad 和 Wi-Fi 热点,该计划在很大程度上成功地促进了远程医疗的普及。参与者的后续反馈表明,可能需要额外的签到和设备监控,以防止设备的遗弃/滥用,并保持远程医疗访问的持久性。
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引用次数: 0
Implementing Telemedicine Intervention in Neonatal Intensive Care Units: Augmented Teleconsultation and Real-Time Monitoring Experience. 在新生儿重症监护病房实施远程医疗干预:增强远程会诊和实时监测经验。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-02-13 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0088
Dalia M Mominkhan, Faisal Aldahmashi, Ali H Almudeer, Abdulaziz S Alhmod, Muaddi F Alharbi, Lamya M Alzubaidi, Nada K Alwehaibi, Khalid N Alobeiwi, Manea M Balharith, Ahmed A Alahmari, Fahad A Alamri, Ghadah Alsaleh, Yaser Almuzaini, Mohammed K Alabdulaali

Background: Increasing intensivist shortages and demand, coupled with the escalating bed occupancy rate due to increased demand for neonatal intensive care units (NICUs), have created enthusiasm for tele-critical care (TCC) in the form of teleconsultations. Consequently, this study aimed to describe the role of TCC intervention in enhancing NICU capacity to manage discharge, bed occupancy, and neonatal mortality rates.

Methods: This was an uncontrolled, retrospective, interventional descriptive study conducted over 22 months from January 2021 to October 2022 in a public hospital in Najran, Saudi Arabia. We employed the scheduled care model of TCC, in which an intensivist provides daily rounds, overnight calls, and critical care consultations upon request. Real-time outcomes, including mortality, discharge, and bed occupancy rates, were monitored in real-time by the National Healthcare Command Center.

Results: Implementing the TCC program was associated with an overall reduction of 10.7% in the neonatal mortality rate from 10.3 to 9.2 deaths per 1000 live births. The discharge rate increased from 0% in the early months of the TCC application to 34.12% after 4 months of application despite the increased bed occupancy rate. The study revealed no statistically significant difference in mortality rates between the means of pre- and post-TCC (M = 9.74, SD = 4.32), (M = 10.28, SD = 7.99) respectively, p = 0.856 with a 95% confidence interval of -5.58 to 6.66.

Conclusions: TCC in virtual scheduled consultations with a real-time dashboard was proven successful in controlling neonatal mortality and discharge rates. Further studies are required with extended follow-up periods and involving parameters such as the acceptance of physicians, long-term effects beyond the NICU, and the impact of TCC on logistics and resources.

背景:由于新生儿重症监护病房(nicu)的需求增加,重症监护人员的短缺和需求不断增加,加上床位占用率不断上升,人们对远程会诊形式的远程重症监护(TCC)产生了热情。因此,本研究旨在描述TCC干预在提高NICU管理出院、床位占用和新生儿死亡率的能力方面的作用。方法:这是一项非对照、回顾性、干预性描述性研究,于2021年1月至2022年10月在沙特阿拉伯Najran的一家公立医院进行,历时22个月。我们采用TCC的预定护理模式,其中重症医师提供每日查房,夜间呼叫,并根据要求提供重症监护咨询。实时结果,包括死亡率、出院率和床位占用率,由国家卫生保健指挥中心实时监测。结果:实施TCC计划与新生儿死亡率总体下降10.7%相关,从每1000例活产10.3例死亡降至9.2例死亡。尽管床位入住率有所上升,但出院率从最初几个月的0%上升至4个月后的34.12%。研究显示,tcc前后的死亡率差异无统计学意义(M = 9.74, SD = 4.32), (M = 10.28, SD = 7.99), p = 0.856, 95%可信区间为-5.58 ~ 6.66。结论:在实时仪表板的虚拟预约会诊中,TCC被证明在控制新生儿死亡率和出院率方面是成功的。进一步的研究需要延长随访期,并涉及诸如医生的接受程度、新生儿重症监护室以外的长期影响以及TCC对后勤和资源的影响等参数。
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引用次数: 0
Selling the Return on Investment for Digital Health. 出售数字医疗的投资回报。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-01-31 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0069
Judd E Hollander, Gregg Meyer, Ralph Derrickson, Baligh Yehia, Anne Docimo

Background: Advancing digital health requires a realistic conversation that moves past innovation and evaluates digital tools the same as any other device being introduced into the health system. There needs to be a focus on return on investment.

Methods: As part of a symposium, we presented hypothetical pitches to an expert panel. The experts include representatives from health systems, payers, and investors. The pitches were related to remote patient monitoring, tele-triage in the emergency department, and comprehensive in-patient telemedicine program including virtual sitting and e-nursing.

Results: Although each pitch led to a different discussion, there was uniform agreement that health systems should focus on whether the proposal helps solve an institutional problem; the payment model in which the product can be used (value-based, fee-for-service, or both) needs to be identified; fitting the new product into preexisting workflow (included electronic health system integration) is critical; there needs to be an understanding of whether patients and providers engage with it; and there needs to be a clear return on investment.

Discussion: Navigating complex decision-making in health care requires a blend of strategic foresight, practical considerations, and a deep understanding of organizational dynamics. Rather than a specific strategic plan focused on digital or virtual care, there should be a focus on the enterprise strategic plan and how can digital enable that.

背景:推进数字健康需要一个现实的对话,推动过去的创新和评估数字工具,就像任何其他设备被引入卫生系统一样。我们需要关注投资回报。方法:作为研讨会的一部分,我们向专家小组提出了假设的投球。专家包括来自卫生系统、支付方和投资者的代表。这些项目涉及远程病人监护、急诊部远程分诊以及包括虚拟坐诊和电子护理在内的综合住院远程医疗项目。结果:尽管每个提案都引发了不同的讨论,但一致认为卫生系统应该关注提案是否有助于解决制度问题;需要确定产品的付费模式(基于价值、按服务收费或两者兼而有之);将新产品融入现有工作流程(包括电子卫生系统集成)至关重要;需要了解患者和提供者是否参与其中;投资需要有明确的回报。讨论:在医疗保健中进行复杂的决策需要将战略远见、实际考虑和对组织动力学的深刻理解结合起来。与其制定一个专注于数字化或虚拟医疗的具体战略计划,不如将重点放在企业战略计划以及数字化如何实现这一目标上。
{"title":"Selling the Return on Investment for Digital Health.","authors":"Judd E Hollander, Gregg Meyer, Ralph Derrickson, Baligh Yehia, Anne Docimo","doi":"10.1089/tmr.2024.0069","DOIUrl":"10.1089/tmr.2024.0069","url":null,"abstract":"<p><strong>Background: </strong>Advancing digital health requires a realistic conversation that moves past innovation and evaluates digital tools the same as any other device being introduced into the health system. There needs to be a focus on return on investment.</p><p><strong>Methods: </strong>As part of a symposium, we presented hypothetical pitches to an expert panel. The experts include representatives from health systems, payers, and investors. The pitches were related to remote patient monitoring, tele-triage in the emergency department, and comprehensive in-patient telemedicine program including virtual sitting and e-nursing.</p><p><strong>Results: </strong>Although each pitch led to a different discussion, there was uniform agreement that health systems should focus on whether the proposal helps solve an institutional problem; the payment model in which the product can be used (value-based, fee-for-service, or both) needs to be identified; fitting the new product into preexisting workflow (included electronic health system integration) is critical; there needs to be an understanding of whether patients and providers engage with it; and there needs to be a clear return on investment.</p><p><strong>Discussion: </strong>Navigating complex decision-making in health care requires a blend of strategic foresight, practical considerations, and a deep understanding of organizational dynamics. Rather than a specific strategic plan focused on digital or virtual care, there should be a focus on the enterprise strategic plan and how can digital enable that.</p>","PeriodicalId":94218,"journal":{"name":"Telemedicine reports","volume":"6 1","pages":"44-49"},"PeriodicalIF":1.5,"publicationDate":"2025-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11839514/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143485209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Knowledge, Readiness, Willingness-to-Use, and Willingness-to-Pay for Telehealth in Nonlife-Threatening Emergency Department Visits. 在非危及生命的急诊就诊中使用远程医疗的知识、准备程度、使用意愿和支付意愿。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-01-27 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0085
Vahé Heboyan, Phillip Coule, Davide Mariotti, Gianluca De Leo

Background: The emergency department (ED) provides a significant portion of health care services in the United States, and its utilization has increased over the past decade. ED overcrowding remains a considerable challenge to many EDs. The objectives of this study were (1) to evaluate the knowledge of telehealth and readiness to use it among patients who visit EDs in a nonurgent triage category and (2) to estimate their willingness-to-use and willingness-to-pay for telehealth consultations.

Methods: A structured questionnaire was administered using a tablet to adult patients who visited the ED of a large medical center and who were triaged into a nonurgent category. Respondents were asked about their sociodemographic and ED visit characteristics and health and telehealth utilization history. Then, we presented them with a hypothetical scenario for visiting a board-certified ED doctor through telehealth instead of in-person visits, and, using a double-bound dichotomous choice iterative bidding algorithm, we solicited their willingness-to-pay for such a telehealth visit.

Results: A total of 171 patients agreed to participate in the study. More than half of the respondents (n = 107; 62.6%) said they have health insurance. Almost half of the respondents (n = 71; 41.5%) reported the main reason for going to the ED was an ongoing condition or concern. More than two-thirds of the respondents identified themselves as being very proficient with using a smartphone or tablet (n = 116; 67.8%), and only a few (n = 21; 12.3%) reported not having any internet-capable device. Most respondents (n = 148; 86.5%) had never heard about telehealth. However, after a brief description of telehealth, we found that approximately two-thirds of the patients would be willing to use or consider using telehealth (n = 107; 62.6%), and one-third (n = 64; 37.4%) would not be interested. We did not observe any statistically significant differences in willingness-to-use. However, we observed statistically significant differences in the willingness-to-pay $50 by gender (p < 0.01), by currently having a regular doctor/clinic (p < 0.05), and by health insurance status.

Conclusions: Hospitals should consider investigating telehealth services that can be provided to their communities as an option instead of visiting their EDs. While technology does not seem to be a barrier to telehealth, more educational initiatives to inform the public about telehealth are desirable. A targeted advertisement campaign to recommend telehealth for nonlife-threatening ED visits could be developed once more user characteristics are collected.

背景:急诊科(ED)提供了美国医疗保健服务的重要组成部分,其利用率在过去十年中有所增加。对许多急诊科来说,过度拥挤仍然是一个相当大的挑战。本研究的目的是(1)评估访问非紧急分类急诊科的患者的远程医疗知识和使用它的准备情况;(2)估计他们使用和支付远程医疗咨询的意愿。方法:使用片剂对访问大型医疗中心急诊科并被分类为非紧急类别的成年患者进行结构化问卷调查。受访者被问及他们的社会人口统计学和急诊科就诊特征以及健康和远程医疗利用历史。然后,我们向他们提供了一个假设的场景,通过远程医疗而不是亲自就诊来访问董事会认证的ED医生,并使用双界二分类选择迭代竞价算法,我们征求了他们为这种远程医疗访问付费的意愿。结果:共有171例患者同意参与研究。超过一半的受访者(n = 107;62.6%)说他们有医疗保险。几乎一半的受访者(n = 71;41.5%)表示去急诊科的主要原因是持续的病情或担忧。超过三分之二的受访者认为自己非常熟练地使用智能手机或平板电脑(n = 116;67.8%),只有少数(n = 21;12.3%)表示没有任何可上网的设备。大多数受访者(n = 148;86.5%)从未听说过远程医疗。然而,在对远程医疗进行简要描述后,我们发现大约三分之二的患者愿意使用或考虑使用远程医疗(n = 107;62.6%),三分之一(n = 64;37.4%)不感兴趣。我们在使用意愿方面没有观察到任何统计学上的显著差异。然而,我们观察到,在支付50美元的意愿方面,性别(p < 0.01)、目前是否有正规医生/诊所(p < 0.05)和健康保险状况之间存在统计学上的显著差异。结论:医院应考虑调查可以提供给社区的远程医疗服务,而不是去急诊室。虽然技术似乎不是远程保健的障碍,但需要更多的教育举措,使公众了解远程保健。一旦收集到更多的用户特征,就可以开展有针对性的广告宣传活动,推荐对无生命危险的急诊科进行远程保健。
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引用次数: 0
Patient Satisfaction with Remote Pre-Anesthesia Assessment Via Telephone. 电话麻醉前远程评估患者满意度。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-01-17 eCollection Date: 2025-01-01 DOI: 10.1089/tmr.2024.0067
Armin Langauer, Gernot Gerger, Sabine Völkl-Kernstock, Maria Kletecka-Pulker, Nikolaus Graf, Aylin Bilir, David M Baron

Background: The use of telemedicine can contribute to patient satisfaction, support hygienic concepts by avoiding physical contact when not required, and reduce waiting and travel time. We aimed to evaluate our recently implemented telemedical approach of remote pre-anesthesia assessment.

Methods: We designed a questionnaire to assess patient satisfaction with remote pre-anesthesia assessment procedures, completeness of understanding, and technical feasibility. In total, 250 patients were asked to voluntarily complete the questionnaire after their pre-anesthesia assessment via telephone. Digital anesthesia records were subsequently reviewed for unexpected events and complications to investigate the quality and safety of the approach.

Results: Patients included in our study were 51 years old (median, range 18-85 years), mostly female (58%) and had an American Society of Anesthesiologists (ASA) physical status of 1-3 (22.8%, 56.4%, and 20.8%, respectively). Patient satisfaction was high with ratings of "very good" or "good" in over 90% of all questions related to the pre-anesthesia assessment via telephone. Patient's evaluation for the use of telemedicine in general also showed a wide acceptance with 84.4% rating the idea as "very good" (55.6%) or "good" (28.8%). Duration of patient-physician interaction positively correlated with age (p = 0.005) and ASA status (p = 0.003). Upon review of the digital anesthesia records, there were no intraoperative complications or unexpected events related to the remote pre-anesthesia assessment.

Conclusion: Remote pre-anesthesia assessment via telephone is safe, technically feasible, and satisfactorily accepted in selected patients. These results encourage the continuing implementation of telemedical approaches for pre-anesthesia assessment.

背景:远程医疗的使用有助于提高患者满意度,通过避免不必要的身体接触来支持卫生观念,并减少等待和旅行时间。我们旨在评估我们最近实施的远程麻醉前评估的远程医疗方法。方法:我们设计了一份问卷来评估患者对远程麻醉前评估程序的满意度、理解的完整性和技术可行性。共有250名患者在麻醉前通过电话评估后自愿填写问卷。随后回顾数字麻醉记录,以防意外事件和并发症,以调查该方法的质量和安全性。结果:纳入我们研究的患者年龄为51岁(中位数,18-85岁),大多数为女性(58%),美国麻醉医师协会(ASA)的身体状况为1-3(分别为22.8%,56.4%和20.8%)。患者满意度很高,在麻醉前电话评估的所有问题中,90%以上的问题被评为“非常好”或“好”。患者对使用远程医疗的总体评价也显示出广泛的接受度,84.4%的患者认为“非常好”(55.6%)或“好”(28.8%)。医患互动持续时间与年龄(p = 0.005)和ASA状态(p = 0.003)呈正相关。通过对数字麻醉记录的回顾,没有术中并发症或与远程麻醉前评估相关的意外事件。结论:通过电话进行远程麻醉前评估是安全的,技术上可行的,并在选定的患者中得到满意的接受。这些结果鼓励继续实施麻醉前评估的远程医疗方法。
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