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Counselors' Perceptions of Their Preparedness for Telemental Health Services: A Phenomenological Examination. 心理咨询师对远程心理健康服务准备情况的认知:一项现象学研究。
Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2023-10-04 eCollection Date: 2023-01-01 DOI: 10.1089/tmr.2021.0011
Daniel C Holland, Jeffry L Moe, Alan M Woody Schwitzer, Shana Pribesh, Jeanel Franklin

Background: To examine counselors' perceptions of their formal preparation for engaging in telemental health (TMH) counseling with the intent of gaining an understanding of their lived experiences.

Materials and methods: Semistructured interviews were conducted with seven seasoned counselors who regularly engage in technology-mediated distance counseling.

Results: The results highlighted themes within two emerging categories: the counselor and training/education. Themes related to motivation and specific counselor attributes emerged from the first category and themes of availability, inadequacy, and modality emerged from the second category.

Discussion: The implications from this study suggest a lack of availability and standardization of effective training on TMH delivery.

Conclusion: This study identifies areas of potential future research related to counselors' preparation experiences as well specific areas of need for TMH training in counseling graduate programs and other natural opportunities.

背景:调查咨询师对参与远程心理健康(TMH)咨询的正式准备的看法,以了解他们的生活经历。材料和方法:对七名经验丰富的咨询师进行半结构化访谈,这些咨询师定期参与技术中介的远程咨询。结果:研究结果突出了两个新兴类别的主题:辅导员和培训/教育。与动机和特定辅导员属性相关的主题出现在第一类中,可用性、不足性和模式主题出现在第二类中。讨论:本研究的影响表明,TMH实施方面缺乏有效培训的可用性和标准化。结论:本研究确定了与辅导员的准备经验相关的未来潜在研究领域,以及在咨询研究生项目和其他自然机会中需要TMH培训的特定领域。
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引用次数: 0
How Virtual Triage Can Improve Patient Experience and Satisfaction: A Narrative Review and Look Forward. 虚拟分诊如何提高患者体验和满意度:叙述性回顾和展望。
Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2023-10-04 eCollection Date: 2023-01-01 DOI: 10.1089/tmr.2023.0037
George A Gellert, Joanna Rasławska-Socha, Natalia Marcjasz, Tim Price, Kacper Kuszczyński, Agata Młodawska, Aleksandra Jędruch, Piotr M Orzechowski

Objective: To complete a review of the literature on patient experience and satisfaction as relates to the potential for virtual triage (VT) or symptom checkers to enhance and enable improvements in these important health care delivery objectives.

Methods: Review and synthesis of the literature on patient experience and satisfaction as informed by emerging evidence, indicating potential for VT to favorably impact these clinical care objectives and outcomes.

Results/conclusions: VT enhances potential clinical effectiveness through early detection and referral, can reduce avoidable care delivery due to late clinical presentation, and can divert primary care needs to more clinically appropriate outpatient settings rather than high-acuity emergency departments. Delivery of earlier and faster, more acuity level-appropriate care, as well as patient avoidance of excess care acuity (and associated cost), offer promise as contributors to improved patient experience and satisfaction. The application of digital triage as a front door to health care delivery organizations offers care engagement that can help reduce patient need to visit a medical facility for low-acuity conditions more suitable for self-care, thus avoiding unpleasant queues and reducing microbiological and other patient risks associated with visits to medical facilities. VT also offers an opportunity for providers to make patient health care experiences more personalized.

目的:完成一项关于患者体验和满意度的文献综述,这些文献与虚拟分诊(VT)或症状检查器的潜力有关,以增强和改进这些重要的医疗保健提供目标。方法:根据新出现的证据,回顾和综合有关患者体验和满意度的文献,表明室性心动过速有可能对这些临床护理目标和结果产生有利影响。结果/结论:室性心动过速通过早期发现和转诊提高了潜在的临床有效性,可以减少由于临床表现较晚而可避免的护理,并可以将初级护理需求转移到更适合临床的门诊环境,而不是高敏锐度急诊科。提供更早、更快、更灵敏的适当护理,以及患者避免过度护理灵敏度(和相关成本),有望改善患者体验和满意度。将数字分诊作为医疗服务提供组织的前门,提供了护理参与,有助于减少患者因更适合自我护理的低视力状况而前往医疗机构的需求,从而避免令人不快的排队,并降低与前往医疗机构相关的微生物和其他患者风险。VT还为提供者提供了一个机会,使患者的医疗保健体验更加个性化。
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引用次数: 0
Development of an Implementation Science Telehealth Toolkit to Promote Research Capacity in Evaluation of Telehealth Programs. 开发实施科学远程医疗工具包,以提高远程医疗项目评估的研究能力。
IF 1.5 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2023-10-04 eCollection Date: 2023-01-01 DOI: 10.1089/tmr.2023.0039
Emily E Johnson, Ryan Kruis, Rebecca Verdin, Elana Wells, Dee W Ford, Katherine R Sterba

Background: The field of telehealth is rapidly growing and expanding access to quality health care, although there have been varied implementation outcomes in telehealth modalities. Dissemination and implementation (D&I) research can provide a systematic approach to identifying barriers and facilitators to telehealth implementation processes and outcomes.

Methods: An interdisciplinary research and clinical team developed an implementation science telehealth toolkit to guide D&I evaluations of new and existing telehealth innovations.

Results: The toolkit includes a separate section to correspond to each step in the D&I evaluation process. Each section includes resources to guide evaluation steps, telehealth specific considerations, and case study examples based on three completed telehealth evaluations.

Discussion: The field of telehealth is forecasted to continue to expand, with potential to increase health care access to populations in need. This toolkit can help guide health care stakeholders to develop and carry out evaluations to improve understanding of telehealth processes and outcomes to maximize implementation and sustainability of these valuable innovations.

背景:远程医疗领域正在迅速发展,并扩大了获得优质医疗保健的机会,尽管远程医疗模式的实施结果各不相同。传播和实施(D&I)研究可以提供一种系统的方法来确定远程医疗实施过程和结果的障碍和促进因素。方法:一个跨学科的研究和临床团队开发了一个实施科学远程医疗工具包,以指导对新的和现有的远程医疗创新的D&I评估。结果:工具包包括一个单独的部分,与D&I评估过程中的每个步骤相对应。每一节都包括指导评估步骤的资源、远程医疗的具体考虑因素以及基于三个已完成的远程医疗评估的案例研究示例。讨论:远程医疗领域预计将继续扩大,有可能增加有需要的人群获得医疗保健的机会。该工具包可以帮助指导医疗保健利益相关者制定和开展评估,以提高对远程医疗过程和结果的理解,从而最大限度地实施和可持续这些有价值的创新。
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引用次数: 0
A Review of Telemedicine Guidelines in the South-East Asia Region. 东南亚地区远程医疗指南综述。
Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2023-09-25 eCollection Date: 2023-01-01 DOI: 10.1089/tmr.2023.0040
Parth Sharma, Manik Inder Singh Sethi, Andrian Liem, Hakikat Bir Singh Bhatti, Vatsala Pandey, Anoushka Nair

Introduction: Telemedicine use has increased for the past few years, and data security-related issues have also accompanied this. Barriers such as poor digital literacy, unaffordability, and ethical and legal issues have also affected the uptake of digital health. Telemedicine guidelines can help in promoting a suitable environment for wider uptake of telemedicine services by focusing on training, supervision, and monitoring of service providers. This policy review compares the telemedicine guidelines of countries in World Health Organization (WHO) South-East Asia Region (SEAR) as these countries have similar sociocultural backgrounds.

Methodology: Latest telemedicine guidelines of the South Asia Region of the WHO were accessed using the official government websites of the countries. The guidelines that were not in the English language were translated into English using Google Translate. The guidelines were analyzed and presented under the following subheadings: (1) Definitions, Purpose, and Tools of Telemedicine; (2) Clinical Aspects of Telemedicine; and (3) Operational and Technical Aspects of Telemedicine.

Results: Investigating the telemedicine guidelines in the SEAR of the WHO revealed that only 5 out of 11 countries, that is, India, Bangladesh, Thailand, Indonesia and Nepal, have guidelines specifically for telemedicine. Besides Thailand, the other four countries either published (India, Nepal, and Bangladesh) or updated (Indonesia) their telemedicine guidelines after the onset of the COVID-19 pandemic. Guidelines from India and Bangladesh are detailed and robust compared with those from Nepal, Indonesia, and Thailand.

Conclusion: Telemedicine guidelines need to be more robust to improve the uptake of the service. Further research is needed to explore the effectiveness of implementing these guidelines.

引言:在过去几年中,远程医疗的使用有所增加,与数据安全相关的问题也随之而来。数字素养差、负担不起以及道德和法律问题等障碍也影响了数字健康的普及。远程医疗指南可以通过侧重于对服务提供商的培训、监督和监测,帮助促进一个更广泛地接受远程医疗服务的合适环境。本政策审查比较了世界卫生组织(世界卫生组织)东南亚地区(SEAR)国家的远程医疗指南,因为这些国家具有相似的社会文化背景。方法:使用世界卫生组织南亚地区的官方政府网站访问这些国家的最新远程医疗指南。使用谷歌翻译将非英语指南翻译成英语。该指南在以下副标题下进行了分析和介绍:(1)远程医疗的定义、目的和工具;(2) 远程医疗的临床方面;以及(3)远程医疗的业务和技术方面。除泰国外,其他四个国家在新冠肺炎疫情爆发后要么公布了(印度、尼泊尔和孟加拉国),要么更新了(印度尼西亚)远程医疗指南。与尼泊尔、印度尼西亚和泰国的指南相比,印度和孟加拉国的指南详细而有力。结论:远程医疗指南需要更加有力,以提高服务的普及率。需要进一步研究,以探讨执行这些准则的有效性。
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引用次数: 0
Photographic Evaluation of Burn Depth via Telemedicine: Insights from Iranian Surgeons. 通过远程医疗对烧伤深度的摄影评估:伊朗外科医生的见解。
Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2023-09-13 eCollection Date: 2023-01-01 DOI: 10.1089/tmr.2023.0048
Hamed Shahdadi, Somayeh Rezayi, Fatemeh Shahrahmani, Ali Akbar Mohamadi

Background: The accurate assessment of burn depth is crucial for determining appropriate treatment. Telemedicine has emerged as a promising tool for supporting burn diagnosis and decision-making, as it allows for remote consultation with burn specialists and access to high-quality imaging. The aim of this study was to evaluate the diagnostic capabilities of telemedicine in diagnosing burn depth.

Methods: A total of 15 Iranian surgeons participated in this study; they were presented with 13 images of partial thickness burn ulcers located on the extremities and trunk of patients. The participating surgeons were required to provide their diagnoses of burn type and depth, as well as the necessity of surgical intervention, and their responses were recorded.

Results: Data from 11 participants and 143 responses were analyzed. The average diagnostic accuracy for superficial burns was 79.3%, while for deep burns, it was 13.72%. The mean total diagnostic accuracy was 75.2%.

Conclusion: The results of this study suggest that photographs can be a reliable diagnostic tool for evaluating superficial burns. However, photographs are neither valid nor reliable for assessing burn depth. These findings have important implications for the use of telemedicine in burn diagnosis and indicate that additional diagnostic tools may be necessary for accurate assessment of deep burns.

背景:准确评估烧伤深度对于确定合适的治疗至关重要。远程医疗已成为支持烧伤诊断和决策的一种很有前途的工具,因为它可以与烧伤专家进行远程会诊,并获得高质量的成像。本研究的目的是评估远程医疗在诊断烧伤深度方面的诊断能力。方法:共有15名伊朗外科医生参与了这项研究;他们展示了13张位于患者四肢和躯干的部分厚度烧伤溃疡的图像。参与的外科医生被要求提供他们对烧伤类型和深度的诊断,以及手术干预的必要性,并记录他们的反应。结果:分析了11名参与者和143份回复的数据。浅表烧伤的平均诊断准确率为79.3%,深部烧伤的平均准确率为13.72%,总诊断准确率平均为75.2%。然而,照片对于评估烧伤深度既不有效也不可靠。这些发现对远程医疗在烧伤诊断中的应用具有重要意义,并表明可能需要额外的诊断工具来准确评估深度烧伤。
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引用次数: 0
Rosalind Franklin Society Proudly Announces the 2022 Award Recipient for Telemedicine Reports 罗莎琳德·富兰克林协会自豪地宣布2022年远程医疗报告奖获得者
Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2023-07-01 DOI: 10.1089/tmr.2023.29001.rfs2022
Tearsanee Carlisle Davis
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引用次数: 0
Feasibility and Acceptability of Community-Based Telehealth to Prevent Long-Term Care Readmission. 社区远程医疗预防长期护理再教育的可行性和可接受性。
Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2023-06-26 eCollection Date: 2023-01-01 DOI: 10.1089/tmr.2022.0040
Jennifer Mallow, Stephen M Davis, Johnathan Herczyk, Margaret Jaynes, Ben Klos, Marcus Canaday, Laurie Theeke

Background: Transitioning to community living after long-term care requires multiple complex individualized interventions to prevent readmission. The current focus of home and community-based services (HCBS) is on increasing consumer engagement and individualizing care. Telehealth interventions provide additional services without the burden of face-to-face encounters and have yet to be evaluated for feasibility and acceptability in rural HCBS.

Methods: West Virginia Bureau for Medical Services and West Virginia University implemented and evaluated a telehealth intervention with 26 Aged and Disabled Waiver or Traumatic Brain Injury Waiver participants who were transitioning back into their communities from a long-term care facility. Feasibility was assessed through recruitment process, fidelity to planned intervention, number of people eligible for participation, number of individuals enrolling in the intervention, enrollment process, completed enrollment, engagement in the intervention, number of weeks participating in the intervention, type of devices provided, attrition, and fidelity to original intervention. Satisfaction with services was used as a marker of acceptability for both participants and providers.

Results: Half (n = 12) of the enrolled population completed the full 24-week telehealth monitoring period and modification of the original intervention was necessary for most. Provider and participant satisfaction was high. Recruitment and enrollment may have been affected by COVID-19.

Conclusion: Future implementation will continue to track recruitment and retention efforts. Individualized care plans, demonstration and practice with equipment, family or direct-care worker presence, and live technical support through the phone are needed. Primary care provider and in-home direct-care worker satisfaction workflow planning and evaluation are required.

背景:长期护理后过渡到社区生活需要多种复杂的个性化干预措施来防止再次入院。目前,家庭和社区服务(HCBS)的重点是提高消费者参与度和个性化护理。远程医疗干预提供了额外的服务,而没有面对面的接触负担,并且尚未评估农村HCBS的可行性和可接受性。方法:西弗吉尼亚州医疗服务局和西弗吉尼亚大学对26名老年人和残疾人豁免或创伤性脑损伤豁免参与者实施并评估了远程医疗干预,这些参与者从长期护理机构过渡回他们的社区。通过招募过程、对计划干预的忠诚度、有资格参与的人数、参与干预的人数、招募过程、完成的招募、参与干预、参与干预周数、提供的设备类型、自然减员和对原始干预的忠诚度来评估可行性。对服务的满意度被用作参与者和提供者可接受程度的标志。结果:一半(n = 12) 在登记的人群中,完成了整个24周的远程健康监测期,对大多数人来说,修改最初的干预措施是必要的。提供者和参与者的满意度很高。招聘和入学可能受到COVID-19的影响。结论:未来的实施将继续跟踪招聘和留用工作。需要个性化的护理计划、设备演示和实践、家人或直接护理人员在场,以及通过电话提供实时技术支持。需要初级保健提供者和家庭直接护理人员满意度工作流程规划和评估。
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引用次数: 0
Trends in Telehealth Care During the COVID-19 Pandemic for the Military Health System. 新冠肺炎大流行期间军队卫生系统远程医疗的趋势。
Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2023-06-26 eCollection Date: 2023-01-01 DOI: 10.1089/tmr.2022.0042
Thomas Gilder, Amanda Banaag, Cathaleen Madsen, Tracey Pèrez Koehlmoos

Introduction: The COVID-19 pandemic generated a major shift from in-person to telehealth care in efforts to reduce the spread of infection. This study assesses the effects of COVID-19 on the provision of telehealth in the United States Military Health System (MHS), a universally-insured, nationally representative population of beneficiaries who may receive direct care (DC) at military facilities or in the private-sector care (PSC).

Methods: Under a cross-sectional study design, we queried the MHS Data Repository for all telehealth services in the MHS from January 2019 to December 2021, using common procedure terminology code telehealth modifiers GT, GQ, and 95. Analyses were stratified by clinical, provider, and facility characteristics, and comparisons were made between telehealth rates before and during the COVID-19 period using a percent change.

Results: Telehealth usage increased by 20-fold in 2020 versus 2019, whereas provider types shifted from predominantly physicians to advanced practice nurses and physician assistants. Patterns of task shifting were different between DC and PSC. Tele-mental health visits showed a 118% change in DC and -20% change in PSC, suggesting recapture of care to military facilities. Decreases in DC telehealth visits for metabolic, endocrine, and musculoskeletal disorders were not compensated by increases in PSC, suggesting care deferred, delivered by another modality, or sought outside the MHS.

Conclusion: The increase in telehealth usage and behavioral health is in line with other published studies, whereas the shift in provider types aligns with MHS goals focused on increasing access through telehealth. More research is needed to answer questions of care deferral, which are relevant to national health care discussions.

简介:新冠肺炎大流行导致了从住院到远程医疗的重大转变,以减少感染的传播。本研究评估了新冠肺炎对美国军事卫生系统(MHS)提供远程医疗的影响,该系统是一个具有全国代表性的全民保障受益人群体,可能在军事设施或私营部门护理(PSC)接受直接护理(DC)。方法:根据横断面研究设计,我们使用通用程序术语代码远程健康修饰符GT、GQ和95,查询了2019年1月至2021年12月MHS中所有远程健康服务的MHS数据库。分析按临床、提供者和设施特征进行分层,并使用百分比变化对新冠肺炎期间和之前的远程医疗率进行比较。结果:与2019年相比,2020年远程医疗的使用量增加了20倍,而提供者类型从主要是医生转变为高级执业护士和医生助理。DC和PSC之间的任务转移模式不同。远程心理健康访问显示,DC变化了118%,PSC变化了-20%,这表明重新获得了军事设施的护理。代谢、内分泌和肌肉骨骼疾病的DC远程医疗就诊次数的减少并没有被PSC的增加所弥补,这表明护理被推迟、通过另一种方式提供或在MHS之外寻求。结论:远程医疗使用和行为健康的增加与其他已发表的研究一致,而提供者类型的转变与MHS专注于通过远程医疗增加访问的目标一致。需要更多的研究来回答与国家医疗保健讨论相关的医疗延期问题。
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引用次数: 1
Perceptions and Attitudes of Patients and Health Care Stakeholders on Implementing a Telehealth Service for Preoperative Evaluation: A Qualitative Analysis. 患者和医疗保健利益相关者对实施远程医疗服务进行术前评估的看法和态度:定性分析。
Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2023-06-26 eCollection Date: 2023-01-01 DOI: 10.1089/tmr.2023.0023
Eileen Lew, Sean F J Tan, Agnes Teo, Ban L Sng, Elaine P M Lum

Background: Studies suggest that preoperative evaluation can be effectively conducted through telehealth. As the COVID-19 pandemic has accelerated digital transformation, we hypothesize that a new telehealth model of care may be feasibly implemented for preoperative evaluation at our institution. This qualitative study seeks to evaluate the attitudes and perception of elective surgery patients and health care providers toward telehealth conducted for preanesthesia evaluation.

Methods: At a tertiary women's hospital in Asia, health care providers and elective surgery patients were recruited by convenience and snowball sampling to undergo one-on-one semistructured interviews regarding a new telehealth model of care for preanesthesia evaluation, under-pinned by the Normalization Process Theory. Data were analyzed, coded, and consolidated into themes using the framework analysis method by a team of four researchers from diverse backgrounds.

Results: Twenty-five interviews were conducted among 10 patients and 15 health care participants. Ninety-five codes were identified, consolidated into four themes that connect to guide the implementation of a new telehealth pathway for preoperative care, mapped to the Normalization Process Theory. The themes pertain to advantages of telehealth workflow (coherence), requisites for new telehealth workflow (coherence, collective action), barriers to implementation (cognitive participation, collective action), and enablers of implementation (cognitive participation, collective action). All participants were receptive to telehealth, but health care participants expressed concern about the impact of additional tasks on current clinical workload. Training in videoconferencing was deemed essential by both patients and health care providers.

Conclusions: The study has provided insights into levels of coherence and cognitive participation among patients and health care providers. The telehealth workflow should be redesigned, considering systems' constraints and stakeholders' needs. Greater buy-in is needed to gain health care providers' commitment for collective action. Clinicaltrials.gov identifier: NCT05781789.

背景:研究表明,通过远程医疗可以有效地进行术前评估。随着新冠肺炎大流行加速了数字化转型,我们假设在我们的机构进行术前评估时,可能会实施一种新的远程医疗护理模式。这项定性研究旨在评估择期手术患者和医疗保健提供者对植入前评估的远程医疗的态度和看法。方法:在亚洲一家三级女子医院,通过便利抽样和滚雪球抽样的方式招募医疗服务提供者和择期手术患者,就一种新的嵌套前评估远程医疗模式进行一对一的半结构访谈。由来自不同背景的四名研究人员组成的团队使用框架分析方法对数据进行分析、编码并合并为主题。结果:对10名患者和15名健康护理参与者进行了25次访谈。确定了95个代码,并将其合并为四个主题,以指导实施一种新的术前护理远程医疗途径,该途径与规范化过程理论相一致。主题涉及远程医疗工作流程的优势(一致性)、新的远程医疗工作流的必要条件(一致性、集体行动)、实施的障碍(认知参与、共同行动)和实施的推动者(认知参与和集体行动)。所有参与者都接受远程医疗,但医疗保健参与者对额外任务对当前临床工作量的影响表示担忧。患者和医疗保健提供者都认为视频会议培训至关重要。结论:该研究深入了解了患者和医疗保健提供者之间的一致性和认知参与水平。远程医疗工作流程应该重新设计,考虑到系统的限制和利益相关者的需求。需要更多的支持,以获得医疗保健提供者对集体行动的承诺。Clinicaltrials.gov标识符:NCT05781789。
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引用次数: 0
Acknowledgment of Reviewers 2021. 审稿人致谢
Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2022-02-01 DOI: 10.1089/tmr.2021.29000.ack
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引用次数: 0
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