Pub Date : 2022-06-06DOI: 10.1080/22041451.2022.2054673
Payal Mehra, Ankit Ahuja
ABSTRACT The public statements of CEOs (such as apologies) should be periodically evaluated to understand the role identity tactics of the CEOs play in navigating through a crisis. While a CEO may exhibit many distinct role identities, studies on the specific identity that is dominant and activated in a crisis are lacking. Thus, we adopted a deductive, qualitative, and interpretive approach, employing content analysis to examine how 30 CEOs apologised on social media to manage organisational identity. We also used the well-tested and reliable typology of image restoration strategies, along with the Koehnian Framework for Assessing the Ethics of Corporate Apologies as theoretical anchors. The results provided two CEO apology categories (the public relations style or personal style) and four discrete identity apology tactics: Humility, caretaker, problem solver, and defensive. Our findings and role-enactment strategy are relevant to both corporate communication managers and CEOs who wish to be more persuasive in their apologies for faster and more positive results.
{"title":"Role identity tactics of CEOs in public apologies on twitter and user sentiments","authors":"Payal Mehra, Ankit Ahuja","doi":"10.1080/22041451.2022.2054673","DOIUrl":"https://doi.org/10.1080/22041451.2022.2054673","url":null,"abstract":"ABSTRACT The public statements of CEOs (such as apologies) should be periodically evaluated to understand the role identity tactics of the CEOs play in navigating through a crisis. While a CEO may exhibit many distinct role identities, studies on the specific identity that is dominant and activated in a crisis are lacking. Thus, we adopted a deductive, qualitative, and interpretive approach, employing content analysis to examine how 30 CEOs apologised on social media to manage organisational identity. We also used the well-tested and reliable typology of image restoration strategies, along with the Koehnian Framework for Assessing the Ethics of Corporate Apologies as theoretical anchors. The results provided two CEO apology categories (the public relations style or personal style) and four discrete identity apology tactics: Humility, caretaker, problem solver, and defensive. Our findings and role-enactment strategy are relevant to both corporate communication managers and CEOs who wish to be more persuasive in their apologies for faster and more positive results.","PeriodicalId":10644,"journal":{"name":"Communication Research and Practice","volume":"37 1","pages":"182 - 196"},"PeriodicalIF":1.2,"publicationDate":"2022-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85343875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-30DOI: 10.1080/22041451.2022.2056423
Julián Durazo-Herrmann, F. Pereira
ABSTRACT In this article, we argue that the degree of political stability is a critical element in the evolution of media systems. In our view, it is the causal mechanism allowing for the political parallelism of media systems. We argue that political stability has three main effects on media systems: it consolidates the operating principles and mechanisms of the public sphere; it gives clear and self-assumed political identities to media actors; and it allows for the establishment of predictable, long-term professional relationships within the media system as well as between journalists and their sources. To test this hypothesis, we compare Bahia and the Federal District, two Brazilian subnational units that differ essentially by the degree of political stability they experienced between 2003 and 2018.
{"title":"Political stability and subnational media systems: Comparing Bahia and the Federal District (Brazil)","authors":"Julián Durazo-Herrmann, F. Pereira","doi":"10.1080/22041451.2022.2056423","DOIUrl":"https://doi.org/10.1080/22041451.2022.2056423","url":null,"abstract":"ABSTRACT In this article, we argue that the degree of political stability is a critical element in the evolution of media systems. In our view, it is the causal mechanism allowing for the political parallelism of media systems. We argue that political stability has three main effects on media systems: it consolidates the operating principles and mechanisms of the public sphere; it gives clear and self-assumed political identities to media actors; and it allows for the establishment of predictable, long-term professional relationships within the media system as well as between journalists and their sources. To test this hypothesis, we compare Bahia and the Federal District, two Brazilian subnational units that differ essentially by the degree of political stability they experienced between 2003 and 2018.","PeriodicalId":10644,"journal":{"name":"Communication Research and Practice","volume":"40 1","pages":"197 - 213"},"PeriodicalIF":1.2,"publicationDate":"2022-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74116375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-12DOI: 10.1080/22041451.2022.2067098
David Paterno
ABSTRACT The work of Raymond Birdwhistell is generally appreciated only within the communication subfield known as ‘nonverbal’ communication. The current paper reviews key elements of Birdwhistell’s larger theory of human communication and demonstrates its potential applicability to the wider academic field of Communication Studies. Viewed within this larger context, Birdwhistell’s true subject emerges. In this way, readers of the current paper may appreciate the focus of his work was not delimited to one specialised, distilled component of communication but, rather, was directed towards modelling and understanding human communication sui generis. Repackaging the conceptual thrust of Birdwhistell permits fresh exploration of ongoing and unresolved problems in the paradigm of Communication Studies. The paper indicates how select elements of Birdwhistell’s work may sharpen both the basic conceptual focus – and practical appreciation – of human Communication as a unique object of study and posits the possible strengthening of a unique Communication perspective.
{"title":"Rebooting Raymond Birdwhistell","authors":"David Paterno","doi":"10.1080/22041451.2022.2067098","DOIUrl":"https://doi.org/10.1080/22041451.2022.2067098","url":null,"abstract":"ABSTRACT The work of Raymond Birdwhistell is generally appreciated only within the communication subfield known as ‘nonverbal’ communication. The current paper reviews key elements of Birdwhistell’s larger theory of human communication and demonstrates its potential applicability to the wider academic field of Communication Studies. Viewed within this larger context, Birdwhistell’s true subject emerges. In this way, readers of the current paper may appreciate the focus of his work was not delimited to one specialised, distilled component of communication but, rather, was directed towards modelling and understanding human communication sui generis. Repackaging the conceptual thrust of Birdwhistell permits fresh exploration of ongoing and unresolved problems in the paradigm of Communication Studies. The paper indicates how select elements of Birdwhistell’s work may sharpen both the basic conceptual focus – and practical appreciation – of human Communication as a unique object of study and posits the possible strengthening of a unique Communication perspective.","PeriodicalId":10644,"journal":{"name":"Communication Research and Practice","volume":"81 1","pages":"229 - 242"},"PeriodicalIF":1.2,"publicationDate":"2022-05-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79735714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-03DOI: 10.1080/22041451.2022.2067099
W. Teo
ABSTRACT Adopting the Orientation–Stimuli–Reasoning–Orientation – Response (OSROR) communication mediation framework, this survey study examines the mediating roles of communication processes and political orientations on the relationship between social news consumption and offline/online citizen participation among young adults in Singapore. Findings through regression and mediation analyses indicate that the relationship between social news consumption and offline/online citizen participation was mediated by communication processes in social news production and interpersonal discussion, as well as efficacy. Social news participation only mediated the relationship between social news consumption and online citizen participation, whereas public affairs knowledge was not found to have a significant effect on either citizen participatory measure. Implications and directions for future research are discussed.
{"title":"Understanding the effects of social news use on citizen participation among young Singaporean adults: A communication mediation model approach","authors":"W. Teo","doi":"10.1080/22041451.2022.2067099","DOIUrl":"https://doi.org/10.1080/22041451.2022.2067099","url":null,"abstract":"ABSTRACT Adopting the Orientation–Stimuli–Reasoning–Orientation – Response (OSROR) communication mediation framework, this survey study examines the mediating roles of communication processes and political orientations on the relationship between social news consumption and offline/online citizen participation among young adults in Singapore. Findings through regression and mediation analyses indicate that the relationship between social news consumption and offline/online citizen participation was mediated by communication processes in social news production and interpersonal discussion, as well as efficacy. Social news participation only mediated the relationship between social news consumption and online citizen participation, whereas public affairs knowledge was not found to have a significant effect on either citizen participatory measure. Implications and directions for future research are discussed.","PeriodicalId":10644,"journal":{"name":"Communication Research and Practice","volume":"11 1","pages":"243 - 258"},"PeriodicalIF":1.2,"publicationDate":"2022-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79737635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-03DOI: 10.1080/22041451.2022.2073713
W. Shin, Mark Davis
{"title":"ANZCA special issue: Editorial","authors":"W. Shin, Mark Davis","doi":"10.1080/22041451.2022.2073713","DOIUrl":"https://doi.org/10.1080/22041451.2022.2073713","url":null,"abstract":"","PeriodicalId":10644,"journal":{"name":"Communication Research and Practice","volume":"62 1","pages":"105 - 107"},"PeriodicalIF":1.2,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82210426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-03DOI: 10.1080/22041451.2022.2072103
Edson C. Tandoc
ABSTRACT Conversations about power can be difficult and uncomfortable but also very important, for they must also accompany reflections about responsibility. As individuals who do not fit into traditional definitions of a ‘journalist’ gain more power over their own news consumption as well as those of other audiences, and as traditional journalists continue to be demonised and their work labelled as ‘fake news,’ the question can no longer be how journalists can retain that power or what audiences are doing to journalism. Instead, we must also find ways to ensure that those who wield power – either journalists or audiences – do so responsibly. But in our discussions and examinations of communication and power, we may also be overlooking the power that we as communication researchers may have.
{"title":"Communication (research) and power","authors":"Edson C. Tandoc","doi":"10.1080/22041451.2022.2072103","DOIUrl":"https://doi.org/10.1080/22041451.2022.2072103","url":null,"abstract":"ABSTRACT Conversations about power can be difficult and uncomfortable but also very important, for they must also accompany reflections about responsibility. As individuals who do not fit into traditional definitions of a ‘journalist’ gain more power over their own news consumption as well as those of other audiences, and as traditional journalists continue to be demonised and their work labelled as ‘fake news,’ the question can no longer be how journalists can retain that power or what audiences are doing to journalism. Instead, we must also find ways to ensure that those who wield power – either journalists or audiences – do so responsibly. But in our discussions and examinations of communication and power, we may also be overlooking the power that we as communication researchers may have.","PeriodicalId":10644,"journal":{"name":"Communication Research and Practice","volume":"59 1","pages":"108 - 116"},"PeriodicalIF":1.2,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77482996","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-03DOI: 10.1080/22041451.2022.2072104
Mark Bo Chen, W. Wang
ABSTRACT In early 2020, China witnessed the first case of COVID-19. The nation strived to manage the situation through stringent measures with the help of digital technologies including platforms. This article investigates the discursive production of COVID-19 on People’s Daily Subscription Account (SA, dingyue hao), a state-affiliated media channel on the WeChat platform. Through a mixed approach using the walkthrough method and Critical Discourse Analysis (CDA), this article uncovers the power dynamics existing within WeChat and how such dynamics shape the mode of discursive production during the health crisis. Findings reveal the role of People’s Daily in commanding mainstream discursive production in support of the Chinese Communist Party’s continuous quest to legitimise its use of platform media to guide its political subjects and supervise everyday practices of social life. This article can potentially contribute to consolidating understandings of the role of platform media in shaping political governance in contemporary China.
{"title":"Governing via platform during crisis: People’s Daily WeChat Subscription Account (SA) and the discursive production of COVID-19","authors":"Mark Bo Chen, W. Wang","doi":"10.1080/22041451.2022.2072104","DOIUrl":"https://doi.org/10.1080/22041451.2022.2072104","url":null,"abstract":"ABSTRACT In early 2020, China witnessed the first case of COVID-19. The nation strived to manage the situation through stringent measures with the help of digital technologies including platforms. This article investigates the discursive production of COVID-19 on People’s Daily Subscription Account (SA, dingyue hao), a state-affiliated media channel on the WeChat platform. Through a mixed approach using the walkthrough method and Critical Discourse Analysis (CDA), this article uncovers the power dynamics existing within WeChat and how such dynamics shape the mode of discursive production during the health crisis. Findings reveal the role of People’s Daily in commanding mainstream discursive production in support of the Chinese Communist Party’s continuous quest to legitimise its use of platform media to guide its political subjects and supervise everyday practices of social life. This article can potentially contribute to consolidating understandings of the role of platform media in shaping political governance in contemporary China.","PeriodicalId":10644,"journal":{"name":"Communication Research and Practice","volume":"299 1","pages":"166 - 180"},"PeriodicalIF":1.2,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78328490","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-03DOI: 10.1080/22041451.2022.2056425
Xinyi Zhang, Mark Davis
ABSTRACT By conducting a qualitative content analysis of 400 far-right posts collected from two UK-based websites – British First and Politicalite, and two Australia-based websites – The Unshackled and XYZ, this article identifies their transnational correspondences in terms of thematic focuses, philosophical foundations, and racial frames. It discusses not only topical issues and events that drive transnational far-right activism, but also its philosophical traditions – from Maurice Barrès’ fin-de-siècle nationalism to Alain de Benoist’s Nouvelle Droite (ND – New Right) thinking and birth-cultural nationalism – and its use of racial frames, such as white guilt, ‘anti-white’ racism and ‘white genocide’. A multimodal critical discourse analysis of selected posts further adds to an understanding of a reactionary backlash against the perceived dominance of liberalism and ‘political correctness’ in contemporary Western democracies.
{"title":"Transnationalising reactionary conservative activism: A multimodal critical discourse analysis of far-right narratives online","authors":"Xinyi Zhang, Mark Davis","doi":"10.1080/22041451.2022.2056425","DOIUrl":"https://doi.org/10.1080/22041451.2022.2056425","url":null,"abstract":"ABSTRACT By conducting a qualitative content analysis of 400 far-right posts collected from two UK-based websites – British First and Politicalite, and two Australia-based websites – The Unshackled and XYZ, this article identifies their transnational correspondences in terms of thematic focuses, philosophical foundations, and racial frames. It discusses not only topical issues and events that drive transnational far-right activism, but also its philosophical traditions – from Maurice Barrès’ fin-de-siècle nationalism to Alain de Benoist’s Nouvelle Droite (ND – New Right) thinking and birth-cultural nationalism – and its use of racial frames, such as white guilt, ‘anti-white’ racism and ‘white genocide’. A multimodal critical discourse analysis of selected posts further adds to an understanding of a reactionary backlash against the perceived dominance of liberalism and ‘political correctness’ in contemporary Western democracies.","PeriodicalId":10644,"journal":{"name":"Communication Research and Practice","volume":"25 1","pages":"121 - 135"},"PeriodicalIF":1.2,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81332814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-03DOI: 10.1080/22041451.2022.2056426
Catherine Page Jeffery, S. Atkinson, Kerry McCallum
ABSTRACT Digital media technologies are a ubiquitous feature of contemporary family life. However, their presence has reconfigured traditional family power relations and, in some cases, subverted family hierarchies of expertise, resulting in conflict between parents and children. This article discusses the methodological approach of the Safe Online Together project, an action research project designed to reduce media-related family conflict by promoting intergenerational understanding and knowledge sharing between parents and children in a non-hierarchical space. In a departure from contemporary ‘deficit’ approaches that can treat young people as dangerous risk-takers in the online environment, the project adopts and encourages more democratic methods and provides young people with the opportunity to share the ways they navigate online risks with their families through a series of family workshops. Early findings provide a strong justification for the project’s approach, and indicate that the family workshops in particular can help families navigate the online world together.
{"title":"The Safe Online Together Project: A participatory approach to resolving inter-generational technology conflict in families","authors":"Catherine Page Jeffery, S. Atkinson, Kerry McCallum","doi":"10.1080/22041451.2022.2056426","DOIUrl":"https://doi.org/10.1080/22041451.2022.2056426","url":null,"abstract":"ABSTRACT Digital media technologies are a ubiquitous feature of contemporary family life. However, their presence has reconfigured traditional family power relations and, in some cases, subverted family hierarchies of expertise, resulting in conflict between parents and children. This article discusses the methodological approach of the Safe Online Together project, an action research project designed to reduce media-related family conflict by promoting intergenerational understanding and knowledge sharing between parents and children in a non-hierarchical space. In a departure from contemporary ‘deficit’ approaches that can treat young people as dangerous risk-takers in the online environment, the project adopts and encourages more democratic methods and provides young people with the opportunity to share the ways they navigate online risks with their families through a series of family workshops. Early findings provide a strong justification for the project’s approach, and indicate that the family workshops in particular can help families navigate the online world together.","PeriodicalId":10644,"journal":{"name":"Communication Research and Practice","volume":"21 4 1","pages":"136 - 151"},"PeriodicalIF":1.2,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80352152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-03DOI: 10.1080/22041451.2022.2061134
Sora Park
ABSTRACT This article is based on the President’s Welcoming Address delivered on Wednesday 7 July 2021 at the 26th Annual Conference of the Australian and New Zealand Communication Association, which was held virtually during the COVID-19 pandemic.
{"title":"ANZCA 2021 President’s welcoming address","authors":"Sora Park","doi":"10.1080/22041451.2022.2061134","DOIUrl":"https://doi.org/10.1080/22041451.2022.2061134","url":null,"abstract":"ABSTRACT This article is based on the President’s Welcoming Address delivered on Wednesday 7 July 2021 at the 26th Annual Conference of the Australian and New Zealand Communication Association, which was held virtually during the COVID-19 pandemic.","PeriodicalId":10644,"journal":{"name":"Communication Research and Practice","volume":"148 1","pages":"117 - 120"},"PeriodicalIF":1.2,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77836166","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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