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Loving neoliberalism? Digital labour and aspirational work on streaming food TV 爱的新自由主义?数字劳动和流媒体美食电视的理想工作
IF 1.2 Q3 COMMUNICATION Pub Date : 2022-03-31 DOI: 10.1080/22041451.2022.2057270
Michelle Phillipov
ABSTRACT This paper considers the changing textual meanings, industrial practices and platform infrastructures of food TV as it moves from network television to on-demand streaming platforms. Using Netflix cooking competitions Sugar Rush and Crazy Delicious as case studies, it shows how streaming TV normalises the tenets of the aspirational, branded self to such an extent that the work of self-production is presented as both self-evident and a pleasurable form of leisure. The paper argues that streaming reality’s persistent reframing of labour as leisure allows services to profit from contestants’ pre-existing identities and content (including from other platforms, most notably Instagram), just as its algorithmic logics extract value from the labour of audiences. Netflix food programmes highlight a significant expansion in the forms and types of unpaid labour taken for granted on contemporary reality TV, whereby the invisibilisation of work on-screen increasingly mirrors the invisibilisation of work in Netflix’s own platform logic.
摘要本文考虑了美食电视从网络电视到点播流媒体平台的文本含义、行业实践和平台基础设施的变化。以Netflix的烹饪比赛《Sugar Rush》和《Crazy Delicious》为例,它展示了流媒体电视是如何将有抱负的、品牌化的自我信条正常化的,以至于自我制作的工作被认为是不言而喻的,也是一种愉快的休闲形式。该论文认为,流媒体现实不断将劳动重新定义为休闲,这使得服务可以从参赛者已有的身份和内容(包括来自其他平台的内容,最著名的是Instagram)中获利,就像它的算法逻辑从观众的劳动中提取价值一样。Netflix的美食节目突显出,在当代真人秀电视中被视为理所当然的无偿劳动的形式和类型出现了显著扩张,由此,屏幕上工作的不可见性日益反映出Netflix自己平台逻辑中工作的不可见性。
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引用次数: 0
Communication skills in generation Z as future tourism employees Z世代未来旅游业员工的沟通技巧
IF 1.2 Q3 COMMUNICATION Pub Date : 2022-01-02 DOI: 10.1080/22041451.2021.2017136
Ana Čuić Tanković, Jelena Kapeš, Dragan Benazić
ABSTRACT Generation Z has recently entered the tourism labour market, where communication skills have been recognised as one of the most important soft skills. This paper investigates the communication skills of Generation Z as future tourism employees. Primary research was conducted using a questionnaire investigate five communication skill dimensions: written, oral, listening, digital, and non-verbal communication skills influencing the intention to improve these communication skills. The research methodology included Importance-Performance Map Analysis (IPMA) based on the PLS method. Findings indicate that nonverbal communication skills belong to the high importance-high performance group, while listening and digital communication skills belong to the low importance-high performance group. Written and oral communication skills belong to the low importance-low performance group. The paper’s contribution is an up to date conceptualisation of Generation Z’s communication skills and an examination of the most prominent communication skills among the Generation Z respondents.
Z世代最近进入了旅游业劳动力市场,沟通技巧被认为是最重要的软技能之一。本文调查了Z世代作为未来旅游员工的沟通技巧。初步研究采用问卷调查的方式调查了五个沟通技能维度:书面、口头、听力、数字和非语言沟通技能对提高这些沟通技能意愿的影响。研究方法包括基于PLS方法的重要性-绩效图分析(IPMA)。结果表明,非语言沟通技能属于高重要性-高绩效组,而听力和数字沟通技能属于低重要性-高绩效组。书面和口头沟通技能属于低重要性-低绩效组。本文的贡献是对Z世代沟通技巧的最新概念化,并对Z世代受访者中最突出的沟通技巧进行了检查。
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引用次数: 5
‘We all have a role to play’: A comparative analysis of political speech acts on the COVID19 crisis in the South Pacific “我们都可以发挥作用”:对南太平洋covid - 19危机政治言论行为的比较分析
IF 1.2 Q3 COMMUNICATION Pub Date : 2022-01-02 DOI: 10.1080/22041451.2022.2040701
Sky Marsen, Zakia Ali-Chand
ABSTRACT This article compares government communication on the COVID19 crisis in three countries: Australia, Fiji and New Zealand. It analyses six speeches made by each country’s leader , from March to June 2020, using speech act theory and discourse analysis. The study aimed to compare the discursive strategies used , to discuss these in relation to their respective socio-political contexts, and to examine the application of speech act theory to political crisis management, which is currently underexplored. To achieve these objectives, the research used an eclectic combination of crisis communication theory and speech act theory, examining how speech acts were used in crisis ‘base response’ strategies, such as ‘instructing’ and ‘adjusting’ information. The study found some notable differences in the degree of assertiveness, hesitation, and sympathy, which relate to differences in the political ideology of each government. It also found some similarities, especially in inclusion techniques and using media briefings as a promotional tool.
本文比较了澳大利亚、斐济和新西兰三国政府在新冠肺炎危机中的沟通情况。该研究利用言语行为理论和话语分析分析了各国领导人在2020年3月至6月期间发表的六次演讲。本研究旨在比较所使用的话语策略,讨论这些策略与各自的社会政治背景的关系,并研究言语行为理论在政治危机管理中的应用,这是目前尚未得到充分探索的。为了实现这些目标,该研究将危机沟通理论和言语行为理论折衷地结合起来,研究了言语行为如何在危机“基础反应”策略(如“指导”和“调整”信息)中使用。研究发现,在自信、犹豫和同情的程度上存在一些显著差异,这与两国政府政治意识形态的差异有关。它还发现了一些相似之处,特别是在包容技术和使用媒体简报作为宣传工具方面。
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引用次数: 2
The Trump presidency: Democratic fatigue or fascism? 特朗普总统任期:民主党疲劳还是法西斯主义?
IF 1.2 Q3 COMMUNICATION Pub Date : 2022-01-02 DOI: 10.1080/22041451.2022.2064097
C. Kelley
ABSTRACT Donald Trump became the president that the American system of government was designed to avoid and that America’s founders feared; an anti-democratic leader who positioned himself as an alternative to that system. This critical rhetorical analysis initially deconstructs the founders’ vision of a system configured to vet, counter and neutralise anti-constitutional demagogues with leadership aspirations. The essay suggests such leadership as Donald Trump’s is the prototype of a legitimately elected leader who rhetorically deconstructs the political system which initially elevates them to office. In so doing, it becomes difficult if not impossible for that system to hold such a leader and their political organisation accountable for their actions, at least through democratic means. The essay also examines the impact of such dysfunctional political discourse on American democracy as well its global significance. It concludes speculatively by suggesting the enactment of a rhetorical narrative of constitutional patriotism as a counterpart to demagogic populism.
唐纳德·特朗普(Donald Trump)成为了美国政府体系旨在避免的总统,也是美国开国元勋们所担心的总统;一个反民主的领导人,把自己定位为该制度的替代品。这种批判性的修辞分析,首先解构了开国元勋对一个体系的愿景,即该体系被配置为审查、反击和中和有领导抱负的反宪法煽动者。这篇文章表明,像唐纳德·特朗普这样的领导能力是一个合法选举产生的领导人的原型,他在修辞上解构了最初将他们提升到办公室的政治体系。在这种情况下,该制度很难(如果不是不可能的话)让这样一位领导人及其政治组织至少通过民主手段对自己的行为负责。本文还探讨了这种功能失调的政治话语对美国民主的影响及其全球意义。它的结论是推测性的,建议制定一种宪法爱国主义的修辞叙事,作为煽动民粹主义的对应物。
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引用次数: 1
A tool for reducing the time loss and dissatisfaction associated with meetings: Validation of the staff meeting effectiveness questionnaire 减少与会议相关的时间损失和不满的工具:确认员工会议有效性问卷
IF 1.2 Q3 COMMUNICATION Pub Date : 2022-01-02 DOI: 10.1080/22041451.2021.2021693
Louis C. Belisle, Maxime Paquet, Nathalie Lafranchise
ABSTRACT Workplace meetings have a bad reputation and are often perceived as ineffective. However, few scientific tools are available to evaluate meeting effectiveness and to enable facilitators to improve. The aim of this paper is to describe the content and construct validation of the Staff Meeting Effectiveness Questionnaire. A review of the scientific and professional literature revealed five themes and 21 sub-themes as a basis for evaluating meeting effectiveness, or lack thereof. From these themes, we built a pilot questionnaire containing 60 items that was submitted to a sample of 575 healthcare managers. The responses were analysed using principal component analysis and confirmatory factor analysis, which reduced the questionnaire to 42 items organised under 10 factors that possess satisfactory psychometric properties.
职场会议名声不佳,通常被认为是无效的。然而,很少有科学的工具可用于评估会议的有效性,并使主持人能够改进。本文的目的是描述员工会议有效性问卷的内容并构建验证。对科学和专业文献的审查揭示了五个主题和21个次级主题,作为评价会议有效性或缺乏有效性的基础。根据这些主题,我们构建了一份包含60个项目的试点问卷,提交给575名医疗保健管理人员。使用主成分分析和验证性因子分析分析的反应,这将问卷减少到42个项目组织下的10个因素,具有令人满意的心理测量特性。
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引用次数: 0
A thematic exploration of three countries’ government communication during the COVID-19 crisis and corresponding media coverage 专题探讨三国在新冠肺炎危机期间的政府沟通及媒体报道
IF 1.2 Q3 COMMUNICATION Pub Date : 2022-01-02 DOI: 10.1080/22041451.2022.2058748
L. Kenix, Jorge Freddy Bolanos Lopez
ABSTRACT This study adds to the current literature on crisis communication by exploring differences in COVID-19 governmental crisis communication and variances in the media coverage of that communication through thematic quantitative content analysis across three countries: New Zealand, The United States and The United Kingdom. Specifically, this research seeks to find the extent to which media ideology plays a role in reporting health crises. Results demonstrated that universally, press conferences were based on scientific advice and relied upon symbols that contributed to the clarity of health communication about COVID-19. Conversely, media coverage stressed economic challenges overall, but conservative newspapers focused more on health and the economy, whereas liberal newspapers leaned more towards politics. These findings demonstrate that even in major health crises, the ideologies of newspapers can play an important role in the framing of information.
本研究通过对新西兰、美国和英国这三个国家的专题定量内容分析,探讨了COVID-19政府危机传播的差异以及媒体对危机传播报道的差异,从而对现有的危机传播文献进行了补充。具体来说,这项研究试图找出媒体意识形态在报道健康危机中发挥作用的程度。结果表明,新闻发布会普遍以科学建议为基础,并依靠有助于明确有关COVID-19的卫生传播的符号。相反,媒体报道总体上强调经济挑战,但保守派报纸更关注健康和经济,而自由派报纸更倾向于政治。这些发现表明,即使在重大的健康危机中,报纸的意识形态也可以在信息框架中发挥重要作用。
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引用次数: 2
Planning for a COVID-19 vaccination campaign in New Zealand: trust, affective and cognitive attitudes, and COVID-19 vaccine intention 新西兰COVID-19疫苗接种运动规划:信任、情感和认知态度以及COVID-19疫苗意向
IF 1.2 Q3 COMMUNICATION Pub Date : 2022-01-02 DOI: 10.1080/22041451.2021.2022325
J. Thaker, Christopher Cook
ABSTRACT Building public trust and willingness to vaccinate against COVID-19 is as important as developing a safe and effective vaccine to contain the pandemic. Based on the theory of planned behaviour and trust heuristic, this study tests factors associated with COVID-19 vaccination intentions using a national sample survey of the New Zealand public (N = 1040). Results show that while trust in health experts, Prime Minister Jacinda Ardern, and mass media are significantly associated with COVID-19 vaccine intention, affective attitude, and cognitive attitude partly mediate this relationship. Findings can help inform theory and practice of health campaigns to increase COVID-19 vaccine uptake. Trusted sources communicating information that addresses prevailing vaccine concerns are likely to increase public enthusiasm for COVID-19 vaccination.
建立公众对COVID-19疫苗接种的信任和意愿与开发安全有效的疫苗以控制大流行同样重要。基于计划行为理论和信任启发式,本研究通过对新西兰公众(N = 1040)进行全国抽样调查,测试了与COVID-19疫苗接种意图相关的因素。结果表明,对卫生专家、总理杰辛达·阿德恩和大众媒体的信任与COVID-19疫苗意向显著相关,情感态度和认知态度在一定程度上调解了这一关系。研究结果有助于为卫生运动提供理论和实践信息,以提高COVID-19疫苗的吸收率。可信的信息来源传达的信息解决了普遍存在的疫苗问题,这可能会提高公众对COVID-19疫苗接种的热情。
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引用次数: 46
Sound citizens: Australian women broadcasters claim their voice, 1923–1956 健全的公民:澳大利亚女广播员争取自己的声音,1923-1956
IF 1.2 Q3 COMMUNICATION Pub Date : 2022-01-02 DOI: 10.1080/22041451.2022.2029304
Donald Matheson
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引用次数: 0
‘Between a rock and a hard place’: Challenging encounters between disability service clients and workers “进退两难”:残疾服务客户和工作人员之间充满挑战的遭遇
IF 1.2 Q3 COMMUNICATION Pub Date : 2021-10-02 DOI: 10.1080/22041451.2021.2006114
Hanna Nykänen
ABSTRACT Professional relationships in the health and welfare sector involve many challenging client encounters. This study aims to describe what kind of client interaction social service workers in disability services find challenging and how they rationalise and manage these challenges. The study investigates disability service workers’ perceptions of challenging client interactions using data from 22 interviews with disability service workers in two hospital districts. Interviewees highlighted lack of mutual trust and lack of shared understanding as two issues arising in challenging communicative behaviours that disability service workers find burdensome and miserable. The interviewees’ accounts referred to four aspects of these challenges: 1) individual, 2) third-party, 3) structural and 4) experiential. In addition, six different management strategies were identified: 1) adjusting interaction, 2) listening, 3) negotiating, 4) problem solving, 5) withdrawing and 6) encounter interruption.
卫生和福利部门的专业关系涉及许多具有挑战性的客户遭遇。本研究旨在描述残疾服务社会服务工作者发现挑战的客户互动类型以及他们如何合理化和管理这些挑战。该研究调查了残疾服务工作者对具有挑战性的客户互动的看法,使用了来自两个医院区的22位残疾服务工作者的访谈数据。受访者强调,缺乏相互信任和缺乏共同理解是在具有挑战性的沟通行为中出现的两个问题,残疾服务工作者认为这是一种负担和痛苦。受访者提到了这些挑战的四个方面:1)个人,2)第三方,3)结构和4)经验。此外,还确定了六种不同的管理策略:1)调整互动,2)倾听,3)谈判,4)解决问题,5)退出和6)遇到干扰。
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引用次数: 0
Seeing chronic inequities: A health communication call to action 正视长期不公平现象:卫生传播行动呼吁
IF 1.2 Q3 COMMUNICATION Pub Date : 2021-10-02 DOI: 10.1080/22041451.2021.2004705
M. Simpson, Kirstie McAllum, Stephanie Fox
Seeing Chronic Inequities – A Health Communication Call to Action Communication is central to perceptions of and meanings given to health and wellbeing, delivery of health care and health promotion (Kreps & Bonaguro, 2009). It is also key to how individuals and communities experience and enact agency, personhood, legitimacy, culture, and, importantly, access to care. When these are hindered, the result can be inequitable access, cultural bias and racism in service provision within “mainstream” health systems, as research in health communication, Indigenous, and migrant studies has shown (e.g., Dutta, 2008; Hatala et al., 2015; Len-Ríos, 2009). Indeed, health systems infused with an ideology of individual responsibility marginalise alternative worldviews and contribute to chronic health inequities because these systems can neglect the cultural dimensions of wellbeing, service provision and health messaging (Ganesh & McAllum, 2010). The COVID-19 pandemic has brought us to a critical crossroad: Unprecedented pressure on healthcare systems globally continues to lay bare pre-existing but underacknowledged fractures in healthcare policy, provision and end-user experience. Now more than ever, there is an increased need for accessible, culture-centred and culturally responsive practices (e.g., Oetzel et al. 2020; Ramsden, 2002; Zarcadoolas et al., 2006). Yet, the pandemic also offers a unique opportunity to rethink conceptualisations and practices related to health (Simpson et al., 2020): We urge scholars in digital, health, Indigenous, intercultural, interpersonal, organizational, and political fields of communication to continue to probe, question, critique, rethink and redesign health care practices and systems. The articles in this special issue explore inequities, stigma, and culturally (un)safe health care both before (Nykänen; Price & Hill; Robb) and during the pandemic (Jayan & Dutta; Nguyen et al.). In the articles’ respective examination of health-related messages, discourses, narratives and worldviews, two main themes are evident: (a) stigma-based marginalisation and (b) cultural safety, care and community.
看到长期的不平等——健康传播的行动呼吁传播是对健康和福祉、卫生保健的提供和健康促进的认知和意义的核心(Kreps & Bonaguro, 2009)。它也是个人和社区如何体验和制定机构、人格、合法性、文化以及更重要的是获得护理的关键。当这些受到阻碍时,结果可能是在“主流”卫生系统内提供服务的不公平获取、文化偏见和种族主义,正如卫生传播、土著和移民研究所表明的那样(例如,Dutta, 2008年;Hatala et al., 2015;Len-Rios, 2009)。事实上,充满个人责任意识形态的卫生系统边缘化了其他世界观,并导致了长期的卫生不平等,因为这些系统可能忽视了福利、服务提供和卫生信息的文化层面(Ganesh & McAllum, 2010)。2019冠状病毒病大流行将我们带到了一个关键的十字路口:全球医疗保健系统面临前所未有的压力,继续暴露出医疗保健政策、提供和最终用户体验方面存在但未得到充分承认的裂缝。现在比以往任何时候都更需要可访问的、以文化为中心的和对文化有反应的做法(例如,Oetzel等人,2020;拉姆斯登,2002;Zarcadoolas et al., 2006)。然而,大流行也为重新思考与健康相关的概念和实践提供了一个独特的机会(Simpson等人,2020):我们敦促数字、健康、土著、跨文化、人际、组织和政治传播领域的学者继续探索、质疑、批评、重新思考和重新设计卫生保健实践和系统。本期特刊的文章探讨了不平等、耻辱和文化(不)安全的医疗保健(Nykänen;Price & Hill;Robb)和大流行期间(Jayan & Dutta;Nguyen等人)。在文章各自对与健康有关的信息、话语、叙述和世界观的审查中,有两个主要主题是显而易见的:(a)基于耻辱的边缘化和(b)文化安全、护理和社区。
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引用次数: 0
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Communication Research and Practice
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