The article proposes the new notion of Systems Health Care which is systems approach for more effective and efficient health care. Recent developments of sensor, information, and communication technology have been realizing powerful and evidence-based solution using low invasive and continuous measurements of life style habits and vital signs. The measured indices are variously valuable to be used by diagnosis criterion, prevention, and treatments of metabolic syndrome and life style disease. Besides the ideas, the authors point out the importance of cyclic and continuous development of valuable solutions according to health dynamics and individual dependency. The solution should be suitably provided by coevolutionary integration of smart devices and smart services. Smart device realizes smarter service. Through providing services, smarter devices will be newly developed based on the experience and evidence. In the article, some discussions on health issues and systems approach for health care are organized in the first part. Some case studies and discussions of smart devices and smart services follow them.
{"title":"Systems Health Care: Coevolutionary Integration of Smart Devices and Smart Services","authors":"H. Nakajima, T. Shiga, Y. Hata","doi":"10.1109/SRII.2012.33","DOIUrl":"https://doi.org/10.1109/SRII.2012.33","url":null,"abstract":"The article proposes the new notion of Systems Health Care which is systems approach for more effective and efficient health care. Recent developments of sensor, information, and communication technology have been realizing powerful and evidence-based solution using low invasive and continuous measurements of life style habits and vital signs. The measured indices are variously valuable to be used by diagnosis criterion, prevention, and treatments of metabolic syndrome and life style disease. Besides the ideas, the authors point out the importance of cyclic and continuous development of valuable solutions according to health dynamics and individual dependency. The solution should be suitably provided by coevolutionary integration of smart devices and smart services. Smart device realizes smarter service. Through providing services, smarter devices will be newly developed based on the experience and evidence. In the article, some discussions on health issues and systems approach for health care are organized in the first part. Some case studies and discussions of smart devices and smart services follow them.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115249597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Software development projects often utilize global resources to reduce costs. Typically a large volume of unstructured office documents are involved. Unfortunately, in many cases the low quality of unstructured documents due to various location-related barriers (e.g. time zones, languages, and cultures) can cause negative effects on the outcomes of projects. Several approaches have been introduced for document quality checking but they have not generalized well enough to handle various unstructured documents in a broad range of projects. Based on past experience, we have prepared guidelines, templates, rules, and document quality-checking tools for designing and developing global software development projects. In this paper we specifically focus on the effectiveness of our document quality checking tool. The challenges for such a checking tool are that it must be generally adaptive and also highly accurate to be practical for industrial use. Our approach is template-based and consists of an extraction process for the physical-syntactic structure, a transformation process for the logical-semantic structure and an analysis process. Our experiments inspected 66 authentic customer documents, detecting 118 errors. The accuracy as measured by the true-positive ratio (accurately detected true errors) was 98.3% and the true-negative ratio (accurately detected non-errors) was 99.4%.
{"title":"Document Quality Checking Tool for Global Software Development","authors":"Kohtaroh Miyamoto, Takashi Nerome, Taiga Nakamura","doi":"10.1109/SRII.2012.37","DOIUrl":"https://doi.org/10.1109/SRII.2012.37","url":null,"abstract":"Software development projects often utilize global resources to reduce costs. Typically a large volume of unstructured office documents are involved. Unfortunately, in many cases the low quality of unstructured documents due to various location-related barriers (e.g. time zones, languages, and cultures) can cause negative effects on the outcomes of projects. Several approaches have been introduced for document quality checking but they have not generalized well enough to handle various unstructured documents in a broad range of projects. Based on past experience, we have prepared guidelines, templates, rules, and document quality-checking tools for designing and developing global software development projects. In this paper we specifically focus on the effectiveness of our document quality checking tool. The challenges for such a checking tool are that it must be generally adaptive and also highly accurate to be practical for industrial use. Our approach is template-based and consists of an extraction process for the physical-syntactic structure, a transformation process for the logical-semantic structure and an analysis process. Our experiments inspected 66 authentic customer documents, detecting 118 errors. The accuracy as measured by the true-positive ratio (accurately detected true errors) was 98.3% and the true-negative ratio (accurately detected non-errors) was 99.4%.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"74 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115328075","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Airport terminals around the world are faced with the limited capacity issue as the number of passengers flowing through the terminals is ever increasing especially for the Asia airports. Many airports in the world have benefited from the increase in their passenger volume by increasing their profitability through the use of shopping malls and duty free shopping. However, any further attempt to increase revenue depends on the capacity of the terminals to accommodate the passengers as well as aircrafts. In this paper, we will focus on the analysis of operational data of an airport and how data analytics can yield interesting insights about the behavior of the airlines as well as the terminals' strategy to manage the airlines. We will also demonstrate how these insights led to a list of proposed solutions which are sufficient to significantly improve the overall performance of the airport and customer satisfaction.
{"title":"Uncovering Interesting Business Insights through the Use of Data Analytics in Airport Operation: An Empirical Study","authors":"Nang Laik Ma, Murphy Choy, M. Cheong","doi":"10.1109/SRII.2012.91","DOIUrl":"https://doi.org/10.1109/SRII.2012.91","url":null,"abstract":"Airport terminals around the world are faced with the limited capacity issue as the number of passengers flowing through the terminals is ever increasing especially for the Asia airports. Many airports in the world have benefited from the increase in their passenger volume by increasing their profitability through the use of shopping malls and duty free shopping. However, any further attempt to increase revenue depends on the capacity of the terminals to accommodate the passengers as well as aircrafts. In this paper, we will focus on the analysis of operational data of an airport and how data analytics can yield interesting insights about the behavior of the airlines as well as the terminals' strategy to manage the airlines. We will also demonstrate how these insights led to a list of proposed solutions which are sufficient to significantly improve the overall performance of the airport and customer satisfaction.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115850284","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Compared to traditional analytics deployment models, cloud-based solutions for business analytics provide numerous advantages such as reduction of a large upfront infrastructural cost and the efforts to setup an in-house analytics team. Such advantages of cloud-based service delivery make it particularly attractive for small and medium businesses. In spite of these advantages, analytics penetration has been low particularly in developing regions such as India and China due to many other factors. In this paper, we propose pre-packaged configurable workflows for analytics as a means of endearing cloud-based analytics to customers, with a special focus on small and medium businesses in developing regions. We introduce the concept of configurable multi-flows that make it easy for non-technical personnel to use and customize without being aware of the technical details of the various operators involved in the workflow. Multi-flows comprise of an overlap of multiple possible workflows and are easily extensible to include more variations to support the evolving needs of customers non-disruptively and incrementally. We detail a case-study of the Retail sector where an extensive survey of retail businesses in India revealed that configurable pre-packaged workflows may indeed help improve market penetration. We then identify common analytics needs of retail customers, and detail how such tasks can be expressed as configurable multi-flows. Further, we describe a fully functional implementation of our system that supports configurable multi-flows for analytics. Finally, we illustrate the ease-of-use of configurable multi-flows with the use of multiple screenshots.
{"title":"Configurable and Extensible Multi-flows for Providing Analytics as a Service on the Cloud","authors":"Deepak Padmanabhan, Prasad Deshpande, K. Murthy","doi":"10.1109/SRII.2012.11","DOIUrl":"https://doi.org/10.1109/SRII.2012.11","url":null,"abstract":"Compared to traditional analytics deployment models, cloud-based solutions for business analytics provide numerous advantages such as reduction of a large upfront infrastructural cost and the efforts to setup an in-house analytics team. Such advantages of cloud-based service delivery make it particularly attractive for small and medium businesses. In spite of these advantages, analytics penetration has been low particularly in developing regions such as India and China due to many other factors. In this paper, we propose pre-packaged configurable workflows for analytics as a means of endearing cloud-based analytics to customers, with a special focus on small and medium businesses in developing regions. We introduce the concept of configurable multi-flows that make it easy for non-technical personnel to use and customize without being aware of the technical details of the various operators involved in the workflow. Multi-flows comprise of an overlap of multiple possible workflows and are easily extensible to include more variations to support the evolving needs of customers non-disruptively and incrementally. We detail a case-study of the Retail sector where an extensive survey of retail businesses in India revealed that configurable pre-packaged workflows may indeed help improve market penetration. We then identify common analytics needs of retail customers, and detail how such tasks can be expressed as configurable multi-flows. Further, we describe a fully functional implementation of our system that supports configurable multi-flows for analytics. Finally, we illustrate the ease-of-use of configurable multi-flows with the use of multiple screenshots.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"175 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124325064","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
E. Castro-Leon, Raghu Yeluri, R. Harmon, John Kennedy, A. Edmonds, Jerry Wheeler, J. Elicegui
As cloud computing becomes a mainstream technology, information technology (IT) organizations rely increasingly on outsourced functions: today customer relationship management (CRM) and human resources (HR) applications, and even e-mail are commonly delegated to service providers. This relationship can be recursive. Software as a service (SaaS) providers may not own their infrastructure. If their expertise is on the application domain, they will have a strong incentive to focus on their area of strength and in turn delegate the infrastructure provisioning to an IaaS provider. Under these relationships, there is inherently less transparency about the service components when services cross organizational boundaries as in private clouds or even company boundaries. It is difficult to implement manageability policies for a composite application made of outsourced components. For instance, there is no widely adopted method for service providers to report the energy consumption of their respective services nor there exist enforcement mechanisms to impose power limitations. These mechanisms would be needed to comply with regulations to report the carbon footprint of an application as a whole. Static estimation methods can be devised, but they require generous safety margins because they are inherently inaccurate. If these estimates are used to calculate a carbon emissions tax, it is in the economic interest of the organization to make these estimates as accurate as possible. Needed in this environment are mechanisms for service metadata exchange, information about the service itself. Service providers with this capability will have a first mover advantage, allowing their service consumers to implement global energy policies. The provider could implement innovative pricing schemes, such as lowering the baseline charges for the services in exchange for the service consumer covering and assuming the risks for energy consumption. We present a number of alternatives for the conveyance of metadata across service boundaries.
{"title":"Global IT Manageability Policies across Service Boundaries in a Cloud Environment","authors":"E. Castro-Leon, Raghu Yeluri, R. Harmon, John Kennedy, A. Edmonds, Jerry Wheeler, J. Elicegui","doi":"10.1109/SRII.2012.48","DOIUrl":"https://doi.org/10.1109/SRII.2012.48","url":null,"abstract":"As cloud computing becomes a mainstream technology, information technology (IT) organizations rely increasingly on outsourced functions: today customer relationship management (CRM) and human resources (HR) applications, and even e-mail are commonly delegated to service providers. This relationship can be recursive. Software as a service (SaaS) providers may not own their infrastructure. If their expertise is on the application domain, they will have a strong incentive to focus on their area of strength and in turn delegate the infrastructure provisioning to an IaaS provider. Under these relationships, there is inherently less transparency about the service components when services cross organizational boundaries as in private clouds or even company boundaries. It is difficult to implement manageability policies for a composite application made of outsourced components. For instance, there is no widely adopted method for service providers to report the energy consumption of their respective services nor there exist enforcement mechanisms to impose power limitations. These mechanisms would be needed to comply with regulations to report the carbon footprint of an application as a whole. Static estimation methods can be devised, but they require generous safety margins because they are inherently inaccurate. If these estimates are used to calculate a carbon emissions tax, it is in the economic interest of the organization to make these estimates as accurate as possible. Needed in this environment are mechanisms for service metadata exchange, information about the service itself. Service providers with this capability will have a first mover advantage, allowing their service consumers to implement global energy policies. The provider could implement innovative pricing schemes, such as lowering the baseline charges for the services in exchange for the service consumer covering and assuming the risks for energy consumption. We present a number of alternatives for the conveyance of metadata across service boundaries.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"319 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116817510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Archana Pandya, Mehul Shah, Narayanan Rajagopal, K. V. Prasad
Power System Analytics Applications have always been available only as in-premise licensed software -- the use of a SaaS model for delivering the Analytics to the user is a first in the history of the power sector. In this paper, we describe how SaaS based webDNA architecture [1] can be extended to facilitate common power system data repository and associated analytics. We present case studies in delivering two power system decision support applications using this platform. First case study details the experience gained from providing Short Term Load Forecast (webSTLF) service to a leading private electricity distribution company in India. The second case study shares the experiences from delivering a Transmission System Usage Cost and Loss Allocation service (webNetUse) to the electricity regulators and system operators in India. Experience with managing various aspects critical to success of SaaS model like data security, scalability, usability, high availability and disaster recovery is described.
{"title":"Experiences in Delivering Power System Decision Support Tools over the Web Using Software-as-a-Service (SaaS) Model","authors":"Archana Pandya, Mehul Shah, Narayanan Rajagopal, K. V. Prasad","doi":"10.1109/SRII.2012.107","DOIUrl":"https://doi.org/10.1109/SRII.2012.107","url":null,"abstract":"Power System Analytics Applications have always been available only as in-premise licensed software -- the use of a SaaS model for delivering the Analytics to the user is a first in the history of the power sector. In this paper, we describe how SaaS based webDNA architecture [1] can be extended to facilitate common power system data repository and associated analytics. We present case studies in delivering two power system decision support applications using this platform. First case study details the experience gained from providing Short Term Load Forecast (webSTLF) service to a leading private electricity distribution company in India. The second case study shares the experiences from delivering a Transmission System Usage Cost and Loss Allocation service (webNetUse) to the electricity regulators and system operators in India. Experience with managing various aspects critical to success of SaaS model like data security, scalability, usability, high availability and disaster recovery is described.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123158153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jochen Martin, Thomas Setzer, F. Teschner, Tobias Conte, Christof Weinhardt
Decision making in corporate financial controlling is typically based on the aggregation of huge data sets of financial planning items stemming from a multitude of companies with heterogeneous financial planning processes and planning quality. Quality of financial planning is usually quantified by its outcome using accepted ex-post metrics such as planning accuracy or alternative derivatives of plan versus actual distances (planning errors). However, additional metrics for measuring the quality of the planning processes themselves are mandatory. First, controllers want to determine suspicious planning data and revisions that will likely result in huge planning errors. Second, the determination of flawed planning processes allows for more profound root cause analysis of poor planning accuracy. Unfortunately, nowadays controllers have little guidance on how to assess running planning processes. This is particularly true because of the complex data structure in financial planning processes often underlying unknown assumptions and dynamics. This papers discusses two ex-ante candidate-metrics for measuring the quality of financial planning, namely Benford's Law and weak planning data efficiency. Both measures are applied to multi-year financial planning data from set of over hundred enterprises. The outcomes of numerical analysis are presented and first managerial implications regarding decision support are drawn.
{"title":"Decision Support Services Based on Dynamic Digital Analyses - Quality Metrics for Financial Planning Processes","authors":"Jochen Martin, Thomas Setzer, F. Teschner, Tobias Conte, Christof Weinhardt","doi":"10.1109/SRII.2012.25","DOIUrl":"https://doi.org/10.1109/SRII.2012.25","url":null,"abstract":"Decision making in corporate financial controlling is typically based on the aggregation of huge data sets of financial planning items stemming from a multitude of companies with heterogeneous financial planning processes and planning quality. Quality of financial planning is usually quantified by its outcome using accepted ex-post metrics such as planning accuracy or alternative derivatives of plan versus actual distances (planning errors). However, additional metrics for measuring the quality of the planning processes themselves are mandatory. First, controllers want to determine suspicious planning data and revisions that will likely result in huge planning errors. Second, the determination of flawed planning processes allows for more profound root cause analysis of poor planning accuracy. Unfortunately, nowadays controllers have little guidance on how to assess running planning processes. This is particularly true because of the complex data structure in financial planning processes often underlying unknown assumptions and dynamics. This papers discusses two ex-ante candidate-metrics for measuring the quality of financial planning, namely Benford's Law and weak planning data efficiency. Both measures are applied to multi-year financial planning data from set of over hundred enterprises. The outcomes of numerical analysis are presented and first managerial implications regarding decision support are drawn.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116425484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In an economy with a fast growing demand for services, productivity and innovation become crucial for the survival of service companies. In order to keep up with the change, these companies have to adopt new technologies in the service deployment. This is the only possible way to higher productivity as well as innovation and to serve an increasing amount of customers - even worldwide. Especially when it comes to the management of technologies and innovations, there seem to be major differences between leading companies and their followers. However, due to budget restrictions, investments in new technologies have to be well considered and guarantee a swift return of investment and increase in productivity. This can only be achieved by choosing the right technology to reach the potentials. In order to determine and increase the productivity of service deployment, the impact of different technologies on services has to be thoroughly studied. In this paper, empirical results from different industries are presented. A cluster analysis is used to divide the participating companies into two groups. They are either identified as champions (innovative companies) or as followers (less innovative companies) in order to show their differences. The results provide information about the significance of technology deployment in services and the potentials and barriers which go along with it.
{"title":"Potentials and Barriers of Technology Deployment in Services: Productivity Increase and Innovation","authors":"Arno Schmitz-Urban, Benedikt Brenken, G. Gudergan","doi":"10.1109/SRII.2012.87","DOIUrl":"https://doi.org/10.1109/SRII.2012.87","url":null,"abstract":"In an economy with a fast growing demand for services, productivity and innovation become crucial for the survival of service companies. In order to keep up with the change, these companies have to adopt new technologies in the service deployment. This is the only possible way to higher productivity as well as innovation and to serve an increasing amount of customers - even worldwide. Especially when it comes to the management of technologies and innovations, there seem to be major differences between leading companies and their followers. However, due to budget restrictions, investments in new technologies have to be well considered and guarantee a swift return of investment and increase in productivity. This can only be achieved by choosing the right technology to reach the potentials. In order to determine and increase the productivity of service deployment, the impact of different technologies on services has to be thoroughly studied. In this paper, empirical results from different industries are presented. A cluster analysis is used to divide the participating companies into two groups. They are either identified as champions (innovative companies) or as followers (less innovative companies) in order to show their differences. The results provide information about the significance of technology deployment in services and the potentials and barriers which go along with it.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125715588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Although Japan's manufacturing industry is proud of the top's productivity in the world, the productivity of a service industry is low and causes a downturn of the global competitiveness of all Japan. Various factors exist about why the productivity of a service industry is low. If they are not solved, the economic strength of future Japan does not become strong. So, in this research, the problem of Japan's service industry is partly pointed out to below. (1) The government itself of Japan carried out prior investment, such as much support money and a subsidy, to the technical innovation of the manufacturing industry, and it has made light of the service industry, and has neglected investment. (2) The range of Japan's service industry is wide. There is a service industry with high and with low productivity. Therefore, it will get confused if all together discusses a service industry. (3) Excellent talented people in a labor-intensive service industry did not gather, but neither reform nor innovation progressed. (4) As a feature of service goods, there are the simultaneity of production and consumption, disappearance nature whose stock is not effective, non-concreteness nature which cannot be touched, heterogeneity which quality does not fix, etc., and it seemed that there is the side which reform cannot carry out easily. And an original author's idea about the policy of such business solutions is proposed to below. Although technical-capabilities maintenance of the manufacturing industry is also important for the Japanese government, we have to consider earnestly the support money and the subsidy to technical innovation of a service industry. And it is necessary to enlarge weight of the reform investment in a service industry. *A It is necessary to classify the service industry of Japan into a high intellectual service industry and a labor-intensive service industry, and to consider the solution over each subject. *B In order that excellent talented people in service industry may employ, we have to put into practice the increase in efficiency and rationalization of business including an improvement of an operating process which becomes the high added value industry. *C Service goods should wipe away the negative feeling that there is the side which is hard to reform unlike article goods, and should strive for IT-izing for operating efficiency, or other rationalization. If the above solution is implemented, it will lead to the bottom raising of the industry of all Japan, and it will seem that global competitiveness will also become high. It seems that an author's proposal not only contributes to recovery of economic strength of Japan, but is an idea which leads also to the improvement of the service industry of other advanced nations since this problem of the productivity slowdown of service industry is also a problem common to advanced nations.
{"title":"Problem to the Productivity Improvement of the Service Industry of Japan","authors":"Norihiko Saiga","doi":"10.1109/SRII.2012.101","DOIUrl":"https://doi.org/10.1109/SRII.2012.101","url":null,"abstract":"Although Japan's manufacturing industry is proud of the top's productivity in the world, the productivity of a service industry is low and causes a downturn of the global competitiveness of all Japan. Various factors exist about why the productivity of a service industry is low. If they are not solved, the economic strength of future Japan does not become strong. So, in this research, the problem of Japan's service industry is partly pointed out to below. (1) The government itself of Japan carried out prior investment, such as much support money and a subsidy, to the technical innovation of the manufacturing industry, and it has made light of the service industry, and has neglected investment. (2) The range of Japan's service industry is wide. There is a service industry with high and with low productivity. Therefore, it will get confused if all together discusses a service industry. (3) Excellent talented people in a labor-intensive service industry did not gather, but neither reform nor innovation progressed. (4) As a feature of service goods, there are the simultaneity of production and consumption, disappearance nature whose stock is not effective, non-concreteness nature which cannot be touched, heterogeneity which quality does not fix, etc., and it seemed that there is the side which reform cannot carry out easily. And an original author's idea about the policy of such business solutions is proposed to below. Although technical-capabilities maintenance of the manufacturing industry is also important for the Japanese government, we have to consider earnestly the support money and the subsidy to technical innovation of a service industry. And it is necessary to enlarge weight of the reform investment in a service industry. *A It is necessary to classify the service industry of Japan into a high intellectual service industry and a labor-intensive service industry, and to consider the solution over each subject. *B In order that excellent talented people in service industry may employ, we have to put into practice the increase in efficiency and rationalization of business including an improvement of an operating process which becomes the high added value industry. *C Service goods should wipe away the negative feeling that there is the side which is hard to reform unlike article goods, and should strive for IT-izing for operating efficiency, or other rationalization. If the above solution is implemented, it will lead to the bottom raising of the industry of all Japan, and it will seem that global competitiveness will also become high. It seems that an author's proposal not only contributes to recovery of economic strength of Japan, but is an idea which leads also to the improvement of the service industry of other advanced nations since this problem of the productivity slowdown of service industry is also a problem common to advanced nations.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"239 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125158811","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper provides feedback from the experimentation of an innovation contest as a mean to support collaborative activities at the early phases of service design. Our objective is to derive from our investigation an innovation contest organization support service that allows launching and monitoring such events in multiple settings. The aim of providing such a service corresponds to the need of facilitating collaborative and open innovation strategies and to provide new solutions for assisting individual and collective upskilling in collaborative service design practices. Innovation contests are currently used as instruments to trigger new ideas and foster creativity, be they individual or collective, based on personal or organizational participation, whatever their level of specificity or object. Besides their fashionable and fun qualities, there is general consensus on a lack of structured guidelines and fact-based elements and indicators to monitor and use their residual value. The experimentation protocol consisted in the ethnographical observation of a full-scale innovation contest. This contest, tailored for a RTO (Research & Technological Organization) in the field of service science, management and engineering, was specifically instrumented to support the co-creation phases of a service system, from ideation to the assessment of the service value. In this paper, we will address how we have investigated collaborative service design, iterating from theoretical to empirical situations in order to produce actionable knowledge. Elaborating efficient creativity support systems starts by capturing the appropriated requirements, involving key stakeholders in defining and building implementation strategies of such systems.
{"title":"Innovation Contests as Support Systems for New Service Value","authors":"Olivier Zephir, L. Johannsen, Géraldine Vidou","doi":"10.1109/SRII.2012.46","DOIUrl":"https://doi.org/10.1109/SRII.2012.46","url":null,"abstract":"This paper provides feedback from the experimentation of an innovation contest as a mean to support collaborative activities at the early phases of service design. Our objective is to derive from our investigation an innovation contest organization support service that allows launching and monitoring such events in multiple settings. The aim of providing such a service corresponds to the need of facilitating collaborative and open innovation strategies and to provide new solutions for assisting individual and collective upskilling in collaborative service design practices. Innovation contests are currently used as instruments to trigger new ideas and foster creativity, be they individual or collective, based on personal or organizational participation, whatever their level of specificity or object. Besides their fashionable and fun qualities, there is general consensus on a lack of structured guidelines and fact-based elements and indicators to monitor and use their residual value. The experimentation protocol consisted in the ethnographical observation of a full-scale innovation contest. This contest, tailored for a RTO (Research & Technological Organization) in the field of service science, management and engineering, was specifically instrumented to support the co-creation phases of a service system, from ideation to the assessment of the service value. In this paper, we will address how we have investigated collaborative service design, iterating from theoretical to empirical situations in order to produce actionable knowledge. Elaborating efficient creativity support systems starts by capturing the appropriated requirements, involving key stakeholders in defining and building implementation strategies of such systems.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133387218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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