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Organizational Resources and Strategy Implementation in Non-Profit Organizations; A Case of Kenya Medical Research Institute, Kenya 非营利组织的组织资源与战略实施肯尼亚医学研究所案例,肯尼亚
Pub Date : 2019-11-08 DOI: 10.35942/ijcab.v3ivi.77
David Lavu Ngui, J. Maina
Most NPOs in Kenya have not fully embraced the use of strategic plans due to the difficulties involved in development implementing of strategic plans. There are many factors that hamper implementation of strategic planning an organisation including inadequate financial resources, human resources, technological competences and organisational culture. The aim of the study was to determine the influence of organizational resources on Strategy Implementationin Non-Profit Organizations with a key focus on The Kenya Medical Research Institute Wellcome Trust Research Programme based in Kilifi County, Kenya. The specific objectives of the study were to examine influence of financial resources on strategic plan implementation, influence of human resources, and influence of technological competences on strategic plan implementation. The study was guided two theories, Resource Based View theory and Learning organisation theory. The research employed a descriptive survey research design. The study’s population was the management staff at KWTRP who were 60 according to the KWTRP (2018). Since the population was small, a census was adopted. The primary data was collected by use of self-administered semi-structured questionnaire. Data analysis was done by use of descriptive statistics such as frequencies, percentages, mean scores and standard deviation with the aid of SPSS and presented through tables, charts, graphs, frequencies and percentages. The study established that human resources, financial resources and technology competence had a positive and significant influence on the implementation of strategy at KWTRP. The study concluded that an organization’s workers important assets as they consistently contribute to an organization’s efficient functioning. That proper allocation of financial resources allows managers to put together more productive and efficient workplace teams and enables them to assess their schedules and predict the availability of resources in real time effectively and that technology competence lies in its ability to streamline interaction both internally and externally. One of the essential benefits of software expertise is its potential by promoting strategic thinking and knowledge transfer to improve the competitive advantage of an organization in the marketplace. The study recommends that the organisation incorporate top-down and bottom-up plan development on human resources in order to gain input from the lower management tier and involve workers in formulating strategies in order to significantly increase their contribution to executing a strategy. The study advises that the leadership of the institute should provide enough financial resources to execute strategies effectively. For each assignment within the plan, periodic cost estimates are important so that the use of financial resources can be made as efficiently as possible. On technology competence, the study suggests that management should seek more support for technical way
肯尼亚的大多数本国专业人员还没有完全接受战略计划的使用,因为在制定和执行战略计划方面存在困难。有许多因素阻碍战略规划的实施一个组织,包括不足的财政资源,人力资源,技术能力和组织文化。该研究的目的是确定组织资源对非营利组织战略实施的影响,重点关注位于肯尼亚基利菲县的肯尼亚医学研究所威康信托研究方案。研究的具体目标是考察财务资源对战略计划实施的影响、人力资源的影响以及技术能力对战略计划实施的影响。本研究以资源基础观理论和学习型组织理论为指导。本研究采用描述性调查研究设计。该研究的对象是KWTRP的管理人员,根据KWTRP(2018年),年龄为60岁。由于人口少,所以实行了人口普查。主要资料采用自填式半结构化问卷收集。数据分析使用描述性统计,如频率、百分比、平均分和标准差,并借助于SPSS软件,以表格、图表、图形、频率和百分比的形式呈现。研究发现,人力资源、财力资源和技术能力对KWTRP战略实施具有显著的正向影响。该研究得出结论,一个组织的员工是重要的资产,因为他们一直为组织的有效运作做出贡献。财务资源的适当分配允许管理人员将更有生产力和效率的工作场所团队组合在一起,并使他们能够评估他们的时间表并有效地实时预测资源的可用性,并且技术能力在于其流线化内部和外部交互的能力。软件专业知识的基本好处之一是它通过促进战略思维和知识转移来提高组织在市场中的竞争优势的潜力。该研究建议组织将自上而下和自下而上的人力资源计划发展结合起来,以便从较低的管理层获得投入,并让工人参与制定战略,以显着增加他们对执行战略的贡献。该研究建议,研究所的领导层应该提供足够的财政资源,以有效地执行战略。对于计划中的每一项任务,定期成本估算是重要的,以便尽可能有效地使用财政资源。关于技术能力,研究报告建议,管理部门应当为执行战略的技术方法寻求更多的支持,为其工作人员制订明确和明确的职业道路,留下改进的余地,以确保支助战略执行工作的连贯性。由于本研究仅针对非营利组织,因此应在私营和公共组织中进行类似的研究。
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引用次数: 5
Shariah Banking and Financial Performance of Selected Commercial Banks in Kenya 伊斯兰教法银行和肯尼亚选定商业银行的财务绩效
Pub Date : 2019-11-08 DOI: 10.35942/ijcab.v3ivi.78
Faith Kwamboka Ongera, Fredrick W. S. Ndede
Financial performance is important among banking institutions. The ability to reinvest earnings and aggressively compete for the market share in the business environment is determined by the level of profits. In recent past, Kenyan commercial banks financial performance has declined due to a number of factors ranging from decline in PAT, interest capping, increased competition and rise in non-performing loans. This has created a need for income diversification where commercial banks are diversifying into shariah banking so as to attract investors with an interest in shariah compliant products and services. The main research objective was to investigate shariah compliant banking effects on the selected Kenyan commercial banks in terms of financial performance. The independent variables employed in the study were liquidity, efficiency and asset quality as determinants of financial performance of commercial bank. There are major gaps in the financial performance literature regarding shariah compliant banking. Minimal research studies have been carried on financial performance comparison between commercial and shariah compliant banks in Kenya. In order to achieve the research objectives, descriptive research approach was employed in the study. A census study was carried out; secondary data from relevant central bank data will be used. The population was the four commercial banks operating shariah banking in Kenya. Secondary data from 2013 to 2017 was obtained from the central bank website and the audited financial statements of the selected licensed commercial banks operating shariah banking in Kenya. Data analysis was achieved through use of descriptive, correlation and regression methods. Data was processed through Statistical Package for Social Science software (SPSS). Data was analyzed using descriptive and inferential analysis and presented using charts and tables. Ratio analysis and trend analysis was used in the study.  The study aimed at using the framework of innovation diffusion theory to suggest a model for adoption of shariah banking in the Kenyan banking industry, modern portfolio theory to explain the importance of diversified portfolio in the Banking Sector and Agency Theory. The study found commercial banks’ performance was as a result of that Shariah banking ratio then by liquidity ratio, efficiency ratio, asset ratio, and finally bank size. Bank size had a ratio of 0.0128, expense management ratio 0.0131, efficiency ratio 0.0024, Asset quality 0.0006, liquidity ratio 0.0120 and sharia banking ratio was 0.0025. It was revealed by the research that commercial banks’ adoption of shariah banking positively influenced their financial performance. This research recommends that same studies to be carried out in Africa’s Eastern part to compare since shariah banking’ concentration is on the Asian and West Africa countries. The research recommends that commercial banks management take advantage of its existing branch networks to open shariah
财务业绩在银行机构中很重要。在商业环境中,盈利再投资和积极争夺市场份额的能力是由利润水平决定的。最近,肯尼亚商业银行的财务业绩由于PAT下降、利息上限、竞争加剧和不良贷款增加等一系列因素而下降。这就产生了收入多样化的需要,商业银行正在向伊斯兰教法银行业务多样化,以吸引对符合伊斯兰教法的产品和服务感兴趣的投资者。主要的研究目标是调查伊斯兰教法合规银行对选定的肯尼亚商业银行在财务绩效方面的影响。本研究采用的自变量为流动性、效率和资产质量作为商业银行财务绩效的决定因素。关于符合伊斯兰教法的银行业务的财务绩效文献中存在重大差距。对肯尼亚商业银行和符合伊斯兰教法的银行之间的财务绩效比较进行了最少的研究。为了达到研究目的,本研究采用了描述性研究方法。进行了人口普查研究;将使用来自中央银行相关数据的辅助数据。人口是在肯尼亚经营伊斯兰教银行的四家商业银行。2013年至2017年的次要数据来自中央银行网站和在肯尼亚经营伊斯兰教银行业务的选定持牌商业银行的经审计财务报表。通过使用描述性、相关性和回归方法进行数据分析。数据通过社会科学统计软件包软件(SPSS)处理。数据分析采用描述性和推断性分析,并采用图表和表格。采用比值分析和趋势分析。本研究旨在利用创新扩散理论的框架提出肯尼亚银行业采用伊斯兰银行的模型,现代投资组合理论解释多元化投资组合在银行业和代理理论中的重要性。研究发现,商业银行的业绩是由于伊斯兰银行比率,然后是流动性比率,效率比率,资产比率,最后是银行规模。银行规模比率为0.0128,费用管理比率为0.0131,效率比率为0.0024,资产质量比率为0.0006,流动性比率为0.0120,伊斯兰银行比率为0.0025。研究发现,商业银行采用伊斯兰银行对其财务绩效产生了积极的影响。这项研究建议在非洲东部进行同样的研究,以进行比较,因为伊斯兰银行的集中在亚洲和西非国家。该研究建议,商业银行管理层应利用现有的分行网络,在核心业务的同时开设伊斯兰银行业务,以开发潜在的新客户。
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引用次数: 3
Credit Information Sharing Practices and Financial Performance of Commercial Banks in Kenya 肯尼亚商业银行信用信息共享实践与财务绩效
Pub Date : 2019-11-08 DOI: 10.35942/ijcab.v3ivi.79
F. O. Odhiambo, Fredrick W. S. Ndede
The banking sector in Kenya suffered increased non-performing credits which prompted collapse of certain banks with an upsurge of loan defaulters. This was mainly attributed to the continued information asymmetry in the industry because of absence of a credit data sharing component. Commercial banks in Kenya have continued to encounter a number of challenges in obtaining information on customers’ payment history that helps guide on determining their ability to access and re-pay loan advancements. This has made more commercial banks to subscribe to credit reference bureaus since its establishment in 2008. As a result, commercial banks in Kenya have been experiencing high rates of Non-Performing Loans advanced to customers. The general objective of the study was to determine the effect of credit information sharing practices on financial performance of commercial bank in Kenya. The study specific objectives were to determine the effect of information accuracy, volume of lending and customer credit reports on financial performance of commercial bank in Kenya. The study was anchored by adverse selection theory, moral hazard theory and asymmetry theory. The researcher used a descriptive research design. The target population was five banks within Nairobi County including KCB, Equity Bank, Family Bank, Cooperative Bank and Barclays Bank. Primary data was collected using questionnaires and secondary data using financial statements of the commercial banks performance for the past 5 years. Data was analysed using descriptive statistics and inferential statistics. The study found that information accuracy, volume of lending and customer credit reports were positively and significantly related to the financial performance of the commercial banks. The study concludes that information accuracy increases the banks ' understanding of the applicants’ features and allows a more precise forecast of their probabilities of repayment, it decreases the information rents that banks could otherwise obtain from their clients and it can function as a borrower discipline tool. Lending volume enhances business banks ' enhanced operations, which in turn leads to banks’ enhanced economic results. Sharing of credit information has made commercial banks grant more loans on the basis of their reputation to deserving clients, thereby improving their profitability. When extensive consumer credit history information are easily accessible, it considerably decreases the cost of entering loan markets for fresh lenders, enhances competition and lowers credit rates. The research recommends that for enhanced results, all financial institutions in Kenya need to protect the precision of their platforms for data sharing. Regular site visits should offer credibility to the precision of the borrowers’ data. The data supplied by CRB should be used efficiently by commercial banks to lend to prospective borrowers. Only borrowers with a strong history of credit should be permitted access to the l
肯尼亚银行部门的不良信贷增加,导致某些银行倒闭,拖欠贷款的人激增。这主要是由于缺乏信用数据共享组成部分,导致该行业持续存在信息不对称。肯尼亚的商业银行在获取客户付款历史信息方面继续遇到许多挑战,这些信息有助于确定客户获得和偿还贷款的能力。自2008年征信机构成立以来,这使得越来越多的商业银行加入了征信机构。因此,肯尼亚商业银行的不良贷款率一直居高不下。本研究的总体目标是确定信用信息共享做法对肯尼亚商业银行财务绩效的影响。研究的具体目标是确定信息准确性、贷款量和客户信用报告对肯尼亚商业银行财务业绩的影响。该研究以逆向选择理论、道德风险理论和不对称理论为基础。研究者采用了描述性研究设计。目标人群是内罗毕县内的五家银行,包括KCB、股权银行、家庭银行、合作银行和巴克莱银行。主要数据采用问卷调查法收集,次要数据采用商业银行近5年的财务报表收集。数据分析采用描述性统计和推理统计。研究发现,信息准确性、贷款量和客户信用报告与商业银行的财务绩效呈显著正相关。研究得出结论,信息准确性增加了银行对申请人特征的理解,可以更准确地预测他们的还款概率,它减少了银行本来可以从客户那里获得的信息租金,它可以作为借款人纪律工具。放贷量提高了商业银行的经营水平,进而提高了银行的经济效益。信用信息的共享使商业银行在信誉的基础上向合格客户发放更多贷款,从而提高了盈利能力。当广泛的消费者信用历史信息很容易获得时,它大大降低了新贷款人进入贷款市场的成本,增强了竞争并降低了信贷利率。该研究建议,为了提高结果,肯尼亚的所有金融机构都需要保护其数据共享平台的准确性。定期实地考察应该为借款人数据的准确性提供可信度。商业银行应有效利用CRB提供的数据向潜在借款人放贷。只有具有良好信用记录的借款人才能获得贷款。研究还提出肯尼亚商业银行应以借款人的声誉资产为授信基础,确保贷款违约率小,从而提高商业银行绩效。
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引用次数: 0
Total Quality Management Practices and Performance of Commercial Banks in Kilifi Town, Kenya 肯尼亚Kilifi镇商业银行的全面质量管理实践和绩效
Pub Date : 2019-11-04 DOI: 10.35942/ijcab.v3ivi.75
Dorotia Wandoe Waduu, Maina Rugami
Any business entity aims at attaining high level of customer satisfaction. The entity always does this by providing quality goods and services. It is crucial that within a firm, all of its internal clients are fulfilled in ensuring that effective satisfaction of external clients is attained. TQM has been presently presented as the means of management that focus in improving an organization’s financial performance by attaining customer needs and quality of product provision. The research primary focused on examining the key impacts of TQM on management and financial performance of Kenya’s banks in Kilifi Town. The study’s objectives were based on establishing the impact of staff involvement, the management commitment, regular improvements and customer focus of the bank’s performance. The entire research was based on Deming’s theory of TQM and Porter’s theory of competitive advantage. In attaining the research objectives, the research utilized descriptive research technique and a population of 195 participants from 13 commercial banks in operation within the Town of Kilifi. A 30 percent sample was considered reflections of 59 participants. In getting information from the respondents the study utilized both structures and unstructured questionnaires that consisted of both open and closed ended questions. However, respondents had varying questions and had the opportunity to answer appropriately. SPSS (Version 22) stands out as one of the key analysis tool to be used in examine the quantitative data collected, and then the information was presented by the use of means, frequencies, percentages, standard deviations an means. The research utilized multiple regressions analysis in estimating the study model. The study’s gathered and analyzed data was presented by the use of tables, charts, graphs and frequencies meant to enhance the process of interoperations, provision of conclusions and recommendations. Theoretically, the research is expected to be of importance both to firms expected to use the information in enhancing quality products provisions and academicians expected to do researches on a similar or related topic.It was established that the selected TQM practices which included customer focus, top management commitment, continuous improvement and employee involvement significantly and positively influence the performance of commercial banks in Kilifi Town. The study concluded that the banks to a great extent embrace the four TQM practices in a bid to improve service provision, client attraction and retention and also improve organizational performance. It was further concluded that the banks embrace continuous process, procedures and system improvement to enhance operational efficiency and customer satisfaction. The study also concluded that the banks valued customers in a bid to enhance market share and customer base and also stay competitive in the market. The study further concluded that the top management was committed to enhancing service qu
任何商业实体都以获得高水平的客户满意度为目标。实体总是通过提供高质量的商品和服务来做到这一点。至关重要的是,在公司内部,所有内部客户都得到满足,以确保获得外部客户的有效满意。目前,TQM被认为是一种通过满足顾客需求和提供产品质量来提高组织财务绩效的管理手段。研究主要集中在检查TQM对Kilifi镇肯尼亚银行的管理和财务绩效的关键影响。这项研究的目标是建立在确定员工参与、管理层承诺、定期改进和以客户为中心对银行业绩的影响的基础上。整个研究基于Deming的TQM理论和Porter的竞争优势理论。为了实现研究目标,研究采用了描述性研究技术,并对基利菲镇内13家商业银行的195名参与者进行了调查。30%的样本被认为是59名参与者的反映。在从受访者获得信息的研究利用结构和非结构化问卷,包括开放和封闭的问题。然而,受访者有不同的问题,并有机会适当地回答。SPSS(版本22)脱颖而出,作为一个关键的分析工具,用于检查收集的定量数据,然后通过使用的手段,频率,百分比,标准偏差和手段提出的信息。本研究采用多元回归分析对研究模型进行估计。这项研究收集和分析的数据是通过使用表格、图表、图形和频率来呈现的,目的是加强相互操作的过程,提供结论和建议。从理论上讲,这项研究对希望利用这些信息提高优质产品供应的公司和希望研究类似或相关主题的学者都很重要。结果表明,以客户为中心、高层管理承诺、持续改进和员工参与的TQM实践对基利菲镇商业银行的绩效产生了显著而积极的影响。该研究的结论是,银行在很大程度上采用了四种全面质量管理实践,以改善服务提供,吸引客户和保留客户,并提高组织绩效。报告进一步指出,银行持续改善流程、程序和系统,以提高运作效率和客户满意度。该研究还得出结论,银行重视客户,以提高市场份额和客户基础,并在市场上保持竞争力。研究进一步得出结论,高层管理人员致力于提高服务质量、员工参与和参与质量整合、利益相关者参与、沟通和集体决策。研究建议,银行需要更多地让员工和利益相关者参与决策和政策制定,以促进集体责任和绩效。研究建议,有必要改善客户服务,以迎合所有类别的客户,并为客户提供增值服务。本研究仅对四种TQM实践进行了研究,需要对其他TQM实践进行进一步的研究。
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引用次数: 1
Merchandizing Practices and Sales Performance of Supermarkets in Nakuru County, Kenya 肯尼亚纳库鲁县超市的商品陈列方式与销售业绩
Pub Date : 2019-11-04 DOI: 10.35942/ijcab.v3ivi.76
Lilian Ndinda Mua, A. Anyieni
In Kenya, the challenges of sales performance are prevalent amongst the supermarkets. A declining sales performance was noted for Uchumi supermarket in its 2016 financial year leading to its poor financial performance. Nakumatt supermarket has also had poor sales performance in the recent years leading to its struggling financial position. Merchandizing is one of the aspects that can be utilized for the purposes of improving on sales performance. The purpose of the study is to determine the effect of merchandizing practices and sales performance of Supermarkets in Nakuru County, Kenya. The study seeks to examine the diverse aspects of merchandizing on sales performance and try to establish why the supermarkets are making losses and not profits on sales. The study specifically seek to determine the effect of customer attraction, product differentiation, product access and staff attributes on sales performance of Supermarkets in Nakuru town. This study used The Product Marketing Mix Theory, Customer Behaviour Theory and Impulse Buying Behaviour Theory. This study utilized descriptive research design to guide the study on data collection, analysis and presentation of findings. To obtain its data, the study will target the eight main supermarkets in Nakuru Town. The target population for the study was 590 staff comprising of management and supermarket line attendants. Nassiuma formula was used to determine the desired sample size for the study. A sample size of 86 respondents was selected. The study then use stratified sampling to select the supermarket line attendants into the study sample.  This study used structured questionnaires to obtain its data from supermarket line attendants. Validity and reliability of research questionnaire was tested by conducting a pilot study. This study used Content validity to ascertain the validity of the research questionnaires. The study used Cronbach’s Alpha test of internal consistency to test the reliability of the study questionnaires. Statistical Package for Social Sciences (SPSS) version 22. This study used both descriptive and inferential statistics. The entire study used tables to present the findings. The study further concluded that there was a positive relationship between product differentiation aspects and sales performance of fast moving consumer goods in Nakuru town supermarkets. The item that had the highest mean score was that supermarket stocks products based on customer specification. It was also concluded that there was a positive relationship between product access and sales performance of fast moving consumer goods in Nakuru town supermarkets. The metric that had the highest mean score was that supermarket has presence of reliable product distribution channels throughout the year. In the context of staff attributes, the study concluded that there was a positive relationship between staff attributes and sales performance fast moving consumer goods in Nakuru town supermarkets. The statement tha
在肯尼亚,超市普遍面临销售业绩的挑战。Uchumi 超市 2016 财年的销售业绩下滑,导致其财务业绩不佳。Nakumatt 超市近年来的销售业绩也不佳,导致其财务状况陷入困境。商品陈列是可以用来提高销售业绩的一个方面。本研究的目的是确定商品陈列方法对肯尼亚纳库鲁县超市销售业绩的影响。本研究试图考察商品陈列对销售业绩的不同影响,并试图确定超市销售亏损而不盈利的原因。研究特别寻求确定纳库鲁镇超市的顾客吸引力、产品差异化、产品准入和员工属性对销售业绩的影响。本研究采用了产品营销组合理论、顾客行为理论和冲动购买行为理论。本研究采用描述性研究设计来指导数据收集、分析和结果陈述。为了获取数据,本研究将以纳库鲁镇的八家主要超市为目标。研究的目标人群为 590 名员工,包括管理人员和超市一线服务员。研究使用 Nassiuma 公式确定了所需的样本量。选定的样本量为 86 名受访者。然后,研究使用分层抽样法将超市一线服务员选入研究样本。 本研究使用结构化问卷从超市售货员处获取数据。通过试点研究检验了研究问卷的有效性和可靠性。本研究使用内容效度来确定研究问卷的有效性。本研究使用 Cronbach's Alpha 内部一致性测试来检验研究问卷的可靠性。社会科学统计软件包(SPSS)版本 22。本研究使用了描述性和推论性统计方法。整个研究使用表格来呈现研究结果。研究进一步得出结论,纳库鲁镇超市快速消费品的产品差异化方面与销售业绩之间存在正相关关系。平均得分最高的项目是,超市根据客户的要求储备产品。研究还得出结论,纳库鲁镇超市快速消费品的产品获取与销售业绩之间存在正相关关系。平均得分最高的指标是超市全年都有可靠的产品销售渠道。在员工特质方面,研究得出的结论是,员工特质与纳库鲁镇超市快速消费品的销售业绩之间存在正相关关系。超市销售人员对产品规格有足够了解这一说法的平均得分最高。研究进一步得出结论,商品策略,即顾客吸引力、产品准入、产品差异化和员工特质,对纳库鲁镇超市快速消费品的销售业绩水平有显著的预测作用。员工特质对纳库鲁镇超市快速消费品销售业绩的影响最大。这项研究将有助于超市高层管理人员做出商品销售决策。 这项研究还将有助于该学科领域的学者以及未来的研究人员,因为这项研究将为有限的有关商品销售策略和销售业绩的文献增添新的内容。
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引用次数: 0
Effect of Diversification on Financial Performance of Commercial Banks in Kenya 多元化经营对肯尼亚商业银行财务绩效的影响
Pub Date : 2019-10-31 DOI: 10.35942/ijcab.v3iv.67
J. Ndungu, W. Muturi
Diversification plays a vital role in risk management and consequently financial performance of commercial banks. Diversification mitigates systemic risk facing a commercial bank and thus reduces the probability of bank failure. In Kenya, commercial banks have been diversifying their business by increasingly offering new services such as mobile banking, agency banking, bank-assurance, faceless banking and integrating microfinance in their banking system. Diversification by the commercial banks  is premised on the need to enhance financial performance. This has mainly emanated from banking industry having undergone numerous regulations regimes which over the years have affected financial performance of these entities. Empirical literature shows that diversification may not always lead to higher financial performance due to increased overheads and exhausted economies of scale. The study sought to determine the effect of diversification on financial performance of commercial banks in Kenya. The specific objectives of the study were to determine the effect of income diversification on financial performance of commercial banks in Kenya, to examine the effect of geographical diversification on financial performance of commercial banks in Kenya and to examine the effect of product diversification on financial performance of commercial banks in Kenya. Secondary data used by the study was collected for five years period (2013-2017 on annual basis). All the commercial banks were studied. Data was analysed using descriptive and inferential statistics and presented in tables and figures. The study found that Income Source Diversification and Geographical Diversification had a positive effect on the financial performance of the commercial banks while the Product Diversification had a negative impact the financial performance the commercial banks. The findings from the OLS regression analysis revealed that the diversification components studied namely product diversification, geographical diversification and income diversification explain up to 13.3% of the variations in return on assets (R2=0.133) and 18.7% of the variations in return on equity (R2=0.187). The study concluded that financial performance of the commercial banks in Kenya can be accounted for by the diversification strategies that have been implemented. It was further concluded that increased formulation and implementation of additional diversification strategies resulted in significant improvement in the financial performance of the commercial banks. The study recommended that managers at the commercial banks to make formulation and implementation of diversifications as a key organizational priority. Before the adoption of any particular diversification, the management of the commercial banks are econcouraged to first determine the suitability of that particular diversification strategies based on the organization structure, culture and policies and the overall intended outcomes. The study recom
多元化经营对商业银行的风险管理和财务绩效起着至关重要的作用。多元化经营减轻了商业银行面临的系统性风险,从而降低了银行倒闭的概率。在肯尼亚,商业银行通过越来越多地提供手机银行、代理银行、银行保险、匿名银行和将小额信贷纳入其银行系统等新服务,使其业务多样化。商业银行多元化经营的前提是提高财务绩效的需要。这主要是由于银行业经历了许多监管制度,这些制度多年来影响了这些实体的财务业绩。实证文献表明,由于管理费用的增加和规模经济的枯竭,多元化未必总能带来更高的财务业绩。本研究试图确定多元化对肯尼亚商业银行财务业绩的影响。本研究的具体目标是确定收入多样化对肯尼亚商业银行财务绩效的影响,研究地理多样化对肯尼亚商业银行财务绩效的影响,以及研究产品多样化对肯尼亚商业银行财务绩效的影响。该研究使用的次要数据收集了五年(2013-2017年,每年一次)。对所有商业银行进行了研究。数据使用描述性和推断性统计进行分析,并以表格和数字形式呈现。研究发现,收入来源多元化和地域多元化对商业银行财务绩效有正向影响,而产品多元化对商业银行财务绩效有负向影响。OLS回归分析的结果显示,所研究的多元化成分,即产品多元化、地域多元化和收入多元化,解释了高达13.3%的资产收益率变化(R2=0.133)和18.7%的净资产收益率变化(R2=0.187)。该研究的结论是,肯尼亚商业银行的财务业绩可以通过已实施的多元化战略来解释。进一步的结论是,更多的多样化战略的拟订和执行使商业银行的财务业绩有了显著改善。该研究建议商业银行的管理人员将多元化的制定和实施作为一项关键的组织优先事项。在采取任何特定多样化之前,鼓励商业银行的管理层首先根据组织结构、文化和政策以及总体预期结果确定该特定多样化战略的适宜性。该研究建议政府和其他监管机构制定有利于商业银行实施多元化的政策。这将确保不仅银行而且不同部门的其他组织在使用和采用多样化方面具有效力、效率和一致性。
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引用次数: 4
Effect of Financial Control Mechanisms on Performance of Income Generating Units in Selected Public Universities in Kenya 财政控制机制对肯尼亚选定公立大学创收单位绩效的影响
Pub Date : 2019-10-31 DOI: 10.35942/ijcab.v3iv.66
Shadrack Musunkui Towett, I. Naibei, Williter Rop
In an attempt to bridge the gap between the budgetary allocations and actual expenditures most universities have started income generating units with the aim of boosting their operational expenses. Whereas there is the potential of the use of Income Generating Units (IGUs) to generate additional funds, most universities still experience challenges in full implementation and realization of the revenue goal. This study therefore sought to determine the financial control mechanisms affecting performance of income generating units among selected public universities. The study sought to determine the effect of internal controls, credit policies, financial risk management and internal audit on performance of income generating units in selected universities. Targeted population was all the 290 employees in the IGU departments of selected public universities. The respondents were sampled using simple random sampling so as to enable equal representation of the target population without any biasness. Data collection was done using the questionnaire to ensure sufficient data was collected from the respondents. Descriptive statistics assisted in the determination of respondent’s views and opinions on every variable. Qualitative data was analysed using content analysis into meaningful, precise and comprehensive statements and presented in quotations. Data analysis was done using SPSS version 21 and data presented in form of figures and tables. The study ensured that all ethical considerations were considered by the study. The findings were that most employed Income Generating Units in Public Universities were Collection of rental fees, Evening and executive programs and Trainings of both short and long courses while the least was established to be Sales of memorabilia and books. All the financial control mechanism investigated namely internal audit, internal control measures, risk management strategies and credit policies had large extents of adoption in the selected universities. The results of the regression analysis showed that the financial control mechanisms investigated had a significant positive relationship on performance of the IGUs. Specifically, 47% of the variation of the performance of IGUs was established to be explained by the studied factors. The study concluded that the performance of the IGUs among the selected public universities was largely accounted for by the implemented financial control measures. Therefore effective financial control mechanisms is concluded to lead to better IGU performance whereas shortcomings in the financial control mechanisms is concluded to lead to diminished returns in the IGUs. The study recommended that the management in charge of the IGU department in the public universities to prioritize the formulation, implementation and monitoring of financial control mechanisms in the IGUs. To facilitate effective financial controls, the study recommended that the management especially those in the audit section to conduc
为了弥补预算拨款和实际支出之间的差距,大多数大学都开办了创收单位,目的是增加其业务费用。虽然使用创收单位(igu)有可能产生额外的资金,但大多数大学在全面实施和实现收入目标方面仍然面临挑战。因此,本研究试图确定在选定的公立大学中影响创收单位绩效的财务控制机制。这项研究试图确定内部控制、信贷政策、财务风险管理和内部审计对选定大学创收单位业绩的影响。目标人群是选定公立大学IGU系的290名雇员。受访者采用简单的随机抽样,以使目标人群的平等代表性,没有任何偏见。使用问卷收集数据,以确保从受访者收集到足够的数据。描述性统计有助于确定受访者对每个变量的看法和意见。定性数据分析使用内容分析成有意义的,精确的和全面的陈述,并在引文中提出。数据分析使用SPSS 21版,数据以图表形式呈现。这项研究确保了所有的伦理考虑都被考虑在内。结果发现,公立大学中就业最多的创收单位是收取租金、晚间和执行课程以及短期和长期课程的培训,而最少的创收单位是销售纪念品和书籍。所调查的所有财务控制机制,即内部审计、内部控制措施、风险管理策略和信贷政策,在所选大学都有很大程度的采用。回归分析结果表明,所调查的财务控制机制与政府间单位的绩效存在显著的正相关关系。具体而言,igu性能变化的47%可以由所研究的因素解释。研究的结论是,在选定的公立大学中,政府间小组的表现在很大程度上是由于实施了财务控制措施。因此,有效的财务控制机制可以提高政府间单位的绩效,而财务控制机制的缺陷则会导致政府间单位的收益减少。该研究建议,公立大学IGU部门的主管部门应优先考虑制定、实施和监测IGU的财务控制机制。为了促进有效的财务控制,该研究建议管理部门,特别是审计科的管理部门对政府间小组进行定期检查。此外,建议经常进行改革,以解决政府间单位在整合财务管制措施方面所经历的缺点。
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引用次数: 2
Effect of Public Participation on Local Legislation in Banadir Region, Somalia 公众参与对索马里巴纳迪尔地区地方立法的影响
Pub Date : 2019-10-31 DOI: 10.35942/ijcab.v3iv.74
A. Mohamed, F. Kiruthu
Public participation plays an important role in the democratization of countries globally. The accomplishment of public participation process is determined by how well it is organized.  This study sought to examine the effects of public participation on local legislation in Banadir region of Somalia. The study was guided by the following objectives, to investigate factors that led to public participation, examine the design of public participation mechanism; investigate the process of public participation and analyze the consequences of public participation. The research will employ a descriptive research design. The study population comprised all the stakeholders including the youth, elders, staff employed by the regional government, the clergy, politicians and the non-governmental organizations involved in public participation in Banadir region. Purposive sampling was done to come up with the sample size of the study. Regarding the variance among the target population, where a number of target population involved, the sample size of this study was 130 respondents. Eighty (80) of the respondents were community members including local politicians, clergies, traders, university lecturers, university students, farmers, chiefs and opinion leaders. Twenty (20) of the participants were management staff and heads of national civil labor departments. Thirty (30) respondents were also from the Local community elders who are engaged in public participation programs in Banadir Region.  Both secondary and primary data was accessed for the study. Primary data was collected from the identified stakeholders using the questionnaires, while secondary data was obtained from books and journals from Kenyatta University Post Modern Library. The study used two theories: New public management theory and Cornwall’s Theory of Participation that describe the relevance of public participation public development. Data processing and cleaning was done; the descriptive statistics was utilized quantitative data. Statistical tables and graphs was present the result. Content analysis was used to analyze qualitative data. The study found out that the citizen’s attitude has an impact on public participation. When citizens have a positive attitude towards the local legislation services, there are high chances they will participate. The study also found out that public participation design and process have an influence on local legislation. Therefore, the study recommends that the government and other stakeholders should come up with various ways of ensuring that all citizens are informed about public participation. The study also recommended that public participation design and process should be improved with the aim of improving public participation.
公众参与在全球各国民主化进程中发挥着重要作用。公众参与过程的成功与否取决于组织的好坏。本研究旨在审查公众参与对索马里巴纳迪尔地区地方立法的影响。本研究以以下目标为指导,探讨导致公众参与的因素,审视公众参与机制的设计;调查公众参与的过程,分析公众参与的后果。本研究将采用描述性研究设计。研究人口包括所有利益攸关方,包括青年、老年人、地区政府雇用的工作人员、神职人员、政治家和参与巴纳迪尔地区公众参与的非政府组织。有目的的抽样是为了得出研究的样本量。关于目标人群之间的差异,其中涉及多个目标人群,本研究的样本量为130名受访者。80名受访者是社区成员,包括当地政治家、神职人员、商人、大学讲师、大学生、农民、酋长和意见领袖。参与者中有20人是管理人员和国家民事劳动部门负责人。30名受访者也来自巴纳迪尔地区从事公众参与项目的当地社区长老。本研究访问了次要和主要数据。使用问卷调查从确定的利益相关者收集主要数据,而次要数据从肯雅塔大学后现代图书馆的书籍和期刊中获得。该研究使用了两种理论:新公共管理理论和康沃尔的参与理论,描述了公众参与公共发展的相关性。完成数据处理和清洗;描述性统计采用定量数据。统计图表给出了结果。采用内容分析法对定性资料进行分析。研究发现,公民的态度对公众参与有影响。当市民对地方立法服务持积极态度时,他们参与的可能性就高。研究还发现,公众参与设计和过程对地方立法有影响。因此,该研究建议,政府和其他利益相关者应该想出各种方法,确保所有公民都了解公众参与的情况。研究亦建议改善公众参与的设计和程序,以促进公众参与。
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引用次数: 0
Workforce Diversity on Employee Performance in the Office of the Attorney General and Department of Justice, Kenya 肯尼亚总检察长办公室和司法部员工绩效的劳动力多样性
Pub Date : 2019-10-30 DOI: 10.35942/ijcab.v3iv.73
Hellen Kanaiza Barang’a, Chrispen Maende
Embracing and managing diversity in today’s business world is an essential part of successful business practices as it brings various voices to a team, improves morale and increases overall productivity. However, manager face difficulties in understanding the value of each person’s unique abilities or voice, there may arise some instances where certain employees still have conflicts. Ineffective communication of key objectives results in confusion, lack of teamwork, and low morale. In the office of the attorney general and department of justice now going through a massive influx of young workforce in both gender with diverse educational background and from different ethnic groups have brought a challenge of having different sets of values, expectations, and work styles in the work place and also understanding the other’s culture has been a heavy task on managing work force in the organization. It is due to this regard that this study sought to investigate the influence of workforce diversity on employee performance in the office of the Attorney General and Department of Justice in Nairobi City County, Kenya. The study specific objectives were to examine the influence of educational background diversity, ethnicity diversity, age diversity and gender diversity on employee performance. The theories guiding the study were the human capital theory, social identity theory, social exchange theory and social categorization theory. This study will use descriptive survey research design. The unit of observation was office of the Attorney General and Department of Justice in Nairobi City County, Kenya and the unit of observation was 5 Human Resource Managers and 50 Support Staff from HRM department. A census of 55 respondents was carried out. Primary data was collected using questionnaires. Quantitative data was analysed with the use of descriptive statistics such as mean and standard deviations and presented using tables, graphs, charts and figures. Content analysis was used to test data that was qualitative in nature or aspect of the data collected from the open ended questions. Multiple regression analysis was used to test the extent to which the variables relate to each other. The study examined that educational background diversity, ethnicity diversity, age diversity and gender had a positive and significant relationship on employee performance. The study concluded that employees with diverse educational background promote higher levels of consistency, creativity because of their unique perspectives. Ethnicity diversity management improve gains in worker welfare and efficiency, leads to reduced turnover costs, fewer internal disputes and grievances, prevention of marginalization and exclusion of categories of workers, improved social cohesion and so on. Age diversity in the workplace provides a larger spectrum of knowledge, values, and preferences. Having a diverse gender within the organization leads to a wider talent pool, encourages different points
在当今的商业世界中,拥抱和管理多样性是成功商业实践的重要组成部分,因为它为团队带来了不同的声音,提高了士气,提高了整体生产力。然而,管理者在理解每个人的独特能力或声音的价值方面面临困难,可能会出现某些员工仍然存在冲突的情况。关键目标的无效沟通导致混乱、缺乏团队合作和士气低落。在司法部长办公室和司法部现在正在经历大量年轻劳动力的涌入男女都有不同的教育背景,来自不同的种族这带来了在工作场所有不同的价值观,期望和工作方式的挑战,同时了解对方的文化对管理组织中的员工来说是一项艰巨的任务。正是由于这一点,本研究试图调查肯尼亚内罗毕市县总检察长办公室和司法部的劳动力多样性对员工绩效的影响。研究的具体目的是考察教育背景多样性、种族多样性、年龄多样性和性别多样性对员工绩效的影响。指导本研究的理论有人力资本理论、社会认同理论、社会交换理论和社会分类理论。本研究将采用描述性调查研究设计。观察单位是肯尼亚内罗毕市县总检察长办公室和司法部,观察单位是人力资源管理部门的5名人力资源经理和50名支助工作人员。对55名受访者进行了普查。主要数据采用问卷调查方式收集。定量数据分析使用描述性统计,如平均和标准偏差,并提出了表格,图形,图表和数字。内容分析用于测试从开放式问题中收集的定性数据或数据方面的数据。使用多元回归分析来检验变量相互关联的程度。研究发现,教育背景多样性、种族多样性、年龄多样性和性别对员工绩效有显著的正向影响。该研究得出结论,具有不同教育背景的员工因其独特的视角而促进了更高水平的一致性和创造力。种族多样性管理提高了工人福利和效率的收益,减少了流动成本,减少了内部纠纷和不满,防止了边缘化和排斥工人类别,提高了社会凝聚力等等。工作场所的年龄多样性提供了更大范围的知识、价值观和偏好。在组织中拥有多元化的性别会带来更广泛的人才库,鼓励来自不同生活经历的不同观点和方法,并鼓励组织挑战性别刻板印象。该研究建议,该组织应聘请不同背景的人从事教育工作,以提高创造力和创新能力。当涉及到促进和监督工作场所的种族多样性政策时,组织管理层有责任。对于组织来说,找到有效的方法来应对年龄多样性的挑战是非常重要的,因为老年员工和年轻员工都可以以自己独特的方式为组织做出巨大贡献。组织应该鼓励团队领导为项目选择不同的群体,以确保性别不会自然分离。
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引用次数: 2
Strategic Thinking and Performance of Milk Processing Firms In Nyeri County, Kenya 肯尼亚尼耶里县牛奶加工企业的战略思考与绩效
Pub Date : 2019-10-30 DOI: 10.35942/ijcab.v3iv.72
Peter Kamau Mathinji, P. Waithaka
The milk processing firms in Nyeri County are in different stages of development but undertaking diverse strategic initiatives aimed at developing and improving their performance across the convoluted value chain ranging from milk collection, processing, and marketing. However, the firms are still experiencing challenges in performance mostly as a result of poor response to market changes, lack of innovations and inefficiencies. The study sought to find out the role of strategic thinking on performance by investigating the effects of strategic thinking on the performance of milk processing firms in Nyeri County, Kenya. The study targeted the milk processing firms that collect, process and market various milk products in Nyeri County and exclude those that just collect milk and processed elsewhere. The general objective of the study was to investigate the effect of various aspects of strategic thinking on the performance of milk processing firms in Nyeri County. The specific objectives of the study were; to investigate how refining of competitive strategies affect the performance of the milk processing firms, effect of environmental scanning on the performance of the milk processing firms, how stakeholders’ engagement affected the performance of the milk processing firms and the effects of business process redesigning on the performance of milk processing firms in Nyeri County. The study targeted all five milk processing firms that collect process and market milk products in Nyeri County. The respondents of the study were the entire top management of the milk processing firms that comprised of some 76 officers. Questionnaires were the data collection tools used in the study. The questionnaires were administered using drop and pick method. The data was coded and entered into Statistical Software for Social Science (SPSS) where both descriptive analysis and inferential analysis of multiple regression analysis was done. The study found that strategic thinking had a positive and significant effect on the performance of milk processing firms in Nyeri County. Refinement of competitive strategies had the largest positive effect on performance while re-designing of business processes had the least but positive effect on the performance of milk processing firms in Nyeri County. The study concluded that strategic thinking had significant and positive effects on the performance of milk processing firms in Nyeri County. As found out in the multiple regression analysis, all the combined strategic thinking activities of refinement of competitive strategies, environmental scanning, stakeholders’ engagement and business process re-designing had an effect on the performance of milk processing firms in Nyeri. The study recommended that strategic thinking among milk processing firms should be data-driven. Geared towards adjusting to market needs and supported by regular market surveys.
尼耶里县的牛奶加工企业处于不同的发展阶段,但正在采取各种战略举措,旨在发展和提高从牛奶收集、加工到营销的整个复杂价值链的绩效。然而,由于对市场变化反应不力、缺乏创新和效率低下,这些公司的业绩仍然面临挑战。该研究试图通过调查战略思维对肯尼亚尼耶里县牛奶加工企业绩效的影响,找出战略思维对绩效的作用。这项研究的目标是在尼日县收集、加工和销售各种奶制品的牛奶加工公司,而不包括那些只收集牛奶并在其他地方加工的公司。该研究的总体目标是调查战略思维的各个方面对聂日县牛奶加工企业绩效的影响。研究的具体目标是:探讨竞争策略的细化对乳业企业绩效的影响、环境扫描对乳业企业绩效的影响、利益相关者的参与对乳业企业绩效的影响以及业务流程重新设计对乳业企业绩效的影响。这项研究的目标是尼日县所有五家收集、加工和销售乳制品的牛奶加工公司。该研究的受访者是牛奶加工公司的全部高层管理人员,约有76名官员。问卷调查是研究中使用的数据收集工具。问卷采用丢取法进行。将数据编码并输入社会科学统计软件(SPSS),进行描述性分析和多元回归分析的推理分析。研究发现,战略思维对聂日县牛奶加工企业绩效有显著的正向影响。聂日县乳品加工企业的绩效正向影响最大的是竞争策略的细化,而业务流程的重新设计对绩效的正向影响最小。研究发现,战略思维对聂日县牛奶加工企业的绩效有显著的正向影响。多元回归分析发现,竞争战略精细化、环境扫描、利益相关者参与和业务流程重新设计等综合战略思维活动对尼耶里牛奶加工企业的绩效有影响。该研究建议,牛奶加工企业的战略思维应该以数据为导向。适应市场需要,定期进行市场调查。
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引用次数: 1
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International Journal of Current Aspects
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