People analytics is a data-driven approach to improving people-related decisions for advancing both individual and organizational success. While people have always been critical to the success of organizations, many business leaders still make key decisions about their workforce based on intuition, experience, advice, and guesswork. However, today leaders can improve their people decision-making based on the collection and systematic analysis of data. A closer look at the operations of many deposit taking micro-finance institutions reveals that they all face challenges related to human resources management. These firms invest in human development, only for the human capital to leave for greener pastures within a short period, impacting negatively and heavily on performance, survival and growth. It is therefore imperative that they undertake serious human resource evaluation, and people analytics can be a crucial tool for the success of this process. The aim of the study was thus to evaluate the effect of people analytics on the performance of Deposit Taking Micro Finance Institutions in Nyeri County, Kenya. The specific objectives guiding the study were: to determine the influence of technology adoption on the performance of deposit taking micro-finance institutions, effect of human resource data access on the performance of deposit taking micro-finance institutions, effect of data management capacity on the performance of deposit taking micro-finance institutions, and the effect of stewardship for people analytics on the performance of deposit taking micro-finance institutions in Nyeri County, Kenya. The study adopted the descriptive research design while targeting173 respondents comprising 8 human resource managers and 165 staff in the human resource department of 8 registered deposit taking micro-finance institutions in Nyeri County. Through stratified sampling method, all managers (8) and 30% (50) of the 165 staff comprised the sample size of 58 respondents. The selected respondents were considered key informants in the study area. Data was collected from primary sources using a semi-structured questionnaire. Data was analyzed with the aid of Statistical Package for Social Studies and excel computer software through descriptive (percentages, means, standard deviation), as well as inferential statistical methods (correlation and regression techniques). Tables and graphs were used for data presentation. Results showed that the micro finance institutions had established infrastructure for the application of technology. Descriptive and inferential analysis results indicated that technology adoption, human resource data access, data management and stewardship had a positive relationship with the performance of MFIs. Findings further indicated that out of the four independent variables, only three were significant: human resource data access, data management and stewardship. The study thus concluded that HR data access, data management and stewards
人员分析是一种数据驱动的方法，用于改进与人员相关的决策，以促进个人和组织的成功。虽然员工一直是组织成功的关键，但许多商业领袖仍然根据直觉、经验、建议和猜测来做出关于员工的关键决策。然而，今天的领导者可以通过收集和系统分析数据来改善他们的人事决策。仔细观察许多接受存款的小额信贷机构的运作情况，可以发现它们都面临着与人力资源管理有关的挑战。这些公司投资于人力发展，只是为了人力资本在短时间内离开，对业绩，生存和增长产生负面和严重的影响。因此，他们必须进行认真的人力资源评估，而人员分析可以成为这一过程成功的关键工具。因此，本研究的目的是评估人员分析对肯尼亚尼耶里县接受存款的微型金融机构绩效的影响。指导这项研究的具体目标是:确定技术采用对小额存款机构绩效的影响，人力资源数据访问对小额存款机构绩效的影响，数据管理能力对小额存款机构绩效的影响，以及管理人员分析对肯尼亚尼耶里县小额存款机构绩效的影响。本研究采用描述性研究设计，调查对象为聂日县8家注册存款小额信贷机构的人力资源经理8名，人力资源部门员工165名，共173人。通过分层抽样的方法，165名员工中的所有管理人员(8名)和30%(50名)构成58名受访者的样本量。选定的受访者被认为是研究领域的关键线人。使用半结构化问卷从主要来源收集数据。通过描述性(百分比、均值、标准差)和推理性统计方法(相关和回归技术)，借助Statistical Package for Social Studies和excel计算机软件对数据进行分析。数据的呈现采用表格和图表。结果表明，小额信贷机构已经建立了技术应用的基础设施。描述性和推断性分析结果表明，技术采用、人力资源数据访问、数据管理和管理与小额信贷机构绩效呈正相关。调查结果进一步表明，在四个自变量中，只有三个是重要的:人力资源数据访问、数据管理和管理。因此，研究得出结论，人力资源数据访问、数据管理和人员分析管理方面对小额信贷机构的绩效有显著影响。技术采用对小额金融机构人员分析和绩效的影响较小。为了加强数据访问和管理，该研究建议管理人员需要投资新的应用程序，这些应用程序是云计算和人工智能等人员分析平台。他们还必须重新评估人力资源分析的技术，以及管理人员和员工的人员分析能力发展。
{"title":"People Analytics and Performance of Deposit-Taking Micro Finance Institutions in Nyeri County, Kenya","authors":"Anne Wambui Muriithi, P. Waithaka","doi":"10.35942/ijcab.v3iv.70","DOIUrl":"https://doi.org/10.35942/ijcab.v3iv.70","url":null,"abstract":"People analytics is a data-driven approach to improving people-related decisions for advancing both individual and organizational success. While people have always been critical to the success of organizations, many business leaders still make key decisions about their workforce based on intuition, experience, advice, and guesswork. However, today leaders can improve their people decision-making based on the collection and systematic analysis of data. A closer look at the operations of many deposit taking micro-finance institutions reveals that they all face challenges related to human resources management. These firms invest in human development, only for the human capital to leave for greener pastures within a short period, impacting negatively and heavily on performance, survival and growth. It is therefore imperative that they undertake serious human resource evaluation, and people analytics can be a crucial tool for the success of this process. The aim of the study was thus to evaluate the effect of people analytics on the performance of Deposit Taking Micro Finance Institutions in Nyeri County, Kenya. The specific objectives guiding the study were: to determine the influence of technology adoption on the performance of deposit taking micro-finance institutions, effect of human resource data access on the performance of deposit taking micro-finance institutions, effect of data management capacity on the performance of deposit taking micro-finance institutions, and the effect of stewardship for people analytics on the performance of deposit taking micro-finance institutions in Nyeri County, Kenya. The study adopted the descriptive research design while targeting173 respondents comprising 8 human resource managers and 165 staff in the human resource department of 8 registered deposit taking micro-finance institutions in Nyeri County. Through stratified sampling method, all managers (8) and 30% (50) of the 165 staff comprised the sample size of 58 respondents. The selected respondents were considered key informants in the study area. Data was collected from primary sources using a semi-structured questionnaire. Data was analyzed with the aid of Statistical Package for Social Studies and excel computer software through descriptive (percentages, means, standard deviation), as well as inferential statistical methods (correlation and regression techniques). Tables and graphs were used for data presentation. Results showed that the micro finance institutions had established infrastructure for the application of technology. Descriptive and inferential analysis results indicated that technology adoption, human resource data access, data management and stewardship had a positive relationship with the performance of MFIs. Findings further indicated that out of the four independent variables, only three were significant: human resource data access, data management and stewardship. The study thus concluded that HR data access, data management and stewards","PeriodicalId":119984,"journal":{"name":"International Journal of Current Aspects","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129836971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Just like the case with all investments and other firms, Savings and Credit Co-operative Societies (SACCOs) in Kenya are investment with the target of maximizing their wealth. It is that wealth maximization and capital accumulation is a critical objective whenever SACCOs have chosen pushes for more savings from members. The purpose of the study was to conduct an effect analysis of savings and credit co-operative societies strategies on member’s savings in Sacco’s’ (Nairobi county- Kenya). Specifically, the study focused on the following research objectives; to establish the relationship between loan policies, member training and customer relationship management strategy on member’s savings in Sacco’s in Nairobi County. The study targeted the forty two licensed savings and credit co-operative societies in Nairobi County-Kenya. Specifically the study targeted the management of the Sacco’s, and clients of savings and credit co-operative societies in Nairobi County-Kenya. From the projected target population which was about 12,212 respondents. A purposive sampling technique was employed in this study. Then, simple random sampling procedure was then used to select about 50% of the Sacco’s management/staff targeted from the target population. Then purposively again a random sampling technique was employed to select at least two Sacco’s clients at each office visited from the 42 registered Sacco’s in Nairobi County. In analysis, Descriptive and inferential statistics were considered to conduct an analysis of data generated from respondents. The information obtained was presented through frequency distributions tables, evidence of percentages and the researcher categorized variables. The study found that loan policies, member training and customer relationship management strategy positively and significantly affected member’s savings. The study concluded that it is a SACCO policy to appraise loans based on members’ savings and ability to repay. However, a member needs to clear any outstanding emergency loan, if any, before applying for another. Training of members both employees and clients leads to increased job satisfaction and morale among employees, motivation, increased efficiencies in processes, resulting in financial gain, increased capacity to adopt new technologies and methods by clients, increased innovation in strategies and products and enhanced company image. Customer relationship management strategy enhances better customer service, CRM systems are useful in identifying potential customers, CRM data ensures effective co-ordination of marketing campaigns. The study recommended that loan policy should clearly communicate the strategic goals and objectives of the SACCO, as well as define the types of loan exposures acceptable to the institution, loan approval authority, loan limits, loan underwriting criteria, and several other guidelines. SACCO should train members on communications; because the increasing diversity of today’s workforce bring
{"title":"Sacco’s Strategies and Member’s Savings in Deposit Taking Saccos in Nairobi County- Kenya","authors":"Patrick Chege Kariri, L. Kavinda","doi":"10.35942/ijcab.v3iv.71","DOIUrl":"https://doi.org/10.35942/ijcab.v3iv.71","url":null,"abstract":"Just like the case with all investments and other firms, Savings and Credit Co-operative Societies (SACCOs) in Kenya are investment with the target of maximizing their wealth. It is that wealth maximization and capital accumulation is a critical objective whenever SACCOs have chosen pushes for more savings from members. The purpose of the study was to conduct an effect analysis of savings and credit co-operative societies strategies on member’s savings in Sacco’s’ (Nairobi county- Kenya). Specifically, the study focused on the following research objectives; to establish the relationship between loan policies, member training and customer relationship management strategy on member’s savings in Sacco’s in Nairobi County. The study targeted the forty two licensed savings and credit co-operative societies in Nairobi County-Kenya. Specifically the study targeted the management of the Sacco’s, and clients of savings and credit co-operative societies in Nairobi County-Kenya. From the projected target population which was about 12,212 respondents. A purposive sampling technique was employed in this study. Then, simple random sampling procedure was then used to select about 50% of the Sacco’s management/staff targeted from the target population. Then purposively again a random sampling technique was employed to select at least two Sacco’s clients at each office visited from the 42 registered Sacco’s in Nairobi County. In analysis, Descriptive and inferential statistics were considered to conduct an analysis of data generated from respondents. The information obtained was presented through frequency distributions tables, evidence of percentages and the researcher categorized variables. The study found that loan policies, member training and customer relationship management strategy positively and significantly affected member’s savings. The study concluded that it is a SACCO policy to appraise loans based on members’ savings and ability to repay. However, a member needs to clear any outstanding emergency loan, if any, before applying for another. Training of members both employees and clients leads to increased job satisfaction and morale among employees, motivation, increased efficiencies in processes, resulting in financial gain, increased capacity to adopt new technologies and methods by clients, increased innovation in strategies and products and enhanced company image. Customer relationship management strategy enhances better customer service, CRM systems are useful in identifying potential customers, CRM data ensures effective co-ordination of marketing campaigns. The study recommended that loan policy should clearly communicate the strategic goals and objectives of the SACCO, as well as define the types of loan exposures acceptable to the institution, loan approval authority, loan limits, loan underwriting criteria, and several other guidelines. SACCO should train members on communications; because the increasing diversity of today’s workforce bring","PeriodicalId":119984,"journal":{"name":"International Journal of Current Aspects","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121034952","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Performance of an organization relies on the strategic moves and direction that it makes. For all strategies formulated to work, the leadership itself must be strategic. The security sector in Kenya has been faced with a myriad of challenges ranging from low public confidence, poor leadership, incompetence, poor housing and other facilities, limited funding and above all poor strategy formulation and implementation. Strategic leadership is the leader's ability to anticipate, envision, maintain flexibility, and empower others to create strategic change as necessary. This general objective of this study was to establish the influence of strategic leadership on the organizational performance of the Directorate of Criminal Investigations in Nairobi City County, Kenya. The specific objectives of this study were to establish the influence of management competencies on organizational performance of the DCI, to examine the effect of corporate culture on organizational performance of the DCI, to establish the influence of shareholder involvement on organizational performance of the DCI and to determine the effect of ethical practices on performance of the DCI. The study was anchored on trait leadership theory, path-goal leadership theory and the transformation leadership theory. The study used descriptive research design. The target population of this study comprised the senior officers from the 10 units in the DCI in Nairobi City County who total to 141. Stratified random sampling was used to select the sample size of 42 which is 30 percent of the total study population. The study used both primary and secondary data. Primary data was collected using a semi structured questionnaire to be administered to the officers through drop and pick later method. Secondary data was obtained from the DCI strategic plans, records, annual reports and human resource data base. Data collected was analysed through descriptive and inferential statistics by the use of SPSS. Findings were presented by use of tables, frequencies, percentages, means and standard deviation. The study found that given the significance of significance of the variance (p-Value < 0.05) and F-Value is 44.283 and further supported by R-Square = 0.76, it was concluded that management competencies, corporate culture, stakeholder involvement, and ethical practices are all essential strategic leadership aspect that require complete adoption if performance of an organization has to improve to the desired level. Of particular importance to achieve this performance include professional trainings, staff capacity building, possession of exemplary skills and ability, service without fear or favour, and believing in delivery of quality service. The findings of the study will be useful to the security organs in the National Police Service and other security organs within the Republic of Kenya.
{"title":"Strategic Leadership and Organizational Performance of Directorate of Criminal Investigations in Nairobi County, Kenya","authors":"Eswari Njoki Bose, P. Ndegwa","doi":"10.35942/ijcab.v3iv.69","DOIUrl":"https://doi.org/10.35942/ijcab.v3iv.69","url":null,"abstract":"Performance of an organization relies on the strategic moves and direction that it makes. For all strategies formulated to work, the leadership itself must be strategic. The security sector in Kenya has been faced with a myriad of challenges ranging from low public confidence, poor leadership, incompetence, poor housing and other facilities, limited funding and above all poor strategy formulation and implementation. Strategic leadership is the leader's ability to anticipate, envision, maintain flexibility, and empower others to create strategic change as necessary. This general objective of this study was to establish the influence of strategic leadership on the organizational performance of the Directorate of Criminal Investigations in Nairobi City County, Kenya. The specific objectives of this study were to establish the influence of management competencies on organizational performance of the DCI, to examine the effect of corporate culture on organizational performance of the DCI, to establish the influence of shareholder involvement on organizational performance of the DCI and to determine the effect of ethical practices on performance of the DCI. The study was anchored on trait leadership theory, path-goal leadership theory and the transformation leadership theory. The study used descriptive research design. The target population of this study comprised the senior officers from the 10 units in the DCI in Nairobi City County who total to 141. Stratified random sampling was used to select the sample size of 42 which is 30 percent of the total study population. The study used both primary and secondary data. Primary data was collected using a semi structured questionnaire to be administered to the officers through drop and pick later method. Secondary data was obtained from the DCI strategic plans, records, annual reports and human resource data base. Data collected was analysed through descriptive and inferential statistics by the use of SPSS. Findings were presented by use of tables, frequencies, percentages, means and standard deviation. The study found that given the significance of significance of the variance (p-Value < 0.05) and F-Value is 44.283 and further supported by R-Square = 0.76, it was concluded that management competencies, corporate culture, stakeholder involvement, and ethical practices are all essential strategic leadership aspect that require complete adoption if performance of an organization has to improve to the desired level. Of particular importance to achieve this performance include professional trainings, staff capacity building, possession of exemplary skills and ability, service without fear or favour, and believing in delivery of quality service. The findings of the study will be useful to the security organs in the National Police Service and other security organs within the Republic of Kenya.","PeriodicalId":119984,"journal":{"name":"International Journal of Current Aspects","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128609030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Technological innovations in the aspect of electronic banking (e-banking) have progressively advanced and changed the manner in which banks offer services. The use of varied forms of technological innovations has become a key strategy that influences the competitiveness and performance of commercial banks. Subsequently, banks are investing more in adopting and implementing innovative e-banking strategies. Although numerous studies have inspected the effect of e-banking on banks across the world, the knowledge gap is that few studies have examined the impact of e-banking strategies on commercial banks’ performance in Kenya. The objectives of this study were to predict the impact of agency banking, mobile banking, the use of ATMs, and internet banking on the commercial banks’ financial performance in Kenya. Agency theory, contingency theory, diffusion of innovations theory, and technology acceptance theory formed the theoretical basis of this study. In its research design, the study used the descriptive approach. The target population comprised managers of 40 commercial banks and the study utilized the purposive sampling method to select 100 respondents comprising of 40 senior managers and 60 operations managers. Descriptive statistics, correlation, and regression analysis were used to analyze data. Correlation analysis indicated that mobile banking (r = 806, p = 0.000), agency banking (r = 0.737, p = 0.000), internet banking (r = 0.466, p = 0.000), and ATM banking (r = 0.547, p = 0.000) have statistically significant relationships with the commercial banks’ performance. Findings indicate that e-banking accounts for 71% (R2 = 0.710) of the variation in the commercial banks’ performance. Moreover, the study found out that e-banking strategies of agency banking and mobile banking are statistically significant predictors (p<0.01, while internet banking and ATM banking are statistically insignificant predictors (p>0.01). Based on these findings, the study concludes that rely on e-banking strategies in enhancing their performance, particularly mobile banking and agency banking. Furthermore, the study concludes that ATM banking and internet banking contribute minimally to the commercial banks’ performance in Kenya. Thus, the study recommends banks to optimize mobile banking and agency banking because they are statistically significant predictors while increasing awareness of internet banking and addressing insecurity issues of ATM banking. Thus, further research should consider establishing factors that account for the unexplained variances of 29% in the performance of commercial banks.
电子银行(e-banking)方面的技术创新已经逐步推进并改变了银行提供服务的方式。利用各种形式的技术创新已成为影响商业银行竞争力和绩效的关键战略。随后，银行在采用和实施创新的电子银行战略方面投入更多。尽管有许多研究考察了电子银行对世界各地银行的影响，但知识差距在于很少有研究考察了肯尼亚电子银行战略对商业银行绩效的影响。本研究的目的是预测代理银行、移动银行、自动取款机的使用和互联网银行对肯尼亚商业银行财务业绩的影响。代理理论、权变理论、创新扩散理论和技术接受理论构成了本研究的理论基础。在研究设计中，本研究采用描述性方法。目标人群由40家商业银行的管理人员组成，研究采用目的抽样的方法，选择了100名受访者，其中包括40名高级管理人员和60名运营经理。采用描述性统计、相关分析、回归分析等方法对数据进行分析。相关分析表明，手机银行(r = 806, p = 0.000)、代理银行(r = 0.737, p = 0.000)、网上银行(r = 0.466, p = 0.000)、ATM银行(r = 0.547, p = 0.000)与商业银行绩效的关系具有统计学意义。研究结果表明，电子银行对商业银行绩效变化的贡献率为71% (R2 = 0.710)。此外，研究发现代理银行和移动银行的电子银行策略是具有统计学意义的预测因子(p0.01)。基于这些发现，该研究得出结论，依靠电子银行策略来提高他们的绩效，特别是手机银行和代理银行。此外，研究得出结论，ATM银行和互联网银行对肯尼亚商业银行绩效的贡献最小。因此，该研究建议银行优化手机银行和代理银行，因为它们是统计上显著的预测因素，同时提高了对网上银行的认识，并解决了ATM银行的不安全问题。因此，进一步的研究应该考虑建立能够解释商业银行业绩中29%的无法解释的差异的因素。
{"title":"E-Banking Strategy and Performance of Commercial Banks in Kenya","authors":"Rosemary Wangari Nduta, Jane Wanjira","doi":"10.35942/ijcab.v3iv.68","DOIUrl":"https://doi.org/10.35942/ijcab.v3iv.68","url":null,"abstract":"Technological innovations in the aspect of electronic banking (e-banking) have progressively advanced and changed the manner in which banks offer services. The use of varied forms of technological innovations has become a key strategy that influences the competitiveness and performance of commercial banks. Subsequently, banks are investing more in adopting and implementing innovative e-banking strategies. Although numerous studies have inspected the effect of e-banking on banks across the world, the knowledge gap is that few studies have examined the impact of e-banking strategies on commercial banks’ performance in Kenya. The objectives of this study were to predict the impact of agency banking, mobile banking, the use of ATMs, and internet banking on the commercial banks’ financial performance in Kenya. Agency theory, contingency theory, diffusion of innovations theory, and technology acceptance theory formed the theoretical basis of this study. In its research design, the study used the descriptive approach. The target population comprised managers of 40 commercial banks and the study utilized the purposive sampling method to select 100 respondents comprising of 40 senior managers and 60 operations managers. Descriptive statistics, correlation, and regression analysis were used to analyze data. Correlation analysis indicated that mobile banking (r = 806, p = 0.000), agency banking (r = 0.737, p = 0.000), internet banking (r = 0.466, p = 0.000), and ATM banking (r = 0.547, p = 0.000) have statistically significant relationships with the commercial banks’ performance. Findings indicate that e-banking accounts for 71% (R2 = 0.710) of the variation in the commercial banks’ performance. Moreover, the study found out that e-banking strategies of agency banking and mobile banking are statistically significant predictors (p<0.01, while internet banking and ATM banking are statistically insignificant predictors (p>0.01). Based on these findings, the study concludes that rely on e-banking strategies in enhancing their performance, particularly mobile banking and agency banking. Furthermore, the study concludes that ATM banking and internet banking contribute minimally to the commercial banks’ performance in Kenya. Thus, the study recommends banks to optimize mobile banking and agency banking because they are statistically significant predictors while increasing awareness of internet banking and addressing insecurity issues of ATM banking. Thus, further research should consider establishing factors that account for the unexplained variances of 29% in the performance of commercial banks.","PeriodicalId":119984,"journal":{"name":"International Journal of Current Aspects","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124077862","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Even though the vision 2030 framework recognizes the micro, small and medium enterprises’ sector as a key driver to achievement of middle income status in Kenya, their contribution to the achievement of this goal especially within Wajir County is dismal. In Wajir County, the 2016 Micro, Small and Medium Enterprises report showed that many of the businesses in the county were stuck at the micro level where only 14 businesses had graduated to medium scaled businesses. It was also among the counties with the lowest change in number of employees when comparing the inception period and the survey period recording a change of 1.4%. The report showed that besides lack of adequate operating funds, limited knowledge and information and poor strategic management skills were the major constraints to the performance of these enterprises. Hence, the county government of Wajir had stepped in to address this challenge by setting up the Wajir County Revolving Fund whose main mandate was to promote the development in Wajir County by providing different kinds of support to these businesses. Nevertheless, studies assessing the impact of the strategic activities/practices under the fund on the performance of the businesses in order to evaluate the effectiveness of the fund were conspicuously missing. This study therefore sought to investigate the effect of the strategic revolving fund practices on the performance of the micro and small businesses in Wajir County. The specific focus was to establish the effect of stakeholder support, strategic training, knowledge transfer and strategic leadership development on the performance of micro and small retail enterprises in Wajir County. The study was guided by the resource based view theory, the theory of constraints, the social capital or social network theory and the balanced scorecard model. The study applied a descriptive survey research design. The study targeted the 855 beneficiaries (business groups and individual businesses) who had benefitted from the fund as at 2018. The study applied stratified random sampling in selecting the sample. The study used semi-structured questionnaires which were administered to the chairpersons for the group businesses and the owners for individual businesses. In analyzing the information from the open ended questions, themes emerging from the responses given were coded and simple summaries generated. The quantitative data analysis was aided by the use of the Statistical Package for Social Sciences version 20. Both descriptive and inferential analyses were carried out. A multiple linear regression model was used to show the relationship between strategic revolving fund practices and the performance of micro and small retail businesses in Wajir County. The study found that stakeholder support, strategic training, knowledge transfer and strategic leadership development had positive and significant effect on the performance of the micro and small businesses. The study noted that knowled
{"title":"Strategic Revolving Fund Practices and Performance of Micro and Small Businesses in Wajir County, Kenya","authors":"Sharun Iman Dahir, S. Bett","doi":"10.35942/ijcab.v3iv.65","DOIUrl":"https://doi.org/10.35942/ijcab.v3iv.65","url":null,"abstract":"Even though the vision 2030 framework recognizes the micro, small and medium enterprises’ sector as a key driver to achievement of middle income status in Kenya, their contribution to the achievement of this goal especially within Wajir County is dismal. In Wajir County, the 2016 Micro, Small and Medium Enterprises report showed that many of the businesses in the county were stuck at the micro level where only 14 businesses had graduated to medium scaled businesses. It was also among the counties with the lowest change in number of employees when comparing the inception period and the survey period recording a change of 1.4%. The report showed that besides lack of adequate operating funds, limited knowledge and information and poor strategic management skills were the major constraints to the performance of these enterprises. Hence, the county government of Wajir had stepped in to address this challenge by setting up the Wajir County Revolving Fund whose main mandate was to promote the development in Wajir County by providing different kinds of support to these businesses. Nevertheless, studies assessing the impact of the strategic activities/practices under the fund on the performance of the businesses in order to evaluate the effectiveness of the fund were conspicuously missing. This study therefore sought to investigate the effect of the strategic revolving fund practices on the performance of the micro and small businesses in Wajir County. The specific focus was to establish the effect of stakeholder support, strategic training, knowledge transfer and strategic leadership development on the performance of micro and small retail enterprises in Wajir County. The study was guided by the resource based view theory, the theory of constraints, the social capital or social network theory and the balanced scorecard model. The study applied a descriptive survey research design. The study targeted the 855 beneficiaries (business groups and individual businesses) who had benefitted from the fund as at 2018. The study applied stratified random sampling in selecting the sample. The study used semi-structured questionnaires which were administered to the chairpersons for the group businesses and the owners for individual businesses. In analyzing the information from the open ended questions, themes emerging from the responses given were coded and simple summaries generated. The quantitative data analysis was aided by the use of the Statistical Package for Social Sciences version 20. Both descriptive and inferential analyses were carried out. A multiple linear regression model was used to show the relationship between strategic revolving fund practices and the performance of micro and small retail businesses in Wajir County. The study found that stakeholder support, strategic training, knowledge transfer and strategic leadership development had positive and significant effect on the performance of the micro and small businesses. The study noted that knowled","PeriodicalId":119984,"journal":{"name":"International Journal of Current Aspects","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124662531","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Every entity seeks accomplish its set goals, mandate and the reason for which it is established. The concept of organizational performance refers to the degree of achievement of the organization’s objectives, which is critical to its success and sustainability. The manner in which an organization implements its strategic plan largely determines the resultant success in the achievement of its strategic objectives. The primary objective of this study was to determine the influence of strategy implementation practices on the performance of select evangelical churches within Nairobi County. The specific objectives of the study were to investigate how organizational structure influences performance; examine the influence of resource allocation on overall performance; to establish the extent to which top management commitment affects performance and; to assess the influence of organizational culture on the performance of select evangelical churches in Nairobi City County. The variables of strategy implementation studied were organizational structure, resource allocation, top management commitment and organizational culture. The study was anchored on Burke and Litwin causal model and the Seven-S Model. The study adopted a descriptive research design and focused on a variety of respondents drawn from select evangelical churches within Nairobi City County - Christ is the Answer Ministries, Nairobi Baptist Church, Nairobi Chapel, and Parklands Baptist Church. The study targeted a population of 400 comprising of pastors, employees, church leaders, volunteers and members. A sample of 20% was applied generating a sample size of 80. Relevant data was gathered using structured questionnaires with both open and closed-ended questions. Qualitative data analysis involved explanation of information obtained from the empirical literature and required the use of numeric measures to the scores of the various responses. This was done with the aid of SPSS. The output of the analysis was presented in tables and charts, and interpretations made based on the research objectives. Generalizations of the results were made. The study established that organizational structure, resource allocation, top management commitment and organizational culture have a significant influence on the performance of evangelical churches. The study recommended that churches should develop organizational structures supportive of strategy implementation. It further recommended that the resources available should be focused on priority activities for optimum performance. In addition, the management should have a supportive and committed attitude towards strategy implementation to promote organizational success. It further recommended that churches create and uphold a positive institutional culture that supports high performance and effective implementation of the strategy.
{"title":"Strategy Implementation Practices and Performance of Selected Evangelical Churches in Nairobi City County, Kenya","authors":"Jenifer Timbomei, S. Bett","doi":"10.35942/ijcab.v3iv.64","DOIUrl":"https://doi.org/10.35942/ijcab.v3iv.64","url":null,"abstract":"Every entity seeks accomplish its set goals, mandate and the reason for which it is established. The concept of organizational performance refers to the degree of achievement of the organization’s objectives, which is critical to its success and sustainability. The manner in which an organization implements its strategic plan largely determines the resultant success in the achievement of its strategic objectives. The primary objective of this study was to determine the influence of strategy implementation practices on the performance of select evangelical churches within Nairobi County. The specific objectives of the study were to investigate how organizational structure influences performance; examine the influence of resource allocation on overall performance; to establish the extent to which top management commitment affects performance and; to assess the influence of organizational culture on the performance of select evangelical churches in Nairobi City County. The variables of strategy implementation studied were organizational structure, resource allocation, top management commitment and organizational culture. The study was anchored on Burke and Litwin causal model and the Seven-S Model. The study adopted a descriptive research design and focused on a variety of respondents drawn from select evangelical churches within Nairobi City County - Christ is the Answer Ministries, Nairobi Baptist Church, Nairobi Chapel, and Parklands Baptist Church. The study targeted a population of 400 comprising of pastors, employees, church leaders, volunteers and members. A sample of 20% was applied generating a sample size of 80. Relevant data was gathered using structured questionnaires with both open and closed-ended questions. Qualitative data analysis involved explanation of information obtained from the empirical literature and required the use of numeric measures to the scores of the various responses. This was done with the aid of SPSS. The output of the analysis was presented in tables and charts, and interpretations made based on the research objectives. Generalizations of the results were made. The study established that organizational structure, resource allocation, top management commitment and organizational culture have a significant influence on the performance of evangelical churches. The study recommended that churches should develop organizational structures supportive of strategy implementation. It further recommended that the resources available should be focused on priority activities for optimum performance. In addition, the management should have a supportive and committed attitude towards strategy implementation to promote organizational success. It further recommended that churches create and uphold a positive institutional culture that supports high performance and effective implementation of the strategy.","PeriodicalId":119984,"journal":{"name":"International Journal of Current Aspects","volume":"72 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130543541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The main purpose of this study was to critically examine the literature on community involvement and its impact on secondary school curriculum implementation. The paper focused on community involvement in provision of funds, infrastructural facilities, maintenance of discipline, decision-making processes and provision of personnel. Community involvement in management of secondary schools has been very elusive in many secondary schools. Lacks of communication, accountability and transparency have been observed to be some of the pressurizing issues affecting the efficiency and performance in these schools. Most of the objectives have not been met as far as proper management, performance and learning is concerned. The study objectives were to find out the extent of community involvement in management of public secondary schools, identify community involvement opportunities, determine the impact of community involvement on the management, and identify challenges faced and the possible solutions. The study demonstrated the importance of community participation in creating a sense of ownership of the school by communities themselves and ensuring due process in school administration. The paper recommends outreach campaigns using variety of media channels to create awareness of parents and communities on the need for increased community active involvement in educational management, formation of schools management committee, printing and pasting of advocacy materials at strategic corners for improved community participation in educational management in Nigeria.
{"title":"Community Involvement and Impact on Public Secondary Schools Curriculum Implementation in Nigeria","authors":"Markus Zira Kamkwis, M. Zumo","doi":"10.35942/ijcab.v3iv.63","DOIUrl":"https://doi.org/10.35942/ijcab.v3iv.63","url":null,"abstract":"The main purpose of this study was to critically examine the literature on community involvement and its impact on secondary school curriculum implementation. The paper focused on community involvement in provision of funds, infrastructural facilities, maintenance of discipline, decision-making processes and provision of personnel. Community involvement in management of secondary schools has been very elusive in many secondary schools. Lacks of communication, accountability and transparency have been observed to be some of the pressurizing issues affecting the efficiency and performance in these schools. Most of the objectives have not been met as far as proper management, performance and learning is concerned. The study objectives were to find out the extent of community involvement in management of public secondary schools, identify community involvement opportunities, determine the impact of community involvement on the management, and identify challenges faced and the possible solutions. The study demonstrated the importance of community participation in creating a sense of ownership of the school by communities themselves and ensuring due process in school administration. The paper recommends outreach campaigns using variety of media channels to create awareness of parents and communities on the need for increased community active involvement in educational management, formation of schools management committee, printing and pasting of advocacy materials at strategic corners for improved community participation in educational management in Nigeria.","PeriodicalId":119984,"journal":{"name":"International Journal of Current Aspects","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124403666","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The effectiveness of an organization depends largely on how well the culture aligns with the organizational strategy. Boosting collaboration and fortifying culture prompts productive execution of organizational strategy. However conflict may arise between an organizational culture and the strategy, making the organizational culture a stumbling block to the success of the strategy. This study sought to find out the influence of organizational culture on strategy execution at Commission for University Education. It was guided by the following objectives; to examine the influence of consistency culture on strategy execution at Commission for University Education in Kenya; to determine the influence of mission culture on strategy execution at Commission for University Education in Kenya; to find out the influence of adaptability culture on strategy execution at Commission for University Education in Kenya and to establish the influence of involvement culture on strategy execution at Commission for University Education in Kenya. The study was guided by Denison Model and Resource Based View Theory. Descriptive research design was used in this study. The staff members at Commission for University Education formed the study’s target population. Both stratified and simple random samplings were employed in this study. The study used questionnaires as the main method of collecting data. The questionnaires were structured into closed-ended questions by use of multiple choice and likert questions. Statistical Package for Social Science (SPSS) version 20 was used to enter and analyze quantitative data. Output data was presented in form of tables showing the frequency, percentage and standard deviation. Results indicated that consistency had the highest influence on strategy execution (B=0.684). This was followed by involvement (B=0.476) and mission (B=0.203). Adaptability has the least influence on the dependent variable (B=0.096). The study concludes that consistency has the highest significant influence on strategy execution. The study also concludes that involvement culture is significant in steering towards an organizations strategy execution. The study further establishes that mission culture and adaptability culture play a significant role in influencing strategy execution. The study finally concludes that organizational culture is significant in steering towards an organizations strategy execution. The study recommends that government should emphasize on the need of aligning the company mission with the operations of the organization. Companies should consider involving their employees in decision making for them to feel part of the organization.
组织的有效性在很大程度上取决于文化与组织战略的一致性。促进协作和强化文化促进组织战略的有效执行。然而，组织文化与战略之间可能会产生冲突，使组织文化成为战略成功的绊脚石。本研究旨在探讨组织文化对大学教育委员会战略执行的影响。它以下列目标为指导;在肯尼亚大学教育委员会审查一致性文化对战略执行的影响;确定使命文化对肯尼亚大学教育委员会战略执行的影响;探究适应性文化对肯尼亚大学教育委员会战略执行的影响，建立涉入文化对肯尼亚大学教育委员会战略执行的影响。本研究以丹尼森模型和资源基础观理论为指导。本研究采用描述性研究设计。大学教育委员会的工作人员构成了这项研究的目标人群。本研究采用分层抽样和简单随机抽样。本研究采用问卷调查作为收集数据的主要方法。问卷通过选择题和李克特题构成封闭式问题。使用SPSS (Statistical Package for Social Science)第20版输入和分析定量数据。输出数据以显示频率、百分比和标准差的表格形式呈现。结果显示，一致性对策略执行的影响最大(B=0.684)。其次是参与(B=0.476)和使命(B=0.203)。适应性对因变量的影响最小(B=0.096)。研究发现，一致性对战略执行的影响最为显著。该研究还得出结论，参与文化在指导组织战略执行方面具有重要意义。研究进一步证实使命文化和适应性文化对战略执行有显著影响。研究最后得出结论，组织文化在指导组织战略执行方面具有重要意义。该研究建议政府应强调将公司使命与组织运作相结合的必要性。公司应该考虑让员工参与决策，让他们觉得自己是公司的一部分。
{"title":"Organizational Culture and Strategy Execution at Commission for University Education, Kenya","authors":"Edgar Sikuku Murunga, J. Karugu","doi":"10.35942/ijcab.v3iv.62","DOIUrl":"https://doi.org/10.35942/ijcab.v3iv.62","url":null,"abstract":"The effectiveness of an organization depends largely on how well the culture aligns with the organizational strategy. Boosting collaboration and fortifying culture prompts productive execution of organizational strategy. However conflict may arise between an organizational culture and the strategy, making the organizational culture a stumbling block to the success of the strategy. This study sought to find out the influence of organizational culture on strategy execution at Commission for University Education. It was guided by the following objectives; to examine the influence of consistency culture on strategy execution at Commission for University Education in Kenya; to determine the influence of mission culture on strategy execution at Commission for University Education in Kenya; to find out the influence of adaptability culture on strategy execution at Commission for University Education in Kenya and to establish the influence of involvement culture on strategy execution at Commission for University Education in Kenya. The study was guided by Denison Model and Resource Based View Theory. Descriptive research design was used in this study. The staff members at Commission for University Education formed the study’s target population. Both stratified and simple random samplings were employed in this study. The study used questionnaires as the main method of collecting data. The questionnaires were structured into closed-ended questions by use of multiple choice and likert questions. Statistical Package for Social Science (SPSS) version 20 was used to enter and analyze quantitative data. Output data was presented in form of tables showing the frequency, percentage and standard deviation. Results indicated that consistency had the highest influence on strategy execution (B=0.684). This was followed by involvement (B=0.476) and mission (B=0.203). Adaptability has the least influence on the dependent variable (B=0.096). The study concludes that consistency has the highest significant influence on strategy execution. The study also concludes that involvement culture is significant in steering towards an organizations strategy execution. The study further establishes that mission culture and adaptability culture play a significant role in influencing strategy execution. The study finally concludes that organizational culture is significant in steering towards an organizations strategy execution. The study recommends that government should emphasize on the need of aligning the company mission with the operations of the organization. Companies should consider involving their employees in decision making for them to feel part of the organization.","PeriodicalId":119984,"journal":{"name":"International Journal of Current Aspects","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127618629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Safaricom Public Limited Company faces diverse challenges regarding service quality aspects. The communication authority of Kenya ensures that the quality of service amongst the mobile service providers in Kenya is in compliance with Kenya Information and Communication Act of 1998. While the other telecommunication players like Airtel and Telkom Kenya improved in their service quality, Safaricom failed to register any service quality improvement. Safaricom further failed to meet the minimum service quality on eight of the ten regions that were checked by Communication Authority of Kenya. Safaricom has consistently performed poorly and below the minimum set quality threshold in relation to service quality for the four years preceding 2016 financial years in its performance. This study therefore sought to examine the influence of service characteristics on service quality of Safaricom Public Limited Company in Nakuru County. The study was guided by the following specific objectives: to examine the role of service intangibility, service inseparability, service perishability and service variability on the service quality of Safaricom public limited company in Nakuru County. This study adopted expectancy theory and servqual methods in meeting its objectives. This study used descriptive research design to guide the study in meeting its objectives. The study targeted the customers who enter into Safaricom Public Limited Company shop in Nakuru County in any particular day. A sample size of 95 customers was used. This study used structured questionnaires to obtain data from respondents of the study. This study used subject matter experts who comprises of the research supervisor and the four managers from the Safaricom Public Limited Company. Cronbach’s Alpha test of internal consistency was used to test the reliability of the questionnaire using the data obtained from the pilot study carried out using 10 respondents from Airtel Kenya. The filled questionnaires were checked for completeness and then coded and entered into Statistical Package for Social Sciences (SPSS) for analysis. Both descriptive and inferential statistics were used in the analysis of data. The entire analysis was presented in form of tables. The study revealed that the multiple regression model used in this study was statistically significant in predicting the level of service quality at Safaricom Public Limited in Nakuru County. In respect to this, it was found that quality of service at Safaricom Public Limited in Nakuru County could be significantly be predicted using service variability, service perishability, service intangibility, and service inseparability as predictor variables. It was also revealed that 77.6% of the variability in service quality at Safaricom Public Limited in Nakuru County is due to changes that occur in service variability, service perishability, service intangibility, and service inseparability. The model was found to be accurate in its prediction due to a s
Safaricom公共有限公司在服务质量方面面临着各种挑战。肯尼亚通信当局确保肯尼亚移动服务提供商之间的服务质量符合1998年《肯尼亚信息和通信法》。虽然Airtel和Telkom Kenya等其他电信公司的服务质量有所提高，但Safaricom的服务质量没有任何改善。此外，在肯尼亚通信管理局检查的10个地区中，有8个地区的Safaricom未能达到最低服务质量。在2016财政年度之前的四年中，Safaricom的表现一直很差，低于服务质量的最低设定质量门槛。因此，本研究试图检验服务特征对纳库鲁县Safaricom公共有限公司服务质量的影响。本研究以以下具体目标为指导:检查服务无形性、服务不可分割性、服务易逝性和服务可变性对纳库鲁县Safaricom公共有限公司服务质量的作用。本研究采用期望理论和平等方法来实现研究目标。本研究采用描述性研究设计来指导研究达到其目标。这项研究的目标是在任何特定的一天进入纳库鲁县Safaricom公共有限公司商店的顾客。我们使用了95名顾客作为样本。本研究采用结构化问卷的方式，从被调查者中获取数据。本研究使用了主题专家，包括研究主管和来自Safaricom公共有限公司的四名经理。内部一致性的Cronbach 's Alpha检验被用来检验问卷的可靠性，使用的数据来自肯尼亚Airtel公司的10名受访者进行的试点研究。对填写的问卷进行完整性检查，然后编码并输入社会科学统计软件包(SPSS)进行分析。在数据分析中使用了描述性统计和推断性统计。整个分析以表格的形式呈现出来。研究表明，本研究中使用的多元回归模型在预测纳库鲁县Safaricom Public Limited的服务质量水平方面具有统计学意义。在这方面，研究发现，使用服务可变性、服务易逝性、服务无形性和服务不可分离性作为预测变量，可以显著地预测纳库鲁县Safaricom公共有限公司的服务质量。调查还显示，纳库鲁县Safaricom公共有限公司77.6%的服务质量可变性是由于服务可变性、服务易逝性、服务无形性和服务不可分割性发生的变化。由于估计的标准误差很小，因此该模型的预测是准确的，为0.11327。研究结果和建议对Safaricom公共有限公司了解需要解决什么问题以提高他们为客户提供的服务质量非常重要。这项研究也将有利于客户的Safaricom公共有限公司获得优质的服务，因为重新调整了以前的服务提供方法。未来的研究人员和学者将从这项研究中受益，因为它为他们的研究奠定了基础。
{"title":"Service Characteristics and Service Quality of Organizations within the Telecommunications Sector; A Case of Safaricom Public Limited in Nakuru County","authors":"C. Magembe, R. Njuguna","doi":"10.35942/ijcab.v3iv.61","DOIUrl":"https://doi.org/10.35942/ijcab.v3iv.61","url":null,"abstract":"Safaricom Public Limited Company faces diverse challenges regarding service quality aspects. The communication authority of Kenya ensures that the quality of service amongst the mobile service providers in Kenya is in compliance with Kenya Information and Communication Act of 1998. While the other telecommunication players like Airtel and Telkom Kenya improved in their service quality, Safaricom failed to register any service quality improvement. Safaricom further failed to meet the minimum service quality on eight of the ten regions that were checked by Communication Authority of Kenya. Safaricom has consistently performed poorly and below the minimum set quality threshold in relation to service quality for the four years preceding 2016 financial years in its performance. This study therefore sought to examine the influence of service characteristics on service quality of Safaricom Public Limited Company in Nakuru County. The study was guided by the following specific objectives: to examine the role of service intangibility, service inseparability, service perishability and service variability on the service quality of Safaricom public limited company in Nakuru County. This study adopted expectancy theory and servqual methods in meeting its objectives. This study used descriptive research design to guide the study in meeting its objectives. The study targeted the customers who enter into Safaricom Public Limited Company shop in Nakuru County in any particular day. A sample size of 95 customers was used. This study used structured questionnaires to obtain data from respondents of the study. This study used subject matter experts who comprises of the research supervisor and the four managers from the Safaricom Public Limited Company. Cronbach’s Alpha test of internal consistency was used to test the reliability of the questionnaire using the data obtained from the pilot study carried out using 10 respondents from Airtel Kenya. The filled questionnaires were checked for completeness and then coded and entered into Statistical Package for Social Sciences (SPSS) for analysis. Both descriptive and inferential statistics were used in the analysis of data. The entire analysis was presented in form of tables. The study revealed that the multiple regression model used in this study was statistically significant in predicting the level of service quality at Safaricom Public Limited in Nakuru County. In respect to this, it was found that quality of service at Safaricom Public Limited in Nakuru County could be significantly be predicted using service variability, service perishability, service intangibility, and service inseparability as predictor variables. It was also revealed that 77.6% of the variability in service quality at Safaricom Public Limited in Nakuru County is due to changes that occur in service variability, service perishability, service intangibility, and service inseparability. The model was found to be accurate in its prediction due to a s","PeriodicalId":119984,"journal":{"name":"International Journal of Current Aspects","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116679127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Small and Medium Enterprises play an important role towards economic growth and development in Kenya at large. However, there is limited evidence on their capital structure or how they take financing decisions in Kenya. It was therefore imperative to understand how key firm characteristics affect capital structure of these enterprises to help in improving policy decisions and offering practical guidance. This study investigated firm characteristics which influence capital structure of SMEs focusing on Kenya with the hope that findings and recommendations will be replicated in in other countries. Ordinary Least Square model was applied on Kenya’s latest enterprise survey data of 2018.Both descriptive and regression analyses were employed. Results indicate that firm size and firm age are negatively associated with the capital structure. On the other hand, the study found that firm performance and assets base, affected capital structure positively. The study concludes that SMEs should find alternative funding avenues rather than relying on borrowing. A further study was also recommended to analyse why firm performance was positively related to capital structure.
{"title":"Firm Characteristics and Capital Structure of Small and Medium Enterprises in Kenya","authors":"Michael Munga Mugwe, D. Makori","doi":"10.35942/ijcab.v3iv.60","DOIUrl":"https://doi.org/10.35942/ijcab.v3iv.60","url":null,"abstract":"Small and Medium Enterprises play an important role towards economic growth and development in Kenya at large. However, there is limited evidence on their capital structure or how they take financing decisions in Kenya. It was therefore imperative to understand how key firm characteristics affect capital structure of these enterprises to help in improving policy decisions and offering practical guidance. This study investigated firm characteristics which influence capital structure of SMEs focusing on Kenya with the hope that findings and recommendations will be replicated in in other countries. Ordinary Least Square model was applied on Kenya’s latest enterprise survey data of 2018.Both descriptive and regression analyses were employed. Results indicate that firm size and firm age are negatively associated with the capital structure. On the other hand, the study found that firm performance and assets base, affected capital structure positively. The study concludes that SMEs should find alternative funding avenues rather than relying on borrowing. A further study was also recommended to analyse why firm performance was positively related to capital structure.","PeriodicalId":119984,"journal":{"name":"International Journal of Current Aspects","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117337389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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