Adelakun E.A., Obassa R.I., Atowoju A., Afolabi O., Adelakun A.O.
One of the important characteristics of culture is diversity. This makes every nation of the world a unique entity. Rather than a blessing, cultural diversity has become a tool of oppression, domination, nepotism, injustice, disparity and discrimination in the hands of political actors and influential citizens in Nigeria. In the fight against police brutality that gave birth to a dramatic event tagged “End Sars Protest” on 20th December 2020, Nigerian youths demonstrated unity in diversity. On the contrary, the same youths are major instruments of various secessionist movements and agitating groups such as Indigenous People of Biafra (IPOB), Movement for The Actualization of Sovereign State of Biafra (MASSON), The Emancipation of Niger Delta (MEND), and Yoruba Nation. What a paradoxical situation! Against this background, this study focused on youth’s awareness of Nigeria's cultural diversity and its implication for leadership development. The study explored social leadership development theory as a theoretical framework while adopting descriptive survey research design and structured questionnaires to gather information. The population for the study is comprised of the members of the Coalition of Nigerian Youth on Security and Safety Affairs (CONYSSA) alongside the National Youth Council of Nigeria (NYCN). As a result, the study adopted a purposive stratified random sampling method to select a specified number of respondents from each youth organisation within the coalition and National Youth Council of Nigeria. Then, the data collected were analysed by Microsoft Data Analysis Tool Pack and Integrated with Microsoft Excel for easy display and graphical illustration. From the findings, the study recommends that youth organisations in Nigeria should adopt a cultural approach to leadership development in their training schemes. Also, the government of the Nigerian public and private sectors should make a policy of cultural inclusion and create a sensitisation platform to educate people on the uniqueness of Nigeria's cultural diversity.
文化的重要特征之一就是多样性。这使得世界上每个国家都是一个独特的实体。在尼日利亚的政治人物和有影响力的公民手中，文化多样性非但不是福音，反而成了压迫、统治、裙带关系、不公正、不平等和歧视的工具。在 2020 年 12 月 20 日举行的名为 "结束萨斯抗议 "的戏剧性活动中，尼日利亚青年在反对警察暴行的斗争中展示了多样性中的团结。相反，同样是这些青年，却是各种分离主义运动和煽动团体的主要工具，如比夫拉土著人组织（IPOB）、实现比夫拉主权国家运动（MASSON）、尼日尔三角洲解放运动（MEND）和约鲁巴民族。这是一个多么矛盾的局面！在此背景下，本研究重点关注青年对尼日利亚文化多样性的认识及其对领导力发展的影响。研究以社会领导力发展理论为理论框架，同时采用描述性调查研究设计和结构化问卷来收集信息。研究对象包括尼日利亚青年安全事务联盟（CONYSSA）和尼日利亚全国青年理事会（NYCN）的成员。因此，研究采用了有目的的分层随机抽样方法，从联盟和尼日利亚全国青年理事会的每个青年组织中抽取一定数量的受访者。然后，使用 Microsoft 数据分析工具包对收集到的数据进行分析，并与 Microsoft Excel 集成，以便于显示和图表说明。根据研究结果，本研究建议尼日利亚的青年组织在其培训计划中采用文化方法来培养领导力。此外，尼日利亚公共和私营部门的政府应制定文化包容政策，并创建一个宣传平台，让人们了解尼日利亚文化多样性的独特性。
{"title":"Cultural Diversity and Youth Leadership Development in Nigeria","authors":"Adelakun E.A., Obassa R.I., Atowoju A., Afolabi O., Adelakun A.O.","doi":"10.52589/jarms-axhrhwkq","DOIUrl":"https://doi.org/10.52589/jarms-axhrhwkq","url":null,"abstract":"One of the important characteristics of culture is diversity. This makes every nation of the world a unique entity. Rather than a blessing, cultural diversity has become a tool of oppression, domination, nepotism, injustice, disparity and discrimination in the hands of political actors and influential citizens in Nigeria. In the fight against police brutality that gave birth to a dramatic event tagged “End Sars Protest” on 20th December 2020, Nigerian youths demonstrated unity in diversity. On the contrary, the same youths are major instruments of various secessionist movements and agitating groups such as Indigenous People of Biafra (IPOB), Movement for The Actualization of Sovereign State of Biafra (MASSON), The Emancipation of Niger Delta (MEND), and Yoruba Nation. What a paradoxical situation! Against this background, this study focused on youth’s awareness of Nigeria's cultural diversity and its implication for leadership development. The study explored social leadership development theory as a theoretical framework while adopting descriptive survey research design and structured questionnaires to gather information. The population for the study is comprised of the members of the Coalition of Nigerian Youth on Security and Safety Affairs (CONYSSA) alongside the National Youth Council of Nigeria (NYCN). As a result, the study adopted a purposive stratified random sampling method to select a specified number of respondents from each youth organisation within the coalition and National Youth Council of Nigeria. Then, the data collected were analysed by Microsoft Data Analysis Tool Pack and Integrated with Microsoft Excel for easy display and graphical illustration. From the findings, the study recommends that youth organisations in Nigeria should adopt a cultural approach to leadership development in their training schemes. Also, the government of the Nigerian public and private sectors should make a policy of cultural inclusion and create a sensitisation platform to educate people on the uniqueness of Nigeria's cultural diversity.","PeriodicalId":120234,"journal":{"name":"Journal of Advanced Research and Multidisciplinary Studies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139277081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yussif A., Adobaturu F.G.K., Chibeltu L.W., Aovare O.P., Bangase E.A.
The relevance of key stakeholders in the strategic decision-making processes of an organization cannot be overemphasized. And it has been established that for higher education institutions to survive the competition, they must engage stakeholders as one of their main intangible assets. It is against this background that this study was conducted to investigate stakeholder mapping strategies adopted by public universities in Ghana. It employed a qualitative method to interpret responses from Key Informants (KI), and literature, to empirically understand how effective stakeholder mapping is undertaken in higher education management. Expert Purposive sampling was used in the selection of the KIs to obtain privileged information regarding stakeholder mapping in higher education management using the C. K. Tedam University of Technology & Applied Sciences as a case study. The software applications used for the data collection and analysis were Google forms. The findings revealed that stakeholder mapping as a concept and a practice is anchored on the Act establishing the C.K. Tedam University of Technology & Applied Sciences and the University’s Statutes. It further reveals that stakeholder mapping served as a strategic tool for identifying and engaging key stakeholders through representation on Boards and Committees as well as consultative meetings and public fora on the basis of power, influence, and interest. However, some key stakeholder groups were not covered in the Act and thus not adequately represented on the governing council which is the apex decision making body. Accordingly, this study recommends that any future amendment of the Act should cover neglected stakeholders and Corporate Social Responsibility should be institutionalised as a measure for enhancing the University’s relations with external stakeholders.
{"title":"Stakeholder Mapping in Higher Education Management in Ghana: Insights from C. K. Tedam University of Technology & Applied Sciences","authors":"Yussif A., Adobaturu F.G.K., Chibeltu L.W., Aovare O.P., Bangase E.A.","doi":"10.52589/jarms-tars345r","DOIUrl":"https://doi.org/10.52589/jarms-tars345r","url":null,"abstract":"The relevance of key stakeholders in the strategic decision-making processes of an organization cannot be overemphasized. And it has been established that for higher education institutions to survive the competition, they must engage stakeholders as one of their main intangible assets. It is against this background that this study was conducted to investigate stakeholder mapping strategies adopted by public universities in Ghana. It employed a qualitative method to interpret responses from Key Informants (KI), and literature, to empirically understand how effective stakeholder mapping is undertaken in higher education management. Expert Purposive sampling was used in the selection of the KIs to obtain privileged information regarding stakeholder mapping in higher education management using the C. K. Tedam University of Technology & Applied Sciences as a case study. The software applications used for the data collection and analysis were Google forms. The findings revealed that stakeholder mapping as a concept and a practice is anchored on the Act establishing the C.K. Tedam University of Technology & Applied Sciences and the University’s Statutes. It further reveals that stakeholder mapping served as a strategic tool for identifying and engaging key stakeholders through representation on Boards and Committees as well as consultative meetings and public fora on the basis of power, influence, and interest. However, some key stakeholder groups were not covered in the Act and thus not adequately represented on the governing council which is the apex decision making body. Accordingly, this study recommends that any future amendment of the Act should cover neglected stakeholders and Corporate Social Responsibility should be institutionalised as a measure for enhancing the University’s relations with external stakeholders.","PeriodicalId":120234,"journal":{"name":"Journal of Advanced Research and Multidisciplinary Studies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124572725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article examines the concepts of legitimacy and legitimation under the Nigerian Laws. It explains the two concepts that are similar in nature by discussing who is a legitimate child and who is an illegitimate child; it also discusses the legal implications of an illegitimate child and that of legitimate child. It discusses the rights and privileges of a legitimate child and also those of an illegitimate child. The article discusses the statuses of illegitimate child under Islamic law, statutory law, customary law, and under void marriage and voidable marriages. It goes further to discuss the provision of Section 42 (2) of the 1999 constitution of the Federal Republic of Nigeria (as amended) viz-a-viz the status of illegitimate children. The work reviews some relevant cases to the topic. It concludes by summarizing that it could be deduced that before a child could be regarded as legitimate, he or she must be a product of a valid marriage. However, the case of acknowledgement did not take this into consideration. The article recommends that the Legitimacy Act be made less stringent, that the date of legitimation should be made effective from the date of birth and not the date of legitimation and that the constitution should be amended to include punishment for whoever discriminates or make derogatory remarks about an illegitimate child, among others.
{"title":"Overview of the Concepts of Legitimacy and Legitimation under the Nigerian Laws","authors":"Afolabi S.A., Aboderin L.O., Aboderin D.I.","doi":"10.52589/jarms-1rdnp5yu","DOIUrl":"https://doi.org/10.52589/jarms-1rdnp5yu","url":null,"abstract":"This article examines the concepts of legitimacy and legitimation under the Nigerian Laws. It explains the two concepts that are similar in nature by discussing who is a legitimate child and who is an illegitimate child; it also discusses the legal implications of an illegitimate child and that of legitimate child. It discusses the rights and privileges of a legitimate child and also those of an illegitimate child. The article discusses the statuses of illegitimate child under Islamic law, statutory law, customary law, and under void marriage and voidable marriages. It goes further to discuss the provision of Section 42 (2) of the 1999 constitution of the Federal Republic of Nigeria (as amended) viz-a-viz the status of illegitimate children. The work reviews some relevant cases to the topic. It concludes by summarizing that it could be deduced that before a child could be regarded as legitimate, he or she must be a product of a valid marriage. However, the case of acknowledgement did not take this into consideration. The article recommends that the Legitimacy Act be made less stringent, that the date of legitimation should be made effective from the date of birth and not the date of legitimation and that the constitution should be amended to include punishment for whoever discriminates or make derogatory remarks about an illegitimate child, among others.","PeriodicalId":120234,"journal":{"name":"Journal of Advanced Research and Multidisciplinary Studies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115166467","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The German term, Liederkreis, translated as a song cycle, refers to a group or cycle of individually completed songs, designed to be performed in a sequence as a unit. This paper employs a bibliographic strategy, seeking to trace the evolution of this musical genre, and determine its implication for music pedagogy, premised on the theory of contiguity. Saturated data, collected through document review, were subjected to thematic-textual analysis. Findings suggest that song cycles emerged, towards the end of the Classical period and rose to their highest point in the Romantic period, with Beethoven having the credit for pioneering the genre. The study also revealed that in Leiderkreis, key relationship is important and plays a coherent role by making the songs an organic, composite whole in a manner which could be either formal or dynamic. It was concluded that Liederkreis has rich pedagogical prospects due to its focus on the strengths, talents, abilities of every student. The study recommended deliberate and adequate use of Liederkreis in the music classroom. By doing so, students could learn to value each other’s uniqueness in strengths, abilities, and competencies thereby promoting a community of learners where music teaching and learning becomes simplistic and organic, allowing all to grow and bloom. Future research will examine the extent to which Liederkreis has been employed in various music instructional contexts.
{"title":"Liederkreis: Towards a Pedagogical Insight","authors":"Moses I., Agbenyo S.","doi":"10.52589/jarms-nqorvw68","DOIUrl":"https://doi.org/10.52589/jarms-nqorvw68","url":null,"abstract":"The German term, Liederkreis, translated as a song cycle, refers to a group or cycle of individually completed songs, designed to be performed in a sequence as a unit. This paper employs a bibliographic strategy, seeking to trace the evolution of this musical genre, and determine its implication for music pedagogy, premised on the theory of contiguity. Saturated data, collected through document review, were subjected to thematic-textual analysis. Findings suggest that song cycles emerged, towards the end of the Classical period and rose to their highest point in the Romantic period, with Beethoven having the credit for pioneering the genre. The study also revealed that in Leiderkreis, key relationship is important and plays a coherent role by making the songs an organic, composite whole in a manner which could be either formal or dynamic. It was concluded that Liederkreis has rich pedagogical prospects due to its focus on the strengths, talents, abilities of every student. The study recommended deliberate and adequate use of Liederkreis in the music classroom. By doing so, students could learn to value each other’s uniqueness in strengths, abilities, and competencies thereby promoting a community of learners where music teaching and learning becomes simplistic and organic, allowing all to grow and bloom. Future research will examine the extent to which Liederkreis has been employed in various music instructional contexts.","PeriodicalId":120234,"journal":{"name":"Journal of Advanced Research and Multidisciplinary Studies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129461470","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Edgar Cayce, often referred to as the "Sleeping Prophet," was a renowned American psychic who captivated the world with his remarkable abilities. Born in 1877 in rural Kentucky, Cayce possessed an extraordinary talent for accessing information beyond the scope of ordinary perception. He would enter a deep trance-like state and offer insights into a wide array of subjects, including health, spirituality, history, and even future events.
{"title":"Edgar Cayce and the Source of His Psychic Powers","authors":"D. Shimkhada","doi":"10.52589/jarms-5owoxadb","DOIUrl":"https://doi.org/10.52589/jarms-5owoxadb","url":null,"abstract":"Edgar Cayce, often referred to as the \"Sleeping Prophet,\" was a renowned American psychic who captivated the world with his remarkable abilities. Born in 1877 in rural Kentucky, Cayce possessed an extraordinary talent for accessing information beyond the scope of ordinary perception. He would enter a deep trance-like state and offer insights into a wide array of subjects, including health, spirituality, history, and even future events.","PeriodicalId":120234,"journal":{"name":"Journal of Advanced Research and Multidisciplinary Studies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122318314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study investigated sustainability marketing and organisational sales results in the food and beverage companies based on a study of Nigerian Bottling Company Plc in Lagos State. The study adopted a quantitative research method in terms of a descriptive research strategy using a survey method. A sample of 337 respondents was chosen through purposive sampling technique and convenience sampling technique to select respondents from the Nigerian Bottling Company Plc headquarters in Ebute Metta and Agidingbi areas of Lagos State. Data collection was done through a designed questionnaire and was analysed through the utilisation and employment of frequency distribution, simple percentages, means, standard deviations and regressionre analysis. The findings and outcomes from the data analysis indicated that social responsibility, economic responsibility and environmental responsibility have a significant positive influence on the sales performance of the Nigerian Bottling Company Plc in Lagos State. It was therefore concluded that sustainability marketing has a significant positive influence on organisational sales performance in the Nigerian Bottling Company Plc in Lagos State. In consensus with the results and conclusion of this work, it was recommended among other things that sustainability marketing strategy should be done in a meaningful manner that creates value for the communities and society, shareholders and investors as well as the environment in which the Nigerian Bottling Company in Lagos State operates.
{"title":"Influence of Sustainability Marketing Performance on Organisational Sales Performance in the Food and Beverage Companies in Nigeria","authors":"Olumuyiwa Abiodun","doi":"10.52589/jarms-sodgpd1u","DOIUrl":"https://doi.org/10.52589/jarms-sodgpd1u","url":null,"abstract":"The study investigated sustainability marketing and organisational sales results in the food and beverage companies based on a study of Nigerian Bottling Company Plc in Lagos State. The study adopted a quantitative research method in terms of a descriptive research strategy using a survey method. A sample of 337 respondents was chosen through purposive sampling technique and convenience sampling technique to select respondents from the Nigerian Bottling Company Plc headquarters in Ebute Metta and Agidingbi areas of Lagos State. Data collection was done through a designed questionnaire and was analysed through the utilisation and employment of frequency distribution, simple percentages, means, standard deviations and regressionre analysis. The findings and outcomes from the data analysis indicated that social responsibility, economic responsibility and environmental responsibility have a significant positive influence on the sales performance of the Nigerian Bottling Company Plc in Lagos State. It was therefore concluded that sustainability marketing has a significant positive influence on organisational sales performance in the Nigerian Bottling Company Plc in Lagos State. In consensus with the results and conclusion of this work, it was recommended among other things that sustainability marketing strategy should be done in a meaningful manner that creates value for the communities and society, shareholders and investors as well as the environment in which the Nigerian Bottling Company in Lagos State operates.","PeriodicalId":120234,"journal":{"name":"Journal of Advanced Research and Multidisciplinary Studies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134395224","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study examined the effect of advertising on customers’ patronage in Peace Mass Transit Limited in Calabar. It sought to explore the relationship between advertising (on radio, television and billboard) and customers’ patronage. The research design used for this study is the survey method. Primary data were collected using questionnaire instrument. Data analysis was done using Pearson’s correlation method. Based on the results, it was revealed thus, radio, television and billboard advertisement had a significant relationship with customers’ patronage. Therefore, the following recommendations were made: the company should devise effective strategy on how advertising will lead to growth of the organization; the management should be monitoring the activities sales product so that marketing objectives could be properly determined; the organization should implement policies on advertising and how it could be well planned.
{"title":"Effect of Advertising on Customers’ Patronage of Peace Mass Transit Limited in Calabar, Nigeria","authors":"Etim G.S., Mpoun J.A., Arikpo N.N., Mbu-Ogar G.B.","doi":"10.52589/jarms-azmby5iq","DOIUrl":"https://doi.org/10.52589/jarms-azmby5iq","url":null,"abstract":"The study examined the effect of advertising on customers’ patronage in Peace Mass Transit Limited in Calabar. It sought to explore the relationship between advertising (on radio, television and billboard) and customers’ patronage. The research design used for this study is the survey method. Primary data were collected using questionnaire instrument. Data analysis was done using Pearson’s correlation method. Based on the results, it was revealed thus, radio, television and billboard advertisement had a significant relationship with customers’ patronage. Therefore, the following recommendations were made: the company should devise effective strategy on how advertising will lead to growth of the organization; the management should be monitoring the activities sales product so that marketing objectives could be properly determined; the organization should implement policies on advertising and how it could be well planned.","PeriodicalId":120234,"journal":{"name":"Journal of Advanced Research and Multidisciplinary Studies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132066337","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study uses primary data that were obtained using a straightforward random sampling technique to analyze the analysis of unemployment and child trafficking in Nigeria. A logit model and descriptive statistics were used to analyze the data that were collected. The study's findings show that unemployment has an impact on child trafficking. The study therefore suggests that the government should increase the number of jobs available. In order to address the threat of child trafficking, the government should also analyze the efficiency of present legislation, spot any gaps, and provide fresh, effective solutions. Additionally, community-based groups should put out a lot of effort and get support in order to stop and handle child trafficking.
{"title":"Analysis of Unemployment and Child Trafficking in Nigeria","authors":"Sule M., I. M., Oladele O.A.","doi":"10.52589/jarms-vefawuvx","DOIUrl":"https://doi.org/10.52589/jarms-vefawuvx","url":null,"abstract":"This study uses primary data that were obtained using a straightforward random sampling technique to analyze the analysis of unemployment and child trafficking in Nigeria. A logit model and descriptive statistics were used to analyze the data that were collected. The study's findings show that unemployment has an impact on child trafficking. The study therefore suggests that the government should increase the number of jobs available. In order to address the threat of child trafficking, the government should also analyze the efficiency of present legislation, spot any gaps, and provide fresh, effective solutions. Additionally, community-based groups should put out a lot of effort and get support in order to stop and handle child trafficking.","PeriodicalId":120234,"journal":{"name":"Journal of Advanced Research and Multidisciplinary Studies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134400143","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Administrative support is concerned with the provision of secretarial and administrative services to students, faculty, and other customers of educational institutions. In effect, any assistance provided by administrative staff to students and faculty that benefits the institution's overall well-being constitutes an administrative support service. Despite their complementary role in the teaching and learning process, it appears from the literature that administrative support services receive little attention when it comes to students’ evaluation of university services for quality assurance. This article reviews digitally available scholarly research on administrative support services in higher education. The purpose of the review was to justify the inclusion of administrative support in students' evaluations of university services for quality assurance. To do this, the study reviewed scholarly works on administrative support services in higher education. In all, 43 research articles were analyzed in terms of six criteria, namely 1) nature of administrative support in higher education 2) administrative support as service 3) customers of higher education administrative support 4) quality as necessity in administrative support 5) justification for quality assuring administrative support service 6)justification for use of students’ to evaluate administrative support services. The study found that administrative support and teaching services have a direct symbiotic relationship. Quality assurance of teaching services without the same being done for administrative support services does not provide a complete picture of the overall service quality and well-being of higher education. Again, the study found that a lot of resources go into the recruitment and maintenance of administrative staff. To ensure efficiency effectiveness and accountability of this staff, there is the need for frequent evaluation. The study recommends periodic student satisfaction surveys to ascertain students’ level of satisfaction with administrative support services.
{"title":"Evaluation of Administrative Support Services for Quality Assurance in Higher Education: Empirical Review","authors":"Peter Y., J. A.A., Hajia A.G., Grace M.B.","doi":"10.52589/jarms-ntbusqki","DOIUrl":"https://doi.org/10.52589/jarms-ntbusqki","url":null,"abstract":"Administrative support is concerned with the provision of secretarial and administrative services to students, faculty, and other customers of educational institutions. In effect, any assistance provided by administrative staff to students and faculty that benefits the institution's overall well-being constitutes an administrative support service. Despite their complementary role in the teaching and learning process, it appears from the literature that administrative support services receive little attention when it comes to students’ evaluation of university services for quality assurance. This article reviews digitally available scholarly research on administrative support services in higher education. The purpose of the review was to justify the inclusion of administrative support in students' evaluations of university services for quality assurance. To do this, the study reviewed scholarly works on administrative support services in higher education. In all, 43 research articles were analyzed in terms of six criteria, namely 1) nature of administrative support in higher education 2) administrative support as service 3) customers of higher education administrative support 4) quality as necessity in administrative support 5) justification for quality assuring administrative support service 6)justification for use of students’ to evaluate administrative support services. The study found that administrative support and teaching services have a direct symbiotic relationship. Quality assurance of teaching services without the same being done for administrative support services does not provide a complete picture of the overall service quality and well-being of higher education. Again, the study found that a lot of resources go into the recruitment and maintenance of administrative staff. To ensure efficiency effectiveness and accountability of this staff, there is the need for frequent evaluation. The study recommends periodic student satisfaction surveys to ascertain students’ level of satisfaction with administrative support services.","PeriodicalId":120234,"journal":{"name":"Journal of Advanced Research and Multidisciplinary Studies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123371322","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study was to empirically investigate the relationship between relationship management and employee commitment in the public hospitals in Port-Harcourt. Two hypotheses were tested at the 0.05 level of significance. This study adopted a correlational research design because it attempted to establish a relationship between relationship management and employee commitment. One thousand one hundred and twenty-seven (1127) employees from the three (3) public hospitals and clinics listed in the Directory of the Rivers State Ministry of Health in Port-Harcourt were selected. The researcher chose grade 8 and above officers to calculate the sample size, resulting in a sample size of 295 Rivers Senatorial District employees. To calculate the sample size, the researcher selected grade 8 and above officers, resulting in a sample size of 295 employees from the population. The instrument of research that was employed for this study was an adapted questionnaire that was generated and designed from various studies reviewed to capture data in line with the study objectives. A five-point Likert-type scale questionnaire was adopted, ranging from (SA) Strongly Agree = 5, (A) Agree = 4, (SD) Strongly Disagree = 3, (DA) Disagree = 1, and (UD) Undecided = 1. 0.05 alpha level. The results of the pilot testing indicate that the instrument is reliable since it is above 0.70; the Cronbach’s alpha of the measuring instrument is 0.7, which is the benchmark. For data analysis, SPSS (Version 20) was used. The results of the study revealed a positive relationship between relationship management and indicators of employees’ commitment in the Port Harcourt public hospitals. It was recommended that organizations in the healthcare industry pay special attention to all aspects of relationship management to enhance commitment, including shared goals and values, as these variables have a significant impact on long-term employee commitment
{"title":"Relationship Management and Employees’ Commitment in Public Hospitals in Port Harcourt","authors":"Bayo P.L., Kayii N.E.","doi":"10.52589/jarms-zzqerjcx","DOIUrl":"https://doi.org/10.52589/jarms-zzqerjcx","url":null,"abstract":"The purpose of this study was to empirically investigate the relationship between relationship management and employee commitment in the public hospitals in Port-Harcourt. Two hypotheses were tested at the 0.05 level of significance. This study adopted a correlational research design because it attempted to establish a relationship between relationship management and employee commitment. One thousand one hundred and twenty-seven (1127) employees from the three (3) public hospitals and clinics listed in the Directory of the Rivers State Ministry of Health in Port-Harcourt were selected. The researcher chose grade 8 and above officers to calculate the sample size, resulting in a sample size of 295 Rivers Senatorial District employees. To calculate the sample size, the researcher selected grade 8 and above officers, resulting in a sample size of 295 employees from the population. The instrument of research that was employed for this study was an adapted questionnaire that was generated and designed from various studies reviewed to capture data in line with the study objectives. A five-point Likert-type scale questionnaire was adopted, ranging from (SA) Strongly Agree = 5, (A) Agree = 4, (SD) Strongly Disagree = 3, (DA) Disagree = 1, and (UD) Undecided = 1. 0.05 alpha level. The results of the pilot testing indicate that the instrument is reliable since it is above 0.70; the Cronbach’s alpha of the measuring instrument is 0.7, which is the benchmark. For data analysis, SPSS (Version 20) was used. The results of the study revealed a positive relationship between relationship management and indicators of employees’ commitment in the Port Harcourt public hospitals. It was recommended that organizations in the healthcare industry pay special attention to all aspects of relationship management to enhance commitment, including shared goals and values, as these variables have a significant impact on long-term employee commitment","PeriodicalId":120234,"journal":{"name":"Journal of Advanced Research and Multidisciplinary Studies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124909945","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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