This article explores impressions of welcome and non-welcome in relation to a guided day tour in mainland China. The study is contextualized with regard to hospitality as ethics and tourism as a stage where the struggle for hegemonic ideology occurs. It focuses upon the author’s cognitive and emotional reception of the guides’ narratives and explores the mundane ideologies of (in)hospitality present drawing upon analysis of autoethnographic notes captured through sociological impressionism. Elements of the narrative sustaining the (in)hospitality discourse are identified. The tour serves as an embodiment of national hospitality and the guide as an ideology refractor. Ideological hospitality is one of the conditioning elements embedded in the hospitality interaction. Consideration is given to how tours might be ‘rehumanized’ through a social justice and equity guiding philosophy and education. In so doing, the study contributes to discussion regarding the possibilities of a hospitable society.
{"title":"Mundane ideologies of (in)hospitality: A guided coach tour","authors":"P. Lynch","doi":"10.1386/HOSP_00037_1","DOIUrl":"https://doi.org/10.1386/HOSP_00037_1","url":null,"abstract":"This article explores impressions of welcome and non-welcome in relation to a guided day tour in mainland China. The study is contextualized with regard to hospitality as ethics and tourism as a stage where the struggle for hegemonic ideology occurs. It focuses upon the author’s\u0000 cognitive and emotional reception of the guides’ narratives and explores the mundane ideologies of (in)hospitality present drawing upon analysis of autoethnographic notes captured through sociological impressionism. Elements of the narrative sustaining the (in)hospitality discourse are\u0000 identified. The tour serves as an embodiment of national hospitality and the guide as an ideology refractor. Ideological hospitality is one of the conditioning elements embedded in the hospitality interaction. Consideration is given to how tours might be ‘rehumanized’ through a\u0000 social justice and equity guiding philosophy and education. In so doing, the study contributes to discussion regarding the possibilities of a hospitable society.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81198459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Responsible tourism encompasses the protection and conservation of the natural and cultural heritage considered tourism resources, including traditional local communities. However, concerns among the hospitality industry favour the environmental dimension, while the sociocultural dimension still needs more attention. The present case study focuses on the ways in which luxury hotels, in the context of Cusco (Peru, South America), benefit the indigenous Quechua communities, located among the region, through corporate social responsibility (CSR) actions. Interviews with hotel representatives revealed a rather heterogeneous understanding among them regarding CSR-related concepts. However, in general, a growing interest and commitment in promoting actions to help the surrounding communities were noted. While various approaches towards the creation of community benefits were described, there was consensus regarding the perceived main challenge of working with communities being the time that it takes to build a strong relationship with community members due to initial sociocultural barriers. Main actions developed by these hotels included providing education, training, health and sanitation projects; prioritizing local fair-trade suppliers when available and of quality; and supporting local entrepreneurs. In addition, all hotels engaged in philanthropic activities. The study’s insight regarding hotels’ CSR activities demonstrates the diverse ways that the hospitality sector can contribute to the betterment of society.
{"title":"Corporate social responsibility in luxury hotels in Cusco (Peru) to benefit indigenous communities","authors":"Sandra Sotomayor, Natalia Ventes, W. Gronau","doi":"10.1386/HOSP_00036_1","DOIUrl":"https://doi.org/10.1386/HOSP_00036_1","url":null,"abstract":"Responsible tourism encompasses the protection and conservation of the natural and cultural heritage considered tourism resources, including traditional local communities. However, concerns among the hospitality industry favour the environmental dimension, while the sociocultural dimension\u0000 still needs more attention. The present case study focuses on the ways in which luxury hotels, in the context of Cusco (Peru, South America), benefit the indigenous Quechua communities, located among the region, through corporate social responsibility (CSR) actions. Interviews with\u0000 hotel representatives revealed a rather heterogeneous understanding among them regarding CSR-related concepts. However, in general, a growing interest and commitment in promoting actions to help the surrounding communities were noted. While various approaches towards the creation of community\u0000 benefits were described, there was consensus regarding the perceived main challenge of working with communities being the time that it takes to build a strong relationship with community members due to initial sociocultural barriers. Main actions developed by these hotels included providing\u0000 education, training, health and sanitation projects; prioritizing local fair-trade suppliers when available and of quality; and supporting local entrepreneurs. In addition, all hotels engaged in philanthropic activities. The study’s insight regarding hotels’ CSR activities demonstrates\u0000 the diverse ways that the hospitality sector can contribute to the betterment of society.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88435294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Special Issue editorial: Hospitality insights through the lens of organizational communication","authors":"C. Cockburn-Wootten","doi":"10.1386/HOSP_00034_2","DOIUrl":"https://doi.org/10.1386/HOSP_00034_2","url":null,"abstract":"","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85714686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article explores the extent to which luxury hotels operating in Jordan (Dead Sea) follow Islamic Shari’a law and offer spiritual facilities, and it aims to understand how this obligation (or otherwise) may enhance or adversely affect employees’ psychological well-being (PWB). This article draws on Ryff’s theory of PWB and Stephenson’s model of Islamic-spiritual hotels. Eighteen managers who were working in five-star hotels participated in this study, which follows a qualitative-inductive method. The results show that five-star hotels operating in Jordan (Dead Sea) do not adhere to the Islamic guidelines with the exception of serving halal food and not allowing gambling machines. However, they offer spiritual facilities for workers, and these facilities enhance Ryff’s six dimensions of well-being for workers. The findings show that compliance with Islamic Shari’a law and the availability of spiritual facilities enhance workers’ PWB. The importance of this article lies in presenting a fresh understanding of the linkages between spirituality in the workplace and employees’ PWB.
{"title":"Implications of spirituality and Islamic Shari’a law for workers’ well-being in luxury hotels: A eudaimonic view","authors":"Tamer Koburtay, A. Alzoubi","doi":"10.1386/HOSP_00033_1","DOIUrl":"https://doi.org/10.1386/HOSP_00033_1","url":null,"abstract":"This article explores the extent to which luxury hotels operating in Jordan (Dead Sea) follow Islamic Shari’a law and offer spiritual facilities, and it aims to understand how this obligation (or otherwise) may enhance or adversely affect employees’ psychological well-being\u0000 (PWB). This article draws on Ryff’s theory of PWB and Stephenson’s model of Islamic-spiritual hotels. Eighteen managers who were working in five-star hotels participated in this study, which follows a qualitative-inductive method. The results show that five-star hotels operating\u0000 in Jordan (Dead Sea) do not adhere to the Islamic guidelines with the exception of serving halal food and not allowing gambling machines. However, they offer spiritual facilities for workers, and these facilities enhance Ryff’s six dimensions of well-being for workers. The findings show\u0000 that compliance with Islamic Shari’a law and the availability of spiritual facilities enhance workers’ PWB. The importance of this article lies in presenting a fresh understanding of the linkages between spirituality in the workplace and employees’ PWB.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78191222","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this article is to review and analyse the state of stakeholder theory in hospitality scholarship in terms of its themes, contexts, theoretical perspectives and methodological approaches. The authors gathered and summarized relevant theory and empirical research findings that allowed for further theoretical insights to be drawn. A total of 91 articles published between 1984 and 2018 were analysed using a systematic literature review. The review indicates that stakeholder theory offers an important approach for understanding hospitality because of the following benefits: it leads to reflections on the interests and influences of all those involved in the value creation process; it is a holistic approach, integrating economic, social and ethical considerations; it adopts a relational approach rather than just a transactional approach and it provides a strategic framework that managers can use. The study’s findings show that stakeholder-related research remains underexplored in the hospitality field. There is, however, great potential for developing the theory by exploring the connections that exist between the principles of stakeholder theory and knowledge of hospitality. The article also provides suggestions for future applications of stakeholder theory in academic research and highlights its relevance to managerial practice.
{"title":"Stakeholder theory in the hospitality field: Insights drawn from a systematic literature review","authors":"S. R. Barakat, E. K. Wada","doi":"10.1386/HOSP_00031_1","DOIUrl":"https://doi.org/10.1386/HOSP_00031_1","url":null,"abstract":"The purpose of this article is to review and analyse the state of stakeholder theory in hospitality scholarship in terms of its themes, contexts, theoretical perspectives and methodological approaches. The authors gathered and summarized relevant theory and empirical research findings\u0000 that allowed for further theoretical insights to be drawn. A total of 91 articles published between 1984 and 2018 were analysed using a systematic literature review. The review indicates that stakeholder theory offers an important approach for understanding hospitality because of the following\u0000 benefits: it leads to reflections on the interests and influences of all those involved in the value creation process; it is a holistic approach, integrating economic, social and ethical considerations; it adopts a relational approach rather than just a transactional approach and it provides\u0000 a strategic framework that managers can use. The study’s findings show that stakeholder-related research remains underexplored in the hospitality field. There is, however, great potential for developing the theory by exploring the connections that exist between the principles of stakeholder\u0000 theory and knowledge of hospitality. The article also provides suggestions for future applications of stakeholder theory in academic research and highlights its relevance to managerial practice.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84762703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Grounding on Derrida’s conceptual framing of hospitality as a continuous tension between its conditional and unconditional forms, this article examines the city as a space of welcome located halfway through the continuum explored in this Special Issue. Through an analysis of the institutional narratives fostered by Brighton and Bologna’s local governments, this piece reflects on the tension between narratives and practices of welcome. By unpacking the accounts of local government’s representatives in both cities, I demonstrate how the notion of ‘welcome’, apparently very wide-encompassing, emerges as rather selective. In addition, I reflect on the benefits that cities can achieve when employing such narratives.
{"title":"A space of welcome for (almost) everyone: A study on the tension between Brighton and Bologna’s institutional narratives and practices of welcome","authors":"Caterina Mazzilli","doi":"10.1386/HOSP_00039_1","DOIUrl":"https://doi.org/10.1386/HOSP_00039_1","url":null,"abstract":"Grounding on Derrida’s conceptual framing of hospitality as a continuous tension between its conditional and unconditional forms, this article examines the city as a space of welcome located halfway through the continuum explored in this Special Issue. Through an analysis of the institutional narratives fostered by Brighton and Bologna’s local governments, this piece reflects on the tension between narratives and practices of welcome. By unpacking the accounts of local government’s representatives in both cities, I demonstrate how the notion of ‘welcome’, apparently very wide-encompassing, emerges as rather selective. In addition, I reflect on the benefits that cities can achieve when employing such narratives.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86306446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-30DOI: 10.3109/9780849382581.008
N. Hall, A. Pierro
Necrotizing enterocolitis is the principal cause of surgical referral in preterm neonates and the most common gastrointestinal emergency among infants. Its pathophysiology is unclear and it carries high levels of mortality and morbidity. This article provides an overview of necrotizing enterocolitis including risk factors, preventative strategies and medical and surgical management.
{"title":"Necrotizing enterocolitis.","authors":"N. Hall, A. Pierro","doi":"10.3109/9780849382581.008","DOIUrl":"https://doi.org/10.3109/9780849382581.008","url":null,"abstract":"Necrotizing enterocolitis is the principal cause of surgical referral in preterm neonates and the most common gastrointestinal emergency among infants. Its pathophysiology is unclear and it carries high levels of mortality and morbidity. This article provides an overview of necrotizing enterocolitis including risk factors, preventative strategies and medical and surgical management.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76257394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Over the past decade, there has been a growth in the number of hotels built on university campuses, in Europe, Asia and the United States. Originally, such hotels were often associated with a university’s hotel school and their hospitality programme; however, an increasing number of full-service campus hotels have recently been developed, with no such connections. Through 30 interviews with Heriot-Watt University staff and students, this study explores their perceptions of a newly built commercial hotel on their campus. The findings highlighted the different opinions held by students and staff as to the benefits of a campus hotel and suggested that they were viewed by both as contested hospitality spaces. However, this study submits that if they were more welcoming to students and staff and were better aligned with the ethos of the university, this would aid in their acceptance into the wider university community.
{"title":"Perceptions of commercial hospitality space: The case of a UK university campus hotel","authors":"B. Hay","doi":"10.1386/hosp_00022_1","DOIUrl":"https://doi.org/10.1386/hosp_00022_1","url":null,"abstract":"Over the past decade, there has been a growth in the number of hotels built on university campuses, in Europe, Asia and the United States. Originally, such hotels were often associated with a university’s hotel school and their hospitality programme; however, an increasing number\u0000 of full-service campus hotels have recently been developed, with no such connections. Through 30 interviews with Heriot-Watt University staff and students, this study explores their perceptions of a newly built commercial hotel on their campus. The findings highlighted the different opinions\u0000 held by students and staff as to the benefits of a campus hotel and suggested that they were viewed by both as contested hospitality spaces. However, this study submits that if they were more welcoming to students and staff and were better aligned with the ethos of the university, this would\u0000 aid in their acceptance into the wider university community.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83245558","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Recent scholarly work in the social sciences has engaged with the concept of hospitality in order to explore immigration dynamics, especially in relation to the situation of asylum-seekers. As an ambivalent concept, it captures the tension between, on the one hand, the act of hosting and welcoming foreigners and, on the other, controlling their entry. In this article, I reflect on the relevance of this concept for the study of the bureaucratic process of selecting qualified immigrants in Quebec, which aims to identify those future ‘skilled’ immigrants who would be most likely to integrate, both culturally and economically. These migrants, far from being unwanted, constitute the core of the federal and provincial immigration policies and the main mechanism through which a foreigner could obtain permanent residency in Canada. Through a fictional narrative based on my fieldwork with permanent residents living in Montreal, I show how the immigration selection system works in practice. Applied to the case of selected immigrants, the concept of hospitality forces us to distinguish practices from national discourses.
{"title":"What does hospitality look like when immigrants are ‘wanted’? The case of the immigration selection process in Quebec, Canada","authors":"Javiera Araya-Moreno","doi":"10.1386/hosp_00024_1","DOIUrl":"https://doi.org/10.1386/hosp_00024_1","url":null,"abstract":"Recent scholarly work in the social sciences has engaged with the concept of hospitality in order to explore immigration dynamics, especially in relation to the situation of asylum-seekers. As an ambivalent concept, it captures the tension between, on the one hand, the act of hosting\u0000 and welcoming foreigners and, on the other, controlling their entry. In this article, I reflect on the relevance of this concept for the study of the bureaucratic process of selecting qualified immigrants in Quebec, which aims to identify those future ‘skilled’ immigrants who would\u0000 be most likely to integrate, both culturally and economically. These migrants, far from being unwanted, constitute the core of the federal and provincial immigration policies and the main mechanism through which a foreigner could obtain permanent residency in Canada. Through a fictional narrative\u0000 based on my fieldwork with permanent residents living in Montreal, I show how the immigration selection system works in practice. Applied to the case of selected immigrants, the concept of hospitality forces us to distinguish practices from national discourses.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76617132","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A common characteristic in George Orwell’s, William Foote Whyte’s and Erving Goffman’s classic works, as well as in the literature that followed their legacy, is the tendency of authors to refer to a front-of-house (FoH) and back-of-house (BoH) segregation, especially in terms of workers’ skills, gender, aesthetic, emotional and ethnic characteristics. The mark between the two areas is also treated as a variable, based on the degree of interaction between employees and guests. Departing from Goffman’s so-called sore spot areas, we seek to understand how the line of visibility changes in the light of societal and cultural shifts. Drawing on 25 interviews with general and human resource managers, we report an alteration of the typical FoH/BoH distinction with serious implications for practice. A hotel’s workplace layout, aesthetic, hiring and product processes are redesigned to encompass a new organizational identity and offer embodied experiences.
{"title":"Delineating the changing frontstage and backstage segregation in high-end and luxury hotels","authors":"Leonidas Efthymiou, Y. Orphanidou, G. Panayiotou","doi":"10.1386/hosp_00025_1","DOIUrl":"https://doi.org/10.1386/hosp_00025_1","url":null,"abstract":"A common characteristic in George Orwell’s, William Foote Whyte’s and Erving Goffman’s classic works, as well as in the literature that followed their legacy, is the tendency of authors to refer to a front-of-house (FoH) and back-of-house (BoH) segregation, especially\u0000 in terms of workers’ skills, gender, aesthetic, emotional and ethnic characteristics. The mark between the two areas is also treated as a variable, based on the degree of interaction between employees and guests. Departing from Goffman’s so-called sore spot areas, we seek to understand\u0000 how the line of visibility changes in the light of societal and cultural shifts. Drawing on 25 interviews with general and human resource managers, we report an alteration of the typical FoH/BoH distinction with serious implications for practice. A hotel’s workplace layout, aesthetic,\u0000 hiring and product processes are redesigned to encompass a new organizational identity and offer embodied experiences.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88556122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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