Pub Date : 2008-07-13DOI: 10.1109/IPCC.2008.4610215
Jyh-An Lee
The papers explores the role of nonprofit organizations (NPOs) in free or open source software (F/OSS ) development process. Based on two dominant NPO theories and a series of in-depth interviews with officials from NPOs in the F/OSS discourse, this paper argues that NPOs have provided the social structure necessary to support the production of F/OSS. By illustrating the role of these NPOs, this paper not only serves as a lens to understand the nonproprietary production process but also examines the robustness of the aforementioned NPO theories.
{"title":"Not to profit from ppen source: The role of nonprofit organizations in open source software development","authors":"Jyh-An Lee","doi":"10.1109/IPCC.2008.4610215","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610215","url":null,"abstract":"The papers explores the role of nonprofit organizations (NPOs) in free or open source software (F/OSS ) development process. Based on two dominant NPO theories and a series of in-depth interviews with officials from NPOs in the F/OSS discourse, this paper argues that NPOs have provided the social structure necessary to support the production of F/OSS. By illustrating the role of these NPOs, this paper not only serves as a lens to understand the nonproprietary production process but also examines the robustness of the aforementioned NPO theories.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"162 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121561026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-13DOI: 10.1109/IPCC.2008.4610219
K. Mattson
An introductory undergraduate course in technical and professional communication was the context of this study exploring student progress in coursework that combines usability testing of online and print documents with the study of internationalization and localization. In order for the students to begin considering the complex information needs of international document users, the students first found international students on campus who would serve as usability test participants for selected course projects. These usability test participants-at the time fulfilling English proficiency requirements in courses offered at the universitypsilas English language center-provided the technical communication students with test responses that would inform revisions of selected projects for final course portfolios. In the course, students worked with Dreamweaver and Creative Suite while attempting to localize documents for international students.
{"title":"Usability testing in the introductory technical communication course: Centering student practice on internationalization/localization","authors":"K. Mattson","doi":"10.1109/IPCC.2008.4610219","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610219","url":null,"abstract":"An introductory undergraduate course in technical and professional communication was the context of this study exploring student progress in coursework that combines usability testing of online and print documents with the study of internationalization and localization. In order for the students to begin considering the complex information needs of international document users, the students first found international students on campus who would serve as usability test participants for selected course projects. These usability test participants-at the time fulfilling English proficiency requirements in courses offered at the universitypsilas English language center-provided the technical communication students with test responses that would inform revisions of selected projects for final course portfolios. In the course, students worked with Dreamweaver and Creative Suite while attempting to localize documents for international students.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129275682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-13DOI: 10.1109/IPCC.2008.4610216
J. Livingston
This article addresses incorporating civic engagement in the engineering communication classroom. It reflects upon a proposal project that asks students to address an environmental issue in the local community, and it addresses the successes and challenges of the assignment.
{"title":"Within limits: Technical communication and civic engagement","authors":"J. Livingston","doi":"10.1109/IPCC.2008.4610216","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610216","url":null,"abstract":"This article addresses incorporating civic engagement in the engineering communication classroom. It reflects upon a proposal project that asks students to address an environmental issue in the local community, and it addresses the successes and challenges of the assignment.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131360355","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-13DOI: 10.1109/IPCC.2008.4610226
T. Okuda
A major contribution of this study is to demonstrate the evaluation of effectiveness of symbols for television, telephone, and robot. For television and telephone symbols, the author has compared with the results presented in professional communication society. For robot, the author presents that the participants selected a typical humanoid robot, a R2-D2 type and a C-3PO type as the top three. The movie ldquoStar wars seriesrdquo may have impact on robotics. In addition, the author shows that female participants and male participants may have a few different images for the robot.
{"title":"Evaluating the usability of basic symbols for television, telephone and robot: For localizing and internationalizing graphics and visual information for robotics","authors":"T. Okuda","doi":"10.1109/IPCC.2008.4610226","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610226","url":null,"abstract":"A major contribution of this study is to demonstrate the evaluation of effectiveness of symbols for television, telephone, and robot. For television and telephone symbols, the author has compared with the results presented in professional communication society. For robot, the author presents that the participants selected a typical humanoid robot, a R2-D2 type and a C-3PO type as the top three. The movie ldquoStar wars seriesrdquo may have impact on robotics. In addition, the author shows that female participants and male participants may have a few different images for the robot.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"146 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121968066","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-13DOI: 10.1109/IPCC.2008.4610207
M. Hirai
The process of writing a book on professional English presentations can be likened to a product development project. The author took an engineering approach consisting of four stages: market analysis, design, production, and quality assurance. Market analysis revealed a growing need for self-teaching materials and course texts on technical English communication in general. In the market analysis, the author evaluated a range of previously available books on English presentations with which the new book would compete. Identification of their strengths and weaknesses through this competitive analysis led to the design of differentiation as a way of offering real value. Capitalizing on his own experience, the author was able to differentiate his book in terms of content, ease of use, reliability, and readability, by providing, for example, caveats against common pitfalls and mechanisms for easy access to key information. Another significant method of differentiation was to include a model presentation, which would enable readers to jump-start their own presentations. Hints on the actual process of book-writing (such as production and quality assurance) are also offered.
{"title":"How to publish a self-study book on professional presentations","authors":"M. Hirai","doi":"10.1109/IPCC.2008.4610207","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610207","url":null,"abstract":"The process of writing a book on professional English presentations can be likened to a product development project. The author took an engineering approach consisting of four stages: market analysis, design, production, and quality assurance. Market analysis revealed a growing need for self-teaching materials and course texts on technical English communication in general. In the market analysis, the author evaluated a range of previously available books on English presentations with which the new book would compete. Identification of their strengths and weaknesses through this competitive analysis led to the design of differentiation as a way of offering real value. Capitalizing on his own experience, the author was able to differentiate his book in terms of content, ease of use, reliability, and readability, by providing, for example, caveats against common pitfalls and mechanisms for easy access to key information. Another significant method of differentiation was to include a model presentation, which would enable readers to jump-start their own presentations. Hints on the actual process of book-writing (such as production and quality assurance) are also offered.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130740097","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-13DOI: 10.1109/IPCC.2008.4610229
A. Owens
The off-shoring of telecommunications continues to expand achieving near to 70% compound annual growth over the last five years in the global off-shoring of business telephone services. Despite this significant success, selling business services or products over the telephone across culture presents challenges to telemarketers over and above those challenges conventional to mono-cultural business environments. Communicating with strangers across culture is challenging, particularly when the interlocutors do not share the same first language. When this exchange is limited to telecommunication mode, such obstacles may become inflated, yet little research-based literature exists on the topic. This paper reports on a case study of Filipino call-centre staff working in a multinational CRM company contacting Australian customers. Operational and management staff were engaged in a series of interviews over a period of several months and conversational analysis of phone calls was conducted in order to identify the key sociocultural and sociolinguistic challenges for telemarketers with culturally remote customers. This paper explored the extent to which cultural difference affected staff performance and customer satisfaction. Findings suggest that there is functional cultural alignment between Filipino staff and Australian customers and that cross-cultural training and cross cultural immersion in the target community can assist call centre staff cross the boundaries of language and identity with greater success.
{"title":"A Case study of cross cultural communication issues for Filipino call centre staff and their Australian customers","authors":"A. Owens","doi":"10.1109/IPCC.2008.4610229","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610229","url":null,"abstract":"The off-shoring of telecommunications continues to expand achieving near to 70% compound annual growth over the last five years in the global off-shoring of business telephone services. Despite this significant success, selling business services or products over the telephone across culture presents challenges to telemarketers over and above those challenges conventional to mono-cultural business environments. Communicating with strangers across culture is challenging, particularly when the interlocutors do not share the same first language. When this exchange is limited to telecommunication mode, such obstacles may become inflated, yet little research-based literature exists on the topic. This paper reports on a case study of Filipino call-centre staff working in a multinational CRM company contacting Australian customers. Operational and management staff were engaged in a series of interviews over a period of several months and conversational analysis of phone calls was conducted in order to identify the key sociocultural and sociolinguistic challenges for telemarketers with culturally remote customers. This paper explored the extent to which cultural difference affected staff performance and customer satisfaction. Findings suggest that there is functional cultural alignment between Filipino staff and Australian customers and that cross-cultural training and cross cultural immersion in the target community can assist call centre staff cross the boundaries of language and identity with greater success.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116810097","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-13DOI: 10.1109/IPCC.2008.4610230
P. Pendharkar
Virtual team members do not have a complete understanding of other team member (agent) preferences, which makes team coordination somewhat difficult. Traditional approaches for team coordination require a lot of inter-agent electronic communication and often result in wasted effort. Methods that reduce inter-agent communication and conflicts are likely to increase productivity of virtual teams. In this research, we propose an evolutionary genetic algorithm based intelligent agent that will learn team member preferences from past actions and develop an agent-coordination schedule by minimizing schedule conflicts between different members serving on a virtual team. Since the intelligent agent learns individual team member preferences, the potential for conflict is greatly reduced, which in turn results in lower inter-agent communication cost and increased team productivity.
{"title":"Evolutionary learning of virtual team member preferences","authors":"P. Pendharkar","doi":"10.1109/IPCC.2008.4610230","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610230","url":null,"abstract":"Virtual team members do not have a complete understanding of other team member (agent) preferences, which makes team coordination somewhat difficult. Traditional approaches for team coordination require a lot of inter-agent electronic communication and often result in wasted effort. Methods that reduce inter-agent communication and conflicts are likely to increase productivity of virtual teams. In this research, we propose an evolutionary genetic algorithm based intelligent agent that will learn team member preferences from past actions and develop an agent-coordination schedule by minimizing schedule conflicts between different members serving on a virtual team. Since the intelligent agent learns individual team member preferences, the potential for conflict is greatly reduced, which in turn results in lower inter-agent communication cost and increased team productivity.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128981162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-13DOI: 10.1109/IPCC.2008.4610245
H. Wu
This paper talks about how a Web 2.0 system helps an open source ERP (enterprise resource planning) software company utilizes its internal and external communications towards an economic advantage. Using the system the company harnesses the communications with its users, customers and implementation partners to lower software development, product support and implementation costs. The system and the experience learned can be utilized by other software companies and knowledge communities.
{"title":"Harnessing communications in a packaged software community","authors":"H. Wu","doi":"10.1109/IPCC.2008.4610245","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610245","url":null,"abstract":"This paper talks about how a Web 2.0 system helps an open source ERP (enterprise resource planning) software company utilizes its internal and external communications towards an economic advantage. Using the system the company harnesses the communications with its users, customers and implementation partners to lower software development, product support and implementation costs. The system and the experience learned can be utilized by other software companies and knowledge communities.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114371114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-13DOI: 10.1109/IPCC.2008.4610209
K. Ilyasova
This paper focuses on the need for composing and articulating knowledge products - i.e., position statements, such as standards and goals for assessment, and the role of technology, in the field of professional and technical writing. The main argument of this paper is that such knowledge products help further professionalize and shape a discipline by providing the necessary statements from professional organizations to support which serve to support its members and articulate further a professional identity. The three main points covered include 1) what are knowledge products and why are they useful to a discipline; 2) how have such knowledge products been used in other disciplines and with what effect(s); and 3) where to begin in articulating and collecting knowledge products with regard to the field of professional and technical writing.
{"title":"Collecting knowledge products: Why position statements matter in professionalizing and understanding Professional and Technical Writing","authors":"K. Ilyasova","doi":"10.1109/IPCC.2008.4610209","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610209","url":null,"abstract":"This paper focuses on the need for composing and articulating knowledge products - i.e., position statements, such as standards and goals for assessment, and the role of technology, in the field of professional and technical writing. The main argument of this paper is that such knowledge products help further professionalize and shape a discipline by providing the necessary statements from professional organizations to support which serve to support its members and articulate further a professional identity. The three main points covered include 1) what are knowledge products and why are they useful to a discipline; 2) how have such knowledge products been used in other disciplines and with what effect(s); and 3) where to begin in articulating and collecting knowledge products with regard to the field of professional and technical writing.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130159143","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-13DOI: 10.1109/IPCC.2008.4610235
M. Rife
What are the challenges, affordances, and the role of rhetoric when conducting online survey research? As part of a two-year study on rhetorical invention in copyright imbued environments, the author used an online survey to examine knowledge and understanding of US copyright law among digital writers (both students and teachers) in randomly selected US technical/professional writing programs. In this paper focus is on the implications for digital survey research under an activity theory lens, where the rhetorical strategies of ethos, pathos, logos, and kairos were used to accomplish data collection (N=334). After briefly reviewing existing best practices of survey research and describing the digital survey, it is discussed how administering an online survey to the educational field of technical and professional writing presents certain challenges. The effectiveness of differing rhetorical strategies when conducting online survey research is discussed. A heuristic is offered to facilitate success in these types of studies.
{"title":"The “shock and awe“ of digital research design: Rhetorical strategies as mediational means in digital survey research","authors":"M. Rife","doi":"10.1109/IPCC.2008.4610235","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610235","url":null,"abstract":"What are the challenges, affordances, and the role of rhetoric when conducting online survey research? As part of a two-year study on rhetorical invention in copyright imbued environments, the author used an online survey to examine knowledge and understanding of US copyright law among digital writers (both students and teachers) in randomly selected US technical/professional writing programs. In this paper focus is on the implications for digital survey research under an activity theory lens, where the rhetorical strategies of ethos, pathos, logos, and kairos were used to accomplish data collection (N=334). After briefly reviewing existing best practices of survey research and describing the digital survey, it is discussed how administering an online survey to the educational field of technical and professional writing presents certain challenges. The effectiveness of differing rhetorical strategies when conducting online survey research is discussed. A heuristic is offered to facilitate success in these types of studies.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"442 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128227143","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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