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Organizational resilience under COVID-19: the role of digital technology in R&D investment and performance COVID-19下的组织弹性:数字技术在研发投资和绩效中的作用
Pub Date : 2022-11-22 DOI: 10.1108/imds-04-2022-0220
Feiyang Guan, T. Wang, Liqing Tang
PurposeThis study aims at the sudden outbreak of COVID-19, which had an unprecedented negative impact on the Chinese economy, with firms being affected most. Firms differ in terms of their specific internal environment, shaping their ability to respond to the outbreak, so the impact may also vary.Design/methodology/approachIn this paper Chinese listed firms are selected as samples to investigate the mediating effect of prior digital technology on the relationship between R&D (research and development) investment (funds and staff) and firm performance during the epidemic. Firm size and diversification are then introduced as moderating variables to explore the conditional mediating effect of digital technology.FindingsThe results indicate that the higher the firm's prior R&D investment, the higher its digital technology level, and thus the stronger its resistance to the epidemic. Moreover, compared with large-scale firms, small-scale firms have the advantage of strategic flexibility to technological changes, which can help them accumulate experience from R&D activities for digital transformation, thus attenuating the negative impact of the COVID-19 on firm performance. Finally, the results also show that digital technology mediates more strongly between R&D investment and firm performance in diversified firms than in centralized firms.Originality/valueThe study builds a mediation model to reveal the process mechanism through which R&D investment affects firm performance via digital technology. Firm size and diversification are then innovatively introduced as situational factors to build the moderated mediation model, which opens up a new perspective for understanding the effect of firm internal factors on the relationship between R&D investment, digital transformation and firm performance.
本研究针对新型冠状病毒肺炎(COVID-19)的突然爆发,对中国经济产生了前所未有的负面影响,企业受到的影响最大。企业的具体内部环境不同,这决定了它们应对疫情的能力,因此影响也可能有所不同。设计/方法/方法本文以中国上市公司为样本,考察疫情期间,先验数字技术对R&D(研究与开发)投资(资金和人员)与企业绩效之间关系的中介作用。然后引入企业规模和多元化作为调节变量,探讨数字技术的条件中介效应。研究结果表明,企业前期研发投入越高,其数字技术水平越高,对疫情的抵抗力越强。此外,与大型企业相比,小型企业对技术变革具有战略灵活性的优势,这有助于它们从数字化转型的研发活动中积累经验,从而减弱新冠肺炎对企业绩效的负面影响。结果还表明,数字技术在多元化企业研发投入与企业绩效之间的中介作用强于集中式企业。本研究构建了一个中介模型,揭示了研发投资通过数字技术影响企业绩效的过程机制。创新地引入企业规模和多元化作为情境因素,构建了有调节的中介模型,为理解企业内部因素对研发投入、数字化转型与企业绩效关系的影响开辟了新的视角。
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引用次数: 11
System dynamics modeling and robustness analysis for capital-constrained supply chain under disruption 中断下资金约束供应链的系统动力学建模与鲁棒性分析
Pub Date : 2022-11-21 DOI: 10.1108/imds-01-2022-0028
Xiaoming Zhang, Yangyan Shi, P. Zhang, Fang Xu, Chaozhe Jiang
PurposeThe purpose of this study is to explore mitigation measures for cash flow interruption during the epidemic and provide decision support to ensure the regular operation and robustness of the supply chain (SC).Design/methodology/approachConsidering the scenarios of production capacity and demand disruption during the epidemic, the authors adopt system dynamics (SD) to construct a three-echelon SC financial system consisting of a core manufacturer, a capital-constrained retailer and the customer. In different interruption scenarios, through the decision adjustments of stakeholders, the differences in performance are compared to explore solutions for SC robust optimization.FindingsThe results show that partial credit guarantee (PCG) could solve cash flow interruption and maintain the regular operation of the SC. During epidemic, with the product price increases, the revenue of stakeholders and the robustness are generally negatively correlated. But when the manufacturer's production capacity is fully interrupted, increasing product price is the right decision for the retailer and could simultaneously promote performance and robustness.Originality/valueThis paper primarily focuses on the PCG under the cash flow interruption caused by epidemics. The authors adopt the supply chain finance (SCF) theory and SD method to supplement and expand existing research on interruption management of SC. It is a pioneering study to explore the robustness of the SC financial system under disruptions.
目的探讨疫情期间现金流中断的缓解措施,为确保供应链的正常运行和稳健性提供决策支持。设计/方法/方法考虑疫情期间生产能力和需求中断的情景,采用系统动力学(SD)方法构建了由核心制造商、资金受限的零售商和客户组成的三级供应链金融体系。在不同的中断场景下,通过利益相关者的决策调整,比较绩效差异,探索供应链鲁棒优化的解决方案。结果表明,部分信用担保能够解决企业现金流中断问题,维持企业正常运营。疫情期间,随着产品价格的上涨,利益相关者收益与稳健性总体呈负相关。但是当制造商的生产能力完全中断时,提高产品价格对零售商来说是正确的决定,并且可以同时提高性能和稳健性。本文主要研究流行病导致现金流中断下的PCG。本文采用供应链金融(SCF)理论和SD方法,对现有供应链中断管理研究进行了补充和拓展,对供应链金融系统在中断下的稳健性进行了探索,是一项开创性的研究。
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引用次数: 0
A joint modeling and exploratory framework for intra-firm collaboration within construction and mining equipment industry 建筑和采矿设备行业企业内部合作的联合建模和探索性框架
Pub Date : 2022-11-17 DOI: 10.1108/imds-06-2022-0372
Mohit Goswami, F. Chan, M. Ramkumar, Yash Daultani, S. Pratap, Ankita Chhabra
PurposeIn this research, collaboration attributes related to the firm's intrinsic and extrinsic facets at pertinent levels (i.e. enterprise, strategic, operational, and tactical levels) for construction equipment OEMs (original equipment manufacturers) operating in India have been quantified and modeled.Design/methodology/approachFor modeling the intra-firm collaboration at respective organizational levels, relevant attributes have been populated employing literature review followed by subsequent validation from pertinent focus groups. The focus groups comprising professionals working in the construction and mining equipment industry in India aided us in estimating the extent of interdependencies and influences within/amongst collaboration attributes. The collaboration attributes and respective interdependencies/influences are modeled employing the concept of graph theory wherein the individual attributes are represented using vertices and influences/interdependencies are represented using edges. The collaboration indices resulting from the variable permanent matrix have been derived as well.FindingsScenario and subsequent sensitivity analysis are performed. This research discusses the significance and aspects related to various collaborative attributes and the interrelations amongst them. Further, the research also evolves quantitative measures of collaboration indices at enterprise, strategic, tactical and operational levels by employing a graph-theoretic approach (GTA). The authors have also extricated and discussed a number of meaningful implications from both the perspectives of interorganizational relationships (IORs) and the normative theory of organizations using a cross-case analysis of five firms having operations in India.Originality/valueThe research would aid organizations (particularly those belonging to the construction equipment sector) measure the efficacy of collaboration in respective value-chains at strategic, tactical and operational levels. From the theoretical perspective, the integration of the IORs and normative theory of organizations enables looking at the intra-firm collaboration problem from a multi-dimensional standpoint involving activities, performance measures, action initiation, communication, shades of top management, level of activity, etc.
在本研究中,对在印度运营的建筑设备oem(原始设备制造商)在相关层面(即企业、战略、运营和战术层面)与公司内在和外在方面相关的合作属性进行了量化和建模。设计/方法论/方法为了在各自的组织层面上对公司内部合作进行建模,相关属性已经通过文献综述和相关焦点小组的后续验证来填充。由在印度建筑和采矿设备行业工作的专业人员组成的焦点小组帮助我们估计了协作属性内部/之间的相互依赖程度和影响。协作属性和各自的相互依赖/影响采用图论的概念建模,其中单个属性使用顶点表示,影响/相互依赖使用边表示。并推导出了由可变永久矩阵产生的协同指标。结果进行了情景分析和随后的敏感性分析。本研究探讨了各种协同属性的意义和相关方面,以及它们之间的相互关系。此外,本研究还采用图论方法(GTA)对企业、战略、战术和运营层面的协作指标进行了量化度量。作者还通过对五家在印度开展业务的公司的跨案例分析,从组织间关系(ior)和组织规范理论的角度提取并讨论了许多有意义的含义。独创性/价值该研究将帮助组织(特别是那些属于建筑设备行业的组织)在战略、战术和运营层面衡量各自价值链中的合作效率。从理论的角度来看,ior与组织规范理论的整合可以从多维度的角度来看待企业内部合作问题,包括活动、绩效衡量、行动发起、沟通、高层管理的阴影、活动水平等。
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引用次数: 0
Monitoring corporate credit risk with multiple data sources 利用多个数据源监控企业信用风险
Pub Date : 2022-11-16 DOI: 10.1108/imds-02-2022-0091
Du Ni, Ming K. Lim, Xingzhi Li, Ying Qu, Mei Yang
PurposeMonitoring corporate credit risk (CCR) has traditionally relied on such indicators as income, debt and inventory at a company level. These data are usually released on a quarterly or annual basis by the target company and include, exclusively, the financial data of the target company. As a result of this exclusiveness, the models for monitoring credit risk usually fail to account for some significant information from different sources or channels, like the data of its supply chain partner companies and other closely relevant data yet available from public networks, and it is these seldom used data that can help unveil the immediate CCR changes and how the risk is being propagated along the supply chain. This study aims to discuss the a forementioned issues.Design/methodology/approachGoing beyond the existing CCR prediction data, this study intends to address the impact of supply chain data and network activity data on CCR prediction, by integrating machine learning technology into the prediction to verify whether adding new data can improve the predictability.FindingsThe results show that the predictive errors of the datasets after adding supply chain data and network activity data to them are made the ever least. Moreover, intelligent algorithms like support vector machine (SVM), compared to traditionally used methods, are better at processing nonlinear datasets and mining complex relationships between multi-variable indicators for CCR evaluation.Originality/valueThis study indicates that bringing in more information of multiple data sources combined with intelligent algorithms can help companies prevent risk spillovers in the supply chain from causing harm to the company, and, as well, help customers evaluate the creditworthiness of the entity to lessen the risk of their investment.
目的监测企业信用风险(CCR)传统上依赖于公司层面的收入、债务和库存等指标。这些数据通常由目标公司每季度或每年发布一次,其中仅包括目标公司的财务数据。由于这种排他性,监测信用风险的模型通常无法考虑来自不同来源或渠道的一些重要信息,例如其供应链合作伙伴公司的数据和其他从公共网络中可用的密切相关数据,而正是这些很少使用的数据可以帮助揭示直接的CCR变化以及风险如何沿着供应链传播。本研究旨在探讨上述问题。设计/方法/方法在现有CCR预测数据的基础上,本研究旨在解决供应链数据和网络活动数据对CCR预测的影响,通过将机器学习技术集成到预测中,以验证添加新数据是否可以提高可预测性。结果表明,加入供应链数据和网络活动数据后,数据集的预测误差最小。此外,与传统方法相比,支持向量机(SVM)等智能算法更擅长处理非线性数据集,挖掘多变量指标之间的复杂关系,用于CCR评价。原创性/价值本研究表明,引入更多的多数据源信息,结合智能算法,可以帮助企业防止供应链中的风险溢出对企业造成伤害,也可以帮助客户评估实体的信誉,从而降低投资风险。
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引用次数: 3
Human-bot co-working: job outcomes and employee responses 人-机器人联合工作:工作成果和员工反应
Pub Date : 2022-11-10 DOI: 10.1108/imds-02-2022-0114
Yu-Qian Zhu, Kritsapas Kanjanamekanant
PurposeRobotic process automation (RPA) has been widely implemented to automate digital tasks. The resulting new type of human–bot co-working environment, however, has been understudied. This paper investigated how the depth and breadth of RPA deployment impact employees' job autonomy and work intensification, as well as perceived RPA performance. It further examined how job autonomy, work intensification, and perceived RPA performance predict burnout and continuance intention to use RPA.Design/methodology/approachUsing data collected from online survey of 128 RPA users, whose organizations have already gone live on RPA, partial least squares is used in the validation of the conceptual model and analysis.FindingsThe analytical results indicate that RPA deployment breadth and depth affect work intensification differently, and RPA deployment breadth and depth significantly predict perceived RPA performance. While work intensification increases burnout, job autonomy alleviates the burnout of employees. Finally, job autonomy and perceived RPA performance are both positive predictors of continuance intention to use RPA.Originality/valueThis study contributes to the literature by investigating how co-working affects employees' autonomy and quality of work. It also advances the research on technology deployment by showing how deployment breadth and depth differently affect employees' evaluations of work-related aspects. Third, it extends the applicability of job demand-resource model into technology deployment and continuance technology use literature, by illustrating the importance of a job resource such as job autonomy. Finally, it provides firms with RPA implementation strategies.
机器人过程自动化(RPA)已被广泛应用于自动化数字任务。然而,由此产生的新型人机共同工作环境尚未得到充分研究。本文研究了RPA部署的深度和广度如何影响员工的工作自主性和工作集约化,以及感知RPA绩效。研究进一步探讨了工作自主性、工作强化和感知RPA绩效如何预测职业倦怠和使用RPA的持续意愿。设计/方法/方法使用从128个RPA用户的在线调查中收集的数据,这些用户的组织已经开始使用RPA,偏最小二乘法用于验证概念模型和分析。分析结果表明,RPA部署的广度和深度对工作强度的影响不同,RPA部署的广度和深度对感知RPA绩效有显著的预测作用。工作集约化增加了员工的职业倦怠,而工作自主性则缓解了员工的职业倦怠。最后,工作自主性和感知RPA绩效都是持续使用RPA意愿的正向预测因子。独创性/价值本研究通过调查共同工作如何影响员工的自主性和工作质量,为文献做出了贡献。通过展示技术部署的广度和深度如何不同地影响员工对工作相关方面的评价,推动了技术部署的研究。第三,通过说明工作自主性等工作资源的重要性,将工作需求-资源模型的适用性扩展到技术部署和持续技术使用文献中。最后,为企业提供了RPA实施策略。
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引用次数: 2
How do different Industry 4.0 technologies support certain Circular Economy practices? 不同的工业4.0技术如何支持某些循环经济实践?
Pub Date : 2022-11-04 DOI: 10.1108/imds-05-2022-0270
Zhimei Lei, Shanshan Cai, Lili Cui, Lin Wu, Yiwei Liu
PurposeUncovering the relationship between Industry 4.0 (I4.0) technologies and circular economy (CE) practices is critical not only for implementing CE but also for leveraging I4.0 to achieve sustainable development goals. However, the potential connection between them – especially how different I4.0 technologies may influence various CE practices – remains inadequately researched. The purpose of this study was to quantitatively explore the impacts of various I4.0 technologies on CE practices.Design/methodology/approachA mixed method consisting of a systematic literature review, content analysis, and social network analysis was adopted. First, 266 articles were selected and mined for contents of I4.0 technologies and CE practices; 27 I4.0 technologies and 21 CE practices were identified. Second, 62 articles were found that prove the positive influence of I4.0 technologies on CE practices, and 124 relationships were identified. Third, based on evidence supporting the link between I4.0 technologies and CE practices, a two-mode network and two one-mode networks were constructed, and their network density and degree centrality indicators were analyzed.FindingsI4.0 technologies have a low application scope and degree for promoting CE. The adoption of a single I4.0 technology has limited effect on CE practices, and wider benefits can be realized through integrating I4.0 technologies. The Internet of Things (IoT), additive manufacturing, big data and analytics, and artificial intelligence (AI) are among the top technologies promoting CE implementation and reduction and recycling were identified as the main mechanism. The integration of these technologies is the most popular and effective. Twelve CE practices were identified to be the most widely implemented and supported by I4.0 technologies.Research limitations/implicationsFirst, only journal articles, reviews, and online publications written in English were selected, excluding articles published in other languages. Therefore, the results obtained only represent a specific group of scholars, which may be fragmented to a certain extent. Second, because the extraction of the impact of I4.0 on CE mainly relies on a manual literature review, this paper only provides the statistics of the number of publications involving relationships, while lacking the weight measurement of relationships.Originality/valueA comprehensive, quantitative, and visual analysis method was employed to unveil the current implementation levels of I4.0 technologies and CE practices. Further, it was explored how different I4.0 technologies can affect various CE aspects, how different I4.0 technologies are integrated to promote CE realization, and how various CE practices are implemented simultaneously by I4.0 technologies.
揭示工业4.0 (I4.0)技术与循环经济(CE)实践之间的关系,不仅对于实施循环经济,而且对于利用工业4.0实现可持续发展目标至关重要。然而,它们之间的潜在联系——特别是不同的工业4.0技术如何影响各种CE实践——仍然没有得到充分的研究。本研究的目的是定量探讨各种工业4.0技术对CE实践的影响。设计/方法/方法采用系统文献综述、内容分析和社会网络分析相结合的混合方法。首先,选取266篇文章,挖掘工业4.0技术和CE实践的内容;确定了27项工业4.0技术和21项CE实践。其次,发现62篇文章证明了工业4.0技术对CE实践的积极影响,并确定了124种关系。第三,基于支持工业4.0技术与CE实践联系的证据,构建了一个双模式网络和两个单模式网络,并对其网络密度和度中心性指标进行了分析,发现工业4.0技术促进CE的应用范围和程度较低。采用单一的工业4.0技术对CE实践的影响有限,通过集成工业4.0技术可以实现更广泛的效益。物联网(IoT),增材制造,大数据和分析以及人工智能(AI)是促进CE实施的顶级技术,减少和回收被确定为主要机制。这些技术的集成是最流行和有效的。12个CE实践被确定为工业4.0技术最广泛实施和支持的实践。研究局限性/意义首先,只选择用英语撰写的期刊文章、评论和在线出版物,不包括用其他语言发表的文章。因此,得到的结果只代表了一个特定的学者群体,可能在一定程度上是碎片化的。其次,由于I4.0对CE影响的提取主要依赖于人工文献综述,本文仅提供了涉及关系的出版物数量的统计,而缺乏对关系的权重测量。原创性/价值采用全面、定量和可视化的分析方法揭示了工业4.0技术和CE实践的当前实施水平。此外,本文还探讨了不同的工业4.0技术如何影响不同的CE方面,如何整合不同的工业4.0技术来促进CE的实现,以及如何通过工业4.0技术同时实施各种CE实践。
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引用次数: 5
Data analytics dynamic capabilities for Triple-A supply chains aaa级供应链的数据分析动态能力
Pub Date : 2022-11-02 DOI: 10.1108/imds-03-2022-0167
Mohammad Daneshvar Kakhki, Alan I. Rea, Mehdi Deiranlou
PurposeThis study aims to analyze the mediating role of data analytics management capability (DAMC) in the relationship between supply chain integration (SCI) and supply chain agility, adaptability and alignment (Triple-A). It also studies the role of Triple-A supply chains in performance improvement. We develop and present a model based on our proposition and informed by the dynamic capabilities perspective.Design/methodology/approachThe authors employ meta-analytic structural equation modeling to test the proposed model by analyzing reported statistics of 117 published studies.FindingsThis study’s results describe why some prior research findings are contradictory. For example, researchers have posited mixed findings on the impact of SCI on agility. The results show that SCI and agility do not have a significant direct association, and DAMC mediates their indirect relationship.Originality/valueThe impact of SCI on performance is debatable. SCI permits access to shared resources for competitive advantage; conversely, SCI-induced rigidity may reduce supply chain agility and adaptability. Informed by dynamic capabilities theory, the authors demonstrate that DAMC positively mediates the impact of SCI on performance.
目的本研究旨在分析数据分析管理能力(DAMC)在供应链整合(SCI)与供应链敏捷性、适应性和一致性(aaa)关系中的中介作用。它还研究了aaa级供应链在绩效改进中的作用。我们根据我们的主张和动态能力视角开发并呈现了一个模型。设计/方法/方法作者采用元分析结构方程模型,通过分析117项已发表研究的统计数据来检验所提出的模型。这项研究的结果描述了为什么一些先前的研究结果是矛盾的。例如,研究人员对脊髓损伤对敏捷性的影响提出了不同的研究结果。结果表明,SCI与敏捷性之间不存在显著的直接关联,DAMC在二者之间起间接中介作用。独创性/价值SCI对业绩的影响是有争议的。SCI允许共享资源以获得竞争优势;相反,sci引起的刚性可能会降低供应链的敏捷性和适应性。根据动态能力理论,作者论证了DAMC正中介SCI对绩效的影响。
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引用次数: 2
Guest editorial: Big data-driven analytics for smart cities: technology-based insight 嘉宾评论:智慧城市的大数据驱动分析:基于技术的洞察
Pub Date : 2022-11-02 DOI: 10.1108/imds-10-2022-813
Yue Guo, Lean Yu, Yichuan Ding, Leandro C. Coelho
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引用次数: 0
Manufacturing strategy 4.0: a framework to usher towards industry 4.0 implementation for digital transformation 制造业战略4.0:引领工业4.0实施数字化转型的框架
Pub Date : 2022-11-01 DOI: 10.1108/imds-12-2021-0790
Vishwas Dohale, Priyanka Verma, A. Gunasekaran, M. Akarte
PurposeThe role of industry 4.0 (I4.0) technologies for organizations to achieve a competitive advantage and mitigate disruptive emergency situations are well exhibited in literature. However, more light needs to be thrown into implementing I4.0 technologies to digitally transform organizations. This paper introduces a novel framework for formulating manufacturing strategy 4.0 (MS 4.0) that guides organizations to implement I4.0 successfully.Design/methodology/approachThe experts working in I4.0 and technology management domains were interviewed to determine the definition, role and process for formulating MS 4.0. Text mining using VOSViewer© is performed on the experts' opinions to determine the key terms from the opinions through keyword analysis. The identified key terms are mapped together using the existing traditional manufacturing strategy formulation framework to develop the MS 4.0 framework. Finally, the proposed MS 4.0 framework is validated through a triangulation approach.FindingsThis study captured the role, definition and process to formulate MS 4.0 and proposed a framework to help practitioners implement I4.0 at manufacturing organizations to achieve competitiveness during normal and emergency situations.Research limitations/implicationsThe proposed MS 4.0 framework can assist industry practitioners in formulating the strategy for implementing the I4.0 technology/gies to digitally transform their manufacturing firm to retain the maximum manufacturing output and become market competent in normal and emergency situations.Originality/valueThis study is the first of its kind in the body of knowledge to formulate a digital transformation strategy, i.e. MS 4.0, to implement I4.0 technologies through a manufacturing strategic lens.
工业4.0 (I4.0)技术对组织实现竞争优势和减轻破坏性紧急情况的作用在文献中得到了很好的展示。然而,需要投入更多的精力来实施工业4.0技术,以实现组织的数字化转型。本文介绍了一个制定制造战略4.0 (MS 4.0)的新框架,指导组织成功实施制造战略4.0。设计/方法论/方法我们采访了在工业4.0和技术管理领域工作的专家,以确定制定工业4.0的定义、角色和过程。利用VOSViewer©对专家意见进行文本挖掘,通过关键词分析从专家意见中确定关键词。使用现有的传统制造战略制定框架,将识别的关键术语映射在一起,以开发MS 4.0框架。最后,通过三角测量方法对提出的ms4.0框架进行了验证。研究结果本研究捕捉的角色,定义和过程,以制定制造业4.0,并提出了一个框架,以帮助从业者实施制造业4.0在正常和紧急情况下实现竞争力。研究局限/影响建议的m4.0架构可协助业界从业员制订实施m4.0技术/技术的策略,以数码化转型其制造公司,以保持最大的制造产量,并在正常和紧急情况下具备市场竞争力。原创性/价值本研究首次在知识体系中制定数字化转型战略,即MS 4.0,通过制造战略视角实施I4.0技术。
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引用次数: 6
The effects of job demands of enterprise social media on employees' outcomes: a curvilinear mediated model 企业社交媒体工作需求对员工绩效的影响:一个曲线中介模型
Pub Date : 2022-10-18 DOI: 10.1108/imds-05-2021-0310
Shiqi Liu, Tao Shen, Yuliang Wu, Yang Chen, Yifan Li, Yumeng Tang, Lu Lu
PurposeExtant research has paid considerable attention to the effects of enterprise social media (ESM) on employees' work attitudes and outcomes, yet the authors know little about the influence of job demands arising from the implementation of ESM. Drawing on resource allocation theory, the purpose of this study is to unravel how ESM-related job demands influence employee outcomes.Design/methodology/approachThis study conducts a two-wave time-lagged survey of 223 employees from 53 teams in 14 financial service firms in China to test the conceptual model.FindingsThe findings of this paper indicate that ESM-related job demands have indirect effects on employee outcomes (i.e. job satisfaction and work–family conflict), and emotional exhaustion plays an intermediary role in these relationships. Specifically, ESM-related job demands have a U-shaped effect on emotional exhaustion.Originality/valueThis study combines job demands with ESM research and clarifies the mechanism behind how ESM-related job demands at different intensity affect employee outcomes from a new perspective. Moreover, this study’s findings suggest several beneficial courses of action for managers to take advantage of ESM.
现有研究对企业社交媒体(ESM)对员工工作态度和工作结果的影响关注较多,但对ESM实施对工作需求的影响了解甚少。利用资源配置理论,本研究的目的是揭示与esm相关的工作需求如何影响员工的结果。设计/方法/方法本研究对中国14家金融服务公司53个团队的223名员工进行了两波滞后调查,以检验概念模型。研究结果表明,esm相关的工作需求对员工工作满意度和工作家庭冲突具有间接影响,而情绪耗竭在这些关系中起中介作用。具体而言,与esm相关的工作需求对情绪耗竭有u型影响。独创性/价值本研究将工作需求与ESM研究相结合,从新的视角阐明了不同强度的ESM相关工作需求对员工绩效的影响机制。此外,本研究的发现为管理者利用ESM提供了一些有益的行动方案。
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引用次数: 2
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Ind. Manag. Data Syst.
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