Pub Date : 2022-12-13DOI: 10.1108/imds-11-2021-0661
Shaoling Fu, Guangyao He, Qianwen Wang, Baofeng Huo, Yalan Ding
PurposeThis study aims to explore the relationship among five types of power (expert, referent, legitimate, reward and coercive power), two dimensions of cooperative behavior (specific investments and communication) and three types of alliance performance (alliance stability, income increase and cost decrease) in contract farming. By investigating the dyadic perspectives of companies and contract farmers, the authors examine how power use influences cooperative behavior, which further enhances alliance performance.Design/methodology/approachThe authors construct a theoretical model grounded on resource dependence theory (RDT). Data from 202 companies and 462 farmers in China are used to test the proposed hypotheses using structural equation modeling.FindingsThe authors' results show that the five types of power play different roles in cooperative behavior. On the one hand, farmers' expert, reward and coercive power enhance the company's specific investments; farmers' expert power enhances the company's communication but farmers' coercive power harms the company's communication. Also the company's specific investments enhance communication that is positively related to alliance ability, income increase and cost decrease. On the other hand, the company's expert, referent and legitimate power enhance farmers' communication, while the company's coercive power harms farmers' communication; the company's reward and coercive power enhance farmers' specific investments. Moreover, farmers' communication is positively related to alliance ability, income increase and cost decrease, but farmers' specific investments do not significantly influence such.Originality/valueThis study contributes to the literature on contract farming supply chain management by examining the relationships among power use, cooperative behavior and alliance performance from the dyadic perspective of companies and farmers. These findings have practical implications for agricultural companies and farmers promoting cooperative behavior and alliance performance through appropriate power use in contract farming supply chains.
{"title":"Power use, cooperative behavior and alliance performance: evidence from contract farming supply chains in China","authors":"Shaoling Fu, Guangyao He, Qianwen Wang, Baofeng Huo, Yalan Ding","doi":"10.1108/imds-11-2021-0661","DOIUrl":"https://doi.org/10.1108/imds-11-2021-0661","url":null,"abstract":"PurposeThis study aims to explore the relationship among five types of power (expert, referent, legitimate, reward and coercive power), two dimensions of cooperative behavior (specific investments and communication) and three types of alliance performance (alliance stability, income increase and cost decrease) in contract farming. By investigating the dyadic perspectives of companies and contract farmers, the authors examine how power use influences cooperative behavior, which further enhances alliance performance.Design/methodology/approachThe authors construct a theoretical model grounded on resource dependence theory (RDT). Data from 202 companies and 462 farmers in China are used to test the proposed hypotheses using structural equation modeling.FindingsThe authors' results show that the five types of power play different roles in cooperative behavior. On the one hand, farmers' expert, reward and coercive power enhance the company's specific investments; farmers' expert power enhances the company's communication but farmers' coercive power harms the company's communication. Also the company's specific investments enhance communication that is positively related to alliance ability, income increase and cost decrease. On the other hand, the company's expert, referent and legitimate power enhance farmers' communication, while the company's coercive power harms farmers' communication; the company's reward and coercive power enhance farmers' specific investments. Moreover, farmers' communication is positively related to alliance ability, income increase and cost decrease, but farmers' specific investments do not significantly influence such.Originality/valueThis study contributes to the literature on contract farming supply chain management by examining the relationships among power use, cooperative behavior and alliance performance from the dyadic perspective of companies and farmers. These findings have practical implications for agricultural companies and farmers promoting cooperative behavior and alliance performance through appropriate power use in contract farming supply chains.","PeriodicalId":13427,"journal":{"name":"Ind. Manag. Data Syst.","volume":"34 1","pages":"794-820"},"PeriodicalIF":0.0,"publicationDate":"2022-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77054317","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-13DOI: 10.1108/imds-07-2022-0403
Lixi Zhou, T. Fan, Lihao Zhang, Luyu Chang
PurposeWith the development of e-commerce and mobile payment, platform sales become unstoppable, and many manufacturers also encroach on online market by establishing direct selling channels. Channel conflict intensifies in online market and quality differentiation and is widely used in business practice as an effective way to alleviate such a competition. The authors study a retail platform's sales strategy and interactions with an upstream manufacturer's encroachment strategy in this paper. Unlike most online marketplace and encroachment research, product quality selection is also engaged in the present research to capture the motivation above.Design/methodology/approachThe authors analyze a game-theoretical model that the platform as the first/second mover participates in strategic decision-making, and then jointly decides the product quality level with manufacturer.FindingsThe authors find that encroachment always profits the manufacturer and almost hurts the platform. Interestingly, the first-mover advantage can help the platform guide the manufacturer encroachment and promote a “win–win” situation when product quality level is relatively slight or obvious. Nevertheless, the second-mover advantage can help the platform alleviate the profit loss caused by encroachment when product quality level is moderate. Furthermore, suffered from encroachment loss, the platform can make a credible threat by sales termination to restrain manufacturer encroachment.Originality/valueThis paper innovatively explores the strategic interaction between manufacturer encroachment and quality differentiation in a platform supply chain, and further analyzes the first-mover advantage in this interaction, which fills the gaps of previous platform research and has great significances to enterprise production and operational decision in business practice.
{"title":"Quality differentiation with manufacturer encroachment: is first mover always an advantage for retail platform?","authors":"Lixi Zhou, T. Fan, Lihao Zhang, Luyu Chang","doi":"10.1108/imds-07-2022-0403","DOIUrl":"https://doi.org/10.1108/imds-07-2022-0403","url":null,"abstract":"PurposeWith the development of e-commerce and mobile payment, platform sales become unstoppable, and many manufacturers also encroach on online market by establishing direct selling channels. Channel conflict intensifies in online market and quality differentiation and is widely used in business practice as an effective way to alleviate such a competition. The authors study a retail platform's sales strategy and interactions with an upstream manufacturer's encroachment strategy in this paper. Unlike most online marketplace and encroachment research, product quality selection is also engaged in the present research to capture the motivation above.Design/methodology/approachThe authors analyze a game-theoretical model that the platform as the first/second mover participates in strategic decision-making, and then jointly decides the product quality level with manufacturer.FindingsThe authors find that encroachment always profits the manufacturer and almost hurts the platform. Interestingly, the first-mover advantage can help the platform guide the manufacturer encroachment and promote a “win–win” situation when product quality level is relatively slight or obvious. Nevertheless, the second-mover advantage can help the platform alleviate the profit loss caused by encroachment when product quality level is moderate. Furthermore, suffered from encroachment loss, the platform can make a credible threat by sales termination to restrain manufacturer encroachment.Originality/valueThis paper innovatively explores the strategic interaction between manufacturer encroachment and quality differentiation in a platform supply chain, and further analyzes the first-mover advantage in this interaction, which fills the gaps of previous platform research and has great significances to enterprise production and operational decision in business practice.","PeriodicalId":13427,"journal":{"name":"Ind. Manag. Data Syst.","volume":"5 1","pages":"762-793"},"PeriodicalIF":0.0,"publicationDate":"2022-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78679114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-12DOI: 10.1108/imds-05-2022-0298
Y. K. Tse, S. Wang, Xiaohong Liu, Chun Ho Wu
PurposeBlockchain has been considered as a disruptive technology and every industry stands to benefit from it. According to Deloitte, increasing number of managers claim that their firms will suffer loss in competitive advantage if they do not adopt blockchain. Despite this motivation, insufficient knowledge on how can blockchain add value inhibits the commitment to its adoption. To better understand the possible influence of blockchain, two dimensions (exploitation and exploration) of blockchain initiatives are distinguished. This research aims to examine the impact of ambidextrous blockchain initiatives on firms' operational efficiency, as well as the moderating role of unabsorbed slack and environmental munificence.Design/methodology/approachIn this paper, secondary panel data were collected from multiple sources to test the proposed hypotheses. Content analysis was adopted to operationalise ambidextrous blockchain initiatives from firms' official announcements.FindingsThe authors find that firms' ambidexterity in blockchain initiatives have significantly positive impact on operational efficiency. Furthermore, when firms have lower unabsorbed slack or in more munificent environments, they may benefit from managing a balance between exploration and exploitation.Originality/valueThis research offers some insightful theoretical and managerial implications of ambidextrous blockchain initiatives. The findings of this study contribute to blockchain literature by providing theory-driven empirical research.
{"title":"Untangling operational performance implication of ambidextrous blockchain initiatives: an empirical investigation of Chinese manufacturers","authors":"Y. K. Tse, S. Wang, Xiaohong Liu, Chun Ho Wu","doi":"10.1108/imds-05-2022-0298","DOIUrl":"https://doi.org/10.1108/imds-05-2022-0298","url":null,"abstract":"PurposeBlockchain has been considered as a disruptive technology and every industry stands to benefit from it. According to Deloitte, increasing number of managers claim that their firms will suffer loss in competitive advantage if they do not adopt blockchain. Despite this motivation, insufficient knowledge on how can blockchain add value inhibits the commitment to its adoption. To better understand the possible influence of blockchain, two dimensions (exploitation and exploration) of blockchain initiatives are distinguished. This research aims to examine the impact of ambidextrous blockchain initiatives on firms' operational efficiency, as well as the moderating role of unabsorbed slack and environmental munificence.Design/methodology/approachIn this paper, secondary panel data were collected from multiple sources to test the proposed hypotheses. Content analysis was adopted to operationalise ambidextrous blockchain initiatives from firms' official announcements.FindingsThe authors find that firms' ambidexterity in blockchain initiatives have significantly positive impact on operational efficiency. Furthermore, when firms have lower unabsorbed slack or in more munificent environments, they may benefit from managing a balance between exploration and exploitation.Originality/valueThis research offers some insightful theoretical and managerial implications of ambidextrous blockchain initiatives. The findings of this study contribute to blockchain literature by providing theory-driven empirical research.","PeriodicalId":13427,"journal":{"name":"Ind. Manag. Data Syst.","volume":"284 1","pages":"556-577"},"PeriodicalIF":0.0,"publicationDate":"2022-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74382982","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-06DOI: 10.1108/imds-04-2022-0226
Minghua Zhang, Meng Chen, Mengru Zhang, Hefu Liu
PurposeThis study investigates the different effects of the (mis)alignment between servitization strategies (i.e. product-oriented and customer-oriented services) and inter-organizational information technology (IT) capabilities (i.e. IT reconfiguration and integration) concerning the environmental performance of servitized manufacturing firms.Design/methodology/approachUsing hierarchical regression analysis, this study examines the theoretical model based on multi-respondent survey data from 1,149 senior managers of 383 manufacturers in China.FindingsProduct-oriented services have a non-significant effect on environmental performance, whereas customer-oriented services exert a significantly positive effect. The alignment between product-oriented services and IT reconfiguration, and that between customer-oriented services and IT integration, improve environmental performance. In contrast, the misalignment between product-oriented services and IT integration, and that between customer-oriented services and IT reconfiguration, hurt environmental performance.Originality/valueThis study elucidates the different effects of the (mis)alignment between servitization strategies and inter-organizational IT capabilities on environmental performance. It also resolves the inconsistency regarding the implications of servitization on environmental performance.
{"title":"Environmental performance of servitized manufacturing firms: the (mis)alignment between servitization strategies and inter-organizational information technology capabilities","authors":"Minghua Zhang, Meng Chen, Mengru Zhang, Hefu Liu","doi":"10.1108/imds-04-2022-0226","DOIUrl":"https://doi.org/10.1108/imds-04-2022-0226","url":null,"abstract":"PurposeThis study investigates the different effects of the (mis)alignment between servitization strategies (i.e. product-oriented and customer-oriented services) and inter-organizational information technology (IT) capabilities (i.e. IT reconfiguration and integration) concerning the environmental performance of servitized manufacturing firms.Design/methodology/approachUsing hierarchical regression analysis, this study examines the theoretical model based on multi-respondent survey data from 1,149 senior managers of 383 manufacturers in China.FindingsProduct-oriented services have a non-significant effect on environmental performance, whereas customer-oriented services exert a significantly positive effect. The alignment between product-oriented services and IT reconfiguration, and that between customer-oriented services and IT integration, improve environmental performance. In contrast, the misalignment between product-oriented services and IT integration, and that between customer-oriented services and IT reconfiguration, hurt environmental performance.Originality/valueThis study elucidates the different effects of the (mis)alignment between servitization strategies and inter-organizational IT capabilities on environmental performance. It also resolves the inconsistency regarding the implications of servitization on environmental performance.","PeriodicalId":13427,"journal":{"name":"Ind. Manag. Data Syst.","volume":"10 1","pages":"722-745"},"PeriodicalIF":0.0,"publicationDate":"2022-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81821189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-05DOI: 10.1108/imds-06-2022-0392
Wangyue Zhou, Jincai Dong, Wenyu Zhang
PurposeInterpersonal interaction can influence consumers’ purchase intention in social commerce (s-commerce). This paper aims to identify interpersonal interaction factors as well as the mediating effect of relationship quality between interpersonal interaction factors and consumers’ purchase intention in s-commerce.Design/methodology/approachThis study explores new dimensions of interpersonal interaction in s-commerce by integrating interaction between consumers and online vendors and that between consumers and online recommenders in s-commerce. An online questionnaire was used to collect the data, and partial least squares structural equation modeling (PLS-SEM) was employed for data analysis.FindingsThe results indicate that interpersonal interaction factors of both online vendors and online recommenders positively affect swift guanxi and initial trust between consumers and online vendors. Swift guanxi and initial trust positively affect consumers’ purchase intention. Initial trust partially mediates between interpersonal interaction factors and purchase intention while swift guanxi does not mediate between perceived similarity of online recommenders and purchase intention.Practical implicationsThe findings can be used to guide vendors in s-commerce platforms to make good use of platform features to improve interpersonal interaction. Meanwhile, s-commerce platforms should be enhanced with efficient interaction tools to help cultivate relationship quality between consumers and online vendors.Originality/valueThis study combines social exchange theory, trust transfer theory and relationship quality theory to investigate the factors that influence swift guanxi and initial trust between consumers and online vendors, which extends the study of interpersonal interaction and enriches the dimensions of relationship quality in the context of s-commerce.
{"title":"The impact of interpersonal interaction factors on consumers' purchase intention in social commerce: a relationship quality perspective","authors":"Wangyue Zhou, Jincai Dong, Wenyu Zhang","doi":"10.1108/imds-06-2022-0392","DOIUrl":"https://doi.org/10.1108/imds-06-2022-0392","url":null,"abstract":"PurposeInterpersonal interaction can influence consumers’ purchase intention in social commerce (s-commerce). This paper aims to identify interpersonal interaction factors as well as the mediating effect of relationship quality between interpersonal interaction factors and consumers’ purchase intention in s-commerce.Design/methodology/approachThis study explores new dimensions of interpersonal interaction in s-commerce by integrating interaction between consumers and online vendors and that between consumers and online recommenders in s-commerce. An online questionnaire was used to collect the data, and partial least squares structural equation modeling (PLS-SEM) was employed for data analysis.FindingsThe results indicate that interpersonal interaction factors of both online vendors and online recommenders positively affect swift guanxi and initial trust between consumers and online vendors. Swift guanxi and initial trust positively affect consumers’ purchase intention. Initial trust partially mediates between interpersonal interaction factors and purchase intention while swift guanxi does not mediate between perceived similarity of online recommenders and purchase intention.Practical implicationsThe findings can be used to guide vendors in s-commerce platforms to make good use of platform features to improve interpersonal interaction. Meanwhile, s-commerce platforms should be enhanced with efficient interaction tools to help cultivate relationship quality between consumers and online vendors.Originality/valueThis study combines social exchange theory, trust transfer theory and relationship quality theory to investigate the factors that influence swift guanxi and initial trust between consumers and online vendors, which extends the study of interpersonal interaction and enriches the dimensions of relationship quality in the context of s-commerce.","PeriodicalId":13427,"journal":{"name":"Ind. Manag. Data Syst.","volume":"1934 1","pages":"697-721"},"PeriodicalIF":0.0,"publicationDate":"2022-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87744338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-28DOI: 10.1108/imds-07-2022-0432
Teng Teng, Huifang Li, Ji Wu, Yang Zhou, Liangqing Zhang
PurposeIn the sharing economy (SE), consumer misbehaviour is an operational challenge for platforms due to its negative outcomes. The psychological mechanism behind consumer misbehaviour remains unclear. As such, this research aims to investigate how consumers' sharing motivations affect their misbehaviours in the SE.Design/methodology/approachDrawing on motivated cognition theory, the authors establish a research model explaining the effects of consumers' sharing motivations on their cost–benefit analysis of misbehaviour and misbehaviour intention. A scenario-based online experiment is used to test the research hypotheses.FindingsThe results indicate that consumers' extrinsic and intrinsic motivations to share have different impacts on their perceived benefits and costs of potential misbehaviour, thereby influencing their misbehaviour intention.Originality/valueThis study reveals consumers' psychological mechanism underlying their misbehaviours in the SE and provides operational implications for platforms to help them effectively reduce consumer misbehaviours through preventive measures.
{"title":"Unravelling the antecedents of misbehaviours in the sharing economy: a motivated cognition perspective","authors":"Teng Teng, Huifang Li, Ji Wu, Yang Zhou, Liangqing Zhang","doi":"10.1108/imds-07-2022-0432","DOIUrl":"https://doi.org/10.1108/imds-07-2022-0432","url":null,"abstract":"PurposeIn the sharing economy (SE), consumer misbehaviour is an operational challenge for platforms due to its negative outcomes. The psychological mechanism behind consumer misbehaviour remains unclear. As such, this research aims to investigate how consumers' sharing motivations affect their misbehaviours in the SE.Design/methodology/approachDrawing on motivated cognition theory, the authors establish a research model explaining the effects of consumers' sharing motivations on their cost–benefit analysis of misbehaviour and misbehaviour intention. A scenario-based online experiment is used to test the research hypotheses.FindingsThe results indicate that consumers' extrinsic and intrinsic motivations to share have different impacts on their perceived benefits and costs of potential misbehaviour, thereby influencing their misbehaviour intention.Originality/valueThis study reveals consumers' psychological mechanism underlying their misbehaviours in the SE and provides operational implications for platforms to help them effectively reduce consumer misbehaviours through preventive measures.","PeriodicalId":13427,"journal":{"name":"Ind. Manag. Data Syst.","volume":"72 1","pages":"596-615"},"PeriodicalIF":0.0,"publicationDate":"2022-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82599057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-24DOI: 10.1108/imds-06-2022-0376
Tianxi Dong, Suning Zhu, Mauro Oliveira, Xinyi Luo
PurposeStock price reactions have often been used to evaluate the cost of data breaches in the current information systems (IS) security literature. To further this line of research, this study examines the impact of data breaches on stock returns, information asymmetry and unsystematic firm risk in the context of COVID-19.Design/methodology/approachThis paper employs an event study methodology and examines data breach events released in public databases, spanning pre- and post-COVID settings. This study investigated 283 data breaches of the US publicly traded firms, and the economic cost was measured by cumulative abnormal returns (CARs), trading volume, bid-ask spread and unsystematic risk.FindingsThe authors observe that data breaches during the COVID pandemic make investors react more negatively to data breach announcements, as reflected in the significantly negative difference in CARs between breached firms before COVID and those after COVID. The findings also indicate that, after the disclosure of data breach incidents, information asymmetry is reduced to a lesser extent compared with that in the pre-COVID setting. The authors also find that data breach events lead to an increase in the unsystematic risk of breached companies in the pre-COVID era but no change in the post-COVID era.Originality/valueThis study is the first effort to examine the economic consequences of data breaches by investigating the effects in the form of trading activities and risk measurement in the COVID setting.
{"title":"Making better IS security investment decisions: discovering the cost of data breach announcements during the COVID-19 pandemic","authors":"Tianxi Dong, Suning Zhu, Mauro Oliveira, Xinyi Luo","doi":"10.1108/imds-06-2022-0376","DOIUrl":"https://doi.org/10.1108/imds-06-2022-0376","url":null,"abstract":"PurposeStock price reactions have often been used to evaluate the cost of data breaches in the current information systems (IS) security literature. To further this line of research, this study examines the impact of data breaches on stock returns, information asymmetry and unsystematic firm risk in the context of COVID-19.Design/methodology/approachThis paper employs an event study methodology and examines data breach events released in public databases, spanning pre- and post-COVID settings. This study investigated 283 data breaches of the US publicly traded firms, and the economic cost was measured by cumulative abnormal returns (CARs), trading volume, bid-ask spread and unsystematic risk.FindingsThe authors observe that data breaches during the COVID pandemic make investors react more negatively to data breach announcements, as reflected in the significantly negative difference in CARs between breached firms before COVID and those after COVID. The findings also indicate that, after the disclosure of data breach incidents, information asymmetry is reduced to a lesser extent compared with that in the pre-COVID setting. The authors also find that data breach events lead to an increase in the unsystematic risk of breached companies in the pre-COVID era but no change in the post-COVID era.Originality/valueThis study is the first effort to examine the economic consequences of data breaches by investigating the effects in the form of trading activities and risk measurement in the COVID setting.","PeriodicalId":13427,"journal":{"name":"Ind. Manag. Data Syst.","volume":"24 1","pages":"630-652"},"PeriodicalIF":0.0,"publicationDate":"2022-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72973969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-23DOI: 10.1108/imds-11-2021-0662
Shengliang Zhang, Guanyu Tang, Xiaodong Li, Ai Ren
PurposeThe COVID-19 pandemic has made contactless services such as those provided by robots increasingly pervasive. Some stores are gradually adopting service robots to sell products, which has not been explored in previous research. This study aims to explore how appearance personification of service robots affects customer decision-making in the product recommendation context.Design/methodology/approachBased on authentic in-store product recommendation service interactions, an experiment for three simulated scenarios was conducted and data was collected from 338 valid samples.FindingsThe results show appearance personification has a positive impact on customer purchase behavior while it has negative impacts on customer decision time and degree of hesitation.Originality/valueThis study not only enriches the literature on application scenarios of service robots but also supplements the literature on various customer decision-making variables in the field of service robots. It provides important practical guidance for designing robots to optimize their impact on customer decision-making.
{"title":"The effects of appearance personification of service robots on customer decision-making in the product recommendation context","authors":"Shengliang Zhang, Guanyu Tang, Xiaodong Li, Ai Ren","doi":"10.1108/imds-11-2021-0662","DOIUrl":"https://doi.org/10.1108/imds-11-2021-0662","url":null,"abstract":"PurposeThe COVID-19 pandemic has made contactless services such as those provided by robots increasingly pervasive. Some stores are gradually adopting service robots to sell products, which has not been explored in previous research. This study aims to explore how appearance personification of service robots affects customer decision-making in the product recommendation context.Design/methodology/approachBased on authentic in-store product recommendation service interactions, an experiment for three simulated scenarios was conducted and data was collected from 338 valid samples.FindingsThe results show appearance personification has a positive impact on customer purchase behavior while it has negative impacts on customer decision time and degree of hesitation.Originality/valueThis study not only enriches the literature on application scenarios of service robots but also supplements the literature on various customer decision-making variables in the field of service robots. It provides important practical guidance for designing robots to optimize their impact on customer decision-making.","PeriodicalId":13427,"journal":{"name":"Ind. Manag. Data Syst.","volume":"2011 1","pages":"578-595"},"PeriodicalIF":0.0,"publicationDate":"2022-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82599527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-23DOI: 10.1108/imds-03-2022-0185
Wenrong Qu, A. Pinsonneault
PurposeSoftware has become increasingly important in business. However, the value of aggregate in-house and packaged software investments and the influence of an industry's software investment opportunities (SIOs) are poorly understood in the literature. This study addresses this research gap and proposes that an industry's SIOs play an essential role in the economic impacts of industry in-house and packaged software investments.Design/methodology/approachA model of the economic impacts of in-house and packaged software investments at the industry level under different SIOs is developed and empirically tested based on a panel dataset of private industries in the USA between 1998 and 2020.FindingsThe results show that with the increase in the number of SIOs in an industry, the economic performance of in-house software investments increases, while that of packaged software investments decreases.Originality/valueBy highlighting the role of SIOs in moderating the economic performance of in-house and packaged software, this study shows the critical role of the information technology (IT) environment in understanding software's economic value.
{"title":"Economic impacts of in-house and packaged software investments: the influence of software investment opportunities","authors":"Wenrong Qu, A. Pinsonneault","doi":"10.1108/imds-03-2022-0185","DOIUrl":"https://doi.org/10.1108/imds-03-2022-0185","url":null,"abstract":"PurposeSoftware has become increasingly important in business. However, the value of aggregate in-house and packaged software investments and the influence of an industry's software investment opportunities (SIOs) are poorly understood in the literature. This study addresses this research gap and proposes that an industry's SIOs play an essential role in the economic impacts of industry in-house and packaged software investments.Design/methodology/approachA model of the economic impacts of in-house and packaged software investments at the industry level under different SIOs is developed and empirically tested based on a panel dataset of private industries in the USA between 1998 and 2020.FindingsThe results show that with the increase in the number of SIOs in an industry, the economic performance of in-house software investments increases, while that of packaged software investments decreases.Originality/valueBy highlighting the role of SIOs in moderating the economic performance of in-house and packaged software, this study shows the critical role of the information technology (IT) environment in understanding software's economic value.","PeriodicalId":13427,"journal":{"name":"Ind. Manag. Data Syst.","volume":"1 1","pages":"746-761"},"PeriodicalIF":0.0,"publicationDate":"2022-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73245269","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-22DOI: 10.1108/imds-05-2022-0316
Yang Lei, Yue Guo, Xiaotong Li, Zhe Jing
PurposeThe space industry has experienced rapid development over the last few years. Activities such as building things in space, learning about our Earth and exploring outer space are satisfying people's fantasies and achieving humanity's ambitions. Such activities have also generated many issues that belong to several information systems (IS) research domains. In this article, the authors discuss the challenges and opportunities associated with the space economy.Design/methodology/approachThe authors discuss why the emerging space economy opens a new frontier of e-commerce and data analytics. Linking three important IS research areas (i.e. digital commerce, data analytics and information security) to the space economy, this study motivates scholars to pay close attention to this promising new frontier for IS research.FindingsThe authors identify new research opportunities within several IS research contexts (digital commerce, data analytics and information security). The authors highlight the potential for opening a robust, interdisciplinary field in the IS domain that could provide valuable insights for practitioners and academics.Originality/valueBecause of the unique characteristics of the space economy, this article presents some promising avenues, research opportunities and implications for several IS fields (digital commerce, data analytics, decision science, information sharing and information security and new business models). Indeed, many opportunities are interdisciplinary in scope, with overlaps occurring between IS and other disciplines.
{"title":"Space economy: a new frontier of information systems, analytics and digital commerce","authors":"Yang Lei, Yue Guo, Xiaotong Li, Zhe Jing","doi":"10.1108/imds-05-2022-0316","DOIUrl":"https://doi.org/10.1108/imds-05-2022-0316","url":null,"abstract":"PurposeThe space industry has experienced rapid development over the last few years. Activities such as building things in space, learning about our Earth and exploring outer space are satisfying people's fantasies and achieving humanity's ambitions. Such activities have also generated many issues that belong to several information systems (IS) research domains. In this article, the authors discuss the challenges and opportunities associated with the space economy.Design/methodology/approachThe authors discuss why the emerging space economy opens a new frontier of e-commerce and data analytics. Linking three important IS research areas (i.e. digital commerce, data analytics and information security) to the space economy, this study motivates scholars to pay close attention to this promising new frontier for IS research.FindingsThe authors identify new research opportunities within several IS research contexts (digital commerce, data analytics and information security). The authors highlight the potential for opening a robust, interdisciplinary field in the IS domain that could provide valuable insights for practitioners and academics.Originality/valueBecause of the unique characteristics of the space economy, this article presents some promising avenues, research opportunities and implications for several IS fields (digital commerce, data analytics, decision science, information sharing and information security and new business models). Indeed, many opportunities are interdisciplinary in scope, with overlaps occurring between IS and other disciplines.","PeriodicalId":13427,"journal":{"name":"Ind. Manag. Data Syst.","volume":"102 1","pages":"616-629"},"PeriodicalIF":0.0,"publicationDate":"2022-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75862757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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