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Digital Therapy for Negative Consumption Experiences: The Impact of Emotional and Rational Reviews on Review Writers 负面消费体验的数字疗法:情感和理性评论对评论作者的影响
IF 7.2 1区 管理学 Q1 Social Sciences Pub Date : 2024-06-14 DOI: 10.1093/jcr/ucae037
Alisa Yinghao Wu, Vicki G Morwitz
This research tests a solution for consumers to recover faster from negative experiences. We identify this solution by examining how the manner in which review writers express their emotions and rational thoughts in their reviews causally influences review writers. The results of five studies (field data and experiments) show that, similar to writing about traumatic life events, when review writers express both emotional and rational aspects in reviews about negative consumption experiences, they feel better afterwards (ie, they recover affectively), and are more likely to purchase again (ie, they recover cognitively). We further examine why writing integrated reviews has positive effects on review writers by collecting biophysiological response data, which provides support for an account related to affective recovery, and by analyzing thought listing data, which provides support for an account related to cognitive recovery. This research shows that writing online reviews can serve as a digital therapy tool that helps consumers recover from negative experiences.
本研究测试了一种让消费者更快地从负面体验中恢复过来的解决方案。我们通过研究评论作者在评论中表达情感和理性想法的方式如何对评论作者产生因果影响来确定这一解决方案。五项研究(实地数据和实验)的结果表明,与撰写创伤性生活事件类似,当评论作者在有关负面消费体验的评论中同时表达情感和理性时,他们事后会感觉更好(即情感上的恢复),并且更有可能再次购买(即认知上的恢复)。我们通过收集生物生理反应数据和分析思维列表数据,进一步研究了为什么撰写综合评论会对评论作者产生积极影响,生物生理反应数据为情感恢复相关论点提供了支持,思维列表数据则为认知恢复相关论点提供了支持。这项研究表明,撰写在线评论可以作为一种数字治疗工具,帮助消费者从负面经历中恢复过来。
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引用次数: 0
Identities without Products: When the Preference for Self-Linked Products Weakens 没有产品的身份:当对自我关联产品的偏好减弱时
IF 7.2 1区 管理学 Q1 Social Sciences Pub Date : 2024-06-13 DOI: 10.1093/jcr/ucae038
Liad Weiss, Robin J Tanner
Extant literature and common marketing practices converge around the idea that stronger self-links to a brand and its products lead to increased brand loyalty. In this paper, we challenge this conventional notion by revealing situations where the preference for self-linked brands diminishes, despite the self-links remaining unchanged. We introduce a key distinction between two types of consumer identities based on whether identity expression relies on specific products: product-dependent (e.g., chef) and product-independent (e.g., foodie). Our theory posits that self-links to products exert less influence on preference when a product-independent identity is prominent. Across five studies examining consumer leisure identities, we find that priming a product-independent (vs. product-dependent) identity reduces preference for self-linked products/brands. Interestingly, it can also enhance preference for negatively self-linked (dissociative) products/brands among materialistic consumers. In a sixth experiment and a real-world Facebook study, we illustrate that the extent to which consumers’ identity is chronically product-independent can be assessed either directly or indirectly from social media interests, allowing for more effective targeting of brand-switching appeals. Adding to the literature on the symbolic role of products in identity expression, our research uniquely investigates the functional role of products in identity expression and its profound impact on product/brand preference.
现有的文献和常见的营销实践都认为,加强与品牌及其产品的自我链接会提高品牌忠诚度。在本文中,我们挑战了这一传统观念,揭示了在自我链接保持不变的情况下,消费者对自我链接品牌的偏好会降低的情况。我们根据身份表达是否依赖于特定产品,对两类消费者身份进行了关键区分:依赖于产品的身份(如厨师)和不依赖于产品的身份(如美食家)。我们的理论认为,当独立于产品的身份突出时,与产品的自我链接对偏好的影响较小。通过对消费者休闲身份的五项研究,我们发现,与产品无关的身份(与产品相关的身份)会降低消费者对自我链接产品/品牌的偏好。有趣的是,它还能提高物质主义消费者对负面自我关联(分离)产品/品牌的偏好。在第六项实验和一项真实的 Facebook 研究中,我们说明了消费者身份长期独立于产品的程度可以直接或间接地从社交媒体兴趣中进行评估,从而更有效地定位品牌转换诉求。除了有关产品在身份表达中的象征性作用的文献之外,我们的研究还独特地探讨了产品在身份表达中的功能性作用及其对产品/品牌偏好的深远影响。
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引用次数: 0
Using Cultural Repertoires during Unsettled Times 在动荡时期使用文化汇辑
IF 7.2 1区 管理学 Q1 BUSINESS Pub Date : 2024-06-12 DOI: 10.1093/jcr/ucae036
Ye (Nicole) Yang, Julie L Ozanne, Marcus Phipps
This research draws on the theory of culture in action, which explains how consumers selectively mobilize their cultural repertoires to understand and solve daily problems. Contemporary life, however, is increasingly unsettled, challenging the adequacy of consumers’ repertoires and how they use existing institutional cultural resources. This qualitative study identifies four ways that consumers use their cultural repertoires and institutional resources during unsettled times. Formulaic uses are when consumers mobilize familiar cultural tools and existing resources to resettle. Versatile uses are when consumers develop new cultural tools to transform while working within demanding institutional resources. Freewheeling uses are when consumers mobilize familiar cultural tools for play but rework institutional resources to be less demanding. Finally, troubleshooting uses are when consumers extend their existing cultural tools to suffice but reject institutional resources. These varied uses of culture capture how consumers either mobilize or develop their cultural repertoires and institutional resources to serve different ends. This study provides a more dynamic, pragmatic, and nuanced explanation of how consumers summon culture to solve problems during unsettled times. A conceptual model explains this process, and the discussion highlights the theoretical contributions.
这项研究借鉴了 "行动中的文化 "理论,该理论解释了消费者如何有选择性地调动其文化知识储备来理解和解决日常问题。然而,当代生活日益动荡不安,这对消费者的文化知识储备是否充足以及他们如何利用现有的制度性文化资源提出了挑战。这项定性研究指出了消费者在动荡时期使用其文化传统和制度资源的四种方式。公式化使用是指消费者调动熟悉的文化工具和现有资源来重新安置。多用途使用是指消费者开发新的文化工具,在苛刻的制度资源条件下进行转型。自由使用是指消费者调动熟悉的文化工具进行游戏,但对制度资源进行再加工,以降低要求。最后,"排忧解难 "式使用是指消费者扩展现有的文化工具以满足需求,但拒绝接受制度资源。这些不同的文化使用方式反映了消费者是如何调动或发展他们的文化资源和制度资源来达到不同目的的。本研究对消费者如何在动荡时期召唤文化来解决问题做出了更加动态、务实和细致入微的解释。一个概念模型解释了这一过程,而讨论则强调了其理论贡献。
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引用次数: 0
The Discomfort of Things! Tidying-up and Decluttering in Consumers’ Homes 物品的不适感!消费者家中的整理和杂物清理
IF 7.2 1区 管理学 Q1 Social Sciences Pub Date : 2024-05-23 DOI: 10.1093/jcr/ucae034
Johanna Gollnhofer, Kushagra Bhatnagar, B. Manke
Most relatively affluent consumers are fighting a losing battle with material disorder in their homes. No matter how hard they try to rein it in, material disorder always comes out on top. We argue that part of the continued obduracy of material disorder is because of its messy understanding. We clarify material disorder’s muddled conceptual boundaries by theorizing from an ethnographic investigation of consumers who recently dealt with material disorder through decluttering their homes. Leveraging twin analytical lenses that we label the possessive materialist and post-materialist lenses, we surface two distinct yet inter-dependent forms of disorder (disorder-as-untidiness, and disorder-as-clutteredness) that together plague consumers’ homes. We contribute a pluralized understanding of material disorder, ie, disorders not disorder. We also offer novel insight into agentic struggles between consumers and home possessions over material dis/orders.
大多数相对富裕的消费者都在与家中的物质混乱做着一场失败的斗争。无论他们如何努力去控制,物质混乱总是占上风。我们认为,物质失调之所以顽固不化,部分原因在于对其混乱的理解。我们通过对最近通过整理家居应对物质失调的消费者进行人种学调查,从理论上澄清了物质失调混乱的概念边界。利用我们称之为 "占有性物质主义 "和 "后物质主义 "的双重分析视角,我们揭示了两种截然不同但又相互依存的失调形式(失调即凌乱和失调即杂乱),它们共同困扰着消费者的家庭。我们对物质无序(即无序而非混乱)提出了多元化的理解。此外,我们还对消费者与家庭财产在物质失调/失序问题上的代理人斗争提出了新的见解。
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引用次数: 0
Are ‘10-Grams of Protein” Better than ’Ten Grams of Protein”? How Digits versus Number Words Influence Consumer Judgments 10 克蛋白质 "比 "10 克蛋白质 "更好吗?数字与数词如何影响消费者的判断
IF 7.2 1区 管理学 Q1 Social Sciences Pub Date : 2024-05-23 DOI: 10.1093/jcr/ucae030
Marisabel Romero, Adam W Craig, Milica Mormann, Anand Kumar
Numerical information can be communicated using different number formats, such as digits (“5”) or number words (“five”). For example, a battery product may claim to last for “5 hours” or “five hours.” And while these two formats are used interchangeably in the marketplace, it is not clear how they influence consumer judgments and behavior. Via six experimental studies, two online ad campaigns, and one large secondary dataset analysis, we find that digits, compared to number words, positively affect consumer behavior. We refer to this phenomenon as the number format effect. We further show that the number format effect occurs because consumers feel that digits (vs. number words) are the right way to present numerical information: digits lead to a sense of feeling right that then affects consumer behavior. Finally, we show that the number format effect is amplified when credibility of the source of information is low, and attenuated when source credibility is high. The current research advances knowledge of how numerical information influences consumer judgments and behavior and carries important implications for marketers and policymakers as they communicate numerical information to consumers.
数字信息可以使用不同的数字格式,如数字("5")或数字词("5")来传达。例如,一款电池产品可能声称其续航时间为 "5 小时 "或 "5 小时"。虽然这两种格式在市场上交替使用,但它们如何影响消费者的判断和行为却并不清楚。通过六项实验研究、两项在线广告活动和一项大型二次数据集分析,我们发现与数字词相比,数字会对消费者行为产生积极影响。我们将这种现象称为数字格式效应。我们进一步证明,数字格式效应的产生是因为消费者认为数字(相对于数字词)是呈现数字信息的正确方式:数字会让人产生一种正确的感觉,进而影响消费者的行为。最后,我们表明,当信息来源的可信度低时,数字格式效应会放大,而当信息来源的可信度高时,数字格式效应会减弱。目前的研究增进了人们对数字信息如何影响消费者判断和行为的了解,对营销人员和政策制定者向消费者传达数字信息具有重要意义。
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引用次数: 0
An Aversion to Intervention: How the Protestant Work Ethic Influences Preferences for Natural Healthcare 厌恶干预:新教工作伦理如何影响自然医疗偏好
IF 7.2 1区 管理学 Q1 Social Sciences Pub Date : 2024-05-22 DOI: 10.1093/jcr/ucae033
Yimin Cheng, Anirban Mukhopadhyay
The term “natural” is ubiquitous in advertising and branding, but limited research has investigated how consumers respond and relate to naturalness. Some researchers have documented preferences for natural products, specifically food, but there has been scant investigation of the psychological antecedents of such preferences, especially in the critical, multi-trillion dollar domain of healthcare. Using publicly available country-level data from 41 countries and individual-level experimental and survey data from the lab and online panels, we find converging evidence that consumers do indeed differ in their preferences for relatively natural versus artificial healthcare options. These differences are influenced by the extent to which they subscribe to the Protestant Work Ethic (PWE)—a belief system that influences judgments and behaviors across diverse domains—such that people who subscribe strongly (vs. weakly) to the PWE are more likely to prefer natural healthcare options, because they are more averse to external intervention in general. Further, belief in the PWE makes consumers more sensitive to the intrusiveness of an intervention than to its extent. Theoretical and substantive implications are discussed.
在广告和品牌推广中,"天然 "一词无处不在,但对消费者如何回应天然性以及与天然性之间关系的研究却十分有限。一些研究人员记录了消费者对天然产品(尤其是食品)的偏好,但对这种偏好的心理前因的调查却很少,尤其是在价值数万亿美元的医疗保健这一关键领域。通过使用来自 41 个国家的国家级公开数据,以及来自实验室和在线小组的个人级实验和调查数据,我们发现了趋同的证据,即消费者在相对天然和人工的医疗保健选择上确实存在偏好差异。这些差异受到新教工作伦理(PWE)认同程度的影响--PWE 是一种影响不同领域的判断和行为的信仰体系--因此,对新教工作伦理认同程度高(相对于认同程度低)的人更有可能偏好自然的医疗保健选择,因为他们一般更厌恶外部干预。此外,与干预程度相比,对公共工程的信念会让消费者对干预的侵入性更加敏感。本文讨论了理论和实质意义。
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引用次数: 0
How Do Physical Disability Cues Influence Assumptions about Consumer Tastes? Unpacking the Disability Preference Stereotype 身体残疾线索如何影响对消费者品味的假设?解读残疾偏好刻板印象
IF 7.2 1区 管理学 Q1 Social Sciences Pub Date : 2024-05-17 DOI: 10.1093/jcr/ucae031
Helen Van Der Sluis, Adriana Samper, Kirk Kristofferson, Terri Hlava
Across ten experimental studies, this research identifies and provides evidence of a disability preference stereotype whereby observers infer that disabled consumers prefer utilitarian products more than nondisabled consumers, and prefer hedonic products less than nondisabled consumers. We show that this stereotype occurs because of societal associations between physical disability and pity. Pity elicits a multidimensional response such that considering the interests of a disabled person increases feelings of personal discomfort, driving both an inclination to help (help-giving orientation) and a tendency to assess the perceived misfortune (misfortune appraisal) in parallel. Thus, when considering the preferences of disabled individuals, the help-giving orientation increases focus on functional (utilitarian) goods, while the misfortune appraisal decreases focus on pleasurable (hedonic) goods. Importantly, this stereotype can be mitigated through increased disability representation. Representation of empowered disabled individuals in media can dampen the help-giving orientation, reducing inferred utilitarian preferences, while representation of disabled people partaking in daily pleasures through increased accessibility can reduce misfortune perceptions, increasing inferred hedonic preferences. This work addresses the paucity of disability-related consumer research, identifies how aspects unique to consumption can limit consumers with disabilities, and highlights opportunities to minimize ableist stereotypes by expanding representation and increasing marketplace inclusion.
通过十项实验研究,本研究发现并提供了残疾偏好刻板印象的证据,即观察者推断残疾消费者比非残疾消费者更喜欢功利性产品,而比非残疾消费者更不喜欢享乐性产品。我们的研究表明,之所以会出现这种刻板印象,是因为社会将身体残疾与怜悯联系在了一起。怜悯会引起多方面的反应,例如,考虑残疾人的利益会增加个人的不适感,同时推动帮助倾向(给予帮助取向)和评估感知到的不幸(不幸评价)的倾向。因此,在考虑残疾人的偏好时,给予帮助的倾向会增加对功能性(功利性)物品的关注,而对不幸的评价则会减少对愉悦性(享乐性)物品的关注。重要的是,这种刻板印象可以通过增加残疾人的代表性来缓解。在媒体中表现有能力的残疾人可以抑制给予帮助的倾向,从而减少推断的功利性偏好,而通过增加无障碍环境表现残疾人参与日常乐趣可以减少对不幸的感知,从而增加推断的享乐性偏好。这项研究解决了与残疾有关的消费者研究匮乏的问题,确定了消费的独特方面如何限制残疾消费者,并强调了通过扩大代表性和提高市场包容性来尽量减少对残疾人的刻板印象的机会。
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引用次数: 0
Consumer Information Processing and Decision-Making: Origins, Findings, Applications, and Future Directions 消费者信息处理与决策:起源、发现、应用和未来方向
IF 7.2 1区 管理学 Q1 Social Sciences Pub Date : 2024-05-15 DOI: 10.1093/jcr/ucae008
Bernd Schmitt
This article chronicles the evolution of the two main paradigms within the Journal of Consumer Research: consumer information processing and behavioral decision-making. The work synthesizes interviews with preeminent scholars who have shaped these paradigms, featuring theoretical developments, key findings, and methodological innovations. This article also connects these perspectives to practical applications in advertising, branding, and retailing and identifies knowledge gaps to be addressed in future consumer research.
这篇文章记录了《消费者研究期刊》的两大范式:消费者信息处理和行为决策的演变过程。作品综合了对塑造这些范式的杰出学者的采访,介绍了理论发展、主要发现和方法创新。这篇文章还将这些观点与广告、品牌和零售业的实际应用联系起来,并指出了未来消费者研究中需要解决的知识空白。
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引用次数: 0
Benchmarking Scholarship in Consumer Research: The p-Index of Thought Leadership 消费者研究学术基准:思想领导力 p 指数
IF 7.2 1区 管理学 Q1 Social Sciences Pub Date : 2024-05-15 DOI: 10.1093/jcr/ucae009
Michel Tuan Pham, Alisa Yinghao Wu, Danqi Wang
The assessment of consumer scholarship must move beyond a mere counting of the number of “A”s on a researcher’s CV to include at least some measure of impact. To facilitate a broader assessment of scholarship in consumer research, we provide detailed statistics on the productivity and citation impact of the field’s 340 main gatekeepers: the editors, associate editors, and editorial board members of the Journal of Consumer Research and the Journal of Consumer Psychology. In addition, we introduce a new metric, called the p-index, which can be interpreted as an indicator of a researcher’s propensity for thought leadership. Using this metric, we show that productivity and thought leadership do not necessarily go hand in hand in consumer research and that a combination of the two is a good predictor of the level of esteem that consumer scholars enjoy among their peers and of the receipt of major career awards. Our analyses provide greater transparency into how productivity, citation impact, and propensity for thought leadership are currently distributed among prominent consumer scholars. Furthermore, the detailed descriptive statistics reported can serve as useful benchmarks against which other consumer researchers’ records may be meaningfully compared.
对消费者学术研究的评估必须超越单纯计算研究人员简历上 "A "的数量,至少要包括一定程度的影响力。为了便于对消费者研究的学术成果进行更广泛的评估,我们提供了该领域 340 位主要守门人(《消费者研究期刊》和《消费者心理学期刊》的编辑、副主编和编委)的工作效率和引文影响力的详细统计数据。此外,我们还引入了一个名为 p 指数的新指标,它可以被解释为研究人员思想领导力倾向的指标。通过使用这一指标,我们发现,在消费者研究领域,生产率和思想领导力并不一定是相辅相成的,二者的结合可以很好地预测消费者学者在同行中的受尊重程度以及获得重大职业奖项的情况。我们的分析提供了更大的透明度,让人们了解目前著名消费者学者的生产力、引用影响力和思想领导力的分布情况。此外,报告中详细的描述性统计数据可以作为有用的基准,与其他消费者研究人员的记录进行有意义的比较。
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引用次数: 0
The Future of Consumer Research Methods: Lessons of a Prospective Retrospective 消费者研究方法的未来:前瞻性回顾的启示
IF 7.2 1区 管理学 Q1 Social Sciences Pub Date : 2024-05-15 DOI: 10.1093/jcr/ucae017
Stacy Wood
Looking back at 50 years of Journal of Consumer Research methods and interviewing some of the field’s most respected methodologists, this article seeks to craft a core set of best practices for scholars in consumer research. From perennial issues like conceptual validity to emerging issues like data integrity and replicability, the advice offered by our experts can help scholars improve the way they approach their research questions, provide empirical evidence that instills confidence, use new tools to make research more inclusive or descriptive of the “real world,” and seek to become thought leaders.
本文回顾了《消费者研究期刊》50 年来的研究方法,并采访了该领域最受尊敬的方法论专家,旨在为消费者研究领域的学者们提供一套核心的最佳实践方法。从概念有效性等长期存在的问题,到数据完整性和可复制性等新出现的问题,专家们提出的建议可以帮助学者们改进研究问题的方法,提供能增强信心的实证证据,使用新工具使研究更具包容性或更能描述 "真实世界",并努力成为思想领袖。
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引用次数: 0
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Journal of Consumer Research
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