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Organizational Ambidexterity and Its Performance Implication of Foreign Ventures in an Emerging Market 新兴市场外资企业的组织双元性及其绩效启示
Q1 Business, Management and Accounting Pub Date : 2022-04-17 DOI: 10.1080/08911762.2022.2064385
M. Ju
Abstract Exploration and exploitation are key innovation strategies of foreign ventures operating in emerging markets. In this study, we focus on organizational ambidexterity, the simultaneous pursuit of exploration and exploitation, and examine the effects of the combined and balance dimensions of ambidexterity on performance in emerging markets. We further investigate which dimension, the combined or balance, foreign ventures should adopt with different levels of marketing capability and strategic flexibility. Using a survey of foreign ventures operating in manufacturing industries in China, we find that both dimensions of organizational ambidexterity have no direct effects on performance. However, marketing capability and strategic flexibility moderate the organizational ambidexterity–firm performance relationship. The combined dimension can foster performance when foreign ventures have high levels of marketing capability and strategic flexibility. Interestingly, the balance dimension of organizational ambidexterity profitably contributes to performance when foreign ventures possess low levels of marketing capability and strategic flexibility.
摘要探索和开发是在新兴市场经营的外国企业的关键创新战略。在这项研究中,我们关注组织的双重灵活性,即同时追求探索和开发,并考察了双重灵活性的组合和平衡维度对新兴市场绩效的影响。我们进一步研究了具有不同营销能力和战略灵活性的外国企业应该采用哪个维度,即合并还是平衡。通过对在中国经营制造业的外国企业的调查,我们发现组织二元性的两个维度对绩效都没有直接影响。然而,营销能力和战略灵活性调节了组织的双重灵活性-企业绩效关系。当外国企业具有高水平的营销能力和战略灵活性时,综合维度可以提高绩效。有趣的是,当外国企业拥有较低水平的营销能力和战略灵活性时,组织双重灵活性的平衡维度会对绩效产生有利影响。
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引用次数: 0
The Influence of Psychological, Situational and the Interactive Technological Feedback-Related Variables on Customers’ Technology Adoption to Use Online Shopping Applications 心理、情境和互动技术反馈相关变量对顾客使用网上购物应用技术采用的影响
Q1 Business, Management and Accounting Pub Date : 2022-04-02 DOI: 10.1080/08911762.2022.2051157
Md. Al Amin
Abstract The study aims to explore the predictors of customers’ online shopping attitudes and their influence on customers’ e-satisfaction, behavioral intention, and continuance intention to use online shopping applications during coronavirus outbreaks. A unique integrated model was validated by incorporating the expectation-confirmation model, Health Belief Model, and technology acceptance model, along with psychological (i.e., perceived threats), situational (e.g., physical distance), and the interactive technological feedback-related variables (i.e., online review). The data were collected from 410 respondents and analyzed by Structural Equation Modeling using SMART PLS3. The results depicted that attitude is predicted by usefulness and ease of use, while the behavioral intention was predicted by online review, physical distance, perceived threats, ease of use, usefulness, and attitudes. Moreover, the customers’ expectation’s confirmation influences e-satisfaction and usefulness. Similarly, the ease of use, usefulness and attitudes, e-satisfaction, and intention predicted continuance intention. Besides, behavioral intention mediated the influence of online review, ease of use, usefulness, threats, and physical distance except attitudes on continuance intention. Finally, usefulness and e-satisfaction mediate the influence of confirmation on continuance intention. The study contributes to the existing literature integrating psychological, situational, and interactive technological feedback-related variables into expectation confirmation theory, Health Belief Model, and technology acceptance model.
摘要本研究旨在探讨顾客在线购物态度的预测因素及其对顾客在冠状病毒爆发期间使用在线购物应用程序的电子满意度、行为意向和持续意向的影响。通过结合期望确认模型、健康信念模型和技术接受模型,以及心理(即感知威胁)、情境(如物理距离)和交互式技术反馈相关变量(即在线审查),验证了一个独特的综合模型。数据收集自410名受访者,并使用SMART PLS3通过结构方程建模进行分析。结果表明,态度是通过有用性和易用性来预测的,而行为意图是通过在线评论、物理距离、感知威胁、易用性、有用性和态度来预测的。此外,顾客期望的确认会影响电子商务的满意度和有用性。同样,易用性、有用性和态度、电子满意度和意向预测了持续意向。此外,行为意向介导了在线评论、易用性、有用性、威胁和物理距离(态度除外)对持续意向的影响。最后,有用性和满意度中介了确认对继续意向的影响。该研究有助于现有文献将心理、情境和互动技术反馈相关变量整合到期望确认理论、健康信念模型和技术接受模型中。
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引用次数: 12
Perceived Resilience and Vulnerability during the Pandemic-Infused Panic Buying and the Role of COVID Conspiracy Beliefs. Evidence from Pakistan 大流行引发的恐慌性购买和COVID阴谋信念的作用期间的感知弹性和脆弱性。来自巴基斯坦的证据
Q1 Business, Management and Accounting Pub Date : 2022-03-17 DOI: 10.1080/08911762.2022.2051156
A. Razzak, Salman Yousaf
Abstract Drawing on theoretical streams of compensatory control theory, regulatory focus theory, and cognitive load theory, this study proposes and validates a model to illustrate the underlying mechanism of panic buying behavior in an online context during the COVID-19 pandemic. Building on the scholarly research on compensatory control theory, regulatory focus theory, and cognitive load theory, this study is one of the preliminary attempts to investigate the relationship between consumer’s perceived resilience and vulnerability with COVID-19 threat perceptions and panic buying. This paper also provides a novel empirical inquiry into the moderating role of COVID-19 conspiracy beliefs. Using an online survey, a total of 395 usable responses were collected. The data were collected during the lockdown imposed in May-June 2021 in Pakistan after the country was hit with the second wave of the COVID-19 pandemic. Overall findings signaled that resilient consumers perceived a lesser threat of COVID-19 as compared to vulnerable consumers, and consequently, panic buying disposition was more prevalent among the vulnerable consumers. COVID-19 conspiracy beliefs exhibited significant interaction effects. The implications for the e-commerce sector in general and online retailers, mainly, are discussed regarding panic buying and personality type of consumers.
摘要本研究借鉴了补偿控制理论、调节焦点理论和认知负荷理论的理论流,提出并验证了一个模型,以说明新冠肺炎大流行期间在线背景下恐慌性购买行为的潜在机制。本研究建立在补偿控制理论、调节焦点理论和认知负荷理论的学术研究基础上,是研究消费者感知的韧性和脆弱性与新冠肺炎威胁感知和恐慌性购买之间关系的初步尝试之一。本文还对新冠肺炎阴谋信念的调节作用进行了新颖的实证研究。通过在线调查,共收集了395份可用回复。这些数据是在2021年5月至6月巴基斯坦遭受第二波新冠肺炎疫情后实施封锁期间收集的。总体调查结果表明,与弱势消费者相比,有韧性的消费者认为新冠肺炎的威胁较小,因此,恐慌性购买倾向在弱势消费者中更为普遍。新冠肺炎阴谋信念表现出显著的相互作用效应。主要讨论了恐慌性购买和消费者个性类型对电子商务部门和在线零售商的影响。
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引用次数: 3
Do Islamic Ethics Influence Consumers’ Reaction to Advertising Messages of Certain Foods? Tracking Consumers’ Reaction Using fMRI Technology 伊斯兰伦理是否影响消费者对某些食品广告信息的反应?使用功能磁共振成像技术追踪消费者的反应
Q1 Business, Management and Accounting Pub Date : 2022-02-20 DOI: 10.1080/08911762.2022.2037806
O. Al-kwifi, P. Koku, Allam K. Abu Farha, Salem Mohamed Al Halbadi
Abstract Ethics have a significant influence on business practices and consumption behavior. This influence is increasing as evidenced in the growing global demand for ethical products, particularly Halal products. We, in this study, use the functional Magnetic Resonance Imaging (fMRI) technique to investigate consumers’ reaction to advertising messages of ethical products, specifically Halal products. We used a blocked design approach to measure brain activities when consumers are presented with images of Halal and non-Halal food products. The level of brain activation in the ventromedial prefrontal cortex (vmPFC) increased significantly for Muslim participants (9.51) compared to non-Muslims participants (2.94), when both groups were presented with Halal images. The elevated activity in the vmPFC of Muslim consumers in this study supports the hypothesis that ethical obligations significantly impact the consumption behavior of Muslims. Furthermore, the fact that the reaction of Muslims to images of Halal foods results in elevated activities in the vmPFC suggests that their reaction is cerebral instead of emotional. The results of this study suggest that, to improve their chances of success in Muslim markets, marketing managers of multinational companies should use advertising messages that 1) highlight the ethical dimensions of their offerings, and 2) use cognitive instead emotional appeals.
伦理对商业行为和消费行为有着重要的影响。全球对道德产品,特别是清真产品的需求不断增长,证明了这种影响正在增加。在这项研究中,我们使用功能性磁共振成像(fMRI)技术来调查消费者对道德产品,特别是清真产品广告信息的反应。当消费者看到清真和非清真食品的图像时,我们使用了一种阻塞设计方法来测量大脑活动。当两组参与者都看到清真图像时,与非穆斯林参与者相比,穆斯林参与者腹内侧前额叶皮层(vmPFC)的大脑激活水平(9.51)显著增加(2.94)。本研究中穆斯林消费者vmPFC活动的升高支持了道德义务显著影响穆斯林消费行为的假设。此外,穆斯林对清真食品图像的反应导致vmPFC活动升高的事实表明,他们的反应是大脑的,而不是情感的。这项研究的结果表明,为了提高他们在穆斯林市场的成功机会,跨国公司的营销经理应该使用这样的广告信息:1)强调他们产品的道德维度,2)使用认知而不是情感诉求。
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引用次数: 2
Understanding the Predictors of Rural Customers’ Continuance Intention toward Mobile Banking Services Applications during the COVID-19 Pandemic 新冠肺炎疫情期间农村客户对移动银行服务应用延续意愿的预测因素
Q1 Business, Management and Accounting Pub Date : 2022-01-13 DOI: 10.1080/08911762.2021.2018750
Md. Al Amin, Md. Shamsul Arefin, Md. Shariful Alam, Tareq Rasul
Abstract The purpose of this study is to examine the antecedents of customers’ continuance intention to use mobile banking services applications (MBSAs) during the COVID-19 pandemic. Grounding on the Technology Acceptance Model, Theory of Planned Behavior, and Cognitive Load Theory, an integrated conceptual framework was proposed and tested incorporating psychological factors (i.e., cyberchondria, perceived anxiety) and situational factors (i.e., social distance, institutional support). Data were collected from 250 rural customers and analyzed with Structural Equation Modeling. The results showed that subjective norms, perceived ease of use, social distance, attitudes, cyberchondria, and institutional support influenced users’ continuance intention. Moreover, the results showed that perceived anxiety, subjective norms, perceived ease of use, and perceived usefulness influenced users’ attitudes. Besides, the findings suggested that attitudes mediate the influence of subjective norms, usefulness, ease of use, and social distance on users’ intention. This study is unique in terms of investigating pandemic-specific psychological and situational factors in explaining consumers’ continuance intention. Therefore, the service providers and professionals should be cautious in designing MBSAs so that consumers’ usage behaviors may not vary during an unprecedented situation (e.g., COVID-19). The theoretical and practical implications were discussed.
摘要本研究的目的是检验新冠肺炎大流行期间客户继续使用移动银行服务应用程序(MBSA)的意愿的前因。基于技术接受模型、计划行为理论和认知负荷理论,提出并测试了一个综合概念框架,该框架包含心理因素(即网络疑病、感知焦虑)和情境因素(即社交距离、制度支持)。数据收集自250名农村客户,并采用结构方程建模进行分析。结果表明,主观规范、易用性、社交距离、态度、网络疑病和制度支持对用户的持续意愿有影响。此外,研究结果表明,感知焦虑、主观规范、感知易用性和感知有用性会影响用户的态度。此外,研究结果表明,态度在主观规范、有用性、易用性和社交距离对用户意图的影响中起中介作用。这项研究在调查特定于疫情的心理和情境因素以解释消费者的持续意向方面是独特的。因此,服务提供商和专业人士在设计MBSA时应谨慎,以便消费者的使用行为在前所未有的情况下(例如,新冠肺炎)不会发生变化。讨论了其理论意义和实践意义。
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引用次数: 14
Scarcity Promotions and Consumer Aggressions: A Theoretical Framework 稀缺促销与消费者侵略:一个理论框架
Q1 Business, Management and Accounting Pub Date : 2021-11-29 DOI: 10.1080/08911762.2021.2009609
P. Harikrishnan, P. Dewani, Abhishek Behl
Abstract Marketers use scarcity promotions to increase the sales by increasing the value of the products and services for the customers. These scarcity promotions create the value of the offerings but trigger competition among consumers to secure the limited quantity product, which in-turn leads to aggression among consumers. Scarcity promotions of Big Billion Day (India), Boxing Days (UK) and Black Fridays in the US point to negative sentiments, scary moments, verbal and physical abuse, violence and even incidents of shooting leading to death. Such negative emotions are neglected as an object of research. Prior literature on the dark side of scarcity promotions affirmed the presence of aggression in general. This research advances a step further by (i) highlighting the presence of: “Instrumental Aggression” than generic aggression (ii) providing a conceptual framework of effect of scarcity promotions on consumer behavior and equity restoration, and (iii) defining aggression in consumption context. The study uncovers the underlying causal mechanism behind aggression and provides recommendations for firms to inhibit aggression among consumers triggered because of scarcity promotions.
营销人员利用稀缺性促销,通过增加产品和服务对顾客的价值来增加销售。这些稀缺促销创造了产品的价值,但引发了消费者之间的竞争,以确保有限数量的产品,从而导致消费者之间的侵略。印度的“十亿日”、英国的“节礼日”和美国的“黑色星期五”促销活动稀缺,导致负面情绪、恐怖时刻、言语和身体虐待、暴力,甚至导致死亡的枪击事件。这种负面情绪作为一个研究对象被忽视了。先前关于稀缺晋升的阴暗面的文献一般肯定了攻击性的存在。本研究在此基础上进一步强调了“工具性攻击”比“一般性攻击”的存在;提供了稀缺性促进对消费者行为和公平恢复影响的概念框架;以及在消费背景下定义了“攻击性”。该研究揭示了攻击性行为背后的潜在因果机制,并为企业抑制由于稀缺促销而引发的消费者攻击性行为提供了建议。
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引用次数: 4
How Does Social Media Advertising Persuade? An Investigation of the Moderation Effects of Corporate Reputation, Privacy Concerns and Intrusiveness 社交媒体广告如何说服?企业声誉、隐私顾虑和侵入性的调节效应研究
Q1 Business, Management and Accounting Pub Date : 2021-11-08 DOI: 10.1080/08911762.2021.1980932
M. Rana, Nilesh Arora
Abstract With the growing usage of the internet and smartphones, social media platforms have become essential marketing and advertising tools in the present times. Marketing practitioners have been invariably using various social media platforms to promote their products and alter consumer attitudes and buying behavior toward their brands. However, planning a compelling and rewarding social media advertising campaign is challenging in a highly cluttered and competitive market scenario. Thus, the present study tries to predict consumer attitude and purchase intentions based on an integrated approach wherein six important antecedents have been identified from the literature: informativeness, hedonic value, interactivity, trustworthiness, perceived relevance, and emotional appeal. The study also explores the moderating role of corporate reputation, privacy concerns, and intrusiveness concerns on the association between social media advertising antecedents and consumer attitude toward social media advertisements. The results of structural equation modeling primarily supported the influences of critical social media antecedents on consumer attitude except trustworthiness. Findings also observed a considerable impact of consumer attitude toward social media advertising on buying intentions. Corporate reputation, privacy concerns, and intrusiveness concerns also play a vital role in moderating the association between some of the social media antecedents and consumer attitudes toward social media advertising. The study offers substantial theoretical and practical contributions in the social media marketing domain.
随着互联网和智能手机的日益普及,社交媒体平台已经成为当今时代必不可少的营销和广告工具。营销从业者一直在使用各种社交媒体平台来推广他们的产品,改变消费者对他们品牌的态度和购买行为。然而,在一个高度混乱和竞争激烈的市场环境中,策划一个引人注目和有益的社交媒体广告活动是具有挑战性的。因此,本研究试图基于一种综合的方法来预测消费者的态度和购买意愿,其中从文献中确定了六个重要的前因:信息性、享乐价值、互动性、可信度、感知相关性和情感吸引力。该研究还探讨了企业声誉、隐私问题和侵入性问题对社交媒体广告前因和消费者对社交媒体广告态度之间关系的调节作用。结构方程模型的结果主要支持关键社交媒体前因对消费者态度的影响,除了可信度。调查结果还发现,消费者对社交媒体广告的态度对购买意愿有相当大的影响。企业声誉、对隐私的担忧和对侵犯性的担忧也在调节一些社交媒体前因和消费者对社交媒体广告的态度之间的关联方面发挥了至关重要的作用。该研究为社会化媒体营销领域提供了大量的理论和实践贡献。
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引用次数: 14
Impact of Green Consumption Value, and Context-Specific Reasons on Green Purchase Intentions: A Behavioral Reasoning Theory Perspective 绿色消费价值及其情境原因对绿色购买意愿的影响:行为推理理论视角
Q1 Business, Management and Accounting Pub Date : 2021-11-07 DOI: 10.1080/08911762.2021.1996670
Swetarupa Chatterjee, Naman Sreen, Pradip H. Sadarangani, Bidyut Jyoti Gogoi
Abstract The gap between concern for the environmental degradation and green purchase intention has been pointed previously in the literature. This gap is concerning and must be addressed to boost green product sales. This study adapts the behavioral reasoning theory (BRT) to address the attitude-intention gap. This study develops a framework to examine the impact of green consumption value, reasons for purchasing green products and reasons against purchasing green products on consumer attitude toward green product and green purchase intention. A cross-sectional survey was filled by 322 respondents from India. The findings indicate that green consumption value positively associate with reasons for purchasing green products, and attitude toward green products, which, in turn, has a positive effect on green purchase intention. Reasons for purchasing green product has a positive impact on attitude toward green products and green purchase intention. Reasons against purchasing green products do not mediate the relationship between green consumption value and green purchase intention, and also do not have direct influence on attitude toward green products and green purchase intention. The findings of the study provide theoretical and managerial implications that can benefit academicians and practitioners.
之前的文献已经指出了对环境退化的关注与绿色购买意愿之间的差距。这一差距令人担忧,必须加以解决,以促进绿色产品的销售。本研究采用行为推理理论(BRT)来解决态度-意向差异问题。本研究构建了绿色消费价值、购买绿色产品的原因和反对购买绿色产品的原因对消费者绿色产品态度和绿色购买意愿的影响框架。来自印度的322名受访者进行了横断面调查。研究发现,绿色消费价值与购买绿色产品的原因、绿色产品态度正相关,绿色产品态度对绿色购买意愿有正向影响。购买绿色产品的原因对绿色产品态度和绿色购买意愿有正向影响。不购买绿色产品的原因对绿色消费价值和绿色购买意愿之间的关系没有中介作用,对绿色产品态度和绿色购买意愿也没有直接影响。研究结果提供了理论和管理意义,可以使学者和从业者受益。
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引用次数: 15
Antecedents of Consumer Economic Nationalism: The Role of Need for Cognition and Cosmopolitanism 消费经济民族主义的前身:认知需求与世界主义的作用
Q1 Business, Management and Accounting Pub Date : 2021-10-19 DOI: 10.1080/08911762.2021.1953663
Yanjiao Yang, Carlyle A. J. Farrell, Xiaohua Lin
Abstract The authors examine if need for cognition predisposes consumers to take positions concerning economic nationalism and the role cosmopolitanism might play in the process, especially when consumers experience attitudinal ambivalence. Prior research has focused on need for cognition as a moderating variable in attitude process. The present study departs from this tradition, asking if need for cognition might be associated with the likelihood of attitude formation, independent of the direction of an attitude. The hypotheses are tested using structural equation modeling. The authors identify two distinct factors in the original scale of need for cognition - cognitive appreciation and cognitive sophistication. Increased appreciation for cognitive activities is negatively associated with consumer economic nationalism. In contrast, increased cognitive sophistication has no direct impact on the likelihood of holding economic nationalistic views or committing to economic nationalistic behavior, but would decrease the likelihood of holding economic nationalistic views through a positive impact on cosmopolitanism. Implications for global marketing theory and practice are discussed.
摘要作者研究了认知需求是否使消费者倾向于对经济民族主义采取立场,以及世界主义在这一过程中可能发挥的作用,尤其是当消费者经历态度矛盾时。先前的研究集中在认知需求作为态度过程中的调节变量。本研究背离了这一传统,询问认知需求是否与态度形成的可能性有关,而与态度的方向无关。使用结构方程模型对这些假设进行了检验。作者在最初的认知需求量表中确定了两个不同的因素——认知欣赏和认知成熟度。对认知活动的欣赏增加与消费者经济民族主义呈负相关。相比之下,认知成熟度的提高对持有经济民族主义观点或致力于经济民族主义行为的可能性没有直接影响,但会通过对世界主义的积极影响来降低持有经济民族论观点的可能性。讨论了对全球营销理论和实践的启示。
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引用次数: 4
Making Sustainable Consumption Decisions: The Effects of Product Availability on Product Purchase Intention 可持续消费决策:产品可得性对产品购买意愿的影响
Q1 Business, Management and Accounting Pub Date : 2021-10-01 DOI: 10.1080/08911762.2021.1983686
Marc Arul Weissmann, Rodney Lim Thiam Hock
ABSTRACT Lack of product availability is cited in the literature as a major factor that prevents consumers from purchasing sustainable products. Yet, little empirical research exists to document the potential behavioral consequences that result from lack of product availability, such as when consumers intend to purchase sustainable products but none are immediately available (see intention-behavior gap). Based on a survey of 630 consumers, this study examines how product availability affects consumer purchase intention for sustainable products within a behavior-intention model. The alternative mode of product acquisition, online rental, is offered to consumers to assess its moderating effect on purchase intention when the product is not physically available at the point-of-sale (POS). Using an experimental research design, we find that consumer purchase intention is positively affected by product availability. Additionally, rental is found to be an ineffective moderator, as consumers prefer traditional ownership over partial ownership when considering the purchase of sustainable products.
文献中提到,缺乏产品可用性是阻碍消费者购买可持续产品的主要因素。然而,几乎没有实证研究来记录缺乏产品可用性导致的潜在行为后果,例如当消费者打算购买可持续产品,但没有立即可用的产品时(见意向-行为差距)。基于对630名消费者的调查,本研究在行为意向模型中考察了产品可用性如何影响消费者对可持续产品的购买意向。当产品在销售点(POS)无法实际获得时,向消费者提供另一种产品获取模式,即在线租赁,以评估其对购买意愿的调节作用。通过实验研究设计,我们发现消费者的购买意愿受到产品可用性的积极影响。此外,租赁被发现是一个无效的调节因素,因为消费者在考虑购买可持续产品时,更喜欢传统所有权,而不是部分所有权。
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引用次数: 6
期刊
Journal of Global Marketing
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