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Quality management in medical organization: evaluation categories for internal control effectiveness 医疗机构质量管理:内部控制有效性的评价类别
Pub Date : 2023-03-16 DOI: 10.47619/2713-2617.zm.2023.v.4i1;50-60
N. Kuchin, Y. Tyukov
Introduction. The creation and administration of internal control system for quality and safety of medical activities (internal control, IC) is an essential step of the management cycle in any medical organization. IC system is one of the most discussed types of control in the Russian healthcare today. At the same time, management of this local system in medical organization remains the subject of discussion. Objective. To analyze the impact of the completeness and intensity of activities carried out at medical organization (hereinafter referred to as MO) on the results of internal control. Materials and methods. Authors conducted a sociological study with a formalized questionnaire (checklist) to identify evaluation categories for the internal control effectiveness. The study participants were the internal control managers from 89 state MOs of the Chelyabinsk Region. Results. Increasing the stability of the internal control system as a mandatory and continuous activity for any MO requires the development of additional management measures, including creating a unified information framework, reducing the information gap between MOs within a region, expanding the use of incident and risk-based internal control technologies as well as analyzing the resources and staffing of IC subjects. For citation: Kuchin NЕ, Tyukov YuА. Quality management in a medical organization: evaluation categories for internal control effectiveness. City Healthсare. 2023;4(1): 50-60 doi: 10.47619/2713-2617.zm.2023.v.4i1;50-60.
介绍。医疗活动质量和安全的内部控制系统(内部控制,IC)的创建和管理是任何医疗组织管理周期的重要步骤。IC系统是当今俄罗斯医疗保健中讨论最多的控制类型之一。与此同时,在医疗机构中对这种地方系统的管理仍然是讨论的主题。目标。分析医疗机构(以下简称MO)开展的活动的完整性和强度对内部控制结果的影响。材料和方法。作者运用一份正式的问卷(检查表)进行了社会学研究,以确定内部控制有效性的评价类别。研究的参与者是车里雅宾斯克地区89个州的内部控制经理。结果。提高内部控制系统的稳定性作为任何组织的强制性和持续性活动,需要制定额外的管理措施,包括建立统一的信息框架,缩小区域内组织之间的信息差距,扩大使用基于事件和风险的内部控制技术,以及分析内部控制主体的资源和人员配备。引用:Kuchin NЕ, Tyukov YuА。医疗机构的质量管理:内部控制有效性的评价类别。城市卫生с。2023;4(1): 50-60 doi: 10.47619/2713-2617.zm.2023.v. 411;50-60。
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引用次数: 0
Contribution of migrants to mortality in Moscow during the COVID-19 pandemic 2019冠状病毒病大流行期间移民对莫斯科死亡率的贡献
Pub Date : 2023-03-16 DOI: 10.47619/2713-2617.zm.2023.v.4i1;12-21
A. A. Savina, S. I. Feiginova, E. Zemlyanova
Introduction. The COVID-19 pandemic influenced the health status and mortality of population all over the world. The mortality rate in Moscow also increased significantly since the density of Moscow population is high and the city is very attractive for migrant workers. Objective. To determine the contribution of migrants died from the COVID-19 to the mortality in Moscow for 2019–2021. Materials and methods. In study, authors used the data on Moscow population and the real-time data on deceased persons by death causes according to the ICD-10 provided by the Moscow Healthcare Department. Results. The average contribution of migrants to the total mortality in Moscow is 10% among women and 16% among men. As for the age composition, the most significant contribution is from the migrant children and working-age youth aged 20 to 30 in women (an average of 50%) and 35 in men (an average of 60%). These results are especially true for migrant workers. Diseases of the circulatory system, external causes and neoplasms were the leading death causes among migrants before the pandemic. Then, the COVID-19 became the third common cause in 2020 and the first one in 2021. As for the death cause, the migrants contributed most to the perinatal and maternal mortality as well as to the mortality from infectious diseases, mental disorders and external causes. Conclusion. Cardiomyopathy and endocarditis, leading causes from the diseases of the circulatory system, often become the complications of infectious diseases, including imported infections. It is crucial to reimplement a rigorous record-keeping by citizenship and place of birth or residence, particularly within the databases on deceased population, in order to monitor the epidemiological situation and to make timely organizational decisions.
介绍。新冠肺炎大流行影响了全球人口的健康状况和死亡率。莫斯科的死亡率也显著上升,因为莫斯科人口密度高,而且这座城市对移徙工人非常有吸引力。目标。确定2019-2021年死于COVID-19的移民对莫斯科死亡率的贡献。材料和方法。在研究中,作者使用了莫斯科人口数据和根据莫斯科卫生部门提供的ICD-10按死因分类的死者实时数据。结果。在莫斯科,移民对总死亡率的平均贡献是女性占10%,男性占16%。就年龄构成而言,贡献最大的是20至30岁的流动儿童和工作年龄青年(女性平均占50%)和35岁的男性(平均占60%)。这些结果对农民工来说尤其如此。在大流行之前,循环系统疾病、外因和肿瘤是移民死亡的主要原因。新冠肺炎在2020年成为第三大共同病因,在2021年成为第一大共同病因。至于死亡原因,移民是造成围产期和孕产妇死亡以及传染病、精神障碍和外因死亡的主要原因。结论。心肌病和心内膜炎是循环系统疾病的主要原因,经常成为传染病(包括输入性感染)的并发症。至关重要的是重新实行严格的按国籍和出生地或居住地进行记录,特别是在死亡人口数据库内,以便监测流行病学情况并及时作出组织决定。
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引用次数: 0
Analysis of the publication activity of Moscow Healthcare Department organizations 莫斯科卫生部门组织的出版活动分析
Pub Date : 2023-03-16 DOI: 10.47619/2713-2617.zm.2023.v.4i1;38-49
K. Tarkhov
Introduction. The achievement of global goals and related applied tasks in the healthcare system depend on the research activities of the Russian medical community. Moscow has a vast potential for centralization and concentration of breakthrough research developments and advanced technologies in the field of medical science. The literature analysis revealed the lack of or insignificant amount of studies on publication activity of Moscow scientific organizations. Therefore, it is relevant to conduct a scientometric analysis of the publication activity of the Moscow Healthcare Department organizations in order to identify existing trends. Materials and methods. The study analyzed the “Medicine” cluster of the Scopus dataset using the SciVal research analytics tool with scientometric indicators for the number of publications in various categories and their citation between 2017 and 2021. Results and discussion. The study analyzed the main scientometric indicators (quantitative and proportional ratio) characterizing the dynamics of 5 years for 55 organizations from the categories: research institutes, scientific and practical centers and city clinical hospitals, subordinated to the Moscow Healthcare Department. Reference values of growth rates and some scientometric indicators are also given at the global, national and regional levels, i.e. worldwide, the Russian Federation and Moscow. The most cited publications of the 1-2 quartiles and in various collaborations are also listed. Conclusion. Moscow Healthcare Department organizations make a significant contribution to the Moscow publications in medical sciences, and their publication activity is characterized by steady growth and positive dynamics of changes in scientometric indicators. The results indicate good scientific performance (productivity) and the effectiveness of scientific activities of Moscow Healthcare Department organizations. For citation: Tarkhov KYu. Publication activity of the Moscow Healthcare Department organizations. City Healthсare. 2023;4(1): 38-49 doi: 10.47619/2713-2617.zm.2023.v.4i1;38-49
介绍。在医疗保健系统的全球目标和相关应用任务的实现取决于俄罗斯医学界的研究活动。莫斯科在集中和集中医学科学领域的突破性研究发展和先进技术方面具有巨大潜力。文献分析表明,对莫斯科科学组织出版活动的研究较少或较少。因此,有必要对莫斯科卫生部门各组织的出版活动进行科学计量分析,以确定现有趋势。材料和方法。该研究使用SciVal研究分析工具对Scopus数据集的“医学”集群进行了分析,并使用了2017年至2021年间各种类别的出版物数量及其引用的科学计量指标。结果和讨论。该研究分析了莫斯科卫生部门下属的研究机构、科学和实践中心以及城市临床医院等55个组织的5年动态特征的主要科学计量指标(定量和比例比率)。增长率的参考值和一些科学计量指标也在全球、国家和区域各级,即全世界、俄罗斯联邦和莫斯科给出。还列出了1-2个四分位数和各种合作中被引用最多的出版物。结论。莫斯科卫生部门各组织对莫斯科医学出版物作出了重大贡献,其出版活动的特点是科学计量指标的稳定增长和积极变化。结果表明,莫斯科卫生部门组织的科学活动具有良好的科学绩效(生产力)和有效性。引用:Tarkhov KYu。莫斯科卫生部门组织的出版活动。城市卫生с。2023;4(1): 38-49 doi: 10.47619/2713-2617.zm.2023.v. 411;38-49
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引用次数: 2
Level of knowledge in the field of nutritional support among nurse anesthetists 麻醉护士在营养支持领域的知识水平
Pub Date : 2023-03-16 DOI: 10.47619/2713-2617.zm.2023.v.4i1;90-97
O.A. Belysheva
Introduction. Every second patient in intensive care has a low nutritional status. Since one of the duties of a nurse is to fulfill doctor's orders, providing and maintaining nutritional support also falls on the shoulders of nursing staff. Therefore, the level of nutritional support knowledge among health workers should be sufficiently high. In our opinion, each health worker must understand the need, indications and contraindications for the medical procedures and manipulations, their complications and the ways to prevent them in order to effectively provide health care. The aim of this study is to determine the level of knowledge in the field of nutritional support among nurses who completed a certified nurse-anesthetist program in one of the Moscow medical vocational institutions. Materials and methods. Authors conducted an analytical cross-sectional study with an anonymous questionnaire. Nurses who took an advanced training were firstly asked to fill out a questionnaire reflecting a subjective assessment of their own knowledge of nutritional support, and then they were asked to answer test questions for an objective assessment of knowledge. Score of 80% and above was considered as a sufficient level of knowledge. Results. A total of 53 questionnaires were completed. The average knowledge score was 40%. Two participants achieved the target of 80% correct test responses. There was no significant difference between the level of knowledge of nutritional support and work experience. At the same time, 45% of the respondents considered their level of knowledge to be insufficient and 80% of the participants identified the importance and necessity of knowledge. Conclusion. Nursing staff has an insufficient knowledge of nutritional support regardless of age and work experience. However, authors revealed the interest, importance and desire of nurses to improve their knowledge in nutritional support of patients. In this regard, it is necessary to organize the regular training of healthcare personnel in order to reduce the gap in knowledge.
介绍。重症监护室中每两个病人中就有一个营养状况不佳。由于护士的职责之一是执行医生的命令,提供和维持营养支持也落在护理人员的肩上。因此,卫生工作者的营养支持知识水平应该足够高。我们认为,每个保健工作者必须了解医疗程序和操作的需要、指征和禁忌症、并发症及其预防方法,以便有效地提供保健。本研究的目的是确定在莫斯科某医疗职业机构完成认证护士麻醉师课程的护士在营养支持领域的知识水平。材料和方法。作者采用匿名问卷进行了一项分析性横断面研究。接受过高级培训的护士首先被要求填写一份问卷,反映他们对自身营养支持知识的主观评估,然后被要求回答测试问题,以对知识进行客观评估。80%及以上的分数为足够的知识水平。结果。共完成问卷53份。平均知识得分为40%。两名参与者达到了80%的测试答对目标。营养支持知识水平与工作经验之间无显著差异。同时,45%的受访者认为自己的知识水平不足,80%的参与者认为知识的重要性和必要性。结论。无论年龄和工作经验如何,护理人员对营养支持的知识都不足。然而,作者揭示了护士的兴趣,重要性和愿望,以提高他们的知识在患者的营养支持。在这方面,有必要组织对保健人员进行定期培训,以缩小知识差距。
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引用次数: 0
Approaches to the definition and essence of the health literacy concept 健康素养概念的定义与本质探讨
Pub Date : 2023-03-16 DOI: 10.47619/2713-2617.zm.2023.v.4i1;105-113
A. S. Abubakirov, A. Zudin, Roman S. Tsyganok
Introduction. Noncommunicable diseases represent a huge and growing global burden, posing serious challenges to health systems in both high-, low- and middle-income countries. One of the reasons is the low level of health literacy of the population, which does not ensure adequate health-saving behavior. The purpose of the study is to review the publications of non-Russian authors on the health literacy concept analysis. Materials and methods. The analysis of foreign publications was carried out using content analysis, the unit of which was "health literacy". Results. The study showed that the concept of health literacy and its content have been deeply studied in foreign literature. Health literacy includes the ability to read and understand health-related written text, communicate health information effectively, navigate the health care system, and achieve and maintain good health. Some Russian studies also reflect the level of health literacy of the population. For citation: Abubakirov AS, Zudin AB, Tsyganok RS. Approaches to the definition and essence of the health literacy concept. City Healthсare. 2023;4(1): 105-113. doi: 10.47619/2713-2617.zm.2023.v.4i1;105-113
介绍。非传染性疾病是一个巨大且日益加重的全球负担,对高、低收入和中等收入国家的卫生系统都构成严重挑战。其中一个原因是人口的卫生知识水平较低,这不能确保适当的健康储蓄行为。本研究的目的是回顾非俄罗斯作者关于健康素养概念分析的出版物。材料和方法。采用内容分析法对国外出版物进行分析,其单位为"卫生素养"。结果。研究表明,国外文献对健康素养的概念及其内容进行了深入的研究。健康素养包括阅读和理解与健康相关的书面文本的能力,有效地沟通健康信息,导航卫生保健系统,实现和保持良好的健康。俄罗斯的一些研究也反映了人口的卫生知识水平。引证:Abubakirov AS, Zudin AB, Tsyganok RS.健康素养概念的定义和本质的方法。城市卫生с。2023; 4(1): 105 - 113。doi: 10.47619 / 2713 - 2617. - zm.2023.v.4i1; 105 - 113
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引用次数: 0
Health management as a health-saving technology among healthcare workers 健康管理是医护人员的一项健康保护技术
Pub Date : 2023-03-16 DOI: 10.47619/2713-2617.zm.2023.v.4i1;114-120
Pavel O. Ramensky
Introduction. Healthcare workers are one of the most important resources in the healthcare. It seems that the healthcare sector is more labor-intensive than other industries. The quality of medical services is maintained and improved through the good management of healthcare personnel and the creation of safe workplaces protecting from occupational hazards. However, the systemic management approaches to the use of health-saving technologies by medical workers play a more important role for maintaining own health. The purpose of this study is to consider the issue of maintaining health by health workers through the implementation of health management into their own life. Materials and methods. The author studied Russian and foreign sources and presented analytical data based on content analysis. Results. The study showed that the systematic introduction of preventive health promotion measures and the application of health management concept in the life of each health worker increased the performance, efficien y and stress resilience of the personnel as well as the engagement in the healthy lifestyle programs. For citation: Ramensky PO. Health management as a health-saving technology among healthcare workers. City Healthсare. 2023;4(1): 114-120. doi: 10.47619/2713-2617.zm.2023.v.4i1;114-120
介绍。医护人员是医疗卫生工作中最重要的资源之一。医疗保健行业似乎比其他行业更加劳动密集型。通过对保健人员的良好管理和建立防止职业危害的安全工作场所,维持和提高了医疗服务的质量。然而,对医务人员使用健康保护技术的系统管理方法对维护自身健康起着更重要的作用。本研究的目的是考虑卫生工作者通过在自己的生活中实施健康管理来维持健康的问题。材料和方法。作者研究了俄罗斯和国外的资料来源,并在内容分析的基础上提出了分析数据。结果。研究表明,系统地引入预防性健康促进措施,将健康管理理念应用于每个卫生工作者的生活中,提高了卫生工作者的工作绩效、工作效率和压力应变能力,并提高了卫生工作者对健康生活方式项目的参与度。引用:Ramensky PO。健康管理是医护人员的一项健康保护技术。城市卫生с。2023; 4(1): 114 - 120。doi: 10.47619 / 2713 - 2617. - zm.2023.v.4i1; 114 - 120
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引用次数: 0
Age dynamics of doctor's professional competencies 医生专业能力的年龄动态
Pub Date : 2023-03-16 DOI: 10.47619/2713-2617.zm.2023.v.4i1;22-37
M. A. Yakushin, A. V. Vorobeva, Sergey Y Yarotsky, M. D. Vasilev, O. Y. Arseenkova, Tatiana I Yakushina
The article presents the results of a study with 288 doctors of various age groups and specialties aimed at determining the level of professional competencies and its changes. To conduct this study, sociological, analytical, and statistical methods, as well as organizational modeling were used. Based on the results, grounds for the need to find effective solutions in order to support the professional literacy of doctors of older age groups were given. Organizational solutions to this problem were given, including unique healthsaving and advanced training (treatment in training) technologies, transformation of the methodological support of medical activity based on the implementation of expert systems, as well as reduction of cognitive load on doctors of nearing-retirement and retirement age through professional retraining in one narrow specialty. For citation: Yakushin MA, Vorobieva AV, Yarotsky SYu, Vasiliev MD, Arseenkova OYu, Yakushina TI. Age dynamics of doctor's professional competencies. City Healthсare. 2023;4(1): 22-37 doi: 10.47619/2713-2617.zm.2023.v.4i1;22-37
本文介绍了一项对288名不同年龄组和专业的医生进行的研究结果,旨在确定专业能力水平及其变化。为了进行这项研究,使用了社会学、分析和统计方法,以及组织建模。根据调查结果,提出了需要找到有效解决方案以支持老年群体医生专业素养的理由。针对这一问题给出了组织解决方案,包括独特的健康保护和高级培训(培训中的治疗)技术,基于专家系统实施的医疗活动方法支持的转变,以及通过在一个狭窄的专业进行专业再培训来减少接近退休和退休年龄的医生的认知负荷。引文:Yakushin MA, Vorobieva AV, Yarotsky SYu, Vasiliev MD, Arseenkova OYu, Yakushina TI。医生专业能力的年龄动态。城市卫生с。2023;4(1): 22-37 doi: 10.47619/2713-2617.zm.2023.v. 411;22-37
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引用次数: 0
Pilot implementation of speech recognition technology in the endoscopic centers of Moscow Healthcare Department 语音识别技术在莫斯科医疗部门内窥镜中心的试点实施
Pub Date : 2023-03-16 DOI: 10.47619/2713-2617.zm.2023.v.4i1;68-74
A. Shabunin, V. Bedin, I. Korzheva, Stanislav Yu. Orlov, Ekaterina K. Osmak, Ilya V. Vasiliev, Dmitriy V. Nesterov, Alexey A. Alepko
The endoscopic centers (EC) are faced with intensive overload due to the high patient flows, and the solution might be to implement into routine practice the speech-to-text software for inputting endoscopic examination descriptions. The authors assessed the changes in the time of paper work when endoscopists used speech recognition software, modern wireless headset, available Health Information System, algorithms and standardized protocols. Endoscopists were able to fill in the examination protocols using the developed method of speech recognition based on artificial intelligence (AI) and Voice2Med software. AI-based assessment shows that the absolute majority of professional terminology from the endoscopists' speech was reproduced (the recognition error was less than 3%). Moreover, 100% of endoscopists were satisfied with the voice input technology for making protocols. The study demonstrated that the protocols of endoscopic examinations developed as the result of the project allow endoscopists to reduce the time for writing medical reports as well as the overall time of procedure. For citation: Shabunin AV, Bedin VV, Korzheva IYu, Orlov SYu, Osmak EK, Vasiliev IV, Nesterov DV, Alepko AA. Pilot implementation of speech recognition technology in the endoscopic centers of Moscow Healthcare Department. City Healthсare. 2023;4(1): 68-74 doi: 10.47619/2713-2617.zm.2023.v.4i1;68-74.
内镜检查中心(EC)由于患者流量大而面临严重的过载,解决方案可能是在日常实践中实施语音到文本的软件来输入内镜检查描述。当内窥镜医生使用语音识别软件、现代无线耳机、可用的健康信息系统、算法和标准化协议时,作者评估了文书工作时间的变化。内窥镜医师能够使用基于人工智能(AI)和Voice2Med软件开发的语音识别方法填写检查方案。基于人工智能的评估显示,绝大多数内窥镜医师语音中的专业术语被复制(识别误差小于3%)。此外,100%的内窥镜医师对语音输入技术制定方案感到满意。研究表明,作为该项目的成果而制定的内窥镜检查规程使内窥镜医师减少了编写医疗报告的时间以及整个手术时间。引文:Shabunin AV, Bedin VV, Korzheva IYu, Orlov SYu, Osmak EK, Vasiliev IV, Nesterov DV, Alepko AA。语音识别技术在莫斯科医疗部门内窥镜中心的试点实施。城市卫生с。2023;4(1): 68-74 doi: 10.47619/2713-2617.zm.2023.v. 411;68-74。
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引用次数: 0
Modeling the dynamics of key integrated indicators for the COVID-19 spread in St. Petersburg 对圣彼得堡COVID-19传播关键综合指标的动态进行建模
Pub Date : 2023-03-16 DOI: 10.47619/2713-2617.zm.2023.v.4i1;83-89
P. V. Gerasimenko
The author carried out the modeling of the dynamics of key integrated indicators for the COVID-19 outbreak in St. Petersburg, Russia. The dynamics of infection, recovery and mortality in the region was analyzed based on the monitoring data of the Coordination Council to control the incidence of the novel coronavirus infection in St. Petersburg. The analysis showed that it was possible to quickly make a shortterm forecast for the pandemic spread based on the polynomial regression of integral indicators. Through forecasting, administrative and sanitary institutions have the possibility to make suitable management decisions on the creation of normal conditions for maintaining the public health. For citation: Gerasimenko PV. Modeling the dynamics of key integrated indicators of the COVID-19 spread in St. Petersburg. City Healthсare. 2023;4(1): 83-89 doi: 10.47619/2713-2617.zm.2023.v.4i1;83-89.
对俄罗斯圣彼得堡新冠肺炎疫情关键综合指标动态进行建模。根据圣彼得堡控制新型冠状病毒感染发病率协调委员会监测数据,分析该地区感染、恢复和死亡率动态。分析表明,基于积分指标的多项式回归可以快速预测大流行的短期传播。通过预测,行政和卫生机构有可能就创造维持公共卫生的正常条件作出适当的管理决定。引文:Gerasimenko PV。对圣彼得堡COVID-19传播关键综合指标的动态进行建模。城市卫生с。2023;4(1): 83-89 doi: 10.47619/2713-2617.zm.2023.v. 411;83-89。
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引用次数: 0
Communication rules for nursing staff using messengers 护理人员使用信使通讯规则
Pub Date : 2023-03-16 DOI: 10.47619/2713-2617.zm.2023.v.4i1;75-82
I. Ostrovskaya, Yuliya S. Korzhavina
The relevance of the study is related to the fact that people use the same manner of communicating online outside of work and at work. However, it is necessary to develop and implement rules of communication in team chats, so that they assist nurses in work and do not lead to information overload. To identify the rules of online communication in nursing teams, authors conducted a questionnaire survey of 393 nurses from Moscow medical organizations. Survey data were processed with descriptive statistics methods and statistical inference methods (Student's t-test, Pearson's correlation coefficient). According to the respondents, the WhatsApp messenger is the most convenient tool for work communication. It was revealed that the heads of nursing teams are in dire need of establishing rules for online communication. Their need to establish rules is significantly higher than the need of employees (t-observed = 2.8 > t-critical = 1.96 at p-value ≤ 0.05). Respondents stated that the most relevant rules of communication in chats today are to write personal questions in a private message and not to a group chat; to observe the rules of grammar and spelling of the Russian language; to mark relevant messages when replying; to write about the need for feedback in the message. The rules should ensure that online information is simple, clear, trustworthy, relevant, and also has a neutral tone and takes into account the characteristics of other chat members. For citation: Ostrovskaya IV, Korzhavina YuS. Communication rules for nursing staff using messengers. City Healthсare. 2023;4(1): 75-82. doi: 10.47619/2713-2617.zm.2023.v.4i1;75-82
这项研究的相关性与人们在工作和工作之外使用相同的在线交流方式有关。然而,在团队聊天中制定和实施沟通规则是必要的,这样他们才能帮助护士工作,而不会导致信息过载。为了确定护理团队在线交流的规律,作者对莫斯科医疗机构的393名护士进行了问卷调查。调查数据采用描述性统计方法和统计推断方法(Student’st检验、Pearson相关系数)进行处理。受访者表示,WhatsApp messenger是最方便的工作沟通工具。据透露,护理团队的负责人迫切需要建立在线交流规则。他们建立规则的需求显著高于员工的需求(t-observed = 2.8 > t-critical = 1.96, p值≤0.05)。受访者表示,当今聊天中最相关的交流规则是在私信中写私人问题,而不是在群聊中;遵守俄语的语法和拼写规则;回复时标注相关信息;在留言中写下需要反馈的内容。规则应确保在线信息简单、清晰、可信、相关,同时也具有中立的语气,并考虑到其他聊天成员的特点。引文:Ostrovskaya IV, Korzhavina YuS。护理人员使用信使通讯规则。城市卫生с。2023; 4(1): 75 - 82。doi: 10.47619 / 2713 - 2617. - zm.2023.v.4i1; 75 - 82
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