Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174318
S. Dawes, M. Gisler, E. Welch
Information technology, in general, and the Internet, in particular, have changed citizens' expectations regarding the degree of involvement and the immediacy of participation in the public sector. Electronic voting, virtual town meetings, public monitoring of the performance of elected officials, and new approaches to authenticating personal identity are examples of opportunities for enhancement but also of potential threats to civil liberties. The six papers of this minitrack cover strategies and technologies for IT-enabled democracy and their policy implications.
{"title":"Information technology and public administration minitrack IT-enabled democracy (e-democracy)","authors":"S. Dawes, M. Gisler, E. Welch","doi":"10.1109/HICSS.2003.1174318","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174318","url":null,"abstract":"Information technology, in general, and the Internet, in particular, have changed citizens' expectations regarding the degree of involvement and the immediacy of participation in the public sector. Electronic voting, virtual town meetings, public monitoring of the performance of elected officials, and new approaches to authenticating personal identity are examples of opportunities for enhancement but also of potential threats to civil liberties. The six papers of this minitrack cover strategies and technologies for IT-enabled democracy and their policy implications.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126856091","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174581
T. Hummel, Øyvind Strømme, Ryan M. La Salle
P2P applications have found a lot of interest lately but there are open questions about the viability of the revenue models behind P2P applications/services. In this paper, we discuss revenue models for P2P applications. There is no one size fits all revenue model for the different P2P applications/services; hence the quest for viable revenue models requires a differentiated discussion. Our goal is to review some of the fundamental issues which the various P2P application/service styles face in terms of revenue models. In order to do this, we suggest an abstract view of P2P interaction to which we map the P2P applications/services and discuss potential issues which revenue models. We conclude with a short summary and some areas for further research.
{"title":"Earning a living among peers - the quest for viable P2P revenue models","authors":"T. Hummel, Øyvind Strømme, Ryan M. La Salle","doi":"10.1109/HICSS.2003.1174581","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174581","url":null,"abstract":"P2P applications have found a lot of interest lately but there are open questions about the viability of the revenue models behind P2P applications/services. In this paper, we discuss revenue models for P2P applications. There is no one size fits all revenue model for the different P2P applications/services; hence the quest for viable revenue models requires a differentiated discussion. Our goal is to review some of the fundamental issues which the various P2P application/service styles face in terms of revenue models. In order to do this, we suggest an abstract view of P2P interaction to which we map the P2P applications/services and discuss potential issues which revenue models. We conclude with a short summary and some areas for further research.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126350927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1173896
P. A. Fedora, K. Patten
This paper summarizes the results of a reliability assessment conducted by Northeast Power Coordinating Council's (NPCC) Regional Planning Forum (RPF). The RPF's goal is to explore innovative approaches to reliably enhancing the capabilities of the transmission grid from a wide-area, trans-regional outlook. Scenarios of Canadian to United States transfers, New England to the Mid-Atlantic Area Council (MAAC) transfers, and New England to New York transfers illustrate the constraining transmission elements in today's interconnected system, providing a starting point for additional reliability assessments. PowerWorld's linear contingency and voltage analysis programs were used to analyze the system response to the transfers resulting from the scenarios considered. An additional investigation of the factors involved in reliably increasing the size of NPCC's largest single contingency (currently approximately 1,500 MW) was also performed.
{"title":"Wide-area trans-regional northeast reliability","authors":"P. A. Fedora, K. Patten","doi":"10.1109/HICSS.2003.1173896","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1173896","url":null,"abstract":"This paper summarizes the results of a reliability assessment conducted by Northeast Power Coordinating Council's (NPCC) Regional Planning Forum (RPF). The RPF's goal is to explore innovative approaches to reliably enhancing the capabilities of the transmission grid from a wide-area, trans-regional outlook. Scenarios of Canadian to United States transfers, New England to the Mid-Atlantic Area Council (MAAC) transfers, and New England to New York transfers illustrate the constraining transmission elements in today's interconnected system, providing a starting point for additional reliability assessments. PowerWorld's linear contingency and voltage analysis programs were used to analyze the system response to the transfers resulting from the scenarios considered. An additional investigation of the factors involved in reliably increasing the size of NPCC's largest single contingency (currently approximately 1,500 MW) was also performed.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126084209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174390
R. Ocker, Susan M. Mudambi
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM implementation failures, and consequent company reluctance to invest in CRM. The potential for substantially improved customer relationship management, coupled with the high uncertainty surrounding failed implementation efforts, calls for a critical new look at the determinants of, and influences upon, a firm's decision to adopt CRM. This paper responds by underscoring the criticality of performing a deep analysis of a firm's readiness to undertake a CRM initiative. We suggest that this assessment provide detailed answers to two fundamental questions: What is a firm's current CRM capability? And what changes must be in place before embarking on a CRM initiative? A model to assess readiness is developed based upon the premise that business value is enhanced through the alignment of complementary factors occurring along three dimensions, intellectual, social, and technological.
{"title":"Assessing the readiness of firms for CRM: a literature review and research model","authors":"R. Ocker, Susan M. Mudambi","doi":"10.1109/HICSS.2003.1174390","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174390","url":null,"abstract":"The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM implementation failures, and consequent company reluctance to invest in CRM. The potential for substantially improved customer relationship management, coupled with the high uncertainty surrounding failed implementation efforts, calls for a critical new look at the determinants of, and influences upon, a firm's decision to adopt CRM. This paper responds by underscoring the criticality of performing a deep analysis of a firm's readiness to undertake a CRM initiative. We suggest that this assessment provide detailed answers to two fundamental questions: What is a firm's current CRM capability? And what changes must be in place before embarking on a CRM initiative? A model to assess readiness is developed based upon the premise that business value is enhanced through the alignment of complementary factors occurring along three dimensions, intellectual, social, and technological.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124907307","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174462
C. Kreitner
This paper describes the formation of The Center for Internet Security and the process it and its members are using to produce globally recognized and adopted consensus security benchmarks for users to configure their workstations, servers, routers, firewalls, switches and other devices. Examples are provided of the benchmark standards developed via this global consensus process. Scoring Tools used to monitor compliance with the benchmark settings are also discussed.
{"title":"The development and proliferation of consensus security configuration benchmarks for systems connected to the Internet","authors":"C. Kreitner","doi":"10.1109/HICSS.2003.1174462","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174462","url":null,"abstract":"This paper describes the formation of The Center for Internet Security and the process it and its members are using to produce globally recognized and adopted consensus security benchmarks for users to configure their workstations, servers, routers, firewalls, switches and other devices. Examples are provided of the benchmark standards developed via this global consensus process. Scoring Tools used to monitor compliance with the benchmark settings are also discussed.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"77 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114301531","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174571
P. Schubert, Michael Koch
Since its inception, the Internet has served as a virtual meeting place for people sharing common interests. These electronically supported interest groups are called virtual communities. Networked computers are used to support direct communication and indirect information exchange, and to provide awareness and matchmaking services. The use of member profiles adds a new dimension to the support of interaction between community members. Information about members is needed to introduce them to each other and empower individualized services. The paper describes the research design of two empirical platform projects, one carried out in Germany, and the other in German-speaking Switzerland. Both projects are targeted at students and their respective needs for information, interaction and exchange.
{"title":"Collaboration platforms for virtual student communities","authors":"P. Schubert, Michael Koch","doi":"10.1109/HICSS.2003.1174571","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174571","url":null,"abstract":"Since its inception, the Internet has served as a virtual meeting place for people sharing common interests. These electronically supported interest groups are called virtual communities. Networked computers are used to support direct communication and indirect information exchange, and to provide awareness and matchmaking services. The use of member profiles adds a new dimension to the support of interaction between community members. Information about members is needed to introduce them to each other and empower individualized services. The paper describes the research design of two empirical platform projects, one carried out in Germany, and the other in German-speaking Switzerland. Both projects are targeted at students and their respective needs for information, interaction and exchange.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"211 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122421031","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1173907
I. Dobson
Complex Systems with characteristics similar to SelfOrganized Criticality (SOC) or Highly-Optimized Tolerance (HOT) exhibit failure events of all sizes, typically with a frequency of occurrence described by a heavy-tailed distribution. Some large scale engineered or physical systems, such as the North American electric power grid, have failure statistics consistent with SOC and HOT systems. This suggests that the risks of large-scale failure of these systems should be analyzed using ideas from complex systems. The challenge is to work out which factors in the dyamics, topology and interactions in these systems contribute strongly to the complex behavior and then to construct models capturing these effects so that they can studied with a view to understanding and mitigating catastrophic failures. We pose some of the interesting issues as questions: • What are the salient system characteristics causing heavy tailed distributions of failure events? For example, what emphases should be placed on failure modes, engineering optimization, system loading, network topology, nonlinear dynamics, types of interactions between elements, and social and economic forces? What time scales are involved? • How does engineering of the system in response to societal requirements affect these systems? Is engineering itself part of the dynamics shaping these systems?
{"title":"HICSS minitrack session on self-organized criticality","authors":"I. Dobson","doi":"10.1109/HICSS.2003.1173907","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1173907","url":null,"abstract":"Complex Systems with characteristics similar to SelfOrganized Criticality (SOC) or Highly-Optimized Tolerance (HOT) exhibit failure events of all sizes, typically with a frequency of occurrence described by a heavy-tailed distribution. Some large scale engineered or physical systems, such as the North American electric power grid, have failure statistics consistent with SOC and HOT systems. This suggests that the risks of large-scale failure of these systems should be analyzed using ideas from complex systems. The challenge is to work out which factors in the dyamics, topology and interactions in these systems contribute strongly to the complex behavior and then to construct models capturing these effects so that they can studied with a view to understanding and mitigating catastrophic failures. We pose some of the interesting issues as questions: • What are the salient system characteristics causing heavy tailed distributions of failure events? For example, what emphases should be placed on failure modes, engineering optimization, system loading, network topology, nonlinear dynamics, types of interactions between elements, and social and economic forces? What time scales are involved? • How does engineering of the system in response to societal requirements affect these systems? Is engineering itself part of the dynamics shaping these systems?","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"115 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132940975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174573
R. Franz, Thomas Wolkinger
Virtual communities were promoted as "the" business model in ebusiness. Nowadays only a few communities are economically successful. Although revenues expected through advertising or subscriptions are low, communities are still a perfect place to "listen to the custumer". By integrating community members into market research and product development activities companies can get efficient support to improve products for more customer satisfaction as well as to identify new sources of revenue. The case study of "Kleine Zeitung Online" provides a good example of how new ideas and streams of revenue can be generated by listening to the community. Findings show that community members and especially the identified lead users are very willing to provide the necessary information to develop new products for their community, which leads also to new revenue possibilities.
{"title":"Customer integration with virtual communities. Case study: the online community of the largest regional newspaper in Austria","authors":"R. Franz, Thomas Wolkinger","doi":"10.1109/HICSS.2003.1174573","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174573","url":null,"abstract":"Virtual communities were promoted as \"the\" business model in ebusiness. Nowadays only a few communities are economically successful. Although revenues expected through advertising or subscriptions are low, communities are still a perfect place to \"listen to the custumer\". By integrating community members into market research and product development activities companies can get efficient support to improve products for more customer satisfaction as well as to identify new sources of revenue. The case study of \"Kleine Zeitung Online\" provides a good example of how new ideas and streams of revenue can be generated by listening to the community. Findings show that community members and especially the identified lead users are very willing to provide the necessary information to develop new products for their community, which leads also to new revenue possibilities.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"136 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133870215","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174570
U. Lechner, K. Stanoevska, P. Schubert, Yao-Hua Tan
Online Communities were considered one of the most important innovations resulting from the Internet revolution. Community building and community development, i.e., community management were proclaimed as a key success factor in the digital economy differentiating business models in the digital economy from traditional ones. As a result online communities emerged in different forms –as part of online shops, as portal sites, as part of B2B platforms, or as design, relationship or game communities. At the same time research was mainly related to topics as for example how to build a community and how to gain critical mass and market shares as soon as possible. Today, findings show that in many cases online communities did not meet expectations. Only few online communities are financially sustainable, many disappeared and in many cases companies could not get the promised gains out of online communities. Consequently, the most important research questions concerning online communities are related to investigation of online communities through longitudinal studies and to questions how to build sustainable online communities providing financial success and other benefits to companies and customers. A related and newly emerging research area considers new forms of online communities – the so called mobile communities. This minitrack comprises a series of papers that align with the shifted emphasize of research related to online communities. The papers provide longitudinal studies and case studies of communities, address critical aspects of community building such as personalization and trust, provide design directions for new types of communities as mobile and implicit communities and propose new methods for assessment of the needs of community members.
{"title":"Online communities in the digital economy","authors":"U. Lechner, K. Stanoevska, P. Schubert, Yao-Hua Tan","doi":"10.1109/HICSS.2003.1174570","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174570","url":null,"abstract":"Online Communities were considered one of the most important innovations resulting from the Internet revolution. Community building and community development, i.e., community management were proclaimed as a key success factor in the digital economy differentiating business models in the digital economy from traditional ones. As a result online communities emerged in different forms –as part of online shops, as portal sites, as part of B2B platforms, or as design, relationship or game communities. At the same time research was mainly related to topics as for example how to build a community and how to gain critical mass and market shares as soon as possible. Today, findings show that in many cases online communities did not meet expectations. Only few online communities are financially sustainable, many disappeared and in many cases companies could not get the promised gains out of online communities. Consequently, the most important research questions concerning online communities are related to investigation of online communities through longitudinal studies and to questions how to build sustainable online communities providing financial success and other benefits to companies and customers. A related and newly emerging research area considers new forms of online communities – the so called mobile communities. This minitrack comprises a series of papers that align with the shifted emphasize of research related to online communities. The papers provide longitudinal studies and case studies of communities, address critical aspects of community building such as personalization and trust, provide design directions for new types of communities as mobile and implicit communities and propose new methods for assessment of the needs of community members.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"65 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123103809","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174586
Dezhi Wu, I. Im, M. Tremaine, Keith Instone, M. Turoff
Personalization is a new system development approach for designing information systems that change configurations based on each user's needs and preferences. Although personalization capabilities are present throughout a large number of commercial software packages, they are just beginning to be incorporated into electronic commerce. Most of this personalization has been done in an ad hoc fashion. In this paper, we present a categorization framework for organizing the various types of personalization that have been attempted on Web sites. We develop an algorithm for classifying Web sites into high, medium and low personalization support and apply it to a set of well-known Web sites such as amazon.com. Finally, we discuss why various Web sites have high or low degrees of personalization depending on the organization's goals and product mix and also how personalization might have little or large impact on a Web site's achieving its intended goal (e.g., sales, customer service, information dissemination, etc.) We also present future research that needs to be done to support our theories on how personalization impacts a Web site's success.
{"title":"A framework for classifying personalization scheme used on e-commerce Websites","authors":"Dezhi Wu, I. Im, M. Tremaine, Keith Instone, M. Turoff","doi":"10.1109/HICSS.2003.1174586","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174586","url":null,"abstract":"Personalization is a new system development approach for designing information systems that change configurations based on each user's needs and preferences. Although personalization capabilities are present throughout a large number of commercial software packages, they are just beginning to be incorporated into electronic commerce. Most of this personalization has been done in an ad hoc fashion. In this paper, we present a categorization framework for organizing the various types of personalization that have been attempted on Web sites. We develop an algorithm for classifying Web sites into high, medium and low personalization support and apply it to a set of well-known Web sites such as amazon.com. Finally, we discuss why various Web sites have high or low degrees of personalization depending on the organization's goals and product mix and also how personalization might have little or large impact on a Web site's achieving its intended goal (e.g., sales, customer service, information dissemination, etc.) We also present future research that needs to be done to support our theories on how personalization impacts a Web site's success.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125030916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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