Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174384
É. Lefebvre, L. Cassivi, L. Lefebvre, Pierre-Majorique Léger
The central premise of this paper is that collaboration, and more specifically e-collaboration, plays a major role in achieving a sustainable competitive edge. In particular, we propose here to examine the relative efficiency of electronic collaboration (e-collaboration) tools and to assess the impacts of these tools on the innovativeness and performance of individual firms positioned along an industry-specific single supply chain. Empirical data from both the upstream and downstream perspectives for firms positioned at different points of one supply chain suggest that e-collaboration and its impacts create a one-sided benefit for the upstream side of the supply chain: first, the overall relative efficiency of e-collaboration tools is higher and, second, the impacts of e-collaboration are more beneficial when used with suppliers than when used with customers. The results also point to a stage model for implementing collaboration tools in a supply chain: the level of efficiency is higher for e-collaboration tools that support more operational than strategic activities (procurement vs. capacity planning). Finally, this research suggests strongly that collaboration tools can have significant impacts on the supply chain and that these tools need to be implemented progressively, both upstream and downstream, thereby yielding different and, most probably, cumulative benefits over time.
{"title":"An empirical investigation of the impact of electronic collaboration tools on performance of a supply chain","authors":"É. Lefebvre, L. Cassivi, L. Lefebvre, Pierre-Majorique Léger","doi":"10.1109/HICSS.2003.1174384","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174384","url":null,"abstract":"The central premise of this paper is that collaboration, and more specifically e-collaboration, plays a major role in achieving a sustainable competitive edge. In particular, we propose here to examine the relative efficiency of electronic collaboration (e-collaboration) tools and to assess the impacts of these tools on the innovativeness and performance of individual firms positioned along an industry-specific single supply chain. Empirical data from both the upstream and downstream perspectives for firms positioned at different points of one supply chain suggest that e-collaboration and its impacts create a one-sided benefit for the upstream side of the supply chain: first, the overall relative efficiency of e-collaboration tools is higher and, second, the impacts of e-collaboration are more beneficial when used with suppliers than when used with customers. The results also point to a stage model for implementing collaboration tools in a supply chain: the level of efficiency is higher for e-collaboration tools that support more operational than strategic activities (procurement vs. capacity planning). Finally, this research suggests strongly that collaboration tools can have significant impacts on the supply chain and that these tools need to be implemented progressively, both upstream and downstream, thereby yielding different and, most probably, cumulative benefits over time.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114731388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174388
Joyce Chan, Matthew K. O. Lee
The objective of this research is to test a model of electronic procurement (e-procurement) adoption behavior by small- to medium-sized enterprises (SME). We investigate the phenomenon from the perspective of buyer-seller relationship and argue that, value of e-procurement adoption, trust on supplier, trust on IT, power of e-procurement and power of suppliers are factors leading to SME's adoption behavior. Research findings from the four case studies provide some evidence that the former four factors have significant effect on SME's e-procurement adoption behavior when the last one does not. This study contributes to a better understanding of how and why SME in Hong Kong employ e-procurement using a snapshot approach. Practical and theoretical implications are also provided.
{"title":"SME e-procurement adoption in Hong Kong - the roles of power, trust and value","authors":"Joyce Chan, Matthew K. O. Lee","doi":"10.1109/HICSS.2003.1174388","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174388","url":null,"abstract":"The objective of this research is to test a model of electronic procurement (e-procurement) adoption behavior by small- to medium-sized enterprises (SME). We investigate the phenomenon from the perspective of buyer-seller relationship and argue that, value of e-procurement adoption, trust on supplier, trust on IT, power of e-procurement and power of suppliers are factors leading to SME's adoption behavior. Research findings from the four case studies provide some evidence that the former four factors have significant effect on SME's e-procurement adoption behavior when the last one does not. This study contributes to a better understanding of how and why SME in Hong Kong employ e-procurement using a snapshot approach. Practical and theoretical implications are also provided.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116856957","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174387
G. J. Hidding, Jeffrey R. Williams
Recently, "dot-com " startups relied on the well-known concept of "first-mover advantage" to justify huge marketing expenses and large financial losses. The idea was that once the firm had gathered customers, it would keep those customers because it had a first-mover advantage. But was that assumption valid? We analyzed whether first-mover advantage actually occurred in 19 information technology product categories that enable B2B ecommerce (and 6 that enable B2C ecommerce). Consistent with earlier studies in other industries, we found that, in half the product categories, the current leaders were among the first three entrants. However, we identified an important refinement. In at least 80% of the product categories in our sample, the first movers lost their initial advantage. This paper presents detailed results, including pioneer lead times and leader lag. It also presents implications for strategic management practitioners, as well as suggestions for further research.
{"title":"Are there first-mover advantages in B2B ecommerce technologies?","authors":"G. J. Hidding, Jeffrey R. Williams","doi":"10.1109/HICSS.2003.1174387","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174387","url":null,"abstract":"Recently, \"dot-com \" startups relied on the well-known concept of \"first-mover advantage\" to justify huge marketing expenses and large financial losses. The idea was that once the firm had gathered customers, it would keep those customers because it had a first-mover advantage. But was that assumption valid? We analyzed whether first-mover advantage actually occurred in 19 information technology product categories that enable B2B ecommerce (and 6 that enable B2C ecommerce). Consistent with earlier studies in other industries, we found that, in half the product categories, the current leaders were among the first three entrants. However, we identified an important refinement. In at least 80% of the product categories in our sample, the first movers lost their initial advantage. This paper presents detailed results, including pioneer lead times and leader lag. It also presents implications for strategic management practitioners, as well as suggestions for further research.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123082028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174570
U. Lechner, K. Stanoevska, P. Schubert, Yao-Hua Tan
Online Communities were considered one of the most important innovations resulting from the Internet revolution. Community building and community development, i.e., community management were proclaimed as a key success factor in the digital economy differentiating business models in the digital economy from traditional ones. As a result online communities emerged in different forms –as part of online shops, as portal sites, as part of B2B platforms, or as design, relationship or game communities. At the same time research was mainly related to topics as for example how to build a community and how to gain critical mass and market shares as soon as possible. Today, findings show that in many cases online communities did not meet expectations. Only few online communities are financially sustainable, many disappeared and in many cases companies could not get the promised gains out of online communities. Consequently, the most important research questions concerning online communities are related to investigation of online communities through longitudinal studies and to questions how to build sustainable online communities providing financial success and other benefits to companies and customers. A related and newly emerging research area considers new forms of online communities – the so called mobile communities. This minitrack comprises a series of papers that align with the shifted emphasize of research related to online communities. The papers provide longitudinal studies and case studies of communities, address critical aspects of community building such as personalization and trust, provide design directions for new types of communities as mobile and implicit communities and propose new methods for assessment of the needs of community members.
{"title":"Online communities in the digital economy","authors":"U. Lechner, K. Stanoevska, P. Schubert, Yao-Hua Tan","doi":"10.1109/HICSS.2003.1174570","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174570","url":null,"abstract":"Online Communities were considered one of the most important innovations resulting from the Internet revolution. Community building and community development, i.e., community management were proclaimed as a key success factor in the digital economy differentiating business models in the digital economy from traditional ones. As a result online communities emerged in different forms –as part of online shops, as portal sites, as part of B2B platforms, or as design, relationship or game communities. At the same time research was mainly related to topics as for example how to build a community and how to gain critical mass and market shares as soon as possible. Today, findings show that in many cases online communities did not meet expectations. Only few online communities are financially sustainable, many disappeared and in many cases companies could not get the promised gains out of online communities. Consequently, the most important research questions concerning online communities are related to investigation of online communities through longitudinal studies and to questions how to build sustainable online communities providing financial success and other benefits to companies and customers. A related and newly emerging research area considers new forms of online communities – the so called mobile communities. This minitrack comprises a series of papers that align with the shifted emphasize of research related to online communities. The papers provide longitudinal studies and case studies of communities, address critical aspects of community building such as personalization and trust, provide design directions for new types of communities as mobile and implicit communities and propose new methods for assessment of the needs of community members.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"65 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123103809","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174586
Dezhi Wu, I. Im, M. Tremaine, Keith Instone, M. Turoff
Personalization is a new system development approach for designing information systems that change configurations based on each user's needs and preferences. Although personalization capabilities are present throughout a large number of commercial software packages, they are just beginning to be incorporated into electronic commerce. Most of this personalization has been done in an ad hoc fashion. In this paper, we present a categorization framework for organizing the various types of personalization that have been attempted on Web sites. We develop an algorithm for classifying Web sites into high, medium and low personalization support and apply it to a set of well-known Web sites such as amazon.com. Finally, we discuss why various Web sites have high or low degrees of personalization depending on the organization's goals and product mix and also how personalization might have little or large impact on a Web site's achieving its intended goal (e.g., sales, customer service, information dissemination, etc.) We also present future research that needs to be done to support our theories on how personalization impacts a Web site's success.
{"title":"A framework for classifying personalization scheme used on e-commerce Websites","authors":"Dezhi Wu, I. Im, M. Tremaine, Keith Instone, M. Turoff","doi":"10.1109/HICSS.2003.1174586","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174586","url":null,"abstract":"Personalization is a new system development approach for designing information systems that change configurations based on each user's needs and preferences. Although personalization capabilities are present throughout a large number of commercial software packages, they are just beginning to be incorporated into electronic commerce. Most of this personalization has been done in an ad hoc fashion. In this paper, we present a categorization framework for organizing the various types of personalization that have been attempted on Web sites. We develop an algorithm for classifying Web sites into high, medium and low personalization support and apply it to a set of well-known Web sites such as amazon.com. Finally, we discuss why various Web sites have high or low degrees of personalization depending on the organization's goals and product mix and also how personalization might have little or large impact on a Web site's achieving its intended goal (e.g., sales, customer service, information dissemination, etc.) We also present future research that needs to be done to support our theories on how personalization impacts a Web site's success.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125030916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174572
J. Leimeister, Miriam Daum, H. Krcmar
In this paper we describe mobile virtual healthcare communities as a solution for meeting cancer patients needs for information and interaction. After a short introduction into the German healthcare system and its potential starting points for virtual communities, we focus on cancer patients. We analyse their situation through field studies and identify information and interaction needs. On this basis we derive requirements for user centric socio-technical system design for cancer patients. Since no existing offers meet these prerequisites and some of the user needs identified hint at an extension of Web-based services towards mobile services, we intend to develop and implement a mobile healthcare community for cancer patients. Only socially accepted, technically stable and economically feasible solutions can ensure sustainable success of mobile virtual healthcare communities.
{"title":"Towards m-communities: the case of COSMOS healthcare","authors":"J. Leimeister, Miriam Daum, H. Krcmar","doi":"10.1109/HICSS.2003.1174572","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174572","url":null,"abstract":"In this paper we describe mobile virtual healthcare communities as a solution for meeting cancer patients needs for information and interaction. After a short introduction into the German healthcare system and its potential starting points for virtual communities, we focus on cancer patients. We analyse their situation through field studies and identify information and interaction needs. On this basis we derive requirements for user centric socio-technical system design for cancer patients. Since no existing offers meet these prerequisites and some of the user needs identified hint at an extension of Web-based services towards mobile services, we intend to develop and implement a mobile healthcare community for cancer patients. Only socially accepted, technically stable and economically feasible solutions can ensure sustainable success of mobile virtual healthcare communities.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122867299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174431
Moti Levi, P. Kleindorfer, D. J. Wu
The last few years have seen on one hand an explosion in the number of e-marketplaces, including a variety of electronic exchanges in the B2B arena, and on the other hand the closing of or near collapse of several prominent exchanges (e.g., Chemdex/Ventro). The question addressed in this paper is what are the underlying factors that affect which transactions are likely to be supportable by e-exchanges. In particular, we identify and study three factors: supplier management; idiosyncratic investments in information systems; and codifiability (i.e., digitalizability) of product and order-fulfillment specifications underlying transactions. We show that transaction codifiability plays a fundamental role in influencing the nature of sustainable contracting and IT investments in e-markets. In addition, the framework we developed integrates several perspectives, often in tension, concerning the nature of forward and options contracts as mutually supporting elements of an optimal portfolio of long-term sourcing in B2B markets with less than perfect codifiability.
{"title":"Codifiability, relationship-specific IT investment, and optimal contracting","authors":"Moti Levi, P. Kleindorfer, D. J. Wu","doi":"10.1109/HICSS.2003.1174431","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174431","url":null,"abstract":"The last few years have seen on one hand an explosion in the number of e-marketplaces, including a variety of electronic exchanges in the B2B arena, and on the other hand the closing of or near collapse of several prominent exchanges (e.g., Chemdex/Ventro). The question addressed in this paper is what are the underlying factors that affect which transactions are likely to be supportable by e-exchanges. In particular, we identify and study three factors: supplier management; idiosyncratic investments in information systems; and codifiability (i.e., digitalizability) of product and order-fulfillment specifications underlying transactions. We show that transaction codifiability plays a fundamental role in influencing the nature of sustainable contracting and IT investments in e-markets. In addition, the framework we developed integrates several perspectives, often in tension, concerning the nature of forward and options contracts as mutually supporting elements of an optimal portfolio of long-term sourcing in B2B markets with less than perfect codifiability.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129952019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174325
H. Bruecher, R. Klischewski, J. Scholl
Citizens expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability in a 24/7 and yearround fashion. Local, state, and federal agencies around the world are deploying information systems and services that have the capacity to meet these emerging and expanding service needs and demands of citizens. However, governments are struggling to meet these expectations. The six papers of this minitrack discuss the characteristics, development, implementation, and uses of such systems.
{"title":"Information technology and public administration it-enabled government services (e-gov-services) minitrack","authors":"H. Bruecher, R. Klischewski, J. Scholl","doi":"10.1109/HICSS.2003.1174325","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174325","url":null,"abstract":"Citizens expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability in a 24/7 and yearround fashion. Local, state, and federal agencies around the world are deploying information systems and services that have the capacity to meet these emerging and expanding service needs and demands of citizens. However, governments are struggling to meet these expectations. The six papers of this minitrack discuss the characteristics, development, implementation, and uses of such systems.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130542092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174424
Joseph T. Catanio, Joonhee Yoo, R. Paul, Ashish Ghoda, M. Bieber, Atanu Pal, I. Im, F. Yetim
This research addresses a major shortcoming in today's analysis techniques. Neither structured nor object-oriented analysis techniques provide a formal process to identify relationships in a system being modeled. Existing techniques leave the relationship determination implicit; they are supposed to appear as a byproduct of the other analysis activities. We propose a comprehensive, systematic, domain-independent analysis technique, relationship analysis (RA), which focuses exclusively on a domain's relationship structure. RA serves two major purposes. First, it helps users, analysts and designers develop a deeper understanding of the application domain through making the relationships explicit. Second, RA results in fuller and richer application analyses and designs. Integration of RA with the object oriented analysis techniques like UP can provide a complete system architect solution.
{"title":"Relationship analysis: a research plan for enhancing systems analysis for Web development","authors":"Joseph T. Catanio, Joonhee Yoo, R. Paul, Ashish Ghoda, M. Bieber, Atanu Pal, I. Im, F. Yetim","doi":"10.1109/HICSS.2003.1174424","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174424","url":null,"abstract":"This research addresses a major shortcoming in today's analysis techniques. Neither structured nor object-oriented analysis techniques provide a formal process to identify relationships in a system being modeled. Existing techniques leave the relationship determination implicit; they are supposed to appear as a byproduct of the other analysis activities. We propose a comprehensive, systematic, domain-independent analysis technique, relationship analysis (RA), which focuses exclusively on a domain's relationship structure. RA serves two major purposes. First, it helps users, analysts and designers develop a deeper understanding of the application domain through making the relationships explicit. Second, RA results in fuller and richer application analyses and designs. Integration of RA with the object oriented analysis techniques like UP can provide a complete system architect solution.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121919447","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174448
Alea M. Fairchild
Business to consumer (B2C) electronic commerce has led to new relationships connecting various supply chain partners via the Internet, significantly increasing the quantity and quality of inter-organizational information flows. Banks are traditionally partners in the information and financial flow elements in the supply chain, but other nonbank parties are also getting involved in these activities. Electronic bill presentment and payment (EBPP) may be defined as technology solutions that allow billers to present their bills electronically to companies and enable companies to initiate electronic payments (Au and Kauffmann, 2001). EBPP may be seen, therefore, to have two main components: presentation of the bill and payment of the bill. The strength of the traditional role of banks will be seen in the second component, as billers and consolidators still do not have fiduciary powers of banks to actually pay the bill. Banks are providers of trust, play a role in insuring against credit risk and provide an infrastructure of network relations to businesses, governments, and individuals (Eriksson and Fjelstad, 2001). The paper advances a structural frame to explore the possible B2C value positions that banks may undertake in the area of EBPP. Banks will need to assess where the value proposition is for them in the various business models used in EBPP, and how best to leverage their position as a neutral trusted third party (TTP), so to modulate and reduce the risk for buyer, seller and the overall marketplace. Some case studies are described with the proposed frame.
{"title":"Value positions for financial institutions in electronic bill presentment and payment (EBPP)","authors":"Alea M. Fairchild","doi":"10.1109/HICSS.2003.1174448","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174448","url":null,"abstract":"Business to consumer (B2C) electronic commerce has led to new relationships connecting various supply chain partners via the Internet, significantly increasing the quantity and quality of inter-organizational information flows. Banks are traditionally partners in the information and financial flow elements in the supply chain, but other nonbank parties are also getting involved in these activities. Electronic bill presentment and payment (EBPP) may be defined as technology solutions that allow billers to present their bills electronically to companies and enable companies to initiate electronic payments (Au and Kauffmann, 2001). EBPP may be seen, therefore, to have two main components: presentation of the bill and payment of the bill. The strength of the traditional role of banks will be seen in the second component, as billers and consolidators still do not have fiduciary powers of banks to actually pay the bill. Banks are providers of trust, play a role in insuring against credit risk and provide an infrastructure of network relations to businesses, governments, and individuals (Eriksson and Fjelstad, 2001). The paper advances a structural frame to explore the possible B2C value positions that banks may undertake in the area of EBPP. Banks will need to assess where the value proposition is for them in the various business models used in EBPP, and how best to leverage their position as a neutral trusted third party (TTP), so to modulate and reduce the risk for buyer, seller and the overall marketplace. Some case studies are described with the proposed frame.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125466579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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