Journal of the Academy of Marketing Science最新文献

Gender equality and social impact are gaining significant research attention in marketing. This paper investigates the impact of recruiting rural women microentrepreneurs on acquiring consumers and delivering value to them. We study the outcomes from a quasi-experiment in which a social enterprise recruited a group of women to become microentrepreneurs in 91 out of 164 locations (panchayats) across rural districts in India. We show that the rural locations with more women than men microentrepreneurs experienced a 40.8% increase in consumer acquisition and delivered 64.1% greater value to their consumers. Moreover, these locations with more women than men microentrepreneurs delivered $5,445 more value for women consumers. Men microentrepreneurs who work in inclusive settings with other women microentrepreneurs delivered $25,100 more value to their consumers than men microentrepreneurs working in predominantly male-work environments. This research contributes to the intersection of marketing, social entrepreneurship, and gender dynamics, underscoring the importance of empowering women for better marketing and societal outcomes.

This review examines corporate sustainability research in marketing, using a perspective that encompasses the environmental and social, as well as economic, aspects of firm performance (i.e., the “Triple Bottom Line”). The authors describe major trends in the strategy-level corporate sustainability literature over several generations. Prior research has mostly focused on the organizational level, noting how firms have engaged with sustainability, while largely ignoring markets and the global economic system. Trends in economic, environmental, and social focus are highlighted, with environmental issues being of relatively greater importance in the nascent stages of corporate sustainability research. However, a growing preference for economic and social issues is observed over time. More recent research examines the tension between sustainability and profitability, examining potential trade-offs between bottom line financial results and achieving the sustainability goals of social and environmental progress. The paper concludes with an agenda for future research in strategic marketing sustainability.

Firms increasingly leverage idea markets, where participants (such as employees) generate, improve, and evaluate ideas on a collaborative digital platform. Different participants contribute differently to the ideation process, some generating high quality ideas while others initiating discussion threads and commenting on the ideas to further enhance the ideas’ quality. Such diverse contributions may be importantly influenced by the participants’ diverse social capital—resource access and status—in their pre-existing network. We theorize this relationship and further test our hypotheses by conducting two idea market studies, one involving only a firm’s employees (Study 1: closed innovation) and the other further incorporating non-employees (Study 2: open innovation). We show that the higher quality ideas are generated by the participants with greater resource access, whereas continued engagement, including contributing larger quantities of ideas, discussion threads, and comments, stems from those with higher status. These findings have important implications for ideator recruitment and idea market design.

Food sampling at retail stores and restaurants (e.g., amuse bouche) is a widespread practice. These food samples vary considerably in healthfulness levels. Prior research has primarily focused on the effects of sampling on evaluations and sales of the sampled item. However, can there be unintended consequences of sampling a healthy versus an unhealthy item on subsequent purchases of other food items? Also, would the degree of dissimilarity between the sampled item and subsequent options moderate the effects? The results from a series of experiments, including four studies conducted in field settings, show that sampling a healthy (vs. unhealthy) item paradoxically leads to greater subsequent purchase/choice of unhealthy foods – but only when consumers perceive a relatively high level of dissimilarity between the sampled item and subsequent options. This effect reverses when the sampled food and subsequent options are perceived as being relatively low on dissimilarity (i.e., high on similarity).

Nowadays, we are witnessing the exponential growth of Generative AI (GenAI), a group of AI models designed to produce new content. This technology is poised to revolutionize marketing research and practice. Since the marketing literature about GenAI is still in its infancy, we offer a technical overview of how GenAI models are trained and how they produce content. Following this, we construct a roadmap for future research on GenAI in marketing, divided into two main domains. The first domain focuses on how firms can harness the potential of GenAI throughout the innovation process. We begin by discussing how GenAI changes consumer behavior and propose research questions at the consumer level. We then connect these emerging consumer insights with corresponding firm marketing strategies, presenting research questions at the firm level. The second set of research questions examines the likely consequences of using GenAI to analyze: (1) the relationship between market-based assets and firm value, and (2) consumer skills, preferences, and role in marketing processes.

The attenuation of revenge-related responses after a major service failure is not simply caused by the passage of time—as is assumed in prior work. Instead, we propose that the effect of time is enhanced by the completion of multiple surveys that allow customers to constructively make sense of their service failures. We document this sensemaking-based attenuation effect by conducting four longitudinal experiments; each of them includes a series of three to four surveys completed over four to eight weeks. Doing so, we make three key contributions. First, all studies show that customers having the opportunities to complete a series of sensemaking-inducing surveys report fewer revenge-related responses than participants completing a single survey (i.e., a control group) for the same period. Second, we document the process at play by manipulating the contents of surveys (i.e., “cognitions and emotions” vs. “only cognitions” vs. “only emotions”) and by showing the mediation roles played by sensemaking and benevolent trusting beliefs. Third, we identify quality of pre-failure relationship as a boundary condition whereby the attenuation is stronger when relationship quality is weaker. Finally, we explain how sensemaking can be prompted by marketers to appease their customers.

This study offers a comprehensive view of the network centrality–firm performance relationship through a meta-analysis. Drawing on a data set of 1,699 effect sizes retrieved from 147 studies published during 2000–2022, the authors establish a positive association between degree, closeness, betweenness, and eigenvector measures of centrality with firm performance on average. Nevertheless, these measures show significant differences in their effectiveness across various contexts. While the associations of degree, closeness, and betweenness centralities with firm performance have diminished over time, the relationship between eigenvector centrality and performance has strengthened. Moreover, the linkage between degree centrality and overall performance is more pronounced in customer-oriented and larger markets, whereas closeness centrality demonstrates a stronger relationship with overall performance in larger markets. Also, social trust amplifies the relationships of degree, closeness, and betweenness centralities with overall performance. Furthermore, the centrality–performance linkage and the moderating effects of the contingency factors depend at least partially on the type of network (i.e., board interlock vs. alliance vs. supplier–customer) and the measure of firm performance used (i.e., innovation vs. financial outcomes). Incorporating these factors into social network analyses helps managers refine their networking strategies and enables scholars to improve the generalizability of their findings.

Despite efforts by business schools, journals, and researchers to broaden the reach of marketing research beyond academia, the average article earns merely 0.6 press mentions and 3.5 social media citations. This study investigates how academic marketing research gains attention in news and social media and which factors mediate this process. Through an analysis of 15,900 marketing articles published from 2011 to 2019 and two experiments involving journalists and PR managers, we show that female co-authorship, involving a practitioner, and choosing a topic related to Better-Marketing-For-A-Better-World leads to substantially more news and social media mentions. Specifically, including at least one female author or a practitioner can boost press citations by 20% and 57%, respectively. In addition, we identify several other factors related to writing style, topic choice, and journal chararcteristics significantly impacting media attention.

Inspired by the goal of making marketplaces more inclusive, this research provides a deeper understanding of consumer vulnerability dynamics to develop strategies that help reduce these vulnerabilities. The proposed framework, first, conceptualizes vulnerability states as a function of the breadth and depth of consumers’ vulnerability; then, it sketches a set of vulnerability indicators that illustrate vulnerability breadth and depth. Second, because the breadth and depth of vulnerability vary over time, the framework goes beyond vulnerability states to identify distinct vulnerability-increasing and vulnerability-decreasing pathways, which describe how consumers move between vulnerability states. In a final step, the framework proposes that organizations can (and should) support consumers to mitigate vulnerability by helping consumers build resilience (e.g., via distinct types of resilience-fueling consumer agency). This framework offers novel conceptual insights into consumer vulnerability dynamics as well as resilience and provides avenues for future research on how organizations can better partner with consumers who experience vulnerabilities.