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Compassion, value creation and digital learning orientation in social entrepreneurs 社会企业家的同情心、价值创造和数字化学习导向
IF 4.6 3区 管理学 Q2 BUSINESS Pub Date : 2024-09-19 DOI: 10.1108/md-12-2023-2356
Mir Shahid Satar

Purpose

Social value creation (SVC) is the primary emphasis for unifying the various issues in contemporary social entrepreneurship (SE) literature and practice since it highlights the fundamental problem of sustainability in SE business. Accordingly, SVC as an outcome of SE represents the primary drive of social entrepreneurs (SEs). However, SEs encounter multi-dimensional challenges as they work to build their SE businesses and create social value. In the current context of digitally transforming entrepreneurship scenario, this study investigates the role of SE compassion and digital learning orientation (DLO) for SVC ability of SEs.

Design/methodology/approach

The study utilized a quantitative survey approach for primary data collection from social entrepreneurs in Saudi Arabia. A total of 158 valid replies from social entrepreneurs were obtained for the study. Using SmartPLS (3.0), partial least square structural equation modeling was used to analyze the data.

Findings

The results validated a model of SVC in which the SE compassion and DLO positively impact the SVC ability in SEs. However, the impact of DLO in moderating the SE compassion - SVC relationship in SEs was not proven.

Practical implications

The study established the role of SE compassion in explaining the distinctive SVC ability in SEs. Meanwhile, given the expanding necessity for SEs to leverage digital technologies for SE missions, the study provides implications for nurturing positive outcomes in terms of SE compassion and DLO outcomes among SEs. This organized knowledge can help entrepreneurs, educators and policymakers better incorporate these concerns in SE education, and social enterprises and entrepreneurs’ developmental initiatives.

Originality/value

This work is pioneering in that it conceptualizes and tests a theoretical framework that links SE compassion, DLO, and SVC in SEs. Meanwhile, the study is the first to operationalize the DLO in entrepreneurs. The study thus generates fresh insights about SVC in SE amid the digitally transforming entrepreneurship scenario.

目的 社会价值创造(Social Value Creation,SVC)是统一当代社会企业家精神(Social Entrepreneurship,SE)文献和实践中各种问题的首要重点,因为它凸显了社会企业家业务的可持续 性这一根本问题。因此,社会价值创造作为社会创业的成果,是社会创业者(SEs)的主要驱动力。然而,社会企业家在建立社会企业和创造社会价值的过程中遇到了多方面的挑战。在当前数字化转型的创业背景下,本研究探讨了社会企业家的同情心和数字化学习导向(DLO)对社会企业家社会价值创造能力的作用。研究共获得 158 份社会企业家的有效回复。研究结果验证了一个社会创业能力模型,在该模型中,社会创业者的同情心和 DLO 对社会创业者的社会创业能力有积极影响。实践意义该研究确立了社会企业同情心在解释社会企业独特的 SVC 能力中的作用。同时,鉴于社会企业越来越有必要利用数字技术来完成社会企业的使命,本研究为在社会企业中培养积极的社会企业同情心和DLO成果提供了启示。这些有条理的知识可以帮助企业家、教育工作者和政策制定者更好地将这些问题纳入社会企业教育、社会企业和企业家的发展计划中。 原创性/价值这项研究具有开创性,因为它概念化并测试了一个理论框架,将社会企业中的社会企业同情心、DLO 和 SVC 联系起来。同时,这项研究也是首次在企业家中实施 DLO。因此,在数字化转型的创业环境中,本研究为 SE 中的 SVC 提供了新的见解。
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引用次数: 0
The impact of supply chain revamping announcements on shareholder value 供应链改造公告对股东价值的影响
IF 4.6 3区 管理学 Q2 BUSINESS Pub Date : 2024-09-18 DOI: 10.1108/md-08-2023-1395
Xinrui Zhan, Yinping Mu, Jiafu Su

Purpose

Supply chain revamping (SCR) is an important strategy for firms to improve their supply chain operations in a rapidly changing environment. The purpose of this study is to shed light on the impact of SCR on shareholder value.

Design/methodology/approach

Based on Signaling Theory and 184 SCR announcements published by US-listed firms from 2013 to 2018, this study employs event study methodology and empirically examines three issues: Antecedents of SCRs; Primary purposes and actions of SCRs; In addition to the impact of SCRs on shareholder value using stock returns, we also examined the factors that can influence the extent of stock returns.

Findings

Firstly, our results indicate that SCRs are primarily driven by firms’ poor prior performance, CEO turnover and external control threats (ECTs). Secondly, the stock market favors SCRs aiming to meet customer needs and those accomplished through network remodel. However, the market reacts negatively to SCRs aiming at cutting costs, improving poor performance, and those implemented through network trim. Finally, the cross-sectional analysis indicates that shareholders prefer firms operating in more competitive or faster-growing industries and those adopting an expansionist strategy than those adopting a streamlining strategy.

Originality/value

Our study provides managers with valuable insights into when firms can benefit from initiating SCRs not only by examining the purposes and actions of SCRs but also by examining the industry- and strategy-specific moderators. Our study illuminates the conditions under which SCR will positively affect shareholder value. Additionally, this study contributes to the existing literature by deepening the understanding of the impact of supply chain decisions on firm performance and identifying the marginal conditions under which the stock market will react positively to SCR announcements.

目的供应链改造(SCR)是企业在快速变化的环境中改善供应链运营的一项重要战略。本研究的目的是揭示 SCR 对股东价值的影响。设计/方法/途径本研究基于信号理论和 2013 年至 2018 年美国上市公司发布的 184 份 SCR 公告,采用事件研究方法,对三个问题进行了实证研究:研究结果首先,我们的研究结果表明,SCR 的主要驱动因素是公司前期业绩不佳、首席执行官更替和外部控制威胁(ECTs)。其次,股票市场青睐旨在满足客户需求的 SCR 和通过网络改造实现的 SCR。然而,市场对旨在削减成本、改善不佳业绩以及通过网络改造实现的 SCR 反应消极。最后,横截面分析表明,与采取精简战略的企业相比,股东更青睐竞争更激烈或增长更快的行业中的企业,以及采取扩张战略的企业。 原创性/价值我们的研究不仅通过考察 SCR 的目的和行动,还通过考察特定行业和战略的调节因素,为管理者提供了关于企业何时可以从启动 SCR 中获益的宝贵见解。我们的研究阐明了 SCR 对股东价值产生积极影响的条件。此外,本研究还加深了对供应链决策对公司业绩影响的理解,并确定了股票市场会对 SCR 公告做出积极反应的边际条件,从而为现有文献做出了贡献。
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引用次数: 0
Prioritizing factors for generative artificial intelligence-based innovation adoption in hospitality industry 酒店业采用基于人工智能的生成式创新的优先因素
IF 4.6 3区 管理学 Q2 BUSINESS Pub Date : 2024-09-12 DOI: 10.1108/md-09-2023-1525
Ayman wael AL-Khatib

Purpose

The present research aims to explore the drivers of generative artificial intelligence (GEN AI)-based innovation adoption in the hospitality industry in Jordan.

Design/methodology/approach

To address the research gap and achieve the research work objectives, the Technology-Organization-Environment (TOE) lens and the structural equation modeling (SEM) approach were employed to analyze the sample data collected (n = 221) from the hospitality industry.

Findings

The findings indicate that relative advantage, top management support, organizational readiness, organizational culture, competitive pressures, government regulations support and vendor support significantly influence the GEN-AI-based innovation adoption, while the technological complexity is negatively associated with GEN-AI-based innovation adoption. Furthermore, the results showed there is no significant effect of cost on GEN-AI-based innovation adoption.

Originality/value

The paper analyses the TOE framework in a new technological setting. The paper also provides information about how GEN-AI-based innovation adoption may influence hospitality industry performance. Overall, this article provides new insights into the literature concerning AI technologies and through the TOE lens.

目的本研究旨在探讨约旦酒店业采用基于生成式人工智能(GEN AI)的创新的驱动因素。为了弥补研究空白和实现研究工作目标,本研究采用了技术-组织-环境(TOE)透视法和结构方程建模(SEM)法来分析从酒店业收集到的样本数据(n = 221)。研究结果研究结果表明,相对优势、高层管理支持、组织准备程度、组织文化、竞争压力、政府法规支持和供应商支持显著影响基于 GEN-AI 的创新采纳,而技术复杂性与基于 GEN-AI 的创新采纳负相关。此外,研究结果表明,成本对基于 GEN-AI 的创新采用没有明显影响。本文还提供了有关基于 GEN-AI 的创新采用可能如何影响酒店业绩效的信息。总之,本文通过 TOE 的视角为有关人工智能技术的文献提供了新的见解。
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引用次数: 0
Exploring the role of heuristics in buyer–supplier relationship dynamics 探索启发式方法在买家-供应商关系动态中的作用
IF 4.6 3区 管理学 Q2 BUSINESS Pub Date : 2024-09-11 DOI: 10.1108/md-06-2023-1089
Susanne Åberg, Poul Houman Andersen

Purpose

This paper aims to explore the role of heuristics in the reassessment of relationship events and how it influences perceptions of commitment, fairness and relationship value. It answers the question of how heuristics interrelate with decision-makers’ evolving interpretations of commitment, fairness and relationship value in a specific buyer-supplier relationship.

Design/methodology/approach

This paper presents data from a longitudinal study of an evolving buyer–supplier relationship involving a multinational supplier of fast-moving consumer goods and a medium-sized and highly specialized supplier. It analyzes qualitative data about the use of heuristics in buyer–supplier relationships, and it is based on evidence collected from interviews, presentations, meetings and secondary data.

Findings

This paper shows that a buyer’s unexpected behavior can lead to a reassessment of commitment, fairness and relationship value. Heuristics can delay relationship reassessments, however. The case shows that heuristics have a preserving quality and that the effect of transformative events only slowly changes the perception of the value of the relationship. In this change process, the link between commitment, perceived fairness and heuristics is crucial.

Originality/value

This paper contributes to research on the relationship between buyer–supplier relationships and heuristics. In particular, the paper contributes to the understanding of how relational events in a buyer-supplier relationship change the commitment and perception of fairness, and how heuristics change accordingly. On a more overarching level, the study contributes to our understanding of business relationship dynamics.

目的 本文旨在探讨启发式方法在重新评估关系事件中的作用,以及启发式方法如何影响对承诺、公平性和关系价值的看法。本文介绍了一项纵向研究的数据,该研究涉及一家快速消费品跨国供应商和一家高度专业化的中型供应商,研究对象是不断发展的买方-供应商关系。本文基于从访谈、演讲、会议和二手数据中收集的证据,分析了在买方-供应商关系中使用启发式方法的定性数据。研究结果本文表明,买方的意外行为会导致对承诺、公平性和关系价值的重新评估。然而,启发式思维会延迟关系的重新评估。案例表明,启发式方法具有保存性,而变革性事件的影响只会缓慢地改变人们对关系价值的看法。在这一变化过程中,承诺、公平感和启发式之间的联系至关重要。特别是,本文有助于人们理解买方-供应商关系中的关系事件是如何改变承诺和公平感的,以及启发式方法是如何发生相应变化的。从更广阔的层面来看,这项研究有助于我们理解商业关系的动态变化。
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引用次数: 0
Understanding behavioral strategy: a historical evolutionary perspective in “Management Decision” 理解行为战略:"管理决策 "中的历史演变视角
IF 4.6 3区 管理学 Q2 BUSINESS Pub Date : 2024-09-09 DOI: 10.1108/md-01-2023-0072
Matteo Cristofaro, Pier Luigi Giardino, Riccardo Camilli, Ivo Hristov

Purpose

This article aims to trace the historical development of the behavioral strategy (BS) field, which implements psychology in strategic management. Mainly, it provides a contextual understanding of how this stream of research has historically evolved and what relevant future trajectories are. This work is part of the “over half a century of Management Decision” celebrative and informal Journal section.

Design/methodology/approach

We consider BS literature produced in management decision (MD), the oldest and longest-running scholarly publication in management, as a proxy for the evolution of management thought. Through a Systematic Literature Review (SLR) process, we collected – via the MD website and Scopus – a sample of 97 BS articles published in MD from its foundation (1967) until today (2024). Regarding the analysis, we adopted a Reflexive Thematic Analysis approach to synthesize the main BS topics, then read from a historical perspective regarding three “eras” over which the literature developed. Selected international literature outside the Journal’s boundaries was considered to complement this historical analysis.

Findings

Historically, within the BS field, the interest passed from the rules to rationally govern strategic decision-making processes, to studying what causes cognitive errors, to understanding how to avoid biases and to being prepared for dramatic changes. The article also identifies six future research trajectories, namely “positive heuristics,” “context-embedded mental processes,” “non-conventional thinking,” “cognitive evolutionary triggers,” “debiasing strategies” and “behavioral theories for new strategic challenges” that future research could investigate.

Research limitations/implications

The limitation of the study lies in its exclusive focus on MD for investigating the historical evolution of BS, thereby overlooking critical contributions from other journals. Therefore, MD’s editorial preferences have influenced results. A comprehensive SLR on the BS field is still needed, requiring broader journal coverage to mitigate selection biases and enhance field appraisal.

Originality/value

This contribution is the first to offer a historical evolutionary view of the BS field, complementing the few other reviews on this stream of research. This fills a gap in the study of the evolution of management thought.

本文旨在追溯将心理学应用于战略管理的行为战略(BS)领域的历史发展。主要目的是让读者了解这一研究领域的历史发展脉络,以及未来的相关发展轨迹。这项工作是《管理决策》杂志"《管理决策》半个多世纪 "庆祝活动的一部分,也是《管理决策》杂志非正式栏目的一部分。设计/方法/方法我们将《管理决策》(MD)这一管理领域历史最悠久的学术刊物上的 BS 文献视为管理思想演变的代表。通过系统文献综述(SLR)流程,我们通过 MD 网站和 Scopus 收集了自 MD 创刊(1967 年)至今(2024 年)在 MD 上发表的 97 篇 BS 文章样本。在分析过程中,我们采用了反思性主题分析方法来综合 BS 的主要议题,然后从文献发展的三个 "时代 "的历史角度进行解读。研究结果从历史角度看,在 BS 领域,人们的兴趣从理性管理战略决策过程的规则,到研究导致认知错误的原因,再到了解如何避免偏见,以及为巨变做好准备。文章还指出了未来研究可以探究的六条研究轨迹,即 "积极启发式"、"情境嵌入式心理过程"、"非常规思维"、"认知进化触发器"、"去蔽策略 "和 "应对新战略挑战的行为理论"。研究局限性/启示本研究的局限性在于只关注《医学研究》对 BS 历史演变的研究,从而忽略了其他期刊的重要贡献。因此,MD 的编辑偏好影响了研究结果。仍然需要对 BS 领域进行全面的 SLR,这需要更广泛的期刊覆盖面,以减少选择偏差并加强对该领域的评估。这填补了管理思想演变研究方面的空白。
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引用次数: 0
Network embeddedness and mobile inventors' creativity: role of the cognitive dimension 网络嵌入性与移动发明者的创造力:认知层面的作用
IF 4.6 3区 管理学 Q2 BUSINESS Pub Date : 2024-09-09 DOI: 10.1108/md-05-2023-0696
Zeqian Wang, Chengjun Wang, Xiaoming Sun, Tao Feng

Purpose

The role of inventors' creativity is crucial for technological innovation within enterprises. The mobility of inventors among different enterprises is a primary source for companies to acquire external knowledge. The mechanism of “learning-by-hiring” is widely recognized by companies. Therefore, it is important to determine how to allocate network resources to enhance the creativity of inventors when companies hire mobile inventors.

Design/methodology/approach

The study suggests an analytical framework that analyzes alterations in tie strength and structural holes resulting from the network embeddedness of mobile inventors as well as the effect of the interaction between these two variables on changes in inventor’s creativity after the mobility. In addition, this paper examines the moderating impact of cognitive richness of mobile inventors and cognitive distance between mobile inventors and new employers on the correlation between network embeddedness and creativity.

Findings

This study found that: (1) The increase of tie strength has a significant boost in creativity. (2) Increasing structural holes can significantly improve the creativity of mobile inventors. (3) When both the tie strength and the structural holes increase, the creativity of the mobile inventors significantly increases. (4) It is important to note that when there is a greater cognitive distance, stronger tie strength promotes the creativity of mobile inventors. Additionally, cognitive richness plays a significant role in moderating the relationship between changes in structural holes and the creativity of mobile inventors.

Originality/value

These findings provide theoretical guidance for firms to effectively manage mobile inventors and optimize collaborative networks within organizations.

目的发明人的创造力对于企业内部的技术创新至关重要。发明人在不同企业之间的流动是企业获取外部知识的主要来源。企业普遍认可 "雇佣学习 "机制。本研究提出了一个分析框架,分析了流动发明人的网络嵌入性导致的纽带强度和结构洞的变化,以及这两个变量之间的相互作用对流动后发明人创造力变化的影响。此外,本文还研究了流动发明人的认知丰富度和流动发明人与新雇主之间的认知距离对网络嵌入性与创造力之间相关性的调节作用:(1)纽带强度的增加对创造力有显著促进作用。(2)结构洞的增加能显著提高流动发明者的创造力。(3) 当纽带强度和结构洞都增加时,移动发明者的创造力会显著提高。(4) 值得注意的是,当认知距离较大时,较强的纽带强度会促进移动发明者的创造力。此外,认知丰富度在调节结构洞变化与流动发明者创造力之间的关系中发挥了重要作用。原创性/价值这些发现为企业有效管理流动发明者和优化组织内的协作网络提供了理论指导。
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引用次数: 0
Identifying hotspots and emerging trends in innovation determinants: a bibliometric analysis in the context of entrepreneurship and resource-based view 确定创新决定因素的热点和新趋势:以创业和基于资源的观点为背景的文献计量分析
IF 4.6 3区 管理学 Q2 BUSINESS Pub Date : 2024-09-06 DOI: 10.1108/md-12-2023-2288
Saada Karray, Majdi Argoubi, Meryem Masmoudi

Purpose

This study aims to contribute to the understanding of Entrepreneurship and Resource-Based View (RBV) by investigating the research landscape of Innovation Determinants (ID). Through an extensive bibliometric analysis and knowledge mapping, we explore intellectual structures, emerging trends, research hotspots, and future prospects in the field from 1990 to December 2022. Additionally, we focus on identifying top research organizations, authors, collaboration patterns, and commonly used keywords to advance knowledge and awareness in this area.

Design/methodology/approach

A comprehensive retrieval strategy was employed to gather 2359 articles on ID from Web of Science, covering the period from 1990 to 2022. Utilizing CiteSpace as a visualization tool, we visually represent authors, institutions, and keywords. By examining knowledge maps using various indicators, we showcase the intellectual foundation and current research frontiers within the domain of ID.

Findings

Our findings reveal significant progress in academic research on ID over the past three decades, with a substantial number of 2359 published articles in the field. This signifies considerable advancement in exploring ID. The analysis of the co-authorship network presents a network of 406 authors represented as nodes and 112 collaborative interactions as links. The network's density indicates that only a minute 0.14% of the potential connections in the ID network have been established, highlighting the need for more cohesive and extensive global collaborations in this field.

Originality/value

This paper's originality lies in its temporal and dynamic examination of the past thirty years, utilizing CiteSpace for co-citation and co-occurrence network analysis. Additionally, the scientometric analysis reveals key co-occurring keywords, providing insights into the conceptual characteristics within the research field.

目的 本研究旨在通过调查创新决定因素(ID)的研究状况,促进对创业精神和资源观(RBV)的理解。通过广泛的文献计量分析和知识图谱,我们探讨了 1990 年至 2022 年 12 月期间该领域的知识结构、新兴趋势、研究热点和未来前景。此外,我们还重点确定了顶尖研究机构、作者、合作模式和常用关键词,以促进对该领域的了解和认识。设计/方法/途径采用综合检索策略,从科学网(Web of Science)收集了 2359 篇关于 ID 的文章,时间跨度为 1990 年至 2022 年。利用 CiteSpace 作为可视化工具,我们直观地呈现了作者、机构和关键词。研究结果我们的研究结果表明,在过去的三十年中,关于 ID 的学术研究取得了重大进展,在该领域发表了 2359 篇文章。这标志着在探索 ID 方面取得了长足的进步。对合著网络的分析显示,该网络以 406 位作者为节点,以 112 次合作互动为链接。该网络的密度表明,ID 网络中仅有 0.14% 的潜在连接已经建立,这凸显了在该领域开展更具凝聚力和广泛的全球合作的必要性。 原创性/价值 本文的原创性在于利用 CiteSpace 进行共同引用和共同出现网络分析,对过去三十年的情况进行了时间和动态的研究。此外,科学计量学分析揭示了关键的共现关键词,为研究领域内的概念特征提供了见解。
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引用次数: 0
The mediating effect of leadership in artificial intelligence success for employee-engagement 人工智能成功中领导力对员工参与的中介效应
IF 4.6 3区 管理学 Q2 BUSINESS Pub Date : 2024-09-06 DOI: 10.1108/md-01-2024-0213
Divya Divya, Riya Jain, Priya Chetty, Vikash Siwach, Ashish Mathur
<h3>Purpose</h3><p>The paper focuses on bridging the existing literature gap on the role of leadership in influencing employee engagement considering the advancement in technologies. With this, the author explores how the three critical elements of service-based companies' business environment-artificial intelligence (AI) success, employee engagement, and leadership are interlinked and are valuable for raising the engagement level of employees.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>A purposive sampling strategy was used to select the employees working in the respective companies. The survey was distributed to 150 senior management employees but responses were received from only 56 employees making the response rate 37.33%. Consequently, an empirical examination of these 56 senior management employees belonging to service-based companies based in Delhi NCR using a survey questionnaire was conducted.</p><!--/ Abstract__block --><h3>Findings</h3><p>The PLS-SEM (partial least squares structured equation modelling) revealed that AI has a positive role in affecting employee engagement levels and confirmed the mediation of leadership. The magnitude of the indirect effect was negative leading to a reduction in total effect magnitude; however, as the indirect effect model has a higher <em>R</em> square value, the inclusion of a mediating variable made the model more effective.</p><!--/ Abstract__block --><h3>Research limitations/implications</h3><p>This study contributes to extending the existing knowledge of the academicians about the relationship theory of leadership, AI implementation in organizations, AI association with leadership and AI impact on employee engagement. The author extends the theoretical understanding by showing that more integration of AI-supported leadership could enable organizations to enhance employee experience and motivate them to be engaged. Despite its relevance, due to the limited sample size, focus on a specific geographic area (Delhi NCR) and the constraint of only using quantitative analysis, the findings open the scope for future research in the form of qualitative and longitudinal studies to identify AI-supported leadership roles.</p><!--/ Abstract__block --><h3>Practical implications</h3><p>The study findings are beneficial majorly for organizations to provide them with more in-depth information about the role of AI and leadership style in influencing employee engagement. The identified linkage enables the managers of the company to design more employee-tailored strategies for targeting their engagement level and enhancing the level of productivity of employees. Moreover, AI-supported leadership helps raise the productivity of employees by amplifying their intelligence without making technology a replacement for human resources and also reducing the turnover rate of employees due to the derivation of more satisfaction from existing jobs. Thus, given the economic benefit and societal
目的 本文侧重于弥补现有文献中关于领导力在影响员工敬业度方面的作用的空白。为此,作者探讨了服务型公司商业环境中的三个关键要素--人工智能(AI)的成功、员工敬业度和领导力是如何相互关联并对提高员工敬业度具有价值的。调查问卷分发给 150 名高级管理人员,但只收到 56 名员工的回复,回复率为 37.33%。结果PLS-SEM(偏最小二乘结构方程模型)显示,人工智能对员工敬业度有积极影响,并证实了领导力的中介作用。间接效应的程度为负,导致总效应程度降低;然而,由于间接效应模型的 R 平方值较高,加入中介变量使模型更加有效。研究局限/意义本研究有助于扩展学术界关于领导力关系理论、组织中人工智能的实施、人工智能与领导力的关联以及人工智能对员工敬业度的影响的现有知识。作者拓展了理论认识,表明更多融合人工智能支持的领导力可使组织提升员工体验并激励他们参与其中。尽管研究具有相关性,但由于样本数量有限,研究重点集中在特定的地理区域(德里国家首都区),且仅采用定量分析,因此研究结果为今后以定性和纵向研究的形式确定人工智能支持的领导角色开辟了研究空间。所发现的联系使公司管理者能够设计出更多适合员工的策略,从而有针对性地提高员工的敬业度和生产力水平。此外,人工智能支持的领导力有助于通过放大员工的智力来提高其生产力,而不会让技术取代人力资源,同时还能从现有工作中获得更多满足感,从而降低员工流失率。因此,考虑到经济效益和社会效益,本研究具有现实意义。原创性/价值现有研究侧重于人工智能与员工敬业度之间的直接联系,或将人工智能作为中介变量。领导力的作用没有得到评估。领导力能够支持人工智能轻松融入组织,因此在推动员工敬业度方面发挥着重要作用。本研究确定了领导力在组织中的贡献,它提供了提高员工满意度的方法,同时不会因为人工智能的整合而妨碍公司的社会认同。
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引用次数: 0
Smart heuristics in business relationships: toward a typology 商业关系中的聪明启发法:走向类型学
IF 4.6 3区 管理学 Q2 BUSINESS Pub Date : 2024-09-03 DOI: 10.1108/md-06-2023-1097
Jochen Reb, Nilotpal Jha

Purpose

The purpose of this paper is to develop a typology of heuristics in business relationships. We distinguish between four categories: (1) general heuristics used in the context of a business relationship but that may also (and are often) used in other contexts; (2) relational context heuristics that are typically used in a relational context; (3) relational information heuristics that rely on relational information and (4) genuine relational heuristics that use relational information and are applied in relational contexts.

Design/methodology/approach

We draw on existing literature on heuristics and business relationships to inform our conceptual paper.

Findings

We apply this typology and discuss specific heuristics that fall under the different categories of our typology. These include word-of-mouth, tit-for-tat, imitation, friendliness, recognition and trust.

Research limitations/implications

We contribute to the heuristics literature by providing a novel typology of heuristics in business relationships. Emphasizing the interdependence between heuristics and business relationships, we identify genuine relational heuristics that capture the bidirectional relationships between business relationships and heuristics. Second, we contribute to the business relationships literature by providing a conceptual framework for understanding the types of heuristics managers use in business relationships and by discussing examples of specific heuristics and how they are applied in relational contexts.

Practical implications

We contribute to practice by providing a simple framework for making sense out of the “universe” of heuristics for business relationships.

Originality/value

Our paper provides a novel typology for understanding heuristics in business relationships.

本文旨在对商业关系中的启发式方法进行分类。我们将启发式分为四类:(1) 在商业关系中使用的一般启发式,但也可能(并且经常)在其他情境中使用;(2) 通常在关系情境中使用的关系情境启发式;(3) 依赖于关系信息的关系信息启发式;(4) 使用关系信息并在关系情境中应用的真正的关系启发式。研究结果我们应用了这一类型学,并讨论了属于我们类型学不同类别的具体启发式方法。研究局限/意义我们通过对商业关系中的启发式进行新颖的分类,为启发式文献做出了贡献。我们强调启发式与商业关系之间的相互依存关系,识别出真正的关系启发式,捕捉商业关系与启发式之间的双向关系。其次,我们为理解管理者在商业关系中使用的启发式方法的类型提供了一个概念框架,并讨论了特定启发式方法的示例及其在关系背景中的应用,从而为商业关系文献做出了贡献。
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引用次数: 0
Incorporating a partner’s strategic value into a fast-and-frugal heuristic for decision-making 将合作伙伴的战略价值纳入快速节俭启发式决策中
IF 4.6 3区 管理学 Q2 BUSINESS Pub Date : 2024-08-30 DOI: 10.1108/md-06-2023-1083
Franck Marle, François Robin

Purpose

This paper aims to propose an accurate and efficient decision-making process adapted to the specific context of Claim Management situations, implying partners engaged in a high-involvement relationship.

Design/methodology/approach

We used a three-step approach: first, an inductive phase based on 12 past case studies. Second, a theory-building phase. Third, a theory-testing phase based on an ongoing case study to observe and test our propositions.

Findings

Proposal 1: Partner’s Strategic Value is an influential decision parameter that must be incorporated into Claim Management-related decision-making processes in high-involvement relationships. Proposal 2: The Fast-and-Frugal Heuristic is adapted to the intense, interactive and iterative nature of the Claim Management context. Our final proposal combines these two findings, i.e. a Fast-and-Frugal Heuristic incorporating the Partner’s Strategic Value and based on using decision criteria as a sequence, not simultaneously.

Originality/value

In the context of high-involvement business relationships and Claim Management, this study introduces the importance of selecting an appropriate decision methodology and integrating a strategic decision parameter (Partner’s Strategic Value) into an operational decision-making context. Furthermore, the principle of considering decision parameters in a specific sequence corresponds to the iterative and interactive nature of the Claim Management processes.

目的 本文旨在提出一种准确、高效的决策程序,以适应索赔管理的具体情况,这意味着合作伙伴之间存在着高度参与的关系。第二,理论构建阶段。第三,基于正在进行的案例研究的理论检验阶段,以观察和检验我们的提议。研究结果提议 1:合作伙伴的战略价值是一个有影响力的决策参数,必须纳入高参与关系中与索赔管理相关的决策过程。建议 2:快速-节俭启发式适用于索赔管理的紧张、互动和迭代性质。原创性/价值在高卷入度业务关系和索赔管理的背景下,本研究介绍了选择适当的决策方法并将战略决策参数(合作伙伴的战略价值)整合到业务决策背景中的重要性。此外,按特定顺序考虑决策参数的原则符合索赔管理流程的迭代和互动性质。
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引用次数: 0
期刊
Management Decision
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