{"title":"Zero to Sixty: Implementing Outcomes Assessment for an Entire Organization","authors":"Krystal Wyatt-Baxter","doi":"10.29242/LAC.2018.44","DOIUrl":"https://doi.org/10.29242/LAC.2018.44","url":null,"abstract":"","PeriodicalId":193553,"journal":{"name":"Proceedings of the 2018 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment: December 5–7, 2018, Houston, TX","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124614112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Developing Objective Criteria for Promotion","authors":"C. Scalf","doi":"10.29242/lac.2018.38","DOIUrl":"https://doi.org/10.29242/lac.2018.38","url":null,"abstract":"","PeriodicalId":193553,"journal":{"name":"Proceedings of the 2018 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment: December 5–7, 2018, Houston, TX","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122323249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Library Impact with International Rankings—One Library’s Continuous Journey to Figure it Out","authors":"Liz Bernal","doi":"10.29242/lac.2018.11","DOIUrl":"https://doi.org/10.29242/lac.2018.11","url":null,"abstract":"","PeriodicalId":193553,"journal":{"name":"Proceedings of the 2018 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment: December 5–7, 2018, Houston, TX","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131657794","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Arthur Lakes Library at Colorado School of Mines participated in an extensive strategic planning process in the spring of 2017 resulting in the development of a strategic plan for 2017–2020. The impetus for this planning process was the addition of seven new faculty and staff members, including a new university librarian. Strategic planning involved input from all library employees as well as library stakeholders (students, faculty, and university staff members). In February 2018, the library’s assessment committee conducted the latest round of LibQUAL survey data collection. The library has participated in the LibQUAL survey every three to four years since 2003. Our focus with previous surveys had been to make improvements in the library based on survey comments. After reviewing the results and comments of the 2018 LibQUAL survey, committee members Patricia Andersen and Christine Baker observed that information gleaned from the survey data and comments could be connected to goals and objectives in the library’s strategic plan. In-depth analysis of survey data and comments could be used to assess relevance and achievement of goals in the current plan and as a tool for developing future strategic plans. The first step involved analyzing the LibQUAL data and utilizing a coding system for the comments. The authors chose to adapt Brown University Library’s Methodology for Coding Qualitative Data (User Comments).1 After the comments were categorized and the LibQUAL survey data analyzed, connections between the results and the strategic plan were identified. The next step entailed an in-depth examination of the library’s strategic plan highlighting all components that related to data and comments from the survey. We found that many of the comments (both positive and negative) linked directly to goals, strategies, objectives, and actions in the strategic plan. Most of the comments involved physical space and use of space (e.g., more study space/rooms or needs updating, etc.) and ambiance (e.g., too noisy, good natural light, etc.). The responses to the core questions for the library as place dimension are aligned with the comments. The library is currently advocating for a renovation and the results from this survey demonstrate that stakeholders agree with the need to improve library spaces and ambiance. Several stakeholders mentioned the need for renovating the existing space or building a new library, adding evidence to the library’s advocacy efforts. Addressing other aspects of the strategic plan, the library recently acquired new resources and implemented new services prior to the 2018 LibQUAL survey. Survey data and comments indicated that these resources and services were both welcomed and well-publicized. Strategic planning and LibQUAL survey results and comments can be used together to assess resources, services, and space in the library. 2018 LibQUAL survey results and comments support and validate the direction of our current strategic pla
{"title":"Using the LibQUAL+ Survey to Inform Strategic Planning","authors":"Patricia Andersen, C. Baker","doi":"10.29242/lac.2018.26","DOIUrl":"https://doi.org/10.29242/lac.2018.26","url":null,"abstract":"The Arthur Lakes Library at Colorado School of Mines participated in an extensive strategic planning process in the spring of 2017 resulting in the development of a strategic plan for 2017–2020. The impetus for this planning process was the addition of seven new faculty and staff members, including a new university librarian. Strategic planning involved input from all library employees as well as library stakeholders (students, faculty, and university staff members). In February 2018, the library’s assessment committee conducted the latest round of LibQUAL survey data collection. The library has participated in the LibQUAL survey every three to four years since 2003. Our focus with previous surveys had been to make improvements in the library based on survey comments. After reviewing the results and comments of the 2018 LibQUAL survey, committee members Patricia Andersen and Christine Baker observed that information gleaned from the survey data and comments could be connected to goals and objectives in the library’s strategic plan. In-depth analysis of survey data and comments could be used to assess relevance and achievement of goals in the current plan and as a tool for developing future strategic plans. The first step involved analyzing the LibQUAL data and utilizing a coding system for the comments. The authors chose to adapt Brown University Library’s Methodology for Coding Qualitative Data (User Comments).1 After the comments were categorized and the LibQUAL survey data analyzed, connections between the results and the strategic plan were identified. The next step entailed an in-depth examination of the library’s strategic plan highlighting all components that related to data and comments from the survey. We found that many of the comments (both positive and negative) linked directly to goals, strategies, objectives, and actions in the strategic plan. Most of the comments involved physical space and use of space (e.g., more study space/rooms or needs updating, etc.) and ambiance (e.g., too noisy, good natural light, etc.). The responses to the core questions for the library as place dimension are aligned with the comments. The library is currently advocating for a renovation and the results from this survey demonstrate that stakeholders agree with the need to improve library spaces and ambiance. Several stakeholders mentioned the need for renovating the existing space or building a new library, adding evidence to the library’s advocacy efforts. Addressing other aspects of the strategic plan, the library recently acquired new resources and implemented new services prior to the 2018 LibQUAL survey. Survey data and comments indicated that these resources and services were both welcomed and well-publicized. Strategic planning and LibQUAL survey results and comments can be used together to assess resources, services, and space in the library. 2018 LibQUAL survey results and comments support and validate the direction of our current strategic pla","PeriodicalId":193553,"journal":{"name":"Proceedings of the 2018 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment: December 5–7, 2018, Houston, TX","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131200188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Toward a Culture of Inquiry: Reducing Barriers to Engagement in Assessment","authors":"J. Buhler","doi":"10.29242/lac.2018.45","DOIUrl":"https://doi.org/10.29242/lac.2018.45","url":null,"abstract":"","PeriodicalId":193553,"journal":{"name":"Proceedings of the 2018 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment: December 5–7, 2018, Houston, TX","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131992358","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Introduction This paper details changes to the University of Washington Libraries’ (UW) approach to space assessment piloted during 2016–2018. The authors discuss how they have been transforming the UW Libraries’ approach to space assessment to focus on ongoing data gathering, use of mixed methods, and greater staff engagement to support the effective use of assessment results. In considering our goals for the pilot, and what we wanted to change about our previous approach to space assessment, we established a series of guiding questions:
{"title":"Getting to Scale: Developing a Sustainable, Collaborative, Mixed-Method Approach to Space Assessment at the University of Washington Libraries","authors":"Jackie Belanger, M. Faber, Jenna Nobs","doi":"10.29242/lac.2018.22","DOIUrl":"https://doi.org/10.29242/lac.2018.22","url":null,"abstract":"Introduction This paper details changes to the University of Washington Libraries’ (UW) approach to space assessment piloted during 2016–2018. The authors discuss how they have been transforming the UW Libraries’ approach to space assessment to focus on ongoing data gathering, use of mixed methods, and greater staff engagement to support the effective use of assessment results. In considering our goals for the pilot, and what we wanted to change about our previous approach to space assessment, we established a series of guiding questions:","PeriodicalId":193553,"journal":{"name":"Proceedings of the 2018 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment: December 5–7, 2018, Houston, TX","volume":"49 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132434606","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Slides from a presentation given December 6, 2018 at the Library Assessment Conference in Houston, TX. At a High-Research Activity University, a new Chancellor began a strategic planning process in fall 2016 with a focus on “big ideas” and “giant steps.” Each year, units are required to submit their strategic planning report to the Office of Accreditation and Assessment with objectives, measures and targets. At the end of the year units submit a report to show if these objectives were accomplished. The report includes findings to show if targets were met or not along with an action plan for improvement. For both the planning and annual reports units are asked to link their goals and accomplishments to the University’s strategic plan where appropriate. These reports are ultimately sent to the Chancellor’s Office and a campus-wide report is developed. The UNCG University Libraries linked several of its objectives to support student and knowledge transformation through information literacy, student employment opportunities, learning spaces and open educational resources. Specific metrics provided concrete evidence on goal attainment. The Libraries also took steps to develop specific assessment measures to provide additional evidence of its contributions to the strategic plan. The annual assessment plan includes studies that will support both the Libraries’ and the University’s goals.
{"title":"Strategic Library Assessment: Aligning with Your University’s Strategic Plan","authors":"Kathryn Crowe","doi":"10.29242/LAC.2018.40","DOIUrl":"https://doi.org/10.29242/LAC.2018.40","url":null,"abstract":"Slides from a presentation given December 6, 2018 at the Library Assessment Conference in Houston, TX. At a High-Research Activity University, a new Chancellor began a strategic planning process in fall 2016 with a focus on “big ideas” and “giant steps.” Each year, units are required to submit their strategic planning report to the Office of Accreditation and Assessment with objectives, measures and targets. At the end of the year units submit a report to show if these objectives were accomplished. The report includes findings to show if targets were met or not along with an action plan for improvement. For both the planning and annual reports units are asked to link their goals and accomplishments to the University’s strategic plan where appropriate. These reports are ultimately sent to the Chancellor’s Office and a campus-wide report is developed. The UNCG University Libraries linked several of its objectives to support student and knowledge transformation through information literacy, student employment opportunities, learning spaces and open educational resources. Specific metrics provided concrete evidence on goal attainment. The Libraries also took steps to develop specific assessment measures to provide additional evidence of its contributions to the strategic plan. The annual assessment plan includes studies that will support both the Libraries’ and the University’s goals.","PeriodicalId":193553,"journal":{"name":"Proceedings of the 2018 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment: December 5–7, 2018, Houston, TX","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130058646","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Outcome Measurement in Academic Libraries: Adapting the Project Outcome Model","authors":"Eric G. Ackermann, Sara Goek, Emily Plagman","doi":"10.29242/lac.2018.1","DOIUrl":"https://doi.org/10.29242/lac.2018.1","url":null,"abstract":"","PeriodicalId":193553,"journal":{"name":"Proceedings of the 2018 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment: December 5–7, 2018, Houston, TX","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132240591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Step Aside, Tableau: The Pros and Cons of Analyzing and Reporting Ithaka S+R Survey Results Using Google Data Studio","authors":"Emily Guhde","doi":"10.29242/lac.2018.8","DOIUrl":"https://doi.org/10.29242/lac.2018.8","url":null,"abstract":"","PeriodicalId":193553,"journal":{"name":"Proceedings of the 2018 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment: December 5–7, 2018, Houston, TX","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133782118","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Finding an objective and reliable means of allocating annual collection development budgets is a perennial challenge in research libraries. Many libraries tend to rely on methodologies such as applying standard inflationary increases across all or some types of funds. These methods tend to maintain and perpetuate funding priorities from year to year. Changing campus needs, including new programs and curriculum, innovations in research methodologies and teaching, and new campus-wide strategic priorities constantly challenge us to overcome the collection allocation inertia that may set in if empirical data is not used to test budgetary assumptions and then allocate resources to meet changing priorities. Faced with new campus-wide priorities, including the launch of new academic programs and campus-wide multidisciplinary initiatives, as well as fiscal pressures, such as budget cuts for library materials and annual price inflation, the Binghamton University Libraries developed a system to analyze our collection budget and evaluate our budget allocation methodology using 17 data points. Our methodology involved comparing the rankings of program funds across data points and using disparity in rankings to identify programs that are potentially overand underfunded. We began by gathering four fiscal years of data, 2013/14–2016/17, on all library supported programs. The data was drawn from internal library and campus data, and externally created cost information for monographs and journals. Library data included costs for monographs, journals, and databases as well as circulation and interlibrary loan data. Campus data included faculty FTE, degrees granted, number of students by level (undergraduate and graduate), and course hours by department or program. External data included average monograph cost and serials cost by subject area. Once the dataset was created, each data category was ranked from highest to lowest in value. Then, library budget rankings for monographs, journals, and databases were compared to the rankings of all data points. A summary sheet was compiled to determine programs with overand underfunded indicators. The summary sheet also indicates trends over the budget years examined. By tallying the number of times a program was labelled as either “overfunded” or “underfunded” across the ranking comparisons, we identified programs that should be examined as potentially overand underfunded. Through this analysis and consideration of qualitative measures, such as a program’s support of general education courses, interdisciplinary nature, and dependence on monographs or journals, we will be able to identify potential areas for reallocation of collections funds and better address anticipated campus curriculum and research needs.
{"title":"Ranking Data Outliers for Collection Budget Analysis: Allocating for the Future","authors":"E. Brown, James Galbraith, J. Dixon, M. Tuttle","doi":"10.29242/lac.2018.64","DOIUrl":"https://doi.org/10.29242/lac.2018.64","url":null,"abstract":"Finding an objective and reliable means of allocating annual collection development budgets is a perennial challenge in research libraries. Many libraries tend to rely on methodologies such as applying standard inflationary increases across all or some types of funds. These methods tend to maintain and perpetuate funding priorities from year to year. Changing campus needs, including new programs and curriculum, innovations in research methodologies and teaching, and new campus-wide strategic priorities constantly challenge us to overcome the collection allocation inertia that may set in if empirical data is not used to test budgetary assumptions and then allocate resources to meet changing priorities. Faced with new campus-wide priorities, including the launch of new academic programs and campus-wide multidisciplinary initiatives, as well as fiscal pressures, such as budget cuts for library materials and annual price inflation, the Binghamton University Libraries developed a system to analyze our collection budget and evaluate our budget allocation methodology using 17 data points. Our methodology involved comparing the rankings of program funds across data points and using disparity in rankings to identify programs that are potentially overand underfunded. We began by gathering four fiscal years of data, 2013/14–2016/17, on all library supported programs. The data was drawn from internal library and campus data, and externally created cost information for monographs and journals. Library data included costs for monographs, journals, and databases as well as circulation and interlibrary loan data. Campus data included faculty FTE, degrees granted, number of students by level (undergraduate and graduate), and course hours by department or program. External data included average monograph cost and serials cost by subject area. Once the dataset was created, each data category was ranked from highest to lowest in value. Then, library budget rankings for monographs, journals, and databases were compared to the rankings of all data points. A summary sheet was compiled to determine programs with overand underfunded indicators. The summary sheet also indicates trends over the budget years examined. By tallying the number of times a program was labelled as either “overfunded” or “underfunded” across the ranking comparisons, we identified programs that should be examined as potentially overand underfunded. Through this analysis and consideration of qualitative measures, such as a program’s support of general education courses, interdisciplinary nature, and dependence on monographs or journals, we will be able to identify potential areas for reallocation of collections funds and better address anticipated campus curriculum and research needs.","PeriodicalId":193553,"journal":{"name":"Proceedings of the 2018 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment: December 5–7, 2018, Houston, TX","volume":"332 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122334356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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