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Proceedings of 1994 IEEE International Engineering Management Conference - IEMC '94最新文献

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QFD at Loral Aeronutronic Loral航空电子公司的QFD
D. Braun, J.P. Chihorek
Engineering organizations that want to improve their processes, develop new procedures, or reengineer systems must look to their internal and external customers. They need to be intimately familiar with the needs and wants of those who receive their products and services. Too often organizations and their management assume they already know, or worse yet, never think to ask the question before moving off to change, improve, or reengineer their operations and processes. The design engineering organization at Loral Aeronutronic in Rancho Santa Margarita, California, has adopted and consistently practiced the quality function deployment (QFD) methodology for listening to the voice of their customers. Specific examples of the application of QFD, the building of the "house of quality," and the resulting revelations and sometimes unexpected "aha's" are presented and discussed. The authors present both a brief generic overview of the QFD methodology and the "house of quality" matrix, as well as a summary of a few Loral Aeronutronic applications, highlighting successes, stumbling blocks, mistakes, recoveries and lessons learned.<>
想要改进其过程、开发新程序或重新设计系统的工程组织必须关注其内部和外部客户。他们需要非常熟悉那些接受他们的产品和服务的人的需求和愿望。组织和他们的管理层常常认为他们已经知道了,或者更糟的是,在开始改变、改进或重新设计他们的操作和过程之前,从来没有想过要问这个问题。位于加州Rancho Santa Margarita的Loral Aeronutronic公司的设计工程组织采用并始终如一地实践了质量功能部署(QFD)方法,以倾听客户的声音。提出并讨论了应用QFD的具体例子,“质量之家”的建立,以及由此产生的启示和有时意想不到的“顿悟”。作者简要概述了QFD方法和“质量屋”矩阵,并总结了一些Loral航空电子应用,突出了成功、绊脚石、错误、恢复和吸取的教训。
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引用次数: 0
An interactive project prioritization model implementation 交互式项目优先级模型实现
I. Iyigun, Y. Tanes
Arcelik A.S. is a leading home appliance manufacturer in Turkey. The changing position of Turkey and the market led the organization to establish an R&D department in 1991. For effective utilization of R&D resources, a project prioritization and selection methodology has been developed. A weighted scoring model is selected as a base for the methodology. The method is extended to provide the involvement of upper management by defining new criteria and an interactive decision process. During the development of this model, department managers contributed to the identification of criteria. Implementation of the methodology as well as difficulties, solutions to them and organizational constraints are also summarized.<>
Arcelik A.S.是土耳其领先的家电制造商。随着土耳其市场地位的变化,公司于1991年成立了研发部门。为了有效地利用研发资源,开发了项目优先排序和选择方法。选择一个加权评分模型作为方法的基础。通过定义新的标准和交互式决策过程,将该方法扩展到提供高层管理人员的参与。在这个模型的发展过程中,部门经理对标准的确定做出了贡献。总结了该方法的实施、难点、解决方法和组织约束。
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引用次数: 2
In-process inspection and correction facilities subject to errors 过程中检查和纠正设施的错误
D. Irianto
Inspection error is one important cause of consumer dissatisfaction particularly in consumer products. For decades, inspection for quality of product has been performed mostly at the end of production line. Therefore, any nonconformance from product's specification is known at the time they are inspected. One solution is applying in or between process's inspection. This becomes available by the use of sensor technology that is no longer expensive for specific purposes. Moreover, necessary in or between process's correction can be performed before parts or components are manufactured by the next process. In this study, an in-process inspection and correction facility is considered. Two sequences are compared, the first consists of process and inspection, where correction is performed by the same process. The second includes an additional correction facility and any nonconformance is corrected separately. Process, inspection and correction costs are considered as an economical measure of the accepted product for both sequences. On the other hand, an accepted product is not always perfect, it varies around its target value due to variation of process or correction and inspection error, finally resulting in loss to the consumer. A model of the sum of these costs and losses is used to determine the best sequence.<>
检验误差是引起消费者不满的一个重要原因,特别是在消费品中。几十年来,对产品质量的检验大多是在生产线的末端进行的。因此,任何与产品规格不符的地方在检验时都是已知的。一种解决方案是在过程中或过程之间进行检查。这可以通过使用不再昂贵的特定用途的传感器技术来实现。此外,在零件或组件由下一道工序制造之前,可以在工序内或工序间进行必要的校正。在本研究中,考虑了一个过程中的检查和纠正设施。比较两个序列,第一个序列由工艺和检验组成,其中由相同的工艺执行校正。第二种包括额外的纠正设施,任何不符合项单独纠正。工艺、检验和修正成本被认为是两个序列的可接受产品的经济度量。另一方面,一个被接受的产品并不总是完美的,它会因为工艺的变化或校正和检验错误而在其目标值附近发生变化,最终给消费者造成损失。这些成本和损失的总和模型被用来确定最佳的顺序。
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引用次数: 0
Artificial neural networks for real-time process control 实时过程控制的人工神经网络
A. Gulati, D. Jacobs
The purpose of this study was to develop a neural network based on real-time control system for fluid level in a given tank. The tank has an "I" shape with a circular cross sectional area varying across the "I" shaped profile height. The simulated "I" shaped tank has a height of 12 meters and divided into three sections. Each of the sections has a height of four meters. The tank is demarcated into water level marks from O m to 12 m at intervals of 1 each. An ANN is designed and developed for real-time control of water level in the tank. The goal was to enable a smooth change in target level at a constant rate of change inspite of the two nonlinearity points introduced by the "I" shaped structure of the tank, after a certain amount of uncontrolled output flow has occurred.<>
本研究的目的是开发一种基于神经网络的给定储罐液位实时控制系统。该罐具有“I”形,其圆形横截面积在“I”形轮廓高度上变化。模拟的“I”形坦克高12米,分为三个部分。每个部分的高度为4米。水箱以0米至12米为间隔,每隔1个水位标记。设计并开发了一种用于实时控制水箱水位的人工神经网络。目标是在一定数量的不受控制的输出流量发生后,尽管罐体的“I”形结构引入了两个非线性点,但仍能以恒定的变化率平滑地改变目标液位。
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引用次数: 0
An estimation procedure to detect and remove unintentional judgemental bias (UJB) in the analytic hierarchy process methodology 一种在层次分析法中检测和消除无意识判断偏差(UJB)的估计程序
G. C. Mcmeekin
This paper provides an estimation procedure to detect and to remove unintentional judgmental bias (UJB) in the analytical hierarchy process (AHP) methodology for multicriteria decision making (MCDM). UJB reflects a "cyclical hierarchy" because of the existence of a structural dependence of alternatives on criteria. This violates the principle of hierarchic composition embodied in the AHP method. The judgment data for comparing the different sources of risk are susceptible to the "framing effect" bias. The reference AHP and the supermatrix approach can be used to detect for the presence of UJB in the original AHP data. The estimation and removal of UJB can be achieved by an L2 norm estimation procedure using the Stein estimator. This involves use of the generalized inverse theory and methodology. The feedback data matrices provide a "dual" formulation for the original AHP hierarchy. The supermatrix approach is based on a stationary Markov system involving the feedback matrix and the original AHP matrix local priorities at each level of the hierarchy. Once the original AHP judgment data has been revised to remove the UJB influence, it can then be used to provide the correct AHP sensitivity analysis.<>
本文提出了一种用于多准则决策的层次分析法(AHP)方法中检测和消除无意识判断偏差(UJB)的估计方法。UJB反映了一种“循环的层次结构”,因为存在着对标准的结构性依赖。这违背了AHP方法中体现的层次构成原则。比较不同风险源的判断数据容易受到“框架效应”的影响。参考AHP和超矩阵方法可用于检测原始AHP数据中是否存在UJB。UJB的估计和去除可以通过使用Stein估计器的L2范数估计过程来实现。这涉及到广义逆理论和方法的使用。反馈数据矩阵为原始AHP层次结构提供了“双重”公式。超矩阵方法基于一个平稳马尔可夫系统,该系统包括反馈矩阵和原始AHP矩阵在层次结构的每一级的局部优先级。一旦修改了原始AHP判断数据以消除UJB的影响,它就可以用于提供正确的AHP敏感性分析。
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引用次数: 0
United view on ISO 9001 model and SEI CMM ISO 9001模型与SEI CMM的统一观点
I. Rozman, R. Vajde Horvat, J. Gyorkos
The current activities of organizations are marked with awareness of importance of quality improvement management. The end product quality assurance is not efficient enough. The quality should be introduced during the whole product development process. In this paper, the two models for software process quality improvement, the ISO 9001 (Quality Systems Model for quality assurance in design/development, production, installation, and servicing) and the SEI CMM (Software Engineering Institute Capability Maturity Model), are introduced and compared. Based on experience with simultaneous introduction of both models in organizations, suggestions for the unification of both models are given.<>
组织当前的活动标志着对质量改进管理重要性的认识。最终产品质量保证不够高效。质量要贯穿于产品开发的全过程。本文介绍并比较了软件过程质量改进的两种模型,ISO 9001(用于设计/开发、生产、安装和服务质量保证的质量体系模型)和SEI CMM(软件工程学院能力成熟度模型)。根据在组织中同时引入两种模型的经验,提出了统一两种模型的建议。
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引用次数: 6
Strategic business management in a competitive environment 竞争环境下的战略企业管理
K. Murthy, R. Kadur, N. Nagaraju
Technological improvements in consumer products have been happening at an unprecedented pace, especially in the latter part of this century. This exponential technological progress is bound to continue for many more decades to come through the year 2000 and beyond. Many American industry giants and conglomerates have resorted to manufacturing in the far Eastern and Pacific rim countries, whereas many Japanese and European industry leaders have opened manufacturing and marketing locations in the US, to comply with the globalization trend of the business and economic environment. Companies are taking a global management approach to exploit this trend and to increase and maintain their market share. Many recent historic events like the unification of Germany, demise of the USSR and EEC-92 are examples of the changes prompting as well as justifying management approach befitting for survival in the global business environment. Any company developing and manufacturing products should be equipped to survive in this internationally competitive environment. Because high technology products become obsolete quickly, owing to the pace of the technological progress, product development and manufacturing techniques combined with long-term product planning as well as judicious product introduction schemes have to be employed, while maintaining a quality edge over competitors.<>
消费品的技术进步正以前所未有的速度发生,尤其是在本世纪后半叶。这种指数级的技术进步必将持续几十年,直到2000年及以后。许多美国工业巨头和企业集团已经在远东和环太平洋国家建立了制造业,而许多日本和欧洲的工业领导者已经在美国开设了制造和营销地点,以顺应商业和经济环境的全球化趋势。公司正在采取全球管理方法来利用这一趋势,以增加和保持他们的市场份额。许多最近的历史事件,如德国的统一,苏联的灭亡和欧共体-92都是变化的例子,促使以及证明适合在全球商业环境中生存的管理方法。任何开发和制造产品的公司都应该具备在这种国际竞争环境中生存的能力。由于技术进步的速度,高科技产品很快就会过时,因此必须采用产品开发和制造技术,结合长期的产品规划以及明智的产品引入方案,同时保持对竞争对手的质量优势。
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引用次数: 2
A quality system for project management 项目管理的质量体系
A. Connelly
Companies are justifiably concerned about the quality of their products and the facilities that produce them. In a world where mass production consists of sequences of short runs, management influences the quality of the end product. The importance of project management in quality is shown by the fact that ISO 9000 requires firms seeking ISO certification to have many key project management practices in place. So, what about the quality project management? The author suggests that the quality of project management should follow the ISO model for services. Then using the ISO model he suggests indicators of excellent project management and the structure for a project management quality system.<>
公司有理由关心他们产品的质量和生产设备。在一个大规模生产由一系列的短期生产组成的世界里,管理影响着最终产品的质量。项目管理在质量方面的重要性体现在ISO 9000要求寻求ISO认证的公司有许多关键的项目管理实践。那么,质量项目管理呢?建议项目质量管理应遵循ISO服务管理模式。然后利用ISO模型提出了优秀项目管理的指标和项目管理质量体系的结构。
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引用次数: 0
Quality build-in computer aided process control for the electronic industry 电子工业质量内置计算机辅助过程控制
P. Saengpongpaew
Quality build-in computer aided process control is very important for the electronics industry to maintain a competitive advantage. Its purpose is to maintain and achieve the target of six sigma quality level. The paper presents the total quality improvement in a closed loop model that reflects the management and operational personnel required to ensure continuous improvement to the perfection of quality. The four main components of the model are: (1) a pyramid effect program; (2) building an SPC learning organization; (3) internally and externally focused quality; and (4) real-time quality feedback by computer aided process control.<>
质量内置的计算机辅助过程控制对于电子工业保持竞争优势非常重要。其目的是保持和实现六西格玛质量水平的目标。本文提出了一个闭环的全面质量改进模型,该模型反映了保证质量持续改进到完美所需要的管理人员和操作人员。该模型的四个主要组成部分是:(1)金字塔效应程序;(2)构建SPC学习型组织;(3)内外部聚焦的质量;(4)计算机辅助过程控制的实时质量反馈。
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引用次数: 1
Technology transfer through cultural barriers in three continents 三大洲文化障碍下的技术转移
S. Kitsopoulos
An electronics engineer is about to visit a country in another continent where he hopes to sell communications technology. Before departure, he seeks advice about that culture from a colleague from a neighboring country who has done business there. When he arrives, he finds that none of the advice makes sense. Why? A group of Western executives visits an East-European country to arrange a joint manufacturing venture. It includes a native speaker who emigrated to the West forty years ago. Whenever he is present at various meetings communication breaks down. What is going on? The author explains how, when these and other incidents are analyzed, one realizes how one culture's perception of another is clouded by its own perception system. Statements about other cultures often reveal more about the people making them than they do about the foreign cultures in question. He details how there are various levels of understanding that need to be reached for effective cross-cultural communication.<>
一位电子工程师即将访问另一个大陆的一个国家,他希望在那里出售通信技术。出发前,他向一位在中国做生意的邻国同事寻求有关中国文化的建议。当他到达时,他发现没有一个建议是有意义的。为什么?一群西方高管访问一个东欧国家,安排成立一家合资制造企业。其中包括一位40年前移民到西方的母语人士。每当他出席各种会议时,沟通就会中断。发生了什么事?作者解释说,当分析这些和其他事件时,人们如何意识到一种文化对另一种文化的感知是如何被自己的感知系统所笼罩的。关于其他文化的陈述往往更多地揭示了发表这些陈述的人,而不是所讨论的外国文化。他详细介绍了有效的跨文化沟通需要达到的不同层次的理解。
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引用次数: 0
期刊
Proceedings of 1994 IEEE International Engineering Management Conference - IEMC '94
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