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Managing Strategic Change of an Organization's Performance: A Case Study of Nzoia Sugar Company, Kenya 组织绩效的战略变革管理:以肯尼亚Nzoia糖业公司为例
Pub Date : 2018-06-01 DOI: 10.13189/UJM.2018.060603
Ibrahim Makina, Robert Keng’ara
The Kenyan sugar sector is characterized by a series of decline and collapse of state funded milling companies despite massive funding by Government of Kenya. This study sought to establish major causes of Nzoia Sugar Company milling cane below daily target of 7000 tonnes, how strategies are formulated, implemented, controlled, and causes of resistance to change. The study employed census approach with target population of 44 staff members due to convenience and sensitivity of the information in the sugar industry. The research design was descriptive. The data for the study was both primary and secondary. Structured and unstructured questionnaires were the main tools for collecting primary data. Data was analyzed using multiple correlation analysis and descriptive statistics. Data was presented through graphs, pie-charts, frequency tables and figures. The findings showed that most of the workers who resisted change were subordinates comprising 67.7% while managers who resisted comprised 6.5%. The correlation significance was 0.05. There was positive correlation between improvement in performance and implementation of the strategies of +0.363. There was a negative correlation between resistance to change and involvement in resistance to change of -0.33. The study recommends involvement of all stakeholders in strategy formulation implementation and control.
肯尼亚制糖部门的特点是,尽管肯尼亚政府提供了大量资金,但国家资助的制糖公司仍出现了一系列衰退和倒闭。本研究试图确定Nzoia糖业公司碾磨甘蔗低于每日7000吨目标的主要原因,如何制定、实施、控制策略以及抵制变化的原因。考虑到制糖业资料的便利性和敏感性,本研究采用人口普查方法,目标人口为44名工作人员。研究设计是描述性的。这项研究的数据既有第一手的,也有第二手的。结构化和非结构化问卷是收集原始数据的主要工具。数据分析采用多元相关分析和描述性统计。数据通过图形、饼状图、频率表和图形呈现。调查结果显示,抵制变革的大多数员工是下属,占67.7%,而抵制变革的经理占6.5%。相关意义为0.05。绩效的提高与策略的实施之间存在正相关(+0.363)。抗拒改变与参与抗拒改变呈负相关,负相关系数为-0.33。该研究建议所有利益相关者参与战略制定、实施和控制。
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引用次数: 6
Factors Influencing Succession Planning for Continuity of Family-owned Businesses in the Wa Municipality, Ghana 影响加纳Wa市家族企业连续性继承计划的因素
Pub Date : 2018-05-01 DOI: 10.13189/UJM.2018.060504
Rhoda Saan, F. Enu-kwesi, Remy Faadiwie Nyewie
The literature generally indicates that succession in family businesses takes the form of transfer from one generation to another, but succession planning appears to be left to chance by many firms. This neglect of succession planning and the emotions generated by the process make owners ill-prepared for succession. The objective of this study was to explore the factors that influence succession planning in family-owned businesses and their importance in ensuring the continuity and prosperity of businesses in the Wa Municipality, Ghana. A random sample of 205 out of 440 family businesses was systematically drawn, and an interview schedule was used to collect data which were analysed using descriptive and inferential statistics. The findings indicate that higher level of education of founders and communication of the succession decision, comprising the transfer date, and post-succession roles to all key stakeholders affect the succession process and the success of the transfer. When the founder's level of education is relatively high, there is the likelihood of succession planning in the business, but trust seems to be limited with respect to female owners. It is therefore recommended that family-owned businesses in the municipality should be encouraged by supervisory or oversight agencies like the registrar general or National Board for Small Scale Industries to improve their educational level, build trust, and set dates for transfer of responsibilities, specify post-succession roles of incumbents and communicate the succession decision to all key stakeholders in order to improve the succession process and ensure the continuity of the businesses.
文献一般表明,家族企业的继承采取的形式是从一代传给另一代,但继承计划似乎留给了许多公司的机会。这种对继任计划的忽视,以及由此产生的情绪,使得企业所有者对继任准备不足。本研究的目的是探讨影响家族企业继任规划的因素及其在确保加纳瓦市企业的连续性和繁荣方面的重要性。系统抽取440个家族企业中的205个随机样本,采用访谈时间表收集数据,并采用描述性统计和推理统计进行分析。研究结果表明,创始人的教育水平和继任决策的沟通(包括转移日期)以及继任后对所有关键利益相关者的角色影响了继任过程和转移的成功。当创始人的教育水平相对较高时,企业中有可能有继任计划,但对女性所有者的信任似乎有限。因此,建议市政当局的家族企业应受到监管机构的鼓励,如注册总干事或全国小型工业委员会,以提高他们的教育水平,建立信任,设定责任转移的日期,明确现任者继任后的角色,并向所有关键利益相关者传达继任决策,以改善继任流程并确保企业的连续性。
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引用次数: 18
Patients' Attitudes toward Presence of Trainee Physicians during Consultation at PHCS Riyadh, Saudi Arabia 在沙特阿拉伯利雅得的初级保健中心,患者对见习医生在场的态度
Pub Date : 2018-05-01 DOI: 10.13189/ujm.2018.060501
Shahad Alwathnani, Mostafa Abbas
Background and Aim: Presence of trainee doctors during consultation may create varying atmospheres during consultation. This study was conducted to assess the attitude of patients towards the presence of trainee doctors during consultation and identify factors related to patient satisfaction during consultation. Methods: We conducted a survey using a 37-item self-administered questionnaire on patients aged 18 to 64 years old who presented for consultation at three Primary Health Centers affiliated to Prince Sultan Military Medical City in Riyadh, Saudi Arabia between May and July 2017. Results: There were 417 respondents, 295 (70.7%) were males. There were 363 respondents (87.0%) who considered the trainee as a member of the medical team, 191 (45.8%) knew that they have the right to refuse examination by the trainee. There were 232 (55.6%) who were affected by the general appearance of the trainee, and 335 (80.3%) were affected by the manners of the trainees. There were 361 (86.6%) participants who preferred to be examined by a trainee in the presence of the treating physician. There were 302 (72.4%) participants who preferred that the trainee be of the same gender as them. There were 38 (9.1%) participants who claimed that they had a negative experience with a trainee. The older aged patients, males and the highly educated were more acceptable to the presence of trainees during consultation and examination. Conclusion: Presence of trainees and medical students during consultation and examination is now well-accepted by patients in Saudi Arabia. However, there still exists a significant amount of patients (particularly the female patients) who are reluctant to be examined by trainees and medical students, therefore requiring the presence and supervision of the attending physician in these instances.
背景和目的:实习医生在会诊期间的存在可能会在会诊期间创造不同的氛围。本研究旨在评估患者在会诊期间对实习医生在场的态度,并确定会诊期间与患者满意度相关的因素。方法:我们对2017年5月至7月在沙特阿拉伯利雅得苏丹王子军事医疗城附属三家初级卫生中心就诊的18至64岁患者进行了一项37项自填问卷调查。结果:调查对象417人,其中男性295人,占70.7%。363人(87.0%)认为受训者是医疗团队的一员,191人(45.8%)知道自己有权拒绝受训者的检查。受学员一般外貌影响的有232人(55.6%),受学员举止影响的有335人(80.3%)。有361名(86.6%)参与者更愿意在主治医生在场的情况下接受培训生的检查。有302名(72.4%)参与者更喜欢与自己性别相同的学员。有38名(9.1%)参与者声称他们与实习生有过不好的经历。年龄较大的患者、男性和高学历的患者对会诊和检查时实习生的存在更容易接受。结论:在沙特阿拉伯,实习生和医学生在会诊和检查期间的存在已被患者广泛接受。然而,仍有相当数量的病人(特别是女病人)不愿接受实习生和医学生的检查,因此在这种情况下需要主治医生在场并进行监督。
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引用次数: 0
Evaluating Possibilities of Regional Tourism Services in the Air-passenger Transport Global Market (A Case Study of Latvian Market) 航空客运全球市场中区域旅游服务的可能性评价(以拉脱维亚市场为例)
Pub Date : 2018-05-01 DOI: 10.13189/UJM.2018.060502
Kristina Mahareva
The research outlines the issue of specific regional service distribution in small countries' outbound tourism market, as ancillary non-aviation services on the global market of air-passenger transport services (as illustrated by the Latvian market data). The article provides the statistics of passenger flows at Riga airport, which allows evaluating the number of foreign airline passengers arriving in Latvia, considering them as potential consumers of ancillary services in the regional spheres of tourism, leisure, education, etc. The material puts forward the idea of regional service aggregation in the framework of the Next Distribution Capability model introduced by the International Air Transport Association, in cooperation with airline carriers, Global Distribution Systems and international travel associations. The regional aggregator's potential profit was also assessed; and a number of recommendations about its setup and functional structure, as a business company, were offered. PEST-analysis was conducted demonstrating how various factors influence the effectiveness indices for market launches of air-passenger transport services. The paper also emphasizes the expediency of engaging state administration and local government bodies in carrying out a project aimed at creating an aggregator for global distribution of regional services to enhance Latvia's upmarket image and its promotion abroad.
该研究概述了小国出境游市场的特定区域服务分配问题,作为全球航空客运服务市场的辅助非航空服务(如拉脱维亚市场数据所示)。文章提供了里加机场客流的统计数据,从而可以评估抵达拉脱维亚的外国航空公司乘客的数量,将他们视为旅游、休闲、教育等区域辅助服务的潜在消费者。在国际航空运输协会与航空公司、全球分销系统和国际旅游协会合作推出的下一个分销能力模型框架下,提出了区域服务聚合的思想。对区域集成商的潜在利润进行了评估;并对其作为商业公司的设置和功能结构提出了一些建议。通过pest分析,展示了各种因素如何影响航空客运服务市场启动的有效性指标。该文件还强调了让国家行政部门和地方政府机构参与执行一个项目的权宜之计,该项目旨在建立一个区域服务全球分布的集合体,以提高拉脱维亚的高端形象及其在国外的推广。
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引用次数: 0
Tourists Perception about Tourist Attraction of Waterfall in the Village of Senaru District of Bayan North Lombok 游客对北龙目岛巴彦县塞纳鲁村瀑布旅游景点的观感
Pub Date : 2018-05-01 DOI: 10.13189/UJM.2018.060503
I. W. Pantiyasa, G. Pradana, O. Nale
A waterfall in the village of Senaru became an attractive tour that offers natural attraction of waterfall, and also unique and interesting artificial attraction. This fact can potentially attract visitors. But the data of tourists visitation in the last 5 (five) years had fluctuations. It is necessary to research on tourists' perception about waterfall in the village of Senaru. The purpose of this research is to know the tourists perception about attraction, amenities, accessibilities and ancillary. Respondents are visitors and about 60 visitors were chosen by random. This research uses questionnaire as instrument that consists of attraction, amenity, accessibilities and ancillary aspect. Data then analyze using descriptively. The results show that the perception of tourists are average of respondents having good perception on aspects of the attractions of comfort and hygiene, the diversity and security in tourism area, on aspects of accessibilities of road quality, affordability of public transportation and road directions, on aspects of amenities of parking security and capacity, lodging, the capacity of the place of worship, restaurant, gazebo, and on ancillary aspect of officers speed in ticket sales, officers ability and civility on handling of complaints and officers politeness in the area of a waterfall.
Senaru村的瀑布成为一个有吸引力的旅游景点,既有瀑布的自然吸引力,也有独特而有趣的人工吸引力。这一事实可能会吸引游客。但近5年的游客访问量数据有波动。有必要对Senaru村游客对瀑布的感知进行研究。本研究的目的是了解游客对吸引力、便利设施、可达性和辅助性的感知。调查对象是游客,随机抽取约60名游客。本研究以问卷调查为工具,由吸引力、舒适性、可达性和辅助性四个方面组成。然后用描述性的方法分析数据。结果表明:游客对旅游区的舒适度和卫生吸引力、旅游区的多样性和安全性、道路质量的可达性、公共交通的可负担性和道路方向、停车安全和容量、住宿、宗教场所容量、餐馆、凉亭等便利设施、售票人员速度等辅助方面的感知较好;职员处理投诉的能力和礼貌,以及职员在瀑布附近的礼貌。
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引用次数: 3
Restructuring Regional Economy Based on ICT Networks 基于ICT网络重构区域经济
Pub Date : 2018-04-01 DOI: 10.13189/ujm.2018.060404
M. Hirano
Information and Communication Technology (ICT) gave us great influence on our society/industries as a kind of paradigm shift in many aspects. For many rural regions in advanced countries, globalization accelerated by ICT advancement caused some negative influences in industries. Manufacturing industry and agriculture in those regions were damaged and stagnated by competing with low cost products/labor-force in merging countries. The stagnation of regional economy also promoted degradation of regional commerce and unemployment that caused depopulation and aging issues in regional community. However, on the other hand, ICT advancement also brought us new potential of regional industries through virtual clustering by networking. Many small enterprises can be virtually integrated through ICT networks and can be enhanced their power by virtual integration such as real industrial clustering. By joining in such clustering, many regional enterprises regained their power. And by restructuring regional industries with those enterprises, regional economy has been recovered in some cases. This study introduces some cases of virtual clustering in industries and some regions recovering their economy by restructuring regional industries. Their manners to restructure regional economy are very suggestive for regional societies to escape from undesirable negative circulation of de-industrialization/unemployment and to realize sustainable development.
信息和通信技术(ICT)给我们的社会/行业带来了巨大的影响,在许多方面都是一种范式转变。对于发达国家的许多农村地区来说,由于信息通信技术的进步而加速的全球化对工业造成了一些负面影响。这些地区的制造业和农业由于与合并国家的低成本产品/劳动力竞争而受到损害和停滞不前。区域经济的停滞也促进了区域商业的退化和失业,造成了区域社区的人口减少和老龄化问题。但另一方面,信息通信技术的进步也通过网络化的虚拟集群为我们带来了新的区域产业潜力。许多小企业可以通过ICT网络进行虚拟整合,可以通过虚拟整合如真正的产业集群来增强其实力。通过加入这种集群,许多区域企业重新获得了力量。通过利用这些企业对区域产业进行重组,在一定程度上带动了区域经济的复苏。本文介绍了一些产业虚拟集群的实例,以及一些通过区域产业结构调整实现经济复苏的地区。他们的区域经济结构调整方式对区域社会摆脱去工业化/失业的不良恶性循环,实现可持续发展具有重要的启示意义。
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引用次数: 0
Management Information Systems, Conceptual Dimensions of Information Quality and Quality of Managerial Decisions: Modelling Artificial Neural Networks 管理信息系统,信息质量和管理决策质量的概念维度:人工神经网络建模
Pub Date : 2018-04-01 DOI: 10.13189/ujm.2018.060403
Hossein Hakimpoor, M. Khairabadi
The effect of information system on decision making is a central concern in the field of information system (IS). Information systems form the backbone of any business process integration and the main objective of information systems is helping decision makers by providing accurate and time based information helping them in making the right decisions in turbulent environment. The present study has been performed to examine the impact of using management information systems (MIS) and conceptual dimensions of information quality on the quality of managerial decisions in public organizations in Iran. Sample of the study was 250 of the managers from 17 public organizations that were chosen randomly and data was collected on 2015. Using artificial neural networks (ANN) analysis results show that MIS and conceptual dimensions of information quality have a positive effect on quality of managerial decisions and this effect is stronger when MIS and conceptual dimensions of information quality are merged.
信息系统对决策的影响是信息系统领域关注的中心问题。信息系统构成了任何业务流程集成的支柱,信息系统的主要目标是通过提供准确和基于时间的信息来帮助决策者,帮助他们在动荡的环境中做出正确的决策。本研究的目的是审查使用管理信息系统(MIS)和信息质量的概念层面对伊朗公共组织管理决策质量的影响。研究样本为随机抽取的17家公共机构管理者中的250人,数据采集时间为2015年。利用人工神经网络(ANN)分析结果表明,信息管理信息系统和信息质量的概念维度对管理决策质量有积极的影响,当信息管理信息系统和信息质量的概念维度合并时,这种影响更强。
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引用次数: 6
An Extent Analysis of 3PL Provider Selection Criteria: Turkey Cement Sector 第三方物流供应商选择标准的范围分析:土耳其水泥行业
Pub Date : 2018-04-01 DOI: 10.13189/UJM.2018.060401
B. Bulğurcu, Gulsun Nakiboglu
Outsourcing has become an increasingly popular means for businesses through which to improve their efficiency. Logistics outsourcing can be described as transferring some of the logistics functions to an external firm. This paper aims to identify the selection criteria that are used by logistics service providers in Turkey's cement sector in choosing the third-party service provider. By drawing on Chang's Extent Analysis on Fuzzy Analytical Hierarchy Process (FAHP), the present paper evaluates cost, service/operation quality, competencies, general attributes of firms and relational factors as the main criteria, and considers explanatory 29 sub-criteria. In doing so, a questionnaire which was prepared in the pairwise comparison model was used as a large sample to collect data from a total of 25 experts working in 14 cement companies. As a result, the analysis identifies service/operation quality as the most important one among the main criteria, and determines the service price as the most preferred criterion among the sub-criteria. The study and results both provides particular insight into a specific sector as it is based on the data collected from a large number of experts in one sector, and offers an opportunity for other sectors from the same point of view.
外包已成为企业提高效率的一种日益流行的手段。物流外包可以被描述为将一些物流功能转移到外部公司。本文旨在确定土耳其水泥行业物流服务提供商在选择第三方服务提供商时所使用的选择标准。本文借鉴Chang的模糊层次分析法(FAHP),以成本、服务/运营质量、胜任力、企业一般属性和相关因素为主要评价标准,并考虑了解释性的29个子标准。在此过程中,我们使用两两比较模型中准备的问卷作为大样本,从14家水泥公司的25名专家中收集数据。因此,分析将服务/运营质量确定为主要标准中最重要的标准,并将服务价格确定为子标准中最受欢迎的标准。这项研究和结果既提供了对特定行业的特殊见解,因为它是基于从一个行业的大量专家收集的数据,也从同样的角度为其他行业提供了机会。
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引用次数: 0
Towards the Implementation of Sustainable Development Goals at the University of Guadalajara, Mexico 在墨西哥瓜达拉哈拉大学举办的“实现可持续发展目标”研讨会
Pub Date : 2018-04-01 DOI: 10.13189/UJM.2018.060402
M. García, Carla Aceves Avila
The focus of this article is to examine how higher education institutions in Mexico are preparing for implementation of the Sustainable Development Goals (SDG) agenda. Specifically, we have developed a case study of the University of Guadalajara (UdG), the second largest higher education institution in Mexico, by identifying its institutional sustainability programs as preconditions toward the achievement of SDGs. For this purpose, we first analyze the evolution of UdG's sustainability programs and their preliminary results, including participation in nationwide higher education sustainable development partnerships and consortiums. We then explore how these institutional programs might harmonize with the sustainable development goals and targets. Finally, and based on the main environmental issues faced by each region of the state of Jalisco, we propose a statewide SDG preliminary agenda that links UdG's outreach and research programs with sustainable development policies of local governments.
本文的重点是研究墨西哥的高等教育机构如何为实施可持续发展目标(SDG)议程做准备。具体而言,我们对墨西哥第二大高等教育机构瓜达拉哈拉大学(University of Guadalajara, UdG)进行了案例研究,将其机构可持续性项目确定为实现可持续发展目标的先决条件。为此,我们首先分析了UdG可持续发展计划的演变及其初步成果,包括参与全国性高等教育可持续发展伙伴关系和财团。然后,我们将探讨这些机构方案如何与可持续发展目标和指标相协调。最后,根据哈利斯科州各地区面临的主要环境问题,我们提出了一项全州范围的可持续发展目标初步议程,将可持续发展目标的推广和研究项目与地方政府的可持续发展政策联系起来。
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引用次数: 0
Insights into a Graduate Degree in Industrial Distribution Offered by Distance Education 远程教育提供的工业分配研究生学位的见解
Pub Date : 2018-03-01 DOI: 10.13189/UJM.2018.060303
Daniel F. Jennings, B. Nagarathnam, F. B. Lawrence
Wholesale Distribution in the United States is a $6 trillion dollar industry that includes 370,000 businesses that employ 6 million people. With evolving distribution business models, margin pressure, and an aging workforce, distributors are faced with a talent management crisis, especially with hiring, developing and retaining managers and developing a leadership pipeline. Traditionally, distributors promoted for their managerial and leadership positions based on tenure and prior job performance. With an increase in the need for business competitiveness, customer experience, value added services and innovative new solutions, distributors need to develop competency based mid-mangers who can effectively drive change and impact profitability.
批发分销在美国是一个价值6万亿美元的产业,包括37万家企业,雇佣600万人。随着分销业务模式的发展、利润压力和劳动力老龄化,分销商面临着人才管理危机,特别是在招聘、培养和留住经理以及发展领导渠道方面。传统上,经销商的晋升是基于他们的任期和以前的工作表现。随着对业务竞争力、客户体验、增值服务和创新解决方案需求的增加,分销商需要培养能够有效推动变革和影响盈利能力的中层管理人员。
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引用次数: 1
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Universal journal of management
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