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Language Management in MICE Industries 会展业的语言管理
Pub Date : 2020-07-01 DOI: 10.13189/ujm.2020.080404
Te Yi Chang, I. Tsai
Listening cannot be overemphasized since it is a vital skill in terms of the four language arts, language learning, and language teaching. The strategies that MICE-major university students might like are explored for their listening comprehension. Moreover, the research revealed the type of listening comprehension test item that could be difficult for students and indicated the difficulty that students might have in comprehending the test item so as to find some good strategies to overcome the difficulties. Furthermore, the classification of listening comprehension test items will conform to that of educational objectives of cognitive domain based on Bloom's (1974) taxonomies of educational learning [5]. Based on the findings, MICE-major university students will review their learning process and ask for more listening practice and strategic guidance in the hope that such activities will improve their listening comprehension and solve their listening difficulties, so that language teachers will create a win-win opportunity to double-check instructional deficiencies and offer supplementary aids. The qualitative research was conducted through a semi-structure interview. Based on academic performance, subjects recruited in this study were included 24 MICE-major students, 12 of whom were chosen as HPL students while the other 12 as LPL ones at National Kaohsiung University of Hospitality and Tourism in Kaohsiung City, Taiwan. The instruments used in this study included the simulated listening comprehension test of the Intermediate Level of the GEPT, and listening comprehension strategy questionnaire designed by the researchers. The pedagogical implication of research results will help ESP teachers to enhance their MICE-major university students' listening comprehension in their oral communication as required at work.
听力是四门语言艺术、语言学习和语言教学中的一项重要技能,因此再怎么强调也不为过。探讨了会展专业大学生可能喜欢的听力理解策略。此外,研究还揭示了学生可能难以理解的听力测试项目的类型,并指出了学生在理解测试项目时可能遇到的困难,从而找到一些好的策略来克服困难。此外,根据Bloom(1974)的教育学习分类法[5],听力理解测试项目的分类将符合认知领域教育目标的分类。根据调查结果,会展专业的大学生会回顾自己的学习过程,要求更多的听力练习和策略指导,希望这些活动能够提高他们的听力理解能力,解决他们的听力困难,这样语言教师就会创造一个双赢的机会,反复检查教学缺陷并提供补充帮助。质性研究采用半结构访谈法进行。本研究以学习成绩为基准,选取24名台湾高雄国立酒店旅游大学会展专业学生,其中12名为高阶客旅学生,其余12名为低阶客旅学生。本研究使用的工具包括普通英语考试中级水平模拟听力测试和研究者自行设计的听力理解策略问卷。研究结果的教学意义将有助于ESP教师根据工作需要,提高他们的会展专业大学生在口语交际中的听力理解能力。
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引用次数: 0
Current Status and Factors Affecting Knowledge Sharing Practices among Health Professionals in Hiwot Fana Specialized University Hospital in Ethiopia 埃塞俄比亚希沃特法纳专科大学医院卫生专业人员知识共享实践的现状及影响因素
Pub Date : 2020-07-01 DOI: 10.13189/ujm.2020.080405
Endris MamoMulate, L. Gojeh
Knowledge sharing is about sharing relevant task (skills, experiences) among team members or with other people and making the shared knowledge reusable. Hence, the objective of this study was to assess the current status and factors affecting knowledge sharing practices among health professionals in Hiwot Fana Specialize University Hospital in Ethiopia. A Cross-sectional research method with questionnaire was employed for the study. The sample size was 152 categories of health professionals that were: 46 nurses, 18 doctors, 15 radiologists, 26 laboratory technologists, 22 health officers and 26 pharmacists; selected from a population of 268 professionals in the hospital. The sampling technique was stratified simple random sampling. The results showed that the current status of Knowledge Sharing practices by all categories of health professionals was 'high' in areas such as: formal training programs and workshops to share knowledge (3.43); individuals' pleasure to share their know-how, information, working experience and knowledge to colleagues voluntarily (3.81); individuals' pleasure to share freely information and knowledge that improves the hospital performance (4.00) and colleagues awareness of the importance of knowledge sharing in the hospital (3.90). Knowledge sharing was 'very low' based on the non-availability of motivational scheme in the hospital to motivate knowledge sharing (1.74) but 'low' on staffs feeling of motivation to share knowledge in the hospital (2.44). However, there were factors that affected knowledge sharing practices, which included: lack of willingness by colleagues to share their information with other colleagues at all times; lack of awareness on the importance of knowledge sharing in the day- to- day work and lack of intrinsic motivation that staff would gain new ideas, technologies skills or techniques by sharing knowledge. The study concludes that there were variations in the opinions of the categories of health professionals on the current status and factors affecting knowledge sharing practices in the hospital.
知识共享是指在团队成员之间或与其他人之间共享相关任务(技能、经验),并使共享的知识可重用。因此,本研究的目的是评估埃塞俄比亚Hiwot Fana专科大学医院卫生专业人员之间知识共享实践的现状和影响因素。本研究采用问卷调查的横断面研究方法。样本量为152类卫生专业人员:46名护士、18名医生、15名放射科医生、26名实验室技术人员、22名卫生官员和26名药剂师;从该医院的268名专业人员中选出。抽样方法为分层简单随机抽样。结果表明,各类卫生专业人员的知识共享实践现状“高”,包括:正式的培训计划和研讨会,以分享知识(3.43);个人自愿向同事分享其专有技术、信息、工作经验和知识的快乐程度(3.81);个人乐于自由分享信息和知识,从而提高医院绩效(4.00),同事意识到医院知识共享的重要性(3.90)。知识共享“非常低”,这是由于医院没有激励方案来激励知识共享(1.74),但员工对医院知识共享的动机感觉“很低”(2.44)。然而,也有影响知识共享实践的因素,包括:同事缺乏随时与其他同事分享信息的意愿;缺乏对日常工作中知识共享重要性的认识,缺乏员工通过知识共享获得新思想、新技术、新技能或新技术的内在动力。本研究的结论是,不同类别的卫生专业人员对医院知识共享实践的现状和影响因素的看法存在差异。
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引用次数: 1
Psychodynamics from the Perspective of Non-family Employees during a Small Family Business Succession 小型家族企业传承过程中非家族员工的心理动力学研究
Pub Date : 2020-07-01 DOI: 10.13189/ujm.2020.080401
Sari Savolainen
This study analyses changes in non-family employees' psychodynamics during the family business succession process. Based on the main principles of human psychodynamics and from a non-family employee's perspective, this study examines how changes implemented in a family business succession influence the daily interaction between family owners and non-family employees. The study has been implemented using qualitative research methods and analysis of reached information was analysed by hermeneutic analysis. Based on case study approach this study has found that employees can influence the planning and the implementation of succession but are not actually the direct participants in this process, which is reserved primarily for the new owner/successor. It is important for the employees' psychodynamic process that they are given information about the succession and the information they are given is acted upon in the manner in which it was originally described. If non-family employees can express their thoughts and possibly influence the implementation of changes, that could lead to an improvement of their overall psychodynamic balance as it relates to the family business. The psychodynamic balance affects the employees work well-being and motivation. If employees are given information that differs greatly from the actions that are implemented within the family business that increases the need to balance the psychodynamic process and further decreases the employees sense of work wellbeing and motivation.
本研究分析了家族企业传承过程中非家族员工心理动力学的变化。本研究基于人类心理动力学的主要原理,从非家族员工的角度,考察了家族企业继承过程中实施的变化如何影响家族所有者与非家族员工之间的日常互动。本研究采用定性研究方法,并通过解释学分析对已达到的信息进行分析。基于案例研究法,本研究发现,员工可以影响继任的计划和实施,但实际上并不是这一过程的直接参与者,这主要是为新的所有者/继任者保留的。对员工的心理动力学过程来说,重要的是向他们提供有关继承的信息,并按照最初描述的方式对他们提供的信息采取行动。如果非家族员工能够表达自己的想法,并可能影响变革的实施,这可能会导致他们与家族企业有关的整体心理动力平衡的改善。心理动力平衡影响员工的工作幸福感和工作动机。如果员工得到的信息与家族企业中实施的行动有很大的不同,就会增加平衡心理动力学过程的需要,进一步降低员工的工作幸福感和积极性。
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引用次数: 1
Operating a Virtual Organization (QKC) to Be Effective as a Curatorial Platform 运营虚拟组织(QKC)作为有效的策展平台
Pub Date : 2020-07-01 DOI: 10.13189/ujm.2020.080403
Sheng-Pin Kuan, Horng-linn Perng
This is an act ive and progressive program. Quality Knowledge Community (QKC) is organized by a group of members of Chinese Society for Quality (CSQ) voluntarily. The reason why we call QKC a virtual organization is that it is an informal organization in CSQ; it has no obligation for anybody; its members come from different educational levels, experience, age, job position, geographic; it was stem from QCRG which was a seminar group that had been active for more than 30 years. We have seminars twice a month. In addit ion, we communicate on various kinds of knowledge websites . Firstly, we clarify our v isions, goals and strategies, then we utilize technology roadmap to develop short-term, medium-term and long-term plan of QKC, we name it “QKC Roadmap 2016~2024”. We deploy annual plan referring to the roadmap and check it quarterly, and then we build a living mechanis m to assure “QKC Roadmap 2016~2024” running effectively, we call it “A Time Stamped PDCA”. Through the Internet informat ion trend, we can also collect valuable in formation based on our own cognition, and then attach new interpretations and meanings to establish a communication and operation platform for innovation and quality management knowledge to identify these documented information and knowledge that improve the quality of life, product quality, service quality, environmental quality, and human quality for global Chinese and people from worldwide who agree with CSQ / QKC to share and apply. This is the new interpretation of CSQ / QKC, the platform of curat ion era for professional quality knowledge. This article tries to depict how QKC can operate such kind of virtual organization from the stage of forming, storming, norming, to performing.
这是一个积极进取的计划。质量知识共同体(QKC)是由中国质量学会会员自愿组织的。我们之所以称QKC为虚拟组织,是因为它是CSQ中的一种非正式组织;它对任何人都没有义务;其成员来自不同的教育水平、经历、年龄、工作岗位、地域;它起源于QCRG,这是一个活跃了30多年的研讨会小组。我们每个月有两次研讨会。此外,我们在各种知识网站上交流。首先,我们明确了我们的愿景、目标和战略,然后我们利用技术路线图制定了QKC的短期、中期和长期计划,我们称之为“QKC路线图2016~2024”。我们根据路线图部署年度计划,并按季度对其进行检查,从而建立一个活的机制来保证“QKC路线图2016~2024”的有效运行,我们称之为“时间戳PDCA”。通过互联网信息趋势,我们也可以根据自己的认知收集有价值的信息,然后附加新的解释和含义,建立创新和质量管理知识的交流和运营平台,识别这些改善生活质量、产品质量、服务质量、环境质量、为全球华人和认同CSQ / QKC的世界各地人士分享和应用。这是策展时代专业素质知识平台CSQ / QKC的新诠释。本文试图描述QKC如何从形成、酝酿、规范到执行的各个阶段来运作这种虚拟组织。
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引用次数: 0
Psychological Contracts, Work Behaviour and Turnover Intention in the Hong Kong Telecommunications Industry 香港电讯业的心理契约、工作行为及离职意向
Pub Date : 2020-07-01 DOI: 10.13189/UJM.2020.080402
Ruth Ma, Eric C. K. Cheng
This paper reports a quantitative study of psychological contract between employees and employers in the telecommunications industry in Hong Kong, and the relationships between the psychological contract, work behaviour and turnover intention. Previous research in the telecommunications industry in Hong Kong has focused mainly on consumer protection and telecommunications market competition, and research has seldom been done on the human resources issues in this industry. This research investigates the informal relationship between employees and employers in the telecommunications industry in Hong Kong. A quantitative research methodology was used in this research by surveying employees. A total of 227 valid responses were received, and the data was analysed by Partial Least Squares Structural Equation Modelling (PLS-SEM). The results found that the psychological contract has a significant relationship with work behaviour and turnover intention. The psychological contract is a better means of explaining turnover intention than work behaviour. Business managers can leverage this finding to develop better plans and approaches to deal with work behaviour and turnover intention issues. The outcomes also provide empirical evidence to validate the psychological contract inventory developed by Rousseau [1]. This research contributes to the development of human resource theory and practice.
本文对香港电讯业雇员与雇主之间的心理契约进行了定量研究,并探讨了心理契约、工作行为与离职倾向之间的关系。以往对香港电信业的研究主要集中在消费者保护和电信市场竞争方面,很少对该行业的人力资源问题进行研究。本研究旨在探讨香港电讯业雇员与雇主之间的非正式关系。本研究采用定量研究方法对员工进行调查。共收到227份有效问卷,采用偏最小二乘结构方程模型(PLS-SEM)对数据进行分析。结果发现,心理契约对工作行为和离职倾向有显著的影响。心理契约比工作行为更能解释离职倾向。业务经理可以利用这一发现来制定更好的计划和方法来处理工作行为和离职意向问题。研究结果也为卢梭的心理契约量表的有效性提供了实证证据。本研究有助于人力资源理论和实践的发展。
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引用次数: 1
Supplier Relationship Management Goes Digital: First Empirical Insights 供应商关系管理走向数字化:首次实证分析
Pub Date : 2020-05-01 DOI: 10.13189/ujm.2020.080303
Elisabeth Fröhlich, Kristina Steinbiß
In an increasingly competitive environment, suppliers are now seen as an important source of innovation. Long-term partnerships enable companies to access the knowledge of suppliers to optimize their business. "Procurement 4.0" is one of the concepts that come to the fore when talking about digitalization of business processes. The major aim of this research is to discuss a conceptual model of "Procurement 4.0" and its potential to rethink the management of supplier relationships, which will be one of the main future tasks of procurement. The paper is based on a factual-analytical research approach that serves to continuously specify and supplement the elements of the frame of reference: Two challenging concepts, "Procurement 4.0" and Supplier Relationship Management, are merged to contribute to the fact that purchasing is indispensable as an "interface" within a global supply chain to reap the benefits of digitization. The factors that prove to be obstacles to digital supplier relationship management along the digital supplier journey e.g. lack of guidelines, approaches or tools and a lack of understanding of the importance of long-term relationships are reflected within the identified technologies of digital transformation. A comprehensive analysis of the given situation within digital supplier relationship management in Germany is provided. The most important digital supplier touchpoints are discussed in order to develop a traditional supplier relationship towards a digital relationship management. Thus, this paper succeeds in illustrating how the innovative concept of a supplier journey can be implemented in practice to counteract the future, entrepreneurial challenges.
在竞争日益激烈的环境中,供应商现在被视为创新的重要来源。长期的合作伙伴关系使公司能够获得供应商的知识,以优化他们的业务。“采购4.0”是在谈论业务流程数字化时出现的概念之一。本研究的主要目的是讨论“采购4.0”的概念模型及其重新思考供应商关系管理的潜力,这将是采购未来的主要任务之一。本文基于一种事实分析研究方法,该方法有助于持续指定和补充参考框架的要素:两个具有挑战性的概念,“采购4.0”和供应商关系管理,被合并,以促进采购作为全球供应链中不可或缺的“接口”,以获得数字化的好处。在数字化供应商过程中,阻碍数字化供应商关系管理的因素,如缺乏指导方针、方法或工具,以及对长期关系的重要性缺乏理解,都反映在数字化转型的确定技术中。对德国数字化供应商关系管理的现状进行了全面分析。为了使传统的供应商关系向数字化关系管理发展,本文讨论了最重要的数字化供应商接触点。因此,本文成功地说明了供应商旅程的创新概念如何在实践中实施,以应对未来的创业挑战。
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引用次数: 2
Forecasts of the Payment Card Market in China 中国支付卡市场预测
Pub Date : 2020-05-01 DOI: 10.13189/ujm.2020.080305
Wiśniewski Jerzy Witold
The dynamic growth of the payment card market and the increase in the number of non-cash transactions is a global trend in payments. In most developed countries of the world, cashless payments have been displacing cash. One non-cash-payment instrument are payment cards, the use of which requires development of an infrastructure that allows cashless payments. The most important components of such infrastructure are ATMs and the points of sale (POS) enabling payment card transactions. The aim of the study is to assess the impact of the rising pay in China on various characteristics of the payment card market as well as to estimate forecasts of these significant variables representing the Chinese payment card market. A hypothesis is formulated that the increase in the citizens' wealth, expressed by the dynamically rising pay, has impact on the significant development of the payment card market in China. The tool used to analyze the mechanisms of the payment card market infrastructure will be an adequate econometric model consisting of many stochastic equations. The equation will be of a recursive-system nature. Consequently, forecasting from this model will be done using a chain technique. The rising pay in China stimulates the dynamic development of the payment card market. The number of these cards and their use for cashless transactions have been increasing in particular. Cashless card payments in China are currently at a relatively low level. To increase the intensity of such payments, new institutional solutions are required, especially of an economic nature, encouraging the payment card holders to carry out non-cash transactions.
支付卡市场的动态增长和非现金交易数量的增加是全球支付的趋势。在世界上大多数发达国家,无现金支付已经取代了现金。一种非现金支付工具是支付卡,使用支付卡需要开发允许无现金支付的基础设施。这种基础设施的最重要组件是支持支付卡交易的自动取款机和销售点(POS)。本研究的目的是评估中国工资上涨对支付卡市场各种特征的影响,以及估计代表中国支付卡市场的这些重要变量的预测。提出了一个假设,即公民财富的增加(表现为动态增长的工资)对中国支付卡市场的显著发展产生了影响。用于分析支付卡市场基础设施机制的工具将是一个由许多随机方程组成的适当的计量经济模型。这个方程将具有递归系统的性质。因此,该模型的预测将使用链技术进行。中国工资的上涨刺激了支付卡市场的动态发展。这些卡的数量和它们在无现金交易中的使用一直在增加。中国的无现金卡支付目前处于相对较低的水平。为了增加这种支付的强度,需要新的体制解决办法,特别是经济性质的办法,鼓励支付卡持有者进行非现金交易。
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引用次数: 0
New Operational Availability Model to Evaluate Manufacturing Throughput: Advanced TPS for Global Production 评估生产吞吐量的新操作可用性模型:全球生产的先进TPS
Pub Date : 2020-05-01 DOI: 10.13189/ujm.2020.080306
H. Sakai, Joseph W. H. Li
To achieve simultaneous, worldwide high quality assurance and other global production developments, today's task is to maintain high reliability in production facilities and operations. In response to the increasing expansion of overseas plants, it is necessary to improve and maintain highly accurate production equipment and operations through the development of intelligence operators. The authors have clarified Advanced TPS as a global production technology and management model designed to realize high quality assurance in global production. Manufacturing throughput (Throughput) is oriented toward the reduction of time required by the manufacturing process, so that the profitability can be increased. Therefore, the authors have recognized the operational availability a key indicator in order to evaluate the throughput. This paper will introduce a new operational availability model to identify 1) the development of throughput to link the impact from one step to following step and 2) the contribution of each factors and each step for manufacturing process to pinpoint the bottleneck of the throughput. With improvement to these bottlenecks, the business will be successful while minimizing cost. The effectiveness of this system has been verified at the Toyota USA.
为了同时实现全球高质量保证和其他全球生产发展,今天的任务是保持生产设施和操作的高可靠性。为了应对海外工厂的不断扩大,有必要通过发展智能操作员来改进和保持高度精确的生产设备和操作。作者明确了先进TPS是一种全球化生产技术和管理模式,旨在实现全球生产的高质量保证。制造吞吐量(throughput)是以减少制造过程所需的时间为导向,从而提高盈利能力。因此,作者认识到操作可用性是评估吞吐量的关键指标。本文将引入一个新的操作可用性模型,以确定1)吞吐量的发展,将从一个步骤到下一个步骤的影响联系起来;2)每个因素和每个步骤对制造过程的贡献,以确定吞吐量的瓶颈。通过改进这些瓶颈,业务将在最小化成本的同时获得成功。该系统的有效性已在丰田美国工厂得到验证。
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引用次数: 0
A Study on the Impact of Regional Environments between Vietnam and Taiwan to Taiwanese Manufacturing Firms' R&D Locational Choices 越南与台湾区域环境对台湾制造企业研发区位选择的影响研究
Pub Date : 2020-05-01 DOI: 10.13189/ujm.2020.080302
C. Tsai, Wen-chung Hsu, Chih-Chia Liao, Chou Yeng Han
This paper analyzes the impact of RD Taiwan possesses in negligible energies of regional creativity.
本文分析了台湾研发所具有的可忽略的区域创造力的影响。
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引用次数: 0
Determinants of Consumers' Perceived Experience Value in Relation to Online Organic Food Purchase 在线有机食品购买中消费者感知体验价值的决定因素
Pub Date : 2020-05-01 DOI: 10.13189/ujm.2020.080304
Sanjukta Ghosh
Organic food buying behavior is high involvement purchase and related to consumers' deeper value system. The decision-making is quiet complex due to its high price and lack of trustworthiness. Therefore, there is a need for separate and more engaging shopping platform, which can co-create a delightful and enjoyable shopping experience for the consumers. Literature does not give a clear understanding about the factors which can influence Consumers' Perceived Experience Value (CPEV). Hence the study aims to identify the drivers or the determinants of CPEV in relation to online organic food purchase. The objectives of this study are to identify the domain of constructs along with their respective items for CPEV and their relation through qualitative exploration and validate the items for respective construct through Exploratory and Confirmatory Factor Analysis. The study contributes a scale which can measure the constructs like Cognitive Engagement, Emotional Engagement, Behavioral Engagement, Telepresence, Willingness to co-create, Willingness to pay for Experience and Ease of Use in relation to online organic food purchase which was not available in the existing literature. This will be beneficial for the organic food producers to develop a digital marketing strategy and penetrate the market. The study will also help the service and experience designers to explore these opportunities and create a platform for the small-scale farmers and contribute in their livelihood development.
有机食品购买行为属于高介入购买,与消费者深层价值体系相关。由于其高昂的价格和缺乏可信度,决策非常复杂。因此,需要一个独立的、更具吸引力的购物平台,共同为消费者创造愉快的购物体验。文献对影响消费者感知体验价值(CPEV)的因素并没有给出明确的认识。因此,该研究旨在确定与在线有机食品购买相关的CPEV的驱动因素或决定因素。本研究的目的是通过定性探索来确定构念的领域及其各自的CPEV项目及其关系,并通过探索性和验证性因子分析来验证各自构念的项目。本研究提供了一个量表,可以测量与在线有机食品购买相关的认知参与、情感参与、行为参与、远程呈现、共同创造意愿、为体验付费意愿和易用性等构式,这在现有文献中是没有的。这将有利于有机食品生产商制定数字营销策略并渗透市场。这项研究还将帮助服务和体验设计师探索这些机会,为小农创造一个平台,为他们的生计发展做出贡献。
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引用次数: 2
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Universal journal of management
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