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Enterprise Adoption of Telehealth: An Academic Medical Center's Experience Utilizing the Telehealth Service Implementation Model. 企业采用远程医疗:一个学术医疗中心利用远程医疗服务实施模式的经验。
Pub Date : 2021-06-03 eCollection Date: 2021-06-01 DOI: 10.1089/tmr.2021.0006
Shawn Valenta, Jillian Harvey, Emily Sederstrom, Meghan Glanville, Tasia Walsh, Dee Ford

There are numerous challenges to developing and sustaining successful telehealth services and a paucity of guiding frameworks to inform telehealth strategy, design, and ongoing operations. The framework Telehealth Service Implementation Model (TSIM)™ was developed to provide a guiding telehealth framework that enables grassroots innovations and accounts for the many factors and domains necessary for successful telehealth service development, implementation, and sustainment. TSIM includes six phases: (1) Pipeline, (2) Strategy, (3) Development, (4) Implementation, (5) Operations, and (6) Continuous Quality Improvement. TSIM provides common terminology for improved team coordination, checkpoints, and milestones to facilitate scaling telehealth services, and a process to get stalled services back on track. TSIM provides an invaluable framework to assist organizations in developing a strategic vision for telehealth services, designing telehealth services enabled for success, and monitoring for high quality and high reliability.

发展和维持成功的远程保健服务面临许多挑战,而且缺乏指导框架,为远程保健战略、设计和正在进行的业务提供信息。框架远程医疗服务实施模型(TSIM)™的开发是为了提供一个指导性的远程医疗框架,使基层创新和考虑到成功的远程医疗服务开发、实施和维持所必需的许多因素和领域。TSIM包括六个阶段:(1)管道,(2)战略,(3)开发,(4)实施,(5)运营,(6)持续质量改进。TSIM为改进的团队协调、检查点和里程碑提供了通用术语,以促进扩展远程医疗服务,并提供了使停滞的服务恢复正常的流程。TSIM提供了一个宝贵的框架,以协助各组织制定远程保健服务的战略愿景,设计成功的远程保健服务,并监测高质量和高可靠性。
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引用次数: 1
Seeing the Value of Video: A Qualitative Study on Patient Preference for Using Video in a Veteran Affairs Telemental Health Program Evaluation. 看到视频的价值:退伍军人事务远程心理健康项目评估中患者使用视频偏好的定性研究。
Pub Date : 2021-05-31 eCollection Date: 2021-01-01 DOI: 10.1089/tmr.2021.0005
Patricia V Chen, Ashley Helm, Terri Fletcher, Miryam Wassef, Julianna Hogan, Amy Amspoker, Marylène Cloitre, Jan Lindsay

Background: As the use of telemental health-mental health care delivered through video or phone-has increased in the era of COVID, it is important to understand patients' preferences and perspectives regarding the use of video for telehealth visits. A new web-based treatment program for veterans uses video visits with mental health experts to supplement its online cognitive behavioral therapy to treat clinically significant symptoms of depression and/or post-traumatic stress disorder. Objective: As part of the program evaluation, Veterans were asked, "How important was it for you to be able to physically see your provider through video telehealth?" to understand whether they thought using video was important and why it may or may not be important. Materials and Methods: The study uses data from the program's exit survey and exit interview. The surveys and interviews were conducted over a 19-month period. Surveys and interviews were conducted over the phone with note taking. Matrix and content analyses were used to analyze the qualitative data-predetermined themes and emergent themes were analyzed and inform findings. Results: Seventy-three veterans completed a survey. Of these, 64 completed an interview. The majority of veterans surveyed (75%) said that it was "very important" to physically see their provider through video telehealth, 23% said that it was at least "somewhat important" or "not at all important." This study highlights three main themes found in the qualitative data: patients discuss (1) advantages of using video, (2) why they dislike video, and (3) technological barriers to using video. Conclusions: Being able to visually see a provider, and be seen by a provider, has distinct benefits for care and relationship building that are difficult to achieve over the phone. This has important implications for the future delivery of telemental health care and deserves consideration as patients and providers decide whether to use phone or video for remotely delivered care.

背景:在新冠肺炎时代,通过视频或电话提供的远程精神卫生保健的使用有所增加,了解患者对使用视频进行远程卫生就诊的偏好和观点非常重要。一个新的基于网络的退伍军人治疗项目使用与心理健康专家的视频访问来补充其在线认知行为疗法,以治疗抑郁症和/或创伤后应激障碍的临床显著症状。目的:作为项目评估的一部分,退伍军人被问及:“通过视频远程医疗亲眼看到你的医生对你来说有多重要?”以了解他们是否认为使用视频很重要,以及为什么它可能重要,也可能不重要。材料和方法:本研究使用的数据来自该项目的离职调查和离职访谈。调查和访谈持续了19个月。调查和访谈是通过电话进行的,并做了笔记。使用矩阵和内容分析来分析定性数据——预先确定的主题和紧急主题被分析并告知调查结果。结果:73名退伍军人完成了问卷调查。其中64人完成了面试。接受调查的大多数退伍军人(75%)表示,通过视频远程医疗亲自去看他们的医生“非常重要”,23%的人表示至少“有些重要”或“根本不重要”。本研究突出了定性数据中发现的三个主题:患者讨论(1)使用视频的优势,(2)他们不喜欢视频的原因,以及(3)使用视频的技术障碍。结论:能够直观地看到提供者,并被提供者看到,对护理和建立关系有明显的好处,这是很难通过电话实现的。这对未来提供远程医疗保健具有重要意义,值得患者和提供者在决定是否使用电话或视频进行远程医疗时加以考虑。
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引用次数: 13
Inpatient Telehealth and Coronavirus Disease 2019 Outcomes: Experiences in Alabama. 住院远程医疗和2019冠状病毒病的结果:阿拉巴马州的经验。
Pub Date : 2021-05-18 eCollection Date: 2021-01-01 DOI: 10.1089/tmr.2021.0004
Kierstin Cates Kennedy, Kristine R Hearld, Brian May, Allyson G Hall, Sue S Feldman, Kyndal McKnight, Abigayle Kraus, Wendy Feng, William Opoku-Agyeman

Background: During the early months of the coronavirus disease 2019 (COVID-19) pandemic, hospitals were concerned about preserving personal protective equipment. UAB Hospital Medicine designed a strategy to outfit acute care patient rooms on a COVID-19 unit with telemedicine technology to allow for remote clinician rounding. Objective: To describe one hospital's experience with inpatient telehealth and compare outcomes between patients with and without inpatient telehealth visits. Design and Methods: Retrospective chart review of patients admitted to UAB Hospital Medicine with COVID-19 between March 16, 2020 and April 24, 2020. Logistic and negative binomial regression models were used to examine the relationship between telehealth visits and the likelihood of a subsequent transfer to the intensive care unit (ICU), ventilation, and number of ICU days. Clinician interviews provided additional insight into the telehealth implementation. Findings: One-quarter of the patients received a telehealth visit. Half were admitted to the ICU, and one-third received ventilation. Regression models did not identify statistically significant differences in transfer to the ICU, number of ICU days, and ventilation between patients with and without telehealth visits. Older age and increased respiratory rate were associated with higher odds of ICU admission. Patients with a cough were associated with lower odds of ventilation and fewer ICU days. Discussion: Implementation challenges included difficulties associated with assisting patients with operating the tablets. However, clinicians noted that there was a great benefit to patients being able to see an unmasked physician. Furthermore, the telehealth program proved to be a viable strategy for connecting patients in isolation with their families. Findings can inform the future development of inpatient telemedicine strategies.

背景:在2019冠状病毒病(COVID-19)大流行的最初几个月,医院关注个人防护装备的保存。UAB医院医学设计了一种策略,为COVID-19病房的急症病房配备远程医疗技术,以允许远程临床医生进行查房。目的:描述一家医院的住院远程医疗经验,并比较有和没有住院远程医疗访问的患者的结果。设计与方法:回顾性分析2020年3月16日至2020年4月24日在UAB医院就诊的COVID-19患者。使用Logistic和负二项回归模型来检验远程医疗访问与随后转移到重症监护病房(ICU)的可能性、通气和ICU天数之间的关系。临床医生访谈为远程医疗的实施提供了更多的见解。结果:四分之一的患者接受了远程医疗访问。其中一半被送入重症监护室,三分之一接受了通气。回归模型没有发现有和没有远程医疗访问的患者在转到ICU、ICU天数和通气方面的统计学显著差异。年龄和呼吸频率增加与ICU住院的几率增加有关。咳嗽患者通气的几率较低,ICU天数较短。讨论:实施方面的挑战包括协助患者操作片剂的困难。然而,临床医生指出,患者能够看到一个不戴面具的医生有很大的好处。此外,远程保健方案证明是将隔离病人与其家人联系起来的一项可行战略。研究结果可以为住院远程医疗策略的未来发展提供信息。
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引用次数: 2
A Telementoring Program and Hepatitis C Virus Care in Rural Patients. 远程监控项目与农村丙型肝炎病毒护理。
Pub Date : 2021-05-13 eCollection Date: 2021-01-01 DOI: 10.1089/tmr.2021.0001
Ping Du, Xin Yin, Lan Kong, Jeah Jung

Background: Rural patients with chronic hepatitis C virus (HCV) infection may be less likely to access HCV care than those in urban areas. A telementoring, task-shifting model has been implemented to address the unmet needs of HCV care. Evidence is needed on whether this intervention improves HCV care in rural HCV patients. Methods: We compared three key HCV care indicators among Medicare patients with chronic hepatitis C in 2014-2016 by urban-rural status between New Mexico with a telementoring program and Pennsylvania without such a program. We classified each patient's urban-rural status based on his or her ZIP code of residence. We used multivariable log-binomial regressions to examine the relative probability of receiving HCV care by urban and rural status in two states. Results: In New Mexico, 41.3% of HCV patients resided in rural areas (N = 1155). In Pennsylvania, rural patients accounted for 13.2% (N = 1775). The unadjusted overall rates of receiving HCV RNA or genotype testing within 12 months before HCV treatment were 76.1% in "rural-New Mexico" versus 73.3% in "rural-Pennsylvania," 66.2% in "urban-New Mexico," and 70.2% in "urban-Pennsylvania." Post-treatment HCV RNA testing rate was also high in "rural-New Mexico" (83.0%). After adjusting for demographic and clinical characteristics, "rural-New Mexico" HCV patients who received HCV treatment still had the highest probability of taking HCV RNA or genotype testing before HCV treatment, compared with other groups (relative risk [95% confidence interval]: 0.91 [0.84-1.00] in "rural-Pennsylvania," 0.85 [0.78-0.93] in "urban-New Mexico," and 0.93 [0.87-1.00] in "urban-Pennsylvania"). Conclusions: The telementoring program may help improve HCV care in rural patients.

背景:农村地区慢性丙型肝炎病毒(HCV)感染患者获得HCV治疗的可能性可能低于城市地区。实施了远程监控、任务转移模式,以解决丙型肝炎病毒治疗未满足的需求。需要证据证明这种干预措施是否能改善农村HCV患者的HCV护理。方法:我们比较了2014-2016年新墨西哥州有远程监护计划和宾夕法尼亚州没有远程监护计划的医疗保险慢性丙型肝炎患者的三个关键HCV护理指标的城乡状况。我们根据每个患者居住的邮政编码对其城乡状况进行分类。我们使用多变量对数二项回归来检验两个州的城市和农村状况接受HCV治疗的相对概率。结果:在新墨西哥州,41.3%的HCV患者居住在农村地区(N = 1155)。在宾夕法尼亚州,农村患者占13.2% (N = 1775)。在HCV治疗前12个月内接受HCV RNA或基因型检测的未调整总体比率在“新墨西哥农村”为76.1%,在“宾夕法尼亚州农村”为73.3%,在“新墨西哥城市”为66.2%,在“宾夕法尼亚州城市”为70.2%。治疗后HCV RNA检测率在“新墨西哥农村”也很高(83.0%)。在调整了人口统计学和临床特征后,与其他组相比,接受HCV治疗的“农村-新墨西哥”HCV患者在HCV治疗前接受HCV RNA或基因型检测的概率仍然最高(相对风险[95%置信区间]:“农村-宾夕法尼亚州”0.91[0.84-1.00],“城市-新墨西哥”0.85[0.78-0.93],“城市-宾夕法尼亚州”0.93[0.87-1.00])。结论:远程监护项目有助于改善农村HCV患者的护理。
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引用次数: 1
Making It Work: Physicians' Perspectives on the Rapid Transition to Telemedicine. 让它发挥作用:医生对远程医疗快速过渡的看法》。
Pub Date : 2021-05-03 eCollection Date: 2021-01-01 DOI: 10.1089/tmr.2020.0038
Matthew J DePuccio, Alice A Gaughan, Ann Scheck McAlearney

Background: Telemedicine is a major pillar in the health care system's response to the coronavirus disease 2019 (COVID-19) pandemic. However, the rapid implementation of telemedicine is not without its challenges. We examined the strategies primary care physicians (PCPs) used to make the transition to telemedicine during the pandemic. Methods: A qualitative study was conducted to explore the perspectives of PCPs working at a Midwestern Academic Medical Center (AMC) who used telemedicine during the COVID-19 pandemic. Semistructured interviews with 20 PCPs were conducted 3 months following the rapid increase in the use of telemedicine across the AMC. Interview questions asked about physicians' challenges using telemedicine, the changes they had to make to use telemedicine, and what had helped them deliver care through telemedicine. All interviews were recorded, transcribed, coded, and rigorously analyzed using deductive thematic analysis. Results: According to PCPs, a successful transition to telemedicine involved three key elements: (1) maintaining flexibility in the context of constant change; (2) recognizing the need to upgrade their home office spaces; and (3) seeking opportunities to continue collaborating and sharing knowledge with peers. These strategies enabled physicians to rapidly pivot to deliver care through telemedicine when stay-at-home orders took effect. Physicians also described how frequent leadership communication and the rapid dissemination of telemedicine training supported their use of this care modality. Conclusions: Successful adoption of telemedicine requires that physicians adapt their care delivery practices. Considering these facilitators of telemedicine use can help both physicians and health care organizations with this important transition.

背景:远程医疗是医疗系统应对 2019 年冠状病毒病(COVID-19)大流行的主要支柱。然而,远程医疗的快速实施并非没有挑战。我们研究了初级保健医生(PCP)在大流行期间向远程医疗过渡时所采用的策略。方法:我们开展了一项定性研究,以探讨在 COVID-19 大流行期间使用远程医疗的中西部学术医疗中心 (AMC) 的初级保健医生的观点。在整个 AMC 快速增加使用远程医疗 3 个月后,对 20 名初级保健医生进行了半结构式访谈。访谈问题涉及医生在使用远程医疗时遇到的挑战、他们为使用远程医疗而必须做出的改变,以及是什么帮助他们通过远程医疗提供医疗服务。所有访谈均已记录、转录、编码,并采用演绎主题分析法进行了严格分析。结果:初级保健医生认为,成功过渡到远程医疗涉及三个关键因素:(1) 在不断变化的背景下保持灵活性;(2) 认识到升级家庭办公空间的必要性;(3) 寻找机会继续与同行合作并分享知识。这些策略使医生们能够在居家办公指令生效后迅速转向通过远程医疗提供护理服务。医生们还描述了领导层的频繁沟通和远程医疗培训的快速传播是如何支持他们使用这种医疗模式的。结论:要成功采用远程医疗,医生必须调整他们的护理实践。考虑到这些远程医疗使用的促进因素,可以帮助医生和医疗机构实现这一重要转变。
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引用次数: 0
Telepractice Treatment for Aphasia: Association Between Clinical Outcomes and Client Satisfaction. 远程治疗失语症:临床结果与来访者满意度的关系。
Pub Date : 2021-03-24 eCollection Date: 2021-01-01 DOI: 10.1089/tmr.2020.0024
Molly Jacobs, Patrick M Briley, Xiangming Fang, Charles Ellis

Introduction: Health services research has demonstrated the association between patient satisfaction and treatment outcomes illustrating the importance of satisfaction in determining favorable treatment outcomes. Despite abundant evidence in the acute care setting, few researchers have explored these associations among patients receiving speech rehabilitation or therapeutic treatment particularly those receiving treatment through nontraditional delivery methods. Objective: To examine the satisfaction with a community-based telepractice approach for treating aphasia among stroke survivors who reside in rural areas and assess potential correlations between satisfaction and patient outcomes. Methods: In total, 22 adults with poststroke aphasia who resided in rural areas received comprehensive language-oriented treatment (LOT) for aphasia through community-based telepractice. Post-treatment satisfaction with the telepractice approach was assessed using the Client Satisfaction Questionnaire-8 (CSQ-8). Results: After 12 sessions of LOT, Western Aphasia Battery-revised (WAB-R) aphasia quotients (AQs) improved on average 4.64 U. Mean scores on the CSQ-8 averaged 31.0/32.0, indicating a high level of satisfaction with the telepractice approach. In addition, each 1 U of improvement in patient satisfaction was associated with a 1.75 U increase in the WAB-R AQ. Conclusions: Examination of post-treatment satisfaction indicated that satisfaction was highly predictive of effectiveness-a one-point increase in satisfaction was associated with a nearly two-point increase in WAB-R AQ. Results echo findings from acute care studies underscoring the importance of the patient experience in treatment efficacy.

导言:卫生服务研究已经证明了患者满意度和治疗结果之间的关联,说明了满意度在确定良好治疗结果中的重要性。尽管在急性护理环境中有大量证据,但很少有研究人员在接受语言康复或治疗治疗的患者中探索这些关联,特别是那些接受非传统交付方法治疗的患者。目的:研究农村中风幸存者对社区远程治疗失语症的满意度,并评估满意度与患者预后之间的潜在相关性。方法:对22例生活在农村的脑卒中后失语症患者进行基于社区的远程治疗。使用客户满意度问卷-8 (CSQ-8)评估远程治疗方法的治疗后满意度。结果:经12次LOT治疗后,Western Aphasia Battery-revised (WAB-R)失语商(AQs)平均提高4.64 U。CSQ-8的平均得分为31.0/32.0,表明对远程实践方法的满意度很高。此外,患者满意度每提高1个单位,WAB-R AQ就会增加1.75个单位。结论:治疗后满意度的检查表明,满意度对有效性具有高度预测性——满意度增加1个单位,WAB-R AQ就会增加近2个单位。结果与急性护理研究的结果相呼应,强调了患者体验对治疗效果的重要性。
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引用次数: 8
Examining the Feasibility of Smart Blood Pressure Home Monitoring: Advancing Remote Prenatal Care in Rural Appalachia. 探讨智能血压家庭监测的可行性:推进农村阿巴拉契亚地区远程产前护理。
Pub Date : 2021-03-24 eCollection Date: 2021-01-01 DOI: 10.1089/tmr.2020.0021
Jennifer D Runkle, Maggie M Sugg, Sena McCrory, Carol C Coulson

Background: Hypertensive disorders of pregnancy are a leading cause of U.S. maternal morbidity and mortality. Home blood pressure (BP) monitoring can provide early detection of hypertension (HTN) outside of routine prenatal visits. Yet little is understood about how well self-monitored BP performs during pregnancy, particularly in rural America.

Objective: To examine the feasibility and patient adherence to a self-monitoring BP program and to remotely collect data on pregnant women during the third trimester at a rural health clinic.

Materials and methods: A repeated-measures prospective design was used to remotely monitor home BP readings. We examined retention and persistence of weekly BP monitoring in late-stage pregnancy, differences between weekly self-monitored and clinic BP measures, the performance of self-monitored BP in early detection of pregnancy-induced HTN, and receptivity to technology-enabled prenatal monitoring.

Results: A total of 30 women enrolled. Women reported high satisfaction with prenatal care, but missed 5 out of 13 clinic visits (54%). Women contributed an average of 31.2 days of home BP monitoring. Findings showed that home systolic and diastolic BP readings slightly varied from clinic readings. Women reported high health-related internet use and e-health literacy. Participants (93%, n = 25) reported a willingness to change their behavior during pregnancy in response to personalized recommendations from a smartphone. Although preliminary, we confirmed that remote monitoring can detect elevated BP earlier than in routine clinic visits.

Conclusion: Findings from this study can be used to inform a novel remote monitoring protocol to improve pregnancy care in a rural care setting.

背景:妊娠期高血压疾病是美国孕产妇发病和死亡的主要原因。家庭血压(BP)监测可以提供早期发现高血压(HTN)常规产前检查之外。然而,人们对英国石油公司在怀孕期间的自我监测效果知之甚少,尤其是在美国农村。目的:探讨在农村卫生所实施自我监测血压计划的可行性和患者依从性,并远程收集妊娠晚期孕妇的数据。材料和方法:采用重复测量前瞻性设计,远程监测家庭血压读数。我们检查了妊娠后期每周血压监测的保留和持续,每周自我监测和临床血压测量的差异,自我监测血压在妊娠性HTN早期检测中的表现,以及对技术产前监测的接受程度。结果:共有30名女性入组。妇女对产前护理的满意度很高,但13次门诊就诊中有5次(54%)错过。女性平均贡献了31.2天的家庭血压监测。结果显示,家庭收缩压和舒张压读数与临床读数略有不同。妇女报告了较高的与健康有关的互联网使用率和电子保健知识。参与者(93%,n = 25)表示愿意在怀孕期间改变自己的行为,以响应智能手机的个性化建议。虽然是初步的,但我们证实远程监测可以比常规门诊就诊更早地发现血压升高。结论:本研究的结果可用于提供一种新的远程监测方案,以改善农村护理环境中的妊娠护理。
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引用次数: 2
News Article Portrayal of Virtual Care for Health Care Delivery in the First 7 Months of the COVID-19 Pandemic. 2019冠状病毒病大流行前7个月卫生保健服务虚拟护理的写照
Pub Date : 2021-03-23 eCollection Date: 2021-01-01 DOI: 10.1089/tmr.2020.0033
Kathy L Rush, Lindsay Burton, Mindy A Smith, Sarah Singh, Kira Schaab, Matthias Görges, Robert Janke, Leanne M Currie

Objectives: The onset of the 2020 coronavirus pandemic resulted in rapid implementation of virtual care solutions at an unprecedented pace. The news media, as a trusted source for many Canadians, plays a vital role during emergencies by reporting on changes in health care protocols, policies, and technologies. This article presents the results of a qualitative analysis of Canadian news articles between February and August of 2020 to identify critical themes with respect to virtual care.

Methods: A full-text search of the database Canadian Newsstream resulted in 1542 articles (708 duplicates), of which 294 articles were included in the final analysis. Inductive analysis was used to generate themes and identify voices, contradictions, and tensions in the articles.

Results: Analysis generated four themes: coronavirus disease (COVID-19) as a catalyst for virtual care, safety and protection, economic impacts, and telehealth as a model of care. Media portrayals represented some voices (e.g., physicians) while limiting others (e.g., patients), reflected some contradictory messaging with respect to safety and protection, and raised key issues and concerns about virtual health care delivery during the first 7 months of COVID-19.

Conclusions: Our findings of successful and rapid uptake, uses and concerns around funding, and privacy and virtual care adoption reported in the news media can be used to inform longer term implementation and sustainability. Policy makers could benefit from crafting messages that balance information and reassurance. Public/patient perspectives, which were largely missing from news media, are needed to gauge receptivity and sustainability.

2020年冠状病毒大流行的爆发导致以前所未有的速度快速实施虚拟医疗解决方案。新闻媒体作为许多加拿大人信任的来源,在紧急情况下通过报道卫生保健协议、政策和技术的变化发挥着至关重要的作用。本文介绍了对2020年2月至8月期间加拿大新闻文章进行定性分析的结果,以确定与虚拟医疗有关的关键主题。方法:对数据库Canadian Newsstream进行全文检索,得到1542篇(708个重复),其中294篇纳入最终分析。归纳分析用于生成主题,识别文章中的声音、矛盾和紧张关系。结果:分析产生了四个主题:冠状病毒病(COVID-19)作为虚拟医疗的催化剂、安全和保护、经济影响以及作为医疗模式的远程医疗。媒体描述代表了一些声音(例如医生),同时限制了其他声音(例如患者),反映了有关安全和保护的一些相互矛盾的信息,并在COVID-19的前7个月提出了关于虚拟卫生保健服务的关键问题和关切。结论:我们在新闻媒体上报道的成功和快速采用、使用和关注资金、隐私和虚拟护理采用的研究结果可用于为长期实施和可持续性提供信息。政策制定者可以从制定平衡信息和保证的信息中受益。新闻媒体大多缺少公众/病人的观点,需要这些观点来衡量接受性和可持续性。
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引用次数: 3
Responding to COVID-19: Implementing a Telemedicine Program at a Student-Run Free Clinic. 应对COVID-19:在学生开办的免费诊所实施远程医疗计划。
Pub Date : 2021-03-11 eCollection Date: 2021-01-01 DOI: 10.1089/tmr.2020.0037
Elizabeth Cook, Bianca Arboleda, Heather Stewart, Eliza Nguyen, Alexander Shahin, Lucy Guerra, Eduardo Gonzalez

Introduction: Telemedicine has enabled access to care during the COVID-19 pandemic. This article describes the creation and implementation of a telemedicine clinic in a student-run free clinic (SRFC) serving uninsured patients in Tampa, FL.

Methods: A new workflow was developed for a telemedicine clinic, including a screening algorithm to determine appropriateness for telemedicine appointments. Volunteer students and providers conducted patient remote visits that allowed students to have service-learning experiences. Analysis of patient visits between March 31, 2020, and July 23, 2020, was conducted. Study protocol was reviewed by the Institutional Review Board and an exemption was obtained.

Results: Eighty-four visits were conducted for 58 unique patients. Seventy-two percent were female and 88% were of Hispanic or Latino origin. Forty-four students and 33 physicians volunteered. The majority of visits were general follow-ups (83%) followed by psychiatry (11%) and cardiology (6%).

Conclusion: Telemedicine is a viable method of providing care for an at-risk uninsured population at an SRFC. It can also enhance service learning for medical student volunteers.

导言:远程医疗使人们能够在COVID-19大流行期间获得医疗服务。本文描述了在佛罗里达州坦帕市的一家学生经营的免费诊所(SRFC)中创建和实现远程医疗诊所,为没有保险的患者提供服务。方法:为远程医疗诊所开发了一个新的工作流程,包括确定远程医疗预约是否合适的筛选算法。志愿者学生和医疗服务提供者对患者进行远程访问,让学生获得服务学习经验。对2020年3月31日至2020年7月23日期间的患者就诊情况进行分析。研究方案由机构审查委员会审查并获得豁免。结果:58例特殊患者共就诊84次。其中72%是女性,88%是西班牙裔或拉丁裔。44名学生和33名医生自愿参加。大多数访问是一般随访(83%),其次是精神病学(11%)和心脏病学(6%)。结论:远程医疗是一种可行的方法,为有风险的SRFC无保险人群提供护理。它还可以促进医学生志愿者的服务学习。
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引用次数: 4
Patient Experience of a Neurology Tele-Follow-Up Program Initiated During the Coronavirus Disease 2019 Pandemic: A Questionnaire-Based Study. 2019冠状病毒病大流行期间启动的神经病学远程随访项目的患者体验:一项基于问卷的研究
Pub Date : 2021-03-01 eCollection Date: 2021-01-01 DOI: 10.1089/tmr.2020.0034
Mudit Agarwal, Arushi Arushi, Lovedeep Singh Dhingra, Lajjaben Jayeshkumar Patel, Samprati Agrawal, Padma Srivastava, Manjari Tripathi, Achal Srivastava, Rohit Bhatia, Mamta Bhushan Singh, Kameshwar Prasad, Deepti Vibha, Venugopalan Y Vishnu, Roopa Rajan, Awadh Kishor Pandit, Rajesh Kumar Singh, Anu Gupta, Divya Madathiparambil Radhakrishnan, Animesh Das, Bhargavi Ramanujam, Ayush Agarwal, Arunmozhimaran Elavarasi

Background: Teleneurology consultations can be highly advantageous since neurological diseases and disabilities often limit patient's access to health care, particularly in a setting where they need to travel long distances for specialty consults. Patient satisfaction is an important outcome assessing success of a telemedicine program. Materials and Methods: A cross-sectional study was conducted to determine satisfaction and perception of patients toward an audio call based teleneurology follow-up initiated during the coronavirus disease 2019 pandemic. Primary outcomes were satisfaction to tele-consult, and proportion of patients preferring telemedicine for future follow-up. Results: A total of 261 patients who received tele-consult were enrolled. Satisfaction was highest for domain technological quality, followed by patient-physician dialogue (PPD) and least to quality of care (QoC). Median (interquartile range) patient satisfaction on a 5-point Likert scale was 4 (3-5). Eighty-five (32.6%; 95% confidence interval 26.9-38.6%) patients preferred telemedicine for future follow-up. Higher overall satisfaction was associated with health condition being stable/better, change in treatment advised on tele-consult, diagnosis not requiring follow-up examination, higher scores on domains QoC and PPD (p < 0.05). Future preference for telemedicine was associated with patient him-/herself consulting with doctor, less duration of follow-up, higher overall satisfaction, and higher scores on domain QoC (p < 0.05). On thematic analysis, telemedicine was found convenient, reduced expenditure, and had better physician attention; in-person visits were comprehensive, had better patient-physician relationship, and better communication. Discussion: Patient satisfaction was lower in our study than what has been observed earlier, which may be explained by the primitive nature of our platform. Several variables related to the patients' disease process have an effect on patient satisfaction. Conclusion: Development of robust, structured platforms is necessary to fully utilize the potential of telemedicine in developing countries.

背景:远程神经病学会诊可能非常有利,因为神经疾病和残疾往往限制患者获得卫生保健,特别是在他们需要长途跋涉进行专业会诊的情况下。患者满意度是评估远程医疗项目成功与否的重要指标。材料和方法:进行了一项横断面研究,以确定患者对2019冠状病毒病大流行期间发起的基于音频通话的远程神经病学随访的满意度和看法。主要结果为远程会诊满意度,以及未来随访中选择远程医疗的患者比例。结果:共纳入261例接受远程会诊的患者。满意度最高的是领域技术质量,其次是医患对话(PPD),最低的是护理质量(QoC)。5点李克特量表的患者满意度中位数(四分位数范围)为4(3-5)。八十五(32.6%;95%置信区间26.9-38.6%)的患者更倾向于远程医疗。总体满意度越高,健康状况越稳定/更好,远程咨询建议改变治疗方法,诊断不需要随访检查,QoC和PPD领域得分越高(p p)。讨论:患者满意度在我们的研究中低于之前观察到的,这可能是由于我们平台的原始性质。与患者疾病过程相关的几个变量对患者满意度有影响。结论:为了在发展中国家充分利用远程医疗的潜力,有必要开发强大的、结构化的平台。
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引用次数: 1
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Telemedicine reports
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