Pub Date : 2022-11-01DOI: 10.1080/14783363.2022.2139676
Varun Nayyar
Modern marketing requires a dynamic shift from traditional to digital worlds where technology with data handling significantly needs marketing analytics effectiveness with a customised approach, leading to ethical online consumption for consumers. This current study validated the model developed from the contributions of Davis et al. (2021) and Grewal et al. (2020) by focusing on the effectiveness of marketing analytics. Data was collected from 435 respondents who were either business heads or employees working at a managerial level through a well-drafted questionnaire. Hair et al. (2017) incitation on PLS-SEM robust measuring standards helped in model validation through internal consistency, validity, reliability, multicollinearity, nonlinearity, effect size, HTMT, R2 and finally model fitness. The empirical prediction of this research gives a clear signal to corporate to redesign their present online marketing models by using marketing analytics and then critically analysing the role of consumer privacy, artificial intelligence, and marketing mix while promoting their products or services through web or mobile apps. Finally, to what extent marketing analyses can help in generating a user-friendly interface for online consumers by capturing their personality traits with a cognitive mindset is still critical to understand and may encourage future work.
现代营销需要从传统世界到数字世界的动态转变，其中数据处理技术需要通过定制方法有效地进行营销分析，从而为消费者带来道德的在线消费。目前的研究通过关注营销分析的有效性，验证了从Davis等人(2021)和Grewal等人(2020)的贡献中发展出来的模型。通过一份精心起草的问卷，从435名受访者中收集了数据，这些受访者要么是企业负责人，要么是在管理层工作的员工。Hair et al.(2017)对PLS-SEM稳健测量标准的激励通过内部一致性、效度、信度、多重共线性、非线性、效应大小、HTMT、R2以及最后的模型适应度来帮助模型验证。本研究的实证预测给企业提供了一个明确的信号，通过营销分析重新设计他们目前的在线营销模式，然后批判性地分析消费者隐私、人工智能和营销组合的作用，同时通过网络或移动应用程序推广他们的产品或服务。最后，市场营销分析在多大程度上可以通过认知思维捕捉消费者的个性特征，从而为在线消费者创造一个用户友好的界面，这仍然是理解和鼓励未来工作的关键。
{"title":"The role of marketing analytics in the ethical consumption of online consumers","authors":"Varun Nayyar","doi":"10.1080/14783363.2022.2139676","DOIUrl":"https://doi.org/10.1080/14783363.2022.2139676","url":null,"abstract":"Modern marketing requires a dynamic shift from traditional to digital worlds where technology with data handling significantly needs marketing analytics effectiveness with a customised approach, leading to ethical online consumption for consumers. This current study validated the model developed from the contributions of Davis et al. (2021) and Grewal et al. (2020) by focusing on the effectiveness of marketing analytics. Data was collected from 435 respondents who were either business heads or employees working at a managerial level through a well-drafted questionnaire. Hair et al. (2017) incitation on PLS-SEM robust measuring standards helped in model validation through internal consistency, validity, reliability, multicollinearity, nonlinearity, effect size, HTMT, R2 and finally model fitness. The empirical prediction of this research gives a clear signal to corporate to redesign their present online marketing models by using marketing analytics and then critically analysing the role of consumer privacy, artificial intelligence, and marketing mix while promoting their products or services through web or mobile apps. Finally, to what extent marketing analyses can help in generating a user-friendly interface for online consumers by capturing their personality traits with a cognitive mindset is still critical to understand and may encourage future work.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"2018 1","pages":"1015 - 1031"},"PeriodicalIF":3.9,"publicationDate":"2022-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73844533","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.1080/14783363.2022.2139674
M. J. Sánchez-Franco, Arturo Calvo-Mora, Rafael Periáñez-Cristobal
The research analyses the intellectual structure of research publications on Quality Movement (1980–2020), indexed in the Scopus database. It examines how themes have evolved, and it seeks to plan an editorial agenda. The research assumes a content-related method to reveal conceptual relationships in abstracts and conclude thematic trends, gaps, and weaknesses in the Quality Management domain and its implementation frameworks. In particular, the analysis is based on the BERTopic approach, i.e. it employs machine learning algorithms based on text summarisation and c-TF-IDF to create dense clusters using UMAP and hDBSCAN clustering. Although keywords are helpful in knowledge extraction, identifying hidden topics and their associations is a more robust approach to understanding the proper context of the analysed articles. As a result, the study identifies 48 topics and 13 metatopics for Quality Movement. In addition, the paper shows the temporal evolution of the topics, and identifies the topics and metatopics of growing interest in the emerging literature in QM.
{"title":"Clustering abstracts from the literature on Quality Management (1980–2020)","authors":"M. J. Sánchez-Franco, Arturo Calvo-Mora, Rafael Periáñez-Cristobal","doi":"10.1080/14783363.2022.2139674","DOIUrl":"https://doi.org/10.1080/14783363.2022.2139674","url":null,"abstract":"The research analyses the intellectual structure of research publications on Quality Movement (1980–2020), indexed in the Scopus database. It examines how themes have evolved, and it seeks to plan an editorial agenda. The research assumes a content-related method to reveal conceptual relationships in abstracts and conclude thematic trends, gaps, and weaknesses in the Quality Management domain and its implementation frameworks. In particular, the analysis is based on the BERTopic approach, i.e. it employs machine learning algorithms based on text summarisation and c-TF-IDF to create dense clusters using UMAP and hDBSCAN clustering. Although keywords are helpful in knowledge extraction, identifying hidden topics and their associations is a more robust approach to understanding the proper context of the analysed articles. As a result, the study identifies 48 topics and 13 metatopics for Quality Movement. In addition, the paper shows the temporal evolution of the topics, and identifies the topics and metatopics of growing interest in the emerging literature in QM.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"21 1","pages":"959 - 989"},"PeriodicalIF":3.9,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89668589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.1080/14783363.2022.2138313
K. Shuaib, Zhen He
The study examines the impact of total quality management (TQM) practices on innovation, with a mediating effect of the moderating role of organisational learning and organisational culture among Nigeria's manufacturing companies. Similarly, the study applied a survey instrument tof 459 manufacturing companies in Lagos, Ogun, and Osun states, Nigeria. The Partial Least Squares (PLS3) path modelling approach was applied to test the conceptual model. The result shows that soft and hard TQM practices are positively and significantly associated with innovation among Nigeria's manufacturing companies. Similarly, organisational learning mediated the relationship between soft and hard TQM practices and organisational innovation. Finally, the results indicate that organisational culture has a negative and insignificant moderating effect on the relationship between soft quality management practices and innovation. However, the findings reported a positive and significant moderating relationship between hard TQM practices and manufacturing companies innovation in Nigeria. The study concludes that soft and hard TQM practices are essential determinants of innovation based on the findings. The study's major contribution is to understand better the mediating effect of organisational learning and the moderating role of organisational culture in the relationship between TQM practices and innovation, which have not been jointly investigated before.
{"title":"Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria","authors":"K. Shuaib, Zhen He","doi":"10.1080/14783363.2022.2138313","DOIUrl":"https://doi.org/10.1080/14783363.2022.2138313","url":null,"abstract":"The study examines the impact of total quality management (TQM) practices on innovation, with a mediating effect of the moderating role of organisational learning and organisational culture among Nigeria's manufacturing companies. Similarly, the study applied a survey instrument tof 459 manufacturing companies in Lagos, Ogun, and Osun states, Nigeria. The Partial Least Squares (PLS3) path modelling approach was applied to test the conceptual model. The result shows that soft and hard TQM practices are positively and significantly associated with innovation among Nigeria's manufacturing companies. Similarly, organisational learning mediated the relationship between soft and hard TQM practices and organisational innovation. Finally, the results indicate that organisational culture has a negative and insignificant moderating effect on the relationship between soft quality management practices and innovation. However, the findings reported a positive and significant moderating relationship between hard TQM practices and manufacturing companies innovation in Nigeria. The study concludes that soft and hard TQM practices are essential determinants of innovation based on the findings. The study's major contribution is to understand better the mediating effect of organisational learning and the moderating role of organisational culture in the relationship between TQM practices and innovation, which have not been jointly investigated before.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"15 1","pages":"894 - 929"},"PeriodicalIF":3.9,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77678439","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-22DOI: 10.1080/14783363.2022.2126307
F. Musella, Roberta Guglielmetti Mugion, S. Zanda, M. Renzi
Due to the COVID-19 outbreak, traditional teaching paradigms have been suffering a deep change set that will be completed once a new social balance will be reached. In this period, many students have been emotionally shocked due to the rude and fast passage from traditional to remote teaching. The main assumption of this study is that emotions may directly affect students’ learning capability and their satisfaction by possibly modifying relations between satisfaction and its drivers. This understanding is crucial since satisfaction also affects students’ learning performance. The paper aims at discussing the role of emotions in the relations between satisfaction and its drivers. The focus is on higher education. During the first Italian lockdown, an online survey was carried out, involving 178 students of a Roma Tre University master’s degree, identifying a model for exploring a new concept of students’ emotional satisfaction.
{"title":"Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?","authors":"F. Musella, Roberta Guglielmetti Mugion, S. Zanda, M. Renzi","doi":"10.1080/14783363.2022.2126307","DOIUrl":"https://doi.org/10.1080/14783363.2022.2126307","url":null,"abstract":"Due to the COVID-19 outbreak, traditional teaching paradigms have been suffering a deep change set that will be completed once a new social balance will be reached. In this period, many students have been emotionally shocked due to the rude and fast passage from traditional to remote teaching. The main assumption of this study is that emotions may directly affect students’ learning capability and their satisfaction by possibly modifying relations between satisfaction and its drivers. This understanding is crucial since satisfaction also affects students’ learning performance. The paper aims at discussing the role of emotions in the relations between satisfaction and its drivers. The focus is on higher education. During the first Italian lockdown, an online survey was carried out, involving 178 students of a Roma Tre University master’s degree, identifying a model for exploring a new concept of students’ emotional satisfaction.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"21 1","pages":"847 - 869"},"PeriodicalIF":3.9,"publicationDate":"2022-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76378938","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-12DOI: 10.1080/14783363.2022.2113737
J. Antony, Olivia McDermott, M. Sony, Aidan Toner, S. Bhat, E. Cudney, M. Doulatabadi
Purpose – Quality 4.0 (Q4.0) is nascent, but many organisations have started their journeys on Q4.0. This study seeks to investigate the real-time organisational benefits and motivations for deploying Q4.0 and understand current Q4.0 initiatives along with the skills, challenges, and critical success factors required to implement Q4.0. Design/methodology/approach – A qualitative interview approach was utilised by interviewing a global panel of senior management, and operational excellence professionals from leading companies deploying Q4.0. Findings – This study provides a theoretical base for the organisational adoption of Q4.0 and understanding the benefits, challenges, critical success factors, motivations, and skillsets required. The challenges to Q4.0 identified include gaining management commitment to invest in technology and guide the organisational strategy to implement Q4.0. The skillset required for Q4.0 includes data science, data analysis, and knowledge of Industry 4.0 technology in order adapt to the increased world of digitalisation and smart factories. Research limitations – Most of the interviewees who participated in this study represent four continents. There is an opportunity for a detailed longitudinal study, analysis, and case studies in individual organisations. Originality/value – This is the first global study on Q4.0 that captures the viewpoints of senior management professionals deploying Q4.0.
{"title":"Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study","authors":"J. Antony, Olivia McDermott, M. Sony, Aidan Toner, S. Bhat, E. Cudney, M. Doulatabadi","doi":"10.1080/14783363.2022.2113737","DOIUrl":"https://doi.org/10.1080/14783363.2022.2113737","url":null,"abstract":"Purpose – Quality 4.0 (Q4.0) is nascent, but many organisations have started their journeys on Q4.0. This study seeks to investigate the real-time organisational benefits and motivations for deploying Q4.0 and understand current Q4.0 initiatives along with the skills, challenges, and critical success factors required to implement Q4.0. Design/methodology/approach – A qualitative interview approach was utilised by interviewing a global panel of senior management, and operational excellence professionals from leading companies deploying Q4.0. Findings – This study provides a theoretical base for the organisational adoption of Q4.0 and understanding the benefits, challenges, critical success factors, motivations, and skillsets required. The challenges to Q4.0 identified include gaining management commitment to invest in technology and guide the organisational strategy to implement Q4.0. The skillset required for Q4.0 includes data science, data analysis, and knowledge of Industry 4.0 technology in order adapt to the increased world of digitalisation and smart factories. Research limitations – Most of the interviewees who participated in this study represent four continents. There is an opportunity for a detailed longitudinal study, analysis, and case studies in individual organisations. Originality/value – This is the first global study on Q4.0 that captures the viewpoints of senior management professionals deploying Q4.0.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"28 1","pages":"827 - 846"},"PeriodicalIF":3.9,"publicationDate":"2022-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91271340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-21DOI: 10.1080/14783363.2022.2112514
Magdalena Smeds, Jason M. Martin, Mattias Elg, I. Gremyr
Quality management focuses on improvements aimed at enhancing the value created for various stakeholders. However, actions taken in response to a perceived problem sometimes lead to an inferior result rather than an improvement. Such actions have been denoted tampering. As an example, natural variation might unnecessarily be perceived as a problem, where the best way to handle that ‘problem’ would be to not act at all. However, for someone trained in quality management and striving for improvement, doing nothing might be more challenging than acting. The research question studied in this paper is: How do emotional, motivational and cognitive mechanisms influence tampering in problem-solving situations? Through interviews with 17 respondents, 33 tampering situations were identified and analysed. The findings describe emotional, motivational and cognitive mechanisms that lead individuals to take actions leading to tampering. Some examples of these mechanisms are fear of the consequences of not acting, feelings of guilt if not acting to resolve a problem, and taking actions based on experiences of past problem-solving. To counteract this, it is advised to set aside time for reflections before starting problem-solving and to establish an environment encouraging of reflections.
{"title":"Why won’t you leave the process alone? Exploring emotional, motivational and cognitive mechanisms triggering tampering","authors":"Magdalena Smeds, Jason M. Martin, Mattias Elg, I. Gremyr","doi":"10.1080/14783363.2022.2112514","DOIUrl":"https://doi.org/10.1080/14783363.2022.2112514","url":null,"abstract":"Quality management focuses on improvements aimed at enhancing the value created for various stakeholders. However, actions taken in response to a perceived problem sometimes lead to an inferior result rather than an improvement. Such actions have been denoted tampering. As an example, natural variation might unnecessarily be perceived as a problem, where the best way to handle that ‘problem’ would be to not act at all. However, for someone trained in quality management and striving for improvement, doing nothing might be more challenging than acting. The research question studied in this paper is: How do emotional, motivational and cognitive mechanisms influence tampering in problem-solving situations? Through interviews with 17 respondents, 33 tampering situations were identified and analysed. The findings describe emotional, motivational and cognitive mechanisms that lead individuals to take actions leading to tampering. Some examples of these mechanisms are fear of the consequences of not acting, feelings of guilt if not acting to resolve a problem, and taking actions based on experiences of past problem-solving. To counteract this, it is advised to set aside time for reflections before starting problem-solving and to establish an environment encouraging of reflections.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"6 1","pages":"791 - 805"},"PeriodicalIF":3.9,"publicationDate":"2022-08-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86683447","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-16DOI: 10.1080/14783363.2022.2111994
Jorge Iván Pérez Rave, R. Guerrero, A. S. Vallina, Favián González Echavarría
Most continuous improvement (CI) initiatives fail, and most proposals discovering critical success factors of CI focus on the organisational level. There is little empirical evidence supporting these factors at the CI project level. Moreover, current suggestions do not show a dominant set of factors influencing the performance of the CI project. This study empirically investigates the relationships between critical thinking (CT), dynamic capabilities (DC), and project performance (PP) in the CI project domain. The sample consists of 64 projects (unit of analysis), one per organisation. We use PLS-SEM in R and control organisational factors (a binary variable representing top management commitment to the CI project). CT is positively related to DC, and DC is positively related to PP. Unlike previous works, our model focuses not on traditional ‘soft’ organisational factors or ‘hard’ project factors but cognitive factors (CT) and higher-order routines (DC) at the project level. This study extends the current explanation of why CI projects fail or succeed by incorporating CT (of the project team member) as an indirect antecedent of PP through the development of DC of the CI project. Managers and researchers on quality/project/operations management can find valuable insights in this paper to favour future CI initiatives.
{"title":"Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain","authors":"Jorge Iván Pérez Rave, R. Guerrero, A. S. Vallina, Favián González Echavarría","doi":"10.1080/14783363.2022.2111994","DOIUrl":"https://doi.org/10.1080/14783363.2022.2111994","url":null,"abstract":"Most continuous improvement (CI) initiatives fail, and most proposals discovering critical success factors of CI focus on the organisational level. There is little empirical evidence supporting these factors at the CI project level. Moreover, current suggestions do not show a dominant set of factors influencing the performance of the CI project. This study empirically investigates the relationships between critical thinking (CT), dynamic capabilities (DC), and project performance (PP) in the CI project domain. The sample consists of 64 projects (unit of analysis), one per organisation. We use PLS-SEM in R and control organisational factors (a binary variable representing top management commitment to the CI project). CT is positively related to DC, and DC is positively related to PP. Unlike previous works, our model focuses not on traditional ‘soft’ organisational factors or ‘hard’ project factors but cognitive factors (CT) and higher-order routines (DC) at the project level. This study extends the current explanation of why CI projects fail or succeed by incorporating CT (of the project team member) as an indirect antecedent of PP through the development of DC of the CI project. Managers and researchers on quality/project/operations management can find valuable insights in this paper to favour future CI initiatives.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"52 1","pages":"768 - 790"},"PeriodicalIF":3.9,"publicationDate":"2022-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81468643","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-16DOI: 10.1080/14783363.2022.2112515
Ricardo Sellers-Rubio, F. Mas-Ruiz, Fernando Campayo-Sanchez
Abstract This paper analyses the product quality in terms of its price and company’s advertising investment. The central assumption is that the advertising investment of a collective brand member has a positive influence on its product quality until an advertising investment threshold is reached, after which the effect on product quality becomes negative. This change in the slope is explained because consumers perceive advertising effort as excessive, so they wonder if this means there’s a problem with the quality of the product. Advertising investment is curvilinearly related to product quality with a higher slope for products with low price than for those with high price, and positively related to products with moderate price. The results obtained from a sample of Spanish companies that operate in an experience goods industry (i.e. wineries) evidence the proposed relationships. These results reveal the importance of advertising investment for product quality in industries in which the signal of quality is not only reliant on the collective and individual brands; and also suggest the complexities of implementing such investment to get product quality in companies depending on their price.
{"title":"Quality of an experience good: the interaction of price and advertising as a determining factor","authors":"Ricardo Sellers-Rubio, F. Mas-Ruiz, Fernando Campayo-Sanchez","doi":"10.1080/14783363.2022.2112515","DOIUrl":"https://doi.org/10.1080/14783363.2022.2112515","url":null,"abstract":"Abstract This paper analyses the product quality in terms of its price and company’s advertising investment. The central assumption is that the advertising investment of a collective brand member has a positive influence on its product quality until an advertising investment threshold is reached, after which the effect on product quality becomes negative. This change in the slope is explained because consumers perceive advertising effort as excessive, so they wonder if this means there’s a problem with the quality of the product. Advertising investment is curvilinearly related to product quality with a higher slope for products with low price than for those with high price, and positively related to products with moderate price. The results obtained from a sample of Spanish companies that operate in an experience goods industry (i.e. wineries) evidence the proposed relationships. These results reveal the importance of advertising investment for product quality in industries in which the signal of quality is not only reliant on the collective and individual brands; and also suggest the complexities of implementing such investment to get product quality in companies depending on their price.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"22 1","pages":"807 - 826"},"PeriodicalIF":3.9,"publicationDate":"2022-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80384385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-31DOI: 10.1080/14783363.2022.2105201
V. Sousa, I. Meireles
Asset management has been gaining momentum in both academic and industry, but is it so distinct from other existing management philosophies? This research effort discusses the relation between asset and quality management, particularly for organizations managing (public) infrastructures, to highlight the similarities and differences between both and their role towards sustainable infrastructure development. The compatibility matrix developed demonstrates that, in conceptual terms, asset and quality management are highly similar in the scope of these organizations. As such, organizations implementing formal and certified asset management systems should assess the existing processes to avoid overlaps and make the best use of the experience accumulated. It also proposed the balance between performance and risk as the metric to measure the quality (or value, adopting the asset management concept) of management decisions. The growing recognition that infrastructures exist in highly complex uncertain contexts requires changing management decisions from choosing the options with the highest expected outcome to the options with the best balance between expected outcome and potential variability of the outcome. Finally, considering sustainability as the ultimate goal, the relation between quality and asset management is linked to the need for integrated infrastructure management by analysing sustainable mobility versus sustainable transport infrastructures.
{"title":"Quality and asset management: conceptual compatibility towards sustainable infrastructures management","authors":"V. Sousa, I. Meireles","doi":"10.1080/14783363.2022.2105201","DOIUrl":"https://doi.org/10.1080/14783363.2022.2105201","url":null,"abstract":"Asset management has been gaining momentum in both academic and industry, but is it so distinct from other existing management philosophies? This research effort discusses the relation between asset and quality management, particularly for organizations managing (public) infrastructures, to highlight the similarities and differences between both and their role towards sustainable infrastructure development. The compatibility matrix developed demonstrates that, in conceptual terms, asset and quality management are highly similar in the scope of these organizations. As such, organizations implementing formal and certified asset management systems should assess the existing processes to avoid overlaps and make the best use of the experience accumulated. It also proposed the balance between performance and risk as the metric to measure the quality (or value, adopting the asset management concept) of management decisions. The growing recognition that infrastructures exist in highly complex uncertain contexts requires changing management decisions from choosing the options with the highest expected outcome to the options with the best balance between expected outcome and potential variability of the outcome. Finally, considering sustainability as the ultimate goal, the relation between quality and asset management is linked to the need for integrated infrastructure management by analysing sustainable mobility versus sustainable transport infrastructures.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"76 1","pages":"743 - 767"},"PeriodicalIF":3.9,"publicationDate":"2022-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78957530","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-07DOI: 10.1080/14783363.2022.2090920
A. Chiarini, Emanuela Conti, Peiyi Zhou
Companies have been adopting corporate social responsibility (CSR) practices to improve their competitiveness and performance. Lean production has been found to be able to boost green and other dimensions of CSR such as health and safety and social responsibility, and there is ever-growing research interest in lean and CSR. The primary purpose of this study is to analyze the current literature related to lean production and CSR, and to propose new avenues of research in this area. Thus, the study employed a systematic literature review approach. Hundred and twenty-one articles were selected, reviewed, and synthesized. The search included all years included in the databases until 2020. It was found that research has generally investigated lean and the environmental dimension of CSR, but only a limited amount of research has examined lean in relation to other CSR dimensions or directly to CSR as a whole. Research has particularly lacked in relation to lean performance, stakeholders, and the effects of lean on CSR at a more complex level. The findings reveal a relatively high degree of compatibility between lean, its tools and methods, and CSR, particularly the environmental and safety dimensions of CSR.
{"title":"Lean and corporate social responsibility: a systematic literature review","authors":"A. Chiarini, Emanuela Conti, Peiyi Zhou","doi":"10.1080/14783363.2022.2090920","DOIUrl":"https://doi.org/10.1080/14783363.2022.2090920","url":null,"abstract":"Companies have been adopting corporate social responsibility (CSR) practices to improve their competitiveness and performance. Lean production has been found to be able to boost green and other dimensions of CSR such as health and safety and social responsibility, and there is ever-growing research interest in lean and CSR. The primary purpose of this study is to analyze the current literature related to lean production and CSR, and to propose new avenues of research in this area. Thus, the study employed a systematic literature review approach. Hundred and twenty-one articles were selected, reviewed, and synthesized. The search included all years included in the databases until 2020. It was found that research has generally investigated lean and the environmental dimension of CSR, but only a limited amount of research has examined lean in relation to other CSR dimensions or directly to CSR as a whole. Research has particularly lacked in relation to lean performance, stakeholders, and the effects of lean on CSR at a more complex level. The findings reveal a relatively high degree of compatibility between lean, its tools and methods, and CSR, particularly the environmental and safety dimensions of CSR.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"13 1","pages":"637 - 671"},"PeriodicalIF":3.9,"publicationDate":"2022-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74478891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：