Pub Date : 2023-02-14DOI: 10.1080/14783363.2023.2177148
Ankesh Mittal, Pardeep Gupta, Vimal Kumar, J. Antony, E. Cudney, S. Furterer
This paper focuses on different Total Quality Management (TQM) practices implemented by Deming-awarded Indian industries and examines the impact of commonly used TQM practices on organisational performance. In this study, organisational performance is taken as a function of satisfaction and business performance. The hypotheses and conceptual TQM framework were designed and formulated based on the perspectives of Deming-awarded Indian organisations. Data was collected from the Indian Deming awarded industries and analyzed using structural equation modelling. The findings show that all selected TQM practices directly and positively impact organisational performance. Satisfaction and business performance attained through TQM practices are positively linked with enhanced organisational performance. The study's findings provide valuable knowledge of the relationships between different TQM practices and organisational performance. The study findings will also aid other organisations in selecting TQM practices and establishing a suitable TQM framework.
{"title":"TQM practices and their impact on organisational performance: the case of India’s deming-award industries","authors":"Ankesh Mittal, Pardeep Gupta, Vimal Kumar, J. Antony, E. Cudney, S. Furterer","doi":"10.1080/14783363.2023.2177148","DOIUrl":"https://doi.org/10.1080/14783363.2023.2177148","url":null,"abstract":"This paper focuses on different Total Quality Management (TQM) practices implemented by Deming-awarded Indian industries and examines the impact of commonly used TQM practices on organisational performance. In this study, organisational performance is taken as a function of satisfaction and business performance. The hypotheses and conceptual TQM framework were designed and formulated based on the perspectives of Deming-awarded Indian organisations. Data was collected from the Indian Deming awarded industries and analyzed using structural equation modelling. The findings show that all selected TQM practices directly and positively impact organisational performance. Satisfaction and business performance attained through TQM practices are positively linked with enhanced organisational performance. The study's findings provide valuable knowledge of the relationships between different TQM practices and organisational performance. The study findings will also aid other organisations in selecting TQM practices and establishing a suitable TQM framework.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"53 1","pages":"1410 - 1437"},"PeriodicalIF":3.9,"publicationDate":"2023-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74119281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-09DOI: 10.1080/14783363.2023.2174427
Giacomo Buzzao, F. Rizzi
The unprecedented systemic disruptions that occurred in the last years are highlighting a structural lack of resilience in most organisations. In this context, there is an increasing scholars’ interest in understanding to what extent capabilities to anticipate, respond and thrive in unprecedented situations represent a strategic lever for business continuity management in most sectors of activity. To contribute to this debate, this research adopts a dynamic capabilities perspective to investigate the specific capabilities that organisations build in the pursuit of business continuity. Based on multi-sectoral primary data collected in 2021 from HR professionals of 419 organisations operating in Italy, the outcomes of our quantitative study show that the business continuity requirements expressed by ISO22301 are perceived as interrelated and indivisible. Furthermore, our results suggest that the ambition to fulfil the business continuity requirements depends on the organisational capabilities to improvise and coordinate the use of its assets (i.e. people, technologies, premises, information) in the face of disruptions. Besides the managerial implications concerning how to build favourable organisational conditions to reduce the vulnerability to external risks, the research contributes to the literature by building new measurement scales to assess business continuity and disentangling the rationale behind the related dynamic capabilities framework.
{"title":"The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study","authors":"Giacomo Buzzao, F. Rizzi","doi":"10.1080/14783363.2023.2174427","DOIUrl":"https://doi.org/10.1080/14783363.2023.2174427","url":null,"abstract":"The unprecedented systemic disruptions that occurred in the last years are highlighting a structural lack of resilience in most organisations. In this context, there is an increasing scholars’ interest in understanding to what extent capabilities to anticipate, respond and thrive in unprecedented situations represent a strategic lever for business continuity management in most sectors of activity. To contribute to this debate, this research adopts a dynamic capabilities perspective to investigate the specific capabilities that organisations build in the pursuit of business continuity. Based on multi-sectoral primary data collected in 2021 from HR professionals of 419 organisations operating in Italy, the outcomes of our quantitative study show that the business continuity requirements expressed by ISO22301 are perceived as interrelated and indivisible. Furthermore, our results suggest that the ambition to fulfil the business continuity requirements depends on the organisational capabilities to improvise and coordinate the use of its assets (i.e. people, technologies, premises, information) in the face of disruptions. Besides the managerial implications concerning how to build favourable organisational conditions to reduce the vulnerability to external risks, the research contributes to the literature by building new measurement scales to assess business continuity and disentangling the rationale behind the related dynamic capabilities framework.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"148 1","pages":"1353 - 1385"},"PeriodicalIF":3.9,"publicationDate":"2023-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73140829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Vocational passion and learning goal orientation are both critical for individuals to perform well in vocational fields in the long run. Drawing upon self-regulation theory and social learning theory, this study explores how these two predictors influence job performance by simultaneously examining job self-efficacy as a mediator and job experience as a moderator. Empirical analyses are performed using the data of workers in a large computer and communication company in Taiwan. This study discovers that job experience has double-edged effects in the development of job self-efficacy. On the one hand, individuals with more job experiences possess greater wisdom that may inspire a sense of meaningful connection towards their vocation (i.e. being more susceptible to vocational passion). On the other hand, their continuous learning motivation to achieve job performance goals is more likely to decline with more job experiences they overly rely upon (i.e. being less susceptible to learning goal orientation).
{"title":"Understanding vocational passion and learning goal orientation: workplace training and learning implications","authors":"Kuang-Jung Chen, Chou-Kang Chiu, Chu‐Mei Liu, Chieh-Peng Lin, Nyan-myau Lyau","doi":"10.1080/14783363.2023.2168531","DOIUrl":"https://doi.org/10.1080/14783363.2023.2168531","url":null,"abstract":"Vocational passion and learning goal orientation are both critical for individuals to perform well in vocational fields in the long run. Drawing upon self-regulation theory and social learning theory, this study explores how these two predictors influence job performance by simultaneously examining job self-efficacy as a mediator and job experience as a moderator. Empirical analyses are performed using the data of workers in a large computer and communication company in Taiwan. This study discovers that job experience has double-edged effects in the development of job self-efficacy. On the one hand, individuals with more job experiences possess greater wisdom that may inspire a sense of meaningful connection towards their vocation (i.e. being more susceptible to vocational passion). On the other hand, their continuous learning motivation to achieve job performance goals is more likely to decline with more job experiences they overly rely upon (i.e. being less susceptible to learning goal orientation).","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"3 1","pages":"1277 - 1291"},"PeriodicalIF":3.9,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85397668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-01DOI: 10.1080/14783363.2023.2169123
Natalia Amat-Lefort, F. Marimon, M. Mas-Machuca
With the rise of the sharing economy, companies such as Uber have emerged as an alternative to traditional transport methods. Digital sharing economy platforms enable the encounter of two types of ‘users’: peer providers (i.e. drivers) and travellers (commonly referred as users). To acknowledge the needs of both the user and the provider, we must understand their perceptions of service quality (SQ) in this new context. However, existing research about SQ in platform-based transport focuses only on the users’ perspective. Given that peer providers are an essential part of peer-to-peer transport services, this exploratory study aims to capture the perceptions of SQ from the perspective of users and drivers. Relying on service quality theory, two quality assessment scales are designed for the users and the providers, respectively. Based on the data obtained from 646 users and drivers, Structural Equation Modelling (SEM) is used to validate the proposed scales. This study contributes to the literature of quality management in the sharing economy and provides valuable insights for platform managers.
{"title":"Exploring driver and user perspectives of service quality in sharing economy transport platforms","authors":"Natalia Amat-Lefort, F. Marimon, M. Mas-Machuca","doi":"10.1080/14783363.2023.2169123","DOIUrl":"https://doi.org/10.1080/14783363.2023.2169123","url":null,"abstract":"With the rise of the sharing economy, companies such as Uber have emerged as an alternative to traditional transport methods. Digital sharing economy platforms enable the encounter of two types of ‘users’: peer providers (i.e. drivers) and travellers (commonly referred as users). To acknowledge the needs of both the user and the provider, we must understand their perceptions of service quality (SQ) in this new context. However, existing research about SQ in platform-based transport focuses only on the users’ perspective. Given that peer providers are an essential part of peer-to-peer transport services, this exploratory study aims to capture the perceptions of SQ from the perspective of users and drivers. Relying on service quality theory, two quality assessment scales are designed for the users and the providers, respectively. Based on the data obtained from 646 users and drivers, Structural Equation Modelling (SEM) is used to validate the proposed scales. This study contributes to the literature of quality management in the sharing economy and provides valuable insights for platform managers.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"20 1","pages":"1315 - 1333"},"PeriodicalIF":3.9,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76499044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-29DOI: 10.1080/14783363.2023.2170223
Maryam Zulfiqar, J. Antony, V. Swarnakar, M. Sony, Raja Jayaraman, Olivia McDermott
Quality 4.0 is the new paradigm in the field of quality management, due to the advent of technological advancement and digital transformation of many organizations. The field of Quality 4.0 is still in its nascent stage, and there is no self-assessment tool to assess whether an organization is ready or not in implementing Quality 4.0. This study uses a five-phase approach to develop a Quality 4.0 readiness self-assessment tool. Phase 1 of the study was devoted to a literature review to identify the readiness factors and sub-factors. In Phase 2 experts’ opinions sought sure that none of the readiness factors are missed out in our research. Phase 3 was devoted to questionnaire development. Phase 4 was devoted to data collection. In this phase, we identified 6 packaging companies that were willing to participate in the research. Phase 5 was devoted to data analysis and readiness assessment for each of the factors and sub-factors across the participating organizations. The readiness factors identified in the study were: top management commitment and support, leadership, organizational culture, employee competency, and ISO QMS Standard in place. Further, a methodology was developed to classify the participating organizations into five different quality readiness assessment levels.
{"title":"A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation","authors":"Maryam Zulfiqar, J. Antony, V. Swarnakar, M. Sony, Raja Jayaraman, Olivia McDermott","doi":"10.1080/14783363.2023.2170223","DOIUrl":"https://doi.org/10.1080/14783363.2023.2170223","url":null,"abstract":"Quality 4.0 is the new paradigm in the field of quality management, due to the advent of technological advancement and digital transformation of many organizations. The field of Quality 4.0 is still in its nascent stage, and there is no self-assessment tool to assess whether an organization is ready or not in implementing Quality 4.0. This study uses a five-phase approach to develop a Quality 4.0 readiness self-assessment tool. Phase 1 of the study was devoted to a literature review to identify the readiness factors and sub-factors. In Phase 2 experts’ opinions sought sure that none of the readiness factors are missed out in our research. Phase 3 was devoted to questionnaire development. Phase 4 was devoted to data collection. In this phase, we identified 6 packaging companies that were willing to participate in the research. Phase 5 was devoted to data analysis and readiness assessment for each of the factors and sub-factors across the participating organizations. The readiness factors identified in the study were: top management commitment and support, leadership, organizational culture, employee competency, and ISO QMS Standard in place. Further, a methodology was developed to classify the participating organizations into five different quality readiness assessment levels.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"9 1","pages":"1334 - 1352"},"PeriodicalIF":3.9,"publicationDate":"2023-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88635998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-16DOI: 10.1080/14783363.2022.2157712
Chou-Kang Chiu, Chieh-Peng Lin, Tian-Yu Lung
To learn about teamwork, research has widely discussed cohesion as a key bridge between team performance and its predictors, yet ‘blind’ cohesion often hampers a team’s achievement. Without thoroughly understanding cohesion and its relevant variables, managers’ initiatives developed at improving cohesion and team performance will remain practically ineffective based on misapprehension or blind faith. To open the black box of cohesion, this study draws upon the social exchange theory and social cognitive theory to explore the development of cohesion and team performance. The empirical results of hierarchical regression analysis reveal that collective efficacy moderates the positive relationship between social cohesion and task cohesion and the negative relationship between team politics and task cohesion. Finally, this study discusses research and managerial implications based on its empirical results.
{"title":"Exploring emotional regulation and team politics in teams: team learning and educational practices","authors":"Chou-Kang Chiu, Chieh-Peng Lin, Tian-Yu Lung","doi":"10.1080/14783363.2022.2157712","DOIUrl":"https://doi.org/10.1080/14783363.2022.2157712","url":null,"abstract":"To learn about teamwork, research has widely discussed cohesion as a key bridge between team performance and its predictors, yet ‘blind’ cohesion often hampers a team’s achievement. Without thoroughly understanding cohesion and its relevant variables, managers’ initiatives developed at improving cohesion and team performance will remain practically ineffective based on misapprehension or blind faith. To open the black box of cohesion, this study draws upon the social exchange theory and social cognitive theory to explore the development of cohesion and team performance. The empirical results of hierarchical regression analysis reveal that collective efficacy moderates the positive relationship between social cohesion and task cohesion and the negative relationship between team politics and task cohesion. Finally, this study discusses research and managerial implications based on its empirical results.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"81 1","pages":"1108 - 1125"},"PeriodicalIF":3.9,"publicationDate":"2023-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79322488","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-11DOI: 10.1080/14783363.2022.2157713
Amjad Naveed, A. Zhuparova, N. Ahmad, Reza FathollahZadeh Aghdam
Sustainable innovation practice is an important step to survive globally in a competitive environment for an economy or business commuity. This study aimed to provide comprehensive insights into sustainable innovation research. To this end, we conducted a citation-based systematic literature review (SLR) to identify evolving trends in sustainable innovation research. We reviewed 747 articles from the major database from 1998 to 2019 to identify an influential journals, authors, articles and trends of keywords. We also performed content analysis (CA) of the most influential articles to identify research attributes, such as sustainable innovation concepts, unit of analysis, data, method, and research themes. We synthesised and interpreted the results of both the SLR and CA to formulate future research directions. The paper reveals that out of various themes, the sustainable business model (SBM) has been the most focused area within the top-100 most influential paper, implying that the SBM is a critical challenge for sustainable innovation practices and quality management. Such a finding is useful for future researchers to understand current trends and explore existing gaps in sustainable innovation research.
{"title":"Sources of information on sustainable innovation: a citation-based systematic literature review and content analysis","authors":"Amjad Naveed, A. Zhuparova, N. Ahmad, Reza FathollahZadeh Aghdam","doi":"10.1080/14783363.2022.2157713","DOIUrl":"https://doi.org/10.1080/14783363.2022.2157713","url":null,"abstract":"Sustainable innovation practice is an important step to survive globally in a competitive environment for an economy or business commuity. This study aimed to provide comprehensive insights into sustainable innovation research. To this end, we conducted a citation-based systematic literature review (SLR) to identify evolving trends in sustainable innovation research. We reviewed 747 articles from the major database from 1998 to 2019 to identify an influential journals, authors, articles and trends of keywords. We also performed content analysis (CA) of the most influential articles to identify research attributes, such as sustainable innovation concepts, unit of analysis, data, method, and research themes. We synthesised and interpreted the results of both the SLR and CA to formulate future research directions. The paper reveals that out of various themes, the sustainable business model (SBM) has been the most focused area within the top-100 most influential paper, implying that the SBM is a critical challenge for sustainable innovation practices and quality management. Such a finding is useful for future researchers to understand current trends and explore existing gaps in sustainable innovation research.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"2 1","pages":"1126 - 1151"},"PeriodicalIF":3.9,"publicationDate":"2023-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75231199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-03DOI: 10.1080/14783363.2022.2159366
Hugo Guyader, L. Olsson, M. Friman
Based on the Theory of Planned Behaviour, this study explains sharing economy platform usage intention. Our results based on PLS-SEM estimations with survey data (N = 655) from the carpooling context show that sharing orientation (i.e. sharing usage instead of owning/buying), grassroots engagement (i.e. non-profit organisation driven by volunteers), and platform authenticity (i.e. loyalty to the original carpooling practice) are strong determinants of people’s attitudes towards the carpooling platform, while trend orientation (e.g. the ‘sharing economy’ paradigm) is not significant. This implies that while digitalisation can optimise older practices (e.g. hitchhiking), online platforms facilitating contemporary sharing practices need to be embedded in the original sharing ethos and values to raise usage intention – even though the sharing economy has become mainstream.
{"title":"Sharing economy platforms as mainstream: balancing pro-social and economic tensions","authors":"Hugo Guyader, L. Olsson, M. Friman","doi":"10.1080/14783363.2022.2159366","DOIUrl":"https://doi.org/10.1080/14783363.2022.2159366","url":null,"abstract":"Based on the Theory of Planned Behaviour, this study explains sharing economy platform usage intention. Our results based on PLS-SEM estimations with survey data (N = 655) from the carpooling context show that sharing orientation (i.e. sharing usage instead of owning/buying), grassroots engagement (i.e. non-profit organisation driven by volunteers), and platform authenticity (i.e. loyalty to the original carpooling practice) are strong determinants of people’s attitudes towards the carpooling platform, while trend orientation (e.g. the ‘sharing economy’ paradigm) is not significant. This implies that while digitalisation can optimise older practices (e.g. hitchhiking), online platforms facilitating contemporary sharing practices need to be embedded in the original sharing ethos and values to raise usage intention – even though the sharing economy has become mainstream.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"1 1","pages":"1257 - 1276"},"PeriodicalIF":3.9,"publicationDate":"2023-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74829883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In recent years, consumers and public authorities in Europe have shown growing attention to dual quality, a term that refers to the sale across European countries of seemingly identical products that have different compositions and levels of quality. This phenomenon has raised consumer protection concerns and requires reflection on the ethical limits of local adaptation of firms’ international marketing strategies. However, a lack of academic research on this topic remains. The present work addresses this gap and develops a conceptual framework that integrates prior research on consumer perceptions of and reactions to product quality and studies the standardisation – adaptation dilemma inherent in firms’ international marketing strategies. The arguments presented here result in the development of a framework that comprises five stages: firms’ real motivations for employing dual quality, dual-quality implementation, consumer awareness of dual quality, perceived acceptability of dual quality and consumer reactions to dual quality. Drawing on this framework, a rich research agenda is proposed to guide future studies and provide policymakers with new insights to help them evaluate whether or not to intervene to protect consumers.
{"title":"Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda","authors":"Colamatteo Annarita, Cassia Fabio, Sansone Marcello","doi":"10.1080/14783363.2022.2158804","DOIUrl":"https://doi.org/10.1080/14783363.2022.2158804","url":null,"abstract":"In recent years, consumers and public authorities in Europe have shown growing attention to dual quality, a term that refers to the sale across European countries of seemingly identical products that have different compositions and levels of quality. This phenomenon has raised consumer protection concerns and requires reflection on the ethical limits of local adaptation of firms’ international marketing strategies. However, a lack of academic research on this topic remains. The present work addresses this gap and develops a conceptual framework that integrates prior research on consumer perceptions of and reactions to product quality and studies the standardisation – adaptation dilemma inherent in firms’ international marketing strategies. The arguments presented here result in the development of a framework that comprises five stages: firms’ real motivations for employing dual quality, dual-quality implementation, consumer awareness of dual quality, perceived acceptability of dual quality and consumer reactions to dual quality. Drawing on this framework, a rich research agenda is proposed to guide future studies and provide policymakers with new insights to help them evaluate whether or not to intervene to protect consumers.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"45 1","pages":"1243 - 1256"},"PeriodicalIF":3.9,"publicationDate":"2022-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87134109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-31DOI: 10.1080/14783363.2022.2158803
Diekola Akanmu, M. G. Hassan, Mohammad Said Ibrahim Alshuaibi, Ahmad Said Ibrahim Alshuaibi, Bahtiar Mohamad, Adilah Othman
The inconsistent relationships in the previous research studies related to quality management practices and sustainability have initiated the purpose of this study. Further investigation is prompted to understand better the effects of other intervening variables to explain the nature of the relationship. Therefore, this study investigated the mediating roles of organizational excellence on the relationship between quality management practices (QMP) and sustainability. The QMP considered in this study are human resources management (HRM), service design (SD), information and analysis (IA), benchmarking (BM) and management leadership (ML) with the respective relationship with sustainable performance while being mediated by organizational excellence. A questionnaire survey was administered to 303 companies of Malaysian food and beverage and the returned questionnaires were analyzed using PLS-SEM. The results revealed that organizational excellence is a significant mediator of the relationships between ML, SD, HRM and sustainability. The developed framework from this study can be employed by policy and decision-makers to forecast and provide insights into the economy. Managers in the industry should consider the importance of this model when implementing any practice in the future. For future research, it is recommended that a longitudinal study is carried out to evaluate the impact of TQM and organizational excellence on SP.
{"title":"The mediating role of organizational excellence between quality management practices and sustainable performance","authors":"Diekola Akanmu, M. G. Hassan, Mohammad Said Ibrahim Alshuaibi, Ahmad Said Ibrahim Alshuaibi, Bahtiar Mohamad, Adilah Othman","doi":"10.1080/14783363.2022.2158803","DOIUrl":"https://doi.org/10.1080/14783363.2022.2158803","url":null,"abstract":"The inconsistent relationships in the previous research studies related to quality management practices and sustainability have initiated the purpose of this study. Further investigation is prompted to understand better the effects of other intervening variables to explain the nature of the relationship. Therefore, this study investigated the mediating roles of organizational excellence on the relationship between quality management practices (QMP) and sustainability. The QMP considered in this study are human resources management (HRM), service design (SD), information and analysis (IA), benchmarking (BM) and management leadership (ML) with the respective relationship with sustainable performance while being mediated by organizational excellence. A questionnaire survey was administered to 303 companies of Malaysian food and beverage and the returned questionnaires were analyzed using PLS-SEM. The results revealed that organizational excellence is a significant mediator of the relationships between ML, SD, HRM and sustainability. The developed framework from this study can be employed by policy and decision-makers to forecast and provide insights into the economy. Managers in the industry should consider the importance of this model when implementing any practice in the future. For future research, it is recommended that a longitudinal study is carried out to evaluate the impact of TQM and organizational excellence on SP.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"47 1","pages":"1217 - 1242"},"PeriodicalIF":3.9,"publicationDate":"2022-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83686425","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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