A vast number of peer-to-peer (P2P) sharing and collaborative consumption (SCC) platforms has emerged over the last decade. These platforms allow private individuals to share their physical resources, such as vehicles, spaces, food, clothing, gear and even pets, with other private persons. The large number and diversity of the platforms make it difficult for potential peer-consumers and peer-providers to find an appropriate platform for their demands or offers. This research therefore designs an ontology-based web directory which facilitates an effective discovery of P2P SCC platforms. The paper includes three major contributions. First, we formalize concepts identified in the SCC literature by means of a description language. Second, we develop an ontology that provides a means to purposefully describe the domain of SCC platforms. Third, we describe the design of a web directory that uses the ontology to make discovering P2P SCC platforms more approachable.
{"title":"Designing an Ontology-Based Web Directory for the Discovery of Sharing and Collaborative Consumption Platforms","authors":"M. Hoffen, Martin Matzner, Friedrich Chasin","doi":"10.1109/CBI.2015.37","DOIUrl":"https://doi.org/10.1109/CBI.2015.37","url":null,"abstract":"A vast number of peer-to-peer (P2P) sharing and collaborative consumption (SCC) platforms has emerged over the last decade. These platforms allow private individuals to share their physical resources, such as vehicles, spaces, food, clothing, gear and even pets, with other private persons. The large number and diversity of the platforms make it difficult for potential peer-consumers and peer-providers to find an appropriate platform for their demands or offers. This research therefore designs an ontology-based web directory which facilitates an effective discovery of P2P SCC platforms. The paper includes three major contributions. First, we formalize concepts identified in the SCC literature by means of a description language. Second, we develop an ontology that provides a means to purposefully describe the domain of SCC platforms. Third, we describe the design of a web directory that uses the ontology to make discovering P2P SCC platforms more approachable.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123633964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Service resilience in the face of constant business change is an imperative and complex task for any service organization including those in financial services. Yet, due to its systemic complexity, service resilience as a practice in most organisations is performed in an ad-hoc and inefficient manner resulting in periodic disruptions to day-to-day business operations. Therefore, there is an urgent need for organisations to formulate an agile or adaptive capability for service resilience architecture design and implementation that meets their dynamic business needs. This paper presents one such agile or adaptive service resilience architecture (ASRA) design and implementation capability that has been developed using an adaptive enterprise service system meta-framework (a.k.a. The Gill Framework®). An action-design research method was employed in collaboration with a financial services organisation (FSO) for the establishment of a holistic ASRA design and implementation capability.
{"title":"An Agile Service Resilience Architecture Capability: Financial Services Case Study","authors":"A. Gill, E. Chew, Geoff Bird, David Kricker","doi":"10.1109/CBI.2015.36","DOIUrl":"https://doi.org/10.1109/CBI.2015.36","url":null,"abstract":"Service resilience in the face of constant business change is an imperative and complex task for any service organization including those in financial services. Yet, due to its systemic complexity, service resilience as a practice in most organisations is performed in an ad-hoc and inefficient manner resulting in periodic disruptions to day-to-day business operations. Therefore, there is an urgent need for organisations to formulate an agile or adaptive capability for service resilience architecture design and implementation that meets their dynamic business needs. This paper presents one such agile or adaptive service resilience architecture (ASRA) design and implementation capability that has been developed using an adaptive enterprise service system meta-framework (a.k.a. The Gill Framework®). An action-design research method was employed in collaboration with a financial services organisation (FSO) for the establishment of a holistic ASRA design and implementation capability.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114712987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Increasing mobility of stakeholders and variability of resources trigger the design and runtime of today's business applications. Tasks need to be accomplished in a seamless way despite disparate services, and devices. In order to ensure interoperability between these resources we present a representation scheme for federated system support. It facilitates designing autonomous while tightly coupled systems for business operation. Their features, e.g., Handling blog entries containing customer needs, can be arranged dynamically by means of bigraphs. Bigraphs encode structure and behavior relations and thus, enable the context-sensitive specification of features. Rules allow checking their interoperability and changing the context of resource use. In the contribution initial evidence of the effectiveness of the approach is provided. We exemplify Customer Knowledge Management dynamically intertwining content management and social media interaction.
{"title":"Context Control of Interoperable Interactive Systems","authors":"C. Stary, Dominik Wachholder","doi":"10.1109/CBI.2015.40","DOIUrl":"https://doi.org/10.1109/CBI.2015.40","url":null,"abstract":"Increasing mobility of stakeholders and variability of resources trigger the design and runtime of today's business applications. Tasks need to be accomplished in a seamless way despite disparate services, and devices. In order to ensure interoperability between these resources we present a representation scheme for federated system support. It facilitates designing autonomous while tightly coupled systems for business operation. Their features, e.g., Handling blog entries containing customer needs, can be arranged dynamically by means of bigraphs. Bigraphs encode structure and behavior relations and thus, enable the context-sensitive specification of features. Rules allow checking their interoperability and changing the context of resource use. In the contribution initial evidence of the effectiveness of the approach is provided. We exemplify Customer Knowledge Management dynamically intertwining content management and social media interaction.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"115 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133615416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business models play a pivotal role in organizations, building bridges and enabling dialogue between business and technological worlds. Also, goals and rules associate with processes to compose its base structure, driving and supporting the organization's strategy. Additionally, as balanced scorecards are the reference in strategy management, a combination of these three dimensions can lead to a stronger, more strategy-oriented, business model, aggregating functional, nonfunctional and strategy dimensions. Following our proposal for the specification of a three-dimensional business model, covering the elicitation of business goals and rules from process level use cases, and their connection to balanced scorecard, we now aim to explore it with a practical application scenario. Taking advantage of a cube structure and a method definition within a SPEM approach, which is adaptable to model variations, our proposal allows for the use of different viewpoints to perform diverse business model transformations. In this paper we apply our proposal twice by revisiting a project of a two-step elicitation and generation of a business model canvas.
{"title":"Exploring a Three-Dimensional, Requirements-Based, Balanced Scorecard Business Model: On the Elicitation and Generation of a Business Model Canvas","authors":"Carlos E. Salgado, R. J. Machado, R. Maciel","doi":"10.1109/CBI.2015.28","DOIUrl":"https://doi.org/10.1109/CBI.2015.28","url":null,"abstract":"Business models play a pivotal role in organizations, building bridges and enabling dialogue between business and technological worlds. Also, goals and rules associate with processes to compose its base structure, driving and supporting the organization's strategy. Additionally, as balanced scorecards are the reference in strategy management, a combination of these three dimensions can lead to a stronger, more strategy-oriented, business model, aggregating functional, nonfunctional and strategy dimensions. Following our proposal for the specification of a three-dimensional business model, covering the elicitation of business goals and rules from process level use cases, and their connection to balanced scorecard, we now aim to explore it with a practical application scenario. Taking advantage of a cube structure and a method definition within a SPEM approach, which is adaptable to model variations, our proposal allows for the use of different viewpoints to perform diverse business model transformations. In this paper we apply our proposal twice by revisiting a project of a two-step elicitation and generation of a business model canvas.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115239018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business Transformation Management Methodology (BTM2) is a recent methodology aimed at dealing with growing complexity, globalization and uncertainty organizations are faced with due to continuous change processes. Meta Management is the foundation of this methodology and is focused on providing a framework that helps to manage the complexity of business transformation. The difficulty lies on the different ways you can apply Meta Management and how far you can go. In fact, the way this layer of management will be conducted is decisive for the effectiveness and efficiency of the transformation process. A maturity model for Meta Management helps leaders and managers derive and prioritize improvement measures, as well as control progress, by providing them with the as-is assessment. In our research we applied the proposed Meta Management Maturity Model to the Portuguese eProcurement Interoperability project, a complex and critical national challenge. According to the practitioners, this is an important step for the success of the project.
{"title":"A Maturity Model for Business Transformation Management","authors":"Isabel da Rosa, M. Silva","doi":"10.1109/CBI.2015.30","DOIUrl":"https://doi.org/10.1109/CBI.2015.30","url":null,"abstract":"Business Transformation Management Methodology (BTM2) is a recent methodology aimed at dealing with growing complexity, globalization and uncertainty organizations are faced with due to continuous change processes. Meta Management is the foundation of this methodology and is focused on providing a framework that helps to manage the complexity of business transformation. The difficulty lies on the different ways you can apply Meta Management and how far you can go. In fact, the way this layer of management will be conducted is decisive for the effectiveness and efficiency of the transformation process. A maturity model for Meta Management helps leaders and managers derive and prioritize improvement measures, as well as control progress, by providing them with the as-is assessment. In our research we applied the proposed Meta Management Maturity Model to the Portuguese eProcurement Interoperability project, a complex and critical national challenge. According to the practitioners, this is an important step for the success of the project.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129223211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Caetano, Gonçalo Antunes, Marzieh Bakhshandeh, J. Borbinha, M. Silva
Enterprise models contribute to the understanding, communication and analysis of how business processes are performed, the goals they achieve, the information they use, as well as the applications that support the business, and the underlying technological infrastructure. The analysis of these different domains requires combining different enterprise models, often described with different domain specific modelling languages. This paper explores the application of computational semantic techniques to specify, integrate and analyse multiple enterprise models. The models are individually specified and federated using ontological schemas, and analysed using computational inference and graph analysis. The paper describes (1) how to specify enterprise models as ontological schemas, (2) how to integrate the ontological schemas using transformation maps, and (3) how to analyse the integrated models. This solution is demonstrated through the specification, integration and analysis of a business model landscape comprising three enterprise modelling languages: the Business Model Canvas, e3value, and Archi Mate.
企业模型有助于理解、交流和分析业务流程是如何执行的、它们实现的目标、它们使用的信息，以及支持业务的应用程序和底层技术基础设施。对这些不同领域的分析需要结合不同的企业模型，这些模型通常用不同领域特定的建模语言来描述。本文探讨了计算语义技术在指定、集成和分析多个企业模型中的应用。使用本体模式单独指定和联合模型，并使用计算推理和图分析对模型进行分析。本文描述了(1)如何将企业模型指定为本体模式，(2)如何使用转换映射集成本体模式，以及(3)如何分析集成的模型。该解决方案通过对包含三种企业建模语言(business model Canvas、e3value和Archi Mate)的业务模型环境进行规范、集成和分析来演示。
{"title":"Analysis of Federated Business Models: An Application to the Business Model Canvas, ArchiMate, and e3value","authors":"A. Caetano, Gonçalo Antunes, Marzieh Bakhshandeh, J. Borbinha, M. Silva","doi":"10.1109/CBI.2015.48","DOIUrl":"https://doi.org/10.1109/CBI.2015.48","url":null,"abstract":"Enterprise models contribute to the understanding, communication and analysis of how business processes are performed, the goals they achieve, the information they use, as well as the applications that support the business, and the underlying technological infrastructure. The analysis of these different domains requires combining different enterprise models, often described with different domain specific modelling languages. This paper explores the application of computational semantic techniques to specify, integrate and analyse multiple enterprise models. The models are individually specified and federated using ontological schemas, and analysed using computational inference and graph analysis. The paper describes (1) how to specify enterprise models as ontological schemas, (2) how to integrate the ontological schemas using transformation maps, and (3) how to analyse the integrated models. This solution is demonstrated through the specification, integration and analysis of a business model landscape comprising three enterprise modelling languages: the Business Model Canvas, e3value, and Archi Mate.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"152 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123280142","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Collaboration among enterprises is aimed at strengthening competitiveness of collaborating partners. Although potential benefits resulting out of collaboration are high, a large number of collaborative enterprises fail. The studies report that collaborations' Critical Success Factors (CSFs) relate to aspects such as trust, similarities and complementarities between partners, transparency of rights, duties and undertaken actions. The application of enterprise modeling is expected to contribute to addressing some of these CSFs and thus, support the success of collaborative enterprises. In this paper, based on the conducted analysis, high-level requirements towards an enterprise modeling method for collaborative enterprises are elicited and used to discuss existing modeling approaches, with the aim to identify future directions of research.
{"title":"Modeling of Collaborative Enterprises -- CSFs-Driven High-Level Requirements","authors":"Barbara Livieri, M. Kaczmarek","doi":"10.1109/CBI.2015.45","DOIUrl":"https://doi.org/10.1109/CBI.2015.45","url":null,"abstract":"Collaboration among enterprises is aimed at strengthening competitiveness of collaborating partners. Although potential benefits resulting out of collaboration are high, a large number of collaborative enterprises fail. The studies report that collaborations' Critical Success Factors (CSFs) relate to aspects such as trust, similarities and complementarities between partners, transparency of rights, duties and undertaken actions. The application of enterprise modeling is expected to contribute to addressing some of these CSFs and thus, support the success of collaborative enterprises. In this paper, based on the conducted analysis, high-level requirements towards an enterprise modeling method for collaborative enterprises are elicited and used to discuss existing modeling approaches, with the aim to identify future directions of research.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121622743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study contributes to the enterprise architecture (EA) methodologies by suggesting a method for eliciting architecture requirements: gathering both the current architecture information, and the development needs and requirements for the business architecture (BA) dimension in EA planning. Most of all EA dimensions, the developing of the BA requires collaboration with various non-IT stakeholders. It presents thus challenges to the IT department, or the consultancy involved in EA related efforts. The contribution of the various stakeholder groups as informants is, however, crucial to well founded EA design decisions. The suggested method takes related IS development fields as starting points. Collaborative approaches are well established in the fields of requirements engineering and business process design. However, EA specific issues remain to be explicated and incorporated to the collaboration. A BA information elicitation method (IEM) is not only a tool of the IT professional for a sound foundation for defining of the EA baseline, and developing of the requirements, but also an organizational change management vehicle. Involving stakeholders in a planned, consistent and balanced manner, it supports the establishing of collaboration routines of the IT and business stakeholder groups. The observations in a 12 month EA initiation project in a public organization are a basis for this constructive effort, where a BA elicitation method for the enterprise architecting is created. The constructed method is enhanced by evaluative comments of seven EA-experienced IT professionals.
{"title":"Collaborative EA Information Elicitation Method: The IEM for Business Architecture","authors":"M. Pulkkinen, Lassi Kapraali","doi":"10.1109/CBI.2015.33","DOIUrl":"https://doi.org/10.1109/CBI.2015.33","url":null,"abstract":"This study contributes to the enterprise architecture (EA) methodologies by suggesting a method for eliciting architecture requirements: gathering both the current architecture information, and the development needs and requirements for the business architecture (BA) dimension in EA planning. Most of all EA dimensions, the developing of the BA requires collaboration with various non-IT stakeholders. It presents thus challenges to the IT department, or the consultancy involved in EA related efforts. The contribution of the various stakeholder groups as informants is, however, crucial to well founded EA design decisions. The suggested method takes related IS development fields as starting points. Collaborative approaches are well established in the fields of requirements engineering and business process design. However, EA specific issues remain to be explicated and incorporated to the collaboration. A BA information elicitation method (IEM) is not only a tool of the IT professional for a sound foundation for defining of the EA baseline, and developing of the requirements, but also an organizational change management vehicle. Involving stakeholders in a planned, consistent and balanced manner, it supports the establishing of collaboration routines of the IT and business stakeholder groups. The observations in a 12 month EA initiation project in a public organization are a basis for this constructive effort, where a BA elicitation method for the enterprise architecting is created. The constructed method is enhanced by evaluative comments of seven EA-experienced IT professionals.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132236155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Current research related to the subject matter of business informatics reflects divergent orientations that are fundamentally about representing, analyzing, and designing services or processes or work systems or enterprises. After summarizing those four orientations and citing typical exemplars, this paper identifies a variety of paths toward greater integration between different orientations within business informatics. It identifies central topics for each orientation along with areas in which each orientation provides ideas that complement other orientations and reveal possible synergies. Both the approach for identifying potential synergies and the proposed synergies themselves could encourage greater integration within business informatics.
{"title":"How Should Business Informatics Integrate Service, Process, Work System, and Enterprise Orientations?","authors":"Steven L. Alter","doi":"10.1109/CBI.2015.9","DOIUrl":"https://doi.org/10.1109/CBI.2015.9","url":null,"abstract":"Current research related to the subject matter of business informatics reflects divergent orientations that are fundamentally about representing, analyzing, and designing services or processes or work systems or enterprises. After summarizing those four orientations and citing typical exemplars, this paper identifies a variety of paths toward greater integration between different orientations within business informatics. It identifies central topics for each orientation along with areas in which each orientation provides ideas that complement other orientations and reveal possible synergies. Both the approach for identifying potential synergies and the proposed synergies themselves could encourage greater integration within business informatics.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123438160","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Governance of production support engagements entails handling complex and volatile scenarios that occur in production support environment. It deals with managing numerous policies and implementing the optimal ones to achieve best results for both client and the vendor. Understanding these policies is critical to provide better governance of these increasingly large and complex projects. This paper presents a three layered typological classification of the strategies and policies commonly employed in a typical project. Such a classification, as has been demonstrated in the paper, will be useful in planning and executing projects by making policy interventions to keep the projects on track easier.
{"title":"IT Service Management: A Typological Classification of Policies for Governance","authors":"V. K. Rai, A. Jha, Abhinay Puvvala","doi":"10.1109/CBI.2015.15","DOIUrl":"https://doi.org/10.1109/CBI.2015.15","url":null,"abstract":"Governance of production support engagements entails handling complex and volatile scenarios that occur in production support environment. It deals with managing numerous policies and implementing the optimal ones to achieve best results for both client and the vendor. Understanding these policies is critical to provide better governance of these increasingly large and complex projects. This paper presents a three layered typological classification of the strategies and policies commonly employed in a typical project. Such a classification, as has been demonstrated in the paper, will be useful in planning and executing projects by making policy interventions to keep the projects on track easier.","PeriodicalId":238097,"journal":{"name":"2015 IEEE 17th Conference on Business Informatics","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127577140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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