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2015 IEEE 17th Conference on Business Informatics最新文献

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Beyond Narrow Decision Models: Toward Integrative Models of Organizational Decision Processes 超越狭隘的决策模型:迈向组织决策过程的整合模型
Pub Date : 2015-07-13 DOI: 10.1109/CBI.2015.34
Alexander C. Bock
Decisions are an integral part of organizational life. But whereas operational business processes have received ample attention, the systematic and reflective coordination and cultivation of organizational decision processes have scarcely been addressed to date. The paper argues that integrative conceptual models can provide valuable support for the multidisciplinary activities related to organizational decision making. Requirements are substantiated, based on which a selection of existing tools is reviewed and found insufficient. The outline of a modeling language to describe, analyze, and reassess decision processes in the organizational context is presented and discussed.
决策是组织生活不可分割的一部分。但是,尽管操作业务过程已经得到了充分的关注,但迄今为止,组织决策过程的系统和反思性协调和培养几乎没有得到解决。综合概念模型可以为组织决策相关的多学科活动提供有价值的支持。需求得到证实,在此基础上对现有工具的选择进行审查,发现不足。本文提出并讨论了用于描述、分析和重新评估组织环境中的决策过程的建模语言的大纲。
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引用次数: 10
An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics 利用预测和规范分析的销售团队分配信息系统
Pub Date : 2015-07-13 DOI: 10.1109/CBI.2015.38
Johannes Kunze von Bischhoffshausen, Markus Paatsch, Melanie Reuter-Oppermann, G. Satzger, H. Fromm
Many companies have transformed their businesses from selling products in isolated transactions to selling solutions in long-term relationships. This transformation poses new requirements for designing the sales force structure: solution selling companies often approach the customer with sales teams, composed of different sales roles with specific responsibilities and skills. However, little attention is given to this challenge in sales force analytics, especially from an information systems research perspective. In particular, there is still a lack of decision support with regard to assigning sales reps to customer accounts in a solution selling setting. This work addresses this research gap by proposing an information system for planning sales force assignments utilizing predictive and prescriptive analytics. The information system integrates a predictive component which applies mining of historical sales data in order to predict the sales impact for any particular assignment of sales teams to customer accounts. Furthermore, the information system integrates a prescriptive component which utilizes a linear programming model to compute the optimal assignment that maximizes revenue. This work presents the prototypical implementation of this approach and, thus, develops an artifact that integrates predictive and prescriptive analytics into an information system. The derived solution offers a promising approach for increasing the sales effectiveness of solution selling firms.
许多公司已经将他们的业务从在孤立的交易中销售产品转变为在长期关系中销售解决方案。这种转变对设计销售力量结构提出了新的要求:解决方案销售公司经常与销售团队接触客户,销售团队由具有特定职责和技能的不同销售角色组成。然而,很少有人关注销售人员分析中的这一挑战,特别是从信息系统研究的角度来看。特别是,在解决方案销售设置中将销售代表分配给客户帐户方面,仍然缺乏决策支持。这项工作通过提出一个利用预测和规范分析来规划销售人员分配的信息系统来解决这一研究差距。信息系统集成了一个预测组件,该组件应用历史销售数据的挖掘,以便预测销售团队对客户账户的任何特定分配的销售影响。此外,信息系统集成了一个规定性组件,该组件利用线性规划模型来计算收益最大化的最优分配。这项工作展示了该方法的原型实现,并因此开发了一个将预测和规范分析集成到信息系统中的工件。导出的解决方案为提高解决方案销售企业的销售效率提供了一个有希望的途径。
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引用次数: 17
Context Control of Interoperable Interactive Systems 可互操作交互系统的上下文控制
Pub Date : 2015-07-13 DOI: 10.1109/CBI.2015.40
C. Stary, Dominik Wachholder
Increasing mobility of stakeholders and variability of resources trigger the design and runtime of today's business applications. Tasks need to be accomplished in a seamless way despite disparate services, and devices. In order to ensure interoperability between these resources we present a representation scheme for federated system support. It facilitates designing autonomous while tightly coupled systems for business operation. Their features, e.g., Handling blog entries containing customer needs, can be arranged dynamically by means of bigraphs. Bigraphs encode structure and behavior relations and thus, enable the context-sensitive specification of features. Rules allow checking their interoperability and changing the context of resource use. In the contribution initial evidence of the effectiveness of the approach is provided. We exemplify Customer Knowledge Management dynamically intertwining content management and social media interaction.
涉众的不断增加的移动性和资源的可变性触发了当今业务应用程序的设计和运行时。任务需要以无缝的方式完成,尽管不同的服务和设备。为了确保这些资源之间的互操作性,我们提出了联邦系统支持的表示方案。它有助于设计自主而紧密耦合的业务操作系统。它们的特性,例如,处理包含客户需求的博客条目,可以通过图形动态排列。图形对结构和行为关系进行编码,因此,支持对上下文敏感的特性规范。规则允许检查它们的互操作性并更改资源使用的上下文。在贡献中提供了该方法有效性的初步证据。我们以客户知识管理为例,将内容管理和社交媒体互动动态地交织在一起。
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引用次数: 2
Analysis of Federated Business Models: An Application to the Business Model Canvas, ArchiMate, and e3value 联邦业务模型的分析:业务模型画布、ArchiMate和e3value的应用程序
Pub Date : 2015-07-13 DOI: 10.1109/CBI.2015.48
A. Caetano, Gonçalo Antunes, Marzieh Bakhshandeh, J. Borbinha, M. Silva
Enterprise models contribute to the understanding, communication and analysis of how business processes are performed, the goals they achieve, the information they use, as well as the applications that support the business, and the underlying technological infrastructure. The analysis of these different domains requires combining different enterprise models, often described with different domain specific modelling languages. This paper explores the application of computational semantic techniques to specify, integrate and analyse multiple enterprise models. The models are individually specified and federated using ontological schemas, and analysed using computational inference and graph analysis. The paper describes (1) how to specify enterprise models as ontological schemas, (2) how to integrate the ontological schemas using transformation maps, and (3) how to analyse the integrated models. This solution is demonstrated through the specification, integration and analysis of a business model landscape comprising three enterprise modelling languages: the Business Model Canvas, e3value, and Archi Mate.
企业模型有助于理解、交流和分析业务流程是如何执行的、它们实现的目标、它们使用的信息,以及支持业务的应用程序和底层技术基础设施。对这些不同领域的分析需要结合不同的企业模型,这些模型通常用不同领域特定的建模语言来描述。本文探讨了计算语义技术在指定、集成和分析多个企业模型中的应用。使用本体模式单独指定和联合模型,并使用计算推理和图分析对模型进行分析。本文描述了(1)如何将企业模型指定为本体模式,(2)如何使用转换映射集成本体模式,以及(3)如何分析集成的模型。该解决方案通过对包含三种企业建模语言(business model Canvas、e3value和Archi Mate)的业务模型环境进行规范、集成和分析来演示。
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引用次数: 10
Modeling of Collaborative Enterprises -- CSFs-Driven High-Level Requirements 协同企业建模——csfs驱动的高层需求
Pub Date : 2015-07-13 DOI: 10.1109/CBI.2015.45
Barbara Livieri, M. Kaczmarek
Collaboration among enterprises is aimed at strengthening competitiveness of collaborating partners. Although potential benefits resulting out of collaboration are high, a large number of collaborative enterprises fail. The studies report that collaborations' Critical Success Factors (CSFs) relate to aspects such as trust, similarities and complementarities between partners, transparency of rights, duties and undertaken actions. The application of enterprise modeling is expected to contribute to addressing some of these CSFs and thus, support the success of collaborative enterprises. In this paper, based on the conducted analysis, high-level requirements towards an enterprise modeling method for collaborative enterprises are elicited and used to discuss existing modeling approaches, with the aim to identify future directions of research.
企业间的合作旨在增强合作伙伴的竞争力。虽然协作带来的潜在收益很高,但大量的协作企业失败了。这些研究报告称,合作的关键成功因素(csf)与伙伴之间的信任、相似性和互补性、权利、义务和已采取行动的透明度等方面有关。企业建模的应用有望有助于解决其中的一些csf,从而支持协作企业的成功。本文在分析的基础上,引出了对协作企业建模方法的高层次需求,并用于讨论现有的建模方法,旨在确定未来的研究方向。
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引用次数: 1
Exploring a Three-Dimensional, Requirements-Based, Balanced Scorecard Business Model: On the Elicitation and Generation of a Business Model Canvas 探索一个三维的、基于需求的、平衡计分卡的商业模型:关于商业模型画布的引出和生成
Pub Date : 2015-07-13 DOI: 10.1109/CBI.2015.28
Carlos E. Salgado, R. J. Machado, R. Maciel
Business models play a pivotal role in organizations, building bridges and enabling dialogue between business and technological worlds. Also, goals and rules associate with processes to compose its base structure, driving and supporting the organization's strategy. Additionally, as balanced scorecards are the reference in strategy management, a combination of these three dimensions can lead to a stronger, more strategy-oriented, business model, aggregating functional, nonfunctional and strategy dimensions. Following our proposal for the specification of a three-dimensional business model, covering the elicitation of business goals and rules from process level use cases, and their connection to balanced scorecard, we now aim to explore it with a practical application scenario. Taking advantage of a cube structure and a method definition within a SPEM approach, which is adaptable to model variations, our proposal allows for the use of different viewpoints to perform diverse business model transformations. In this paper we apply our proposal twice by revisiting a project of a two-step elicitation and generation of a business model canvas.
商业模式在组织中扮演着关键的角色,在商业和技术世界之间建立桥梁和实现对话。此外,目标和规则与过程相关联,以组成其基础结构,驱动和支持组织的战略。此外,由于平衡计分卡是战略管理中的参考,这三个维度的组合可以产生更强大、更面向战略的业务模型,聚合功能、非功能和战略维度。按照我们关于三维业务模型规范的建议,涵盖了从流程级用例中提取业务目标和规则,以及它们与平衡计分卡的联系,我们现在的目标是通过实际应用场景来探索它。利用SPEM方法中的多维数据集结构和方法定义(可适应模型变化),我们的建议允许使用不同的视点来执行不同的业务模型转换。在本文中,我们通过重新审视一个两步激发和生成商业模型画布的项目来两次应用我们的建议。
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引用次数: 5
A Maturity Model for Business Transformation Management 业务转换管理的成熟度模型
Pub Date : 2015-07-13 DOI: 10.1109/CBI.2015.30
Isabel da Rosa, M. Silva
Business Transformation Management Methodology (BTM2) is a recent methodology aimed at dealing with growing complexity, globalization and uncertainty organizations are faced with due to continuous change processes. Meta Management is the foundation of this methodology and is focused on providing a framework that helps to manage the complexity of business transformation. The difficulty lies on the different ways you can apply Meta Management and how far you can go. In fact, the way this layer of management will be conducted is decisive for the effectiveness and efficiency of the transformation process. A maturity model for Meta Management helps leaders and managers derive and prioritize improvement measures, as well as control progress, by providing them with the as-is assessment. In our research we applied the proposed Meta Management Maturity Model to the Portuguese eProcurement Interoperability project, a complex and critical national challenge. According to the practitioners, this is an important step for the success of the project.
业务转换管理方法(BTM2)是一种最新的方法,旨在处理不断增长的复杂性,全球化和不确定性组织所面临的,由于持续的变化过程。元管理是该方法的基础,其重点是提供一个框架,帮助管理业务转换的复杂性。困难在于应用元管理的不同方式以及你能走多远。事实上,这一层管理的进行方式对于转换过程的有效性和效率是决定性的。元管理的成熟度模型通过向领导者和管理者提供现状评估,帮助他们推导并优先考虑改进措施,以及控制进度。在我们的研究中,我们将提出的元管理成熟度模型应用于葡萄牙电子采购互操作性项目,这是一个复杂而关键的国家挑战。据从业人员介绍,这是项目成功的重要一步。
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引用次数: 3
Collaborative EA Information Elicitation Method: The IEM for Business Architecture 协同EA信息获取方法:面向业务架构的IEM
Pub Date : 2015-07-13 DOI: 10.1109/CBI.2015.33
M. Pulkkinen, Lassi Kapraali
This study contributes to the enterprise architecture (EA) methodologies by suggesting a method for eliciting architecture requirements: gathering both the current architecture information, and the development needs and requirements for the business architecture (BA) dimension in EA planning. Most of all EA dimensions, the developing of the BA requires collaboration with various non-IT stakeholders. It presents thus challenges to the IT department, or the consultancy involved in EA related efforts. The contribution of the various stakeholder groups as informants is, however, crucial to well founded EA design decisions. The suggested method takes related IS development fields as starting points. Collaborative approaches are well established in the fields of requirements engineering and business process design. However, EA specific issues remain to be explicated and incorporated to the collaboration. A BA information elicitation method (IEM) is not only a tool of the IT professional for a sound foundation for defining of the EA baseline, and developing of the requirements, but also an organizational change management vehicle. Involving stakeholders in a planned, consistent and balanced manner, it supports the establishing of collaboration routines of the IT and business stakeholder groups. The observations in a 12 month EA initiation project in a public organization are a basis for this constructive effort, where a BA elicitation method for the enterprise architecting is created. The constructed method is enhanced by evaluative comments of seven EA-experienced IT professionals.
本研究通过提出一种引出体系结构需求的方法,为企业体系结构(EA)方法论做出了贡献:收集当前体系结构信息,以及EA规划中业务体系结构(BA)维度的开发需求和需求。在所有EA维度中,BA的开发需要与各种非it涉众协作。因此,它向It部门或涉及EA相关工作的顾问提出了挑战。然而,作为信息提供者的各种涉众组的贡献对于良好的EA设计决策是至关重要的。建议的方法以相关的IS发展领域为出发点。协作方法在需求工程和业务流程设计领域已经很好地建立起来了。然而,EA特定的问题仍有待阐明,并纳入到合作中。BA信息提取方法(IEM)不仅是IT专业人员用于定义EA基线和开发需求的坚实基础的工具,而且还是组织变更管理工具。以计划的、一致的和平衡的方式涉及涉众,它支持建立it和业务涉众组的协作例程。在公共组织中对12个月的EA启动项目的观察是这一建设性工作的基础,其中为企业架构创建了BA启发方法。七个ea经验丰富的IT专业人员的评价意见增强了构建的方法。
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引用次数: 4
How Should Business Informatics Integrate Service, Process, Work System, and Enterprise Orientations? 商业信息学如何整合服务、流程、工作系统和企业导向?
Pub Date : 2015-07-13 DOI: 10.1109/CBI.2015.9
Steven L. Alter
Current research related to the subject matter of business informatics reflects divergent orientations that are fundamentally about representing, analyzing, and designing services or processes or work systems or enterprises. After summarizing those four orientations and citing typical exemplars, this paper identifies a variety of paths toward greater integration between different orientations within business informatics. It identifies central topics for each orientation along with areas in which each orientation provides ideas that complement other orientations and reveal possible synergies. Both the approach for identifying potential synergies and the proposed synergies themselves could encourage greater integration within business informatics.
当前与商业信息学主题相关的研究反映了不同的方向,这些方向基本上是关于表示、分析和设计服务、流程、工作系统或企业的。在总结了这四个方向并引用了典型的例子之后,本文确定了在商业信息学中不同方向之间实现更大整合的各种路径。它确定了每个方向的中心主题,以及每个方向提供补充其他方向的想法并揭示可能的协同作用的领域。确定潜在协同作用的方法和提出的协同作用本身都可以鼓励商业信息学内部的更大整合。
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引用次数: 1
IT Service Management: A Typological Classification of Policies for Governance IT服务管理:治理策略的类型分类
Pub Date : 2015-07-13 DOI: 10.1109/CBI.2015.15
V. K. Rai, A. Jha, Abhinay Puvvala
Governance of production support engagements entails handling complex and volatile scenarios that occur in production support environment. It deals with managing numerous policies and implementing the optimal ones to achieve best results for both client and the vendor. Understanding these policies is critical to provide better governance of these increasingly large and complex projects. This paper presents a three layered typological classification of the strategies and policies commonly employed in a typical project. Such a classification, as has been demonstrated in the paper, will be useful in planning and executing projects by making policy interventions to keep the projects on track easier.
生产支持约定的治理需要处理生产支持环境中出现的复杂和不稳定的场景。它处理管理众多策略并实现最优策略,以实现客户和供应商的最佳结果。理解这些策略对于为这些日益庞大和复杂的项目提供更好的治理至关重要。本文对典型项目中常用的策略和策略进行了三层类型分类。如文件所示,这种分类将有助于规划和执行项目,通过制定政策干预措施使项目更容易走上正轨。
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引用次数: 1
期刊
2015 IEEE 17th Conference on Business Informatics
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