Pub Date : 1997-10-22DOI: 10.1109/IPCC.1997.637062
P. Kloppenburg, C. Bartholomew, P. Dean
Because of advances in technology and economic pressures to expand their roles, writers are being increasingly asked to take on visual design projects. The authors, a group of writers with limited design experience, recently undertook their first visual design project. They provide writers who will be moving into the visual realm the benefit of their experiences. They discuss their project and make suggestions about how to handle political concerns, team makeup, tool selection, design decisions, and printing issues. Hopefully, the paper will help writers transfer their skills and successfully complete their own visual design projects.
{"title":"Your first visual design project: a writer's guide","authors":"P. Kloppenburg, C. Bartholomew, P. Dean","doi":"10.1109/IPCC.1997.637062","DOIUrl":"https://doi.org/10.1109/IPCC.1997.637062","url":null,"abstract":"Because of advances in technology and economic pressures to expand their roles, writers are being increasingly asked to take on visual design projects. The authors, a group of writers with limited design experience, recently undertook their first visual design project. They provide writers who will be moving into the visual realm the benefit of their experiences. They discuss their project and make suggestions about how to handle political concerns, team makeup, tool selection, design decisions, and printing issues. Hopefully, the paper will help writers transfer their skills and successfully complete their own visual design projects.","PeriodicalId":255103,"journal":{"name":"Proceedings of IPCC 97. Communication","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127407917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1997-10-22DOI: 10.1109/IPCC.1997.637039
Wende M. Vyborney
Teams are everywhere-and many of them are failing. Using a socio-technical approach, the paper identifies team situations typical to technical communication projects, provides a relational model for understanding varying levels of team commitment, uses this model to offer practical tips for encouraging more effective teams, and briefly discusses how new electronic media are likely to affect team relationships.
{"title":"Team can be a four-letter word: the limits of teamwork and consensus","authors":"Wende M. Vyborney","doi":"10.1109/IPCC.1997.637039","DOIUrl":"https://doi.org/10.1109/IPCC.1997.637039","url":null,"abstract":"Teams are everywhere-and many of them are failing. Using a socio-technical approach, the paper identifies team situations typical to technical communication projects, provides a relational model for understanding varying levels of team commitment, uses this model to offer practical tips for encouraging more effective teams, and briefly discusses how new electronic media are likely to affect team relationships.","PeriodicalId":255103,"journal":{"name":"Proceedings of IPCC 97. Communication","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128095541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1997-10-22DOI: 10.1109/IPCC.1997.637043
R. Houser
The paper attempts to answer two questions that are often taken for granted in articles about technical communication: (1) what is audience, and (2) what is the value of audience to technical communicators? To answer the first question, the author traces the historical treatment of audience by rhetoric and technical communication. To answer the second question, he suggests that audience helps communicators learn to be more user-centered, it helps improve design, it helps plan future usability investigations and set usability standards, and it helps build a theory of audience. By surveying what has been said about audience, he hopes to identify some new directions for research about audience and technical communication.
{"title":"What is the value of audience to technical communicators? A survey of audience research","authors":"R. Houser","doi":"10.1109/IPCC.1997.637043","DOIUrl":"https://doi.org/10.1109/IPCC.1997.637043","url":null,"abstract":"The paper attempts to answer two questions that are often taken for granted in articles about technical communication: (1) what is audience, and (2) what is the value of audience to technical communicators? To answer the first question, the author traces the historical treatment of audience by rhetoric and technical communication. To answer the second question, he suggests that audience helps communicators learn to be more user-centered, it helps improve design, it helps plan future usability investigations and set usability standards, and it helps build a theory of audience. By surveying what has been said about audience, he hopes to identify some new directions for research about audience and technical communication.","PeriodicalId":255103,"journal":{"name":"Proceedings of IPCC 97. Communication","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132638400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1997-10-22DOI: 10.1109/IPCC.1997.637061
L. Grove
A new emphasis on corporate and organizational logos has begun. As companies merge, they want a logo that proclaims their new and unified identity. As companies split, they fight custody battles over which has the right to the logo, because the cost of making a logo familiar to the public is high. Other organizations want logos to differentiate themselves in an increasingly competitive world. As a communicator you may be involved in helping create the logo. The paper examines some of the things to be considered in developing a logo; the article also illustrates both effective and ineffective examples.
{"title":"Logos on logos","authors":"L. Grove","doi":"10.1109/IPCC.1997.637061","DOIUrl":"https://doi.org/10.1109/IPCC.1997.637061","url":null,"abstract":"A new emphasis on corporate and organizational logos has begun. As companies merge, they want a logo that proclaims their new and unified identity. As companies split, they fight custody battles over which has the right to the logo, because the cost of making a logo familiar to the public is high. Other organizations want logos to differentiate themselves in an increasingly competitive world. As a communicator you may be involved in helping create the logo. The paper examines some of the things to be considered in developing a logo; the article also illustrates both effective and ineffective examples.","PeriodicalId":255103,"journal":{"name":"Proceedings of IPCC 97. Communication","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134022126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1997-10-22DOI: 10.1109/IPCC.1997.637025
C. Jansen, M. Steehouder
Procedures telling users what to do in which situation should not only be accurate and clearly stated; they should also be optimally effective, efficient, transparent and easy to remember. In this paper a set of principles is introduced that help technical communicators to design procedures that meet these four criteria. A key role proves to be played by the sequential order of the instructions.
{"title":"Designing procedures as a foundation for instructions","authors":"C. Jansen, M. Steehouder","doi":"10.1109/IPCC.1997.637025","DOIUrl":"https://doi.org/10.1109/IPCC.1997.637025","url":null,"abstract":"Procedures telling users what to do in which situation should not only be accurate and clearly stated; they should also be optimally effective, efficient, transparent and easy to remember. In this paper a set of principles is introduced that help technical communicators to design procedures that meet these four criteria. A key role proves to be played by the sequential order of the instructions.","PeriodicalId":255103,"journal":{"name":"Proceedings of IPCC 97. Communication","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131781376","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1997-10-22DOI: 10.1109/IPCC.1997.637064
L. Kantner, S. Rosenbaum, C. Leas
The paper describes two cases in which usability testing and documentation projects were performed in conjunction with one other. It describes how usability testing affected the design and content of the documentation and how follow-on usability studies added significant new data not revealed in the initial tests.
{"title":"The best of both worlds: combining usability testing and documentation projects","authors":"L. Kantner, S. Rosenbaum, C. Leas","doi":"10.1109/IPCC.1997.637064","DOIUrl":"https://doi.org/10.1109/IPCC.1997.637064","url":null,"abstract":"The paper describes two cases in which usability testing and documentation projects were performed in conjunction with one other. It describes how usability testing affected the design and content of the documentation and how follow-on usability studies added significant new data not revealed in the initial tests.","PeriodicalId":255103,"journal":{"name":"Proceedings of IPCC 97. Communication","volume":"2014 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114516602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1997-10-22DOI: 10.1109/IPCC.1997.637070
S. Hogue
This paper discusses the role technical writers can play in interface review and design and the collaboration that ensues between technical writers and software engineers. The objective is to demonstrate a proper and effective wizard design that is simple to use and a pleasure to document. The paper presents the Microsoft for Windows interface standards for wizards and presents before and after snapshots of proposed user interface changes to Speedware's Esperant product.
本文讨论了技术作者在界面评审和设计中所扮演的角色，以及技术作者和软件工程师之间的协作。我们的目标是演示一个正确而有效的向导设计，它使用简单，记录起来也很愉快。本文介绍了Microsoft for Windows向导界面标准，并介绍了Speedware Esperant产品拟议用户界面更改的前后快照。
{"title":"The wizard of UI-the technical writer and user interface reviews","authors":"S. Hogue","doi":"10.1109/IPCC.1997.637070","DOIUrl":"https://doi.org/10.1109/IPCC.1997.637070","url":null,"abstract":"This paper discusses the role technical writers can play in interface review and design and the collaboration that ensues between technical writers and software engineers. The objective is to demonstrate a proper and effective wizard design that is simple to use and a pleasure to document. The paper presents the Microsoft for Windows interface standards for wizards and presents before and after snapshots of proposed user interface changes to Speedware's Esperant product.","PeriodicalId":255103,"journal":{"name":"Proceedings of IPCC 97. Communication","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117168270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1997-10-22DOI: 10.1109/IPCC.1997.637063
C. Dormann
The design of Web documents is approached from the perspective of visual rhetoric and important aspects of persuasive discourses (e.g. the role of emotion) are presented in connection with the World Wide Web (WWW). The origin of the rhetorical figures is first briefly outlined. Then, a few rhetorical figures such as metaphor, metonymy or visual pun are described and illustrated in relation with Web pages. The figures pertain to every aspect of Web design, images and concepts used to convey meaning, and the detailed visual characteristics of all Web components. Subsequently, their application to the design of Web pages is discussed. The rhetorical perspective suggests manners in which to express the most efficient statement. Rhetorical figures are techniques that are employed to enhance documents or to find original solutions to design problems. The concern here is to make Web authors aware of rhetorical figures and to lay the foundation of a rhetoric framework grounded in Web design.
{"title":"Persuasive interface: designing for the WWW","authors":"C. Dormann","doi":"10.1109/IPCC.1997.637063","DOIUrl":"https://doi.org/10.1109/IPCC.1997.637063","url":null,"abstract":"The design of Web documents is approached from the perspective of visual rhetoric and important aspects of persuasive discourses (e.g. the role of emotion) are presented in connection with the World Wide Web (WWW). The origin of the rhetorical figures is first briefly outlined. Then, a few rhetorical figures such as metaphor, metonymy or visual pun are described and illustrated in relation with Web pages. The figures pertain to every aspect of Web design, images and concepts used to convey meaning, and the detailed visual characteristics of all Web components. Subsequently, their application to the design of Web pages is discussed. The rhetorical perspective suggests manners in which to express the most efficient statement. Rhetorical figures are techniques that are employed to enhance documents or to find original solutions to design problems. The concern here is to make Web authors aware of rhetorical figures and to lay the foundation of a rhetoric framework grounded in Web design.","PeriodicalId":255103,"journal":{"name":"Proceedings of IPCC 97. Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121259000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1997-10-22DOI: 10.1109/IPCC.1997.637035
L. Rehling
World Wide Web style guides meet a need for writers adapting to new challenges posed by the Web's screen display, interactivity, multimedia options and code limitations. A sampling of Web style guides found differences in scope and emphasis, but common tendencies toward inflexible and shallow rule-making. This suggests that we might improve the next generation of Web style guides (and Web sites) by applying familiar approaches. This might involve paying greater attention to process and to context issues, including audience, purpose, conditions of use, and cultural, political and ethical concerns. Relying on well-grounded professional principles of editorial judgment and targeting style guides for specific applications could also help Web writers to adapt to continuing technology changes.
{"title":"Breaking the rules for Web sites","authors":"L. Rehling","doi":"10.1109/IPCC.1997.637035","DOIUrl":"https://doi.org/10.1109/IPCC.1997.637035","url":null,"abstract":"World Wide Web style guides meet a need for writers adapting to new challenges posed by the Web's screen display, interactivity, multimedia options and code limitations. A sampling of Web style guides found differences in scope and emphasis, but common tendencies toward inflexible and shallow rule-making. This suggests that we might improve the next generation of Web style guides (and Web sites) by applying familiar approaches. This might involve paying greater attention to process and to context issues, including audience, purpose, conditions of use, and cultural, political and ethical concerns. Relying on well-grounded professional principles of editorial judgment and targeting style guides for specific applications could also help Web writers to adapt to continuing technology changes.","PeriodicalId":255103,"journal":{"name":"Proceedings of IPCC 97. Communication","volume":"78 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127247829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1997-10-22DOI: 10.1109/IPCC.1997.637030
J.M. Williams
Collaboration represents an important paradigm for both engineering educators and professionals. The emphasis on teams is evident in recent journal articles as well as in the new Accreditation Board for Engineering and Technology 2000 criteria. This focus only serves to highlight the lack of collaboration in the teaching of technical communication. Typically, courses in technical communication are taught outside the confines of technical departments, and students may never consult with a technical expert regarding the communication tasks assigned. There are exceptions, however. As a way to demonstrate the possibilities for collaboration, models of successful team teaching-from complete parity between communication and engineering to mentoring by technical faculty in collaboration with communication faculty-are outlined. Engineering and communication faculty who teach on a team model agree in principle that students are more likely to recognize the importance of technical communication if the teaching of technical communication is integrated into the technical content, rather than isolated from it. The paper offers preliminary assessments of the effectiveness of collaborative courses in comparison to traditional courses. Finally, the paper suggests the applicability of collaboration to all areas of engineering education, especially with regard to improving communication skills.
{"title":"Technical communication and team teaching: making collaboration work","authors":"J.M. Williams","doi":"10.1109/IPCC.1997.637030","DOIUrl":"https://doi.org/10.1109/IPCC.1997.637030","url":null,"abstract":"Collaboration represents an important paradigm for both engineering educators and professionals. The emphasis on teams is evident in recent journal articles as well as in the new Accreditation Board for Engineering and Technology 2000 criteria. This focus only serves to highlight the lack of collaboration in the teaching of technical communication. Typically, courses in technical communication are taught outside the confines of technical departments, and students may never consult with a technical expert regarding the communication tasks assigned. There are exceptions, however. As a way to demonstrate the possibilities for collaboration, models of successful team teaching-from complete parity between communication and engineering to mentoring by technical faculty in collaboration with communication faculty-are outlined. Engineering and communication faculty who teach on a team model agree in principle that students are more likely to recognize the importance of technical communication if the teaching of technical communication is integrated into the technical content, rather than isolated from it. The paper offers preliminary assessments of the effectiveness of collaborative courses in comparison to traditional courses. Finally, the paper suggests the applicability of collaboration to all areas of engineering education, especially with regard to improving communication skills.","PeriodicalId":255103,"journal":{"name":"Proceedings of IPCC 97. Communication","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128718675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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