This study explores the different attributes of audit committees and boards of directors' effect on firm performance. Mainly the board’s size and independence and the audit committee’s employment, size, independence, financial experience, and frequency of meetings. This paper also talks about resource dependency theory which considers that. Non-independent directors have a positive effect on firm performance. On the contrary, agency theory suggests that the more independent the board is, the better the performance. Many accounting scandals and worldwide failures in corporate governance have occurred in the past few decades, affecting stakeholders and taking a heavy toll on national and global economies. After many infamous corporates, the United States passed the Sarbanes-Oxley Act (SOX), which acted to heighten the responsibilities of the board of directors in corporations, promotes fairness to both shareholders and stakeholders alike by enforcing listed companies to employ independent, knowledgeable, and proactive audit committees and directors and ultimately set the utmost importance on the protection of investors and stakeholders. Taking a sample of 96 companies, the results show that a more extensive and independent board positively affects business results, and the same applies to the implementation of an audit committee. However, our results found no link between the different characteristics of audit committees with firm performance. The findings above give us insight into how companies’ governance operates.
{"title":"Board of Directors, Audit Committee and Firms’ Performance","authors":"Ghina Awad, Mohamed Gaber Ghanem","doi":"10.55267/djfm/13463","DOIUrl":"https://doi.org/10.55267/djfm/13463","url":null,"abstract":"This study explores the different attributes of audit committees and boards of directors' effect on firm performance. Mainly the board’s size and independence and the audit committee’s employment, size, independence, financial experience, and frequency of meetings. This paper also talks about resource dependency theory which considers that. Non-independent directors have a positive effect on firm performance. On the contrary, agency theory suggests that the more independent the board is, the better the performance. Many accounting scandals and worldwide failures in corporate governance have occurred in the past few decades, affecting stakeholders and taking a heavy toll on national and global economies. After many infamous corporates, the United States passed the Sarbanes-Oxley Act (SOX), which acted to heighten the responsibilities of the board of directors in corporations, promotes fairness to both shareholders and stakeholders alike by enforcing listed companies to employ independent, knowledgeable, and proactive audit committees and directors and ultimately set the utmost importance on the protection of investors and stakeholders. Taking a sample of 96 companies, the results show that a more extensive and independent board positively affects business results, and the same applies to the implementation of an audit committee. However, our results found no link between the different characteristics of audit committees with firm performance. The findings above give us insight into how companies’ governance operates.","PeriodicalId":263610,"journal":{"name":"Dutch Journal of Finance and Management","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134513646","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Universities are one of the most important institutions in our society. They are knowledge-creating organizations that contribute to the social and economic development of society through new concepts, ideas, applications, and inventions. They play a key role in social criticism, identifying key issues and contributing to informed public debates. Governance is a relatively new concept in the approach to the literature on public management. It is related to the way in which a society or organization is governed or to the creation of conditions for the existence of a social order, triggered by collective actions. In this article we will study the models of university governance and analyze the problem of accountability in its context, with a view to assessing the transparency with which financial information is currently disseminated in Portugal, by public Higher Education Institutions.
{"title":"Transparency and Accountability in Portuguese Public Universities","authors":"Maria da Conceicao da Costa Marques","doi":"10.55267/djfm/13433","DOIUrl":"https://doi.org/10.55267/djfm/13433","url":null,"abstract":"Universities are one of the most important institutions in our society. They are knowledge-creating organizations that contribute to the social and economic development of society through new concepts, ideas, applications, and inventions. They play a key role in social criticism, identifying key issues and contributing to informed public debates. Governance is a relatively new concept in the approach to the literature on public management. It is related to the way in which a society or organization is governed or to the creation of conditions for the existence of a social order, triggered by collective actions. In this article we will study the models of university governance and analyze the problem of accountability in its context, with a view to assessing the transparency with which financial information is currently disseminated in Portugal, by public Higher Education Institutions.","PeriodicalId":263610,"journal":{"name":"Dutch Journal of Finance and Management","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129299995","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Z. Oliveira, Sara Teixeira, E. Souza, Cristiane Souza, R. Pessoa
The growth in the manufacture of medicines and their consumption has potentiated an exponential growth in the improper disposal of medicines. This improper disposal comes from the population's lack of information or choice to do it the right way, increasing the risks of contamination of the environment and of the human being. This research seeks to contribute to the awareness of the risks that the incorrect disposal of expired drugs produces in the environment. This study was applied to Brazil, specifically to the state of Ceará. A quantitative methodology by questionnaire was developed with the population (N=71) and pharmacies in Ceará (N=7). The main results of this investigation indicate that there is misinformation among most of the population regarding the correct disposal practices and the impact of doing it incorrectly on the environment and the population. As for the establishments that sell medicines, there is a lack of interest in creating policies for the awareness of correct disposal. This study is intended to be of added value to government organizations, the academic community, and all those interested in reverse logistics in health and sustainability.
{"title":"Reverse Logistics: an approach to raising awareness of the risks caused by the incorrect disposal of expired drugs","authors":"Z. Oliveira, Sara Teixeira, E. Souza, Cristiane Souza, R. Pessoa","doi":"10.55267/djfm/13423","DOIUrl":"https://doi.org/10.55267/djfm/13423","url":null,"abstract":"The growth in the manufacture of medicines and their consumption has potentiated an exponential growth in the improper disposal of medicines. This improper disposal comes from the population's lack of information or choice to do it the right way, increasing the risks of contamination of the environment and of the human being. This research seeks to contribute to the awareness of the risks that the incorrect disposal of expired drugs produces in the environment. This study was applied to Brazil, specifically to the state of Ceará. A quantitative methodology by questionnaire was developed with the population (N=71) and pharmacies in Ceará (N=7). The main results of this investigation indicate that there is misinformation among most of the population regarding the correct disposal practices and the impact of doing it incorrectly on the environment and the population. As for the establishments that sell medicines, there is a lack of interest in creating policies for the awareness of correct disposal. This study is intended to be of added value to government organizations, the academic community, and all those interested in reverse logistics in health and sustainability.","PeriodicalId":263610,"journal":{"name":"Dutch Journal of Finance and Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115341592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
E. Souza, S. Forte, Sara Teixeira, Z. Oliveira, S. Teixeira
The association between Strategy and Financial Performance is commonly used in scientific research. However, the dichotomy between deliberate and emergent strategies, although already discussed by several researchers, does not have a consensus in the literature. Also, the predominant practice in the academy investigates the financial perspective of performance and usually does not consider its plural aspects. Based on this reflection, this theoretical study discusses gaps in Peng's et al. (2009) strategy framework focusing on Strategy and Performance. As a result, we propose a review of the strategy framework, incorporating four strategic stages (deliberate, delibergent, emergent, and emergerate) and plural performance. We also propose methodological research that can be performed in business strategy.
{"title":"Revisiting Strategy and Performance Concepts in the Strategy Tripod Framework","authors":"E. Souza, S. Forte, Sara Teixeira, Z. Oliveira, S. Teixeira","doi":"10.55267/djfm/13422","DOIUrl":"https://doi.org/10.55267/djfm/13422","url":null,"abstract":"The association between Strategy and Financial Performance is commonly used in scientific research. However, the dichotomy between deliberate and emergent strategies, although already discussed by several researchers, does not have a consensus in the literature. Also, the predominant practice in the academy investigates the financial perspective of performance and usually does not consider its plural aspects. Based on this reflection, this theoretical study discusses gaps in Peng's et al. (2009) strategy framework focusing on Strategy and Performance. As a result, we propose a review of the strategy framework, incorporating four strategic stages (deliberate, delibergent, emergent, and emergerate) and plural performance. We also propose methodological research that can be performed in business strategy.","PeriodicalId":263610,"journal":{"name":"Dutch Journal of Finance and Management","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123821614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Cybersecurity, an increasingly pertinent topic in today's globalized world, is the central focus of this paper, which provides a comprehensive guide to the cybersecurity landscape in the Dominican Republic. The authors delve into the country's cyber threats and vulnerabilities, its current cybersecurity policy, the interplay between cybersecurity and national security, and the role of diplomacy in addressing cybersecurity issues. The paper also presents real-world examples of cyberattacks and cybersecurity responses in the Dominican Republic, and discusses future prospects for cybersecurity in the country. Cyberattacks pose a constant threat to national security, economies, and critical infrastructure worldwide. As these issues transcend national borders, international collaboration becomes critical in confronting these threats and safeguarding global citizens and institutions. This paper aims to not only shed light on the specific case of the Dominican Republic but also serve as a reference for other contexts. The methodology, results, and conclusions drawn from the analyzed texts will be detailed in the subsequent sections of the paper.
{"title":"Cybersecurity and Geopolitics in the Dominican Republic: Threats, Policies and Future Prospects","authors":"Johan Tapia, R. Castanho","doi":"10.55267/djfm/13421","DOIUrl":"https://doi.org/10.55267/djfm/13421","url":null,"abstract":"Cybersecurity, an increasingly pertinent topic in today's globalized world, is the central focus of this paper, which provides a comprehensive guide to the cybersecurity landscape in the Dominican Republic. The authors delve into the country's cyber threats and vulnerabilities, its current cybersecurity policy, the interplay between cybersecurity and national security, and the role of diplomacy in addressing cybersecurity issues. The paper also presents real-world examples of cyberattacks and cybersecurity responses in the Dominican Republic, and discusses future prospects for cybersecurity in the country. Cyberattacks pose a constant threat to national security, economies, and critical infrastructure worldwide. As these issues transcend national borders, international collaboration becomes critical in confronting these threats and safeguarding global citizens and institutions. This paper aims to not only shed light on the specific case of the Dominican Republic but also serve as a reference for other contexts. The methodology, results, and conclusions drawn from the analyzed texts will be detailed in the subsequent sections of the paper.","PeriodicalId":263610,"journal":{"name":"Dutch Journal of Finance and Management","volume":"84 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133231087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The subject of sustainable tourism has been increasingly discussed in recent years because the complex connection between the environment and the economy has been acknowledged, and there is a pressing need for the integration of these two components, which means the foundation on the premises of a deep and lasting development, which generates a positive impact on society as a whole. According to the specialized literature, the paradigms in the tourism industry are changing. This shows what are the challenges facing the tourism sector today and requires special attention from the authorities and the economic agents involved, who must guide this industry towards a sustainable development in the future.Taking these findings as a starting point, we proposed for our research to highlight, in the first part, the role of tourism on the regional development and secondly the measurement of the impact of tourism, practiced intensively and extensively, on the environmental factors through a series of qualitative and quantitative indicators, highlighted the fact that the damage of the environment over time implicitly leads to the damage of the economic growth. The results of the research allowed us to formulate, in the conclusions part, several directions of action to be followed by regions with a well-developed economy as well as less developed ones, in order to boost tourism activity in the new context of respecting the environmental factor.
{"title":"Regional economic development supported by sustainable tourism","authors":"G. Manea, A. Cozea","doi":"10.55267/djfm/13400","DOIUrl":"https://doi.org/10.55267/djfm/13400","url":null,"abstract":"The subject of sustainable tourism has been increasingly discussed in recent years because the complex connection between the environment and the economy has been acknowledged, and there is a pressing need for the integration of these two components, which means the foundation on the premises of a deep and lasting development, which generates a positive impact on society as a whole. According to the specialized literature, the paradigms in the tourism industry are changing. This shows what are the challenges facing the tourism sector today and requires special attention from the authorities and the economic agents involved, who must guide this industry towards a sustainable development in the future.Taking these findings as a starting point, we proposed for our research to highlight, in the first part, the role of tourism on the regional development and secondly the measurement of the impact of tourism, practiced intensively and extensively, on the environmental factors through a series of qualitative and quantitative indicators, highlighted the fact that the damage of the environment over time implicitly leads to the damage of the economic growth. The results of the research allowed us to formulate, in the conclusions part, several directions of action to be followed by regions with a well-developed economy as well as less developed ones, in order to boost tourism activity in the new context of respecting the environmental factor.","PeriodicalId":263610,"journal":{"name":"Dutch Journal of Finance and Management","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130280133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ricardo Ventura, Amélia Silva, Ana Cunha, H. C. Oliveira
The biggest change of paradigm in the accounting system of the Portuguese public sector, take place in 1997 with the public sector reform, which materialized through the Public Official Accounting Plan. However, despite the important role played by this accounting standard, it could not keep up with international standards or the evolution of accounting in the private sector. These facts along with the multiplicity of accounting systems in the public sector and the strong need for international accounting harmonization, led, in 2015, to the approval of the Public Sector Accounting Standardization System. Thus, the emergence of new challenges in public management was the lever for the most recent reform of public accounting in Portugal operationalized by the Public Sector Accounting Standardization System and the Budgetary Framework Law. This applies to all central, regional, and local government institutions. Among local government institutions, municipalities are the most representative. Their transition from the Official Accounting Plan for Local Authorities to Public Sector Accounting Standardization System was expected to be a long and complex process mainly due to obstacles such as the adaptation of computer systems and the high number of procedures needed. Thus, this study analyzes the conceptual basis and describes the transition stages from the Official Accounting Plan for Local Authorities to Public Sector Accounting Standardization System in a Portuguese municipality. This work follows a qualitative methodology. The case study identified three critical factors for the successful implementation of the Public Sector Accounting Standardization System: human resources with experience and adequate training, adequate information systems, and institutional support from official public entities. This paper contributes to a proper application of the system through theoretical and practical explanation of the processes, at the accounting and technologies levels. By highlighting crucial points in a process of change, this paper also contributes to the success of changing processes in the public sector.
{"title":"Accounting Standardization in the Municipality of Elvas: stages and challenges","authors":"Ricardo Ventura, Amélia Silva, Ana Cunha, H. C. Oliveira","doi":"10.55267/djfm/13354","DOIUrl":"https://doi.org/10.55267/djfm/13354","url":null,"abstract":"The biggest change of paradigm in the accounting system of the Portuguese public sector, take place in 1997 with the public sector reform, which materialized through the Public Official Accounting Plan. However, despite the important role played by this accounting standard, it could not keep up with international standards or the evolution of accounting in the private sector. These facts along with the multiplicity of accounting systems in the public sector and the strong need for international accounting harmonization, led, in 2015, to the approval of the Public Sector Accounting Standardization System. Thus, the emergence of new challenges in public management was the lever for the most recent reform of public accounting in Portugal operationalized by the Public Sector Accounting Standardization System and the Budgetary Framework Law. This applies to all central, regional, and local government institutions. Among local government institutions, municipalities are the most representative. Their transition from the Official Accounting Plan for Local Authorities to Public Sector Accounting Standardization System was expected to be a long and complex process mainly due to obstacles such as the adaptation of computer systems and the high number of procedures needed. Thus, this study analyzes the conceptual basis and describes the transition stages from the Official Accounting Plan for Local Authorities to Public Sector Accounting Standardization System in a Portuguese municipality. This work follows a qualitative methodology. The case study identified three critical factors for the successful implementation of the Public Sector Accounting Standardization System: human resources with experience and adequate training, adequate information systems, and institutional support from official public entities. This paper contributes to a proper application of the system through theoretical and practical explanation of the processes, at the accounting and technologies levels. By highlighting crucial points in a process of change, this paper also contributes to the success of changing processes in the public sector.","PeriodicalId":263610,"journal":{"name":"Dutch Journal of Finance and Management","volume":"9 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129072115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In Nigeria, the average monthly quantity of currency in circulation (CIC) has increased by 269 billion nairas, reaching 2.13 trillion as of 2019 and 2.41 trillion as of 2020. The current value of currency in circulation is expected to be 2.88 trillion naira. The economy of Nigeria is impacted by the seasonal fluctuations in its currency, and it is unavoidable that the economy would need to be adjusted. The purpose of this study was to adjust the seasonal effect of eight days to Easter and Muslim holidays on CIC, model and predict the CIC in Nigeria using the United State Census Bureau's X-12 ARIMA Seasonal adjustment software. The data utilized in the study was the monthly amount of money in circulation that was taken from the Central Bank of Nigeria (CBN) Bulletin between January 2012 and March 2022. Natural logarithm was used to standardize the data, and series seasonality was removed using seasonal differencing. Based on these data, it is clear that X-12-ARIMA (2 1 1)(0 1 1) is the most accurate forecasting approach for Nigeria's CIC. The money in circulation in Nigeria from April 2022 through December 2022 will rise at a positive rate of 2.8% growth rate each month, with a predicted monthly mean CIC of 3.40 trillion by the end of the year 2022, according to this method's predictions. This is the first study on modeling and forecast of CIC in Nigeria that have utilize the United State Census Bureau X-12-ARIMA software, the findings can be extrapolated to the coming year, Nigerians may want to get ready for an increase in the amount of money in circulation during this time.
{"title":"Predictive Modeling of Nigeria’s Currency in Circulation Using X-12 Autoregressive Integrated Moving Average Method","authors":"M. A. Bamanga, Samuel Olorunfemi Adams","doi":"10.55267/djfm/13340","DOIUrl":"https://doi.org/10.55267/djfm/13340","url":null,"abstract":"In Nigeria, the average monthly quantity of currency in circulation (CIC) has increased by 269 billion nairas, reaching 2.13 trillion as of 2019 and 2.41 trillion as of 2020. The current value of currency in circulation is expected to be 2.88 trillion naira. The economy of Nigeria is impacted by the seasonal fluctuations in its currency, and it is unavoidable that the economy would need to be adjusted. The purpose of this study was to adjust the seasonal effect of eight days to Easter and Muslim holidays on CIC, model and predict the CIC in Nigeria using the United State Census Bureau's X-12 ARIMA Seasonal adjustment software. The data utilized in the study was the monthly amount of money in circulation that was taken from the Central Bank of Nigeria (CBN) Bulletin between January 2012 and March 2022. Natural logarithm was used to standardize the data, and series seasonality was removed using seasonal differencing. Based on these data, it is clear that X-12-ARIMA (2 1 1)(0 1 1) is the most accurate forecasting approach for Nigeria's CIC. The money in circulation in Nigeria from April 2022 through December 2022 will rise at a positive rate of 2.8% growth rate each month, with a predicted monthly mean CIC of 3.40 trillion by the end of the year 2022, according to this method's predictions. This is the first study on modeling and forecast of CIC in Nigeria that have utilize the United State Census Bureau X-12-ARIMA software, the findings can be extrapolated to the coming year, Nigerians may want to get ready for an increase in the amount of money in circulation during this time.","PeriodicalId":263610,"journal":{"name":"Dutch Journal of Finance and Management","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129584258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Corporate Social Responsibility adoption among organizations continues across different sects. This research explores the extent of Corporate Social Responsibility performance by family firms. Second, the researchers examined the extent of non-family firms' Corporate Social Responsibility performance. The adoption of Corporate Social Responsibility among organizations has continued to take pace. Corporate Social Responsibility involves activities that go beyond a business's everyday operations to focus on achieving social good. For instance, in order to show how companies, place much importance on Corporate Social Responsibility, the findings expressed in different studies show that Corporate Social Responsibility contributes towards increased stock returns, increased access to financing, creates an opportunity for companies to merge, and creates an avenue for firms to reduce on the cost of their capital. However, only a few studies have shown that Corporate Social Responsibility depends on a few determinants such as regulations, characteristics of chief executive officers, political affiliations, and national institutions. The research adopted questionnaire instruments to collect primary data through a survey approach from respondents from family and non-family-controlled companies. The findings showed that family firms recorded lower Corporate Social Responsibility performance than non-family-controlled firms.
{"title":"Family Control and Corporate Social Responsibility","authors":"Ghina Molaeb, Ghena Awad","doi":"10.55267/djfm/13290","DOIUrl":"https://doi.org/10.55267/djfm/13290","url":null,"abstract":"Corporate Social Responsibility adoption among organizations continues across different sects. This research explores the extent of Corporate Social Responsibility performance by family firms. Second, the researchers examined the extent of non-family firms' Corporate Social Responsibility performance. The adoption of Corporate Social Responsibility among organizations has continued to take pace. Corporate Social Responsibility involves activities that go beyond a business's everyday operations to focus on achieving social good. For instance, in order to show how companies, place much importance on Corporate Social Responsibility, the findings expressed in different studies show that Corporate Social Responsibility contributes towards increased stock returns, increased access to financing, creates an opportunity for companies to merge, and creates an avenue for firms to reduce on the cost of their capital. However, only a few studies have shown that Corporate Social Responsibility depends on a few determinants such as regulations, characteristics of chief executive officers, political affiliations, and national institutions. The research adopted questionnaire instruments to collect primary data through a survey approach from respondents from family and non-family-controlled companies. The findings showed that family firms recorded lower Corporate Social Responsibility performance than non-family-controlled firms.","PeriodicalId":263610,"journal":{"name":"Dutch Journal of Finance and Management","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128030145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Although a lot of empirical studies have been conducted on customer-relationship-management (CRM), little research on the exploration of the psychometric properties of CRM scale items, in the Zimbabwean context has been conducted. This empirical study, based on key informant data drawn from sampled local government authorities in Zimbabwe (LGAZ), developed a reliable scale with demonstrated content and convergent validity. Amongst some of the reliable and valid antecedents and consequences of CRM Strategy success the study found; Due diligence, Strategy focus and alignment, Customer focus, Change management, Implementation Strategy, Implementation approach, Metrics, Project management, Process design, Buy-in and adoption to be some of the most important.. Therefore, using the confirmatory factor analysis approach, the research findings offer one more robustness in the applicability of CRM scale items by confirming that CRM city managers use psychometrically valid scale items to generate, disseminate and respond to information with a view to improving CRM performance of LGAZ.
{"title":"The Psychometric Properties of Customer Relationship Management Framework in the Local Government Authorities in Zimbabwe","authors":"Douglas Chiguvi, C. Mahambo","doi":"10.21601/djfm/9354","DOIUrl":"https://doi.org/10.21601/djfm/9354","url":null,"abstract":"Although a lot of empirical studies have been conducted on customer-relationship-management (CRM), little research on the exploration of the psychometric properties of CRM scale items, in the Zimbabwean context has been conducted. This empirical study, based on key informant data drawn from sampled local government authorities in Zimbabwe (LGAZ), developed a reliable scale with demonstrated content and convergent validity. Amongst some of the reliable and valid antecedents and consequences of CRM Strategy success the study found; Due diligence, Strategy focus and alignment, Customer focus, Change management, Implementation Strategy, Implementation approach, Metrics, Project management, Process design, Buy-in and adoption to be some of the most important.. Therefore, using the confirmatory factor analysis approach, the research findings offer one more robustness in the applicability of CRM scale items by confirming that CRM city managers use psychometrically valid scale items to generate, disseminate and respond to information with a view to improving CRM performance of LGAZ.","PeriodicalId":263610,"journal":{"name":"Dutch Journal of Finance and Management","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125189204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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