Pub Date : 2020-12-01DOI: 10.29226/tr1001.2020.228
Naim Varli, Ercan Karaçar, Şaban Kargiglioğlu
{"title":"Formasyon Eğitimi Alan Bireylerin Beslenme Alışkanlıkları Üzerine Bir Araştırma: Sinop Üniversitesi Örneği","authors":"Naim Varli, Ercan Karaçar, Şaban Kargiglioğlu","doi":"10.29226/tr1001.2020.228","DOIUrl":"https://doi.org/10.29226/tr1001.2020.228","url":null,"abstract":"","PeriodicalId":266089,"journal":{"name":"Journal of Business Management and Economic Research","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127754780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-01DOI: 10.29226/tr1001.2020.230
Fuat Bayram
{"title":"Endüstriyel Mutfaklarda Ergonomi ve Çalışma Koşulları","authors":"Fuat Bayram","doi":"10.29226/tr1001.2020.230","DOIUrl":"https://doi.org/10.29226/tr1001.2020.230","url":null,"abstract":"","PeriodicalId":266089,"journal":{"name":"Journal of Business Management and Economic Research","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123593690","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-01DOI: 10.29226/tr1001.2020.233
Nurullah Uçkun, Ali Doğanteki̇n, İbrahim Demir, İlker Kiliç, Y. Oğuz
{"title":"Turizm Arz ve Talebine Yönelik Karşılaştırmalı Bir Analiz: Eskişehir Örneği","authors":"Nurullah Uçkun, Ali Doğanteki̇n, İbrahim Demir, İlker Kiliç, Y. Oğuz","doi":"10.29226/tr1001.2020.233","DOIUrl":"https://doi.org/10.29226/tr1001.2020.233","url":null,"abstract":"","PeriodicalId":266089,"journal":{"name":"Journal of Business Management and Economic Research","volume":"87 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123254696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-01DOI: 10.29226/tr1001.2020.232
Murat Koç, Ayşenur Koca, Ferah Keklik Okul
{"title":"Pozitif Psikolojik Sermayenin Demografik Faktörler Açısından İncelenmesi: Özel Hastane Sektörü Kadın Çalışanları ile Bir Araştırma","authors":"Murat Koç, Ayşenur Koca, Ferah Keklik Okul","doi":"10.29226/tr1001.2020.232","DOIUrl":"https://doi.org/10.29226/tr1001.2020.232","url":null,"abstract":"","PeriodicalId":266089,"journal":{"name":"Journal of Business Management and Economic Research","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115168035","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-01DOI: 10.29226/tr1001.2020.231
Ferzan Aktaş
{"title":"Gastro-Anomie ye Karşı Gastronomik Kültür, Kimlik ve İmaj Yaratmak","authors":"Ferzan Aktaş","doi":"10.29226/tr1001.2020.231","DOIUrl":"https://doi.org/10.29226/tr1001.2020.231","url":null,"abstract":"","PeriodicalId":266089,"journal":{"name":"Journal of Business Management and Economic Research","volume":"128 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121248744","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-01DOI: 10.29226/tr1001.2020.234
Felor Ebghaei, Özge Demi̇rkale
{"title":"Döviz Kuru ile Enflasyon Arasındaki İlişki: Türkiye Örneği","authors":"Felor Ebghaei, Özge Demi̇rkale","doi":"10.29226/tr1001.2020.234","DOIUrl":"https://doi.org/10.29226/tr1001.2020.234","url":null,"abstract":"","PeriodicalId":266089,"journal":{"name":"Journal of Business Management and Economic Research","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122007303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-01DOI: 10.29226/tr1001.2020.236
A. Sökmen
{"title":"İşveren Markası, Duygusal Bağlılık ve Özgecilik İlişkisi: Bir Sağlık İşletmesinde Araştırma","authors":"A. Sökmen","doi":"10.29226/tr1001.2020.236","DOIUrl":"https://doi.org/10.29226/tr1001.2020.236","url":null,"abstract":"","PeriodicalId":266089,"journal":{"name":"Journal of Business Management and Economic Research","volume":"193 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121075844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-10-01DOI: 10.29226/tr1001.2020.224
David Mosoma, Salma Mazana
The purpose of this research was to study the effects of employees’ service delivery training on customer satisfaction. The study intended to examine the influence of service delivery skills on customer satisfaction, the effect of service delivery competence on customer satisfaction, and lastly to determine the level of customers’ satisfaction with Amana Bank service delivery. The study used mixed methods and revealed that training equips employees witheffective communication skills, patience skills, attentiveness skills, time management skills as well as closing ability, which are all vital for customer satisfaction. Also, employees expand their capacitiestooffer and managequality service, deliver promptly, offer satisfactory customer service, build good relationships with customers, as well as provide customers with support. Lastly, it was found that service delivery skills and competences positively influence customer satisfaction: customers consistently use services that they are satisfied with and ultimately persuade others to use the same services.
{"title":"Effects of Employees Service Delivery Training on Customer Satisfaction: A Case of Amana Bank Main Branch Dar Es Salaam in Tanzania","authors":"David Mosoma, Salma Mazana","doi":"10.29226/tr1001.2020.224","DOIUrl":"https://doi.org/10.29226/tr1001.2020.224","url":null,"abstract":"The purpose of this research was to study the effects of employees’ service delivery training on customer satisfaction. The study intended to examine the influence of service delivery skills on customer satisfaction, the effect of service delivery competence on customer satisfaction, and lastly to determine the level of customers’ satisfaction with Amana Bank service delivery. The study used mixed methods and revealed that training equips employees witheffective communication skills, patience skills, attentiveness skills, time management skills as well as closing ability, which are all vital for customer satisfaction. Also, employees expand their capacitiestooffer and managequality service, deliver promptly, offer satisfactory customer service, build good relationships with customers, as well as provide customers with support. Lastly, it was found that service delivery skills and competences positively influence customer satisfaction: customers consistently use services that they are satisfied with and ultimately persuade others to use the same services.","PeriodicalId":266089,"journal":{"name":"Journal of Business Management and Economic Research","volume":"17 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120916482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Performance of public hospitals is becoming a major concern to Kenyans. Public hospitals are currently facing the problem of balancing between overstocking and understocking of drugs. The main objective of this study was to determine the effect of inventory categorization practices on operational performance of public hospitals in Siaya County, Kenya. This study was anchored on Resource Based View Theory and Network Perspective Theory. The study adopted cross-sectional survey research design. The target population of the study was 106 with a sample size of 84 based on Yamane formula. The study adopted stratified proportionate and simple random sampling. Structured questionnaires and interview guides to collect primary data. Reliability was tested using split half analysis while validity was tested using expert judgement at an index of 0.70 Cronbach’s Alpha coefficient. Descriptive statistics were analyzed using frequency percentage, mean and standard deviation. Inferential statistics were analyzed using regression and correlation analysis. The hypothesis that, “there is no significant statistical effect of inventory categorization practice on operational performance of public hospitals in Siaya County” was rejected based on the findings which showed that inventory categorization had a statistically significant effect on performance of public hospitals in Siaya County with a coefficient of β= .754. The study concluded that the efforts that public hospitals put in inventory categorization as an inventory management practice would eventually become critical in realizing an improved operational performance in terms of service delivery for the patients. The study recommends that inventory Managers should categorize inventory with accurate forecasts.
{"title":"Inventory Categorization and Operational Performance: A Supply Chain Analysis of Public Hospitals in Kenya","authors":"Sharone Adhiambo Okello, Wycliffe Arani, Carolyne Koech Sitienei","doi":"10.29226/tr1001.2020.225","DOIUrl":"https://doi.org/10.29226/tr1001.2020.225","url":null,"abstract":"Performance of public hospitals is becoming a major concern to Kenyans. Public hospitals are currently facing the problem of balancing between overstocking and understocking of drugs. The main objective of this study was to determine the effect of inventory categorization practices on operational performance of public hospitals in Siaya County, Kenya. This study was anchored on Resource Based View Theory and Network Perspective Theory. The study adopted cross-sectional survey research design. The target population of the study was 106 with a sample size of 84 based on Yamane formula. The study adopted stratified proportionate and simple random sampling. Structured questionnaires and interview guides to collect primary data. Reliability was tested using split half analysis while validity was tested using expert judgement at an index of 0.70 Cronbach’s Alpha coefficient. Descriptive statistics were analyzed using frequency percentage, mean and standard deviation. Inferential statistics were analyzed using regression and correlation analysis. The hypothesis that, “there is no significant statistical effect of inventory categorization practice on operational performance of public hospitals in Siaya County” was rejected based on the findings which showed that inventory categorization had a statistically significant effect on performance of public hospitals in Siaya County with a coefficient of β= .754. The study concluded that the efforts that public hospitals put in inventory categorization as an inventory management practice would eventually become critical in realizing an improved operational performance in terms of service delivery for the patients. The study recommends that inventory Managers should categorize inventory with accurate forecasts.","PeriodicalId":266089,"journal":{"name":"Journal of Business Management and Economic Research","volume":"197 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132155260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-10-01DOI: 10.29226/tr1001.2020.222
E. Sezgin
Aim of this research is to determine the opinions of kitchen staff about food safety at hotels in Kuşadası region they work and expose the relationship between those opinions and their demographical characteristics. With this aim, a survey has been applied to the staff and as a result, it was found that duty and working period of staff were effective.
{"title":"An Evaluation of Food Safety Practices of The Kitchen Staff Working in Hospitality Businesses: Kuşadası Case","authors":"E. Sezgin","doi":"10.29226/tr1001.2020.222","DOIUrl":"https://doi.org/10.29226/tr1001.2020.222","url":null,"abstract":"Aim of this research is to determine the opinions of kitchen staff about food safety at hotels in Kuşadası region they work and expose the relationship between those opinions and their demographical characteristics. With this aim, a survey has been applied to the staff and as a result, it was found that duty and working period of staff were effective.","PeriodicalId":266089,"journal":{"name":"Journal of Business Management and Economic Research","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114608331","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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