Wasfi Alrawabdeh, M. Alshurideh, A. Alhamad, B. Al Kurdi
Understanding the relationship between operations management practices, capacity expansion decisions, and the mediating role of outsourcing is essential for organizations seeking to optimize their operations in dynamic market environments. Therefore, this study is aimed to empirically evaluate the relationship between operations management practices and capacity expansion decision with mediating role of outsourcing strategy. Pharmaceutical industry was targeted to gather respondent’s data in order to statistically evaluate. 175 respondent’s data from 18 pharmaceutical companies were incorporated and examined using SmartPLS 4.0. As a result, operations management practices play a crucial role in evaluating the need for capacity expansion, optimizing processes, analyzing risks, and aligning operations with strategic goals. However, the outsourcing strategy acts as a mediating factor that influences the final decision. The outsourcing strategy considers cost-effectiveness, flexibility, core competency focus, risk management, and strategic alignment. By incorporating the outsourcing strategy, organizations can make informed decisions that maximize operational efficiency and support long-term growth objectives.
{"title":"Explicating the mediating role of Outsourcing Strategy: Operations Management Practices affecting Capacity Expansion Decision","authors":"Wasfi Alrawabdeh, M. Alshurideh, A. Alhamad, B. Al Kurdi","doi":"10.54489/ijtop.v3i1.242","DOIUrl":"https://doi.org/10.54489/ijtop.v3i1.242","url":null,"abstract":"Understanding the relationship between operations management practices, capacity expansion decisions, and the mediating role of outsourcing is essential for organizations seeking to optimize their operations in dynamic market environments. Therefore, this study is aimed to empirically evaluate the relationship between operations management practices and capacity expansion decision with mediating role of outsourcing strategy. Pharmaceutical industry was targeted to gather respondent’s data in order to statistically evaluate. 175 respondent’s data from 18 pharmaceutical companies were incorporated and examined using SmartPLS 4.0. As a result, operations management practices play a crucial role in evaluating the need for capacity expansion, optimizing processes, analyzing risks, and aligning operations with strategic goals. However, the outsourcing strategy acts as a mediating factor that influences the final decision. The outsourcing strategy considers cost-effectiveness, flexibility, core competency focus, risk management, and strategic alignment. By incorporating the outsourcing strategy, organizations can make informed decisions that maximize operational efficiency and support long-term growth objectives.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131147528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
H. Purohit, Deepak Kalra, Vimlesh Tanwar, H. K. Nair
The combination of lean and agile approaches offers a powerful strategy for organizations seeking to improve cost efficiency and reliability simultaneously. Lean operations provide a solid foundation by optimizing processes and reducing waste, enabling cost savings. Agile methodologies build upon this foundation by enabling organizations to adapt quickly to market changes and customer preferences, ensuring high reliability through continuous feedback and course corrections. In order to explore comprehensively, this study was aimed to investigate the lean and agile operations impact on improving cost efficiency and assessing the reliability in manufacturing industry. Further, this study looked at and analysed the most recent research on using lean and agile supply chains to identify and address various outcomes to be utilized to improve cost efficiency
{"title":"Rationalizing the Lean and Agile Operations to Improve Cost Efficiency: An Approach to Reliability","authors":"H. Purohit, Deepak Kalra, Vimlesh Tanwar, H. K. Nair","doi":"10.54489/ijtop.v3i1.237","DOIUrl":"https://doi.org/10.54489/ijtop.v3i1.237","url":null,"abstract":"The combination of lean and agile approaches offers a powerful strategy for organizations seeking to improve cost efficiency and reliability simultaneously. Lean operations provide a solid foundation by optimizing processes and reducing waste, enabling cost savings. Agile methodologies build upon this foundation by enabling organizations to adapt quickly to market changes and customer preferences, ensuring high reliability through continuous feedback and course corrections. In order to explore comprehensively, this study was aimed to investigate the lean and agile operations impact on improving cost efficiency and assessing the reliability in manufacturing industry. Further, this study looked at and analysed the most recent research on using lean and agile supply chains to identify and address various outcomes to be utilized to improve cost efficiency","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124189527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study focuses on the impact of product quality improvement and supply chain capabilities on reducing operational costs through agile operation. It highlights the significance of adopting agile operation principles and practices to enhance product quality, optimize supply chain operations, and achieve cost efficiencies. The study underlines the importance of continuous improvement processes, such as Lean Six Sigma, in identifying and eliminating inefficiencies, defects, and waste to improve product quality and reduce costs associated with rework and warranty claims. Additionally, it emphasizes the role of agile supply chain capabilities in minimizing inventory carrying costs, production disruptions, and transportation expenses through efficient inventory management techniques. The research emphasizes that integrating product quality improvement and agile supply chain capabilities drives down operational costs by streamlining processes, reducing waste, and fostering a culture of continuous improvement. Overall, this study highlights the critical role of product quality improvement and supply chain capabilities in reducing operational costs and achieving operational excellence through agile operation practices.
{"title":"Product Quality Augmentation Through Agile Operation: A Critical perspective on Supply Chain Capabilities on Reducing Operations Cost","authors":"Mehak Vasta¹, Afra Tasneem²","doi":"10.54489/ijtop.v3i1.249","DOIUrl":"https://doi.org/10.54489/ijtop.v3i1.249","url":null,"abstract":"This study focuses on the impact of product quality improvement and supply chain capabilities on reducing operational costs through agile operation. It highlights the significance of adopting agile operation principles and practices to enhance product quality, optimize supply chain operations, and achieve cost efficiencies. The study underlines the importance of continuous improvement processes, such as Lean Six Sigma, in identifying and eliminating inefficiencies, defects, and waste to improve product quality and reduce costs associated with rework and warranty claims. Additionally, it emphasizes the role of agile supply chain capabilities in minimizing inventory carrying costs, production disruptions, and transportation expenses through efficient inventory management techniques. The research emphasizes that integrating product quality improvement and agile supply chain capabilities drives down operational costs by streamlining processes, reducing waste, and fostering a culture of continuous improvement. Overall, this study highlights the critical role of product quality improvement and supply chain capabilities in reducing operational costs and achieving operational excellence through agile operation practices.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"7 10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129901051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M. Alshurideh, Samer Hamadneh, B. Al Kurdi, E. Shammout, Wasfi, A. Alrawabdeh
Service quality is a critical factor in achieving customer satisfaction and loyalty. Lean and agile operations have emerged as two prominent approaches to improving service quality in various industries. This study explores the impact of lean and agile operations on service quality and presents key insights from prior research. This study discusses previous researches that demonstrate the positive impact of lean and agile operations on service quality. It highlights cases where organizations have successfully implemented lean or agile principles and achieved significant improvements in service quality metrics such as response time, error rates, and customer satisfaction scores. Furthermore, the study emphasizes the complementary nature of lean and agile operations considering the qualitative nature of the study. While lean operations focus on efficiency and waste reduction, agile operations address flexibility and adaptability. By integrating lean and agile approaches, organizations can achieve a balanced operational strategy that maximizes service quality and customer value.
{"title":"Capitalizing Lean and Agile Operations: An emphasis on improving Service Quality","authors":"M. Alshurideh, Samer Hamadneh, B. Al Kurdi, E. Shammout, Wasfi, A. Alrawabdeh","doi":"10.54489/ijtop.v3i1.238","DOIUrl":"https://doi.org/10.54489/ijtop.v3i1.238","url":null,"abstract":"Service quality is a critical factor in achieving customer satisfaction and loyalty. Lean and agile operations have emerged as two prominent approaches to improving service quality in various industries. This study explores the impact of lean and agile operations on service quality and presents key insights from prior research. This study discusses previous researches that demonstrate the positive impact of lean and agile operations on service quality. It highlights cases where organizations have successfully implemented lean or agile principles and achieved significant improvements in service quality metrics such as response time, error rates, and customer satisfaction scores. Furthermore, the study emphasizes the complementary nature of lean and agile operations considering the qualitative nature of the study. While lean operations focus on efficiency and waste reduction, agile operations address flexibility and adaptability. By integrating lean and agile approaches, organizations can achieve a balanced operational strategy that maximizes service quality and customer value.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"270 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116555594","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
B. Kurdi, M. Alshurideh, E. Shammout, Ahmad AlHamad4, Iman A. Akour5
In today's competitive business landscape, organizations recognize the importance of service quality, value maximization, and customer retention. Strategic operations play a vital role in achieving these goals. By aligning operational strategies with customer-centric objectives, organizations can enhance service quality and maximize customer value, thereby fostering strong customer relationships and increasing customer retention rates. For the purpose to investigate these concepts a qualitative study was conducted in order to explore the relationship of each construct defined in prior literature, journals, articles, books and academic publications. There are sufficient resources available to determine how strategic operations affect service quality, and by maximizing value, there is increased capacity for customer retention. Further, this study examines the impact of strategic operations on service quality and value maximization. It explores theoretical frameworks that shed light on how operational strategies influence service quality outcomes. The study emphasizes the significance of factors such as process design, technology adoption, quality management systems, employee training, and customer-centricity in improving service quality and creating value for customers.
{"title":"Achieving Customer Retention: Emphasizing Strategic Operations on Quality Service and Maximizing Value","authors":"B. Kurdi, M. Alshurideh, E. Shammout, Ahmad AlHamad4, Iman A. Akour5","doi":"10.54489/ijtop.v3i1.239","DOIUrl":"https://doi.org/10.54489/ijtop.v3i1.239","url":null,"abstract":"In today's competitive business landscape, organizations recognize the importance of service quality, value maximization, and customer retention. Strategic operations play a vital role in achieving these goals. By aligning operational strategies with customer-centric objectives, organizations can enhance service quality and maximize customer value, thereby fostering strong customer relationships and increasing customer retention rates. For the purpose to investigate these concepts a qualitative study was conducted in order to explore the relationship of each construct defined in prior literature, journals, articles, books and academic publications. There are sufficient resources available to determine how strategic operations affect service quality, and by maximizing value, there is increased capacity for customer retention. Further, this study examines the impact of strategic operations on service quality and value maximization. It explores theoretical frameworks that shed light on how operational strategies influence service quality outcomes. The study emphasizes the significance of factors such as process design, technology adoption, quality management systems, employee training, and customer-centricity in improving service quality and creating value for customers.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122579044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The automobile industry is a highly competitive sector that demands effective sales performance to drive revenue and maintain market share. Emotional intelligence, the ability to recognize and manage emotions in oneself and others, plays a crucial role in establishing rapport with customers and understanding their needs. Order fulfillment, the process of delivering products to customers in a timely and accurate manner, is vital for customer satisfaction. This research aims to explore the relationship between emotional intelligence, order fulfillment, and sales performance in the automobile industry. By analyzing these factors, organizations can gain insights into strategies and practices that contribute to enhanced sales performance and customer satisfaction. The findings of this study will provide actionable recommendations for optimizing sales processes and achieving sustainable growth in the highly competitive automobile industry.
{"title":"Unleash the power of Emotional Intelligence: Order Fulfillment impact on Sales Performance in the Automobile Industry","authors":"Pramila Thapa","doi":"10.54489/ijtop.v3i1.245","DOIUrl":"https://doi.org/10.54489/ijtop.v3i1.245","url":null,"abstract":"The automobile industry is a highly competitive sector that demands effective sales performance to drive revenue and maintain market share. Emotional intelligence, the ability to recognize and manage emotions in oneself and others, plays a crucial role in establishing rapport with customers and understanding their needs. Order fulfillment, the process of delivering products to customers in a timely and accurate manner, is vital for customer satisfaction. This research aims to explore the relationship between emotional intelligence, order fulfillment, and sales performance in the automobile industry. By analyzing these factors, organizations can gain insights into strategies and practices that contribute to enhanced sales performance and customer satisfaction. The findings of this study will provide actionable recommendations for optimizing sales processes and achieving sustainable growth in the highly competitive automobile industry.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117066773","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Fadi Alzoubi¹, Ali Alzoubi², F. Alzoubi, A. Alzoubi
The purpose of this study is to determine whether the school organizational climate effects the satisfaction of the employees in private schools in Sharjah. It also tries to examine if they both contribute significantly to increase the teachers’ work performance. The used data were collected from previous academic published researches, in which the researchers used different methods to analyze their studies such as surveys and questioners which were made in different schools for employees with different ages and genders. It was collected through a questionnaire given to 180 teachers in 4 private schools in Sharjah. The observation of the results showed that there is a direct impact to organizational climate on job performance through the job satisfaction.
{"title":"The extent of People-Oriented Organizational Climate and Employees Job Satisfaction affecting Job performance in Private schools in Sharjah","authors":"Fadi Alzoubi¹, Ali Alzoubi², F. Alzoubi, A. Alzoubi","doi":"10.54489/ijtop.v3i1.248","DOIUrl":"https://doi.org/10.54489/ijtop.v3i1.248","url":null,"abstract":"The purpose of this study is to determine whether the school organizational climate effects the satisfaction of the employees in private schools in Sharjah. It also tries to examine if they both contribute significantly to increase the teachers’ work performance. The used data were collected from previous academic published researches, in which the researchers used different methods to analyze their studies such as surveys and questioners which were made in different schools for employees with different ages and genders. It was collected through a questionnaire given to 180 teachers in 4 private schools in Sharjah. The observation of the results showed that there is a direct impact to organizational climate on job performance through the job satisfaction.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122826379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ali Alzoubi¹, Fadi Alzoubi², F. Alzoubi, A. Alzoubi
This study was aimed to systematically examine the employee creativity that can help to reduce job stress and increase job performance. This study incorporated qualitative approach to examine the literature based evidences provide in prior studies, articles, books, journals and academic publications. After reviewing several sources this study concluded organizations can promote employee creativity by providing a supportive and inclusive work environment that values diverse perspectives, encourages open communication, and rewards innovation. Offering employees the necessary resources, such as training programs, collaborative spaces, and time for exploration, further supports their creative endeavors. When employees feel supported and valued for their creative contributions, they are more likely to experience reduced job stress and increased job performance. By mitigating job stress through the promotion of employee creativity, organizations can achieve several benefits. Employees experience improved well-being, reduced burnout, and increased job satisfaction, which contribute to higher levels of engagement and commitment. Additionally, enhanced job performance positively impacts organizational outcomes, such as increased productivity, quality of work, and overall business success.
{"title":"Promoting Employees Creativity to mitigate Job Stress: Achieving Job Performance","authors":"Ali Alzoubi¹, Fadi Alzoubi², F. Alzoubi, A. Alzoubi","doi":"10.54489/ijtop.v3i1.247","DOIUrl":"https://doi.org/10.54489/ijtop.v3i1.247","url":null,"abstract":"This study was aimed to systematically examine the employee creativity that can help to reduce job stress and increase job performance. This study incorporated qualitative approach to examine the literature based evidences provide in prior studies, articles, books, journals and academic publications. After reviewing several sources this study concluded organizations can promote employee creativity by providing a supportive and inclusive work environment that values diverse perspectives, encourages open communication, and rewards innovation. Offering employees the necessary resources, such as training programs, collaborative spaces, and time for exploration, further supports their creative endeavors. When employees feel supported and valued for their creative contributions, they are more likely to experience reduced job stress and increased job performance. By mitigating job stress through the promotion of employee creativity, organizations can achieve several benefits. Employees experience improved well-being, reduced burnout, and increased job satisfaction, which contribute to higher levels of engagement and commitment. Additionally, enhanced job performance positively impacts organizational outcomes, such as increased productivity, quality of work, and overall business success.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126257611","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study has been critically focusing on the impact of leadership on innovation management and empowerment of employees in different sectors of the UAE. It has been significantly observed that leadership plays a crucial role in the process of empowerment and innovation which has a positive impact towards reducing the turnover rate as well as the enhancing the overall organizational growth by retaining the talent and developing comparative advantage within the target market. To carry out the study quantitative approach followed by a descriptive research design has been undertaken considering 100 participants. The study findings show that leadership has a strong significant relationship with the other variables such as empowerment and innovations in organizations. As a result, leadership plays a crucial role in driving innovation, empowering employees, and enhancing organizational performance. By fostering a culture of innovation, leaders encourage creative thinking and enable organizations to adapt to an ever-changing business landscape. Moreover, by empowering employees, leaders create a motivated and engaged workforce that contributes to improved performance. Organizations that prioritize effective leadership practices are better positioned to achieve sustainable success in today's competitive marketplace.
{"title":"Leadership towards Innovation and Organizations Performance: Encouraging Employees Empowerment","authors":"Fadi Alzoubi¹, Ali Alzoubi²","doi":"10.54489/ijtop.v3i1.246","DOIUrl":"https://doi.org/10.54489/ijtop.v3i1.246","url":null,"abstract":"The study has been critically focusing on the impact of leadership on innovation management and empowerment of employees in different sectors of the UAE. It has been significantly observed that leadership plays a crucial role in the process of empowerment and innovation which has a positive impact towards reducing the turnover rate as well as the enhancing the overall organizational growth by retaining the talent and developing comparative advantage within the target market. To carry out the study quantitative approach followed by a descriptive research design has been undertaken considering 100 participants. The study findings show that leadership has a strong significant relationship with the other variables such as empowerment and innovations in organizations. As a result, leadership plays a crucial role in driving innovation, empowering employees, and enhancing organizational performance. By fostering a culture of innovation, leaders encourage creative thinking and enable organizations to adapt to an ever-changing business landscape. Moreover, by empowering employees, leaders create a motivated and engaged workforce that contributes to improved performance. Organizations that prioritize effective leadership practices are better positioned to achieve sustainable success in today's competitive marketplace.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"360 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122773546","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
B. Al Kurdi, M. Alshurideh, Manaf Al-Okaily, Iman A. Akour
A nation's economy often reposes on the expansion of its manufacturing, agricultural, and service industries. Quality of service is crucial to maintaining a country's economic prosperity because the service industry is growing rapidly. The loss resulting from low sales is extremely simple to compute, but the loss resulting from poor service quality is very challenging. Good customer service always increased the client's faith in the business. Therefore, the current research is based on a theoretical framework combining service quality, and supply chain efficiency in transportation industry to theoretically examine the influence of service quality on supply chain efficiency. The findings revealed supply chain efficiency can be improved if quality of service meet the requirements of customer.
{"title":"THE IMPACT OF SERVICE QUALITY ON SUPPLY CHAIN EFFICIENCY AT TRANSPORTATION INDUSTRY","authors":"B. Al Kurdi, M. Alshurideh, Manaf Al-Okaily, Iman A. Akour","doi":"10.54489/ijtop.v2i1.170","DOIUrl":"https://doi.org/10.54489/ijtop.v2i1.170","url":null,"abstract":"A nation's economy often reposes on the expansion of its manufacturing, agricultural, and service industries. Quality of service is crucial to maintaining a country's economic prosperity because the service industry is growing rapidly. The loss resulting from low sales is extremely simple to compute, but the loss resulting from poor service quality is very challenging. Good customer service always increased the client's faith in the business. Therefore, the current research is based on a theoretical framework combining service quality, and supply chain efficiency in transportation industry to theoretically examine the influence of service quality on supply chain efficiency. The findings revealed supply chain efficiency can be improved if quality of service meet the requirements of customer.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123706568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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