With the popularity of social media, there has been a shift in the ways we gather and share news. Wikipedia uniquely brings together collective efforts to report on current events. While there is strong evidence of English Wikipedia attention to news events, it is not clear how does this effort exists across the different Wikipedia language communities. We study the collaboration process and the resulting content quality of the 6,730 Wikipedia articles related to 2,064 news events in English and three of the most spoken languages in the world: Arabic, Chinese, and Spanish. Our results provide evidence that while limited resources in smaller Wikipedia communities can lead to different collaboration patterns, their efforts lead to very comparable quality of contribution. However, this similar quality level is achieved with a delay corresponding to size of their Wikipedia and potential availability of resources.
{"title":"Collaboration in editing world wide news in four Wikipedia language communities","authors":"Ang Li, Rosta Farzan, Claudia A. López","doi":"10.1145/3488392.3488405","DOIUrl":"https://doi.org/10.1145/3488392.3488405","url":null,"abstract":"With the popularity of social media, there has been a shift in the ways we gather and share news. Wikipedia uniquely brings together collective efforts to report on current events. While there is strong evidence of English Wikipedia attention to news events, it is not clear how does this effort exists across the different Wikipedia language communities. We study the collaboration process and the resulting content quality of the 6,730 Wikipedia articles related to 2,064 news events in English and three of the most spoken languages in the world: Arabic, Chinese, and Spanish. Our results provide evidence that while limited resources in smaller Wikipedia communities can lead to different collaboration patterns, their efforts lead to very comparable quality of contribution. However, this similar quality level is achieved with a delay corresponding to size of their Wikipedia and potential availability of resources.","PeriodicalId":296023,"journal":{"name":"X Latin American Conference on Human Computer Interaction","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125432551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Despite the multiple evaluation approaches (methods, instruments, and tools) available to evaluate the Customer eXperience (CX), there is a dearth of CX evaluation methodologies. This research presents a review of 12 studies mainly related to methodologies and evaluation approaches within them that are used –or can be used as a reference– to evaluate the CX. We conduct a literature review of papers published on ScienceDirect, Scopus, and Google Scholar. The review was based on the guidelines proposed by Kitchenham (2007) and shows that: (1) there is a lack of formal CX evaluation methodologies; (2) CX studies reviewed do not consider factors, such as touchpoints, channels, and dimensions; (3) CX studies reviewed do not validate their stages and do not provide sufficient detail for both stages and evaluation approaches within them; and (4) it is possible to use methodologies from other domains to fill the shortcomings found in CX studies reviewed.
{"title":"Customer eXperience Evaluation Methodologies: A Literature Review","authors":"L. Rojas, Daniela Quiñones","doi":"10.1145/3488392.3488398","DOIUrl":"https://doi.org/10.1145/3488392.3488398","url":null,"abstract":"Despite the multiple evaluation approaches (methods, instruments, and tools) available to evaluate the Customer eXperience (CX), there is a dearth of CX evaluation methodologies. This research presents a review of 12 studies mainly related to methodologies and evaluation approaches within them that are used –or can be used as a reference– to evaluate the CX. We conduct a literature review of papers published on ScienceDirect, Scopus, and Google Scholar. The review was based on the guidelines proposed by Kitchenham (2007) and shows that: (1) there is a lack of formal CX evaluation methodologies; (2) CX studies reviewed do not consider factors, such as touchpoints, channels, and dimensions; (3) CX studies reviewed do not validate their stages and do not provide sufficient detail for both stages and evaluation approaches within them; and (4) it is possible to use methodologies from other domains to fill the shortcomings found in CX studies reviewed.","PeriodicalId":296023,"journal":{"name":"X Latin American Conference on Human Computer Interaction","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121333423","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Luis Parra-Cámara, Luís A. Castro, Cynthia B. Pérez, Ramon R. Palacio, L. Rodríguez
La pandemia de COVID-19 ha planteado importantes desafíos a los sistemas nacionales de salud. Una de las poblaciones más afectadas son los adultos mayores. Las residencias geriátricas también se vieron afectadas y las autoridades sanitarias deben tomar decisiones y priorizarlas en cuanto a capacitación, vacunación o redistribución del personal. En este trabajo se describe el diseño y desarrollo de un tablero COVID-19 para apoyo a toma de decisiones. En primer lugar, realizamos un grupo focal con un grupo de especialistas en residencias geriátricas y cuidado del adulto mayor para identificar decisiones pertinentes y los requisitos de software. Después, se usaron los requisitos para desarrollar un prototipo funcional del tablero de control, que posteriormente fue evaluado utilizando el Modelo de Aceptación de Tecnología con los usuarios potenciales. Se pulió el desarrollo del sistema y se reclutó a 20 participantes para una sesión de prueba de usabilidad. Nuestros participantes llevaron a cabo de manera eficaz la mayoría de las tareas principales y en general, se mostraron positivos sobre la usabilidad del tablero utilizando la Escala de Usabilidad para Sistemas (SUS).
{"title":"Diseño y evaluación de una herramienta de apoyo a la toma de decisiones relacionada con los datos de COVID-19 en residencias geriátricas","authors":"Luis Parra-Cámara, Luís A. Castro, Cynthia B. Pérez, Ramon R. Palacio, L. Rodríguez","doi":"10.1145/3488392.3488403","DOIUrl":"https://doi.org/10.1145/3488392.3488403","url":null,"abstract":"La pandemia de COVID-19 ha planteado importantes desafíos a los sistemas nacionales de salud. Una de las poblaciones más afectadas son los adultos mayores. Las residencias geriátricas también se vieron afectadas y las autoridades sanitarias deben tomar decisiones y priorizarlas en cuanto a capacitación, vacunación o redistribución del personal. En este trabajo se describe el diseño y desarrollo de un tablero COVID-19 para apoyo a toma de decisiones. En primer lugar, realizamos un grupo focal con un grupo de especialistas en residencias geriátricas y cuidado del adulto mayor para identificar decisiones pertinentes y los requisitos de software. Después, se usaron los requisitos para desarrollar un prototipo funcional del tablero de control, que posteriormente fue evaluado utilizando el Modelo de Aceptación de Tecnología con los usuarios potenciales. Se pulió el desarrollo del sistema y se reclutó a 20 participantes para una sesión de prueba de usabilidad. Nuestros participantes llevaron a cabo de manera eficaz la mayoría de las tareas principales y en general, se mostraron positivos sobre la usabilidad del tablero utilizando la Escala de Usabilidad para Sistemas (SUS).","PeriodicalId":296023,"journal":{"name":"X Latin American Conference on Human Computer Interaction","volume":"254 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121277631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kamila R. H. Rodrigues, V. Néris, Paula Maia de Souza, Rodrigo Geurgas Zavarizz, Jonattan Willian da Silva, Tiago Marino Silva, A. Verhalen
Therapeutic games aim to support rehabilitation treatments and help patients understand, motivate and persist in therapeutic practices. This paper describes Rufus, a platform for authoring digital games configured by healthcare professionals to conduct therapeutic activities with their patients and their caregivers. The platform has a web interface for game authoring, currently composed of three different game mechanics, as well as the possibility of viewing interaction reports. A mobile app composes the infrastructure and displays the games created for patients. Participatory Design Techniques were used during the design and development of the solution to engage different stakeholders.
{"title":"Rufus - Uma Plataforma de Autoria para Jogos Digitais Terapêuticos","authors":"Kamila R. H. Rodrigues, V. Néris, Paula Maia de Souza, Rodrigo Geurgas Zavarizz, Jonattan Willian da Silva, Tiago Marino Silva, A. Verhalen","doi":"10.1145/3488392.3488407","DOIUrl":"https://doi.org/10.1145/3488392.3488407","url":null,"abstract":"Therapeutic games aim to support rehabilitation treatments and help patients understand, motivate and persist in therapeutic practices. This paper describes Rufus, a platform for authoring digital games configured by healthcare professionals to conduct therapeutic activities with their patients and their caregivers. The platform has a web interface for game authoring, currently composed of three different game mechanics, as well as the possibility of viewing interaction reports. A mobile app composes the infrastructure and displays the games created for patients. Participatory Design Techniques were used during the design and development of the solution to engage different stakeholders.","PeriodicalId":296023,"journal":{"name":"X Latin American Conference on Human Computer Interaction","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133102698","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Technologies permeate contemporary society, and the ability to use computer science concepts in the problem-solving process is essential to everyone. This paper presents an epistemic tool of Semiotic Engineering whose meaning is resignified to the context of teaching programming to initial learners. Aiming to help these students absorb programming concepts, a gradual form of presentation using the interaction with a new system as a journey through a new culture, based on the Cultural Viewpoint Metaphors theory, was structured. After that, an application of this resignification was adopted in an introductory programming workshop using visual programming and the BBC Micro:bit embedded device. Results from the workshop revealed that this gradual form of introduction could help novices in the programming concepts learning process, showing the potential of this approach in teaching programming.
{"title":"Teaching Programming Using Cultural Viewpoint Metaphors Resignification","authors":"Joseline Melo Corrêa, M. Mota","doi":"10.1145/3488392.3488395","DOIUrl":"https://doi.org/10.1145/3488392.3488395","url":null,"abstract":"Technologies permeate contemporary society, and the ability to use computer science concepts in the problem-solving process is essential to everyone. This paper presents an epistemic tool of Semiotic Engineering whose meaning is resignified to the context of teaching programming to initial learners. Aiming to help these students absorb programming concepts, a gradual form of presentation using the interaction with a new system as a journey through a new culture, based on the Cultural Viewpoint Metaphors theory, was structured. After that, an application of this resignification was adopted in an introductory programming workshop using visual programming and the BBC Micro:bit embedded device. Results from the workshop revealed that this gradual form of introduction could help novices in the programming concepts learning process, showing the potential of this approach in teaching programming.","PeriodicalId":296023,"journal":{"name":"X Latin American Conference on Human Computer Interaction","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116926762","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"X Latin American Conference on Human Computer Interaction","authors":"","doi":"10.1145/3488392","DOIUrl":"https://doi.org/10.1145/3488392","url":null,"abstract":"","PeriodicalId":296023,"journal":{"name":"X Latin American Conference on Human Computer Interaction","volume":"5 6","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114014131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Individuals with autism may experience higher levels of stress and anxiety for longer periods than neurotypical individuals. Traditional techniques to provide stress relief and anxiety management include support that reminds people how to face stressful situations. In this research we present the results of a qualitative study that led to the design of SATORI, a support tool composed of three interfaces to help young adults with autism manage autonomously the anxiety caused by stressful situations from their daily life. We close discussing directions for future work.
{"title":"SATORI: a support tool for young adults with autism to self-manage stress and anxiety","authors":"Marcela A Espinosa, Lizbeth Escobedo","doi":"10.1145/3488392.3488394","DOIUrl":"https://doi.org/10.1145/3488392.3488394","url":null,"abstract":"Individuals with autism may experience higher levels of stress and anxiety for longer periods than neurotypical individuals. Traditional techniques to provide stress relief and anxiety management include support that reminds people how to face stressful situations. In this research we present the results of a qualitative study that led to the design of SATORI, a support tool composed of three interfaces to help young adults with autism manage autonomously the anxiety caused by stressful situations from their daily life. We close discussing directions for future work.","PeriodicalId":296023,"journal":{"name":"X Latin American Conference on Human Computer Interaction","volume":"127 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127077050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
L. Teran, Alan Trindade de Almeida Silva, Giselle Lorrane Nobre Melo, M. Mota
Accessibility in computing, when well applied, allows for the inclusion of users and the breaking of barriers in the interaction process. However, approaches to support accessibility validation are commonly unknown or ignored. The objective of this work is to understand accessibility issues considered in the software development process. This research has carried out an initial literature systematic mapping. The result indicates that there are gaps in the use of smart approaches to assess accessibility during the software development process.
{"title":"Intelligent Approaches in the Software Development Process: a Systematic Literature Mapping","authors":"L. Teran, Alan Trindade de Almeida Silva, Giselle Lorrane Nobre Melo, M. Mota","doi":"10.1145/3488392.3488397","DOIUrl":"https://doi.org/10.1145/3488392.3488397","url":null,"abstract":"Accessibility in computing, when well applied, allows for the inclusion of users and the breaking of barriers in the interaction process. However, approaches to support accessibility validation are commonly unknown or ignored. The objective of this work is to understand accessibility issues considered in the software development process. This research has carried out an initial literature systematic mapping. The result indicates that there are gaps in the use of smart approaches to assess accessibility during the software development process.","PeriodicalId":296023,"journal":{"name":"X Latin American Conference on Human Computer Interaction","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128244410","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper reports findings from a systematic review of research on women’s health in Latin America within the field of Human-Computer Interaction (HCI). With a particular focus on digital intervention involving menopause, reproductive health, and cancer, we conduct a systematic review to inquire about the current state of digital health in the context of Latin America. We employed PRISMA 1 to conduct the review and identified 1285 records of studies that conducted with Latin American women and addressed any of the aforementioned life events or conditions (n=1285). We screened and assessed these records for eligibility and included 8 studies which are presented in this paper (n=8). We present a meta-analysis of the included studies which includes the type of intervention, country, study size, methods, condition addressed, year, authors, and technologies. We conclude sharing preliminary insights and proposing next steps for the advancement of women’s health HCI interventions in Latin America.
{"title":"Women’s Health Digital Interventions in Latin America","authors":"Adriana Navarro Sainz, A. Prabhakar","doi":"10.1145/3488392.3488406","DOIUrl":"https://doi.org/10.1145/3488392.3488406","url":null,"abstract":"This paper reports findings from a systematic review of research on women’s health in Latin America within the field of Human-Computer Interaction (HCI). With a particular focus on digital intervention involving menopause, reproductive health, and cancer, we conduct a systematic review to inquire about the current state of digital health in the context of Latin America. We employed PRISMA 1 to conduct the review and identified 1285 records of studies that conducted with Latin American women and addressed any of the aforementioned life events or conditions (n=1285). We screened and assessed these records for eligibility and included 8 studies which are presented in this paper (n=8). We present a meta-analysis of the included studies which includes the type of intervention, country, study size, methods, condition addressed, year, authors, and technologies. We conclude sharing preliminary insights and proposing next steps for the advancement of women’s health HCI interventions in Latin America.","PeriodicalId":296023,"journal":{"name":"X Latin American Conference on Human Computer Interaction","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121096247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Cuauhtémoc Rivera-Loaiza, K. Figueroa-Mora, Africa Casillas Higuera
Science fairs are one of the most effective ways that educational institutions have for reaching out to society as a whole. In Mexico one of the largest public universities has been organizing for almost three decades a science fair focused on children from preschool to high school, which has become the main event of its kind in the state and one of the biggest in the country. Ever since its conception the operation of the fair has had few modifications: for a couple of days the entire main university campus is open to the general public, and hundreds of workshops in every field of sciences and humanities are offered. However, the use of information technologies for managing and experiencing the fair has been quite limited. We believe that embedding IT in a purposely designed user experience will significantly increase the impact that it can have on visitors (whether they are physically present or in a virtual manner).
{"title":"Improving the User Experience of a Science Fair in Mexico","authors":"Cuauhtémoc Rivera-Loaiza, K. Figueroa-Mora, Africa Casillas Higuera","doi":"10.1145/3488392.3488408","DOIUrl":"https://doi.org/10.1145/3488392.3488408","url":null,"abstract":"Science fairs are one of the most effective ways that educational institutions have for reaching out to society as a whole. In Mexico one of the largest public universities has been organizing for almost three decades a science fair focused on children from preschool to high school, which has become the main event of its kind in the state and one of the biggest in the country. Ever since its conception the operation of the fair has had few modifications: for a couple of days the entire main university campus is open to the general public, and hundreds of workshops in every field of sciences and humanities are offered. However, the use of information technologies for managing and experiencing the fair has been quite limited. We believe that embedding IT in a purposely designed user experience will significantly increase the impact that it can have on visitors (whether they are physically present or in a virtual manner).","PeriodicalId":296023,"journal":{"name":"X Latin American Conference on Human Computer Interaction","volume":"01 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124469454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：