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ASSOCIATIONS BETWEEN COVID-19 EFFECTS AND COMPANIES’ STRATEGIC RESPONSES COVID-19效应与企业战略应对之间的关系
Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-10-30 DOI: 10.5296/jmr.v16i1.21292
Aldemy De Souza Silva, Paulo Cesar Bontempo, Bento Alves Costa Filho
This article aims to identify associations between the effects of the exogenous shock caused by the Covid-19 pandemic on companies and the strategic responses adopted. Quantitative research was carried out, having been used as data collection technique, a survey with the supplier companies of the Federal University of Goias - Brazil in 2020. The interpretation of strategic responses to the shock caused by the pandemic in the light of the behavioral theory of firm allowed to conclude that the concept of organizational slack is useful for understanding the associations found between the effects of the pandemic on companies and the strategic answers. By performing a multiple correspondence analysis, it was possible to verify the formation of three distinct groups involving categories of pandemic effects and strategic responses of companies. The association between the negative effects of the pandemic and strategic response of retrenchment can be interpreted as the search for a solution to a deterioration of the organizational slack. The association between the positive effects of the pandemic and the strategic response to innovation illustrates the role played by the organizational slack, allowing flexibility in the face of uncertainty.
本文旨在确定Covid-19大流行对公司造成的外生冲击影响与所采取的战略应对措施之间的关联。定量研究已被用作数据收集技术,在2020年与巴西戈亚斯联邦大学的供应商公司进行了调查。根据企业行为理论对大流行造成的冲击的战略对策的解释,可以得出这样的结论:组织松弛的概念有助于理解大流行对公司的影响与战略对策之间的联系。通过进行多重对应分析,可以核实形成了涉及大流行影响类别和公司战略应对措施的三个不同组。大流行病的负面影响与紧缩的战略对策之间的联系可以解释为寻求解决组织懈怠恶化的办法。大流行的积极影响与对创新的战略应对之间的联系说明了组织松弛所起的作用,使我们能够在面对不确定性时保持灵活性。
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引用次数: 0
Stakeholder Engagement and Operational Performance of Construction Firms in Rivers State, Nigeria 尼日利亚河流州建筑公司的利益相关者参与和运营绩效
Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-10-27 DOI: 10.5296/jmr.v15i2.21328
Nnenna Agbi, Karibo Benaiah Bagshaw, Sorbarikor Lebura
This paper investigates the impact of stakeholder engagement and operational performance of construction firms in Rivers State, Nigeria. To further understand operational performance, three measures including on-time delivery, project quality and cost minimization where used. This study was conducted in a non-contrived setting and the quasi-experimental research design method was adopted. A questionnaire was distributed to 121 study elements made up of managers and supervisors of eight selected construction firms with operational/regional offices in Port Harcourt, Rivers State, Nigeria. The retrieved and valid copies of the questionnaire were analyzed with the aid of the Statistical Package for Social Sciences (SPSS). The findings indicated that operational performance of construction companies in Port Harcourt, Rivers State, Nigeria as measured by on-time delivery, project quality and cost minimization is highly dependent on how engaged stakeholders of such a project are. Such engagement leads to high project quality, timely delivery of projects as well as cost reduction as stakeholders would have better understanding of the firm’s operations. It is then concluded that stakeholder engagement is key to project success for construction companies operating in the Niger Delta, specifically Rivers State. Hence, managers and supervisors must deliberately ensure that project stakeholders properly engaged all through the various stages of the project.
本文研究了尼日利亚河流州建筑公司的利益相关者参与和运营绩效的影响。为了进一步了解运营绩效,使用了三个指标,包括准时交货,项目质量和成本最小化。本研究在非人为环境下进行,采用准实验研究设计方法。向在尼日利亚河流州哈科特港设有业务/区域办事处的八家选定建筑公司的经理和主管组成的121名研究人员分发了一份调查表。通过社会科学统计软件包(SPSS)对检索到的和有效的问卷副本进行分析。研究结果表明,以按时交付、项目质量和成本最小化来衡量,尼日利亚河州哈科特港建筑公司的运营绩效高度依赖于项目利益相关者的参与程度。这样的参与可以提高项目质量,及时交付项目,并降低成本,因为利益相关者可以更好地了解公司的运营。然后得出结论,利益相关者的参与是在尼日尔三角洲,特别是河流州运营的建筑公司项目成功的关键。因此,经理和主管必须有意识地确保项目干系人在项目的各个阶段都适当地参与。
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引用次数: 0
A Bibliometric Study of The Impact of Ownership Structures on Company Performance 股权结构对公司绩效影响的文献计量学研究
IF 1.7 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-04 DOI: 10.5296/jmr.v15i2.21235
Marjan Mohd Noor, Azura Mohd Noor, Wan Kamarul Hazim Wan Ya
Purpose - This study provides a bibliometric analysis that reviews the past trends of publication years, the most influential countries and industries, the commonly used of dependent and independent variables in research studies exploring the impact of ownership structures on company performance.Methodology - The method of document analysis is used to collect the 146 data published from 2006 to 2023 in the fields of social science, specifically focused on the study of corporate governance.Findings - Previous studies have extensively explored the impact of ownership structures on company performance. However, the findings of the analysis revealed that there is still little research on the impact of ownership structures on the performance of technology companies.Research Limitation - This study was only limited to observable attributes of the past trends of publication years, the most influential countries and industries, the commonly employed dependent variables to measure company performance and independent variables of ownership structures in research study of the impact of ownership structures on company performance.Practical Implications - The results provide researchers with knowledge only on the observable attributes of the impact of ownership structures on company performance.Originality/ Value - This study is unique in that as it focuses on a review prior study on the impact of ownership structures on company performance. The results provide a clear picture of how the future research can be conducted by incorporating the impact of ownership structures on company performance.
目的-本研究提供了一种文献计量分析,回顾了过去出版年份的趋势,最具影响力的国家和行业,研究中常用的因变量和自变量,探索所有权结构对公司绩效的影响。方法:采用文献分析法,收集2006年至2023年社会科学领域发表的146份数据,重点研究公司治理。先前的研究广泛探讨了所有权结构对公司绩效的影响。然而,分析结果显示,关于股权结构对科技公司绩效影响的研究仍然很少。研究局限-本研究仅局限于可观察的出版年份过去趋势属性、最具影响力的国家和行业、在股权结构对公司绩效影响的研究中常用的衡量公司绩效的因变量和股权结构的自变量。实际意义-研究结果仅为研究人员提供了关于所有权结构对公司绩效影响的可观察属性的知识。原创性/价值——这项研究的独特之处在于,它侧重于回顾之前关于所有权结构对公司绩效影响的研究。研究结果为未来的研究提供了一幅清晰的图景,即如何通过纳入所有权结构对公司绩效的影响来进行研究。
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引用次数: 0
The effect of country personality on destination choice and satisfaction 国家人格对目的地选择和满意度的影响
Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-08-28 DOI: 10.18488/31.v10i2.3443
Erkan Akgoz, Hatice Sari Gok, Simge Salvarci, Kubra Celiloglu Aylan
The developments in the century we live in have also affected the tourism sector. In particular, competition between destinations has increased, and many new destinations have begun to be offered to tourists. This situation has caused the decision-making processes of tourists to become more complex. Because consumption preference decisions are affected by emotional as well as rational factors. Many factors play a role in tourists' destination choices and purchasing decisions. When we consider countries as destinations, country personalities can also influence the destination choice of tourists. From this point of view, it is aimed at determining whether the country’s personality as perceived by tourists visiting Turkey has an effect on their destination choice and satisfaction. It is known that a positive perception of country personality has a significant effect on consumers' destination choice and, accordingly, their satisfaction with the destination. In this context, first a conceptual framework was created, and then data were collected through face-to-face and online surveys with tourists. In the research, 395 of the questionnaires applied to foreign tourists visiting Turkey were evaluated. The data obtained in the study were analyzed with the SPSS statistical package program and discussed in terms of descriptive and inferential statistics. As a result of the analysis, it has been determined that there is a significant relationship between the country personality's destination choice and satisfaction. In addition, with the regression analysis, it was seen that the personality of the country positively affected both the destination choice decisions and satisfaction perceptions of the tourists.
我们所生活的这个世纪的发展也影响了旅游业。特别是,目的地之间的竞争加剧了,许多新的目的地已经开始向游客提供。这种情况使得游客的决策过程变得更加复杂。因为消费偏好决策既受感性因素的影响,也受理性因素的影响。旅游者的目的地选择和购买决策受到许多因素的影响。当我们将国家视为目的地时,国家个性也会影响游客的目的地选择。从这个角度来看,它旨在确定访问土耳其的游客所感知的国家个性是否会影响他们的目的地选择和满意度。众所周知,对国家个性的积极感知对消费者的目的地选择有显著影响,从而影响他们对目的地的满意度。在此背景下,首先创建了一个概念框架,然后通过与游客面对面和在线调查收集数据。在研究中,对395份用于访问土耳其的外国游客的问卷进行了评估。研究中获得的数据使用SPSS统计软件包程序进行分析,并从描述性统计和推理统计的角度进行讨论。分析结果表明,乡村人格的目的地选择与满意度之间存在显著的关系。此外,通过回归分析发现,国家个性对游客的目的地选择决策和满意度感知都有正向影响。
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引用次数: 0
Toxic Leadership Driven by WB Donor Group (OHS): Implications for Managing a Dam Project in Pakistan 世界银行捐助集团(OHS)推动的有毒领导:对巴基斯坦大坝项目管理的启示
IF 1.7 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-08-22 DOI: 10.5296/jmr.v15i2.21221
Prof Dr Paul James
This is a research paper that is focused on assessing toxic leadership impacts of a WB Donor group (OHS) on a major Dam construction project in Pakistan. An interpretive methodology was utilised in order to assist in understanding the level, intensity and impact leadership on the project. The scope for this research was the on-site supervisory team. The targeted population of interest was made up of 16 lower-managers/engineers located at one on-site main office during the construction phase of a Dam project. The research outcomes comprised of four 4 main-themes and the corresponding 17 sub-themes, with 259 discussion targets. The research outcome raises substantial issues associated with the toxic leadership of a WB Donor group and addresses these implications that affect the project construction internal/external stakeholder management. The project appears to be run by the WB Donor group through “Munchausen syndrome by proxy” where unprofessional dogma is the focus of the management operations. This is also indicated by the leveraging the management of one project, to provide finance for another project, which is reinforced through toxic leadership.
这是一篇研究论文,主要是评估世界银行捐赠集团(OHS)对巴基斯坦一个大型水坝建设项目的有毒领导影响。为了帮助理解项目的级别、强度和影响领导,采用了解释性方法。这项研究的范围是现场监督小组。在一个大坝项目的建设阶段,有16名下级管理人员/工程师在一个现场主要办公室工作。研究成果包括4个主题和相应的17个副主题,共259个讨论目标。研究结果提出了与世行捐赠集团有毒领导相关的实质性问题,并解决了这些影响项目建设内部/外部利益相关者管理的问题。该项目似乎是由世界银行捐助小组通过“代理孟乔森综合症”进行的,其中不专业的教条是管理操作的重点。这也体现在利用一个项目的管理,为另一个项目提供资金,这是通过有毒的领导加强。
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引用次数: 0
Assessing the Impact of Chokepoints in a Customer Onboarding Process 评估客户入职过程中瓶颈的影响
IF 1.7 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-08-15 DOI: 10.5296/jmr.v15i2.21163
Armando Emilio Rodriguez, J. Rosen
Customer onboarding processes have become dysfunctional, especially with regards to the increasing number, complexity, and often, competing demands, of regulatory and law enforcement bodies with oversight over a firm’s practices. Prospective customers are screened across any number of considerations ranging from conventional ones such as financial considerations (i. e., “Does this customer have an acceptable balance sheet?”) to the more recent socio-cultural ones (i. e. “Does this customer have an effective diversity program?” “Has this customer expressed a commitment to environmentally sustainable business practices?”). A compromised sales pipeline resulting from an impaired customer vetting process may diminish economic returns, reduce profitability, and erode market share. Does repairing customer intake processes by rescinding or reducing extant customer acceptance thresholds enhance firm performance? In this paper, an onboarding process simulation is used to isolate the effect of changes in established acceptance thresholds on customer’s likelihood of success. When only One Class (“Successful” or “Performing”) customers are available, One-Class algorithms can be used for resolving the matter. Results show that there exists a tradeoff between reductions in customer thresholds and the firm’s commitment to ensuring customer success.
客户入职流程已经变得不正常,特别是在数量增加、复杂性增加,以及监管机构和法律执行机构监督公司实践的竞争需求方面。筛选潜在客户的考虑因素有很多,从传统的财务考虑因素(即“该客户是否有可接受的资产负债表?”)到最近的社会文化考虑因素(即“该客户是否有有效的多元化计划?”)“这位客户是否表示过对环境可持续发展的商业实践的承诺?”)。由于客户审查过程受损而导致的销售渠道受损可能会减少经济回报,降低盈利能力,并侵蚀市场份额。通过取消或降低现有的客户接受门槛来修复客户吸收流程是否能提高公司绩效?在本文中,一个入职过程模拟被用来隔离在建立的接受阈值的变化对客户成功的可能性的影响。当只有一个类(“成功”或“执行”)客户可用时,可以使用One-Class算法来解决问题。结果表明,在降低客户门槛和公司承诺确保客户成功之间存在权衡。
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引用次数: 0
Employees’ metacognitive knowledge and skills assessment in tourism and hospitality 旅游与酒店业员工元认知知识与技能评估
IF 1.7 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-08-08 DOI: 10.18488/31.v10i2.3418
I. Valachis, D. Tachmatzidis
This research explores academic knowledge, cognitive, emotional, and soft skills, according to the employees’ perceptions, that lead to better service provision and career development enhancement in the tourism and hospitality industry. Moreover, the research explores the possible differences and correlations in reference to five individual traits: the educational background, the tourism and hospitality sectors, the seasonal or full-time character of the organization, the location of the organization, and the working experience derived. In order to investigate the perceptions of employees, 102 online questionnaires were fully completed. Cronbach’s Alpha index, descriptive statistical analysis, correlations between first-ordinal factors, and several MANOVA tests provide information regarding the metacognitive assessment of the above-mentioned domains. According to their responses, the most important academic knowledge that entails the international nature of the Tourism and Hospitality Industry, is ‘International Hospitality Management’. English is the most important foreign language, and Tourism Business Management is the most essential academic knowledge. The most important skills for the Tourism and Hospitality Industry that arise from the research are those of ‘problem solving’, ‘dealing with clients’, ‘customer service’, ‘crisis management’, ‘self-control, and ‘empathy’. The research concluded that, according to employees’ responses, skills and knowledge in the tourism and hospitality industry are generic and universal in their nature and applicability, and they do not differ regarding their individual characteristics. The analysis of the research data provides fruitful information regarding the most important and essential skills and knowledge for the tourism and hospitality industry.
根据员工的认知,本研究探讨了学术知识、认知技能、情感技能和软技能,这些技能会导致更好的服务提供和职业发展的提升。此外,该研究还探讨了五种个人特征的可能差异和相关性:教育背景、旅游和酒店行业、组织的季节性或全职特征、组织的位置以及由此获得的工作经验。为了调查员工的看法,我们完整地完成了102份在线问卷。Cronbach 's Alpha指数,描述性统计分析,第一序数因素之间的相关性,以及几个方差分析测试提供了有关上述领域元认知评估的信息。根据他们的回答,最重要的学术知识,需要国际性质的旅游和酒店业,是“国际酒店管理”。英语是最重要的外语,而旅游企业管理是最基本的学术知识。从研究中得出的旅游业和酒店业最重要的技能是“解决问题”、“与客户打交道”、“客户服务”、“危机管理”、“自我控制”和“同理心”。研究得出结论,根据员工的反应,旅游和酒店行业的技能和知识在性质和适用性上是通用和普遍的,他们在个人特征上没有区别。对研究数据的分析提供了关于旅游和酒店业最重要和最基本的技能和知识的富有成效的信息。
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引用次数: 0
Impact of COVID-19 on outbound medical tourism: An empirical study 新冠肺炎疫情对出境医疗旅游影响的实证研究
IF 1.7 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-24 DOI: 10.18488/31.v10i1.3405
Shariful Khandakar Khandakar, Tumpa, Nayeema
This study attempts to analyze the overall outbound medical tourism situation in Bangladesh, more specifically in the city of Dhaka, during the COVID-19 pandemic. The primary focus of the study is to identify the effect of COVID-19 on outbound medical tourism. To attain the objectives of the study, a quantitative research technique was used, and data were collected from respondents involved in outbound medical tourism through convenience sampling. The study’s samples were 100 people from Dhaka who were patients, medical attendants, relatives of patients, neighbors of patients, and closely related entities of outbound medical tourism. The data were analyzed using the Statistical Package for the Social Sciences (SPSS). The results reveal that the COVID-19 situation had a significant impact on outbound medical tourism; the effects were measured through various factors, including accessibility, cost, the quality of domestic medical services, the information gap, and technological advancement. The results of the study provide insights to those involved in outbound medical tourism and offer guidelines to recover from this problem. Future research can consider the whole of Bangladesh and conduct a longitudinal study to increase the generalizability of the result.
本研究试图分析2019冠状病毒病大流行期间孟加拉国,特别是达卡市的整体出境医疗旅游情况。本研究的主要重点是确定COVID-19对出境医疗旅游的影响。为了达到研究目的,采用定量研究方法,通过方便抽样的方式从参与出境医疗旅游的受访者中收集数据。该研究的样本是来自达卡的100人,他们是患者、医护人员、患者亲属、患者邻居以及与出境医疗旅游密切相关的实体。使用社会科学统计软件包(SPSS)对数据进行分析。结果表明:新型冠状病毒肺炎疫情对出境医疗旅游有显著影响;这些影响是通过各种因素来衡量的,包括可及性、成本、国内医疗服务质量、信息差距和技术进步。研究结果为境外医疗旅游的相关人员提供了见解,并为从这一问题中恢复提供了指导。未来的研究可以考虑整个孟加拉国,并进行纵向研究,以增加结果的普遍性。
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引用次数: 0
Does tourism increase energy consumption in BRICS countries? 旅游业会增加金砖国家的能源消耗吗?
IF 1.7 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-07 DOI: 10.18488/31.v10i1.3402
H. Visas, Raja Rehan, Jabbar Ul-Haq, A. Cheema, S. Khanum, Q. Hye
Tourism has been the fastest-growing sector in the world over the last decade, contributes to employment opportunities, and generates earnings in foreign currencies. Tourism intensively needs energy to promote tourist activities, which in turn causes economic growth. However, as almost all tourist activities, like hotel accommodations and transportation, strongly depend on energy use, it may contribute to increased energy consumption. Our study explores the impact of tourism on energy consumption in the BRICS (i.e., Brazil, Russia, India, China, and South Africa) by using the panel data set of 1995–2014. In this study, feasible generalized least squares (FGLS) and Panel corrected standard error (PCSE) panel regression techniques are used for empirical analysis. The results reveal that tourism has a positive and significant impact on energy consumption. Our findings are robust and unaffected by the use of various energy consumption proxies and econometric techniques. Furthermore, our findings are robust and significant due to the inclusion of various controls such as financial development, gross fixed capital formation, total population, and gross domestic product. The policy implication is that governments should promote the tourism sector as a way to boost the growth of their economies. Sustainable tourism can help these economies achieve sustainable development.
在过去十年中,旅游业一直是世界上增长最快的部门,它创造了就业机会,并创造了外汇收入。旅游业需要大量的能源来促进旅游活动,进而带动经济增长。然而,由于几乎所有的旅游活动,如酒店住宿和交通,都严重依赖能源的使用,这可能会导致能源消耗的增加。本研究利用1995-2014年的面板数据集,探讨了旅游业对金砖国家(即巴西、俄罗斯、印度、中国和南非)能源消费的影响。本研究采用可行广义最小二乘(FGLS)和面板校正标准误差(PCSE)面板回归技术进行实证分析。结果表明,旅游业对能源消费具有显著的正向影响。我们的发现是稳健的,并且不受使用各种能源消耗代理和计量经济技术的影响。此外,由于纳入了金融发展、固定资本形成总额、总人口和国内生产总值等各种控制因素,我们的研究结果是稳健而重要的。其政策含义是,政府应该促进旅游业的发展,以此作为促进经济增长的一种方式。可持续旅游业可以帮助这些经济体实现可持续发展。
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引用次数: 4
Resource transmission from financial development to tourism growth: Evidence from selected South Asian countries 从金融发展到旅游增长的资源传递:来自选定南亚国家的证据
IF 1.7 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-05 DOI: 10.18488/31.v10i1.3399
Foqoruddin Al Kabir, Estiaque Bari
Tourism has become one of the fastest-growing industries in South Asia, contributing to a variety of development goals such as income generation, poverty reduction, employment, foreign currency earnings, and better living standards. On the other hand, financial development (FD) accelerates the growth of developing sectors by providing necessary access to finance. Therefore, this study explores the mechanism of resource transmission from FD to the tourism industry in selected South Asian countries, India, Bhutan, Bangladesh, Sri Lanka, and Nepal. The second-generation cross-section augmented unit root tests CIPS and CADF confirm the stationarity property of the variables. LM bootstrap and Durbin-Hausman cointegration tests find the long-run association among the variables. The D-H panel causality test reveals bi-directional causality between financial development and the tourism industry. The long-run cointegrating factor for financial development is found to be positive (1.03, 1.25, and 0.89 respectively) and significant in the PDOLS, PMG-ARDL, and Cup-FMOLS estimations. The results indicate that financial development enhances the tourism industry development supporting tourism-led led growth hypothesis. The study also recommends policy measures that will help to shape the policy implication for this region.
旅游业已成为南亚发展最快的产业之一,有助于实现创收、减贫、就业、外汇收入和提高生活水平等各种发展目标。另一方面,金融发展通过提供必要的融资渠道,加速发展中部门的增长。因此,本研究选取了印度、不丹、孟加拉国、斯里兰卡和尼泊尔等南亚国家,探讨FD对旅游业的资源传递机制。第二代截面增广单位根检验CIPS和CADF证实了变量的平稳性。LM bootstrap和Durbin-Hausman协整检验发现变量之间存在长期关联。D-H面板因果检验揭示了金融发展与旅游业之间的双向因果关系。发现金融发展的长期协整因子为正(分别为1.03,1.25和0.89),并且在ppdols, PMG-ARDL和Cup-FMOLS估计中显著。研究结果表明,金融发展促进了旅游业的发展,支持了旅游带动增长假说。该研究还建议了有助于形成对该地区政策影响的政策措施。
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引用次数: 0
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Journal of Tourism Management Research
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