This research aims to examine how tourists' anxiety, fear, and travel habits influenced their travel intentions to Switzerland after the first wave of the COVID-19 pandemic and the relaxation of containment measures. This study uses the endogenous treatment effect method to analyze the impact of travel habits and fear on travel intentions, surveying 1042 travelers from Western Europe, India, the United States, and Switzerland and applying the two-stage least squares (2SLS) technique. The findings indicate that non-anxious tourists visiting rural areas and usually on short to medium-duration vacations were highly willing to travel. Anxious tourists who had previously traveled to ski resorts also expressed willingness to travel after the COVID-19 pandemic. In addition, non-anxious tourists typically making individual travel arrangements had greater intent to travel. This analysis suggests that positive past travel experiences increase the desire to travel despite negative factors like health risks and social distancing constraints, and the primary motivation for travel is to engage in outdoor activities as a response to confinement These results are important for travel agencies as they can leverage them to target and encourage tourists with appropriate offers and targeted promotional campaigns.
{"title":"Impact of anxiety and tourists' habits on their intention to vacation during and after the COVID-19 pandemic: Treatment effect analysis","authors":"Amel Souissi, A. I. Cheffou, Foued Ben Said","doi":"10.18488/31.v10i1.3391","DOIUrl":"https://doi.org/10.18488/31.v10i1.3391","url":null,"abstract":"This research aims to examine how tourists' anxiety, fear, and travel habits influenced their travel intentions to Switzerland after the first wave of the COVID-19 pandemic and the relaxation of containment measures. This study uses the endogenous treatment effect method to analyze the impact of travel habits and fear on travel intentions, surveying 1042 travelers from Western Europe, India, the United States, and Switzerland and applying the two-stage least squares (2SLS) technique. The findings indicate that non-anxious tourists visiting rural areas and usually on short to medium-duration vacations were highly willing to travel. Anxious tourists who had previously traveled to ski resorts also expressed willingness to travel after the COVID-19 pandemic. In addition, non-anxious tourists typically making individual travel arrangements had greater intent to travel. This analysis suggests that positive past travel experiences increase the desire to travel despite negative factors like health risks and social distancing constraints, and the primary motivation for travel is to engage in outdoor activities as a response to confinement These results are important for travel agencies as they can leverage them to target and encourage tourists with appropriate offers and targeted promotional campaigns.","PeriodicalId":29751,"journal":{"name":"Journal of Tourism Management Research","volume":"87 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2023-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73673050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Service quality has been found to improve with trained staff, a proper customer feedback mechanism, and quick complaint resolution in business organisations. In India, people have a skewed perception of the efficiency of public sector service delivery as compared to private business organisations. The present study aims to investigate the impact of trained staff, proper customer feedback and quick complaint resolution on service quality in the public and private sector hotels. Research instruments such as questionnaires, personal interviews, and participatory observation were used to collect primary data from the respondents. The data were analyzed through the appropriate statistical tools by using Microsoft Excel ToolPak. Statistical tools such as the percentage method, cross tabulation, Chi-square test, independent sample t-test, one-way ANOVA, and Multiple Regression were used for the analysis. The findings reveal that Staff training, a proper feedback mechanism, and the resolution of customer complaints were essentially the indicators of good service quality in the hotel industry. The failure of the public sector organisations to properly address all three essential components of good service quality was a major factor in their inability to meet customer expectations.
{"title":"A comparative analysis of service quality in public and private sector hotels","authors":"Twinkal Dogra","doi":"10.18488/31.v10i1.3369","DOIUrl":"https://doi.org/10.18488/31.v10i1.3369","url":null,"abstract":"Service quality has been found to improve with trained staff, a proper customer feedback mechanism, and quick complaint resolution in business organisations. In India, people have a skewed perception of the efficiency of public sector service delivery as compared to private business organisations. The present study aims to investigate the impact of trained staff, proper customer feedback and quick complaint resolution on service quality in the public and private sector hotels. Research instruments such as questionnaires, personal interviews, and participatory observation were used to collect primary data from the respondents. The data were analyzed through the appropriate statistical tools by using Microsoft Excel ToolPak. Statistical tools such as the percentage method, cross tabulation, Chi-square test, independent sample t-test, one-way ANOVA, and Multiple Regression were used for the analysis. The findings reveal that Staff training, a proper feedback mechanism, and the resolution of customer complaints were essentially the indicators of good service quality in the hotel industry. The failure of the public sector organisations to properly address all three essential components of good service quality was a major factor in their inability to meet customer expectations.","PeriodicalId":29751,"journal":{"name":"Journal of Tourism Management Research","volume":"55 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2023-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83724102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The paper outlines a transformation of various concepts from business to personal strategy with a focus on retirement: type of strategy, multiple objectives, product life cycle and prediction, strategy development, direction and concentration of effort, strategy implementation and performance evaluation, change readiness and corrective action.We propose that conceiving together a personal strategy and change readiness is a logical way to combine deliberate planning with flexible tuning to unanticipated events. In similarity to business, multiple objectives are essential for achieving life satisfaction. Priority among these objectives needs to be modified according to retirement life stages, which are reviewed. The paper presents an approach to assessing the decision to concentrate on various life satisfaction objectives versus enjoyment in the here and now.Three stages of change readiness with adaptation to retirement situations are outlined: trigger identification, preparation for action, and mode of action. Even with high inertia at an advanced age, it is better to change before one has to, and the paper offers some insight about the way this can be accomplished.Recent research publications on longevity and happiness point to the value of planning and the role of relationships. These findings fit the strategic approach to retirement. In conclusion, we support the notion that life satisfaction, happiness, and longevity are determined more by plan than by luck.
{"title":"Transformation from Business to Personal Strategy with a Focus on Retirement","authors":"J. Zif","doi":"10.5296/jmr.v15i1.20727","DOIUrl":"https://doi.org/10.5296/jmr.v15i1.20727","url":null,"abstract":"The paper outlines a transformation of various concepts from business to personal strategy with a focus on retirement: type of strategy, multiple objectives, product life cycle and prediction, strategy development, direction and concentration of effort, strategy implementation and performance evaluation, change readiness and corrective action.We propose that conceiving together a personal strategy and change readiness is a logical way to combine deliberate planning with flexible tuning to unanticipated events. In similarity to business, multiple objectives are essential for achieving life satisfaction. Priority among these objectives needs to be modified according to retirement life stages, which are reviewed. The paper presents an approach to assessing the decision to concentrate on various life satisfaction objectives versus enjoyment in the here and now.Three stages of change readiness with adaptation to retirement situations are outlined: trigger identification, preparation for action, and mode of action. Even with high inertia at an advanced age, it is better to change before one has to, and the paper offers some insight about the way this can be accomplished.Recent research publications on longevity and happiness point to the value of planning and the role of relationships. These findings fit the strategic approach to retirement. In conclusion, we support the notion that life satisfaction, happiness, and longevity are determined more by plan than by luck.","PeriodicalId":29751,"journal":{"name":"Journal of Tourism Management Research","volume":"143 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2023-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85005111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Burhanettin Zengin, Oguz Colak, Mustafa Çevrimkaya, Umit Sengel
At the end of the first quarter of the 21st century, when international arrivals were increasing, the COVID-19 pandemic occurred and turned into a major health crisis that affected the whole world. It has been emphasized that there is a linear relationship between the spread of the pandemic and travel movements from the time the pandemic started to the present day. In this context, the aim of this study is to determine whether there is a relationship between overtourism and pandemic, which has emerged because of increasing touristic travels in recent years. Another aim of the study is to consider demarketing as a solution proposal in the fight against overtourism to prevent health crises such as COVID-19. In this context, 586 news in which the keywords of COVID-19, overtourism and demarket were used together in a certain period were examined and the obtained data were analyzed with the help of MAXQDA (analysis program for qualitative research) qualitative research analysis program. According to the relations between the themes reflected in the results of the study, demarketing can be expressed as a solution proposal for overtourism in the post-COVID-19 period.
21世纪头25年，在国际入境人数不断增加的背景下，发生了新冠肺炎大流行，成为影响全球的重大卫生危机。有人强调，从大流行病开始到今天，大流行病的传播与旅行之间存在线性关系。在这种背景下，本研究的目的是确定过度旅游与流行病之间是否存在关系，这种关系是由于近年来旅游旅行的增加而出现的。该研究的另一个目的是考虑将去营销作为对抗过度旅游的解决方案，以防止COVID-19等健康危机。在此背景下，我们对特定时期内同时使用COVID-19、overtourism和demarket等关键词的586条新闻进行了研究，并利用MAXQDA (analysis program for qualitative research)定性研究分析程序对所得数据进行了分析。根据研究结果反映的主题之间的关系，去营销可以表示为后covid -19时期过度旅游的解决方案。
{"title":"Rethinking overtourism in the post-COVID-19 period: Is demarketing a solution?","authors":"Burhanettin Zengin, Oguz Colak, Mustafa Çevrimkaya, Umit Sengel","doi":"10.18488/31.v10i1.3277","DOIUrl":"https://doi.org/10.18488/31.v10i1.3277","url":null,"abstract":"At the end of the first quarter of the 21st century, when international arrivals were increasing, the COVID-19 pandemic occurred and turned into a major health crisis that affected the whole world. It has been emphasized that there is a linear relationship between the spread of the pandemic and travel movements from the time the pandemic started to the present day. In this context, the aim of this study is to determine whether there is a relationship between overtourism and pandemic, which has emerged because of increasing touristic travels in recent years. Another aim of the study is to consider demarketing as a solution proposal in the fight against overtourism to prevent health crises such as COVID-19. In this context, 586 news in which the keywords of COVID-19, overtourism and demarket were used together in a certain period were examined and the obtained data were analyzed with the help of MAXQDA (analysis program for qualitative research) qualitative research analysis program. According to the relations between the themes reflected in the results of the study, demarketing can be expressed as a solution proposal for overtourism in the post-COVID-19 period.","PeriodicalId":29751,"journal":{"name":"Journal of Tourism Management Research","volume":"264 1-7","pages":""},"PeriodicalIF":1.7,"publicationDate":"2023-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72492987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marius-Răzvan Surugiu, Valentina Vasile, Raluca Mazilescu, Camelia Surugiu, Razvan Vasile
This article investigates the evolution of Romanian tourism to identify the regions most resilient to health crises (swine flu and COVID-19) and to show the differences in regions’ responses to these types of shocks. The crises seriously affected the tourism sector globally and in Romania. Furthermore, due to tourists' fears of contracting an illness during travel, the value of the relevant indicators registered a significant decrease, also impacting the connected sectors. A resilience efficiency index was computed and used in the analysis. The index was a ratio between the output under shock and the normal output. A vector error correction model was developed to emphasize the short-term and long-term relationships between regional development and tourism performance during 1993–2020. The index values computed for 2020 and the evolution of the tourism demand showed that the Romanian regions were not resilient. On the supply side, some regions were resilient during the swine flu pandemic, and some were resilient during both pandemics. The regions displayed different responses to shocks, proving that along with the potential of the tourism sector, other factors are also important, such as management and public policies.
{"title":"Determinants of Resilience Building in Tourism: A Case Study on Romania in the Context of the Pandemic Crises","authors":"Marius-Răzvan Surugiu, Valentina Vasile, Raluca Mazilescu, Camelia Surugiu, Razvan Vasile","doi":"10.18488/31.v10i1.3237","DOIUrl":"https://doi.org/10.18488/31.v10i1.3237","url":null,"abstract":"This article investigates the evolution of Romanian tourism to identify the regions most resilient to health crises (swine flu and COVID-19) and to show the differences in regions’ responses to these types of shocks. The crises seriously affected the tourism sector globally and in Romania. Furthermore, due to tourists' fears of contracting an illness during travel, the value of the relevant indicators registered a significant decrease, also impacting the connected sectors. A resilience efficiency index was computed and used in the analysis. The index was a ratio between the output under shock and the normal output. A vector error correction model was developed to emphasize the short-term and long-term relationships between regional development and tourism performance during 1993–2020. The index values computed for 2020 and the evolution of the tourism demand showed that the Romanian regions were not resilient. On the supply side, some regions were resilient during the swine flu pandemic, and some were resilient during both pandemics. The regions displayed different responses to shocks, proving that along with the potential of the tourism sector, other factors are also important, such as management and public policies.","PeriodicalId":29751,"journal":{"name":"Journal of Tourism Management Research","volume":"62 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89302998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
N. I. A. Ghani, M. Nasir, Asyraf Afthanorhan, Mahadzirah Mohamad, Aikal Liyani Mohd Rasdi, Nur Farihin Abd Hadi Khan, Pg Mohd Auza'e Pg Arshad
Studies on service quality have gained significant attention from practitioners, managers, and researchers in the tourism industry. Malaysia is experiencing an unstable and declining pattern in the rate of international tourists’ expenditure on services they receive in this country, highlighting a severe challenge in planning the right services to offer tourists since they refuse to spend on the services provided. Therefore, this research investigated the dimensions of service quality at the destination level to improve the quality of a destination. Self-administered questionnaires were distributed to international tourists from the United Kingdom and Australia at Kuala Lumpur International Airport. The pilot study’s data, involving 100 respondents, were tested using Exploratory Factor Analysis (EFA) and reliability analysis. Subsequently, 337 usable questionnaires were collected from fieldwork and analyzed using Confirmatory Factor Analysis (CFA). The study findings identified four dimensions of destination service quality: health and hygiene, accommodation, shopping, and information facilities. In addition, it suggested that tourism management and local citizens (Malaysians) should focus on these four dimensions to enhance the overall quality of service in Malaysia, thereby enhancing tourist satisfaction and spending on the services provided in the country. The limitation of this research was that the data were collected solely at Kuala Lumpur International Airport (KLIA). Future research may include other Malaysian international airports to strengthen the generalizability of the results.
{"title":"Examining Service Quality at the Destination Level: The Case of Malaysia","authors":"N. I. A. Ghani, M. Nasir, Asyraf Afthanorhan, Mahadzirah Mohamad, Aikal Liyani Mohd Rasdi, Nur Farihin Abd Hadi Khan, Pg Mohd Auza'e Pg Arshad","doi":"10.18488/31.v10i1.3230","DOIUrl":"https://doi.org/10.18488/31.v10i1.3230","url":null,"abstract":"Studies on service quality have gained significant attention from practitioners, managers, and researchers in the tourism industry. Malaysia is experiencing an unstable and declining pattern in the rate of international tourists’ expenditure on services they receive in this country, highlighting a severe challenge in planning the right services to offer tourists since they refuse to spend on the services provided. Therefore, this research investigated the dimensions of service quality at the destination level to improve the quality of a destination. Self-administered questionnaires were distributed to international tourists from the United Kingdom and Australia at Kuala Lumpur International Airport. The pilot study’s data, involving 100 respondents, were tested using Exploratory Factor Analysis (EFA) and reliability analysis. Subsequently, 337 usable questionnaires were collected from fieldwork and analyzed using Confirmatory Factor Analysis (CFA). The study findings identified four dimensions of destination service quality: health and hygiene, accommodation, shopping, and information facilities. In addition, it suggested that tourism management and local citizens (Malaysians) should focus on these four dimensions to enhance the overall quality of service in Malaysia, thereby enhancing tourist satisfaction and spending on the services provided in the country. The limitation of this research was that the data were collected solely at Kuala Lumpur International Airport (KLIA). Future research may include other Malaysian international airports to strengthen the generalizability of the results.","PeriodicalId":29751,"journal":{"name":"Journal of Tourism Management Research","volume":"19 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81994750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In recent decades, the tourism industry has played an increasingly important role in countries’ national economies, although, at the same time, a lack of necessary actions has contributed to the environmental and socioeconomic degradation of several travel destinations. Nevertheless, sustainable development is achievable through planning, preventive measures, and indicators. This study aimed to assess the coastal scenery of (38) selected Tourist Beaches (TBs) in the Municipality of Sithonia, Greece, by applying an indicator-based methodology, which evaluated 21 physical and 10 human parameters. For the analysis of the landscape of TBs, a system of indicators was applied, which consisted of modified indicators of the Coastal Scenery Evaluation System (CSES) method, as well as novel proposed indicators that focused on factors that indirectly influence the coastal environment. A Questionnaire Survey (QS) was performed to assess the importance of each Assessment Indicator (AI) based on locals’ and tourists’ opinions. The Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method was then applied to rank the coastal scenery of the selected beaches in the study area, and three different classification maps were created based on the combined preferences of the participants in the QS, both locals and tourists. According to the results, the Porto Koufo and Koutloumousiou beaches obtained the highest scores in all three groups based on their important natural characteristics. Numerous TBs received high scores as tourism activity had not significantly affected their physical and anthropogenic environment.
近几十年来，旅游业在各国国民经济中发挥着越来越重要的作用，尽管与此同时，缺乏必要的行动导致了一些旅游目的地的环境和社会经济退化。然而，可持续发展是可以通过规划、预防措施和指标来实现的。本研究旨在评估希腊西托尼亚市(Sithonia)选定的38个旅游海滩(TBs)的海岸景观，采用基于指标的方法，评估了21个物理参数和10个人文参数。在对滨海景观评价体系(CSES)方法进行改进的基础上，提出了一套以间接影响滨海环境因素为重点的指标体系，构建了滨海景观评价指标体系。根据当地人和游客的意见，进行问卷调查(QS)来评估每个评估指标(AI)的重要性。然后应用TOPSIS (technical for Order of Preference by Similarity to Ideal Solution)方法对研究区域内选定海滩的海岸风景进行排序，并根据QS参与者(当地人和游客)的综合偏好创建了三种不同的分类地图。根据结果，波尔图库福和库卢穆西乌海滩根据其重要的自然特征在所有三组中获得了最高分。由于旅游活动对其自然环境和人为环境没有显著影响，许多旅游城市获得了高分。
{"title":"Assessing Beaches’ Landscape and Environment in Tourism Destinations: The Case of Sithonia, Greece","authors":"Terzidis Antonios, Vagiona G Dimitra","doi":"10.18488/31.v9i2.3208","DOIUrl":"https://doi.org/10.18488/31.v9i2.3208","url":null,"abstract":"In recent decades, the tourism industry has played an increasingly important role in countries’ national economies, although, at the same time, a lack of necessary actions has contributed to the environmental and socioeconomic degradation of several travel destinations. Nevertheless, sustainable development is achievable through planning, preventive measures, and indicators. This study aimed to assess the coastal scenery of (38) selected Tourist Beaches (TBs) in the Municipality of Sithonia, Greece, by applying an indicator-based methodology, which evaluated 21 physical and 10 human parameters. For the analysis of the landscape of TBs, a system of indicators was applied, which consisted of modified indicators of the Coastal Scenery Evaluation System (CSES) method, as well as novel proposed indicators that focused on factors that indirectly influence the coastal environment. A Questionnaire Survey (QS) was performed to assess the importance of each Assessment Indicator (AI) based on locals’ and tourists’ opinions. The Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method was then applied to rank the coastal scenery of the selected beaches in the study area, and three different classification maps were created based on the combined preferences of the participants in the QS, both locals and tourists. According to the results, the Porto Koufo and Koutloumousiou beaches obtained the highest scores in all three groups based on their important natural characteristics. Numerous TBs received high scores as tourism activity had not significantly affected their physical and anthropogenic environment.","PeriodicalId":29751,"journal":{"name":"Journal of Tourism Management Research","volume":"21 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85996730","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study's objective was to explore and measure the impact of factors affecting tourism destination competitiveness in Vietnam. Participants included 192 tourists in Hanoi city and neighboring provinces in the period from October 2021 to April 2022. Based on the 192 valid responses from the questionnaire survey method, the correlations between the variables were analyzed and the hypotheses verified. To study the relationships among the latent variables with reliable tools (SmartPLS 3.0 software), the study applied the partial least squares approach to structural equation modeling (PLS-SEM). The results identified the following factors that affect tourism destination competitiveness in Vietnam: Environmental quality is the most influential factor; Tourism infrastructure and Tourist satisfaction have the second-strongest influence on tourist destination competitiveness; Historical and sociocultural perspectives and Human resources also affect tourist destination competitiveness. The study provides empirical evidence and explains the factors that affect tourist destination competitiveness. Finally, several recommendations are put forward to enhance tourism destination competitiveness in Vietnam.
{"title":"Factors Affecting Tourism Destination Competitiveness in Vietnam","authors":"M. Le, V. Ta, D. Ha, A. Le, T. Vu","doi":"10.18488/31.v9i2.3194","DOIUrl":"https://doi.org/10.18488/31.v9i2.3194","url":null,"abstract":"The study's objective was to explore and measure the impact of factors affecting tourism destination competitiveness in Vietnam. Participants included 192 tourists in Hanoi city and neighboring provinces in the period from October 2021 to April 2022. Based on the 192 valid responses from the questionnaire survey method, the correlations between the variables were analyzed and the hypotheses verified. To study the relationships among the latent variables with reliable tools (SmartPLS 3.0 software), the study applied the partial least squares approach to structural equation modeling (PLS-SEM). The results identified the following factors that affect tourism destination competitiveness in Vietnam: Environmental quality is the most influential factor; Tourism infrastructure and Tourist satisfaction have the second-strongest influence on tourist destination competitiveness; Historical and sociocultural perspectives and Human resources also affect tourist destination competitiveness. The study provides empirical evidence and explains the factors that affect tourist destination competitiveness. Finally, several recommendations are put forward to enhance tourism destination competitiveness in Vietnam.","PeriodicalId":29751,"journal":{"name":"Journal of Tourism Management Research","volume":"231 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89247036","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lu-Jui Chen, Hangeun Lee, Wen-Ruey Lee, Siou-Hua Yi
Companies require good management practices to enhance their competitive advantage. The goal of this study is to examine the impact of leadership style, specifically how it induces employee well-being and organizational commitment. This study suggests that the management style of leaders is a key prerequisite for creating a good work environment and inducing innovation in employees. Therefore, this study uses the concepts of leadership style, employee well-being, organizational commitment, and innovation to analyze a sample of 349 respondents in the workplace. Theoretical and hypothetical investigation through causality testing using statistical tools of path analysis. The results indicate that transformational leadership and transactional leadership increase employee well-being and innovation. When employees feel satisfied, they increase their commitment to the organization, which in turn increases their innovation. In conclusion, companies need to be able to emphasize integration in their leadership styles. How to switch or match leadership styles is an important issue for leaders.
{"title":"From Where Does Innovation Come? Employee Well-Being and Organizational Commitment Induced by Leadership Style","authors":"Lu-Jui Chen, Hangeun Lee, Wen-Ruey Lee, Siou-Hua Yi","doi":"10.5296/jmr.v15i1.20358","DOIUrl":"https://doi.org/10.5296/jmr.v15i1.20358","url":null,"abstract":"Companies require good management practices to enhance their competitive advantage. The goal of this study is to examine the impact of leadership style, specifically how it induces employee well-being and organizational commitment. This study suggests that the management style of leaders is a key prerequisite for creating a good work environment and inducing innovation in employees. Therefore, this study uses the concepts of leadership style, employee well-being, organizational commitment, and innovation to analyze a sample of 349 respondents in the workplace. Theoretical and hypothetical investigation through causality testing using statistical tools of path analysis. The results indicate that transformational leadership and transactional leadership increase employee well-being and innovation. When employees feel satisfied, they increase their commitment to the organization, which in turn increases their innovation. In conclusion, companies need to be able to emphasize integration in their leadership styles. How to switch or match leadership styles is an important issue for leaders.","PeriodicalId":29751,"journal":{"name":"Journal of Tourism Management Research","volume":"266 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77548978","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
R. Goral, E. Akgoz, Ayşe Gökçen Kapusuz, M. Yurtlu
This research analyzed the effect of the main touristic product components (Cultural and Natural Attractions, Tourism Services Infrastructure, Transportation Facilities, Price Accessibility, and Image) on tourists’ destination selection in the seven most-visited destinations in the world in 2020 (France, Spain, the USA, China, Italy, Turkey, and Mexico). The selected destinations were analyzed and compared with the PROMETHEE technique, using the data in the 2019 reports of the “Travel and Tourism Competitiveness Index” and the "Tourism Brand Country Ranking." The results of the analysis showed the order of superiority of the destinations as Spain, France, Italy, China, the USA, Mexico, and Turkey. The criteria and effect levels that affected this ranking are examined in detail for each destination in the findings section of this paper. It was concluded that Turkey fell behind in the ranking due, in particular, to its low performance in the Cultural and Natural Attractiveness category, despite its rich cultural and natural values. This research reveals that differences in the ranking of the 7 countries that attract the most tourists in the world depend on the characteristics of the various touristic product components, and the reasons for these differences are within the touristic product components framework.
{"title":"The Role of Touristic Product Components in Destination Selection","authors":"R. Goral, E. Akgoz, Ayşe Gökçen Kapusuz, M. Yurtlu","doi":"10.18488/31.v9i2.3175","DOIUrl":"https://doi.org/10.18488/31.v9i2.3175","url":null,"abstract":"This research analyzed the effect of the main touristic product components (Cultural and Natural Attractions, Tourism Services Infrastructure, Transportation Facilities, Price Accessibility, and Image) on tourists’ destination selection in the seven most-visited destinations in the world in 2020 (France, Spain, the USA, China, Italy, Turkey, and Mexico). The selected destinations were analyzed and compared with the PROMETHEE technique, using the data in the 2019 reports of the “Travel and Tourism Competitiveness Index” and the \"Tourism Brand Country Ranking.\" The results of the analysis showed the order of superiority of the destinations as Spain, France, Italy, China, the USA, Mexico, and Turkey. The criteria and effect levels that affected this ranking are examined in detail for each destination in the findings section of this paper. It was concluded that Turkey fell behind in the ranking due, in particular, to its low performance in the Cultural and Natural Attractiveness category, despite its rich cultural and natural values. This research reveals that differences in the ranking of the 7 countries that attract the most tourists in the world depend on the characteristics of the various touristic product components, and the reasons for these differences are within the touristic product components framework.","PeriodicalId":29751,"journal":{"name":"Journal of Tourism Management Research","volume":"91 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83767528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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