Pub Date : 2020-11-26DOI: 10.1093/oso/9780198868767.003.0012
A. Treadgold, Jonathan Reynolds
A central defining thesis has framed the content of this book; namely that the retail industry globally is in the early stages of a transformation which will be more profound and far-reaching than any which has gone before. This chapter summarizes the key themes explored in the book. It is suggested that, for many, the opportunities in the new landscape of retailing are likely to be greater than the challenges presented. It is also suggested that there is no single roadmap for achieving success in the new landscape. There are, however, building blocks that retail enterprises and their leaders will need to have if they are to be successful. The chapter identifies and discusses five: being truly customer centric; being digitally skilled; embracing innovation; emphasizing strong, clear company values and demonstrating effective leadership.
{"title":"Conclusions","authors":"A. Treadgold, Jonathan Reynolds","doi":"10.1093/oso/9780198868767.003.0012","DOIUrl":"https://doi.org/10.1093/oso/9780198868767.003.0012","url":null,"abstract":"A central defining thesis has framed the content of this book; namely that the retail industry globally is in the early stages of a transformation which will be more profound and far-reaching than any which has gone before. This chapter summarizes the key themes explored in the book. It is suggested that, for many, the opportunities in the new landscape of retailing are likely to be greater than the challenges presented. It is also suggested that there is no single roadmap for achieving success in the new landscape. There are, however, building blocks that retail enterprises and their leaders will need to have if they are to be successful. The chapter identifies and discusses five: being truly customer centric; being digitally skilled; embracing innovation; emphasizing strong, clear company values and demonstrating effective leadership.","PeriodicalId":302528,"journal":{"name":"Navigating the New Retail Landscape","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115721178","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-06-30DOI: 10.1093/ACPROF:OSO/9780198745754.003.0007
A. Treadgold, Jonathan Reynolds
The retail industry globally is undergoing a transformation that will prove ultimately to be more profound in its impact on shoppers and retailers than any which has taken place before. Such is the scale, pace, and disruptive nature of change that it can feel overwhelmingly difficult to understand, let alone to anticipate, plan, and manage its impacts on an enterprise. Chapter 6, the final chapter in Part 1, sets out an organizing framework for locating the major drivers of change in the new landscape of retailing, according to the extent to which change is an opportunity or a threat; the level of immediacy of change; its anticipated impact on the enterprise; and the level of certainty or uncertainty that the change represents.
{"title":"Bringing Order to the New World Order","authors":"A. Treadgold, Jonathan Reynolds","doi":"10.1093/ACPROF:OSO/9780198745754.003.0007","DOIUrl":"https://doi.org/10.1093/ACPROF:OSO/9780198745754.003.0007","url":null,"abstract":"The retail industry globally is undergoing a transformation that will prove ultimately to be more profound in its impact on shoppers and retailers than any which has taken place before. Such is the scale, pace, and disruptive nature of change that it can feel overwhelmingly difficult to understand, let alone to anticipate, plan, and manage its impacts on an enterprise. Chapter 6, the final chapter in Part 1, sets out an organizing framework for locating the major drivers of change in the new landscape of retailing, according to the extent to which change is an opportunity or a threat; the level of immediacy of change; its anticipated impact on the enterprise; and the level of certainty or uncertainty that the change represents.","PeriodicalId":302528,"journal":{"name":"Navigating the New Retail Landscape","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127378061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-06-30DOI: 10.1093/acprof:oso/9780198745754.003.0006
A. Treadgold, Jonathan Reynolds
Chapter 4 discusses the emergence of entirely new business models enabled, inevitably, by technology and which challenge long-established notions of what it means to be a retail enterprise. The business models for established retail enterprises are being reshaped by the need to make heavy investments in areas such as logistics and IT that have historically been regarded as support functions rather than as integral to the sustained competitive advantage and success of the enterprise. Moreover, established retailers are competing with aggressive and effective enterprises such as internet-enabled platform providers with entirely different business models. As well as a competition between philosophies of what it means to be a retailer, this is a competition between very different business models.
{"title":"The Emergence of New Business Models","authors":"A. Treadgold, Jonathan Reynolds","doi":"10.1093/acprof:oso/9780198745754.003.0006","DOIUrl":"https://doi.org/10.1093/acprof:oso/9780198745754.003.0006","url":null,"abstract":"Chapter 4 discusses the emergence of entirely new business models enabled, inevitably, by technology and which challenge long-established notions of what it means to be a retail enterprise. The business models for established retail enterprises are being reshaped by the need to make heavy investments in areas such as logistics and IT that have historically been regarded as support functions rather than as integral to the sustained competitive advantage and success of the enterprise. Moreover, established retailers are competing with aggressive and effective enterprises such as internet-enabled platform providers with entirely different business models. As well as a competition between philosophies of what it means to be a retailer, this is a competition between very different business models.","PeriodicalId":302528,"journal":{"name":"Navigating the New Retail Landscape","volume":"2010 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127347680","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-06-30DOI: 10.1093/acprof:oso/9780198745754.003.0010
A. Treadgold, Jonathan Reynolds
All retailers need to revisit the extent to which their skills and capabilities are aligned to the new needs of their enterprises in the very changed landscapes in which they are seeking to engage shoppers, realize new opportunities, and resist much more intense and diverse competitive challenges. This is the focus of Chapter 9, in which we suggest that there are four territories in particular that retailers will need to focus on. Organizational and even ownership structures may need to change also in order for the needs of the enterprise to be better aligned to the new operating landscape.
{"title":"The New Needs of the Retail Enterprise","authors":"A. Treadgold, Jonathan Reynolds","doi":"10.1093/acprof:oso/9780198745754.003.0010","DOIUrl":"https://doi.org/10.1093/acprof:oso/9780198745754.003.0010","url":null,"abstract":"All retailers need to revisit the extent to which their skills and capabilities are aligned to the new needs of their enterprises in the very changed landscapes in which they are seeking to engage shoppers, realize new opportunities, and resist much more intense and diverse competitive challenges. This is the focus of Chapter 9, in which we suggest that there are four territories in particular that retailers will need to focus on. Organizational and even ownership structures may need to change also in order for the needs of the enterprise to be better aligned to the new operating landscape.","PeriodicalId":302528,"journal":{"name":"Navigating the New Retail Landscape","volume":"336 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133085357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-06-30DOI: 10.1093/ACPROF:OSO/9780198745754.003.0003
A. Treadgold, Jonathan Reynolds
This chapter focuses on the transformational impacts of technology both in the hands of shoppers and within retail enterprises themselves. There are, we believe, very compelling opportunities for businesses to develop much closer and more personal relationships with shoppers through the use of technology in customer-facing roles to enhance efficiency, experience, and engagement for the shopper. However, the challenges for enterprises of actually realizing all of the potential benefits from technology, especially in the form of highly nuanced shopper information, are considerable. This chapter is as concerned with the unexpected eddies as it is with the main transformational currents of technology change. It begins with a brief exploration of the main themes of change, then turns to some of the obstacles that have prevented many retailers from intelligently exploring technological opportunities, before considering the most relevant application areas for customer-facing technology.
{"title":"The Transformational Role of Technology","authors":"A. Treadgold, Jonathan Reynolds","doi":"10.1093/ACPROF:OSO/9780198745754.003.0003","DOIUrl":"https://doi.org/10.1093/ACPROF:OSO/9780198745754.003.0003","url":null,"abstract":"This chapter focuses on the transformational impacts of technology both in the hands of shoppers and within retail enterprises themselves. There are, we believe, very compelling opportunities for businesses to develop much closer and more personal relationships with shoppers through the use of technology in customer-facing roles to enhance efficiency, experience, and engagement for the shopper. However, the challenges for enterprises of actually realizing all of the potential benefits from technology, especially in the form of highly nuanced shopper information, are considerable. This chapter is as concerned with the unexpected eddies as it is with the main transformational currents of technology change. It begins with a brief exploration of the main themes of change, then turns to some of the obstacles that have prevented many retailers from intelligently exploring technological opportunities, before considering the most relevant application areas for customer-facing technology.","PeriodicalId":302528,"journal":{"name":"Navigating the New Retail Landscape","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128673250","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-06-30DOI: 10.1093/ACPROF:OSO/9780198745754.003.0002
A. Treadgold, Jonathan Reynolds
This chapter focuses on the changed landscape for customer engagement. The challenges for retailers—be they long-established or new to the sector—in these very changed shopper engagement landscapes are considerable. They are especially around the risks of introducing into the enterprise more cost, more complexity, and simultaneously more risk of under-delivery to the shopper. But the opportunities are enormous for those that can create truly shopper-centric enterprises that are genuinely equipped to engage effectively and efficiently with shoppers in the ways in which they now wish to be engaged. Many leaders of retail businesses talk of having seen in the last five to ten years change in consumer landscapes on an unprecedented scale. But, even so, we are today still only in the early stages of a transformation which is rapidly and fundamentally reframing the shopper engagement landscape.
{"title":"The New Landscape for Customer Engagement","authors":"A. Treadgold, Jonathan Reynolds","doi":"10.1093/ACPROF:OSO/9780198745754.003.0002","DOIUrl":"https://doi.org/10.1093/ACPROF:OSO/9780198745754.003.0002","url":null,"abstract":"This chapter focuses on the changed landscape for customer engagement. The challenges for retailers—be they long-established or new to the sector—in these very changed shopper engagement landscapes are considerable. They are especially around the risks of introducing into the enterprise more cost, more complexity, and simultaneously more risk of under-delivery to the shopper. But the opportunities are enormous for those that can create truly shopper-centric enterprises that are genuinely equipped to engage effectively and efficiently with shoppers in the ways in which they now wish to be engaged. Many leaders of retail businesses talk of having seen in the last five to ten years change in consumer landscapes on an unprecedented scale. But, even so, we are today still only in the early stages of a transformation which is rapidly and fundamentally reframing the shopper engagement landscape.","PeriodicalId":302528,"journal":{"name":"Navigating the New Retail Landscape","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133681626","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-06-30DOI: 10.1093/acprof:oso/9780198745754.003.0011
A. Treadgold, Jonathan Reynolds
Chapter 10 is complementary to Chapter 9. The chapter focuses on the new needs of retail business leaders themselves. Certainly, some of what can be considered ‘conventional’ retail-specific skills—such as merchandising and product sourcing—continue to be highly relevant in the new retail landscape. Other skill areas have become more important whilst others are, relatively if not absolutely, de-emphasized. More personal attributes that enterprise leaders will need are also discussed. Prominent in this regard is the capacity of enterprise leaders to lead effectively in environments that are defined by uncertainty.
{"title":"The New Needs of Retail Enterprise Leaders","authors":"A. Treadgold, Jonathan Reynolds","doi":"10.1093/acprof:oso/9780198745754.003.0011","DOIUrl":"https://doi.org/10.1093/acprof:oso/9780198745754.003.0011","url":null,"abstract":"Chapter 10 is complementary to Chapter 9. The chapter focuses on the new needs of retail business leaders themselves. Certainly, some of what can be considered ‘conventional’ retail-specific skills—such as merchandising and product sourcing—continue to be highly relevant in the new retail landscape. Other skill areas have become more important whilst others are, relatively if not absolutely, de-emphasized. More personal attributes that enterprise leaders will need are also discussed. Prominent in this regard is the capacity of enterprise leaders to lead effectively in environments that are defined by uncertainty.","PeriodicalId":302528,"journal":{"name":"Navigating the New Retail Landscape","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130480074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-06-30DOI: 10.1093/ACPROF:OSO/9780198745754.003.0004
A. Treadgold, Jonathan Reynolds
This chapter considers the changing physical requirements that retail businesses have both today and in the future. Urbanization, technology, and regulation are identified and discussed as the major drivers of retailers’ changing space requirements, in terms of both the amount and the type of space that retail enterprises require. Overlaying these considerations are the impacts of COVID-19 on shopper behaviour and, especially, the accelerating migration of sales online and attendant remodelling needed of both individual stores and store networks. Differences between presently mature and emerging markets are discussed. Small, convenience orientated stores are identified as a format with continued strong growth prospects. By contrast, the future for the large space hypermarket format is identified as being under considerable pressure. The changing role of shopping centres and the challenges of excess space in many locations are discussed. The enduring appeal of physical shopping space for many is presented in the form of a case study of the hugely successful Bicester Village ‘Luxury Outlet Mall’ in the UK.
{"title":"The Changing Physical Landscape of Retailing","authors":"A. Treadgold, Jonathan Reynolds","doi":"10.1093/ACPROF:OSO/9780198745754.003.0004","DOIUrl":"https://doi.org/10.1093/ACPROF:OSO/9780198745754.003.0004","url":null,"abstract":"This chapter considers the changing physical requirements that retail businesses have both today and in the future. Urbanization, technology, and regulation are identified and discussed as the major drivers of retailers’ changing space requirements, in terms of both the amount and the type of space that retail enterprises require. Overlaying these considerations are the impacts of COVID-19 on shopper behaviour and, especially, the accelerating migration of sales online and attendant remodelling needed of both individual stores and store networks. Differences between presently mature and emerging markets are discussed. Small, convenience orientated stores are identified as a format with continued strong growth prospects. By contrast, the future for the large space hypermarket format is identified as being under considerable pressure. The changing role of shopping centres and the challenges of excess space in many locations are discussed. The enduring appeal of physical shopping space for many is presented in the form of a case study of the hugely successful Bicester Village ‘Luxury Outlet Mall’ in the UK.","PeriodicalId":302528,"journal":{"name":"Navigating the New Retail Landscape","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121183201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-06-30DOI: 10.1093/acprof:oso/9780198745754.003.0008
A. Treadgold, Jonathan Reynolds
One of the most important questions that traditional retail enterprises need to address is what is the role of the physical store in a world where retailing no longer needs to be conducted through physical stores and where shoppers live in a ‘digital first, stores maybe’ world. Chapter 8 considers this theme by discussing different ways that retailers can look to reinvent their stores such that they remain relevant and desired. For many, the absolute number of stores may be reduced sharply and the configuration of remaining physical points of presence will change from a network of largely similar stores to a far more diverse set of points of presence.
{"title":"Reimagining the Retail Store","authors":"A. Treadgold, Jonathan Reynolds","doi":"10.1093/acprof:oso/9780198745754.003.0008","DOIUrl":"https://doi.org/10.1093/acprof:oso/9780198745754.003.0008","url":null,"abstract":"One of the most important questions that traditional retail enterprises need to address is what is the role of the physical store in a world where retailing no longer needs to be conducted through physical stores and where shoppers live in a ‘digital first, stores maybe’ world. Chapter 8 considers this theme by discussing different ways that retailers can look to reinvent their stores such that they remain relevant and desired. For many, the absolute number of stores may be reduced sharply and the configuration of remaining physical points of presence will change from a network of largely similar stores to a far more diverse set of points of presence.","PeriodicalId":302528,"journal":{"name":"Navigating the New Retail Landscape","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125730424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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