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Examination of Transport Performance and Authenticity on Behavioural Intention 交通运输绩效与行为意向真实性检验
Pub Date : 2015-12-01 DOI: 10.21002/amj.v7i2.5265
Bintang Handayani, Basri B. Rashid
This study aims to scrutinise the transport performance and authenticity as one of the elements in tourism attributes in relation with behavioural intention. Utilising quantitative approach; data collected from survey of 384 overseas tourists were used to clarify the research proposition. The study suggests that transport performance may emerge as one of organic image elements for destination brand identity formation, influences cognitive image of overseas tourist but insignificant on tourist’s behavioural intention. In addition, future spectrum of the transport development in relation with authenticity indicates its importance for not damaging the destination’s overall profile.
本研究旨在考察交通绩效和真实性作为旅游属性要素之一与行为意愿的关系。运用定量方法;通过对384名海外游客的调查数据来阐明研究命题。研究表明,交通绩效可能作为目的地品牌认同形成的有机形象要素之一,对海外游客的认知形象产生影响,但对游客的行为意向影响不显著。此外,未来交通发展的频谱与真实性的关系表明,它的重要性,不破坏目的地的整体形象。
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引用次数: 0
Socio-economic Classification and its Scope in Crafting Rural Segments 社会经济分类及其在塑造农村阶层中的作用
Pub Date : 2015-12-01 DOI: 10.21002/amj.v7i2.5474
Rinalini Pathak Kakati, Shazeed Ahmed
With the liberalization of the Indian Economy in the mid 1990’s, substantial growth has been seen in the rural areas. Rural India which comprises around 70% of the total population of the country has become an emerging area for marketers. This study tries to identify key market variables that can help in crafting rural market segments. The socio-economic classification (SEC) 2011 which segments the market based on education level and possession of consumer durables. This study examines income as another key market variable together with education in the creation of distinct segments or hybrid segments. It then further identifies important criteria like technical, promotional and social in influencing consumers’ behaviour in the context of the purchase of consumer durables which can thereby help to create segments. The study concludes that the increase in education level has higher impact than increase in income on the important identified purchase criteria.
随着20世纪90年代中期印度经济的自由化,农村地区出现了大幅增长。占印度总人口约70%的农村地区已成为市场营销人员的新兴地区。这项研究试图确定关键的市场变量,可以帮助制定农村市场细分。2011年社会经济分类(SEC)根据教育水平和拥有耐用消费品对市场进行细分。这项研究将收入作为另一个关键的市场变量,与教育一起,在创造不同的细分市场或混合细分市场。然后,进一步确定影响消费者购买耐用消费品行为的技术、促销和社会等重要标准,从而有助于建立细分市场。研究得出结论,教育水平的提高比收入的增加对重要的确定购买标准的影响更大。
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引用次数: 1
The Existence of Islamic Banking in Indonesia from Non-Muslims Perceptions 从非穆斯林的视角看印尼伊斯兰银行的存在
Pub Date : 2015-12-01 DOI: 10.21002/amj.v7i2.5263
B. Setiawan, R. Puspitasari, T. M. S. Manurung
This study has three main objectives, which are to identify the common knowledge of the non- Muslims on the Islamic banking products and services; to identify the non-Muslims perception; and to analyze the influence of respondents’ demography to the perception on revenue sharing system of Islamic banking. E-survey method was used with a quantitative approach involving 244 respondents, who partook to fill the online questionnaire. Descriptive statistics and binary logistic regression tests were used as data analysis techniques. The majority of the respondents have a better knowledge on savings, rather than other products. The existence of Islamic banking has been able to attract the public attentions, and not contrary to their religious beliefs. Respondent’s demography (ie: gender, age, level of formal education) significantly influences respondent’s perception on revenue sharing system of Islamic banking in Indonesia.
本研究有三个主要目的,即确定非穆斯林对伊斯兰银行产品和服务的共同知识;识别非穆斯林的看法;分析被调查者的人口学特征对伊斯兰银行收入分成制度认知的影响。采用电子调查法,采用定量方法,244名受访者参与了在线问卷调查。采用描述性统计和二元逻辑回归检验作为数据分析技术。大多数受访者对储蓄的了解比其他产品要多。伊斯兰银行的存在一直能够吸引公众的注意,并且不违背他们的宗教信仰。受访者的人口统计(即:性别、年龄、正规教育水平)显著影响受访者对印度尼西亚伊斯兰银行收入分享制度的看法。
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引用次数: 7
Perceived Risk and Trust as Major Determinants of Actual Purchase, Transcending The Influence of Intention 感知风险和信任是实际购买的主要决定因素,超越意向的影响
Pub Date : 2015-06-01 DOI: 10.21002/amj.v7i1.4601
Ni Luh Putu Indiani, I. Rahyuda, N. Yasa, I. P. Sukaatmadja
Normal 0 false false false EN-ID JA X-NONE This study analyzed online purchasing behavior in the hotel industry through an integrative framework, utilizing sets of variables rarely used in previous studies. The analysis was focused on the influence of online purchase intention, perceived risk, and trust upon actual purchase, with the idea of further determining which construct has the strongest impact. It also analyzed two new measurement items for website quality. The sample consisted of travelers who have recently made hotel reservations online. The model was tested with Structural Equation Modeling. Perceived risk was found to have the strongest impact on actual purchase, followed by trust and online purchase intention. The weak influence of online purchase intention is quite interesting since it stands in contrast to previous research findings. Perceived risk also perfectly mediates the relationship between website quality and eWOM towards online purchase intention. Being descriptive in nature, this study did not manipulate the antecedents in the manner of an experimental study.
本研究通过一个综合框架分析了酒店行业的在线购买行为,使用了以前研究中很少使用的几组变量。分析的重点是在线购买意愿、感知风险和信任对实际购买的影响,并进一步确定哪个结构具有最强的影响。它还分析了两个新的网站质量测量项目。样本包括最近在网上预订酒店的旅行者。采用结构方程模型对模型进行了检验。发现感知风险对实际购买的影响最大,其次是信任和在线购买意愿。在线购买意愿的微弱影响是非常有趣的,因为它与之前的研究结果形成了对比。感知风险也能很好地中介网站质量与eom对网络购买意愿的关系。本研究本质上是描述性的,没有像实验研究那样对前因进行操纵。
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引用次数: 26
The Timing Effects of Reward, Business Longevity, and Involvement on Consumers’ Responses to a Reward Program 奖励、企业寿命和参与对消费者奖励计划反应的时间效应
Pub Date : 2015-06-01 DOI: 10.21002/amj.v7i1.4602
B. M. Sukoco, M. Lai, W. J. Weng
Normal 0 false false false EN-ID JA X-NONE Managers could elicit customers’ repeat purchase behavior through a well-designed reward program. This study examines two extrinsic cues - business longevity and timing effects of reward – to determine the consumers’ perceived risk and intention to participate in this kind of program. Moreover, this study discusses how different levels of involvement might interact with these two cues. An experiment with a 2 ( business longevity : long vs. short) x 2 ( timing of reward : delayed vs. immediate) x 2 ( involvement : high vs. low) between-subject factorial design is conducted to validate the proposed research hypotheses. The results show that an immediate reward offered by an older, more established, firm for a highly-involved product, make loyalty programs less risky and consequently attract consumers to participate. Interestingly, immediate rewards that are offered by older firms for a product that customers are less involved in has the opposite effects. Managerial and academic implications are further presented in this study.
管理者可以通过设计良好的奖励计划来吸引顾客的重复购买行为。本研究考察了商业寿命和奖励的时间效应这两个外在因素,以确定消费者的感知风险和参与这类计划的意愿。此外,本研究还讨论了不同程度的参与如何与这两个线索相互作用。进行了一项2(商业寿命:长vs短)x2(奖励时间:延迟vs即时)x2(参与:高vs低)受试者间因子设计的实验,以验证提出的研究假设。结果表明,由一个更老、更成熟的公司为一个高参与度的产品提供即时奖励,会降低忠诚度计划的风险,从而吸引消费者参与。有趣的是,老公司为客户较少参与的产品提供的即时奖励会产生相反的效果。在本研究中进一步提出了管理和学术意义。
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引用次数: 0
E-travel Adoption by Small Travel Enterprises (STEs): An Initial Study in Indonesia and Malaysia 小型旅游企业(STEs)采用电子旅游:印尼和马来西亚的初步研究
Pub Date : 2015-06-01 DOI: 10.21002/amj.v7i1.4615
V. Pujani, Y. Yahya, Alfitman Alfitman, R. Nazir
Normal 0 false false false EN-ID JA X-NONE This paper aims to investigate e-travel adoption of tourism industries in Indonesia and Malaysia particularly by STEs. The qualitative research was undertaken using case analysis from in-depth interviews of 10-STEs as intial study both in Indonesia and Malaysia. The finding result of e-travel adoption by STEs in a cross-cultural study was identified from the findings present in the initial s tudy based on personal, organizational and website characteristics. The majority of personal characteristics were relatively similar in both countries. However, few differences are present in organizational and website characteristics. E-travel adoption in both countries is influenced by the business experiences of owners/managers, various technological aspects, and the nature of use and benefits. The following study, the user-based survey would be undertaken to complete The e-travel adoption model in Indonesia and Malaysia.
本文旨在调查印度尼西亚和马来西亚旅游业,特别是STEs对电子旅游的采用情况。定性研究是通过对印度尼西亚和马来西亚的10家企业进行深入访谈的案例分析进行的,作为初步研究。在一项跨文化研究中,基于个人、组织和网站的特征,从最初的研究结果中确定了STEs采用电子旅行的结果。两国的大多数个人特征相对相似。然而,在组织和网站特征方面存在很少的差异。在这两个国家,电子旅行的采用受到所有者/管理者的业务经验、各种技术方面以及使用和收益的性质的影响。在接下来的研究中,将进行基于用户的调查,以完成印度尼西亚和马来西亚的电子旅行采用模式。
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引用次数: 0
The Relationship between Brand Equity, Customer Satisfaction, and Brand Loyalty on Coffee Shop: Study of Excelso and Starbucks 咖啡店品牌资产、顾客满意和品牌忠诚的关系:基于Excelso和星巴克的研究
Pub Date : 2015-04-06 DOI: 10.21002/amj.v7i1.4481
A. Susanty, Eirene Kenny
This study investigates the effect of the Brand Equity on the Customer Satisfaction and the Brand Loyalty of Starbucks and Excelso coffee shops’ customers. Starbucks is the strongest competitor of Excelso. Data used in this study was primary data which were collected through closed questionnaires with 1-5 Likert scale. A sample of this study was 270 respondents; 135 respondents for each brand. The study used Structural Equation Modelling (SEM) operated by LISREL program to analyze the hypothesis. The results of this study showed that The Physical Quality, the Ideal Self-Congruence, and the Lifestyle Congruence have a positive and significant impact on the Customer Satisfaction on Excelso and Starbucks. Staff behaviour only have a positive and significant impact on the Customer Satisfaction in the Excelso; whereas, brand identification only have a positive and significant impact on the Customer Satisfaction in the Starbucks. However, in both of coffee shop brand, the Consumer Satisfaction have a positive and significant impact on the Brand Loyalty.
本研究探讨了品牌资产对星巴克和Excelso咖啡店顾客满意度和品牌忠诚度的影响。星巴克是Excelso最强的竞争对手。本研究使用的数据为原始数据,通过1-5李克特量表的封闭式问卷收集。这项研究的样本是270名受访者;每个品牌有135名受访者。采用LISREL程序运行的结构方程模型(SEM)对假设进行分析。本研究结果表明,身体素质、理想自我和谐和生活方式和谐对Excelso和星巴克的顾客满意度有显著的正向影响。在Excelso中,员工行为仅对客户满意度有显著的正向影响;而品牌认同对星巴克顾客满意度的影响仅为正且显著。然而,在这两个咖啡店品牌中,消费者满意度对品牌忠诚度都有显著的正向影响。
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引用次数: 59
Marketing Collaboration and SME Strategy Implementation in Blora, Indonesia 印尼bloora的营销合作与中小企业战略实施
Pub Date : 2015-04-06 DOI: 10.21002/amj.v7i1.4482
Kesi Widjajanti
Normal 0 false false false EN-ID JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:Cambria;} T he collaboration between small and medium enterprises (SMEs) and large enterprises (LEs) have been widely researched . Previous research on collaborative marketing strategy has been developed, but the contribution of these strategies for SMEs is still unclear . T his research focuses on “marketing collaboration ” t o clarify the role of collaboration, based on the discussion of the findings that emerged from the qualitative study of SMEs. This is related to the characteristics of creative industries which mostly consist of SMEs with limited knowledge and skills to enter in the field of marketing . To expand the business SMEs is very difficult if done alone . To accelerate the development of its business , SMEs need to collaborate with a n LEs which has a marketing network . Marketing collaboration between SMEs and LEs to be one effective way to develop business , as both sides can increase profit ability . While LEs can improve technological innovation other hand , SMEs receive various benefits such as access to technology and access to new markets.
正常0 false false false EN-ID JA X-NONE /*样式定义*/表。mso-style-name:"Table Normal";mso-tstyle-rowband-size: 0;mso-tstyle-colband-size: 0;mso-style-noshow:是的;mso-style-priority: 99;mso-style-parent:“”;Mso-padding-alt:0cm 5.4pt;mso-para-margin: 0厘米;mso-para-margin-bottom: .0001pt;mso-pagination: widow-orphan;字体大小:10.0分;中小企业(SMEs)与大企业(large enterprise)之间的合作已经得到了广泛的研究。以往对协同营销策略的研究已经有所发展,但这些策略对中小企业的贡献尚不清楚。本研究在讨论中小企业定性研究成果的基础上,以“营销协作”为重点,阐明协作的作用。这与创意产业的特点有关,创意产业大多由中小企业组成,他们的知识和技能有限,无法进入营销领域。中小企业要想扩大业务,单打独斗是非常困难的。为了加快业务发展,中小企业需要与拥有营销网络的大型企业合作。中小企业和中小企业之间的营销合作是发展业务的一种有效方式,因为双方都可以提高盈利能力。另一方面,低成本企业可以改善技术创新,中小企业可以获得各种好处,如获得技术和进入新市场。
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引用次数: 8
The Effects of Knowledge, Religiosity Value, and Attitude on Halal Label Reading Behavior of Undergraduate Students 知识、宗教信仰、价值观和态度对大学生清真标签阅读行为的影响
Pub Date : 2014-12-30 DOI: 10.21002/amj.v6i2.4216
M. Simanjuntak, Muhammad Mardi Dewantara
Halal label is a label on food that justified according to Islamic law, qualified and did not harm our health. The purpose of this research was to analyze the effect of intrinsic factors (individual charac teristics and family characteristics), extrinsic factors, knowledge, religiosity and the attitude towards behavior of reading the halal label on food products of undergraduate students. This study used cross sectional study with survey method. The research involved 400 students of Bogor Agricultural Uni versity that were chosen by multistage random sampling with gender as a layer. There was significant difference between female and male in knowledge, religiosity value, and attitude in reading halal label, whereas the behavior in reading label had no significant difference. Age, religiosity value, and attitude were found affected significantly behavior of reading halal label on food products.
清真标签是一种符合伊斯兰教法、合格且不危害我们健康的食品标签。本研究的目的是分析大学生内在因素(个人特征和家庭特征)、外在因素、知识、宗教信仰和对阅读清真食品标签行为态度的影响。本研究采用横断面调查法。研究对象为茂物农业大学400名学生,采用多阶段随机抽样,以性别为分层。女性和男性在清真标签阅读的知识、宗教价值和态度上存在显著差异,而在阅读标签的行为上则无显著差异。年龄、宗教信仰价值和态度对食品清真标签阅读行为有显著影响。
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引用次数: 38
Influences of Antecendent and Outcome Factors on The Speed of New Product Development: A Study of SME Companies in Indonesia 前因后果因素对新产品开发速度的影响——以印尼中小企业为例
Pub Date : 2014-12-30 DOI: 10.21002/amj.v6i2.4237
P. Kurnia
The research’s objective is doing an empirical test toward research conducted by Menon & Lukas (2004), which generates 6 propositions of antecedent and outcome factors in the velocity of new product development. The literature theory based on theory of new product development speed (PDS) with antecendent and outcome factors. The research towards 63 respondent managers of Small and Medium Enterprises (SME) companies in Jabodetabek, Indonesia. Six propositions are developed into 6 hypotheses, which are then subject to a statistical test using LVS. Goodness-of-fit test informs that 6 hypotheses are eligible and so does the Measurement-fit test. Test towards 6 hypotheses using significance level of 0.05 with t value of > 1.96 confirms that the data support 5 hypotheses, except for hypothesis number 6 which states that Product Development Speed has no influence on the Orga - nizational Stress. The results provide managerial, theoretical insight and implication that are useful for New Product Development Speed.
本研究的目的是对Menon & Lukas(2004)的研究进行实证检验,该研究得出了新产品开发速度的6个前提和结果因素命题。本文以新产品开发速度理论为基础,研究了新产品开发速度的前因后果因素。对印度尼西亚Jabodetabek的63名中小企业(SME)公司经理的调查研究。6个命题被发展成6个假设,然后使用LVS进行统计检验。拟合优度检验告知6个假设是合格的,计量拟合检验也是如此。使用显著性水平0.05,t值> 1.96对6个假设进行检验,证实数据支持5个假设,除了假设6表明产品开发速度对组织压力没有影响。研究结果为新产品开发速度的提高提供了理论和管理启示。
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引用次数: 0
期刊
Asean Marketing Journal
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