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Clinical Governance: An International Journal最新文献

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It's good to talk: auditing clinicians' interactions with patients in a primary care setting 这是很好的谈话:审计临床医生与病人的互动在初级保健设置
Pub Date : 2013-11-10 DOI: 10.1108/CGIJ-12-2012-0044
Kay Donnellon, G. Hurford, D. Cox
Purpose – The purpose of this study is to analyse the effect on clinical practice of auditing doctors, advanced nurse practitioners and pharmacist consultations within an out of hours primary care organisation and the resultant effects this may have on clinical practice and the quality of care provision.Design/methodology/approach – The study utilises a multi method time series case study approach using the results from the Royal College of General Practitioners (RCGP) audit tool analysis, alongside focus group analysis and participant observation.Findings – The results demonstrate that there is a clear link between implementation of a clinical audit strategy within a wider clinical governance framework and improved standards of all clinician's work. This study also demonstrates how the analysis can inform a definition of quality.Research limitations/implications – The definition of quality is limited and is one of the limitations of the study since it is related to out of hours primary care only.Practica...
目的-本研究的目的是分析审计医生,高级执业护士和药剂师咨询的临床实践的影响,在非工作时间的初级保健组织,这可能对临床实践和护理提供的质量产生的影响。设计/方法/方法-本研究采用多方法时间序列案例研究方法,使用皇家全科医师学院(RCGP)审计工具分析的结果,以及焦点小组分析和参与者观察。研究结果表明,在更广泛的临床治理框架内实施临床审计策略与提高所有临床医生的工作标准之间存在明确的联系。本研究还演示了分析如何能够为质量的定义提供信息。研究局限性/启示-质量的定义是有限的,这是研究的局限性之一,因为它只与非工作时间的初级保健有关。
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引用次数: 0
Hospital service quality and its effects on patient satisfaction and behavioural intention 医院服务质量及其对患者满意度和行为意愿的影响
Pub Date : 2013-11-10 DOI: 10.1108/CGIJ-05-2012-0016
M. Amin, Siti Zaroha Nasharuddin
Purpose – The purpose of this study is to investigate hospital service quality and its effect on patient satisfaction and behavioural intention.Design/methodology/approach – A convenience sampling technique was used in this study. A total of 350 questionnaires were distributed and 216 were returned (61.7 per cent response rate).Findings – The results confirm that the five dimensions – admission, medical service, overall service, discharge and social responsibility – are a distinct construct for hospital service quality. Each dimension has a significant relationship with hospital service quality. The findings of this study indicate that the establishment of higher levels of hospital service quality will lead customers to have a high level of satisfaction and behavioural intention.Research limitations/implications – This research examined the concept of hospital service quality, patient satisfaction and behavioural intention from the perspective of patients. However, this study did not explore the perspecti...
目的:本研究的目的是探讨医院服务质量及其对患者满意度和行为意愿的影响。设计/方法/方法-本研究采用了方便的抽样技术。调查共发出350份问卷,回收216份,回应率为61.7%。调查结果-结果证实,入院、医疗服务、整体服务、出院和社会责任这五个维度是衡量医院服务质量的独特结构。各维度均与医院服务质量有显著关系。本研究发现,建立较高水准的医院服务品质,会导致顾客有较高的满意度和行为意愿。研究局限/启示-本研究从患者的角度考察了医院服务质量、患者满意度和行为意向的概念。然而,本研究并未探讨…
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引用次数: 204
Paediatric tonsillectomy: Impact assessment using a validated patient reported outcome measure (PROM) 儿童扁桃体切除术:使用经过验证的患者报告结果测量(PROM)进行影响评估
Pub Date : 2013-11-10 DOI: 10.1108/14777271311317918
A. Soni-Jaiswal, N. Parry, Nirmal Kumar
Purpose – The published evidence in support of a tonsillectomy is equivocal relying on historical studies using objective outcome measures. Based on this, NICE have suggested that tonsillectomy is a “low clinical value treatment” and its funding curtailed by PCTs. This paper aims to prospectively evaluate the effect of a tonsillectomy on quality of life (QOL) of children affected by recurrent infective tonsillitis using a qualitative patient reported outcome measure (PROM). Design/methodology/approach – Parents of children under the age of 16, undergoing a tonsillectomy, were enrolled. Parents completed a paediatric throat disorders outcome (PTDO) test prior to their child's surgery and then six months post‐operatively. Results were analysed using the Mann‐Whitney U test. The power of the study was 0.8 to detect a difference of 10 in a total score of 70. Findings – A total of 63 children participated and an 86 per cent response rate was received at six months. The mean total score improved from 31.29 pre‐op to 7.41 post‐op (p<0.001). The mean score for the first two subgroups remained static but for the remaining 12 sub‐groups significantly improved post‐op. Originality/value – The study demonstrates that performing tonsillectomies in a carefully selected cohort of children, significantly improves their QOL. It adds to a growing body of evidence that tonsillectomy is not a “low clinical value procedure” and has a substantial impact on the patients' symptoms.
目的:支持扁桃体切除术的已发表证据是模棱两可的,依赖于使用客观结果测量的历史研究。基于此,NICE建议扁桃体切除术是一种“低临床价值的治疗”,其资金被pct削减。本文旨在前瞻性评估扁桃体切除术对复发性感染性扁桃体炎患儿生活质量(QOL)的影响,采用定性的患者报告结果测量(PROM)。设计/方法/方法-纳入16岁以下接受扁桃体切除术儿童的父母。父母在孩子手术前和术后6个月完成了儿童咽喉疾病结局(PTDO)测试。使用Mann - Whitney U检验分析结果。该研究在总分70分中检测到10分差异的能力为0.8。调查结果-共有63名儿童参与,六个月后的回复率为86%。平均总分从术前的31.29分提高到术后的7.41分(p<0.001)。前两个亚组的平均得分保持不变,但其余12个亚组的得分在手术后显著提高。独创性/价值-研究表明,在精心挑选的儿童队列中进行扁桃体切除术,可显着提高他们的生活质量。越来越多的证据表明扁桃体切除术并不是一种“低临床价值的手术”,而且对患者的症状有实质性的影响。
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引用次数: 3
Is clinical governance a black box 临床治理是一个黑箱吗
Pub Date : 2013-11-05 DOI: 10.1108/CGIJ.2013.24818BAA.001
N. Harrop, A. Gillies
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引用次数: 1
Prescribing behavior on a clinical department leadership level in public hospitals 公立医院临床科室领导对处方行为的影响
Pub Date : 2013-10-14 DOI: 10.1108/CGIJ-03-2013-0009
P. Mpogiatzidis
Purpose – The aim of this paper is to investigate the prescribing behavior and applied practices of doctors who are the heads of clinical departments in the National Health System in Greece. Moreover, this paper aims to evaluate a set of factors influencing them in this conduct through both their scientific and managerial status. Design/methodology/approach – The sample consisted of 123 clinical department-heads in 15 hospitals and a questionnaire specifically designed for the purposes of this research effort was used. Prescribing criteria were divided into three categories: scientific, functional and behavioral. Demographic data were also included. The data were processed using SPSS17 statistical package. Multivariate Analysis of Variance (MANOVA) of the mean of the parameters identified was applied. Findings – The survey assessed, revealed and evaluated the most important factors affecting the selection process of selecting pharmaceuticals on a department head level. Existing gaps in scientific information and rational management of procedure implementation were detected. Different perceptions of doctors-department heads towards prescribing criteria emanating from their previous experience on decision-making positions, age and hospital spatial characteristics (urban-provincial) were also highlighted. Originality/value – The results of this survey provide both researchers and health policy makers with a better insight of the factors influencing prescribing behavior, and decision-making processes of doctors-department heads in the context of a Public Health Care System.
目的-本文的目的是调查医生谁是临床部门的负责人在希腊国家卫生系统的处方行为和应用实践。此外,本文旨在通过其科学地位和管理地位来评估影响其行为的一系列因素。设计/方法/方法-样本由15家医院的123名临床科室主任组成,并使用了专门为本研究工作设计的问卷。处方标准分为三类:科学、功能和行为。人口统计数据也包括在内。采用SPSS17统计软件包对数据进行处理。采用多变量方差分析(MANOVA)对所确定参数的均值进行分析。调查结果-该调查评估、揭示和评价了影响部门主管选择药品过程的最重要因素。发现在程序实施的科学信息和合理管理方面存在的差距。还强调了医生-部门主管对处方标准的不同看法,这源于他们以往在决策职位、年龄和医院空间特征(城市-省)方面的经验。独创性/价值-本调查的结果为研究人员和卫生政策制定者提供了更好的见解,以了解影响处方行为的因素,以及公共卫生保健系统背景下医生-部门主管的决策过程。
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引用次数: 0
Promoting quality emergency care in a resource-constrained setting 在资源有限的情况下促进高质量急诊护理
Pub Date : 2013-10-14 DOI: 10.1108/CGIJ-03-2012-0010
E. Molyneux, Q. Dube
Purpose – The purpose of this paper is to provide an “inside” account of efforts to enhance the quality of care in a paediatric hospital department in Malawi. Design/methodology/approach – The authors describe the problems they face as health workers in an overcrowded, under-resourced emergency departments in a low-income setting. Where it is helpful, the authors combine reports of their experience with reference to reports emanating from other African countries. Findings – There is increased awareness of the need for a good health system to be able to provide quality care. The authors emphasise the importance of teamwork and the need for cross cutting activities that are not disease-centred or vertically driven. Task sharing and multi-tasking have helped fill the gaps left by inadequate staffing but specialists in emergency medicine are needed to advocate for the specialty and be role models in departments. Practical implications – This paper is aimed at a broad audience of fellow clinicians, funders and...
目的——本文的目的是对马拉维一家儿科医院为提高护理质量所做的努力进行"内部"介绍。设计/方法/方法——作者描述了他们作为卫生工作者在低收入环境中过度拥挤、资源不足的急诊科所面临的问题。在有帮助的情况下,作者将他们的经验报告与其他非洲国家的报告结合起来。调查结果-人们越来越认识到需要一个良好的卫生系统,以便能够提供高质量的护理。这组作者强调了团队合作的重要性以及不以疾病为中心或垂直驱动的跨领域活动的必要性。任务分担和多任务处理有助于填补人手不足留下的空白,但需要急诊医学专家来倡导这一专业,并成为各部门的榜样。实际意义-这篇论文是针对广大听众的同行临床医生,资助者和…
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引用次数: 0
Clinical governance: risk assessment in SUDEP 临床治理:猝死症的风险评估
Pub Date : 2013-10-14 DOI: 10.1108/CGIJ-12-2012-0045
Scott Brown, R. Shankar, David Cox, B. Mclean, Caryn Jory
Purpose – Clinical risks can be contained through risk management initiatives, and can also be used to demonstrate effective clinical governance. The purpose of this paper is to outline a new risk assessment tool that monitors the risk factors of sudden unexpected death in epilepsy (SUDEP). Design/methodology/approach – A systematic review of the literature was undertaken to determine the contributory risk factors of SUDEP. A total of 18 factors were identified, of which 11 were modifiable and therefore have the potential to influence the risk of SUDEP. Findings – The factors identified from the literature review have been populated into a Microsoft Excel® spreadsheet with drop-down boxes for the responses to each factor. No attempt has been made to rank these risk factors. Neuropsychiatrists piloting the tool in clinical practice have found the tool simple and quick to use. A printout of the checklist is placed in the patient's medical notes as evidence. Where an overall SUDEP risk rating is increasing, ...
目的-临床风险可以通过风险管理举措得到控制,也可以用来证明有效的临床治理。本文的目的是概述一种新的监测癫痫猝死危险因素的风险评估工具。设计/方法/方法-对文献进行系统回顾,以确定SUDEP的危险因素。共确定了18个因素,其中11个是可改变的,因此有可能影响SUDEP的风险。调查结果-从文献综述中确定的因素已被填充到Microsoft Excel®电子表格中,每个因素的响应都带有下拉框。没有人试图对这些风险因素进行排名。在临床实践中试用该工具的神经精神病学家发现,该工具使用起来简单快捷。打印出来的检查表放在病人的医疗记录中作为证据。如果整体SUDEP风险评级正在上升,……
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引用次数: 15
Patient experience as an indicator of clinical quality in emergency care 病人经验作为急诊护理临床质量的一个指标
Pub Date : 2013-10-14 DOI: 10.1108/CGIJ-03-2012-0008
Suzanne Shale
Purpose – There is growing focus on the importance of attending to “patient experience” in delivery of health services, and the design of clinical quality indicators. “Patient experience” (also termed “user experience”) has been augmented by “staff” and “carer” experience in the “service experience” quality indicator for emergency care in England. But “patient experience” is a contested concept which patients, clinicians, politicians, managers and academics view differently. Design/methodology/approach – The purpose of this paper is to examine approaches to thinking about patient experience. The author describes three key approaches to conceptualising patient experience and identify their philosophical origins, then asks what aspects of patient experience ought to be treated as key to measuring the quality of emergency care. The discussion is illustrated with extracts from a patient interview describing emergency care following placental abruption.The author demonstrates that differing purposes and differ...
目的————越来越重视在提供保健服务和设计临床质量指标时关注"病人体验"的重要性。在英格兰紧急护理的"服务体验"质量指标中,"工作人员"和"护理人员"的体验增强了"病人体验"(也称为"用户体验")。但“患者体验”是一个有争议的概念,患者、临床医生、政界人士、管理人员和学者都持不同观点。设计/方法/方法-本文的目的是研究思考患者体验的方法。作者描述了概念化患者体验的三种关键方法,并确定了他们的哲学起源,然后询问患者体验的哪些方面应该被视为衡量急诊护理质量的关键。讨论说明了摘录的病人访谈描述胎盘早剥后的紧急护理。作者论证了不同的目的和不同的……
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引用次数: 34
Quality assurance in emergency medicine: a Caribbean perspective 急诊医学的质量保证:加勒比视角
Pub Date : 2013-10-14 DOI: 10.1108/CGIJ-04-2013-0010
I. Sammy, J. Paul, H. Watson, J. Williams-Johnson, Colin Bullard
Purpose – Emergency medicine is a new specialty in the Caribbean. With the development of specialist training over the past 20 years, the issues of quality assurance and governance have become more prominent. The purpose of this paper is to explore the successes and challenges of implementing systems of quality assurance in this unique environment, highlighting issues peculiar to the Caribbean setting. Design/methodology/approach – This paper is a review of current practice in the emergency departments (ED) of the four major teaching hospitals of the University of the West Indies. Information was gathered through interviews with key stakeholders (including the respective ED residency directors, senior residents and senior nursing and administrative staff), review of departmental protocols and guidelines and reviews of current published and unpublished literature. Findings – Examples of good practice were identified in all six components of the clinical governance framework (clinical audit, clinical effect...
目的-急诊医学是加勒比地区的一个新专业。在过去的20年里,随着专业培训的发展,质量保证和管理问题变得更加突出。本文的目的是探讨在这种独特的环境中实施质量保证制度的成功和挑战,突出加勒比环境特有的问题。设计/方法/方法-本文回顾了西印度群岛大学四所主要教学医院急诊科(ED)目前的做法。通过与主要利益相关者(包括各自的急诊科住院医师主任、老年住院医师、高级护理人员和行政人员)的访谈,审查部门协议和指南,以及审查当前已发表和未发表的文献,收集信息。发现-在临床治理框架的所有六个组成部分(临床审计、临床效果……)中确定了良好实践的例子。
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引用次数: 3
The four hour target is dead; long live the four hour target! 4小时的目标已经失败;四小时目标万岁!
Pub Date : 2013-10-14 DOI: 10.1108/CGIJ-07-2013-0024
N. Harrop
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引用次数: 1
期刊
Clinical Governance: An International Journal
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