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Woman-Centered Design through Humanity, Activism, and Inclusion 以女性为中心的人性化、行动主义和包容性设计
Pub Date : 2020-09-12 DOI: 10.1145/3397176
Teresa Almeida, Madeline Balaam, R. Comber
Women account for over half of the global population, however, continue to be subject to systematic and systemic disadvantage, particularly in terms of access to health and education. At every intersection, where systemic inequality accounts for greater loss of life or limitations on full and healthy living, women are more greatly impacted by those inequalities. The design of technologies is no different, the very definition of technology is historically cast in terms of male activities, and advancements in the field are critical to improve women's quality of life. This article views HCI, a relatively new field, as well positioned to act critically in the ways that technology serve, refigure, and redefine women's bodies. Indeed, the female body remains a contested topic, a restriction to the development of women's health. On one hand, the field of women's health has attended to the medicalization of the body and therefore is to be understood through medical language and knowledge. On the other hand, the framing of issues associated with women's health and people's experiences of and within such system(s) remain problematic for many. This is visible today in, e.g., socio-cultural practices in disparate geographies or medical devices within a clinic or the home. Moreover, the biological body is part of a great unmentionable, i.e., the perils of essentialism. We contend that it is necessary, pragmatically and ethically, for HCI to turn its attention toward a woman-centered design approach. While previous research has argued for the dangers of gender-demarcated design work, we advance that designing for and with women should not be regarded as ghettoizing, but instead as critical to improving women's experiences in bodily transactions, choices, rights, and access to and in health and care. In this article, we consider how and why designing with and for woman matters. We use our design-led research as a way to speak to and illustrate alternatives to designing for and with women within HCI.
然而,妇女占全球人口的一半以上,继续处于系统性和系统性的不利地位,特别是在获得保健和教育方面。在每一个交叉点,在系统性不平等造成更多生命损失或限制充分和健康生活的地方,妇女受到这些不平等的影响更大。技术的设计也不例外,技术的定义在历史上是根据男性的活动来定义的,该领域的进步对提高妇女的生活质量至关重要。这篇文章认为,HCI,一个相对较新的领域,以及定位,在技术服务,重塑和重新定义女性身体的方式发挥关键作用。事实上,女性身体仍然是一个有争议的话题,限制了妇女健康的发展。一方面,妇女健康领域涉及身体的医学化,因此需要通过医学语言和知识来理解。另一方面,对许多人来说,与妇女健康有关的问题以及人们在这种制度下和在这种制度内的经历仍然是问题。这在今天可以看到,例如,在不同地域的社会文化实践或诊所或家庭内的医疗设备。此外,生物的身体是一个巨大的不可提及的部分,即本质主义的危险。我们认为,从实用主义和道德上讲,HCI将注意力转向以女性为中心的设计方法是必要的。虽然之前的研究指出了性别划分设计工作的危险,但我们提出,为女性设计和与女性一起设计不应被视为种族隔离,而是对改善女性在身体交易、选择、权利和获得健康和护理方面的体验至关重要。在这篇文章中,我们将探讨与女性一起设计和为女性设计的重要性。我们用我们的设计为主导的研究作为一种方式来说话,并说明在HCI中为女性设计和与女性设计的替代方案。
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引用次数: 17
The Fundamental Uncertainties of Mothering 母性的基本不确定性
Pub Date : 2020-09-12 DOI: 10.1145/3397177
Laura Devendorf, Kristina Andersen, Aisling Kelliher
Present day ideals of good parenting are socio-technical constructs formed at the intersection of medical best practices, cultural norms, and technical innovation. These ideals take shape in relation to the fundamental uncertainty that parents/mothers face, an uncertainty that comes from not knowing how to do what is best for one's children, families, and selves. The growing body of parent-focused smart devices and data-tracking platforms emerging from this intersection frame the responsible parent as one who evaluates, analyzes, and mitigates data-defined risks for their children and family. As these devices and platforms proliferate, whether from respected medical institutions or commercial interests, they place new demands on families and add an implicit emphasis on how humans (often mothers) can be augmented and improved by data-rich technology. This is expressed both in the actions they support (e.g., breastfeeding, monitoring food intake), as well as in the emotions they render marginal (e.g., rage, struggle, loss, and regret). In this article, we turn away from optimization and self-improvement narratives to attend to our own felt experiences as mothers and designers. Through an embodied practice of creating Design Memoirs, we speak directly to the HCI community from our position as both users and subjects of optimized parenting tools. Our goal in this work is to bring nuance to a domain that is often rendered in simplistic terms or frames mothers as figures who could endlessly do more for the sake of their families. Our Design Memoirs emphasize the conflicting and often negative emotions we experienced while navigating these tools and medical systems. They depict our feelings of being at once powerful and powerless, expressing rage and love simultaneously, and struggling between expressing pride and humility. The Design Memoirs serve us in advocating that designers should use caution when considering a problem/solution focus to the experiences of parents. We conclude by reflecting on how our shared practice of making memoirs, as well as other approaches within feminist and queer theory, suggest strategies that trouble these optimization and improvement narratives. Overall, we present a case for designing for mothers who feel like they are just making do or falling short, in order to provide relief from the anxiety of constantly seeking improvement.
当今理想的良好的养育方式是在医学最佳实践、文化规范和技术创新的交叉点上形成的社会技术结构。这些理想的形成与父母/母亲所面临的根本不确定性有关,这种不确定性来自于不知道如何做对孩子、家庭和自己最好。越来越多以父母为中心的智能设备和数据跟踪平台应运而生,这一交叉点将负责任的父母定义为评估、分析和减轻数据定义的风险的人。随着这些设备和平台的激增,无论是来自受人尊敬的医疗机构还是商业利益,它们对家庭提出了新的要求,并含蓄地强调了人类(通常是母亲)如何通过数据丰富的技术得到增强和改善。这既表现在她们支持的行为上(例如,母乳喂养,监控食物摄入),也表现在她们的情绪上(例如,愤怒,挣扎,失落和后悔)。在这篇文章中,我们将从优化和自我完善的叙述转向我们自己作为母亲和设计师的感受体验。通过创建设计回忆录的具体实践,我们作为优化育儿工具的用户和主体,直接与HCI社区对话。在这项工作中,我们的目标是将细微差别带入一个领域,这个领域通常被简单地描述为母亲,或者将母亲塑造成为了家庭可以无休止地做更多事情的人物。我们的设计回忆录强调了我们在使用这些工具和医疗系统时所经历的冲突和负面情绪。它们描绘了我们既强大又无能的感觉,同时表达愤怒和爱,在表达骄傲和谦卑之间挣扎。《设计回忆录》倡导设计师在考虑问题/解决方案时应谨慎对待父母的经验。最后,我们反思了我们共同的回忆录制作实践,以及女权主义和酷儿理论中的其他方法,如何提出了困扰这些优化和改进叙事的策略。总的来说,我们提出了一个案例,为那些觉得自己只是将就或达不到要求的母亲设计,以减轻她们不断寻求改善的焦虑。
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引用次数: 13
Troubling Design 令人不安的设计
Pub Date : 2020-08-25 DOI: 10.1145/3397199
M. Søndergaard
The euphemism “female trouble” (discreetly referring to women's health experiences) suggests that trouble is linked to women and bodily transitions women can go through. However, trouble is not only a noun; it is also a verb with a strong feminist tradition. In this article, I present troubling design; a theoretically grounded and practice-oriented design program for designing with women's health. Troubling design brings to matter how trouble is an implicit condition of designing ethical and responsible technologies for women's health. By designing with trouble, troubling design encourages designers and researchers to develop knowledge embedded in criticality and questioning status quo, in order to expand their perspectives on designing with intimate and tabooed bodily experiences. Grounded in feminist theory and research-through-design, troubling design contributes with analytical and generative design knowledge articulated through design examples and three practices: staying with the wrong, curious visiting, and collective imagining.
“女性问题”这一委婉说法(谨慎地指女性的健康经历)表明,问题与女性和女性可能经历的身体转变有关。然而,trouble不仅仅是一个名词;它也是一个带有强烈女权主义传统的动词。在本文中,我提出了令人不安的设计;一个理论基础和实践为导向的设计方案与妇女的健康设计。令人不安的设计带来了问题,麻烦是设计合乎道德和负责任的妇女健康技术的隐含条件。通过设计麻烦,麻烦的设计鼓励设计师和研究人员发展知识嵌入临界和质疑现状,以扩大他们的视角设计与亲密和禁忌的身体体验。以女权主义理论和设计研究为基础,“麻烦设计”通过设计实例和三种实践(与错误保持一致,好奇的访问和集体想象)阐述了分析性和生成性的设计知识。
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引用次数: 6
Reimagining (Women’s) Health 重塑(女性)健康
Pub Date : 2020-08-25 DOI: 10.1145/3404218
O. Keyes, Burren Peil, R. Williams, Katta Spiel
An ever-increasing body of work within HCI investigates questions of around “Women’s Health” with the aim to disrupt the status quo of defaulting to an implicit norm of cis-male bodies. This laudable and feminist project has the potential to drastically improve the inclusivity and availability of health care. To explore how this research attends to gender, embodiment and identity, we conducted a critical discourse analysis of 17 publications explicitly positioning themselves as works concerned with “Women’s Health”. We find essentialised articulations of embodiment and gender, though little discussion on the intersections of race, class, sexuality and cultural contexts. Through two speculative designs, we illustrate potential responses to our analysis: The Shadow Zine, a reflection of self and the Compass, a token for community care.1 Our work provides an opportunity to develop a broader frame of gender and health, one that centers (gendered) marginalised health by attending to the power structures of existing medical practices and norms.
在HCI中,越来越多的工作围绕“妇女健康”展开调查,目的是打破默认的顺式男性身体隐性规范的现状。这一值得称赞的女权主义项目有可能大幅提高医疗保健的包容性和可得性。为了探讨本研究如何关注性别、体现和身份,我们对17份明确将自己定位为关注“妇女健康”的出版物进行了批判性话语分析。我们发现化身和性别的本质表达,尽管很少讨论种族,阶级,性和文化背景的交集。通过两个推测性的设计,我们说明了对我们的分析的潜在回应:影子Zine,自我的反映和指南针,社区关怀的象征我们的工作提供了一个发展更广泛的性别和健康框架的机会,通过关注现有医疗实践和规范的权力结构,将(性别)边缘化的健康作为中心。
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引用次数: 20
Introduction to the Special Issue on HCI and the Body 关于人力资本和机构的特刊导言
Pub Date : 2020-08-25 DOI: 10.1145/3406091
Teresa Almeida, Madeline Balaam, Shaowen Bardzell, Lone Koefoed Hansen
ing with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from permissions@acm.org. © 2020 Association for Computing Machinery. 1073-0516/2020/08-ART20 $15.00 https://doi.org/10.1145/3406091 ACM Transactions on Computer-Human Interaction, Vol. 27, No. 4, Article 20. Publication date: August 2020. 20:2 T. Almeida et al. conversations between the editors and between the authors and editors. Inspired byData Feminism [36] and many feminist scholars before that, we wish to hold ourselves to account in terms of the values that we as guest editors of ToCHI share, and the extent towhichwe have been able to uphold ourselves to these values. In curating this Special Issue, we hoped to explore women’s health HCI issues at a global scale. We aimed at highlighting new technologies and new interactions that might respond to core issues affecting women’s health, as well as critically engaging with the sociopolitical context that contributes to health inequality for women and girls worldwide. We wished to generate a pluralistic and intersectional account of women’s health and HCI, one that would speak to issues of race, sexuality, poverty, disability, and aging. In our Call for Papers, we requested potential authors to submit a short abstract of their planned paper, so we could gauge the broader interest in the topic and the variety of issues being addressed. Wewere overwhelmed by the response, and indeedmany interesting topics were raised, and it was very difficult to decide on a manageable number that we would invite to proceed with the development of a full manuscript for review. Among the abstracts we received, we invited 16 groups of authors to submit full-length papers, and eventually we accepted seven papers for this Special Issue, all having been through three rounds of rigorous peer-reviewing process. Our reviewers included both junior and senior scholars, with expertise in HCI, health, feminism, gender, design, Cultural Studies, and Science and Technology Studies (STS). Looking at the submissions received for the Special Issue, there were surprisingly few works on how gender, racism, ageing, poverty, ableism, obesity, rurality, mental wellness, HIV, and cancer intersect with women’s health, as well as work from/about regions such as Africa or South and Central America, or the Middle East. And those that did unfortunately did not make it beyond the peer-reviewing process, despite our efforts to encourage them throughout the process. The lack of such contributions or their rejection during the peer-reviewing process was a disappointment. We were also expecting more contributions from the mainstream health informatics community, but we did not have many, and those we had did not emerge successfully from the reviewing process. Additionally, wewere hoping to receive contributions around emergent technologies andwomen’s health, but we did
也许,这并不奇怪,这么多的论文是从一个活动家的角度发展起来的,无论是作为一个活动家学者的自我认同[43,这个问题],还是揭示企业家行动主义如何导致社会和政治变革[72,这个问题]。当然,对许多人来说也是如此
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引用次数: 13
"I Cannot Do All of This Alone" “我一个人做不完这一切”
Pub Date : 2020-08-17 DOI: 10.1145/3402855
C. E. Smith, Zachary Levonian, Haiwei Ma, Robert Giaquinto, Gemma Lein-Mcdonough, Zixuan Li, S. O'Conner-Von, S. Yarosh
Instrumental support is critical for patients and family caregivers facing life-threatening illnesses, injuries, or chronic conditions (e.g., cancer). We partner with CaringBridge.org—a prominent online health community for journaling about health crises—to conduct a study of instrumental support in the following two phases: a content analysis of 641 journal updates; and a survey of 991 users. Quantitative results show that: (1) patients and family caregivers prefer to receive different types of support than their care networks prefer to provide; (2) people generally have more trust in their closest social connections than acquaintances or businesses to provide instrumental support; and (3) users rate “prayer support” as the most important support category to them. Building on these results, we discuss design implications to accommodate divergent preferences and to expand instrumental support networks. We also discuss the need for future work to empower family caregivers and to support spirituality, an understudied topic in HCI.
对于面临危及生命的疾病、伤害或慢性疾病(如癌症)的患者和家庭照顾者来说,工具性支持至关重要。我们与caringbridge.org(一个记录健康危机的著名在线健康社区)合作,在以下两个阶段开展一项工具性支持研究:对641份期刊更新进行内容分析;以及对991名用户的调查。定量结果表明:(1)患者和家庭照顾者对支持类型的偏好不同于其护理网络所提供的支持类型;(2)人们普遍更信任自己最亲密的社会关系,而不是熟人或企业提供的工具性支持;(3)用户认为“祈祷支持”是他们最重要的支持类别。在这些结果的基础上,我们讨论了适应不同偏好和扩展工具支持网络的设计含义。我们还讨论了未来工作的必要性,以增强家庭照顾者的能力,并支持精神,这是HCI中一个尚未得到充分研究的话题。
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引用次数: 16
TimeToFocus
Pub Date : 2020-08-17 DOI: 10.1145/3396044
J. Borghouts, Duncan P. Brumby, A. Cox
Many computer tasks involve looking up information from different sources, and these self-interruptions can be disruptive. In this article, we investigate whether giving people feedback on how long they are away from their task influences their self-interruption behaviour. We conducted a contextual inquiry on self-interruption behaviour in an office workplace. Participants were observed to postpone physical interruptions until a convenient moment in the task if they were expected to take time. In contrast, observations revealed that digital interruptions were addressed immediately; participants reported these were presumed to be quick to deal with. To increase awareness of time spent on digital interruptions, we developed TimeToFocus, a notification tool showing people the duration of their interruptions while working on a task. A field study deployment of TimeToFocus in an office workplace found that feedback on the duration of interruptions made participants reflect on what they were doing during interruptions. They reported that they used this insight to avoid task-irrelevant activities. To confirm whether participants’ perceptions of the benefit of the tool could be measured, we conducted an online experiment, where participants had to retrieve information from an email sent to their personal email addresses and enter it into a spreadsheet. Participants who used our tool made shorter interruptions, completed the spreadsheet task faster and made fewer data entry errors. We conclude that feedback on the length of interruptions can assist users in focusing on their primary task and thus improve productivity.
许多计算机任务涉及从不同来源查找信息,而这些自我中断可能是破坏性的。在这篇文章中,我们调查了给人们反馈他们离开任务的时间是否会影响他们的自我干扰行为。我们对办公室工作场所的自我打断行为进行了语境调查。研究人员观察到,如果期望参与者花时间完成任务,他们会将物理干扰推迟到方便的时刻。相比之下,观察显示,数字干扰立即得到解决;参与者报告说,这些问题被认为很快就能解决。为了提高人们对花在数字干扰上的时间的意识,我们开发了TimeToFocus,这是一个通知工具,向人们展示他们在工作时被干扰的持续时间。TimeToFocus在办公室工作场所进行的一项实地研究发现,关于打断时间长短的反馈会让参与者反思他们在被打断期间正在做什么。他们报告说,他们利用这种洞察力来避免与任务无关的活动。为了确认参与者对该工具的好处的看法是否可以衡量,我们进行了一个在线实验,参与者必须从发送到他们个人电子邮件地址的电子邮件中检索信息,并将其输入电子表格。使用我们工具的参与者中断的时间更短,完成电子表格任务的速度更快,数据输入错误也更少。我们的结论是,关于中断时间长短的反馈可以帮助用户专注于他们的主要任务,从而提高工作效率。
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引用次数: 8
SMELL SPACE 气味的空间
Pub Date : 2020-08-03 DOI: 10.1145/3402449
E. Maggioni, Robert Cobden, D. Dmitrenko, K. Hornbæk, Marianna Obrist
The human sense of smell is powerful. However, the way we use smell as an interaction modality in human–computer interaction (HCI) is limited. We lack a common reference point to guide designers’ choices when using smell. Here, we map out an olfactory design space to provide designers with such guidance. We identified four key design features: (i) chemical, (ii) emotional, (iii) spatial, and (iv) temporal. Each feature defines a building block for smell-based interaction design and is grounded in a review of the relevant scientific literature. We then demonstrate the design opportunities in three application cases. Each application (i.e., one desktop, two virtual reality implementations) highlights the design choices alongside the implementation and evaluation possibilities in using smell. We conclude by discussing how identifying those design features facilitates a healthy growth of this research domain and contributes to an intermediate-level knowledge space. Finally, we discuss further challenges the HCI community needs to tackle.
人类的嗅觉是强大的。然而,我们在人机交互(HCI)中使用气味作为交互方式的方式是有限的。我们缺乏一个共同的参考点来指导设计师在使用气味时的选择。在这里,我们绘制了一个嗅觉设计空间,为设计师提供这样的指导。我们确定了四个关键的设计特征:(i)化学,(ii)情感,(iii)空间和(iv)时间。每个特性都为基于气味的交互设计定义了一个构建块,并以对相关科学文献的回顾为基础。然后我们在三个应用案例中演示设计机会。每个应用程序(例如,一个桌面,两个虚拟现实实现)都突出了设计选择以及使用气味的实现和评估可能性。最后,我们讨论了识别这些设计特征如何促进该研究领域的健康发展,并为中级知识空间做出贡献。最后,我们讨论了HCI社区需要解决的进一步挑战。
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引用次数: 38
The Menstruating Entrepreneur Kickstarting a New Politics of Women's Health 经期企业家开启女性健康新政治
Pub Date : 2020-08-03 DOI: 10.1145/3397158
Sarah Ng, Shaowen Bardzell, Jeffrey Bardzell
This article addresses itself to two developments in recent HCI research. One is the rising emphasis on women's health, a topic that is often seen as at least partly political. The other development in HCI research is the ongoing interest in supporting democracy and political activism. We present the case of a menstrual cup design project in Taiwan, called the Formoonsa Cup, whose product development led to the change in the legal status of menstrual cups and forcefully challenged a traditional value of hymen maintenance as an expression of “pure” and morally upright womanhood. We argue that this project is significant to HCI research for the following two reasons: first, because the design project is a successful, if complicated, case of political activism, and second, because the design and legalization processes were in part mediated by platform technologies, including social networking, crowdfunding, and direct democracy platforms. Using philosopher Michel Foucault's notion of “subjugated knowledge,” we analyze the case to improve understandings of how design can engage in emancipatory politics in the domain of women's health in HCI. In this case study, we begin with the idea that women's freedom of self-care is the knowledge that is subjugated, though by the end we suggest that subjugated knowledge is a more complex, and troubling, category than this initial evaluation suggests. We also argue that design can critique and intervene when it materializes previously subjugated knowledges and renders them both socially intelligible and politically efficacious.
本文论述了最近HCI研究的两个发展。一个是对妇女健康的日益重视,这个话题通常被视为至少部分带有政治色彩。HCI研究的另一个发展是对支持民主和政治活动的持续兴趣。我们提出一个在台湾的月经杯设计项目,叫做Formoonsa cup,其产品的开发导致了月经杯法律地位的改变,并有力地挑战了传统的价值观,即处女膜维护是“纯洁”和道德正直的女性的表达。我们认为,这个项目对HCI研究具有重要意义,原因有两个:首先,因为这个设计项目是一个成功的(尽管复杂)政治行动主义案例,其次,因为设计和合法化过程在一定程度上是由平台技术介导的,包括社交网络、众筹和直接民主平台。利用哲学家米歇尔·福柯的“被征服的知识”的概念,我们分析了这个案例,以提高对设计如何在HCI中参与妇女健康领域的解放政治的理解。在这个案例研究中,我们一开始的想法是,女性自我照顾的自由是被征服的知识,尽管到最后我们认为,被征服的知识是一个比最初的评估所暗示的更复杂、更令人不安的类别。我们还认为,当设计将先前被征服的知识物质化并使它们既具有社会可理解性又具有政治有效性时,它可以进行批判和干预。
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引用次数: 16
Privacy Norms and Preferences for Photos Posted Online 网上发布照片的隐私规范和偏好
Pub Date : 2020-08-03 DOI: 10.1145/3380960
Roberto Hoyle, Luke Stark, Qatrunnada Ismail, David J. Crandall, Apu Kapadia, D. Anthony
We are surrounded by digital images of personal lives posted online. Changes in information and communications technology have enabled widespread sharing of personal photos, increasing access to aspects of private life previously less observable. Most studies of privacy online explore differences in individual privacy preferences. Here we examine privacy perceptions of online photos considering both social norms, collectively—shared expectations of privacy and individual preferences. We conducted an online factorial vignette study on Amazon’s Mechanical Turk (n = 279). Our findings show that people share common expectations about the privacy of online images, and these privacy norms are socially contingent and multidimensional. Use of digital technologies to share personal photos is influenced by social context as well as individual preferences, while such sharing can affect the social meaning of privacy.
我们被网上发布的个人生活的数码照片所包围。信息和通信技术的变化使得个人照片的广泛共享成为可能,从而增加了人们对以前不太引人注目的私人生活方面的了解。大多数关于网络隐私的研究都探讨了个人隐私偏好的差异。在这里,我们从社会规范、集体共享的隐私期望和个人偏好两方面来考察在线照片的隐私观念。我们对亚马逊的土耳其机器人进行了在线因子研究(n = 279)。我们的研究结果表明,人们对网络图像的隐私有着共同的期望,这些隐私规范是社会偶然的和多维的。使用数字技术分享个人照片受到社会背景和个人偏好的影响,而这种分享会影响隐私的社会意义。
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引用次数: 23
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ACM Transactions on Computer-Human Interaction (TOCHI)
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