Pub Date : 2023-06-14DOI: 10.18502/mshsj.v8i1.12887
Mahdi M. Hadi, Ali Jahan, Lila Najafi, Mohamad Ali Shariat
Background: Due to the level of complexity of healthcare organizations, many factors play a role in improving health services. Therefore, it is necessary to develop a systematic approach to evaluate their efficiency and management system. Balanced scorecard can play a role in this field as an evaluation system by examining the cause-and-effect relationship of goals and drawing a strategy map. Therefore, the purpose of this research was to develop a strategy map for healthcare centers with a balanced scorecard approach. Methods: This was a qualitative and applied research conducted using mixed methods in 2019. The statistical population of the research included all health experts from medical sciences universities across the country, 15 of whom were selected based on a targeted snowball sampling. First, through the review of texts and articles related to the literature on the subject with a general search in foreign and domestic electronic databases, a list of balanced scorecard views and the goals related to health and treatment centers of comprehensive health service centers was identified. After that, through a researcher-made questionnaire, by asking experts their opinions using fuzzy Delphi method in 2 steps, the views and goals related to comprehensive health service centers were identified. Then, through the relationships of improved network analysis process technique based on DEMETEL, in 4 steps by Excel 2016 and Matlab 2014 software, the relationships between them were examined. Finally, the effect of goals and views on each other was determined, and a strategy map was drawn. Results: In this research, social responsibility, as a new perspective and the attitudes of patients and society, financial status and performance improvement, growth and development, and internal processes, replaced the main perspectives of the balanced scorecard, and social responsibility was designated as a new perspective. By examining the relationship between them, the perspectives of growth and development, intra-organizational processes, social responsibility, and other views were found to be effective. Conclusion: Considering the complexity of the activities regarding comprehensive health service centers, replacing the views appropriate to the comprehensive health service centers with the main views provided by Kaplan and Norton (2004) can obtain the best results regarding the goals and strategy. Based on the cause-effect relationship of views, strengthening views and effective goals creates value for effective goals. Investing on influential views and goals will empower and promote the development of balance between income and expense, and the optimal use of resources will improve the views of society and patients and the quality of services, which is the main goal of comprehensive health service centers.
{"title":"Designing a Strategy Map for Healthcare Centers with Balanced Scorecard Approach","authors":"Mahdi M. Hadi, Ali Jahan, Lila Najafi, Mohamad Ali Shariat","doi":"10.18502/mshsj.v8i1.12887","DOIUrl":"https://doi.org/10.18502/mshsj.v8i1.12887","url":null,"abstract":"Background: Due to the level of complexity of healthcare organizations, many factors play a role in improving health services. Therefore, it is necessary to develop a systematic approach to evaluate their efficiency and management system. Balanced scorecard can play a role in this field as an evaluation system by examining the cause-and-effect relationship of goals and drawing a strategy map. Therefore, the purpose of this research was to develop a strategy map for healthcare centers with a balanced scorecard approach. \u0000Methods: This was a qualitative and applied research conducted using mixed methods in 2019. The statistical population of the research included all health experts from medical sciences universities across the country, 15 of whom were selected based on a targeted snowball sampling. First, through the review of texts and articles related to the literature on the subject with a general search in foreign and domestic electronic databases, a list of balanced scorecard views and the goals related to health and treatment centers of comprehensive health service centers was identified. After that, through a researcher-made questionnaire, by asking experts their opinions using fuzzy Delphi method in 2 steps, the views and goals related to comprehensive health service centers were identified. Then, through the relationships of improved network analysis process technique based on DEMETEL, in 4 steps by Excel 2016 and Matlab 2014 software, the relationships between them were examined. Finally, the effect of goals and views on each other was determined, and a strategy map was drawn. \u0000Results: In this research, social responsibility, as a new perspective and the attitudes of patients and society, financial status and performance improvement, growth and development, and internal processes, replaced the main perspectives of the balanced scorecard, and social responsibility was designated as a new perspective. By examining the relationship between them, the perspectives of growth and development, intra-organizational processes, social responsibility, and other views were found to be effective. \u0000Conclusion: Considering the complexity of the activities regarding comprehensive health service centers, replacing the views appropriate to the comprehensive health service centers with the main views provided by Kaplan and Norton (2004) can obtain the best results regarding the goals and strategy. Based on the cause-effect relationship of views, strengthening views and effective goals creates value for effective goals. Investing on influential views and goals will empower and promote the development of balance between income and expense, and the optimal use of resources will improve the views of society and patients and the quality of services, which is the main goal of comprehensive health service centers.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129356730","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-14DOI: 10.18502/mshsj.v8i1.12891
Farshid Aslani, Mohamad Mehtari, Nahid Rafiyan
Background: Empowerment allows health managers to make a conscious choice to improve the quality of care. On the other hand, one of the factors that may affect psychological aspects of employees and decrease job participation of employees is imposter syndrome. The main goal of this research was to determine the effect of imposter syndrome on job involvement with the mediating role of structural empowerment of employees. Methods: This was a descriptive-analytical study conducted cross-sectionally in 2021. The statistical population of the present study included all employees (1300) working in Isfahan University of Medical Sciences. The sample size was estimated to be 297 people through Cochran method and stratified random sampling method. Data collection tools included the standard imposter questionnaires of Klans and Ames (1987), Shafli et al.'s job involvement questionnaire (2006), and Maleki et al.'s structural empowerment questionnaire (2012). Face validity was confirmed by professors and experts, convergent validity with a mean variance of greater than 0.5, and divergent validity was confirmed using Fornell and Larker methods. Also, the reliability of the instrument was confirmed with the Cronbach's alpha of greater than 0.7. Data analysis was done with descriptive and inferential statistical tests using structural equation method and SPSS 22 and PLS 3 statistical software. Results: Based on the analysis of research variables, imposter syndrome had a negative and significant effect (P < 0.001) on job involvement and structural empowerment of employees with path coefficients of - 0.349 and - 0.856, respectively. There was a positive and significant correlation (P < 0.001) between structural empowerment of employees' job involvement and a path coefficient of 0.452. Finally, self-destructive syndrome with the mediating role of structural empowerment had a significant and negative effect (P < 0.001) on job involvement of employees with a path coefficient of - 0.386. Conclusion: Structural empowerment is associated with higher work efficiency and engagement among employees. Accordingly, structural empowerment may increase work engagement by stimulating employees' intrinsic and extrinsic motivation. But the presence of employees with imposter syndrome leads to the opposite effect.
{"title":"The Effect of Impostor Syndrome on Job Involvement with Mediating Role of Structural Empowerment regarding the Employees of Isfahan University of Medical Sciences","authors":"Farshid Aslani, Mohamad Mehtari, Nahid Rafiyan","doi":"10.18502/mshsj.v8i1.12891","DOIUrl":"https://doi.org/10.18502/mshsj.v8i1.12891","url":null,"abstract":"Background: Empowerment allows health managers to make a conscious choice to improve the quality of care. On the other hand, one of the factors that may affect psychological aspects of employees and decrease job participation of employees is imposter syndrome. The main goal of this research was to determine the effect of imposter syndrome on job involvement with the mediating role of structural empowerment of employees. \u0000Methods: This was a descriptive-analytical study conducted cross-sectionally in 2021. The statistical population of the present study included all employees (1300) working in Isfahan University of Medical Sciences. The sample size was estimated to be 297 people through Cochran method and stratified random sampling method. Data collection tools included the standard imposter questionnaires of Klans and Ames (1987), Shafli et al.'s job involvement questionnaire (2006), and Maleki et al.'s structural empowerment questionnaire (2012). Face validity was confirmed by professors and experts, convergent validity with a mean variance of greater than 0.5, and divergent validity was confirmed using Fornell and Larker methods. Also, the reliability of the instrument was confirmed with the Cronbach's alpha of greater than 0.7. Data analysis was done with descriptive and inferential statistical tests using structural equation method and SPSS 22 and PLS 3 statistical software. \u0000Results: Based on the analysis of research variables, imposter syndrome had a negative and significant effect (P < 0.001) on job involvement and structural empowerment of employees with path coefficients of - 0.349 and - 0.856, respectively. There was a positive and significant correlation (P < 0.001) between structural empowerment of employees' job involvement and a path coefficient of 0.452. Finally, self-destructive syndrome with the mediating role of structural empowerment had a significant and negative effect (P < 0.001) on job involvement of employees with a path coefficient of - 0.386. \u0000Conclusion: Structural empowerment is associated with higher work efficiency and engagement among employees. Accordingly, structural empowerment may increase work engagement by stimulating employees' intrinsic and extrinsic motivation. But the presence of employees with imposter syndrome leads to the opposite effect.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127523263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-12DOI: 10.18502/mshsj.v7i4.12179
Mehdi Haddadzade, Alie Sadat Motevalian Bafghi
Background: The performance of an organization is affected by activities of other supply chain members. The key issue in a supply chain is the coordinated management and control of all these activities, which is achieved through proper integration of the supply chain. Therefore, this study was conducted with the aim of investigating the effect of internal and external integration on the performance of hospital with the mediating role of added value of the supply chain in Hazrat Valiasr Bafaq Hospital. Methods: The current cross-sectional research was conducted with the structural equation approach in 1400. The statistical population included all the employees (250 people) of Hazrat Waliasr Bafaq Hospital, 163 of whom were randomly selected based on Cochran's formula. Data collection tools included value added questionnaires of supply chain, internal integration, external integration and performance. The validity of the instruments was investigated and confirmed using convergent and divergent validity, and reliability was studied using Cronbach's alpha and composite reliability. The structural equations model and SPSS 24 and LISREL 8 software were used to analyze the data. Results: Findings showed that internal integration with a significant value of 1/925 and path coefficient = 0/177 does not affect performance, and external integration with a significant value of 5/670 and path coefficient = 0/446 had a positive and significant effect on performance. Moreover, internal integration with a significant value of 2/281 and path coefficient = 0/265, and external integration with a significant value of 5/586 and path coefficient = 0/495 had a significant positive effect on the added value of the supply chain. The added value of the supply chain had a positive and significant effect on performance with a significant value of 2/315 and path coefficient = 0/231. In addition, the added value of the supply chain explains the mediating role between integration and performance. The quality of the final model of the research had a good fit with the overall model fit index (0.38). Conclusion: The findings of this study showed that External integration has a significant effect on both the performance and supply chain value addition. But internal integration only affects supply chain value addition. It was also found that interdepartmental coordination is one of the important parameters for improving hospital performance. According to the results of this research, it is suggested that all the internal activities of the hospital be carried out based on a written program. Moreover, a special focus on the added value of the supply chain should be included as one of the hospital's strategies.
{"title":"The Impact of Internal and External Integration on Hospital Performance in Context with Supply Chain Value Addition","authors":"Mehdi Haddadzade, Alie Sadat Motevalian Bafghi","doi":"10.18502/mshsj.v7i4.12179","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12179","url":null,"abstract":"Background: The performance of an organization is affected by activities of other supply chain members. The key issue in a supply chain is the coordinated management and control of all these activities, which is achieved through proper integration of the supply chain. Therefore, this study was conducted with the aim of investigating the effect of internal and external integration on the performance of hospital with the mediating role of added value of the supply chain in Hazrat Valiasr Bafaq Hospital. \u0000Methods: The current cross-sectional research was conducted with the structural equation approach in 1400. The statistical population included all the employees (250 people) of Hazrat Waliasr Bafaq Hospital, 163 of whom were randomly selected based on Cochran's formula. Data collection tools included value added questionnaires of supply chain, internal integration, external integration and performance. The validity of the instruments was investigated and confirmed using convergent and divergent validity, and reliability was studied using Cronbach's alpha and composite reliability. The structural equations model and SPSS 24 and LISREL 8 software were used to analyze the data. \u0000Results: Findings showed that internal integration with a significant value of 1/925 and path coefficient = 0/177 does not affect performance, and external integration with a significant value of 5/670 and path coefficient = 0/446 had a positive and significant effect on performance. Moreover, internal integration with a significant value of 2/281 and path coefficient = 0/265, and external integration with a significant value of 5/586 and path coefficient = 0/495 had a significant positive effect on the added value of the supply chain. The added value of the supply chain had a positive and significant effect on performance with a significant value of 2/315 and path coefficient = 0/231. In addition, the added value of the supply chain explains the mediating role between integration and performance. The quality of the final model of the research had a good fit with the overall model fit index (0.38). \u0000Conclusion: The findings of this study showed that External integration has a significant effect on both the performance and supply chain value addition. But internal integration only affects supply chain value addition. It was also found that interdepartmental coordination is one of the important parameters for improving hospital performance. According to the results of this research, it is suggested that all the internal activities of the hospital be carried out based on a written program. Moreover, a special focus on the added value of the supply chain should be included as one of the hospital's strategies.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130693846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-12DOI: 10.18502/mshsj.v7i4.12175
M. Hasani, Hasan Abolghasem Gorji, Asaad Ranaei, S. Rezaee, N. Niknam
Background: Safety culture is the basis and dominant part of patient's safety, and is considered as the main axis of safety promotion programs and service quality. The purpose of this study was to explain the challenges of safety culture in Iranian educational centers with a qualitative approach. Methods: This study was a contractual qualitative content analysis which conducted in 1400. The study population consisted of people who had 5 years of experience in taking care patient or working in the patient's safety and quality control unit in teaching and medical centers affiliated to Tehran University of Medical Sciences. Study data were saturated by purposeful snowball sampling and in-depth and semi-structured interviews with 25 participants. “Granheim and Landman approaches” and “Goba and Lincoln criteria” were used to analyze the data and solidify the research. The process of coding and analyzing research data was performed simultaneously; Finally, the extracted categories and subcategories were confirmed by the interviewees. MaxQDA 10 was used to analyze data. Results: By analyzing the interviews, 331 codes, 7 categories and 20 subcategories were extracted. Lack of reporting errors, poor culture regarding no-blame, staffing issues, low understanding of patient safety, poor management support for patient safety, poor teamwork between units, and lack of open organizational communication were the main categories found and the most important challenges of safety culture in teaching and medical hospitals. Conclusion: According to the findings of the research, developing codified and continuous educational programs, strengthening teamwork and communication, adopting a comprehensive approach to increase the presence of all members of the treatment team in the process of reporting, and analyzing and implementing error prevention programs are among the requirements for improving and promoting the safety culture and quality of service to patients.
{"title":"Challenges of Safety Culture in Educational and Medical Hospitals: A Qualitative Study in Tehran","authors":"M. Hasani, Hasan Abolghasem Gorji, Asaad Ranaei, S. Rezaee, N. Niknam","doi":"10.18502/mshsj.v7i4.12175","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12175","url":null,"abstract":"Background: Safety culture is the basis and dominant part of patient's safety, and is considered as the main axis of safety promotion programs and service quality. The purpose of this study was to explain the challenges of safety culture in Iranian educational centers with a qualitative approach. \u0000Methods: This study was a contractual qualitative content analysis which conducted in 1400. The study population consisted of people who had 5 years of experience in taking care patient or working in the patient's safety and quality control unit in teaching and medical centers affiliated to Tehran University of Medical Sciences. Study data were saturated by purposeful snowball sampling and in-depth and semi-structured interviews with 25 participants. “Granheim and Landman approaches” and “Goba and Lincoln criteria” were used to analyze the data and solidify the research. The process of coding and analyzing research data was performed simultaneously; Finally, the extracted categories and subcategories were confirmed by the interviewees. MaxQDA 10 was used to analyze data. \u0000Results: By analyzing the interviews, 331 codes, 7 categories and 20 subcategories were extracted. Lack of reporting errors, poor culture regarding no-blame, staffing issues, low understanding of patient safety, poor management support for patient safety, poor teamwork between units, and lack of open organizational communication were the main categories found and the most important challenges of safety culture in teaching and medical hospitals. \u0000Conclusion: According to the findings of the research, developing codified and continuous educational programs, strengthening teamwork and communication, adopting a comprehensive approach to increase the presence of all members of the treatment team in the process of reporting, and analyzing and implementing error prevention programs are among the requirements for improving and promoting the safety culture and quality of service to patients.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115438911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-12DOI: 10.18502/mshsj.v7i4.12176
Hosseinali Livani, Ali farhadi mahalli, A. Matoufi
Background: Medical tourism as a money-making industry in the world has led to the increasing competition of countries to attract the maximum number of tourists. Considering the growing international competition in this field, in order to properly utilize the capabilities of Golestan province, this research was conducted with the aim of analysis and explaining the dimensions and components that promote and hinder the implementation of medical tourism policies in Golestan province. Methods: This research was conducted using the qualitative method based on the Grounded theory in 2020. Data collection was conducted through in-depth and semi-structured interviews. The research population included experts such as managers and faculty members of the university of medical sciences and public and private hospitals, managers and officials of the General Office of Cultural Heritage and Tourism, and travel agencies, doctors and nurses with at least 5 years of relevant work experience and expertise in the field of medical tourism. Purposive sampling was done and continued until data saturation. Finally, 13 people were interviewed. Data analysis was done simultaneously with data collection through Open, Axial and Selective coding and MaxQDA 2020 software. Results: The findings of the present study showed that the promoting and hindering factors for the implementation of medical tourism policies in Golestan province were categorized in the form of 263 codes, 65 concepts, 9 subcategories and 5 main categories. They consisted of climatic and environmental attractions, organizational architecture, policymaking system, capacity development and service quality and strategic management. Conclusion: Using the results of this study, the policymakers of medical tourism in Golestan province can predict the appropriate implementation instrument regarding the policy-making process to develop medical tourism, income and business in Golestan province.
背景:医疗旅游作为世界上一个赚钱的行业,导致各国之间的竞争越来越激烈,以吸引最多的游客。考虑到这一领域日益激烈的国际竞争,为了适当地利用戈列斯坦省的能力,本研究旨在分析和解释促进和阻碍戈列斯坦省医疗旅游政策实施的维度和组成部分。方法:本研究采用基于2020年接地理论的定性方法进行。通过深度访谈和半结构化访谈进行数据收集。研究对象包括在医疗旅游领域具有5年以上相关工作经验和专业知识的医学大学、公立和私立医院的管理人员和教师、文化遗产和旅游总局的管理人员和官员、旅行社、医生和护士等专家。进行有目的的抽样并继续进行,直到数据饱和。最后,我们采访了13个人。通过Open, Axial and Selective coding和MaxQDA 2020软件同时进行数据分析和数据采集。结果:研究结果表明,哥列斯坦省医疗旅游政策实施的促进和阻碍因素可分为263个代码、65个概念、9个小类和5个主要类。它们包括气候和环境吸引力、组织架构、决策体系、能力发展和服务质量以及战略管理。结论:利用本研究的结果,戈列斯坦省医疗旅游政策制定者可以在决策过程中预测合适的实施工具,以发展戈列斯坦省的医疗旅游、收入和业务。
{"title":"Analysis of Promoting and Hindering Factors for Implementation of Medical Tourism Policies: Case Study in Golestan Province","authors":"Hosseinali Livani, Ali farhadi mahalli, A. Matoufi","doi":"10.18502/mshsj.v7i4.12176","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12176","url":null,"abstract":"Background: Medical tourism as a money-making industry in the world has led to the increasing competition of countries to attract the maximum number of tourists. Considering the growing international competition in this field, in order to properly utilize the capabilities of Golestan province, this research was conducted with the aim of analysis and explaining the dimensions and components that promote and hinder the implementation of medical tourism policies in Golestan province. \u0000Methods: This research was conducted using the qualitative method based on the Grounded theory in 2020. Data collection was conducted through in-depth and semi-structured interviews. The research population included experts such as managers and faculty members of the university of medical sciences and public and private hospitals, managers and officials of the General Office of Cultural Heritage and Tourism, and travel agencies, doctors and nurses with at least 5 years of relevant work experience and expertise in the field of medical tourism. Purposive sampling was done and continued until data saturation. Finally, 13 people were interviewed. Data analysis was done simultaneously with data collection through Open, Axial and Selective coding and MaxQDA 2020 software. \u0000Results: The findings of the present study showed that the promoting and hindering factors for the implementation of medical tourism policies in Golestan province were categorized in the form of 263 codes, 65 concepts, 9 subcategories and 5 main categories. They consisted of climatic and environmental attractions, organizational architecture, policymaking system, capacity development and service quality and strategic management. \u0000Conclusion: Using the results of this study, the policymakers of medical tourism in Golestan province can predict the appropriate implementation instrument regarding the policy-making process to develop medical tourism, income and business in Golestan province.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128755904","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-12DOI: 10.18502/mshsj.v7i4.12174
Seyed Ali Salehi Koocheh Baghi, M. Rahmaty, Davood Kia Kojouri
Background: Considering the high goals of an organization, one of the most important tasks of organizations is to motivate employees as the strategic assets of the organization. The phenomenon of organizational insentience has been one of the main challenges in recent years and refers to a situation in which employees of the organization are not motivated toward their organizational environment. Accordingly, the present study aims to develop the scale of organizational insentience in the Red Crescent Society of the Islamic Republic of Iran. Methods: The present study was conducted through a mixed method in 2022. The qualitative part has been done using the grounded theory approach and based on semi-structured and in-depth interviews with 21 experts selected through purposive and snowball samplings. Furthermore, the quantitative part has been done by the structural equations modeling with partial least squares approach and Smart PLS3 software. The statistical population of the research in the quantitative part included all the executives (110 people) of the Tehran Red Crescent Organization. With a random sampling method based on Cochran formula, 85 people were selected, and for further confidence and reducing the sampling error, 90 individuals were selected for the sample. To collect data in a quantitative part, the researcher-made questionnaire regarding organizational insentience derived from the research model was used. It included 34 items in the form of a 5-point Likert scale. The reliability of the questionnaire was assessed through Cronbach's alpha coefficient, and combined reliability and validity were assessed through the construct validity method, both of which were confirmed based on the results. Results: In the qualitative part, after 3 stages of open, central and selective coding, the research model including 6 main categories (central category; causal, intervening, and background conditions; strategies and consequences of organizational insentience) and 29 sub-categories were presented. The results of the quantitative part showed that causal conditions with a significant value of (0.001) and path coefficient of (0.725) had a significant and positive effect on the central category, and intervening conditions with a significant value of (0.003) and path coefficient of (0.221), background conditions with a significant value of (0.002) and path coefficient of (0.410) and central category with a significant value of (0.023) and path coefficient of (0.334) had a positive and significant effect on strategies. Moreover, strategies with a significant value of (0.001) and path coefficient of (0.347) had a positive and significant effect on the individual and organizational consequences of insentience in Tehran Red Crescent population. Conclusion: The results demonstrated that the model presented in this study was a suitable model for knowledge and awareness of managers in the field of concepts and categories affecting organizational insenti
{"title":"Organizational Insentience in the Red Crescent Population: Model Development with a Mixed Methods Approach","authors":"Seyed Ali Salehi Koocheh Baghi, M. Rahmaty, Davood Kia Kojouri","doi":"10.18502/mshsj.v7i4.12174","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12174","url":null,"abstract":"Background: Considering the high goals of an organization, one of the most important tasks of organizations is to motivate employees as the strategic assets of the organization. The phenomenon of organizational insentience has been one of the main challenges in recent years and refers to a situation in which employees of the organization are not motivated toward their organizational environment. Accordingly, the present study aims to develop the scale of organizational insentience in the Red Crescent Society of the Islamic Republic of Iran. \u0000Methods: The present study was conducted through a mixed method in 2022. The qualitative part has been done using the grounded theory approach and based on semi-structured and in-depth interviews with 21 experts selected through purposive and snowball samplings. Furthermore, the quantitative part has been done by the structural equations modeling with partial least squares approach and Smart PLS3 software. The statistical population of the research in the quantitative part included all the executives (110 people) of the Tehran Red Crescent Organization. With a random sampling method based on Cochran formula, 85 people were selected, and for further confidence and reducing the sampling error, 90 individuals were selected for the sample. To collect data in a quantitative part, the researcher-made questionnaire regarding organizational insentience derived from the research model was used. It included 34 items in the form of a 5-point Likert scale. The reliability of the questionnaire was assessed through Cronbach's alpha coefficient, and combined reliability and validity were assessed through the construct validity method, both of which were confirmed based on the results. \u0000Results: In the qualitative part, after 3 stages of open, central and selective coding, the research model including 6 main categories (central category; causal, intervening, and background conditions; strategies and consequences of organizational insentience) and 29 sub-categories were presented. The results of the quantitative part showed that causal conditions with a significant value of (0.001) and path coefficient of (0.725) had a significant and positive effect on the central category, and intervening conditions with a significant value of (0.003) and path coefficient of (0.221), background conditions with a significant value of (0.002) and path coefficient of (0.410) and central category with a significant value of (0.023) and path coefficient of (0.334) had a positive and significant effect on strategies. Moreover, strategies with a significant value of (0.001) and path coefficient of (0.347) had a positive and significant effect on the individual and organizational consequences of insentience in Tehran Red Crescent population. \u0000Conclusion: The results demonstrated that the model presented in this study was a suitable model for knowledge and awareness of managers in the field of concepts and categories affecting organizational insenti","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134037515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-12DOI: 10.18502/mshsj.v7i4.12173
T. Soltani
The epidemiologic transition has caused the hospitals to focus on health promotion strategies in order to improve the health of their patients and staff. It is one of the reasons that justify institutionalizing the concept of prevention and health promotion among all hospital personnel, empowering patients and interacting with society. It is possible to use this high capacity with lowest cost and introduce the concept of improving the health of hospitals into their organizational culture.
{"title":"The Necessity of Implementing Health Promotion Programs in Hospitals","authors":"T. Soltani","doi":"10.18502/mshsj.v7i4.12173","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12173","url":null,"abstract":"The epidemiologic transition has caused the hospitals to focus on health promotion strategies in order to improve the health of their patients and staff. It is one of the reasons that justify institutionalizing the concept of prevention and health promotion among all hospital personnel, empowering patients and interacting with society. It is possible to use this high capacity with lowest cost and introduce the concept of improving the health of hospitals into their organizational culture.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126422851","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-12DOI: 10.18502/mshsj.v7i4.12178
Rohollah Mirjalili, Malike Beheshti Far, H. Kazemi
Background: A good and healthy communication between the physician and patient and the therapeutic staff is the basis of good medical care, and communication skills play an important role in patient's satisfaction and their treatment. The aim of this study was to explore the physicians' communication in public hospitals of Yazd city using phenomenological methods. Methods: This qualitative research was conducted using the phenomenology method from January 2021 to August 2022. The location of the study was 2 hospitals affiliated to Shahid Sadoughi University of Yazd. The statistical population included general practitioners and specialists from the government hospitals of Yazd city. Among these doctors, 12 people who had a working experience of more than 11 years and were willing to cooperate with the researcher were selected as the sample using a selective and purposive method. Data were collected through interviews. Lincoln and Guba criteria were used to assess validity and reliability of the research, and these data were analyzed by NVIVO11 software. Results: Results demonstrated that physicians' communication pattern consisted of 11 sub-themes: psychological factors; family factors; lack of skills; information disorders; challenges related to patients, colleagues, and medical profession; hospital environment; social harm; and religious factors. These sub-themes were categorized into five main themes: environmental, individual, communicative, cultural, and professional aspects. Conclusion: Establishing a proper relationship between the patient and physician is the essential component of a high quality medical care. Improving this relationship will cause patient's more commitment to the treatment, more satisfaction with the medical team, and less medical errors and complaints.
{"title":"Investigating the Communication Apprehension Model of Physicians in Public Hospitals of Yazd City","authors":"Rohollah Mirjalili, Malike Beheshti Far, H. Kazemi","doi":"10.18502/mshsj.v7i4.12178","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12178","url":null,"abstract":"Background: A good and healthy communication between the physician and patient and the therapeutic staff is the basis of good medical care, and communication skills play an important role in patient's satisfaction and their treatment. The aim of this study was to explore the physicians' communication in public hospitals of Yazd city using phenomenological methods. \u0000Methods: This qualitative research was conducted using the phenomenology method from January 2021 to August 2022. The location of the study was 2 hospitals affiliated to Shahid Sadoughi University of Yazd. The statistical population included general practitioners and specialists from the government hospitals of Yazd city. Among these doctors, 12 people who had a working experience of more than 11 years and were willing to cooperate with the researcher were selected as the sample using a selective and purposive method. Data were collected through interviews. Lincoln and Guba criteria were used to assess validity and reliability of the research, and these data were analyzed by NVIVO11 software. \u0000Results: Results demonstrated that physicians' communication pattern consisted of 11 sub-themes: psychological factors; family factors; lack of skills; information disorders; challenges related to patients, colleagues, and medical profession; hospital environment; social harm; and religious factors. These sub-themes were categorized into five main themes: environmental, individual, communicative, cultural, and professional aspects. \u0000Conclusion: Establishing a proper relationship between the patient and physician is the essential component of a high quality medical care. Improving this relationship will cause patient's more commitment to the treatment, more satisfaction with the medical team, and less medical errors and complaints.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133652800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-12DOI: 10.18502/mshsj.v7i4.12177
M. Kabiri Naeini, Mohtaramsadat Hosseini, Zeynab Elahi
Background: Considering the impact of employees' motivation on the quantity and quality of their performance, it is necessary that managers pay attention to the variables which strengthen and weaken motivation. Social support means being accepted by society and appreciating the employees' services by people, which can be effective in reducing job stress and tensions and improving employees' motivation. Occupational stress is a phenomenon in which employees are caught when facing expectations beyond their known capacity. It manifests itself in the form of physiological, psychological and behavioral effects. The aim of this article is to examine the effect of social support on the motivation of health sector employees with the mediating role of job stress in the health and treatment sector of Yazd. Methods: The present cross-sectional study was conducted on the employees of the health and treatment in Yazd in 2021. Using Cronbach's alpha formula, 346 employees were selected by simple random method. The required data were collected by 3 standard questionnaires: Haynes et al, Perry and Karnavaq et al. The convergent, divergent, and content validity and the composite reliability coefficient of the questionnaire were confirmed by the opinion of management professors and experts of Yazd health and treatment department. Using Cronbach's alpha test, its internal consistency was confirmed. In order to analyze data, descriptive statistics and structural equation model and SPSS 20 and AMOS 18 software were used. Results: 3 research hypotheses were confirmed through the path test and structural equation model. The findings showed that social support with the critical value of (3.163) and path coefficient of (0.85) had a positive and significant effect on employees' motivation (P = 0.002). Social support had a negative and significant effect (P = 0/042) on job stress with the critical value of (- 2.996) and path coefficient of (- 0.17). Job stress also had a negative and significant effect (P = 0.001) on employees' motivation with a critical value of (- 2.308) and the path coefficient of (- 0.28). Finally, job stress played a mediating role regarding the test statistic (2.12) in the path of these 2 variables. Conclusion: As the coverage of social support increases, mental health and occupational motivation of each individual improve, and finally, stress-related factors will be reduced.
背景:考虑到员工的动机对其绩效数量和质量的影响,管理者有必要关注强化和削弱动机的变量。社会支持是指被社会所接受,员工的服务被人们所赞赏,这可以有效地减少工作压力和紧张,提高员工的积极性。职业压力是一种现象,员工在面临超出其已知能力的期望时陷入困境。它表现为生理、心理和行为效应。本文的目的是考察社会支持对亚兹德卫生和治疗部门卫生部门雇员动机的影响,以及工作压力的中介作用。方法:采用横断面研究方法,对亚兹德市2021年卫生与治疗工作人员进行调查。采用Cronbach’s alpha公式,采用简单随机方法抽取346名员工。所需数据通过3份标准问卷收集:Haynes et al, Perry and Karnavaq et al。问卷的收敛效度、发散效度、内容效度和复合信度系数均得到亚兹德卫生与治疗科管理学教授和专家的意见证实。采用Cronbach’s alpha检验,证实其内部一致性。数据分析采用描述性统计和结构方程模型,采用SPSS 20和AMOS 18软件。结果:通过路径检验和结构方程模型验证了3个研究假设。研究结果显示,社会支持对员工激励有显著的正向影响,临界值为3.163,路径系数为0.85 (P = 0.002)。社会支持对工作压力有显著负向影响(P = 0/042),临界值为(- 2.996),通径系数为(- 0.17)。工作压力对员工激励也有显著的负向影响(P = 0.001),临界值为(- 2.308),路径系数为(- 0.28)。最后,工作压力在这两个变量的路径上对检验统计量(2.12)起中介作用。结论:随着社会支持覆盖率的提高,个体的心理健康状况和职业动机都有所改善,最终导致压力相关因素减少。
{"title":"The Effect of Social Support on the Motivation of Health Workers of Yazd with the Mediating Role of Job Stress","authors":"M. Kabiri Naeini, Mohtaramsadat Hosseini, Zeynab Elahi","doi":"10.18502/mshsj.v7i4.12177","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12177","url":null,"abstract":"Background: Considering the impact of employees' motivation on the quantity and quality of their performance, it is necessary that managers pay attention to the variables which strengthen and weaken motivation. Social support means being accepted by society and appreciating the employees' services by people, which can be effective in reducing job stress and tensions and improving employees' motivation. Occupational stress is a phenomenon in which employees are caught when facing expectations beyond their known capacity. It manifests itself in the form of physiological, psychological and behavioral effects. The aim of this article is to examine the effect of social support on the motivation of health sector employees with the mediating role of job stress in the health and treatment sector of Yazd. \u0000Methods: The present cross-sectional study was conducted on the employees of the health and treatment in Yazd in 2021. Using Cronbach's alpha formula, 346 employees were selected by simple random method. The required data were collected by 3 standard questionnaires: Haynes et al, Perry and Karnavaq et al. The convergent, divergent, and content validity and the composite reliability coefficient of the questionnaire were confirmed by the opinion of management professors and experts of Yazd health and treatment department. Using Cronbach's alpha test, its internal consistency was confirmed. In order to analyze data, descriptive statistics and structural equation model and SPSS 20 and AMOS 18 software were used. \u0000Results: 3 research hypotheses were confirmed through the path test and structural equation model. The findings showed that social support with the critical value of (3.163) and path coefficient of (0.85) had a positive and significant effect on employees' motivation (P = 0.002). Social support had a negative and significant effect (P = 0/042) on job stress with the critical value of (- 2.996) and path coefficient of (- 0.17). Job stress also had a negative and significant effect (P = 0.001) on employees' motivation with a critical value of (- 2.308) and the path coefficient of (- 0.28). Finally, job stress played a mediating role regarding the test statistic (2.12) in the path of these 2 variables. \u0000Conclusion: As the coverage of social support increases, mental health and occupational motivation of each individual improve, and finally, stress-related factors will be reduced.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130060671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-12DOI: 10.18502/mshsj.v7i4.12180
F. Bagheri Sheykhangafshe, H. Farahani, A. Fathi-Ashtiani
Background: The COVID-19 pandemic brought many psychological consequences for patients with chronic low back pain. The present study aimed to assess the effectiveness of acceptance and commitment therapy on emotional regulation and psychological distress in patients with chronic low back pain and COVID-19 anxiety. Methods: This was a semi-experimental study with a pre-test-post-test design and a control group. The statistical population included patients with chronic low back pain in Tehran in 2021. The study sample included 30 patients with chronic low back pain who were selected using the convenience sampling method and were randomly assigned in to two experimental and control groups. The collection tools included COVID-19 anxiety (Alipour et al (2020)), emotional regulation (Gross and John (2003)), and psychological distress (Lovibond and Lovibond (1995)) questionnaires. The experimental group received 8 ninety-minute sessions of therapy based on acceptance and commitment, but the control group did not receive any intervention. Research data were analyzed using descriptive statistics (mean and standard deviation), normality (Shapiro-Wilk test), multivariate covariance analysis, univariate covariance analysis test in Mancova text, and Levene's, Box's and Bartlett's chi-square tests at a significance level of 0.05 through SPSS 24 software. Results: The results of the present study showed that acceptance and commitment therapy has significantly increased emotion regulation (reevaluation and suppression) and reduced psychological distress (depression, anxiety, and stress) in patients suffering from chronic low back pain and COVID-19 anxiety (p < 0.05). Conclusion: Based on the findings, it can be concluded that acceptance and commitment therapy has been able to reduce the psychological problems of patients with chronic low back pain and COVID-19 anxiety. For this purpose, it is suggested to hold workshops and develop programs by psychologists and pain specialists for patients with chronic low back pain.
{"title":"The Effectiveness of Acceptance and Commitment Therapy on Emotional Regulation and Psychological Distress in Patients with Chronic Low Back Pain and COVID-19 Anxiety","authors":"F. Bagheri Sheykhangafshe, H. Farahani, A. Fathi-Ashtiani","doi":"10.18502/mshsj.v7i4.12180","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12180","url":null,"abstract":"Background: The COVID-19 pandemic brought many psychological consequences for patients with chronic low back pain. The present study aimed to assess the effectiveness of acceptance and commitment therapy on emotional regulation and psychological distress in patients with chronic low back pain and COVID-19 anxiety. \u0000Methods: This was a semi-experimental study with a pre-test-post-test design and a control group. The statistical population included patients with chronic low back pain in Tehran in 2021. The study sample included 30 patients with chronic low back pain who were selected using the convenience sampling method and were randomly assigned in to two experimental and control groups. The collection tools included COVID-19 anxiety (Alipour et al (2020)), emotional regulation (Gross and John (2003)), and psychological distress (Lovibond and Lovibond (1995)) questionnaires. The experimental group received 8 ninety-minute sessions of therapy based on acceptance and commitment, but the control group did not receive any intervention. \u0000Research data were analyzed using descriptive statistics (mean and standard deviation), normality (Shapiro-Wilk test), multivariate covariance analysis, univariate covariance analysis test in Mancova text, and Levene's, Box's and Bartlett's chi-square tests at a significance level of 0.05 through SPSS 24 software. \u0000Results: The results of the present study showed that acceptance and commitment therapy has significantly increased emotion regulation (reevaluation and suppression) and reduced psychological distress (depression, anxiety, and stress) in patients suffering from chronic low back pain and COVID-19 anxiety (p < 0.05). \u0000Conclusion: Based on the findings, it can be concluded that acceptance and commitment therapy has been able to reduce the psychological problems of patients with chronic low back pain and COVID-19 anxiety. For this purpose, it is suggested to hold workshops and develop programs by psychologists and pain specialists for patients with chronic low back pain.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"182 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131803940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}