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Designing a Strategy Map for Healthcare Centers with Balanced Scorecard Approach 利用平衡计分卡方法为医疗保健中心设计战略地图
Pub Date : 2023-06-14 DOI: 10.18502/mshsj.v8i1.12887
Mahdi M. Hadi, Ali Jahan, Lila Najafi, Mohamad Ali Shariat
Background: Due to the level of complexity of healthcare organizations, many factors play a role in improving health services. Therefore, it is necessary to develop a systematic approach to evaluate their efficiency and management system.  Balanced scorecard can play a role in this field as an evaluation system by examining the cause-and-effect relationship of goals and drawing a strategy map.  Therefore, the purpose of this research was to develop a strategy map for healthcare centers with a balanced scorecard approach. Methods: This was a qualitative and applied research conducted using mixed methods in 2019. The statistical population of the research included all health experts from medical sciences universities across the country, 15 of whom were selected based on a targeted snowball sampling. First, through the review of texts and articles related to the literature on the subject with a general search in foreign and domestic electronic databases, a list of balanced scorecard views and the goals related to health and treatment centers of comprehensive health service centers was identified. After that, through a researcher-made questionnaire, by asking experts their opinions using fuzzy Delphi method in 2 steps, the views and goals related to comprehensive health service centers were identified. Then, through the relationships of improved network analysis process technique based on DEMETEL, in 4 steps by Excel 2016 and Matlab 2014 software, the relationships between them were examined. Finally, the effect of goals and views on each other was determined, and a strategy map was drawn. Results: In this research, social responsibility, as a new perspective and the attitudes of patients and society, financial status and performance improvement, growth and development, and internal processes, replaced the main perspectives of the balanced scorecard, and social responsibility was designated as a new perspective. By examining the relationship between them, the perspectives of growth and development, intra-organizational processes, social responsibility, and other views were found to be effective. Conclusion: Considering the complexity of the activities regarding comprehensive health service centers, replacing the views appropriate to the comprehensive health service centers with the main views provided by Kaplan and Norton (2004) can obtain the best results regarding the goals and strategy. Based on the cause-effect relationship of views, strengthening views and effective goals creates value for effective goals. Investing on influential views and goals will empower and promote the development of balance between income and expense, and the optimal use of resources will improve the views of society and patients and the quality of services, which is the main goal of comprehensive health service centers.
背景:由于医疗保健组织的复杂性,许多因素在改善医疗服务方面发挥作用。因此,有必要制定一个系统的方法来评估其效率和管理体系。平衡计分卡作为一种评价体系,通过考察目标之间的因果关系,绘制战略地图,可以在这一领域发挥作用。因此,本研究的目的是为采用平衡计分卡方法的医疗保健中心制定战略地图。方法:2019年采用混合方法进行定性和应用研究。本研究的统计人群包括全国医科大学的所有卫生专家,其中15人是通过有针对性的滚雪球抽样选出的。首先,通过查阅国内外电子数据库中与本课题相关的文本和文章,确定了综合卫生服务中心健康与治疗中心相关的平衡计分卡观点和目标清单。然后,通过自制问卷,采用模糊德尔菲法分两步征询专家意见,确定综合卫生服务中心的相关意见和目标。然后,通过改进的基于DEMETEL的网络分析过程技术之间的关系,通过Excel 2016和Matlab 2014软件分4步对它们之间的关系进行检验。最后,确定目标和观点之间的相互影响,并绘制出战略地图。结果:在本研究中,社会责任作为患者与社会的态度、财务状况与绩效改善、成长与发展、内部流程等新的视角取代了平衡计分卡的主要视角,社会责任被指定为新的视角。通过研究它们之间的关系,发现成长和发展、组织内部过程、社会责任和其他观点是有效的。结论:考虑到综合卫生服务中心活动的复杂性,以Kaplan和Norton(2004)提供的主要观点取代适合于综合卫生服务中心的观点,在目标和策略方面可以获得最佳效果。基于观点的因果关系,强化观点与有效目标,为有效目标创造价值。投资于有影响力的观点和目标将增强和促进收支平衡的发展,资源的最佳利用将改善社会和患者的看法和服务质量,这是综合卫生服务中心的主要目标。
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引用次数: 0
The Effect of Impostor Syndrome on Job Involvement with Mediating Role of Structural Empowerment regarding the Employees of Isfahan University of Medical Sciences 伊斯法罕医科大学员工冒名顶替综合症对工作投入的影响:结构授权的中介作用
Pub Date : 2023-06-14 DOI: 10.18502/mshsj.v8i1.12891
Farshid Aslani, Mohamad Mehtari, Nahid Rafiyan
Background: Empowerment allows health managers to make a conscious choice to improve the quality of care. On the other hand, one of the factors that may affect psychological aspects of employees and decrease job participation of employees is imposter syndrome. The main goal of this research was to determine the effect of imposter syndrome on job involvement with the mediating role of structural empowerment of employees. Methods: This was a descriptive-analytical study conducted cross-sectionally in 2021. The statistical population of the present study included all employees (1300) working in Isfahan University of Medical Sciences. The sample size was estimated to be 297 people through Cochran method and stratified random sampling method. Data collection tools included the standard imposter questionnaires of Klans and Ames (1987), Shafli et al.'s job involvement questionnaire (2006), and Maleki et al.'s structural empowerment questionnaire (2012). Face validity was confirmed by professors and experts, convergent validity with a mean variance of greater than 0.5, and divergent validity was confirmed using Fornell and Larker methods. Also, the reliability of the instrument was confirmed with the Cronbach's alpha of greater than 0.7. Data analysis was done with descriptive and inferential statistical tests using structural equation method and SPSS 22 and PLS 3 statistical software. Results: Based on the analysis of research variables, imposter syndrome had a negative and significant effect (P < 0.001) on job involvement and structural empowerment of employees with path coefficients of - 0.349 and - 0.856, respectively. There was a positive and significant correlation (P < 0.001) between structural empowerment of employees' job involvement and a path coefficient of 0.452. Finally, self-destructive syndrome with the mediating role of structural empowerment had a significant and negative effect (P < 0.001) on job involvement of employees with a path coefficient of - 0.386. Conclusion: Structural empowerment is associated with higher work efficiency and engagement among employees. Accordingly, structural empowerment may increase work engagement by stimulating employees' intrinsic and extrinsic motivation. But the presence of employees with imposter syndrome leads to the opposite effect.
背景:授权使卫生管理人员能够有意识地选择提高护理质量。另一方面,影响员工心理方面,降低员工工作参与的因素之一是冒名顶替综合症。本研究的主要目的是确定冒名顶替综合症在员工结构授权的中介作用下对工作投入的影响。方法:这是一项于2021年进行的横断面描述性分析研究。本研究的统计人口包括在伊斯法罕医科大学工作的所有雇员(1300人)。通过Cochran法和分层随机抽样法估计样本量为297人。数据收集工具包括Klans和Ames(1987)的标准冒名者问卷、Shafli等人的工作投入问卷(2006)和Maleki等人的结构授权问卷(2012)。人脸效度由教授和专家确认,收敛效度均方差大于0.5,发散效度采用Fornell和Larker方法确认。Cronbach’s alpha大于0.7,证实了仪器的可靠性。数据分析采用结构方程法和SPSS 22、PLS 3统计软件进行描述性和推理性统计检验。结果:基于研究变量分析,冒名顶替综合症对员工的工作投入和结构授权具有显著负向影响(P < 0.001),路径系数分别为- 0.349和- 0.856。员工工作投入的结构授权与路径系数为0.452呈显著正相关(P < 0.001)。自我毁灭综合症对员工工作投入有显著的负向影响(P < 0.001),其路径系数为- 0.386。结论:结构性授权与员工更高的工作效率和敬业度相关。因此,结构性授权可以通过激发员工的内在动机和外在动机来提高工作投入度。但患有冒名顶替综合症的员工会产生相反的效果。
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引用次数: 0
The Impact of Internal and External Integration on Hospital Performance in Context with Supply Chain Value Addition 供应链增值背景下的内外部整合对医院绩效的影响
Pub Date : 2023-03-12 DOI: 10.18502/mshsj.v7i4.12179
Mehdi Haddadzade, Alie Sadat Motevalian Bafghi
Background: The performance of an organization is affected by activities of other supply chain members. The key issue in a supply chain is the coordinated management and control of all these activities, which is achieved through proper integration of the supply chain. Therefore, this study was conducted with the aim of investigating the effect of internal and external integration on the performance of hospital with the mediating role of added value of the supply chain in Hazrat Valiasr Bafaq Hospital. Methods: The current cross-sectional research was conducted with the structural equation approach in 1400. The statistical population included all the employees (250 people) of Hazrat Waliasr Bafaq Hospital, 163 of whom were randomly selected based on Cochran's formula. Data collection tools included value added questionnaires of supply chain, internal integration, external integration and performance. The validity of the instruments was investigated and confirmed using convergent and divergent validity, and reliability was studied using Cronbach's alpha and composite reliability. The structural equations model and SPSS 24 and LISREL 8 software were used to analyze the data. Results: Findings showed that internal integration with a significant value of 1/925 and path coefficient = 0/177 does not affect performance, and external integration with a significant value of 5/670 and path coefficient = 0/446 had a positive and significant effect on performance. Moreover, internal integration with a significant value of 2/281 and path coefficient = 0/265, and external integration with a significant value of 5/586 and path coefficient = 0/495 had a significant positive effect on the added value of the supply chain. The added value of the supply chain had a positive and significant effect on performance with a significant value of 2/315 and path coefficient = 0/231. In addition, the added value of the supply chain explains the mediating role between integration and performance. The quality of the final model of the research had a good fit with the overall model fit index (0.38). Conclusion: The findings of this study showed that External integration has a significant effect on both the performance and supply chain value addition. But internal integration only affects supply chain value addition. It was also found that interdepartmental coordination is one of the important parameters for improving hospital performance. According to the results of this research, it is suggested that all the internal activities of the hospital be carried out based on a written program. Moreover, a special focus on the added value of the supply chain should be included as one of the hospital's strategies.
背景:组织的绩效受到其他供应链成员活动的影响。供应链的关键问题是对所有这些活动的协调管理和控制,这是通过对供应链进行适当的整合来实现的。因此,本研究以Hazrat Valiasr baaq医院为研究对象,以供应链附加价值为中介,探讨内部整合与外部整合对医院绩效的影响。方法:1400年采用结构方程法进行横断面研究。统计人口包括哈兹拉特瓦利亚斯尔巴法克医院的所有雇员(250人),其中163人是根据科克伦公式随机抽取的。数据收集工具包括供应链增值问卷、内部整合问卷、外部整合问卷和绩效问卷。采用收敛效度和发散效度对量表的效度进行了研究,采用Cronbach’s alpha和复合信度对量表的信度进行了研究。采用结构方程模型和SPSS 24、LISREL 8软件对数据进行分析。结果:研究结果表明,内部整合显著值为1/925,路径系数为0/177时,对绩效没有影响;外部整合显著值为5/670,路径系数为0/446时,对绩效有正向显著影响。内部整合显著值为2/281,路径系数为0/265,外部整合显著值为5/586,路径系数为0/495,对供应链的增加值有显著的正向影响。供应链的增加值对绩效有显著的正向影响,显著值为2/315,路径系数为0/231。此外,供应链的附加价值解释了整合与绩效之间的中介作用。本研究最终模型的质量与整体模型拟合指数(0.38)拟合较好。结论:本研究结果表明,外部整合对企业绩效和供应链附加值均有显著影响。但内部整合只影响供应链的增值。科室间的协调是提高医院绩效的重要参数之一。根据本研究的结果,建议医院的所有内部活动都以书面方案为基础进行。此外,应将特别关注供应链的附加价值作为医院的战略之一。
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引用次数: 0
Challenges of Safety Culture in Educational and Medical Hospitals: A Qualitative Study in Tehran 教育医院和医疗医院安全文化的挑战:德黑兰的定性研究
Pub Date : 2023-03-12 DOI: 10.18502/mshsj.v7i4.12175
M. Hasani, Hasan Abolghasem Gorji, Asaad Ranaei, S. Rezaee, N. Niknam
Background: Safety culture is the basis and dominant part of patient's safety, and is considered as the main axis of safety promotion programs and service quality. The purpose of this study was to explain the challenges of safety culture in Iranian educational centers with a qualitative approach. Methods: This study was a contractual qualitative content analysis which conducted in 1400. The study population consisted of people who had 5 years of experience in taking care patient or working in the patient's safety and quality control unit in teaching and medical centers affiliated to Tehran University of Medical Sciences. Study data were saturated by purposeful snowball sampling and in-depth and semi-structured interviews with 25 participants. “Granheim and Landman approaches” and “Goba and Lincoln criteria” were used to analyze the data and solidify the research. The process of coding and analyzing research data was performed simultaneously; Finally, the extracted categories and subcategories were confirmed by the interviewees. MaxQDA 10 was used to analyze data. Results: By analyzing the interviews, 331 codes, 7 categories and 20 subcategories were extracted. Lack of reporting errors, poor culture regarding no-blame, staffing issues, low understanding of patient safety, poor management support for patient safety, poor teamwork between units, and lack of open organizational communication were the main categories found and the most important challenges of safety culture in teaching and medical hospitals. Conclusion: According to the findings of the research, developing codified and continuous educational programs, strengthening teamwork and communication, adopting a comprehensive approach to increase the presence of all members of the treatment team in the process of reporting, and analyzing and implementing error prevention programs are among the requirements for improving and promoting the safety culture and quality of service to patients.
背景:安全文化是患者安全的基础和主导部分,被认为是安全促进计划和服务质量的主轴。本研究的目的是用定性的方法解释伊朗教育中心安全文化的挑战。方法:本研究采用合同定性内容分析方法。研究人群包括在德黑兰医学大学附属教学和医疗中心的病人安全和质量控制部门有5年护理病人或工作经验的人。研究数据通过有目的的雪球抽样和对25名参与者的深入和半结构化访谈来饱和。“格兰海姆和兰德曼方法”和“戈巴和林肯标准”被用于分析数据和巩固研究。研究数据的编码和分析过程同时进行;最后,通过被采访者对所提取的类别和子类别进行确认。使用MaxQDA 10进行数据分析。结果:通过访谈分析,共提取出331个编码,7大类,20小类。报告错误不足、无责任文化薄弱、人员配置问题、对患者安全认识不足、对患者安全管理支持不力、单位间团队合作不力以及缺乏开放式组织沟通是教学和医疗医院安全文化的主要类别和最重要的挑战。结论:根据研究结果,制定规范和持续的教育计划,加强团队合作和沟通,采用综合方法增加治疗团队所有成员在报告过程中的存在,分析和实施预防错误计划是改善和促进安全文化和患者服务质量的要求。
{"title":"Challenges of Safety Culture in Educational and Medical Hospitals: A Qualitative Study in Tehran","authors":"M. Hasani, Hasan Abolghasem Gorji, Asaad Ranaei, S. Rezaee, N. Niknam","doi":"10.18502/mshsj.v7i4.12175","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12175","url":null,"abstract":"Background: Safety culture is the basis and dominant part of patient's safety, and is considered as the main axis of safety promotion programs and service quality. The purpose of this study was to explain the challenges of safety culture in Iranian educational centers with a qualitative approach. \u0000Methods: This study was a contractual qualitative content analysis which conducted in 1400. The study population consisted of people who had 5 years of experience in taking care patient or working in the patient's safety and quality control unit in teaching and medical centers affiliated to Tehran University of Medical Sciences. Study data were saturated by purposeful snowball sampling and in-depth and semi-structured interviews with 25 participants. “Granheim and Landman approaches” and “Goba and Lincoln criteria” were used to analyze the data and solidify the research. The process of coding and analyzing research data was performed simultaneously; Finally, the extracted categories and subcategories were confirmed by the interviewees. MaxQDA 10 was used to analyze data. \u0000Results: By analyzing the interviews, 331 codes, 7 categories and 20 subcategories were extracted. Lack of reporting errors, poor culture regarding no-blame, staffing issues, low understanding of patient safety, poor management support for patient safety, poor teamwork between units, and lack of open organizational communication were the main categories found and the most important challenges of safety culture in teaching and medical hospitals. \u0000Conclusion: According to the findings of the research, developing codified and continuous educational programs, strengthening teamwork and communication, adopting a comprehensive approach to increase the presence of all members of the treatment team in the process of reporting, and analyzing and implementing error prevention programs are among the requirements for improving and promoting the safety culture and quality of service to patients.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115438911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analysis of Promoting and Hindering Factors for Implementation of Medical Tourism Policies: Case Study in Golestan Province 医疗旅游政策实施的促进与阻碍因素分析——以哥列斯坦省为例
Pub Date : 2023-03-12 DOI: 10.18502/mshsj.v7i4.12176
Hosseinali Livani, Ali farhadi mahalli, A. Matoufi
Background: Medical tourism as a money-making industry in the world has led to the increasing competition of countries to attract the maximum number of tourists. Considering the growing international competition in this field, in order to properly utilize the capabilities of Golestan province, this research was conducted with the aim of analysis and explaining the dimensions and components that promote and hinder the implementation of medical tourism policies in Golestan province. Methods: This research was conducted using the qualitative method based on the Grounded theory in 2020. Data collection was conducted through in-depth and semi-structured interviews. The research population included experts such as managers and faculty members of the university of medical sciences and public and private hospitals, managers and officials of the General Office of Cultural Heritage and Tourism, and travel agencies, doctors and nurses with at least 5 years of relevant work experience and expertise in the field of medical tourism. Purposive sampling was done and continued until data saturation. Finally, 13 people were interviewed. Data analysis was done simultaneously with data collection through Open, Axial and Selective coding and MaxQDA 2020 software. Results: The findings of the present study showed that the promoting and hindering factors for the implementation of medical tourism policies in Golestan province were categorized in the form of 263 codes, 65 concepts, 9 subcategories and 5 main categories. They consisted of climatic and environmental attractions, organizational architecture, policymaking system, capacity development and service quality and strategic management. Conclusion: Using the results of this study, the policymakers of medical tourism in Golestan province can predict the appropriate implementation instrument regarding the policy-making process to develop medical tourism, income and business in Golestan province.
背景:医疗旅游作为世界上一个赚钱的行业,导致各国之间的竞争越来越激烈,以吸引最多的游客。考虑到这一领域日益激烈的国际竞争,为了适当地利用戈列斯坦省的能力,本研究旨在分析和解释促进和阻碍戈列斯坦省医疗旅游政策实施的维度和组成部分。方法:本研究采用基于2020年接地理论的定性方法进行。通过深度访谈和半结构化访谈进行数据收集。研究对象包括在医疗旅游领域具有5年以上相关工作经验和专业知识的医学大学、公立和私立医院的管理人员和教师、文化遗产和旅游总局的管理人员和官员、旅行社、医生和护士等专家。进行有目的的抽样并继续进行,直到数据饱和。最后,我们采访了13个人。通过Open, Axial and Selective coding和MaxQDA 2020软件同时进行数据分析和数据采集。结果:研究结果表明,哥列斯坦省医疗旅游政策实施的促进和阻碍因素可分为263个代码、65个概念、9个小类和5个主要类。它们包括气候和环境吸引力、组织架构、决策体系、能力发展和服务质量以及战略管理。结论:利用本研究的结果,戈列斯坦省医疗旅游政策制定者可以在决策过程中预测合适的实施工具,以发展戈列斯坦省的医疗旅游、收入和业务。
{"title":"Analysis of Promoting and Hindering Factors for Implementation of Medical Tourism Policies: Case Study in Golestan Province","authors":"Hosseinali Livani, Ali farhadi mahalli, A. Matoufi","doi":"10.18502/mshsj.v7i4.12176","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12176","url":null,"abstract":"Background: Medical tourism as a money-making industry in the world has led to the increasing competition of countries to attract the maximum number of tourists. Considering the growing international competition in this field, in order to properly utilize the capabilities of Golestan province, this research was conducted with the aim of analysis and explaining the dimensions and components that promote and hinder the implementation of medical tourism policies in Golestan province. \u0000Methods: This research was conducted using the qualitative method based on the Grounded theory in 2020. Data collection was conducted through in-depth and semi-structured interviews. The research population included experts such as managers and faculty members of the university of medical sciences and public and private hospitals, managers and officials of the General Office of Cultural Heritage and Tourism, and travel agencies, doctors and nurses with at least 5 years of relevant work experience and expertise in the field of medical tourism. Purposive sampling was done and continued until data saturation. Finally, 13 people were interviewed. Data analysis was done simultaneously with data collection through Open, Axial and Selective coding and MaxQDA 2020 software. \u0000Results: The findings of the present study showed that the promoting and hindering factors for the implementation of medical tourism policies in Golestan province were categorized in the form of 263 codes, 65 concepts, 9 subcategories and 5 main categories. They consisted of climatic and environmental attractions, organizational architecture, policymaking system, capacity development and service quality and strategic management. \u0000Conclusion: Using the results of this study, the policymakers of medical tourism in Golestan province can predict the appropriate implementation instrument regarding the policy-making process to develop medical tourism, income and business in Golestan province.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128755904","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Organizational Insentience in the Red Crescent Population: Model Development with a Mixed Methods Approach 红新月人口中的组织缺失:混合方法的模型开发
Pub Date : 2023-03-12 DOI: 10.18502/mshsj.v7i4.12174
Seyed Ali Salehi Koocheh Baghi, M. Rahmaty, Davood Kia Kojouri
Background: Considering the high goals of an organization, one of the most important tasks of organizations is to motivate employees as the strategic assets of the organization. The phenomenon of organizational insentience has been one of the main challenges in recent years and refers to a situation in which employees of the organization are not motivated toward their organizational environment. Accordingly, the present study aims to develop the scale of organizational insentience in the Red Crescent Society of the Islamic Republic of Iran. Methods: The present study was conducted through a mixed method in 2022. The qualitative part has been done using the grounded theory approach and based on semi-structured and in-depth interviews with 21 experts selected through purposive and snowball samplings. Furthermore, the quantitative part has been done by the structural equations modeling with partial least squares approach and Smart PLS3 software. The statistical population of the research in the quantitative part included all the executives (110 people) of the Tehran Red Crescent Organization. With a random sampling method based on Cochran formula, 85 people were selected, and for further confidence and reducing the sampling error, 90 individuals were selected for the sample. To collect data in a quantitative part, the researcher-made questionnaire regarding organizational insentience derived from the research model was used. It included 34 items in the form of a 5-point Likert scale. The reliability of the questionnaire was assessed through Cronbach's alpha coefficient, and combined reliability and validity were assessed through the construct validity method, both of which were confirmed based on the results. Results: In the qualitative part, after 3 stages of open, central and selective coding, the research model including 6 main categories (central category; causal, intervening, and background conditions; strategies and consequences of organizational insentience) and 29 sub-categories were presented. The results of the quantitative part showed that causal conditions with a significant value of (0.001) and path coefficient of (0.725) had a significant and positive effect on the central category, and intervening conditions with a significant value of (0.003) and path coefficient of (0.221), background conditions with a significant value of (0.002) and path coefficient of (0.410) and central category with a significant value of (0.023) and path coefficient of (0.334) had a positive and significant effect on strategies. Moreover, strategies with a significant value of (0.001) and path coefficient of (0.347) had a positive and significant effect on the individual and organizational consequences of insentience in Tehran Red Crescent population. Conclusion: The results demonstrated that the model presented in this study was a suitable model for knowledge and awareness of managers in the field of concepts and categories affecting organizational insenti
背景:考虑到组织的高目标,组织最重要的任务之一就是激励作为组织战略资产的员工。组织无知觉现象是近年来的主要挑战之一,指的是组织中的员工对其组织环境没有积极性的情况。因此,本研究旨在发展伊朗伊斯兰共和国红新月会组织无知的规模。方法:本研究于2022年采用混合方法进行。定性部分采用扎根理论方法,并基于对21位专家的半结构化和深度访谈,这些专家是通过有目的和滚雪球抽样选出的。在此基础上,利用偏最小二乘法和Smart PLS3软件对结构方程进行了定量分析。定量部分研究的统计人口包括德黑兰红新月组织的所有管理人员(110人)。采用基于Cochran公式的随机抽样方法,选取85人,为了进一步置信度和减少抽样误差,选取90人作为样本。为了收集定量部分的数据,我们使用了从研究模型中衍生出来的研究者自制的关于组织无意识的问卷。它包括34个项目,以5分李克特量表的形式。问卷的信度采用Cronbach’s alpha系数进行评估,信度和效度采用结构效度法进行组合评估,并根据结果对两者进行确认。结果:在定性部分,经过开放、中心和选择性编码3个阶段,研究模型包括6个主要类别(中心类别;因果、介入和背景条件;提出了组织缺失的策略和后果,并提出了29个子类别。定量部分结果表明,显著值为(0.001)、路径系数为(0.725)的因果条件对中心类别有显著正向影响,显著值为(0.003)、路径系数为(0.221)的干预条件对中心类别有显著正向影响。背景条件显著值为(0.002),路径系数显著值为(0.410),中心类别显著值为(0.023),路径系数显著值为(0.334),对策略有正向显著影响。此外,策略的显著值为0.001,通径系数为0.347,对德黑兰红新月人群中无意识行为的个体和组织后果均有显著的正向影响。结论:研究结果表明,本研究提出的模型适合于管理者在影响组织感知的概念和类别领域的知识和意识模型。因此,建议红新月会的管理者使用本研究提出的模型,最大限度地减少组织缺乏知觉的现象,提高员工的生产力。
{"title":"Organizational Insentience in the Red Crescent Population: Model Development with a Mixed Methods Approach","authors":"Seyed Ali Salehi Koocheh Baghi, M. Rahmaty, Davood Kia Kojouri","doi":"10.18502/mshsj.v7i4.12174","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12174","url":null,"abstract":"Background: Considering the high goals of an organization, one of the most important tasks of organizations is to motivate employees as the strategic assets of the organization. The phenomenon of organizational insentience has been one of the main challenges in recent years and refers to a situation in which employees of the organization are not motivated toward their organizational environment. Accordingly, the present study aims to develop the scale of organizational insentience in the Red Crescent Society of the Islamic Republic of Iran. \u0000Methods: The present study was conducted through a mixed method in 2022. The qualitative part has been done using the grounded theory approach and based on semi-structured and in-depth interviews with 21 experts selected through purposive and snowball samplings. Furthermore, the quantitative part has been done by the structural equations modeling with partial least squares approach and Smart PLS3 software. The statistical population of the research in the quantitative part included all the executives (110 people) of the Tehran Red Crescent Organization. With a random sampling method based on Cochran formula, 85 people were selected, and for further confidence and reducing the sampling error, 90 individuals were selected for the sample. To collect data in a quantitative part, the researcher-made questionnaire regarding organizational insentience derived from the research model was used. It included 34 items in the form of a 5-point Likert scale. The reliability of the questionnaire was assessed through Cronbach's alpha coefficient, and combined reliability and validity were assessed through the construct validity method, both of which were confirmed based on the results. \u0000Results: In the qualitative part, after 3 stages of open, central and selective coding, the research model including 6 main categories (central category; causal, intervening, and background conditions; strategies and consequences of organizational insentience) and 29 sub-categories were presented. The results of the quantitative part showed that causal conditions with a significant value of (0.001) and path coefficient of (0.725) had a significant and positive effect on the central category, and intervening conditions with a significant value of (0.003) and path coefficient of (0.221), background conditions with a significant value of (0.002) and path coefficient of (0.410) and central category with a significant value of (0.023) and path coefficient of (0.334) had a positive and significant effect on strategies. Moreover, strategies with a significant value of (0.001) and path coefficient of (0.347) had a positive and significant effect on the individual and organizational consequences of insentience in Tehran Red Crescent population. \u0000Conclusion: The results demonstrated that the model presented in this study was a suitable model for knowledge and awareness of managers in the field of concepts and categories affecting organizational insenti","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134037515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Necessity of Implementing Health Promotion Programs in Hospitals 医院实施健康促进计划的必要性
Pub Date : 2023-03-12 DOI: 10.18502/mshsj.v7i4.12173
T. Soltani
The epidemiologic transition has caused the hospitals to focus on health promotion strategies in order to improve the health of their patients and staff. It is one of the reasons that justify institutionalizing the concept of prevention and health promotion among all hospital personnel, empowering patients and interacting with society. It is possible to use this high capacity with lowest cost and introduce the concept of improving the health of hospitals into their organizational culture.
流行病学的转变使医院注重健康促进战略,以改善病人和工作人员的健康。这是有理由在所有医院工作人员中将预防和促进健康的概念制度化、赋予患者权力并与社会互动的原因之一。有可能以最低的成本使用这种高容量,并将改善医院健康的概念引入其组织文化。
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引用次数: 0
Investigating the Communication Apprehension Model of Physicians in Public Hospitals of Yazd City 亚兹德市公立医院医师沟通理解模式调查
Pub Date : 2023-03-12 DOI: 10.18502/mshsj.v7i4.12178
Rohollah Mirjalili, Malike Beheshti Far, H. Kazemi
Background: A good and healthy communication between the physician and patient and the therapeutic staff is the basis of good medical care, and communication skills play an important role in patient's satisfaction and their treatment. The aim of this study was to explore the physicians' communication in public hospitals of Yazd city using phenomenological methods. Methods: This qualitative research was conducted using the phenomenology method from January 2021 to August 2022. The location of the study was 2 hospitals affiliated to Shahid Sadoughi University of Yazd. The statistical population included general practitioners and specialists from the government hospitals of Yazd city. Among these doctors, 12 people who had a working experience of more than 11 years and were willing to cooperate with the researcher were selected as the sample using a selective and purposive method. Data were collected through interviews. Lincoln and Guba criteria were used to assess validity and reliability of the research, and these data were analyzed by NVIVO11 software. Results: Results demonstrated that physicians' communication pattern consisted of 11 sub-themes: psychological factors; family factors; lack of skills; information disorders; challenges related to patients, colleagues, and medical profession; hospital environment; social harm; and religious factors. These sub-themes were categorized into five main themes: environmental, individual, communicative, cultural, and professional aspects. Conclusion: Establishing a proper relationship between the patient and physician is the essential component of a high quality medical care. Improving this relationship will cause patient's more commitment to the treatment, more satisfaction with the medical team, and less medical errors and complaints.
研究背景:良好、健康的医患沟通是良好医疗服务的基础,沟通技巧对患者满意度和治疗效果起着重要作用。本研究旨在运用现象学方法探讨亚兹德市公立医院医师沟通情况。方法:本研究于2021年1月至2022年8月采用现象学方法进行定性研究。研究地点是亚兹德沙希德·萨多吉大学附属的两家医院。统计人口包括亚兹德市政府医院的全科医生和专家。在这些医生中,采用选择性和目的性的方法,选取12名工作经验在11年以上且愿意配合研究者的医生作为样本。通过访谈收集数据。采用Lincoln和Guba标准评估研究的效度和信度,并通过NVIVO11软件对这些数据进行分析。结果:结果表明:医生沟通方式由11个子主题组成:心理因素;家庭因素;缺乏技能;信息障碍;与患者、同事和医疗专业相关的挑战;医院环境;社会危害;还有宗教因素。这些副主题被分为五个主要主题:环境、个人、交流、文化和专业方面。结论:建立良好的医患关系是高质量医疗服务的重要组成部分。改善这种关系会使患者对治疗更投入,对医疗团队更满意,减少医疗差错和投诉。
{"title":"Investigating the Communication Apprehension Model of Physicians in Public Hospitals of Yazd City","authors":"Rohollah Mirjalili, Malike Beheshti Far, H. Kazemi","doi":"10.18502/mshsj.v7i4.12178","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12178","url":null,"abstract":"Background: A good and healthy communication between the physician and patient and the therapeutic staff is the basis of good medical care, and communication skills play an important role in patient's satisfaction and their treatment. The aim of this study was to explore the physicians' communication in public hospitals of Yazd city using phenomenological methods. \u0000Methods: This qualitative research was conducted using the phenomenology method from January 2021 to August 2022. The location of the study was 2 hospitals affiliated to Shahid Sadoughi University of Yazd. The statistical population included general practitioners and specialists from the government hospitals of Yazd city. Among these doctors, 12 people who had a working experience of more than 11 years and were willing to cooperate with the researcher were selected as the sample using a selective and purposive method. Data were collected through interviews. Lincoln and Guba criteria were used to assess validity and reliability of the research, and these data were analyzed by NVIVO11 software. \u0000Results: Results demonstrated that physicians' communication pattern consisted of 11 sub-themes: psychological factors; family factors; lack of skills; information disorders; challenges related to patients, colleagues, and medical profession; hospital environment; social harm; and religious factors. These sub-themes were categorized into five main themes: environmental, individual, communicative, cultural, and professional aspects. \u0000Conclusion: Establishing a proper relationship between the patient and physician is the essential component of a high quality medical care. Improving this relationship will cause patient's more commitment to the treatment, more satisfaction with the medical team, and less medical errors and complaints.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133652800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Effect of Social Support on the Motivation of Health Workers of Yazd with the Mediating Role of Job Stress 社会支持对亚兹县卫生工作者工作动机的影响及工作压力的中介作用
Pub Date : 2023-03-12 DOI: 10.18502/mshsj.v7i4.12177
M. Kabiri Naeini, Mohtaramsadat Hosseini, Zeynab Elahi
Background: Considering the impact of employees' motivation on the quantity and quality of their performance, it is necessary that managers pay attention to the variables which strengthen and weaken motivation. Social support means being accepted by society and appreciating the employees' services by people, which can be effective in reducing job stress and tensions and improving employees' motivation. Occupational stress is a phenomenon in which employees are caught when facing expectations beyond their known capacity. It manifests itself in the form of physiological, psychological and behavioral effects. The aim of this article is to examine the effect of social support on the motivation of health sector employees with the mediating role of job stress in the health and treatment sector of Yazd. Methods: The present cross-sectional study was conducted on the employees of the health and treatment in Yazd in 2021. Using Cronbach's alpha formula, 346 employees were selected by simple random method. The required data were collected by 3 standard questionnaires: Haynes et al, Perry and Karnavaq et al. The convergent, divergent, and content validity and the composite reliability coefficient of the questionnaire were confirmed by the opinion of management professors and experts of Yazd health and treatment department. Using Cronbach's alpha test, its internal consistency was confirmed. In order to analyze data, descriptive statistics and structural equation model and SPSS 20 and AMOS 18 software were used. Results: 3 research hypotheses were confirmed through the path test and structural equation model. The findings showed that social support with the critical value of (3.163) and path coefficient of (0.85) had a positive and significant effect on employees' motivation (P = 0.002). Social support had a negative and significant effect (P = 0/042) on job stress with the critical value of (- 2.996) and path coefficient of (- 0.17). Job stress also had a negative and significant effect (P = 0.001) on employees' motivation with a critical value of (- 2.308) and the path coefficient of (- 0.28). Finally, job stress played a mediating role regarding the test statistic (2.12) in the path of these 2 variables. Conclusion:  As the coverage of social support increases, mental health and occupational motivation of each individual improve, and finally, stress-related factors will be reduced.
背景:考虑到员工的动机对其绩效数量和质量的影响,管理者有必要关注强化和削弱动机的变量。社会支持是指被社会所接受,员工的服务被人们所赞赏,这可以有效地减少工作压力和紧张,提高员工的积极性。职业压力是一种现象,员工在面临超出其已知能力的期望时陷入困境。它表现为生理、心理和行为效应。本文的目的是考察社会支持对亚兹德卫生和治疗部门卫生部门雇员动机的影响,以及工作压力的中介作用。方法:采用横断面研究方法,对亚兹德市2021年卫生与治疗工作人员进行调查。采用Cronbach’s alpha公式,采用简单随机方法抽取346名员工。所需数据通过3份标准问卷收集:Haynes et al, Perry and Karnavaq et al。问卷的收敛效度、发散效度、内容效度和复合信度系数均得到亚兹德卫生与治疗科管理学教授和专家的意见证实。采用Cronbach’s alpha检验,证实其内部一致性。数据分析采用描述性统计和结构方程模型,采用SPSS 20和AMOS 18软件。结果:通过路径检验和结构方程模型验证了3个研究假设。研究结果显示,社会支持对员工激励有显著的正向影响,临界值为3.163,路径系数为0.85 (P = 0.002)。社会支持对工作压力有显著负向影响(P = 0/042),临界值为(- 2.996),通径系数为(- 0.17)。工作压力对员工激励也有显著的负向影响(P = 0.001),临界值为(- 2.308),路径系数为(- 0.28)。最后,工作压力在这两个变量的路径上对检验统计量(2.12)起中介作用。结论:随着社会支持覆盖率的提高,个体的心理健康状况和职业动机都有所改善,最终导致压力相关因素减少。
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引用次数: 0
The Effectiveness of Acceptance and Commitment Therapy on Emotional Regulation and Psychological Distress in Patients with Chronic Low Back Pain and COVID-19 Anxiety 接受承诺疗法对慢性腰痛合并新冠肺炎焦虑患者情绪调节和心理困扰的影响
Pub Date : 2023-03-12 DOI: 10.18502/mshsj.v7i4.12180
F. Bagheri Sheykhangafshe, H. Farahani, A. Fathi-Ashtiani
Background: The COVID-19 pandemic brought many psychological consequences for patients with chronic low back pain. The present study aimed to assess the effectiveness of acceptance and commitment therapy on emotional regulation and psychological distress in patients with chronic low back pain and COVID-19 anxiety. Methods: This was a semi-experimental study with a pre-test-post-test design and a control group. The statistical population included patients with chronic low back pain in Tehran in 2021. The study sample included 30 patients with chronic low back pain who were selected using the convenience sampling method and were randomly assigned in to two experimental and control groups. The collection tools included COVID-19 anxiety (Alipour et al (2020)), emotional regulation (Gross and John (2003)), and psychological distress (Lovibond and Lovibond (1995)) questionnaires. The experimental group received 8 ninety-minute sessions of therapy based on acceptance and commitment, but the control group did not receive any intervention. Research data were analyzed using descriptive statistics (mean and standard deviation), normality (Shapiro-Wilk test), multivariate covariance analysis, univariate covariance analysis test in Mancova text, and Levene's, Box's and Bartlett's chi-square tests at a significance level of 0.05 through SPSS 24 software. Results: The results of the present study showed that acceptance and commitment therapy has significantly increased emotion regulation (reevaluation and suppression) and reduced psychological distress (depression, anxiety, and stress) in patients suffering from chronic low back pain and COVID-19 anxiety (p <  0.05). Conclusion: Based on the findings, it can be concluded that acceptance and commitment therapy has been able to reduce the psychological problems of patients with chronic low back pain and COVID-19 anxiety. For this purpose, it is suggested to hold workshops and develop programs by psychologists and pain specialists for patients with chronic low back pain.
背景:新冠肺炎大流行给慢性腰痛患者带来了许多心理后果。本研究旨在评估接受承诺疗法对慢性腰痛合并新冠肺炎焦虑患者情绪调节和心理困扰的效果。方法:半实验研究,采用前测后测设计,并设对照组。统计人群包括2021年德黑兰慢性腰痛患者。研究样本包括30例慢性腰痛患者,采用方便抽样法,随机分为实验组和对照组。收集工具包括COVID-19焦虑(Alipour等人(2020))、情绪调节(Gross和John(2003))和心理困扰(Lovibond和Lovibond(1995))问卷。实验组在接受和承诺的基础上接受了8次90分钟的治疗,而对照组没有接受任何干预。研究资料的分析采用描述性统计(均值和标准差)、正态性(Shapiro-Wilk检验)、多变量协方差分析、Mancova文本单变量协方差分析检验,并通过SPSS 24软件进行Levene’s、Box’s和Bartlett’s卡方检验,显著性水平为0.05。结果:本研究结果显示,接受承诺治疗可显著提高慢性腰痛合并新冠肺炎焦虑患者的情绪调节(重评价和抑制),减轻心理困扰(抑郁、焦虑、压力)(p < 0.05)。结论:基于研究结果,可以得出接受承诺疗法能够减少慢性腰痛和COVID-19焦虑患者的心理问题。为此,建议由心理学家和疼痛专家为慢性腰痛患者举办研讨会和制定方案。
{"title":"The Effectiveness of Acceptance and Commitment Therapy on Emotional Regulation and Psychological Distress in Patients with Chronic Low Back Pain and COVID-19 Anxiety","authors":"F. Bagheri Sheykhangafshe, H. Farahani, A. Fathi-Ashtiani","doi":"10.18502/mshsj.v7i4.12180","DOIUrl":"https://doi.org/10.18502/mshsj.v7i4.12180","url":null,"abstract":"Background: The COVID-19 pandemic brought many psychological consequences for patients with chronic low back pain. The present study aimed to assess the effectiveness of acceptance and commitment therapy on emotional regulation and psychological distress in patients with chronic low back pain and COVID-19 anxiety. \u0000Methods: This was a semi-experimental study with a pre-test-post-test design and a control group. The statistical population included patients with chronic low back pain in Tehran in 2021. The study sample included 30 patients with chronic low back pain who were selected using the convenience sampling method and were randomly assigned in to two experimental and control groups. The collection tools included COVID-19 anxiety (Alipour et al (2020)), emotional regulation (Gross and John (2003)), and psychological distress (Lovibond and Lovibond (1995)) questionnaires. The experimental group received 8 ninety-minute sessions of therapy based on acceptance and commitment, but the control group did not receive any intervention. \u0000Research data were analyzed using descriptive statistics (mean and standard deviation), normality (Shapiro-Wilk test), multivariate covariance analysis, univariate covariance analysis test in Mancova text, and Levene's, Box's and Bartlett's chi-square tests at a significance level of 0.05 through SPSS 24 software. \u0000Results: The results of the present study showed that acceptance and commitment therapy has significantly increased emotion regulation (reevaluation and suppression) and reduced psychological distress (depression, anxiety, and stress) in patients suffering from chronic low back pain and COVID-19 anxiety (p <  0.05). \u0000Conclusion: Based on the findings, it can be concluded that acceptance and commitment therapy has been able to reduce the psychological problems of patients with chronic low back pain and COVID-19 anxiety. For this purpose, it is suggested to hold workshops and develop programs by psychologists and pain specialists for patients with chronic low back pain.","PeriodicalId":324632,"journal":{"name":"Quarterly Journal of Management Strategies in Health System","volume":"182 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131803940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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Quarterly Journal of Management Strategies in Health System
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