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Closing the performance feedback gap with expert systems 缩小与专家系统的性能反馈差距
Pub Date : 2005-08-01 DOI: 10.5465/AME.2005.18733214
D. Fleet, Tim O. Peterson, Ella W. Van Fleet
Executive Overview The dictums of “don't be judgmental” and “don't say anything at all if you can't say something nice” seem to be sufficiently ingrained to make many managers reluctant to provide performance feedback. The barriers to providing feedback, especially negative feedback, range from managers' fears of hurting employee feelings to potential workplace violence. They inhibit managers from providing performance feedback that can help employees grow and develop or enable the organization to eliminate poor performers. While a number of writers have offered strategies such as social learning, education, and training to overcome these barriers, the problem still exists. This paper suggests that Expert Systems (ESs), a relatively new type of tool, can improve the performance feedback skills of both experienced and inexperienced managers. ESs offer managers a means both to increase their knowledge of what makes for an effective appraisal feedback session and to improve their skills in performing this im...
“不要评头论足”和“如果你说不出好话就什么都不要说”的格言似乎已经根深蒂固,以至于许多经理都不愿意提供绩效反馈。提供反馈的障碍,尤其是负面反馈,从管理者担心伤害员工的感情到潜在的职场暴力。他们阻碍管理者提供绩效反馈,而这些反馈可以帮助员工成长和发展,或者使组织能够淘汰表现不佳的员工。虽然许多作家提出了诸如社会学习、教育和培训等策略来克服这些障碍,但问题仍然存在。本文认为专家系统(ESs)是一种相对较新的工具,可以提高经验丰富和经验不足的管理者的绩效反馈技能。ESs为管理人员提供了一种方法,既可以增加他们对有效评估反馈会议的了解,又可以提高他们在执行评估反馈会议时的技能。
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引用次数: 14
Cross-border transfer of knowledge: Cultural lessons from Project GLOBE 跨国知识转移:来自GLOBE项目的文化教训
Pub Date : 2005-05-01 DOI: 10.5465/AME.2005.16962801
Mansour Javidan, G. Stahl, F. Brodbeck, C. Wilderom
Distant cross-border business is on the rise. It necessitates effective transfer of knowledge across geographic and cultural borders. In this article we present the key results from the GLOBE study of 62 cultures and apply them to a real-life case of a North European business school designing and offering a substantial executive development program for a large South Asian corporation. We show how cultural differences can complicate the successful transfer of knowledge across borders and make recommendations on how executives can better manage the complex task of transferring knowledge across cultures. We provide advice on how GLOBE findings can be used to better manage the content and process issues in such transfers.
远距离跨境业务正在上升。它需要跨越地理和文化边界有效地转移知识。在本文中,我们介绍了GLOBE对62种文化的研究的主要结果,并将其应用于北欧商学院为一家大型南亚公司设计并提供实质性高管发展课程的现实案例。我们展示了文化差异如何使知识的成功跨境转移复杂化,并就高管如何更好地管理跨文化知识转移的复杂任务提出了建议。我们就如何利用GLOBE的调查结果更好地管理此类转移中的内容和过程问题提供咨询意见。
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引用次数: 191
Kaleidoscope careers: An alternate explanation for the “opt-out“ revolution 万花筒式的职业:对“选择退出”革命的另一种解释
Pub Date : 2005-02-01 DOI: 10.5465/AME.2005.15841962
Lisa A. Mainiero, S. Sullivan
Executive Overview Recently, there has been considerable media attention granted to “the opt-out revolution,“ a term coined to describe the alarming talent drain of highly trained women, largely working mothers, who choose not to aspire to the corporate executive suite. This article critically reviews explanations for this phenomenon, and posits an alternate explanation of the kaleidoscope career model that fits workers' concerns for authenticity, balance, and challenge, vis-a-vis the demands of their careers in this new millennium. In particular, the kaleidoscope model fits women's careers well as a means of understanding how women operate relationally to others in both work and non-work realms. Like a kaleidoscope that produces changing patterns when the tube is rotated and its glass chips fall into new arrangements, women shift the pattern of their careers by rotating different aspects in their lives to arrange their roles and relationships in new ways. The article concludes with guidelines on how wome...
最近,媒体对“选择退出革命”(opt-out revolution)给予了相当大的关注,这个词被创造出来,用来描述训练有素的女性(主要是职业母亲)选择不追求企业高管职位的惊人人才流失。本文批判性地回顾了对这一现象的解释,并对万花筒职业模式提出了另一种解释,这种解释符合工人对真实性、平衡和挑战的关注,与新千年的职业需求相对比。特别是,万花筒模型适合女性的职业生涯,也是理解女性在工作和非工作领域如何与他人相处的一种手段。就像万花筒一样,当试管旋转时,它的玻璃碎片就会产生变化的图案,女性通过旋转生活中的不同方面来以新的方式安排自己的角色和关系,从而改变自己的职业模式。文章最后给出了女性如何……
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引用次数: 629
The Role of Entrepreneurial Orientation in Stimulating Effective Corporate Entrepreneurship 创业导向在激励有效企业创业中的作用
Pub Date : 2005-02-01 DOI: 10.5465/AME.2005.15841975
Gregory G. Dess, G. Lumpkin
This article discusses research that examines the relationship between a firm's entrepreneurial orientation and their overall performance. The authors note that firms that follow a strategy of corporate entrepreneurship are able to pursue growth through new venture opportunities and strategic renewal. Firms that are able to effectively follow this strategy experience sustainable advantages and yield above-average returns. They outline and discuss five dimensions of corporate entrepreneurship including autonomy, innovativness, proactiveness, competitive aggressiveness and risk-taking. They examine what implications these strategies have for managers and identify areas of future research.
这篇文章讨论的研究,检验了企业的创业取向和他们的整体绩效之间的关系。作者指出,遵循公司创业战略的公司能够通过新的风险投资机会和战略更新来追求增长。能够有效地遵循这一策略的公司可以获得持续的优势,并获得高于平均水平的回报。他们概述并讨论了企业企业家精神的五个维度,包括自主性、创新性、主动性、竞争侵略性和冒险精神。他们研究了这些策略对管理者的影响,并确定了未来研究的领域。
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引用次数: 1034
Can real-options analysis improve decision-making? Promises and pitfalls 实物期权分析能改善决策吗?承诺与陷阱
Pub Date : 2004-11-01 DOI: 10.5465/AME.2004.15268687
Jay J. Janney, Gregory G. Dess
Executive Overview Managers are faced with uncertainty in nearly every aspect of their decisions. Reducing uncertainty, then, often leads to better decisions and greater potential firm success. The real-options literature provides one tool to reduce uncertainty. A real option is commonly defined as any decision that creates the right, but not the obligation, to pursue a subsequent decision. Used effectively, these options can minimize losses while preserving potential gains. Real options are used both formally, as a modeling tool for specific decisions, and informally, as a perspective for framing decisions in a different light. We separate real options into four distinct types—immediate entry, immediate exit, delayed entry, and delayed exit. We then provide additional understanding into how they differ and how each can reduce uncertainty. We also suggest that firms should use all four types of real options to search for additional benefits beyond uncertainty reduction. We identify several pitfalls to avo...
管理者在决策的几乎每一个方面都面临着不确定性。因此,减少不确定性通常会带来更好的决策和更大的公司成功潜力。实物期权文献提供了一种减少不确定性的工具。实物期权通常被定义为产生追求后续决策的权利而非义务的任何决策。如果使用得当,这些选项可以将损失降到最低,同时保留潜在收益。实物期权正式地用作特定决策的建模工具,非正式地用作从不同角度构建决策的视角。我们将实物期权分为四种不同的类型:立即进入、立即退出、延迟进入和延迟退出。然后,我们提供额外的理解,以了解它们的不同之处,以及它们如何减少不确定性。我们还建议企业应该使用所有四种类型的实物期权来寻找不确定性减少之外的额外收益。我们发现了几个陷阱…
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引用次数: 99
Superstition and decision-making: Contradiction or complement? 迷信与决策:矛盾还是互补?
Pub Date : 2004-11-01 DOI: 10.5465/AME.2004.15268696
Eric W. K. Tsang
Executive Overview This article discusses the relationship between superstition and business decision-making in Chinese business communities. Although superstition constitutes a crucial part of business life in Chinese societies, the management literature has been virtually silent with respect to the phenomenon of superstitious business decision-making. Through discussing the pros and cons of integrating superstition into a decision-making process, this article helps managers, whether superstitious or not, understand the phenomenon. There are two key linkages between superstition and decision-making. On the one hand, the irrationality normally associated with superstition and the supposed rationality of decision-making suggest an apparent contradiction between the two. On the other hand, superstition and decision-making may be complementary in the sense that the former can be used as a means to cope with the uncertainty associated with the latter. The complementary aspect suggests that superstition fulfil...
本文讨论了中国商界迷信与商业决策的关系。尽管迷信是中国社会商业生活的重要组成部分,但管理学文献对迷信的商业决策现象几乎保持沉默。本文通过讨论将迷信融入决策过程的利弊,帮助管理者(无论是否迷信)理解这一现象。迷信和决策之间有两个关键的联系。一方面,通常与迷信联系在一起的非理性和所谓的决策理性表明,两者之间存在明显的矛盾。另一方面,迷信和决策可能是互补的,因为前者可以作为处理与后者相关的不确定性的手段。互补的方面表明迷信实现了……
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引用次数: 56
Leader Development for Transforming Organizations: Growing Leaders for Tomorrow 转型组织的领导者发展:培养明天的领导者
Pub Date : 2004-11-01 DOI: 10.5465/AME.2004.15268787
N. Ashkanasy
The article reviews the book “Leader Development for Transforming Organizations: Growing Leaders for Tomorrow,” edited by David V. Day, Stephen J. Zaccaro and Stanley M. Halpin.
这篇文章回顾了由David V. Day, Stephen J. Zaccaro和Stanley M. Halpin编辑的《转型组织的领导者发展:培养明天的领导者》一书。
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引用次数: 6
Executives Ask: How and why should firms and their employees set goals? Editor's introduction: Establishing organizational goals and rewards 高管问:公司和员工如何以及为什么应该设定目标?编者简介:建立组织目标和奖励
Pub Date : 2004-11-01 DOI: 10.5465/AME.2004.15268716
Expert Panel, E. A. Locke, G. Latham, S. Kerr, S. Landauer, K. N. Shaw
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引用次数: 8
Goal-setting theory and its applications to the world of business. 目标设定理论及其在商业世界中的应用。
Pub Date : 2004-11-01 DOI: 10.5465/AME.2004.15268720
E. A. Locke
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引用次数: 36
Strategic flexibility:Organizational preparedness to reverse ineffective strategic decisions 战略灵活性:扭转无效战略决策的组织准备
Pub Date : 2004-11-01 DOI: 10.5465/AME.2004.15268683
K. Shimizu, M. Hitt
Executive Overview In a highly uncertain and changing environment, managers need to have the strategic flexibility to respond to problems speedily. Strategic flexibility is the organization's capability to identify major changes in the external environment, quickly commit resources to new courses of action in response to those changes, and recognize and act promptly when it is time to halt or reverse existing resource commitments. This strategic flexibility requires managers to find the right balance between committing the resources necessary to carry out a decision and avoiding investment of good money in bad projects. This article seeks to help managers understand the importance of and difficulties in developing strategic flexibility. The challenge in doing this results from the substantial uncertainties inherent in making these strategic decisions as well as from psychological and organizational biases that affect the attention, assessments, and actions of decision-makers in ways that prevent them from...
在一个高度不确定和不断变化的环境中,管理者需要有战略灵活性来快速应对问题。战略灵活性是组织识别外部环境中的主要变化,迅速将资源投入到响应这些变化的新行动中,并在需要停止或扭转现有资源承诺时识别并迅速采取行动的能力。这种战略灵活性要求管理人员在投入执行决策所需的资源和避免将好的资金投资于糟糕的项目之间找到适当的平衡。本文旨在帮助管理者理解发展战略灵活性的重要性和困难。这样做的挑战来自于制定这些战略决策固有的大量不确定性,以及心理和组织偏见,这些偏见会影响决策者的注意力、评估和行动,从而阻止他们……
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引用次数: 455
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Academy of Management Executive
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