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Behind the Mask: The Politics of Employee Appraisal 面具背后:员工评估的政治
Pub Date : 1987-08-01 DOI: 10.5465/AME.1987.4275731
Clinton O. Longenecker, H. P. Sims, Dennis A. Gioia
is really no getting around the fact that whenever I evaluate one of my people, I stop and think about the impact—the ramifications of my decisions on my relationship with the guy and his future here. I'd be stupid not to. Call it being politically minded, or using managerial discretion, or fine tuning the guy's ratings, but in the end I've got to live with him, and I'm not going to rate a guy without thinking about the fallout. There are a lot of games played in the rating process and whether we [managers] admit it or not we are all guilty of playing them at our discretion.
每当我评价我手下的一个人时,我就会停下来思考影响——我的决定对我和这个人的关系以及他在这里的未来的影响。如果我不这么做,那我就太傻了。可以说这是出于政治考虑,或者运用管理上的自由裁量权,或者微调他的评级,但最终我不得不和他一起生活,我不会不考虑后果就给一个人打分。在评级过程中有很多游戏,不管我们(经理们)承认与否,我们都为自己的自由裁量而感到内疚。
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引用次数: 601
Linking Competitive Strategies with Human Resource Management Practices 将竞争策略与人力资源管理实践相结合
Pub Date : 1987-08-01 DOI: 10.5465/AME.1987.4275740
R. Schuler, S. Jackson
Within academia there has been similar growing awareness of this need. Although this awareness is being articulated in several ways, one of the most frequent involves the conceptualization and investigation of the relationship between business strategy and the personal characteristics of top managers.2 Here, particular manager characteristics such as personality, skills, abilities, values, and perspectives are matched with particular types of business strategies. For example, a recently released study conducted by Hay Group Incorporated, in conjunction with the University of Michigan and the Strategic Planning Institute, reports that when a business is pursuing a growth strategy it needs top managers who are likely to abandon the status quo and adapt their strategies and goals to the marketplace. According to the study, insiders are slow to recognize the onset of decline and tend to persevere in strategies that are no longer effective; so, top managers need to be recruited from the outside.
在学术界,对这种需要的认识也在不断增强。虽然这种意识有几种表达方式,但最常见的一种方式是对企业战略与高层管理者个人特征之间的关系进行概念化和调查在这里,特定的经理特征,如个性、技能、能力、价值观和观点与特定类型的业务策略相匹配。例如,合益集团(Hay Group Incorporated)最近与密歇根大学(University of Michigan)和战略规划研究所(Strategic Planning Institute)联合发布的一项研究报告称,当一家企业在追求增长战略时,它需要有可能放弃现状、调整战略和目标以适应市场的高层管理者。根据这项研究,内部人士对衰退的开始认识缓慢,并且倾向于坚持不再有效的策略;因此,高层管理人员需要从外部招聘。
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引用次数: 2161
Successful Executives: How Independent? 成功的管理者:有多独立?
Pub Date : 1987-05-01 DOI: 10.5465/AME.1987.4275837
J. Quick, D. Nelson, J. Quick
A folklore values the notion of independence. Our heroes—like Franklin Delano Roosevelt, Dwight David Eisenhower, and Lee lacocca—are individuals who appear larger than life. Yet while they appear individualistic and independent, such people actually depend on a host of others in their public and private lives. Consequently, they achieve success while not being torn apart by the accompanying demands and stresses. Their attachments to many people through their public and private support networks enable them to sustain success and manage heavy demands and stresses with a minimum of distress. They recognize their own limitations and form relationships that enable them to transcend those limits. Those who are not able to extend themselves in this way may suffer from problems rooted in separation anxiety that inhibit them from forming healthy attachments to other people. In light of these observations, executives pursuing success should ask themselves two questions: (1) Is forming healthy attachments with other people an integral part of my behavior? and (2) Is separation anxiety a personal problem that poses a health risk to me? Exhibit 1 contains a set of ten questions. Take a couple of minutes to answer each question. We will come back to your answers at the end of the article and see what they suggest about you.
民间传说重视独立的观念。我们的英雄——像富兰克林·德拉诺·罗斯福、德怀特·戴维·艾森豪威尔和李·拉科科——都是看起来比生活更伟大的人。然而,尽管他们表现出个人主义和独立,这些人实际上在他们的公共和私人生活中依赖许多其他人。因此,他们在获得成功的同时不会被随之而来的要求和压力撕裂。他们通过公共和私人支持网络与许多人建立联系,使他们能够保持成功,并以最小的痛苦处理繁重的要求和压力。他们认识到自己的局限性,并建立关系,使他们能够超越这些局限性。那些不能以这种方式扩展自己的人可能会遭受根植于分离焦虑的问题,这种焦虑会抑制他们与他人形成健康的依恋关系。根据这些观察结果,追求成功的高管应该问自己两个问题:(1)与他人形成健康的依恋关系是我行为的一个组成部分吗?(2)分离焦虑是对我的健康构成威胁的个人问题吗?图表1包含一组10个问题。花几分钟回答每个问题。我们将在文章的最后回到你的答案,看看他们对你有什么建议。
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引用次数: 37
Team Building: Issues and Alternatives (Second Edition) 团队建设:问题与选择(第二版)
Pub Date : 1987-05-01 DOI: 10.5465/AME.1987.4275852
D. Lake
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引用次数: 3
Stream Analysis: a Powerful Way to Diagnose and Manage Organizational Change 流分析:诊断和管理组织变革的有力方法
Pub Date : 1987-05-01 DOI: 10.5465/AME.1987.4275857
W. M. Bernstein
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引用次数: 45
The Empowered Manager: Positive Political Skills at Work 授权型管理者:工作中的积极政治技巧
Pub Date : 1987-05-01 DOI: 10.5465/AME.1987.4275839
Donald F. Van Eynde
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引用次数: 222
Managing corporate culture through reward systems 通过奖励制度管理企业文化
Pub Date : 1987-05-01 DOI: 10.5465/AME.1987.4275817
Jeffrey L. Kerr, J. Slocum
This article discusses a study on the link between a firm's reward system and its culture. Seventy-five human resources managers from 14 companies in the U.S. were interviewed regarding their respective firm's managerial reward system. The research found that two forms of reward systems were most common, the hierarchy based-system and the performance-based system. Each of these reward systems was examined in terms of how they help reinforce a firm's cultural values and norms. The relationship between growth strategy and reward systems was also studied. It was found that most firms with a steady-state growth strategy employed a hierarchy-based reward system, while firms with evolutionary growth strategies use performance-based reward systems.
本文讨论了企业奖励制度与企业文化之间关系的研究。来自美国14家公司的75名人力资源经理就各自公司的管理奖励制度接受了采访。研究发现,两种形式的奖励制度是最常见的,基于等级的制度和基于绩效的制度。每一种奖励制度都是根据它们如何帮助强化公司的文化价值观和规范来研究的。研究了成长策略与奖励制度之间的关系。研究发现,大多数采用稳态增长战略的企业采用基于等级的奖励制度,而采用进化增长战略的企业采用基于绩效的奖励制度。
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引用次数: 531
Peters and Waterman Revisited: The Unended Quest for Excellence 重温彼得斯和沃特曼:对卓越永无止境的追求
Pub Date : 1987-05-01 DOI: 10.5465/AME.1987.4275812
M. Hitt, R. Ireland
Tom Peters and Robert Waterman's In Search of Excellence' has sold more than five million copies. Rather quickly it has become one of the most often quoted books in the popular management literature. Many business firms reportedly are attempting to conform to the eight principles of excellence the book identifies. Daniel Carroll proposes that it is the informal manner in which Peters and Waterman present what appears to be practical managerial advice that has appealed to business people.2 This style of presentation and relatively uncomplicated approach to "practicality" is carried a step further in the Peters and Nancy Austin sequel, A Passion for Excellence.3 Here the authors suggest that only four-not eight-attributes must be mastered for a firm to achieve excellence. Although this book has been criticized for failing to break much new ground, it has sold many copies. Peter Drucker proposes that it is the reduction of complex business problems to a small number of seemingly practical actions that is attractive to American managers.4 But despite the commercial success and general acceptance of In Search of Excellence, concerns about it have been expressed. Carroll, for example, criticized Peters and Waterman for their failure to specify precisely how the excellent companies were analyzed and how the eight attributes of excellence were identified. He also suggested that the authors' supporting evidence (an occasional reference to financial analysis, a series of anecdotes about companies, and quotes from executives) was incomplete and even wondered if the companies were actually visited and how the judgments and findings were synthesized and corraborated. Carroll concluded his review of the book with the suggestion that the authors' dependence on secondary sources and potentially defective research design disallowed any contribution the work may have made to management theory. Bruce Johnson, Ashok Natarajan, and Alfred Rappaport expressed concern regarding the performance indices Peters and Waterman used.5 They argue that the six items used (compound asset growth, compound equity growth, ratio of market value to book value, average return on total capital, average return on equity, and average return on sales) measure only a firm's financial performance. Further, they propose that "the dominant economic goal of a firm is the creation of shareholder wealth," and suggest that a firm's economic performance is the outcome Peters and Waterman should have examined. They contend that judging corporate excellence solely on financial (accounting-based) measures can be misleading and that return to shareholders is the true measure of a firm's "excellence." Finally, an examination of the "excellent" firms' performance since publication of In Search of Excellence, reported in the November 5, 1984 issue of Business Week, revealed that many companies-such as Johnson & Johnson, Dana, and 3M-have encountered difficulties. One may question whether these companies
这样看来,彼得斯和沃特曼的工作可能是一种宣传,而不是科学。当倡导占主导地位时
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引用次数: 70
Executive Actions For Managing Human Resources Before And After Acquisition 收购前后人力资源管理的行政措施
Pub Date : 1987-05-01 DOI: 10.5465/AME.1987.4275830
D. Schweiger, J. Ivancevich, F. R. Power
Whenever a young child who is attached to her mother is separated from her, she shows distress-and should the child be placed in a new environment, the distress is likely to intensify. The way the child behaves in this situation will follow a distinct pattern: At first she protests vigorously and tries by all possible means to recover her mother. Later, she seems to despair of getting her mother back, but nevertheless remains preoccupied with her. Finally, the child seems to lose interest and becomes emotionally detached from the mother.'2 What is happening to thousands of employees in acquired firms is similar to the loss of attachment experienced by the child. Employees attach themselves to organizations, jobs, coworkers, work routines, the application of personal skills, and performance and career goals. Like the child, many employees involved in acquisitions experience a powerful sense of loss when strong attachments are destroyed or changed.3 Loss is a common life process. Some losses are more permanent than others; for example, the loss that one experiences when a son leaves for college is more temporary than that experienced when losing a job. Each loss, however, involves a period of immediate grief, a period of adjustment to the loss, and a period that heralds the beginning of the next cycle in life.4 Elisabeth Kiubler-Ross defines death or loss in terms of stages: denial, anger, bargaining, depression, and acceptance." Kilbler-Ross's five-stage model and the concept of loss of attachment served as the theoretical underpinnings for our examination of the psychological and behavioral responses of employees of acquired firms. The loss of an organization, a job, a coworker, or a work routine, like the loss of a mother figure, a friend, or relative, can be disruptive and painful. Executives and consultants responsible for structuring acquisitions have shown creative expertise in putting together the legal and financial aspects of deals." Unfortunately, they have not exhibited corresponding creativity and expertise in understanding and dealing with the psychological trauma that these forms of corporate growth create for employees; continued failure to do so will likely undermine the success of an acquisition venture. Can managers in acquired firms be better prepared to deal with the loss of attachment that many employees experience in anticipation and after a deal is consummated? We believe that once managers become aware of the power of loss of attachment, they will want to help employees avoid many of the negative consequences of that loss. In this article we will discuss the implications of the loss of attachment that is experienced by many employees in acquired firms. We studied individuals who remained with the acquired firm and those who lost their jobs. The research findings point to specific steps that managers can take to ease the loss of attachment and minimize the negative effects.
每当一个依附于母亲的孩子与母亲分离时,她就会表现出痛苦——如果把孩子放在一个新的环境中,这种痛苦可能会加剧。在这种情况下,孩子的行为方式将遵循一个独特的模式:起初,她强烈抗议,并试图用一切可能的方法找回她的母亲。后来,她似乎对找回母亲感到绝望,但仍然全神贯注于母亲。最后,孩子似乎失去了兴趣,在情感上疏远了母亲。在被收购的公司中,成千上万的员工所经历的事情与孩子失去依恋的经历类似。员工将自己与组织、工作、同事、工作惯例、个人技能的应用、绩效和职业目标联系在一起。像这个孩子一样,许多参与收购的员工在强烈的依恋被破坏或改变时,都会经历一种强烈的失落感失去是一个常见的人生过程。有些损失比其他损失更持久;例如,当一个人的儿子离家去上大学时所经历的损失比失去工作时所经历的损失更短暂。然而,每一次失去亲人都伴随着一段悲伤的时期,一段适应损失的时期,以及预示着下一个生命周期开始的时期伊丽莎白·库伯勒-罗斯将死亡或失去分为几个阶段:否认、愤怒、讨价还价、沮丧和接受。”基尔伯勒-罗斯的五阶段模型和依恋丧失的概念是我们研究被收购公司员工心理和行为反应的理论基础。失去一个组织、一份工作、一个同事或一项日常工作,就像失去一个母亲、一个朋友或亲戚一样,可能是破坏性的和痛苦的。负责组织收购的高管和顾问在整合交易的法律和财务方面表现出了创造性的专业知识。”不幸的是,在理解和处理这些形式的企业增长给员工带来的心理创伤方面,他们没有表现出相应的创造力和专业知识;如果继续做不到这一点,很可能会破坏收购企业的成功。被收购公司的管理者能否更好地应对许多员工在预期和交易完成后所经历的依恋丧失?我们相信,一旦管理者意识到失去依恋的力量,他们就会想要帮助员工避免失去依恋带来的许多负面后果。在本文中,我们将讨论许多被收购公司的员工所经历的依恋丧失的影响。我们研究了那些留在被收购公司的人和那些失去工作的人。研究结果指出了管理者可以采取的具体步骤,以缓解依恋的丧失,并将负面影响降到最低。
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引用次数: 331
Corporate Mission Statements: The Bottom Line 企业使命宣言:底线
Pub Date : 1987-05-01 DOI: 10.5465/AME.1987.4275821
J. Pearce, F. David
Developing a mission statement is an important first step in the strategic planning process, according to both practitioners and research scholars.' Several recent books on strategic management include entire chapters on mission statements, which attest to their perceived importance in the strategy formulation process. Nevertheless, the components of mission statements are among the least empirically examined issues in strategic management. No reported empirical studies describe the composition of business mission statements, only a few conceptual articles suggest desirable component characteristics, and no reported attempts have been made to link mission statements to corporate performance. This neglect is surprising since several studies have concluded that firms that engage in strategic planning outperform firms that do not.2 Thus, the research reported in this paper focused on the nature and role of mission statements in organizational processes; its goal was to improve our understanding of the link between strategic planning and firm performance.
从业人员和研究学者都认为,制定使命宣言是战略规划过程中重要的第一步。最近几本关于战略管理的书包括了关于使命陈述的整个章节,这证明了它们在战略制定过程中的重要性。然而,使命说明的组成部分是战略管理中经验检验最少的问题之一。没有报告的实证研究描述了企业使命陈述的组成,只有少数概念性文章提出了理想的组成特征,也没有报告试图将使命陈述与公司业绩联系起来。这种忽视是令人惊讶的,因为一些研究已经得出结论,从事战略规划的公司比不从事战略规划的公司表现更好因此,本文的研究重点是使命陈述在组织过程中的性质和作用;它的目标是提高我们对战略规划和企业绩效之间联系的理解。
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引用次数: 521
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Academy of Management Executive
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