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Self-Esteem at Work 工作中的自尊
Pub Date : 1989-11-01 DOI: 10.5465/AME.1989.4277606
Phyllis Tharenou
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引用次数: 151
Strategy Implementation as Substance and Selling 战略实施作为实质与销售
Pub Date : 1989-11-01 DOI: 10.5465/AME.1989.427740
D. Hambrick, Albert A. Cannella
Today's strategists are at no loss for concepts and techniques to help them formulate strategies. Over the past 15 years, consultants and academic researchers have introduced a variety of powerful and pragmatic tools for answering the question, "Where and how should we compete?" Tools such as industry and competitor analysis, portfolio models, product life-cycle theory, and internal strength and weakness analysis have gained widespread use.1 Many executives now express satisfaction with the methods used to derive their business strategies. But many of these "best-laid plans" are failing to see the light of day. Plans to innovate fizzle out after a series of task-force meetings; plans to improve quality get no farther than some airy rhetoric and the hiring of a "quality guru"; and plans to become the low-cost producer bog down when corporate officers balk at expensive outlays for plant modernization. In short, many of our strategies simply aren't happening. Without successful implementation, a strategy is but a fantasy. This problem how to convert a new strategy into concrete competitive success is what managers now need frameworks for, and is the focus of our article. Actually, the widespread inability to implement strategy may be a sign that accepted approaches to strategy formulation are not as good as many think they are, for a well-conceived strategy is one that is implementable. For that reason, implementation must be considered during the formulation process, not later, when it may be too late. A tendency to treat formulation and implementation as two separate phases is at the root of many failed strategies.2 Regrettably, the recent trend among consultants and business schools to treat strategy formulation as being primarily based on industry and product/market economics exacerbates the schism. The strategist will not be able to nail down every action step when the strategy is first crafted nor, as we will later argue, should this even be attempted. However, he or she must have the ability to look ahead at the major implementation obstacles and ask, "Is this strategy workable? Can I make it happen?" If an honest assessment yields "no" or "only at an unacceptable risk," then the formulation process must continue. A great strategy is only great if it can actually be carried out. Thus, the guidelines we offer in this article about implementation must be in the mindset of the strategist even at the earliest formulation stages. Our ideas about strategy implementation have evolved on the basis of situations we have observed in numerous firms, as well as a long and careful reading of the literature on the topic.3 However, our thoughts have been crystallized and clarified particularly by a recent opportunity to study several successful and unsuccessful implementations of business strategies in a large multibusiness firm. The top management of this company, which we will call Globus, had concluded that the major difference between competitive succes
今天的战略家不缺帮助他们制定战略的概念和技术。在过去的15年里,顾问和学术研究人员已经引入了各种强大而实用的工具来回答这个问题,“我们应该在哪里以及如何竞争?”诸如行业和竞争对手分析、投资组合模型、产品生命周期理论以及内部优势和劣势分析等工具已经得到了广泛的应用许多管理人员现在对用于推导其业务战略的方法表示满意。但这些“最完美的计划”中有许多都未能实现。在一系列的工作组会议之后,创新计划以失败告终;提高质量的计划只不过是夸夸其谈和聘请“质量专家”;而且,当企业高管对工厂现代化的昂贵支出犹豫不决时,成为低成本生产商的计划也陷入了僵局。简而言之,我们的许多策略根本没有实现。没有成功的实施,战略只是幻想。如何将新战略转化为具体的竞争成功,这是管理者现在需要的框架,也是本文的重点。实际上,普遍无法执行战略可能是一种迹象,表明公认的战略制定方法并不像许多人认为的那样好,因为一个构思良好的战略是可以执行的。因此,必须在拟订过程中,而不是在以后考虑执行情况,因为那时可能已经太晚了。将制定和执行视为两个独立阶段的倾向是许多失败战略的根源遗憾的是,最近咨询公司和商学院将战略制定视为主要基于工业和产品/市场经济学的趋势加剧了这种分裂。当战略刚开始形成时,战略家不可能确定每一个行动步骤,也不应该尝试这样做。然而,他或她必须有能力预见主要的实施障碍,并问:“这个策略可行吗?”我能做到吗?”如果诚实的评估结果是“不”或“只是在不可接受的风险下”,那么制定过程必须继续。一个伟大的战略只有在实际执行时才是伟大的。因此,我们在本文中提供的关于实施的指导方针必须在战略家的心态中,甚至在最早的制定阶段。我们对战略实施的看法是基于我们在许多公司中观察到的情况,以及对有关该主题的文献的长期仔细阅读而发展起来的然而,我们的想法已经具体化和澄清,特别是最近有机会研究几个成功和不成功的商业战略实施在一个大型的多业务公司。这家公司(我们称之为Globus)的高层管理人员得出结论,其业务部门在竞争中成功与失败的主要区别在于战略的实施,而不是战略的制定,他们试图了解自己最有效的商业战略实施的共同因素。在Globus,我们有机会检查广泛的战略变更计划,以实现低成本地位、走向全球、整合等等。在这里,我们将以我们研究的一个业务为例,说明我们观察到的非常有说服力的、反复出现的主题。简单地说,并在表1中描述,这些是我们研究的Bondall和其他单位的有效战略实施者的行为模式:在制订阶段获得广泛的投入和参与。2. 仔细而审慎地评估实施的障碍。3.尽早地,在实现杠杆、资源承诺、子单位政策和计划、结构、人员和奖励的整个阵列中进行第一步行动。4. 把你的战略卖给每一个重要的人,不管是高层、高层、高层还是外部。5. 随着事件和趋势的出现,稳定地微调、调整和响应。
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引用次数: 265
Becoming PALs: Pooling, Allying, and Linking Across Companies 成为伙伴:公司间的联合、结盟和联系
Pub Date : 1989-08-01 DOI: 10.5465/AME.1989.4274737
R. Kanter
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引用次数: 132
Organizational Frame Bending: Principles for Managing Reorientation 组织框架弯曲:管理重新定位的原则
Pub Date : 1989-08-01 DOI: 10.5465/AME.1989.4274738
David A. Nadler, M. Tushman
O ne of the hallmarks of American business in the past decade has been the attempts by large organizations to manage large-scale planned change. In some cases — AT&T, Chrysler, and Apple, for example — the efforts have been dramatic and have captured public attention. Other cases, such as Corning Glass, Xerox, Citicorp, and GTE, have received less attention, but the changes have been no less profound. The concept of planned organizational change is not new; but this most recent generation of changes is somewhat different from what has gone before. First, they typically are initiated by the leaders of organizations rather than consultants or human resource specialists (although they have played significant roles in some cases). Second, they are closely linked to strategic business issues, not just questions of organizational process or style. Third, most of the changes can be traced direaly to external factors, such as new sources of competition, new technology, deregulation or legal initiatives, maturation of product sets, changes in ownership, or shifts in fundamental market struaure. Fourth,these changes affect the entire organization (whether it be a corporation or a business unit) rather than individual SBUs (strategic business units) or departments. Fifth, they are profound for the organization and its members because they usually influence organizational values regarding employees, customers, competition, or products. As a result of the past decade's changes, there are now more large visible examples than ever before of successful planned organizational change.
在过去的十年里,美国商业的一个特点是大型组织试图管理大规模的有计划的变革。在某些情况下——例如AT&T、克莱斯勒和苹果——这些努力是引人注目的,并引起了公众的注意。其他案例,如康宁玻璃、施乐、花旗集团和通用电气,受到的关注较少,但变化的意义并不比康宁玻璃更深远。有计划的组织变革的概念并不新鲜;但最近这一代的变化与以往有所不同。首先,它们通常是由组织的领导者发起的,而不是顾问或人力资源专家(尽管他们在某些情况下发挥了重要作用)。其次,它们与战略业务问题密切相关,而不仅仅是组织流程或风格的问题。第三,大多数变化可以直接追溯到外部因素,如新的竞争来源、新技术、放松管制或法律举措、产品集的成熟、所有权的变化或基本市场结构的转变。第四,这些变化影响整个组织(无论是公司还是业务单位),而不是单个sbu(战略业务单位)或部门。第五,它们对组织及其成员意义深远,因为它们通常会影响组织关于员工、客户、竞争或产品的价值观。由于过去十年的变化,现在有比以往任何时候都多的大型可见的成功的有计划的组织变革的例子。
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引用次数: 462
The Making of the British CEO: Childhood, Work Experience, Personality, and Management Style 英国CEO的形成:童年、工作经历、个性和管理风格
Pub Date : 1989-08-01 DOI: 10.5465/AME.1989.4274744
C. Cox, C. Cooper
The purpose of the research described here was to find out more about the personality, background, and characteristics of successful managers. We were particularly interested in managers' psychological attributes and developmental influences, rather than in the roles they play and how they spend their time, which has been the focus of so many other studies; we wanted to know more about what they were like as people. Any discussion of successful managers inevitably raises the question of defining "success." We have avoided this issue by defining a successful manager as one who reaches the top of a major organization. Therefore, the conclusions outlined here are based on interviews with 45 chief executives of British companies with over 1,000 employees and a successful financial record. The interviews were semistructu red and explored such aspects of the executives' lives as family background and childhood, education, career pattern, motivation, and personality.
这里所描述的研究的目的是为了找出更多关于成功管理者的个性、背景和特征。我们对管理者的心理属性和发展影响特别感兴趣,而不是他们扮演的角色以及他们如何度过时间,这是许多其他研究的重点;我们想更多地了解他们的为人。任何关于成功管理者的讨论都不可避免地提出了定义“成功”的问题。为了避免这个问题,我们把一个成功的管理者定义为一个达到主要组织高层的人。因此,本文概述的结论是基于对45位首席执行官的采访,这些首席执行官都是拥有超过1000名员工和成功财务记录的英国公司。访谈是半结构化的,探讨了高管生活的方方面面,如家庭背景和童年、教育、职业模式、动机和个性。
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引用次数: 66
The Hidden Influences of Office Design 办公室设计的隐性影响
Pub Date : 1989-05-01 DOI: 10.5465/AME.1989.4274765
S. Ornstein
A good deal of attention has been directed at the suggestion that office design including the arrangement of offices, furnishings, and physical objects present in the work setting influences job performance, job attitudes, and impressions. With almost 40 million people currently working in 9 billion square feet of office space in the United States,1 even relatively small influences of office design on performance, attitudes, and impressions could have a large impact on productivity levels and employee attitudes. Many managers are unaware of the relationship between office design and various organizational behaviors, attitudes, and impressions. In this paper, I will (1) identify and describe the ways various elements of office design influence attitudes and behaviors, (2) identify and describe symbolic messages conveyed by office design, and (3) elaborate on actions managers can take that may result in more efficient and effective work environments.
大量的注意力都集中在办公室设计的建议上,包括办公室、家具和工作环境中存在的实物的安排会影响工作表现、工作态度和印象。在美国,目前有近4000万人在90亿平方英尺的办公空间里工作,即使办公室设计对绩效、态度和印象的影响相对较小,也可能对生产力水平和员工态度产生重大影响。许多管理者没有意识到办公室设计与各种组织行为、态度和印象之间的关系。在本文中,我将(1)识别和描述办公室设计的各种元素影响态度和行为的方式,(2)识别和描述办公室设计传达的象征性信息,(3)详细说明管理者可以采取的行动,这可能会导致更高效和有效的工作环境。
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引用次数: 20
The Impact of CEO as Board Chairperson on Corporate Performance: Evidence vs. Rhetoric CEO担任董事会主席对公司绩效的影响:证据vs.修辞
Pub Date : 1989-05-01 DOI: 10.5465/AME.1989.4274764
Paula L. Rechner, D. Dalton
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引用次数: 225
MBO as a Complement to Effective Leadership MBO作为有效领导的补充
Pub Date : 1989-05-01 DOI: 10.5465/AME.1989.4274763
J. P. Muczyk, B. C. Reimann
M ike Gantz knew he was in trouble. After only two years as vice-president of marketing and sales at Acme Products, his boss had just suggested he resign. Actually, Gantz had seen it coming. He had to admit he'd let Acme down by his inability to get things done the way he had in his previous job. But he still couldn't understand where he'd gone wrong. Prior to coming to Acme, Gantz had earned an excellent reputation as the best division sales manager in a large, diversified industrial firm. He credited much of his success to his highly participative management style. In implementing Management by Objectives (MBO), for example, he had actively involved his subordinates in goal setting and then granted them considerable latitude in meeting their goals. This approach had produced a highly motivated and productive team of subordinates. In fact, Gantz had been recruited to work the same magic at Acme Products, one of his former division's competitors. Unfortunately, the results of his considerable efforts had been very disappointing so far. After two years of his leadership, Acme had lost almost as much market share as top management had expected him to gain, customer dissatisfaction was at an all-time high, and turnover of salespeople had nearly tripled. As far as Acme Products was concerned, Gantz was a disaster and had to go! How could a manager with a proven record fail so badly? Could he have been the victim of the "Peter Principle" and found his level of incompetence? Maybe. But we believe that Mike Gantz's failure came about in large measure from his failure to diagnose the situation and adopt leader behaviors and MBO practices that were compatible with each other as well as appropriate to his new and different situation. Most of the managers reporting to him at Acme did not have the abilities or initiative of his previous subordinates. Nor did the new firm possess most of the well developed support systems to which Gantz had grown accustomed in his previous job. The new organization's culture was very different as well. While extensive participation and trust had been the norm at his previous firm, his new subordinates were used to being told exactly what to do and then having the boss follow up closely to make sure they were actually doing it right. Small wonder that Gantz's participative and permissive style frustrated his new subordinates and resulted in confusion rather than goal attainment. Gantz should have recognized the difference in the capabilities and expectations of his new subordinates and made himself available to be a supportive resource and coach, with more directive and decisive behavior. While the names have been changed to protect the guilty, the above scenario is all too real. It illustrates a very common problem: a failure to achieve a suitable match between leader behavior, MBO implementation, and the organizational situation. It is this very important match that we will consider in this article.
好像甘茨知道他有麻烦了。在Acme Products担任营销和销售副总裁仅两年之后,他的老板刚刚建议他辞职。事实上,甘茨已经预见到了它的到来。他不得不承认,他不能像在上一份工作中那样把事情做好,这让Acme很失望。但他仍然不明白自己哪里出了问题。在加入Acme之前,Gantz在一家大型多元化工业公司中获得了最佳部门销售经理的良好声誉。他把自己的成功很大程度上归功于他高度参与的管理风格。例如,在实施目标管理(MBO)时,他积极地让下属参与目标设定,然后给予他们实现目标的相当大的自由度。这种方法产生了一个高度积极和富有成效的下属团队。事实上,甘茨是在Acme产品公司(他以前的部门的竞争对手之一)被招募来施展同样的魔力的。不幸的是,到目前为止,他的大量努力的结果非常令人失望。在他领导了两年之后,Acme失去的市场份额几乎和最高管理层预期的一样多,客户的不满达到了历史最高水平,销售人员的流失率几乎增加了两倍。就Acme Products而言,Gantz是一个灾难,必须离开!一个有良好业绩的经理怎么会失败得这么惨?他会不会是“彼得原理”的受害者,发现了自己的无能?也许吧。但我们认为,Mike Gantz的失败在很大程度上是因为他未能对形势进行诊断,未能采取相互兼容的领导行为和MBO实践,也未能适应他新的、不同的情况。在Acme,大多数向他汇报工作的经理都不具备他以前下属的能力和主动性。新公司也不具备甘茨在上一份工作中已经习惯的大部分完善的支持系统。新公司的文化也非常不同。在他之前的公司,广泛的参与和信任是常态,但他的新下属习惯了被告知该做什么,然后由老板密切跟进,以确保他们确实做对了。难怪甘茨的参与和放任风格让他的新下属感到沮丧,导致混乱,而不是目标的实现。甘茨应该认识到他的新下属在能力和期望上的差异,并让自己成为一个支持性的资源和教练,采取更具指导性和决定性的行为。虽然这些名字是为了保护罪犯而改的,但上述场景太真实了。它说明了一个非常普遍的问题:未能在领导者行为、MBO实施和组织情况之间实现适当的匹配。我们将在本文中考虑的正是这一非常重要的匹配。
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引用次数: 24
Changing Unethical Organizational Behavior 改变不道德的组织行为
Pub Date : 1989-05-01 DOI: 10.5465/AME.1989.4274762
R. Nielsen
W A / hat are the implications of Hamlet's question in the context of organizational ethics? What does it mean to be ethical in an organizational context? Should one suffer the slings and arrows of unethical organizational behavior? Should one try to take arms against unethical behaviors and by opposing, end them? The consequences of addressing organizational ethics issues can be unpleasant. One can be punished or fired; one's career can suffer, or one can be disliked, considered an outsider. It may take courage to oppose unethical and lead ethical organizational behavior. How can one address organizational ethics issues? Paul Tillich, in his book The Courage to Be, recognized, as Hamlet did, that dire consequences can result from standing up to and opposing unethical behavior. Tillich identified two approaches: being as an individual and being as a part of a group.' In an organizational context, these two approaches can be interpreted as follows: (1) Being as an individual can mean intervening to end unethical organizational behaviors by working against others and the organizations performing the unethical behaviors; and (2) being as a part can mean leading an ethical organizational change by working with others and the organization. These approaches are not mutually exclusive; rather, depending on the individual, the organization, the relationships, and the situation, one or both of these approaches may be appropriate for addressing ethical issues. Being as an Individual
在组织伦理的背景下,哈姆雷特的问题的含义是什么?在组织环境中,道德是什么意思?一个人应该遭受不道德组织行为的打击吗?一个人是否应该拿起武器反对不道德的行为,并通过反对来结束它们?处理组织道德问题的后果可能令人不快。一个人可能会受到惩罚或解雇;一个人的事业可能会受到影响,或者一个人可能不受欢迎,被视为局外人。反对不道德的行为并领导道德的组织行为可能需要勇气。如何解决组织道德问题?保罗·蒂利希在他的《生存的勇气》一书中,像哈姆雷特一样认识到,站出来反对不道德的行为会导致可怕的后果。蒂利希确定了两种方式:作为个体和作为群体的一部分。在组织环境中,这两种方法可以解释如下:(1)作为个人可以意味着通过与他人和执行不道德行为的组织合作来干预结束不道德的组织行为;(2)作为一员意味着通过与他人和组织合作来领导一个合乎道德的组织变革。这些方法并不相互排斥;相反,根据个人、组织、关系和情况,这两种方法中的一种或两种都可能适合处理道德问题。作为一个个体
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引用次数: 48
Surviving Merger and Acquisition 幸存的并购
Pub Date : 1989-05-01 DOI: 10.5465/AME.1989.4274772
D. Schweiger
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引用次数: 5
期刊
Academy of Management Executive
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