Pub Date : 2020-08-24DOI: 10.1515/9783110554236-027
{"title":"27. Ethics in crisis communication","authors":"","doi":"10.1515/9783110554236-027","DOIUrl":"https://doi.org/10.1515/9783110554236-027","url":null,"abstract":"","PeriodicalId":34327,"journal":{"name":"Journal of International Crisis and Risk Communication Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72491389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-08-24DOI: 10.1515/9783110554236-007
{"title":"7. Discourse of renewal: Understanding the theory’s implications for the field of crisis communication","authors":"","doi":"10.1515/9783110554236-007","DOIUrl":"https://doi.org/10.1515/9783110554236-007","url":null,"abstract":"","PeriodicalId":34327,"journal":{"name":"Journal of International Crisis and Risk Communication Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88322779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-08-24DOI: 10.1515/9783110554236-015
{"title":"15. Crisis communication and organizational resilience","authors":"","doi":"10.1515/9783110554236-015","DOIUrl":"https://doi.org/10.1515/9783110554236-015","url":null,"abstract":"","PeriodicalId":34327,"journal":{"name":"Journal of International Crisis and Risk Communication Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79419237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-08-24DOI: 10.1515/9783110554236-204
{"title":"Index","authors":"","doi":"10.1515/9783110554236-204","DOIUrl":"https://doi.org/10.1515/9783110554236-204","url":null,"abstract":"","PeriodicalId":34327,"journal":{"name":"Journal of International Crisis and Risk Communication Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90876011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-08-24DOI: 10.1515/9783110554236-021
{"title":"21. Communicating and managing crisis in the world of politics","authors":"","doi":"10.1515/9783110554236-021","DOIUrl":"https://doi.org/10.1515/9783110554236-021","url":null,"abstract":"","PeriodicalId":34327,"journal":{"name":"Journal of International Crisis and Risk Communication Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82692926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-08-24DOI: 10.1515/9783110554236-016
Shari R. Veil, Kathleen L. Ambrose
This chapter examined exemplar supply chain crises to determine what contextual factors affected the communication strategies available to organizations and the resulting impact of those strategies on stakeholder perceptions and the organization’s reputation. The factors identified included whether (1) there were multiple suppliers; (2) the supply chain was part of the brand identity; (3) market competition shared suppliers; (4) the supply chain was national or global; and (5) consumers were directly harmed by the supply chain crisis. The analysis revealed that crises that manifest from the same supply chain risk do not necessitate the same crisis response. Due to the varying perceptions of responsibility by both the stakeholders and organizations involved in supply chain crises, communication response strategies must address both perceived and actual crisis responsibility.
{"title":"16. Fixing the broken link: Communication strategies for supply chain crises","authors":"Shari R. Veil, Kathleen L. Ambrose","doi":"10.1515/9783110554236-016","DOIUrl":"https://doi.org/10.1515/9783110554236-016","url":null,"abstract":"This chapter examined exemplar supply chain crises to determine what contextual factors affected the communication strategies available to organizations and the resulting impact of those strategies on stakeholder perceptions and the organization’s reputation. The factors identified included whether (1) there were multiple suppliers; (2) the supply chain was part of the brand identity; (3) market competition shared suppliers; (4) the supply chain was national or global; and (5) consumers were directly harmed by the supply chain crisis. The analysis revealed that crises that manifest from the same supply chain risk do not necessitate the same crisis response. Due to the varying perceptions of responsibility by both the stakeholders and organizations involved in supply chain crises, communication response strategies must address both perceived and actual crisis responsibility.","PeriodicalId":34327,"journal":{"name":"Journal of International Crisis and Risk Communication Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81265299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-08-24DOI: 10.1515/9783110554236-013
{"title":"13. Whistleblowing in organizations","authors":"","doi":"10.1515/9783110554236-013","DOIUrl":"https://doi.org/10.1515/9783110554236-013","url":null,"abstract":"","PeriodicalId":34327,"journal":{"name":"Journal of International Crisis and Risk Communication Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81275505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-08-24DOI: 10.1515/9783110554236-fm
{"title":"Frontmatter","authors":"","doi":"10.1515/9783110554236-fm","DOIUrl":"https://doi.org/10.1515/9783110554236-fm","url":null,"abstract":"","PeriodicalId":34327,"journal":{"name":"Journal of International Crisis and Risk Communication Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83556183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-08-24DOI: 10.1515/9783110554236-023
{"title":"23. Crisis communication and social media: Short history of the evolution of social media in crisis communication","authors":"","doi":"10.1515/9783110554236-023","DOIUrl":"https://doi.org/10.1515/9783110554236-023","url":null,"abstract":"","PeriodicalId":34327,"journal":{"name":"Journal of International Crisis and Risk Communication Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91042357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-08-24DOI: 10.1515/9783110554236-005
{"title":"5. Situational crisis communication theory: Influences, provenance, evolution, and prospects","authors":"","doi":"10.1515/9783110554236-005","DOIUrl":"https://doi.org/10.1515/9783110554236-005","url":null,"abstract":"","PeriodicalId":34327,"journal":{"name":"Journal of International Crisis and Risk Communication Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74758975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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