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The Colombian electronic consumer: Analysis of the leading factors of e-commerce use 哥伦比亚电子消费者:电子商务使用的主要因素分析
Q3 Business, Management and Accounting Pub Date : 2019-05-21 DOI: 10.1504/ijemr.2019.100704
J. A. Sánchez-Torres, F. Arroyo-Cañada, S. Rojas-Berrio, O. Robayo-Pinzón, Winston Fontalvo-Cerpa
There are few studies describing the adoption of electronic business-to-consumer (B2C) commerce in poor and developing countries, in that vein the purpose of this article is to examine which factors lead to electronic purchasing in Colombia. This study was conducted on a national level using an online survey, with a total of 941 responses from electronic commerce users. The results validated UTAUT2 model, with only the expected variables of effort and hedonistic motivations not being significant; additionally, online trust is positively affected by perceived security, information quality and perceived privacy. Finally, this analysis confirms that the relationships proposed in the theory of the adoption of online shopping in an emerging country are met, offering a detailed analysis of each of the variables that the online shopper considers; additionally, this article has validated that in Colombia, online shopping affects the search for low prices.
很少有研究描述在贫穷和发展中国家采用电子企业对消费者(B2C)商务,因此本文的目的是检查导致哥伦比亚电子购买的因素。这项研究是在全国范围内进行的一项在线调查,共有941名电子商务用户回复。结果验证了UTAUT2模型,只有努力和享乐动机的期望变量不显著;此外,网络信任受感知安全、信息质量和感知隐私的正向影响。最后,该分析证实了在新兴国家采用网络购物理论中提出的关系是满足的,并提供了对在线购物者考虑的每个变量的详细分析;此外,这篇文章已经证实,在哥伦比亚,网上购物影响搜索低价。
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引用次数: 2
Preference Criteria for Online Shopping among University Students 大学生网上购物偏好标准研究
Q3 Business, Management and Accounting Pub Date : 2019-05-21 DOI: 10.1504/IJEMR.2019.10009593
A. Ahamat, M. S. S. Ali
We are now living in the era of technology and the use of e-commerce is increasing every day, which has become increasingly more important as most activities can be done by using e-commerce, thus aiding the business industry. The younger generation especially students nowadays spend hours on the internet. The aim of this research was to identify the preference criteria among Malaysian university students. It also identified the relationship between the independent variables (situational factors, trust and consumer trait) which were the preference criteria and the dependent variable (online shopping) among Malaysian university students. In this research, the preference criteria that drove them to shop online was analysed using the survey method distributed to 200 university students. The results of this research showed a strong correlation between online shopping and situational factors, a weak correlation between online shopping and trust, and a strong correlation between online shopping and consumer trait.
我们现在生活在技术时代,电子商务的使用每天都在增加,这变得越来越重要,因为大多数活动都可以通过使用电子商务来完成,从而帮助商业行业。年轻一代,尤其是现在的学生,花上几个小时上网。本研究的目的是确定马来西亚大学生的偏好标准。它还确定了马来西亚大学生中作为偏好标准的自变量(情境因素、信任和消费者特征)与因变量(网上购物)之间的关系。在这项研究中,使用向200名大学生分发的调查方法,分析了驱使他们在网上购物的偏好标准。研究结果表明,网络购物与情境因素之间存在较强的相关性,网络购物和信任之间存在较弱的相关性,而网络购物与消费者特质之间存在较强相关性。
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引用次数: 0
Online purchasing: the role of web experience factors 网上购物:网络体验因素的作用
Q3 Business, Management and Accounting Pub Date : 2019-05-21 DOI: 10.1504/IJEMR.2019.10021474
N. Salleh, N. C. Ha, P. Kitchen, A. Mohd‐Any
This paper examines the effect of web experience factors such as usability, interactivity, trust and aesthetics derived from flow theory on purchasing intention. From 360 questionnaires distributed, 300 responses were gathered. Using logistic regression analysis, results indicate that usability, interactivity and trust are positively and significantly associated with purchasing intention whereas aesthetics is not. It seems that online retailers should adopt a targeted aesthetics approach in developing a web store depending on the type of merchandise and the markets approached. As such, retailers can lure new customers, retain existing ones and improve their attitudes toward web stores.
本文考察了流理论衍生的可用性、交互性、信任和美学等网络体验因素对购买意愿的影响。从分发的360份问卷中,收集了300份回复。使用逻辑回归分析,结果表明可用性、互动性和信任与购买意愿呈正相关,而美学与购买意愿无关。在线零售商似乎应该根据商品类型和所面向的市场,采用有针对性的美学方法来开发网络商店。因此,零售商可以吸引新客户,保留现有客户,并改善他们对网络商店的态度。
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引用次数: 1
A brand view on the user acceptance of mobile apps: an evidence from India in the multi-channel context 用户对移动应用接受度的品牌观:来自印度的多渠道背景下的证据
Q3 Business, Management and Accounting Pub Date : 2019-01-29 DOI: 10.1504/IJEMR.2019.10018832
N. Murugan, Jayanth Jacob
Despite rapid growth in the number of mobile internet users who shop using mobile applications, there has been very little research on mobile channels, in particular with mobile apps in the context of multi-channel retailing. While extant research focus on mobile touch points as single channel, the present study highlights the need for multi and omni-channel management that stress on the creation of retail branding for the acceptance of mobile apps. This study investigates the structural relationship between attitude towards the online retail brand, perceived tie, perceived ease of use, attitude and user behaviour towards mobile apps from pure online retailers who sell products through e-commerce site and mobile app. Based on the theory of planned behaviour, a research model and hypotheses depicting direct and indirect effects are proposed. An online survey was conducted among 221 respondents and the results of the partial least square structural equation modelling (PLS-SEM) showed that there is a strong support for the effect of brand attitude, perceived tie and perceived ease of use on the acceptance of mobile app.
尽管使用移动应用程序购物的移动互联网用户数量迅速增长,但对移动渠道的研究却很少,尤其是在多渠道零售的背景下对移动应用程序的研究。虽然现有的研究将移动接触点作为单一渠道,但本研究强调需要多渠道和全渠道管理,强调创建零售品牌以接受移动应用程序。本研究调查了通过电子商务网站和移动应用销售产品的纯在线零售商对在线零售品牌的态度、感知领带、感知易用性、态度和用户对移动应用的行为之间的结构关系。基于计划行为理论,提出了描述直接和间接影响的研究模型和假设。我们对221名受访者进行了一项在线调查,偏最小二乘结构方程模型(PLS-SEM)的结果显示,品牌态度、感知领带和感知易用性对移动应用程序接受度的影响得到了强有力的支持。
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引用次数: 2
Building brand advocacy on social media to improve brand equity 在社交媒体上建立品牌宣传,以提高品牌资产
Q3 Business, Management and Accounting Pub Date : 2019-01-29 DOI: 10.1504/IJEMR.2019.098751
M. Mathur
Social media is all about consumer networks and consumer relations that challenge marketers to leverage social media as a means to develop and improve their connections with consumers. Though tremendous opportunities via social media are alluring, businesses are still finding it hard to penetrate the clique of consumer interactions that are largely personal in nature. Despite the opportunities available through social media marketing activities, understanding customers and their behaviour, and incorporating that information in marketing strategy formulation is critical to successful strategy implementation. Thus, this study focuses attention in this direction and advances both the academic as well the practitioner literature. Theoretically grounded in two different fields-the field of sociology in combination with the field of relationship marketing, this study develops a conceptual model of driving brand advocacy and reciprocity to improve customer-based brand equity. This study uses seemingly unrelated regression technique to empirically validate our conceptual model. This paper concludes with important implications for both marketing theory and practice.
社交媒体都是关于消费者网络和消费者关系的,这对营销人员来说是一种挑战,他们需要利用社交媒体来发展和改善与消费者的联系。尽管社交媒体带来的巨大机遇很诱人,但企业仍发现很难渗透到消费者互动的小圈子中,这些圈子基本上是个人互动。尽管通过社交媒体营销活动提供了机会,但了解客户及其行为,并将这些信息纳入营销策略制定中,对于成功实施战略至关重要。因此,本研究将关注这一方向,并推动学术和实践文献的发展。本研究以社会学与关系行销两个不同领域的理论为基础,发展出推动品牌宣传与互惠的概念模型,以改善以顾客为基础的品牌资产。本研究使用看似不相关的回归技术来实证验证我们的概念模型。本文的结论对市场营销理论和实践都有重要的启示。
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引用次数: 4
A two-stage SEM-neural network analysis to predict drivers of m-commerce in India 两阶段sem -神经网络分析预测印度移动商务的驱动因素
Q3 Business, Management and Accounting Pub Date : 2019-01-29 DOI: 10.1504/IJEMR.2019.10018834
K. Madan, Rajan Yadav
The rapid developments in the field of mobile technologies and deep penetration of smartphones have created tremendous opportunities for m-commerce worldwide. The purpose of this study is to investigate factors that predict consumer's intention to adopt m-commerce. The study identifies variables relevant for m-commerce environment and empirically establishes their influence on m-commerce adoption intention. A two-stage analysis comprising of structural equation modelling (SEM) and neural network (NN) technique is employed to test the proposed model. The results obtained from SEM analysis observed that perceived risk is the strongest predictor of m-commerce adoption decision, followed by performance expectancy, variety of services and perceived critical mass. Effort expectancy is found to be statistically insignificant. The significant factors from SEM were used as inputs to NN model and the results established performance expectancy to be the most important input variable in predicting m-commerce adoption intention followed by variety of services, perceived risk and perceived critical mass. The findings of this study are useful for m-commerce marketers and service providers, in developing suitable marketing strategies to scale up their business. This study is one of the few empirical studies conducted in India to examine the adoption intention of m-commerce.
移动技术领域的快速发展和智能手机的深度渗透为全球移动商务创造了巨大的机遇。本研究的目的是调查预测消费者采用移动商务意愿的因素。本研究确定了与移动商务环境相关的变量,并实证确定了它们对移动商务采用意愿的影响。采用包括结构方程建模(SEM)和神经网络(NN)技术的两阶段分析来测试所提出的模型。SEM分析结果表明,感知风险是移动商务采用决策的最强预测因子,其次是绩效预期、服务种类和感知临界质量。SEM的显著因素被用作NN模型的输入,结果表明,绩效预期是预测移动商务采用意愿的最重要输入变量,其次是服务种类、感知风险和感知临界质量,制定合适的营销策略以扩大业务规模。这项研究是印度为数不多的实证研究之一,旨在检验移动商务的采用意图。
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引用次数: 1
Affect-based and personality-based trust and risk in social commerce 社交商务中基于情感和个性的信任与风险
Q3 Business, Management and Accounting Pub Date : 2019-01-29 DOI: 10.1504/ijemr.2019.098753
Emad Abou-Elgheit
This paper examines the affect (emotional) and personality factors that impact consumers' trust, risk and intention to purchase in a social electronic commerce context. It is the first part of a broader study which examines the impact of different antecedents or types of trust and risk on consumers' intention to purchase online. The empirical findings discussed in this study offer novel insights for academic researchers and businesses on how trust is built and risk is perceived. The study argues that affect-based factors have stronger impacts on trust and intention to buy than personality. The study also shows that building trust and perceiving risk are different, yet interrelated processes. The study relies on the findings of a survey that was sponsored by three Egyptian electronic vendors. A sample of 599 online shoppers responded to the survey. Egypt is a significant emerging market for electronic commerce, which makes it representative for Middle East and North African markets.
本文研究了在社交电子商务环境中影响消费者信任、风险和购买意愿的情感和个性因素。这是一项更广泛研究的第一部分,该研究考察了不同的前因或信任类型和风险对消费者在线购买意愿的影响。本研究中讨论的实证结果为学术研究人员和企业提供了关于如何建立信任和感知风险的新见解。该研究认为,与人格相比,基于情感的因素对信任和购买意愿的影响更大。研究还表明,建立信任和感知风险是不同但相互关联的过程。这项研究基于三家埃及电子供应商发起的一项调查结果。599名网购者参与了这项调查。埃及是一个重要的新兴电子商务市场,这使其在中东和北非市场具有代表性。
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引用次数: 2
Service quality of online transactions: the PayPal case 网上交易的服务质量:PayPal案例
Q3 Business, Management and Accounting Pub Date : 2018-10-01 DOI: 10.1504/IJEMR.2018.10012152
C. Assimakopoulos, Eugenia Papaioannou, C. Sarmaniotis
The main purpose of this paper is to investigate users' expectation and perception levels towards service quality dimensions regarding PayPal. The discrepancy gap between buyers' expectation and perception throughout those dimensions is studied. The gaps, identified between expectations and perceived experience although positive, are short, meaning that perceived performance and expected performance are close to each other. This can be interpreted as a lack of impressive positive surprise by the website to the customers. On the other hand, customers really know what to expect from such a website which means that details make the difference. There is always room for improvement as customers' demands and competition are ever increasing. The seller's perceptions and expectations to the PayPal remain untested and this could be considered as a limitation. The paper's results contribute towards improving the provided services of PayPal and of other similar companies, as well.
本文的主要目的是调查用户对PayPal服务质量维度的期望和感知水平。研究了买家在这些维度上的期望和感知之间的差异差距。预期和感知体验之间的差距虽然是积极的,但很短,这意味着感知表现和预期表现彼此接近。这可以被解释为网站对客户缺乏令人印象深刻的积极惊喜。另一方面,客户真的知道对这样一个网站的期望,这意味着细节会有所不同。随着客户的需求和竞争日益激烈,总有改进的余地。卖家对PayPal的看法和期望仍然没有经过测试,这可能被视为一种限制。该论文的研究结果也有助于改善PayPal和其他类似公司提供的服务。
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引用次数: 1
Conversion rate determinants in e-commerce websites. What about moderation effects? 电子商务网站的转化率决定因素。那么适度效应呢?
Q3 Business, Management and Accounting Pub Date : 2018-10-01 DOI: 10.1504/IJEMR.2018.10012150
Davide Di Fatta, David Diwei Lu
Online retailers invest significant resource to improve conversion rates, defined as the proportion of website visitors that make a purchase. Using 1,184 observations from six e-commerce websites, this paper aims to analyse conversion rate determinants, also considering moderation effects of seasonality and webpage speed of load. Results show that free shipping and discounts policy have a positive effect on the conversion rate, moderated by seasonality and load speed. These finding could be useful guidelines for e-commerce managers in order to allocate their limited resources to the most relevant factor to increase online sales.
在线零售商投入大量资源来提高转化率,即网站访问者进行购买的比例。本文利用6个电子商务网站的1184个观察结果,分析了转化率的决定因素,同时考虑了季节性和网页加载速度的调节作用。结果表明,免运费和折扣政策对转化率有积极影响,受季节性和装载速度的调节。这些发现可以为电子商务经理提供有用的指导,以便将有限的资源分配到最相关的因素上,以增加在线销售。
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引用次数: 0
Shopping on the go: how walking influences mobile shopping performance 移动购物:步行如何影响移动购物表现
Q3 Business, Management and Accounting Pub Date : 2018-10-01 DOI: 10.1504/IJEMR.2018.094985
Sarah M. Stanley, Cassandra C. Elrod, Nathan W. Twyman, Cui Zou
Given the growth in use and capabilities of mobile devices, the mobile commerce (m-commerce) market is also continuing to grow and become more sophisticated. Studies exploring the results of m-commerce using mobile devices, however, have traditionally been done in a stationary setting. This exploratory study seeks to examine how m-commerce is impacted by the use of mobile devices in a stationary versus a walking setting. Treadmill desks were used to replicate mobile shopping while using mobile devices and then compared the results with the same task completed on mobile devices in a stationary manner. Results indicate that shopping while walking increases the time it takes to complete the shopping task but not the dollar amount spent for the product in question.
随着移动设备的使用和功能的增长,移动商务市场也在持续增长,变得更加复杂。然而,探索使用移动设备的移动商务结果的研究传统上是在固定环境中进行的。这项探索性研究旨在研究移动设备在固定环境和步行环境中的使用对移动商务的影响。跑步机被用来在使用移动设备的同时复制移动购物,然后将结果与在移动设备上以固定方式完成的相同任务进行比较。结果表明,边走路边购物会增加完成购物任务所需的时间,但不会增加购买相关产品的金额。
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引用次数: 2
期刊
International Journal of Electronic Marketing and Retailing
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