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Passenger Safety on Whale-Watching Vessels in Australia 澳大利亚观鲸船上的乘客安全
Q3 Social Sciences Pub Date : 2020-10-14 DOI: 10.3727/154427319x15722432101718
J. Wilks, M. Lück, M. Orams
To date, the focus of research into risks and safety in whale watching has tended to be on the safety of the whales (or dolphins/porpoises). This article explores the issue from the human side of the interaction and considers boat-based whale-watching passenger safety by reviewing evidence from available legal case records and legislation in Australia to better understand the risks and injuries that can occur to people in these marine wildlife tourism scenarios. A review of two legal cases and observations from media reports of whale-watching incidents in other jurisdictions revealed that waves and associated violent vessel movement are responsible for serious injuries to passengers. Where there was a failure to keep a proper lookout for waves and safely adapt to changing sea conditions operators have been found negligent. Legal challenges have also been successful in cases involving inaccurate and misleading promotion and communication about the nature of the tour and associated risks, and where passengers had not received adequate safety briefings. Furthermore, signed waivers that sought to protect the tour operator from responsibilities for injuries sustained aboard were not sufficient to absolve operators from liability. Given the different cultures, languages, and physical capabilities of a diverse range of international tourists interested in whale watching it is recommended that promotional materials, safety briefings, and safety communications (such as warning signs) be communicated by widely used and understood symbols and in multiple languages. In addition, some screening of passengers to ascertain preexisting medical conditions and to assess their ability to participate in the voyage safely, and with understanding of safety instructions, should be undertaken prior to a vessel leaving the dock. Templates to assist operators with their responsibilities are now available from the Australian Maritime Safety Authority.
迄今为止,对观鲸风险和安全的研究重点往往是鲸鱼(或海豚/鼠海豚)的安全。本文从互动的人的角度探讨了这一问题,并通过审查澳大利亚现有法律案件记录和立法中的证据来考虑船上观鲸乘客的安全,以更好地了解在这些海洋野生动物旅游场景中可能对人们造成的风险和伤害。对两起法律案件的审查以及媒体对其他司法管辖区观鲸事件的报道表明,海浪和相关的船只剧烈运动是造成乘客严重受伤的原因。在未能适当注意海浪并安全适应不断变化的海况的地方,运营商被发现疏忽大意。在涉及关于旅行性质和相关风险的不准确和误导性宣传和沟通,以及乘客没有得到足够的安全简报的情况下,法律挑战也取得了成功。此外,签署的旨在保护旅行社免受船上受伤责任的豁免书不足以免除旅行社的责任。鉴于对观鲸感兴趣的各种国际游客的文化、语言和身体能力各不相同,建议通过广泛使用和理解的符号以及多种语言传达宣传材料、安全简报和安全通信(如警告标志)。此外,在船只离开码头之前,应对乘客进行一些筛查,以确定先前存在的医疗状况,并评估他们安全参与航行的能力,并了解安全说明。澳大利亚海事安全局现已提供协助运营商履行职责的模板。
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引用次数: 0
Marine Wildlife Tourism and Safety 海洋野生动物旅游与安全
Q3 Social Sciences Pub Date : 2020-10-14 DOI: 10.3727/154427320x15969302280250
M. Lück, M. Orams
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引用次数: 0
Recommendations for Sustainable Cetacean-Based Tourism in French Territories: A Review on the Industry and Current Management Actions 关于法国领土可持续鲸类旅游业的建议:行业和当前管理行动综述
Q3 Social Sciences Pub Date : 2020-10-14 DOI: 10.3727/154427320x15943351217984
J. Chazot, Ludovic Hoarau, Pamela Carzon, J. Wagner, S. Sorby, Morgane Ratel, A. Barcelo
Whale-watching activities provide important socioeconomic benefits for local communities and constitute powerful platform incentives for marine mammals' protection or more broadly marine environments. However, these activities can cause adverse effects on targeted populations, with considerable downside associated risks of injuries and fatality for whale watchers during inwater interactions. France with its overseas territories has the second largest exclusive economic zone (EEZ), in which more than half of existing cetacean species are encountered. In these territories, recreational and commercial whale watching, including swim-with cetacean activities, have recently developed. Yet few studies focused on these activities and their associated impacts across French territories, leading to an unclear assessment of the situation. To address this issue, we reviewed cetaceans' occurrence within the French EEZ, whale-watching industry, targeted species, local management of marine mammal-based tourism activities, and regulations in France mainland and some overseas territories (Reunion Island, Mayotte, and French Polynesia). Fortyeight species are encountered in the French EEZ, and 15 are targeted by whale-watching activities. A total of 185 operators, including 34% offering swim-with-cetaceans tours, offered trips in France and overseas in 2019. While several more or less restrictive regulations exist locally, our results indicate that French's national legal framework for marine mammals' protection remains inadequate and insufficient to cope with the recent development of this activity. As conservation biologists, managers, and stakeholders from these French territories, we cooperated to provide general guidelines for a sustainable development of whale watching at a national scale. We urge (1) to legally acknowledge and regulate whale-watching commercial activities; (2) to create a national legal framework regarding whale watching and swim-with marine mammals practices, while accounting for local distinctiveness and disparities across regions; (3) to conduct more research to evaluate local short- and long-term impacts on targeted marine mammal populations as well as the socioeconomic benefits; and (4) to reinforce synergetic relations between the different stakeholders.
观鲸活动为当地社区提供了重要的社会经济效益,并为保护海洋哺乳动物或更广泛的海洋环境提供了强有力的平台激励。然而,这些活动可能会对目标种群造成不利影响,在水中互动过程中,鲸鱼观察者会面临相当大的伤害和死亡风险。法国及其海外领土拥有第二大专属经济区(EEZ),现有鲸目动物的一半以上都在该区。在这些地区,最近发展了娱乐和商业观鲸活动,包括与鲸目动物一起游泳。然而,很少有研究关注这些活动及其在法国领土上的相关影响,导致对局势的评估不明确。为了解决这个问题,我们回顾了鲸目动物在法国专属经济区内的分布、观鲸业、目标物种、当地对海洋哺乳动物旅游活动的管理,以及法国大陆和一些海外领土(留尼汪岛、马约特岛和法属波利尼西亚)的法规。在法国专属经济区,有15种是观鲸活动的目标。2019年,共有185家运营商提供法国和海外旅行,其中34%的运营商提供鲸目动物游泳游。虽然当地存在一些或多或少的限制性法规,但我们的研究结果表明,法国保护海洋哺乳动物的国家法律框架仍然不充分,不足以应对这一活动的最新发展。作为来自这些法国领土的保护生物学家、管理者和利益相关者,我们合作为在全国范围内可持续发展观鲸提供了一般指导方针。我们敦促(1)从法律上承认和规范观鲸商业活动;(2) 建立一个关于观鲸和与海洋哺乳动物一起游泳的国家法律框架,同时考虑到各地区的地方特色和差异;(3) 开展更多研究,评估当地对目标海洋哺乳动物种群的短期和长期影响以及社会经济效益;(4)加强不同利益攸关方之间的协同关系。
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引用次数: 2
#biteme: Considering the Potential Influence of Social Media on In-Water Encounters with Marine Wildlife #biteme:考虑到社交媒体对在水中遇到海洋野生动物的潜在影响
Q3 Social Sciences Pub Date : 2020-10-14 DOI: 10.3727/154427320x15754936027058
C. D. Pagel, M. Orams, M. Lück
Over the past three decades, interacting with wildlife as a tourism activity has grown significantly and has transformed from a relatively rare experience into a mainstream tourism product. Tourism opportunities to watch, photograph, and otherwise interact with animals in their natural environment have grown to include a range of species and settings, including in the sea. Close encounters with marine wildlife are facilitated by a wide range of commercial operators, and many include and promote a strong adventure component. This article provides a consideration of the issues of risk and the emerging role of the use of social media in marine wildlife tourism experiences. While the concept of ecotourism has been widely explored in wildlife tourism research, the inherited risk involved in these activities has received little attention. This is particularly the case regarding interactions with potentially dangerous wildlife in open-water environments. This aspect warrants exploration in the context of the growth of wildlife photography/videography and sharing via social media platforms, which frequently display close encounters with animals in dangerous scenarios for both people and wildlife involved.
在过去的三十年里,与野生动物互动作为一种旅游活动已经显著发展,并从一种相对罕见的体验转变为主流旅游产品。在自然环境中观看、拍照和与动物互动的旅游机会已经增加到包括海洋在内的一系列物种和环境。广泛的商业运营商为与海洋野生动物的近距离接触提供了便利,其中许多运营商包括并推广了强大的冒险成分。本文对风险问题以及社交媒体在海洋野生动物旅游体验中的新作用进行了思考。虽然生态旅游的概念在野生动物旅游研究中得到了广泛的探索,但这些活动所涉及的遗传风险却很少受到关注。在开放水域环境中与潜在危险野生动物的相互作用尤其如此。这一方面值得在野生动物摄影/视频拍摄和通过社交媒体平台分享的发展背景下进行探索,社交媒体平台经常显示在危险场景中与动物的亲密接触,无论是对相关人员还是野生动物来说。
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引用次数: 17
"I Would Die to See One": A Study to Evaluate Safety Knowledge, Attitude, and Behavior Among Shark Scuba Divers “我愿意去死”:一项评估鲨鱼水肺潜水员的安全知识、态度和行为的研究
Q3 Social Sciences Pub Date : 2020-10-14 DOI: 10.3727/154427320x15779149069752
S. Lucrezi, F. Bargnesi, F. Burman
Shark diving tourism is an activity that can contribute significantly to coastal economies, while also offering tremendous help to shark conservation efforts. Nevertheless, like any form of wildlife-based tourism, shark diving poses management challenges revolving around ethical and safety considerations. Safety in shark diving normally focuses on operational self-efficacy and adherence to shark diving codes of conduct to prevent incidents such as shark bites and to minimize ecological harm. However, safety issues in shark diving can arise from personal choices to exceed standard certification limits. Any detrimental results are capable of casting doubts on the sustainability of shark diving, thus jeopardizing its future as well as shark conservation. This study addressed compliance with shark diving codes of conduct and standard diving safety by examining the knowledge, attitude, and behavior of people who engage in free scuba diving with predatory sharks. The research made use of mixed methods of data collection, including interviews with shark divers at two popular shark diving destinations in Southeast Africa (n = 86) and an online questionnaire survey among shark divers (n = 89). The results showed that divers had positive attitudes towards sharks and shark diving. However, a notable proportion declared that they had exceeded certification limits and broken codes of conduct during shark diving. In particular, diving experience and being a professional diver were correlated significantly with poor safety attitudes and behavior. The results highlight the need to create an understanding among scuba divers of the connection between shark diving safety and conservation, including the negative implications of safety breaches, whether big or small, for the future of shark diving tourism and of sharks.
鲨鱼潜水旅游是一项对沿海经济有重大贡献的活动,同时也为鲨鱼保护工作提供了巨大帮助。然而,与任何形式的野生动物旅游一样,鲨鱼潜水也带来了围绕道德和安全考虑的管理挑战。鲨鱼潜水的安全通常侧重于操作自我效能和遵守鲨鱼潜水行为准则,以防止鲨鱼咬伤等事件,并将生态危害降至最低。然而,鲨鱼潜水的安全问题可能源于个人选择超过标准认证限制。任何有害的结果都会让人怀疑鲨鱼潜水的可持续性,从而危及其未来和鲨鱼保护。这项研究通过检查与掠食性鲨鱼一起进行自由水肺潜水的人的知识、态度和行为,探讨了对鲨鱼潜水行为准则和标准潜水安全的遵守情况。这项研究采用了混合数据收集方法,包括对东南非两个热门鲨鱼潜水目的地的鲨鱼潜水员进行采访(n=86),以及对鲨鱼潜水员进行在线问卷调查(n=89)。结果表明,潜水员对鲨鱼和鲨鱼潜水持积极态度。然而,相当一部分人宣称,他们在鲨鱼潜水过程中超过了认证限制,违反了行为准则。特别是,潜水经验和专业潜水员与不良的安全态度和行为显著相关。研究结果强调,水肺潜水员需要了解鲨鱼潜水安全与保护之间的联系,包括大大小小的安全漏洞对鲨鱼潜水旅游和鲨鱼未来的负面影响。
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引用次数: 2
Behaviors of Grey Seals (Halichoerus Grypus) Addressed Towards Human Swimmers During Experimental Open Water Encounters Off Heligoland (German Bight, North Sea) 在Heligoland(德国湾,北海)附近的实验性公开水域遭遇中,灰海豹(Halichoerus Grypus)对人类游泳者的行为
Q3 Social Sciences Pub Date : 2020-10-14 DOI: 10.3727/154427320x15945013137030
M. Scheer
Risks arising for humans during swim encounters with seals are poorly understood. This study was initiated to examine behaviors of unhabituated grey seals addressed towards humans during experimental, noncommercial seal-swim activities off Heligoland. In total, 26 in-water encounters were conducted. Behavioral classes and the number of seals simultaneously approaching swimmers were time sampled. A set of risky and nonrisky interactive behaviors was continuously sampled. Seals spent approximately the same amount of time interacting with swimmers (53%) as they did ignoring them (47%). Seals displayed higher rates of nonrisky behaviors than risky ones, but risky behaviors occurred during 73% of all seal-swims. Seals remained ≤20 m near swimmers for 51% and ≤1 m for 13% of the time. A mean number of 0.65 and 0.18 seals approached swimmers per minute within a range of ≤20 m and ≤1 m, respectively. Behavioral classes, interactive behaviors, and the number of seals approaching ≤20 m did not vary significantly throughout seal-swims but the number of seals approaching ≤1 m moderately decreased. Due to high rates of risky behaviors, it is recommended to promote public awareness on site and to regulate seal-swims before commercial operations emerge.
人们对人类在与海豹游泳时遇到的风险知之甚少。这项研究是为了检查未孵化的灰海豹在Heligoland附近的实验性非商业性海豹游泳活动中对人类的行为。总共进行了26次水中遭遇战。对同时接近游泳者的海豹的行为类别和数量进行了时间采样。对一组有风险和无风险的互动行为进行了连续采样。海豹与游泳者互动的时间(53%)与忽视游泳者的时间(47%)大致相同。海豹的非危险行为发生率高于危险行为,但危险行为发生在所有海豹游泳中的73%。海豹在游泳者附近停留≤20米的时间占51%,在≤1米的时间里占13%。在≤20米和≤1米的范围内,平均每分钟接近游泳者的海豹数量分别为0.65只和0.18只。在整个海豹游泳过程中,行为类别、互动行为和接近≤20m的海豹数量没有显著变化,但接近≤1m的海豹数量适度减少。由于风险行为的发生率很高,建议在商业运营出现之前,在现场提高公众意识,并对海豹游泳进行监管。
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引用次数: 2
Assessing and Mitigating Humpback Whale (Megaptera Novaeangliae) Disturbance of Whale-watching Activities in Reunion Island 留尼旺岛座头鲸(Megaptera Novaeangliae)对观鲸活动干扰的评估与缓解
Q3 Social Sciences Pub Date : 2020-10-14 DOI: 10.3727/154427320x15943326793398
Ludovic Hoarau, M. Dalleau, Sylvain Delaspre, Thibaut Barra, Anne-Emmanuelle Landes
Whale watching, including swim-with-whales activities, is developing at an enormous rate in Reunion Island. This is raising concerns about its impacts on breeding humpback whales and challenging the sustainability of the activity. In 2017, a dedicated-at-sea patrol team, "Quiétude," was created to observe, monitor, and raise awareness to the whale watchers in order to improve compliance with local guidelines. In this context, the team assessed whale watching in Reunion Island during two humpback whale breeding seasons in 2017 and 2018, between June and October. Sighted groups were mostly composed of mother/calf pairs spending most of their time resting near or at the surface. Whale-watching vessels were present in 85.1% of sightings, of which 68.4% were recreative. Swimwith-cetaceans activities were very frequently observed in 42% of sightings. Overall, compliance with the charter was as high as 68% of whale sightings with vessels/swimmers were in line with the recommendations. However, low compliance (32.8%) was observed with the specific recommendations of swim-with-cetaceans activities. Swimmers were reported in surface active groups displaying agonistic behaviors, which poses evident human safety concerns. Humpback whale resting behaviors were disrupted significantly by whale-watching activities. Humpback whales tended to avoid vessels and swimmers, especially when their behavior was intrusive or not compliant with the charter. Positive humpback whale responses were more likely to occur if the charter's recommendations were not breached. Our results highlight how a nonbinding regulation, with recommendations scrupulously pursued, allows for a reduction in whale-watching disturbances and supports a better tourism experience. Our results advocate for reinforcing tourism education, whale-watching adaptive management and regulations, specifically for vulnerable groups with a calf, and for the swim-with-whales activities. This could be efficiently achieved by engaging all stakeholders and the permanent team on the field "Quietude" to enhance dissemination of best practices and sensitivity around sustainable values of implemented regulations.
观鲸,包括与鲸鱼一起游泳的活动,正在留尼旺岛以惊人的速度发展。这引起了人们对其对座头鲸繁殖的影响的担忧,并对该活动的可持续性提出了挑战。2017年,成立了一个专门的海上巡逻小组“qui”,负责观察、监测和提高鲸鱼观察者的意识,以提高对当地指导方针的遵守程度。在这种情况下,研究小组在2017年和2018年6月至10月的两个座头鲸繁殖季节评估了留尼汪岛的观鲸情况。有视力的群体大多由母鲸/幼鲸组成,它们大部分时间都在水面附近或水面上休息。观鲸船只占85.1%,其中68.4%为娱乐性船只。与鲸类动物一起游泳的活动非常频繁,在42%的目击中被观察到。总体而言,船只/游泳者的鲸鱼目击事件符合建议的比例高达68%。然而,与鲸类动物一起游泳活动的具体建议的依从性较低(32.8%)。据报道,游泳者在表面活性组表现出激动行为,这引起了明显的人类安全问题。座头鲸的休息行为受到观鲸活动的显著干扰。座头鲸倾向于避开船只和游泳者,尤其是当他们的行为是侵入性的或不符合宪章的时候。如果宪章的建议没有被违反,座头鲸的积极反应更有可能发生。我们的研究结果强调了一项不具约束力的规定,在严格执行建议的情况下,如何减少观鲸干扰,并支持更好的旅游体验。我们的研究结果提倡加强旅游教育、观鲸适应性管理和法规,特别是针对有幼鲸的弱势群体,以及与鲸鱼一起游泳的活动。通过让所有利益相关者和现场常设团队“安静”地参与进来,加强对所实施法规可持续价值的最佳实践和敏感性的传播,可以有效地实现这一目标。
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引用次数: 4
An Analytical Approach to Cruise Tourism As an Option For Development: a Case Study of the Sultanate of Oman 邮轮旅游作为一种发展选择的分析方法:以阿曼苏丹国为例
Q3 Social Sciences Pub Date : 2020-06-22 DOI: 10.3727/154427320x15828792518754
H. Aziz, O. El-Said, M. Bontenbal
The objective of this study was to measure the level of cruise tourists' satisfaction as well as the relationship between satisfaction, recommendation, return intention, and expenditure. Also, the impact of factors such as nationality, length of the visit, and age on the level of expenditure was measured. An empirical approach for data collection was followed and a total of 152 questionnaires were collected from cruise tourists visiting the capital city of Oman, Muscat, as cruise liners anchor at Sultan Qaboos Port. Results of the regression analysis supported the existence of a causal relationship between satisfaction with destination attributes, overall satisfaction, recommendation, return intention, and expenditure. It was found that the average expenditure varies according to age and length of the visit. Recommendations for policy makers were suggested on how to increase the role of cruise tourism in strengthening the economy.
本研究的目的是测量邮轮游客的满意度水平,以及满意度、推荐、返回意愿和支出之间的关系。此外,还衡量了国籍、访问时间和年龄等因素对支出水平的影响。采用实证方法收集数据,共从停靠苏丹卡布斯港的阿曼首都马斯喀特游轮游客中收集了152份问卷。回归分析结果支持对目的地属性的满意度、总体满意度、推荐、,回报意愿和支出。研究发现,平均支出因就诊年龄和时间长短而异。就如何加强邮轮旅游业在加强经济方面的作用向决策者提出了建议。
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引用次数: 2
Sexual Harassment During Tourism and Cruise Internships: Exploring Situational Factors, Causes, and Their Implications 旅游和邮轮实习期间的性骚扰:探讨情境因素、原因及其影响
Q3 Social Sciences Pub Date : 2020-06-22 DOI: 10.3727/154427320x15833223601611
S. Winter, Alexis Papathanassis
The goal of this study is to determine the factors influencing students' perception of sexual harassment during their tourism and/or cruise internship. Particular focus was placed on the role of organizational culture and work environment, as well on the effectiveness of anti-harassment company policies. For this purpose, a self-administered survey was distributed online, yielding 135 completed questionnaires. The analysis results underlined aspects of organizational culture/work environment as a reliable predictor of sexual harassment occurrences. More specifically, the degree of direct customer contact and the fluidity between private and public space, both foster sexual harassment occurrences. In this context, the particularities of the work environment and conditions on board cruise ships would be expected to result to relatively higher frequencies of sexual harassment incidents. Indeed, compared to the rest of the sample, the cruise interns reported higher frequencies of sexual harassment and were also less likely to receive support from their employers. Despite the small sample size, the study produced statistically significant results for tourism internships in general. Yet, the small proportion of cruise interns in the sample only allowed a nonrepresentative comparison (i.e., descriptive comparison of sample means). Nonetheless, our preliminary findings encourage a more in-depth investigation in the cruise domain, underlining the relevance of this research note.
本研究的目的是确定影响学生在旅游和/或游轮实习期间对性骚扰感知的因素。特别关注组织文化和工作环境的作用,以及公司反骚扰政策的有效性。为此,在线分发了一份自我管理的调查,共产生135份已完成的问卷。分析结果强调,组织文化/工作环境是性骚扰发生的可靠预测因素。更具体地说,客户直接接触的程度以及私人和公共空间之间的流动性都会助长性骚扰的发生。在这种情况下,游轮上工作环境和条件的特殊性预计会导致性骚扰事件的频率相对较高。事实上,与其他样本相比,邮轮实习生报告的性骚扰频率更高,也不太可能得到雇主的支持。尽管样本量很小,但这项研究对旅游实习总体上产生了统计上显著的结果。然而,样本中邮轮实习生的比例很小,只能进行非代表性比较(即样本平均值的描述性比较)。尽管如此,我们的初步发现鼓励在邮轮领域进行更深入的调查,强调了本研究报告的相关性。
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引用次数: 1
Nakreu: Evaluations of Cruise Passengers' Attitudes Towards Sustainability in Cruise Contexts Nakreu:邮轮乘客对邮轮环境中可持续性态度的评价
Q3 Social Sciences Pub Date : 2020-06-22 DOI: 10.3727/154427320x15833193080731
Julia E. Peters
In the pursuit of sustainability in tourism, a rethink is necessary. The individual decision-making process merits more attention, because it is decisive for sustainable behavior both in a regulated environment as in noncodified contexts. This is particularly true in those areas that are experiencing high growth rates and are thus developing rapidly—partly controlled, partly uncontrolled—as can currently be observed in the cruise segment. Attitudes are to be understood as the basis for decisions. Once one has gained an understanding of these, one knows starting points for tapping sustainability potentials. Because little attention has been paid to this connection so far, this research note is primarily intended to present the theoretical background considerations of the "NaKreu" study, which was carried out in cooperation with TUI Cruises in 2019 in order to explore the attitudes of cruise passengers towards sustainability. In this, sustainability potentials in the segment are attributed to an interest in change, an ability to change, and structural factors. Additionally, sustainability is discussed as a quality facet of cruises. The present contribution introduces the methodical procedure of the project and gives an insight into its first results: By applying a mixed-methods approach, it can be shown that the attitudes of cruise passengers are generally neutral positive, but at the same time are permeated by strong skepticism. It is concluded that customers face the dilemma of a double claim. The results are to be interpreted as representative for the concrete project context; a transfer from the German-centered perspective of the project is still pending.
为了追求旅游业的可持续性,有必要进行反思。个人决策过程值得更多关注,因为无论是在受管制的环境中还是在非受管制的背景下,它都对可持续行为具有决定性作用。这在那些正经历高增长率并因此快速发展的地区尤其如此——部分受控,部分不受控——正如目前在邮轮领域所观察到的那样。态度应被理解为决策的基础。一旦人们了解了这些,就知道了挖掘可持续发展潜力的起点。由于到目前为止,人们很少关注这一联系,本研究报告主要旨在介绍“NaKreu”研究的理论背景考虑因素,该研究于2019年与途易邮轮公司合作进行,旨在探索邮轮乘客对可持续性的态度。在这方面,该细分市场的可持续发展潜力归因于对变革的兴趣、变革的能力和结构性因素。此外,可持续性被讨论为邮轮的一个质量方面。本文介绍了该项目的有条不紊的程序,并深入了解了其最初的结果:通过应用混合方法,可以表明邮轮乘客的态度通常是中性积极的,但同时也充满了强烈的怀疑。得出的结论是,客户面临双重索赔的困境。结果应被解释为具有代表性的具体项目背景;从以德国为中心的角度来看,该项目的移交仍悬而未决。
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引用次数: 1
期刊
Tourism in Marine Environments
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